Leasing Associate - Sunroad Asset Management
2 days ago
San Diego
Job DescriptionBefore applying to this job opening, please review the Company's Applicant Privacy Policy located at: This Applicant Privacy Policy governs the Company's collection, use, and sharing of personal information you provide during the application process. Job Description Job Title: Associate, Leasing Property: The Vive Collection- 1,245-Unit Community Location: San Diego, CA Reports to: Community Manager Supervisory Responsibilities: None Position Summary The Leasing Associate plays a critical role in shaping the first impression of our community. This position is responsible for engaging prospects, building meaningful connections, and guiding them through the leasing journey from initial inquiry to move-in day. The ideal candidate is energetic, empathetic, and sales-driven, with an ability to tailor their approach to each individual while maintaining focus on occupancy goals and customer satisfaction. This role blends sales expertise, customer service finesse, and administrative accuracy to help achieve the property’s leasing and retention objectives while representing our organization with professionalism and enthusiasm. Core Responsibilities 1. Sales & Leasing Performance • Actively Manage the Full Leasing Cycle: Conduct tours, follow up with prospects, and close leases in line with community goals., • Deliver Exceptional Sales Pitches: Highlight community features, value, and lifestyle., • Maintain a Minimum 40% Tour-to-Application Conversion Ratio: Contribute to achieving and maintaining a physical occupancy of > 95%., • Execute Daily Outreach and Follow-up Strategies: Utilizing CRM tools and leasing software., • Support Property Marketing Efforts: outreach, social media engagement, and event participation. 2. Customer Experience & Resident Relations • Provide a five-star customer experience at every stage: greeting walk-ins, conducting tours, assisting residents, etc., • Ensure all interactions reflect: professionalism, warmth, and responsiveness., • Assist with: resident events, renewal outreach, and retention initiatives., • Collaborate with the management team: Address resident inquiries or concerns promptly and courteously.., • Vendor Coordination: Assist in scheduling and inspecting the work of third-party vendors (e.g., painters, carpet cleaners, resurfacers). 3. Administrative and Operational Support • Accurately process lease applications, verify screening results, and prepare lease documents., • Maintain up-to-date, organized lease files in compliance with company policy and Fair Housing laws., • Conduct unit inspections prior to move-in to confirm readiness and presentation standards., • Track and update leasing activity reports, availability lists, and competitive market data. 4. Marketing & Outreach: • Collaborate with the Community and Marketing teams to support campaigns, open houses, and promotional initiatives., • Participate in local outreach to drive qualified traffic, leveraging community partnerships and online platforms. Success in this supervisory role will be measured by: • Tour-to-Lease Conversion: 40% minimum, • Leased Occupancy: 95%+ average, • Renewal Conversion Rate: 55%+, • Response Time: All prospect and resident inquiries responded to within 24 hours, • Resident Satisfaction: Maintain a 4.5/5.0 or higher average rating across survey and review platforms Qualifications & Skills • Experience: 1–3 years of experience in leasing, sales, or hospitality preferred., • Software Proficiency: Yardi, RealPage, Entrata, or comparable CRM systems., • Customer Service: Exceptional interpersonal, communication, and problem-solving skills., • Sales Skills: Strong closer with the ability to build rapport quickly and overcome objections confidently., • Organization: Detail-oriented, proactive, and able to manage multiple priorities in a fast-paced environment., • Competitive base salary, • Generous performance-based bonus structure (tied to the KPIs listed above), • Comprehensive benefits package (Medical, Dental, Vision), • 401(k) with company match, • Paid Time Off (Vacation, Sick, Holidays), • Rent discount (if applicable) Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws. We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check. Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws. Our Equal Employment Opportunity Policy applies equally to interns and volunteers. Company DescriptionFounded in 1977, Sunroad Enterprises is a diversified holding company based in San Diego. Sunroad consists of three distinct divisions: Automotive, Real Estate and Maderas Golf. With successful ventures across multiple countries, we bring a strategic focus to seeing developments come to life. Sunroad Enterprises is one of the largest minority-owned businesses in San Diego and has earned numerous quality commendations from local, regional, and national organizations. Please visit our website to learn more about our endeavors and career opportunities: in 1977, Sunroad Enterprises is a diversified holding company based in San Diego. Sunroad consists of three distinct divisions: Automotive, Real Estate and Maderas Golf. With successful ventures across multiple countries, we bring a strategic focus to seeing developments come to life. Sunroad Enterprises is one of the largest minority-owned businesses in San Diego and has earned numerous quality commendations from local, regional, and national organizations. Please visit our website to learn more about our endeavors and career opportunities: