Membership & Volunteer Coordinator
hace 4 días
Topeka
Job Description FlexHR is partnering with a client on a new role! Membership & Volunteer Coordinator Kansas REALTORS®, Inc. • Topeka, KS (Hybrid) • Full-Time, Non-Exempt About the Role Kansas REALTORS®, Inc. (KR) is looking for a Membership & Volunteer Coordinator to be the go-to resource for our members, volunteers, and local association partners. You’ll own the full member experience — from onboarding and renewals to committee coordination and event support — while keeping the data, processes, and people behind our programs running smoothly. If you are a detail-oriented, service-minded professional who loves working with people and building efficient systems, we want to hear from you. Position Details Reports To Senior Director of Association Services Location Hybrid — Main office in Topeka, KS Schedule 40 hours/week, Monday–Friday with flexible scheduling Classification Full-Time, Non-Exempt Travel Occasional in-state travel required; valid driver’s license required What You’ll Do Membership Services & Engagement • Manage the full membership lifecycle: recruitment outreach, onboarding, renewals, retention, and follow-up communication., • Serve as the primary staff contact for member questions, providing timely and professional support., • Drive participation in member programs, benefits, events, and educational offerings., • Partner with marketing to develop and distribute membership communications and engagement campaigns., • Assist with accounts receivable support and membership renewal processing. Volunteer & Governance Support • Coordinate volunteer recruitment, onboarding, appointments, training, recognition, and retention., • Compile applications and coordinate annual appointments for committees, task forces, forums, and focus groups in partnership with the CEO., • Maintain volunteer rosters, committee records, and appointment information in the Association Management System (AMS)., • Facilitate committee meetings: scheduling, agendas, materials, reminders, and follow-up communications., • Prepare meeting agendas, minutes, reports, and track action items for committees, leadership groups, and the Board of Directors., • Coordinate event logistics for volunteer leaders, including registration, travel, materials, and on-site support. Data Management & Operations • Maintain accurate records in the AMS and related databases; lead data integrity audits and quality control efforts., • Track and prepare key performance indicators for member services., • Identify and implement process improvements, automation opportunities, and operational efficiencies., • Ensure compliance with NAR organizational standards and certification processes for KR and local associations., • Submit course completion data for pre-license and continuing education programs to state licensing authorities. What We’re Looking For • 2–4 years of experience in membership services, customer service, association management, nonprofit administration, or a related field; trade association experience preferred., • Bachelor’s degree in business, communications, nonprofit management, public administration, marketing, or a related field preferred., • Excellent interpersonal, written, and verbal communication skills; professional and personable with members, volunteers, and stakeholders., • Proficiency in Microsoft 365, Microsoft Teams, Zoom, and AMS/CRM platforms; comfort with AI tools a plus., • Highly organized with strong attention to detail and the ability to manage multiple priorities and deadlines simultaneously., • Self-motivated and proactive — comfortable working both independently and collaboratively., • Valid driver’s license; ability to travel occasionally within Kansas., • Ability to lift and transport materials up to 40 lbs. Benefits & Work Environment • 100% employer-paid health, dental, and vision insurance premiums, • 401(k) with employer contribution, • Employer-provided life and disability insurance, • Hybrid work environment — collaborative, fun team culture, • Flexible scheduling within a standard 40-hour Monday–Friday work week About Kansas REALTORS®, Inc. Kansas REALTORS®, Inc. is a statewide professional trade association representing REALTORS® and the real estate industry across Kansas. We are dedicated to advancing the profession, supporting our members, and protecting private property rights for all Kansans.