Patient Care Technician
6 days ago
Seattle
Job DescriptionDescription: Patient Care Technician About the role: Working in a high-volume medical office, the Patient Care Technician provides friendly customer service while administering interventional mental health treatments that can include Transcranial Magnetic Stimulation (TMS), Esketamine and IV Ketamine therapies. In addition, Patient Care Technicians are responsible for contributing to all administrative aspects of the practice, including but not limited to scheduling, insurance verification, collections management and patient check in/check out. Benefits • Company-paid training and certification in TMS and Esketamine administration (training and certification must be successfully completed within 3 months of hire date)., • No weekends, • 7 paid holidays + 1 Float Holiday per year., • Competitive Paid Time Off (PTO) accrual structure., • Employee Benefits available to Full-Time team members., • Available M-F to work scheduled 33-40 hours per week between 8am-6pm, • Ensure compliance with HIPAA and confidentiality regulations., • Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety., • Perform TMS treatments following physician protocols; setup, monitor, and document sessions to optimize patient comfort and treatment efficacy., • Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments., • Administer psychiatric rating scales and provide guidance to patients on completing them accurately., • Maintain accurate schedules, patient demographics, and insurance information., • Collect deductibles, co-insurance, and co-pays from patients., • Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly., • Deliver exceptional customer service to prospective patients, ensuring a superior experience. Strong customer service acumen and a confident phone presence are essential., • Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion., • Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory., • Demonstrate outstanding written, verbal, and organizational abilities., • Foster excellent communication and collaborate effectively within a team environment., • Engage professionally with current and potential patients, clinic staff, physicians, and support departments., • Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment. About the Company: Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing the most advanced, evidence-based treatments available, including Transcranial Magnetic Stimulation (TMS) and Esketamine therapy. TMS is a highly effective, non-invasive, FDA-cleared therapy for drug resistant depression. Esketamine is an FDA-approved, prescription nasal spray for patients with treatment resistant depression. Led by nationally recognized clinical experts in psychiatry and entrepreneurial healthcare business leaders, we offer compassionate, comprehensive mental healthcare. Our team-based work culture of learning, growth and innovation supports our core values of Accountability, Credibility and Transparency. Our medical clinics are specifically designed to provide our patients, practitioners, and employees with a modern, relaxed, people-centered experience.