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JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Transform at JLL with your leadership experience as a Chief Operating Engineer on a technology client account! You will work as part of an engineering & facilities team at multi-million sq ft client portfolio with 3 data centers managed by JLL. This a is a client facing role that requires a well rounded engineering leader in a 24/7 critical operations. Location: North Austin / Round Rock, TX Schedule: onsite, Mon-Fri 7:00 AM - 3:00 PM with an on-call rotating schedule Reports to: Critical Environments Sr. Chief Engineer Additional Perks: company provided cell phone, laptop, cafeteria onsite, company provided uniforms, tools, & PPE, large engineering team, place to learn with different equipment and SME’s. Estimated compensation for this position is: $40.05 - $49.04+ an hour paid bi-weekly The compensation range listed is an estimate and not guaranteed. A salary offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data. The Chief Engineer – Critical Environments is responsible for supporting the Senior Chief Engineer and Engineering Manager in the safe, efficient operation of critical systems, including UPS systems, generators, raised floor environment, and associated infrastructure, as well as specialized support for labs and data center operations. This role emphasizes the reliability and longevity of critical systems, compliance with safety and environmental standards, and minimizing operational disruptions. The Chief Engineer will assist in protecting the value of the owner’s assets and enhancing system performance, particularly in mission-critical environments. Principal Duties and Responsibilities: Task will include but not be limited to: * Assures accurate time records of Operating Engineers and submits to payroll by processing deadlines. Tracks and justifies overtime worked by Operating Engineers, assuring that costs are well within budget parameters. * Inspects physical conditions of data centers and equipment at least monthly. Prepares work orders for repairs and requisitions for replacement of equipment, as necessary. Reports deficiencies and action plan to solve problems to Senior Chief Engineer. * Recommends measures to reduce or eliminate fire, safety, and environmental hazards. * Cooperates with police, fire and civil defense authorities about problems affecting the data center(s). Orders and directs fire drills and emergency procedures. Devises fire protection programs and organizes and trains property team to carry out established procedures. * Assists Senior Chief Engineer/Engineering Manager in coordination of tenant construction and capital improvements. Reviews project instructions and blueprints to ascertain test specifications, procedures, objectives, and test equipment, nature of technical problems and possible solutions such as redesign or substitution of material or parts. Cautions contractors regarding complaints about excessive noise, disorderly conduct or misuse of property. * Maintains efficient use of energy in operating each data center by using sound energy management practices in the documented daily sequence of operations. Trains members of the team in the fundamentals of energy management. Works closely with general contractors and design engineers to incorporate automated systems with construction plan and identifies low cost/no cost energy conservation program. * Ensures that the engineering team follows the property accounting procedures including the accurate completion of purchase orders, receiving reports, and service acknowledgments and the use of three competitive bids for all projects exceeding client(s)’ guidelines. * Performs and oversees tests of data center systems. Records test procedures and results, numerical and graphical data, and makes recommendations for changes in operations or test method. * Assures proper recording of equipment readings, settings and status changes and noteworthy operating occurrences in appropriate logbooks. * Recommends, justifies, develops and coordinates installation of projects which enhance the value of the client(s)’ asset(s). * Ensures the availability of adequate operating inventory of tools, equipment and supplies for the engineering team. This includes developing sources, evaluating suppliers, conducting quarterly vendor quality meetings as part of the Valued Vendor Program, performing periodic checks of inventories and creating purchase specifications and bid packages. * Competitively bids and prepares all MEP service contracts to ensure high quality and cost-effective services. * Assists the Senior Chief Engineer/Engineering Manager in developing/revising and coordinating implementation of emergency procedures manuals, contractor rules and regulations and tenant design criteria. * All other duties as assigned. Supervisory Responsibilities: * Directly supervise the lead operating engineers and operating engineers. * Carries out supervisory responsibilities in accordance with the policies enumerated with Jones Lang LaSalle and applicable laws. * Responsibilities include interviewing, hiring, and training employees. * Planning, assigning, and directing work. * Appraising performance. * Rewarding and disciplining employees. * Addressing complaints and resolving problems. Physical Requirements: * Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead, including: * Lifting a minimum of 50 lbs. * Climbing stairs and navigating rooftops to access equipment. * Using ladders up to 30 ft and working from heights. * Ability to Climb a ladder with a 300-lb weight limit. * Must be able to work different schedules. * Must be able to work Holidays. * Must be able to respond to site emergencies. Minimum Requirements: Education & Experience * High School diploma or GED equivalent * Five (5)+ years of JLL engineering experience or equivalent industry experience * Three (3)+ years supervisory experience or experience as a Lead Engineer. * Must possess a thorough knowledge of data center HVAC, electrical, plumbing, automation, and life safety/fire protection systems. * Must have a thorough understanding of all data center related codes and standards. * Must be able to professionally interact with tenants and contractors. * Moderate knowledge of a variety of manual trades such as carpentry, electromechanical repair, etc. Language Skills * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to read, analyze, and interpret technical procedures, or governmental regulations and codes. * Ability to write routine reports and correspondence. * Ability to speak effectively before small groups of tenants or fellow employees. Other Skill and Abilities * Ability to use drawings, specifications, shop math and various measuring or testing instruments. * Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook and Microsoft Access and any other software packages recommended. * Demonstration of leadership ability, presentation capabilities and organization skills. Preferred Requirements * Previous military experience a plus to include Army Prime Power, Navy ET/Nuke, Air Force HVAC/Power Pro Electrician. * Corrigo Experience. * Service Now Experience. * Raised floor environments are a plus Please submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site. #OEjobs This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship. Location: On-site –Austin, TX If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: * 401(k) plan with matching company contributions * Comprehensive Medical, Dental & Vision Care * Paid parental leave at 100% of salary * Paid Time Off and Company Holidays * Early access to earned wages through Daily Pay JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our ___. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy ___. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at ___. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our ___ page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified.

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Develop your engineering career at JLL! You will work as part of an engineering team of 10+ at multi data center property managed 24/7 by JLL. We are currently looking to hire a critical engineer that can work the shift listed below. The Data Center Operations Engineer is responsible for operating and maintaining critical data center infrastructure, equipment, and systems. Delivery of best practice systems and problem resolution on all data center electrical and mechanical infrastructure (UPS, MV electrical systems, generators, cooling systems etc.). * Responsible for maintaining, monitoring, and performing preventive maintenance and continuous operation of all building systems to maintain 100% Up-time including: fire/life safety, mechanical systems such as (HVAC, chillers, crac, crah, plumbing, controls), electrical including emergency backup systems such as (lighting, UPS, ATS, STS, PDU, generators, primary switchgear, power distribution, transformers), and hot water systems. * Monitors operation, adjusts, and maintains refrigeration, chilled water, and air conditioning equipment; boilers, and ventilating and water heaters; pumps, valves, piping, and filters; other mechanical and electrical equipment. Must record readings and make and adjust where necessary to ensure proper operation of equipment. * Requires the ability to analyze the operation of various systems, determine the cause of any problems/malfunctions and take corrective action as required. * Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials. Maintains a clean and safe workplace. * Learn and understand the data center site in-order to manage incidents and events that put the critical systems at risk. * Work order management, including CMMS, Vendor Management, and Customer Facing Tickets. * Understanding and complying with emergency escalation procedures. * Work shifts to support 24×7 data center operation, and have flexibility in work hours to cover other shifts * On call emergency support as required This position requires frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead, including: * Walking large, campus-like settings. * Lifting a minimum of 50 lbs. * Climbing stairs and navigating rooftops to access equipment. * Using ladders up to 30 ft and working from heights. * Ability to Climb a ladder with a 300-lb weight limit. * Must be able to work different schedules. * Must be able to work Holidays & weekends. * Must be able to respond to after-hours site emergencies. * Flexibility in work hours to cover all shifts * Must be willing to cover PTO Shifts. * High School diploma or GED equivalent * 2+ years of hands-on work experience operating and maintaining critical data center infrastructure, equipment, and systems * 1+ year of UPS, emergency generators, switchgears, & chiller plants equipment experience * Must possess and maintain a valid state driver’s license * Completion of EPA 608/Universal certification * Experience using Computerized Maintenance Management System (CMMS) &/or Building Management System (BMS) * Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook) * Trade school education, union training, military service or college education is desirable * Previous military background a plus to include Army Prime Power, Navy ET/Nuke, Air Force HVAC/Power Pro/ Electrician or related trade schooling * Trained in NFPA70E preferably * Flexibility in work hours to cover all shifts Please submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site. #OEjobs This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship. Location: On-site –Austin, TX If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: * 401(k) plan with matching company contributions * Comprehensive Medical, Dental & Vision Care * Paid parental leave at 100% of salary * Paid Time Off and Company Holidays * Early access to earned wages through Daily Pay JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our ___. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy ___. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at ___. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our ___ page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified.

Job DescriptionDescription: Senior Marketing Director, Multifamily (Conventional & Affordable) Reports to: Chief Operating Officer Team: Marketing (Brand, Digital, Field Marketing, Reputation, Creative) Location: Austin Operations Office Role Summary The Senior Marketing Director will lead portfolio-wide marketing efforts across a mix of conventional and affordable housing communities (e.g., 50/80, LIHTC/HUD). This role is responsible for driving qualified traffic, sustaining strong occupancy, and enhancing resident retention—while ensuring full compliance with Fair Housing and affordable housing regulations. You will oversee strategy, budgets, people, vendors, and technology to deliver measurable NOI growth. Key Responsibilities Portfolio Strategy & Planning • Develop annual and quarterly marketing plans by asset type: lease-ups, stabilized, value-add, and affordable properties (including AFHMP alignment when applicable)., • Establish performance KPIs by asset (CPL, CPQL, conversion rates, occupancy, absorption, renewals, reputation/ORA)., • Oversee the full digital ecosystem: SEO/SEM, paid social, programmatic, ILS, map/search listings, and Google Business profiles., • Optimize property websites and landing pages for conversion, accessibility (WCAG), and online application flows., • Evolve brand standards and ensure property-level creative consistency., • Develop campaigns for grand openings, renovations, and seasonal demand fluctuations., • Manage creative assets, including photography, video, and virtual tours., • Oversee compliant marketing for LIHTC/HUD/PBRA/HOME assets, including AFHMP execution, income/rent limit updates, waitlist communications, multilingual outreach, and community partnerships., • Manage online reputation and reviews (Google, Facebook, Apartments.com, Yelp), ensuring timely responses and community engagement., • Lead, mentor, and develop a high-performing team (internal and agency partners)., • Provide on-site teams with actionable playbooks: tour scripts, outreach calendars, and follow-up cadences., • Own the marketing technology stack and its integrations with PMS/CRM systems (e.g., Yardi, RealPage, Entrata, Knock, Funnel, Rent Dynamics)., • Establish standardized reporting on lead-to-lease funnels, channel attribution, and budget performance., • 7–10+ years of experience in real estate/property marketing, with multifamily expertise required; affordable housing experience strongly preferred., • Demonstrated success managing multi-site portfolios and leading lease-up campaigns., • Proficiency in SEO/SEM, paid media, ILS optimization, analytics, and conversion rate optimization., • Experience with PMS/CRM workflows, call tracking, UTM management, and BI tools (Looker, Power BI, Data Studio)., • Working knowledge of Fair Housing, AFHMP, and advertising compliance for LIHTC/HUD programs., • Strong budgeting, vendor management, and presentation skills., • Achievement of portfolio occupancy and absorption targets., • Improved cost-per-lease and time-to-lease versus baseline., • Increased digital conversion rates across lead-to-lease funnel., • Enhanced reputation/ORA scores with timely response SLAs met., • Fully compliant marketing campaigns for affordable assets, including accurate eligibility messaging and timely waitlist updates., • Experience launching new markets or rebranding value-add acquisitions., • Bilingual skills (Spanish or other languages) for community outreach., • Competitive base salary plus performance-based bonus., • Comprehensive company-paid benefits (medical, dental, vision). We are proud to be an Equal Opportunity Employer and fully support Fair Housing principles. All marketing, advertising, and resident communications must comply with Equal Housing standards and applicable program regulations. Requirements:

Job DescriptionWe are currently looking for Virtual Call Center Representatives to join our team. Placement of hired candidates will be determined according to the candidates overall qualifications and fit for the job as well as business requirements and staffing needs. We want our reps to start in the best position where they will succeed. This position requires your ability to work Monday-Friday between the hours of 9:00AM- 7:00PM Central Time and to work a fixed schedule. Agents are able to create their own schedule based on company hours and their availability. One weekend day is required with a minimum of 4 hours. What does the position entail? Representatives in this position will follow-up with prospective homeowners who have specific home improvement needs. To be a great fit for the job, you must also meet these requirements: • Outbound call center experience is required, • Have strong listening skills, professional telephone manner and ability to deal tactfully with callers in a fast paced call center environment, • Comfortable with and driven to meet and exceed goals and metrics as it relates to performance and quality of work, • Receptive to and quick to implement constructive feedback and a strong desire to continuously improve, • Able to multitask: talking on the phone while on the computer for long periods of time, • Have above average computer and typing skills; 35 WPM minimum keyboarding required, • A team player that works well with your coworkers and enjoys helping people succeed, • Competitive hourly wage with an increase after 30 days (pay based on prior call center experience), • All employees earn Paid Time Off (PTO) after 90 days of employment, regardless of full-time or part-time status, • Paid training- online/virtual training, • Compensation: $15.00 - $17.00 per hourOther Requirements:, • Must be a resident of Texas, • Able to commit to a set fixed schedule.Important Home Office and Computer Requirements: As a representative, you will log into our dialing system from your home using your own computer and Internet connection. You dont need to use your own phone for this job. You MUST meet all of these requirements or your computer will not work with our dialing system. • High speed and wired internet connection only - wireless/Wi-Fi NOT accepted. Your computer must plug directly into the modem in order to work with our phone system., • Requires an operating system of Windows 11 or greater with at least 16 GB of RAM; 2.10GHz or higher processor, • If hired you will need to download MS Office or OpenOffice and have Google Chrome, Firefox or Safari browsers installed (Technical help is available if needed to assist with free downloads)., • A webcam for trainings and meetings., • A headset will be provided. This is an exciting opportunity to work with an established Fortune 5000 advertising company from the comfort of your own home office with flexible hours! Several of our team members have recently been promoted to management positions within the organization and as a result, we are now hiring multiple part-time and full-time employees in our virtual call center. Sounds too good to be true? Of course not. Working from home is becoming more and more common in the corporate landscape. We have modeled our company after other work from home call centers operated by Apple and JetBlue. We realize that making it to the office isnt practical or realistic for everyone. We also believe that by giving our employees the opportunity to work from home, we are rewarded tenfold. We have been in business now for over 6 years and work with major corporations to be an extension of their call centers. We are A rated with the Better Business Bureau and have over 150 employees. Our company is owned and managed by a very successful advertising company called Birddog Media. We are a family environment and take a lot of pride in what we do. If you are excited about this opportunity, we want to hear from you! Applying is quick and easy - click below to get started now. Please fill out this application from the home computer that you would use if you were hired for this position. By pressing "apply", you give us consent to follow-up with you about this job opportunity by call, pre recorded message or text message at the phone number above and that contact may be through an automated system or manually dialed. Consent to contact your cell phone is not required. If you prefer for us to not contact your cell phone, please provide another number. You also give us consent to contact you about this job opportunity and future job opportunities by email.

Job Description Austin, Texas, United States Workplace Team reporting to Workplace Manager This is an on-site role The Workplace Coordinator helps thousands of entrepreneurs to connect and find opportunities by creating the best environment for that to happen - engineering serendipity! You are responsible for making sure that Capital Factory is the best place to work and meet by keeping it clean, in good-repair, and well stocked with food and supplies. You will work closely with our internal workplace team, building management, and third party vendors. Requirements • Be the point person for space maintenance, supplies, equipment, and errands., • Perform daily walkthroughs of the space and help activate and deactivate floors when needed, noting any care that the space may need and acting accordingly, • Manage relationships and help with vendor and service providers contracts, • Support Venue team by assisting with event needs or requests., • Help with mail and package delivery when needed, • Provide help to members when engaged or needed, • Oversee repairs and maintenance - liaison between the building and Capital Factory, • Create processes to better the workflow of the department such as inventory systems, signages, data collection, etc, • Maintain inventory and stock of kitchen supplies, office supplies, etc, • Help stock office supplies, kitchen supplies, food and beverage items with the assistance of the facilities coordinator, • Assist Properties team with stocking of office supplies, kitchen supplies, etc. Coordinate and help set up/clean offices for new companies moving in, • Provide backup coverage for Mission Control and Gift Shop as needed., • Support other departmental projects when needed You’ll know you’re successful if… • The space looks awesome, • You don't need to be asked to do something, you are proactive and constantly find ways to take care of the space, • You notice when something needs attention, and fix it before anyone else notices, • Supplies budget and inventory is on track, • The members, Capital Factory staff, and building staff all know you and come to you for help, • Processes are well-documented, • Space is always fully stocked with abundant food and supplies, • New member offices are setup and ready at least 48hrs before move-in date, • Everyone loves interacting with you About you… • You have previous experience coordinating workplaces., • You are available to work weekdays in-person in downtown Austin from 8:30am to 5:00pm and occasionally work in the evening or on a weekend., • You are outgoing and can talk to just about anyone., • You are a documentor. You make lists and spreadsheets., • You are a problem solver. You look for ways to make things work better and how to turn chaos into systems., • You are organized and plan ahead, but you don’t get stressed out when things change at the last minute… because they will. You roll with it., • You check your email in the evenings and are available to work during evening events and over the weekends when there is a tight deadline. You do what it takes to get the job done., • You have a reliable laptop computer & smartphone that you are comfortable using for work., • You plan to stay in Texas for at least two years About our team... • We have a passion for startups and technology., • We are transparent and we over-communicate., • We have excellent written and verbal communication skills., • We communicate when we are not able to meet a deadline and suggest a solution., • We are professional and presentable and greet everyone cheerfully. We’re ready to deal with an immature student, a pushy salesperson, top VC’s, a fortune 500 CEO, and even the President of the United States., • We are excited to work downtown [Austin/Dallas/Houston/San Antonio] and have reliable transportation., • We have a quiet place where we can work remotely with fast internet., • We are security aware. We have a passcode on our computers and phones and use a password manager., • We are able to efficiently use the Google suite of productivity tools (Gmail, Drive, Docs, Sheets, Slides)., • We are available to work during SXSW (Spring Break), DREAMCON (one week long staff summits twice a year), and Austin Startup Week., • We get to Inbox Zero every day. Additional Requirements • You can perform the physical requirements, which include stooping, standing, walking, and ability to lift and carry 25 lbs. Routinely., • You can work independently., • You are unfazed; even under pressure (ie. SXSW and other events) you remain calm, professional, friendly, and maintain your efficiency, • You are able to meet strict deadlines under pressure., • If you are unable to meet a deadline or attend to a project, you communicate and find another solution or owner for it, • You are customer service oriented., • You know your way around a toolbox, can fix a broken chair, and know when it’s over your head and it’s time to call the plumber., • You are not afraid to roll up your sleeves and get your hands dirty., • You communicate well with staff, members, clients, guests, vendors, and the building to keep everyone on track., • You feel comfortable making decisions and know when they need to be escalated., • 4 weeks paid time off (one week is between Christmas and New Year’s), • Personal health, vision and dental insurance paid 100% by Capital Factory, • Additional benefits such as 401k program (50% company matching), life insurance, short & long term disability and and employee assistance program, • Parental leave including 10 weeks paid leave for birthing parents and 4 weeks paid leave for non-birthing parents, • $1,000 personal innovation budget on your first year anniversary and then an additional $500 each anniversary thereafter, • Coworking membership at Capital Factory with garage parking space, metro pass, or rideshare credits and access to the onsite gym, • A priceless network About Capital Factory Capital Factory is the center of gravity for entrepreneurs in Texas, the number one startup state in the U.S. Hundreds of thousands of entrepreneurs, programmers, and designers gather day and night, in-person and online for meetups, classes, and coworking. With boots on the ground in Austin, Dallas, Houston and San Antonio, we meet the best entrepreneurs in Texas and introduce them to their first investors, employees, mentors, and customers. According to Pitchbook, Capital Factory has been the most active investor in Texas since 2010.

Job Description At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. The application window will be open until at least Dec 19, 2025. This opportunity will remain online based on business needs which may be before or after the specified date. Role Description We're looking for a highly skilled and strategic Senior IT/IS Help Desk Manager to lead our large-scale support operations. The ideal candidate will have extensive experience managing a help desk for a large enterprise (5,000+ end users) and a proven track record in vendor management. This role is responsible for the overall strategy and performance of our help desk, ensuring operational excellence, managing key vendor relationships, and leading a diverse team of IT support professionals. The Senior Manager will be instrumental in driving continuous improvement and aligning help desk services with our company's business objectives. In this role, you'll: • Strategic Leadership: Develop and execute the long-term strategy for the IT help desk, including implementing new technologies, defining service level agreements (SLAs) for a global user base, and aligning support services with business goals., • Operational Management: Oversee all daily operations of the help desk. This includes advanced ticket management, incident response, problem resolution, and ensuring consistent service quality across multiple locations., • Vendor Management: Manage and optimize relationships with multiple IT vendors and service providers. This involves negotiating complex contracts, monitoring vendor performance against SLAs, and ensuring vendor services provide maximum value., • Process and Policy: Drive the development and implementation of scalable IT policies, processes, and best practices. This includes optimizing workflows, introducing automation, and ensuring compliance with industry standards like ITIL., • Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent practical experience., • 7 years of progressive experience in IT support, with at least 4 years in a senior management role within a large enterprise (5,000+ end users)., • 5 years of Direct IT Help Desk call center management experience, including experience with shift management, performance metrics, industry standards & trends, workflows and cost optimization., • 5 years of managing and implementing ITIL-based processes (e.g., Incident, Problem, and Change Management)., • Comprehensive knowledge of IT infrastructure, including enterprise-level hardware, software, network architecture, device lifecycle management, and cloud services (GCP)., • Leadership skills with a track record of managing and motivating, diverse teams, and remote teams with strong vendor management skills., • Strong verbal and written communication skills, with the ability to present complex information to technical and non-technical audiences., • Strong analytical and problem-solving skills, with a proactive approach to issue resolution., • Servicenow optimization and automation., • Experience in vendor management, including service review and performance oversight., • Experience with IT service management (ITSM) tools and methodologies. The US base salary range for this full-time position is between $167,200 - $244,600 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process. #LI-DNI GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF). It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

Job Description Position: Customer Service Representative – Bilingual (Spanish) Worksite: Austin, TX 78727 Duration: 7+ months Start date: January 19th, 2026 – Client is expecting 100% attendance for the first 90 days Required: Spanish Assessment Job Description: Offering Description: Health Process Description: Provider Network Responsibilities: • Must be available for any 8-hour shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days., • This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions. Assists with problem resolution, as needed., • Responds to phone inquiries in a prompt, courteous and concise manner., • Documents all encounter in clear and concise online logs., • Transfers callers to other Call Center units as needed. Meets individual performance standards., • Performs other duties as may be assigned by management. Attains and maintains strict required attendance and performance metrics. Skills Description: • Resumes must specifically state a recent minimum of six months contact center/call center experience in a verifiable high volume call center. Bilingual class. Would be nice to have skills: • Microsoft Office experience ., • Effective at multi-tasking.Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

Job Description Spanish Bilingual Call Center Representative Work Arrangement: Austin, TX 78727 Duration: 7+ Months with possible extension Pay Rate: $22/hour on W2 Tentative Start Date: January 5th, 2026 Client is expecting 100% attendance for the first 90 days. Work Schedule: Must be available for any 8-hour shift between 7 am and 7 pm. Strict adherence to attendance and performance metrics is required. Role Overview: We are seeking a dedicated and skilled Bilingual Contact Center Specialist to join our Provider Network team. This role is pivotal in delivering exceptional support to Medicaid providers and clients, ensuring seamless resolution of inquiries and issues. The ideal candidate will possess strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, high-volume call center environment. Key Responsibilities: • Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions., • Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience., • Document all interactions in clear and concise online logs for accurate record-keeping., • Transfer callers to appropriate Call Center units when necessary., • Meet and exceed individual performance standards, including strict attendance and productivity metrics., • Assist with problem resolution and escalate complex issues as needed., • Perform additional duties as assigned by management. Required Skills: • Contact Center Expertise: A minimum of six months of recent, verifiable experience in a high-volume contact center/call center environment., • Bilingual Proficiency: All bilingual staff are required to read, write, and speak English and Spanish. The skills testing should reflect their ability to read, write, and speak Spanish with an 80% or better score. Preferred Skills: • Proficiency in Microsoft Office tools (Word, Excel, Outlook). Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

Job Description Harbor Health looking for a personable Contact Center Representative to become a member of our team. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it, allowing everyone to fully flourish. Join us as we build a fully integrated system that connects care to a better payment model that truly puts the human being at the center. The Contact Center Representative will be the first point of contact between the client and Harbor Health. The Contact Center Representative will be responsible for successfully fielding and resolving a large volume of inquiries via phone and other potential contact methods within the Contact Center in a friendly, positive, and effective manner. Duties include following communication scripts, scheduling appointments, verifying client insurance, pre-registering clients for their appointments, properly advising clients of service estimates and performing other tasks that allow clients to visit their health center seamlessly. Available shifts include 8a-4:30p Mon-Fri or 8:30a-5:00p Our Contact Center Representatives will be responsible for: • Demonstrating proficiency navigating systems, working with complex workflows, managing telephone calls, online requests, and/or faxes and other contact channels, • Maintaining a positive, welcoming attitude in all client interactions, • Offering prompt assistance to clients for a variety of services, including:, • Registering new clients into the EHR system, • Booking, canceling, and rescheduling appointments, • Inputting and updating insurance information, • Relaying client communications to provider, • Providing clients with pre-visit instructions as needed, • Assisting clients with identifying a provider and appointment that is appropriate for their care, • Using EHR systems effectively to guide the client's care, • Screening clients for financial support using real-time eligibility (RTE), while escalating more complex questions, • Contacting clients to notify when visits are canceled or rescheduled, • Prioritizing the client first in all interactions, including adhering to all HIPAA guidelines and regulations, • Providing training, support, and mentoring to colleagues, • Working with supervisors to achieve the established performance metric standards, • Using the phone system to track activities, • Participating in ongoing training and quality assurance exercises, • Adhering to all established workflows, scripting, and department greetings, • Meeting performance goals for client experience, quality, productivity, and all performance metrics, • High school diploma or GED, • Strong phone and verbal communication skills along with active listening, • Customer focus and adaptability to different personality types, • Ability to multitask, set priorities, and manage time effectively, • Ability to work a flexible work schedule, • English language proficiency, • Bilingual (Spanish) proficiency, • Associates degree, • Familiarity with call center systems and practices, • Ability to sit (or stand if preferred) for long periods of time Powered by JazzHR uatMwVRucy

Job Description Customer Experience Assistant, Sales - Austin, TX Our Customer Experience Assistants provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our Austin, TX showroom. Responsibilities May Include: Sales & Customer Service: • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options., • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality., • Guide customers to purchase, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets., • Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product., • Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Use our ERP system to manage your tasks and communicate cross-functionally., • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines., • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed., • Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise., • A bachelor’s degree or equivalent preferred, • Experience with an ERP or CRM system At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND111 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . 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Job DescriptionSalary: $15-16 per hour + commission Front Desk Associate - Spa & Wellness Center (Part-Time) We are looking for a warm, professional and organized Front Desk Associate to join our wellness team!The ideal candidate is friendly, reliable and passionate about health and wellness. Experience with MindBody Online is a plus, but we are happy to train the right person who brings great energy and a customer-first attitude. Serasana means To Be Healthy and our mission is to create a community of hope and healing. Serasana is a Wellness Center offering acupuncture, yoga, massage, healing tea and remedies. We are looking for a part-time Client Services team member. Our work environment is calming--we have a beautiful tea lounge and a thoughtful retail selection that supports our clients on their wellness journey. Responsibilities Transition each client into our community of hope and healing--providing guidance to clients in their decisions about wellness opportunities available at Serasana Bee Cave. General Greet clients upon arrival, answer phones, schedule appointments, answer questions, check out clients. Acts as central communicator with all Team Members. Assist clients in meeting their health and wellness goals by learning of their needs and suggesting membership options that will facilitate their health and wellness. Acupuncture/Massage/Facial/Reiki Related Ensure clients are taken back on time, assist therapists, keep therapy rooms stocked, answer client questions about services, sell retail, and sell memberships, laundry, assist with cleaning as needed, and more. Tea Related Educate clients on tea, take drink orders, make drinks, clean, stock teas and supplies, money transactions and adhere to all regulations set forth by Health Department, and more . . . Yoga Related Greet clients arriving for class, answer questions, guide them to the proper location, explain payment options, sell packages & memberships, sell retail, explain yoga styles, register class sign-in sheet, collect payments, call those who owe for class, studio maintenance, and more . . . Qualifications • Must love relating to our wonderful clients!, • Be a welcoming presence for our Wellness Center, • Enjoy helping clients find the right membership or package that will meet their wellness needs, • Experience with MindBody Online software is required, • Basic knowledge of yoga, acupuncture, massage and tea, • Excellent at conversing with strangers Requirements • Weekend availability, • Brisk walking, lifting 20 lbs and frequent bending, • Keen eyesight, • Live a tobacco-free lifestyle, • Report to work free of any adverse effects of drugs or alcohol Compensation Base rate $14-16 per hour + Membership Commission Benefits • 20% Discount on Retail, • 50% Discount on Acupuncture, Massage, and Facials, • 50% Discount on Workshops, • Free Unlimited Yoga!

Career paths start between $14.50 and $15/hr with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. This position may require upselling. You can also expect stability, encouragement, a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here! Key Qualifications • Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting., • Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service., • Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting., • Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST., • Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST., • Alabama, • Georgia, • North Carolina, • South Carolina, • Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular), • 25Mbps Download/10Mbps Upload, • Ping Rate – Less than 100 ms, • A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours., • Ability to be on webcam during working hours

Job DescriptionBenefits: • 401(k), • Dental insurance, • Free uniforms, • Health insurance, • Paid time off, • Vision insurance Full-time Medical Receptionist/Call Center Float is needed for small fast paced Urology practice in Central Austin. Urology experience is preferred. Must be able to multitask, learn tasks quickly and work independently. We are looking for a superstar employee that is dependable, friendly, looking for longevity in a career and hard working with a good work ethic. This role would entail being crossed trained in our front check-in office, back checkout office and our in office call center. Please review requirements, as we will only interview qualified candidates. DUTIES INCLUDE BUT ARE NOT LIMITED TO: • Being the face of our practice. Make each and every one on of our patients feel welcome and happy. Treat everyone as you would treat a friend or family member., • Scheduling patient appointments, follow-ups, and procedures., • Collecting copays and deductibles as well as bills owed to office at check-in., • Verifying patients insurance and eligibility. (Knowledge of this process is a plus)., • Guiding the flow of information from the telephone, fax, scans, and emails to where it needs to go., • Completing medical records transmittals and requests., • Obtaining referrals and managing online incoming & outgoing referrals, • Sending and receiving medical record requests. What we are looking for: • An extremely dependable person, • A friendly face., • Excellent customer service skills, • Ability to multi-task and work as a team member., • Detail orientated., • Great listener and communicator, whether face-to-face, on the phone or online., • Problem solver., • Team player., • Critical thinking skills., • Ability to work independently What we offer: A competitive compensation package that includes: • Medical insurance, Vision, Dental, • Paid time off, • Paid holidays, • Performance Based Bonuses/salary increases, • 401K Please e-mail your resume as well as salary requirements. We will only interview qualified and serious candidates.

Customer Service and Support for Financial Technology Company. Financial Services support experience is preferred but not required. Two plus years of experience in a customer facing call center environment, preferably with an online bill pay service, financial institution, or technical support.

Call Center Representative Agent - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Call Center Representative Agent experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • $75-$150 (per 1 hour session) If you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call center representative, call center agent or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Job Description Customer Care Operations Manager Company Overview Dropoff provides reliable same-day delivery to enable businesses to meet rising customer expectations. Our sophisticated logistics platform allows enterprise businesses to gain visibility into their deliveries, equipping them to improve customer experience and streamline operations. National leaders in healthcare, retail and industrial partner with Dropoff to fulfill customer needs using our professional drivers and proactive customer care. For more information about how Dropoff is shaping the future of same-day delivery, visit . About the Opportunity Searching for your next challenge? We are looking for a Customer Care Operations Manager. This is a remote position. The CSM’s primary focus will be on all aspects of customer satisfaction and care as well as the supervision of our dedicated Customer Care Representatives. We’re seeking a Customer Care Operations Manager who is the subject matter expert on all “deliveries in progress” customer care interactions and can lead this department day to day fostering positive relationships with our clients and team members through a strong focus on teamwork. Responsibilities * Participate in the recruitment, onboarding, and training of the Dropoff Customer Care Representative (CCR) team members. * Perform the scheduling of CCR shifts, coordinating with Supervisors and Leads to ensure adequate coverage. * Oversee daily CC activity and ensure meeting response levels. * In collaboration with the 2 Customer Care Supervisors and 2 Leads, monitor and evaluate Customer Care team members' performance, provide learning and coaching opportunities, and take corrective action, if necessary. * Assist in the development of policies, procedures, and tools to balance Customer Care workload and meet performance goals. * Assist in the preparation and analysis of Customer Care reporting. * As part of the Customer Care Management team, achieve team key performance indicators for issue resolution and productivity. * Identify operational issues and suggest possible improvements. * Act in a front-line CC capacity when necessary, and as a customer escalation point. * Act as administrator for Dropoff’s call center solution and CRM platform. Setup users and run KPI reports from these platforms. * As part of the Customer Care Management team, work in partnership with the Account Management, Dispatch and Market Operations teams to seek customer care improvements. Skills & Experience * Bachelor's Degree preferred * Clear and precise communication skills - both written and verbal. * Excellent problem-solving, leadership, and customer care skills. * Ability to coach, train, and motivate employees and evaluate their performance. * Ability to both serve and lead team activities, promoting a spirit of teamwork. * Excellent interpersonal skills, maintaining a positive and composed demeanor while working with team members, individuals in different departments, customers and in pressured situations. * Strong analytical skills to view complex data, draw accurate conclusions, and identify recommendations. * Ability to apply critical thinking to analyze customer issues, evaluate solutions, and implement effective strategies. * Willingness to adapt and demonstrate flexibility in a fast-paced, constantly evolving work environment. * 4+ years in Customer Service (online and/or telephone) * 2+ years in a supervisory role. * Flexible schedule, some weekends required * Proficiency with Office Suite and G-Suite. * Experience working remotely and managing remote employees. * Experience working with Customer Care technologies like ZenDesk and Dialpad. Dropoff Benefits * Stock options (everyone is an owner in the company) * Great Healthcare Plan for you and all dependents (we help you out with the cost!) * Flexible vacation policy (work/life balance is important to us!) * Culture (we are an inclusive team who celebrates our unique talents) * Room to grow your career (we encourage internal career progression and are proud to see our team members take on new roles) Dropoff is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.