Director of Restaurants | Luxury Hotel | Austin
hace 5 días
Austin
Job Description Director of Restaurants Luxury Hotel | Multi-Outlet Food & Beverage Operations Base Salary: $120,000–$125,000 Position Type: Full-Time | Senior Leadership Relocation: N/A | Local Candidates Preferred Position Overview We are seeking an experienced, dynamic, and hospitality-driven Director of Restaurants to lead the food and beverage operations of a luxury hotel property. This senior leadership position is responsible for overseeing multiple dining outlets, including restaurants, bars, lounges, in-room dining, and seasonal venues. The ideal candidate brings a strong background in luxury hospitality, multi-outlet restaurant management, financial performance, and team development, along with a passion for delivering exceptional guest experiences. The Director of Restaurants & Bars will provide strategic and operational leadership, drive revenue growth, maintain exceptional service standards, and cultivate a high-performing team. This individual will play an integral role in positioning the property as a premier destination for luxury dining and hospitality. Key Responsibilities Restaurant & Bar Operations • Oversee daily operations across all food and beverage outlets, ensuring exceptional service, product quality, and operational efficiency., • Provide hands-on leadership to restaurant, bar, lounge, and in-room dining management teams., • Establish and maintain consistent luxury service standards across all dining venues., • Lead pre-opening activities, restaurant openings, seasonal transitions, and operational improvements as needed., • Conduct regular pre-shift meetings with culinary and restaurant leadership to align teams on service expectations, menu offerings, and guest priorities., • Oversee private dining, special events, restaurant buyouts, and in-room hospitality experiences., • Collaborate with Executive Chefs and culinary leadership to ensure seamless communication and execution between front-of-house and back-of-house teams., • Continuously evaluate service procedures, operating systems, and guest experiences to identify opportunities for improvement. Financial Management & Business Development • Oversee departmental budgets, financial performance, and profitability across all restaurant and bar operations., • Monitor and manage food, beverage, labor, and operating costs to achieve established financial objectives., • Analyze financial reports, operating expenses, and key performance indicators to identify opportunities for revenue growth and improved margins., • Maintain effective inventory management, purchasing, cash handling, and beverage control procedures., • Forecast food, wine, liquor, and beverage consumption to support purchasing and operational planning., • Develop strategies to increase restaurant revenue, average guest spend, and overall profitability., • Partner with executive leadership to ensure food and beverage operations contribute to broader hotel financial goals., • Identify new business opportunities, partnerships, and initiatives that enhance the property's dining reputation and financial performance. Guest Experience & Luxury Hospitality • Maintain a highly visible presence throughout restaurant and bar operations, actively engaging with guests and supporting service teams., • Build and maintain strong relationships with VIP guests, high-net-worth individuals, local clientele, and repeat customers., • Ensure personalized service and exceptional attention to detail across all dining experiences., • Oversee guest relations, special requests, service recovery, and complaint resolution., • Monitor guest satisfaction scores, online reviews, and direct feedback to identify opportunities for service improvements., • Establish a culture of genuine hospitality, professionalism, and consistently elevated guest experiences. Sales, Marketing & Brand Development • Collaborate with Sales, Marketing, and Public Relations teams to develop annual promotional calendars and revenue-driving initiatives., • Identify opportunities to attract local and external clientele, particularly within the luxury dining market., • Build relationships with culinary partners, luxury brands, local businesses, and hospitality professionals., • Support restaurant marketing campaigns, special events, brand activations, and public relations initiatives., • Leverage industry relationships and strategic partnerships to strengthen the property's visibility and market position., • Evaluate marketing performance, guest engagement, and promotional initiatives to maximize results. Team Leadership & Development • Lead, mentor, and develop a diverse team of restaurant managers, bar managers, supervisors, and hourly employees., • Oversee recruitment, interviewing, hiring, onboarding, training, and retention of front-of-house talent., • Establish clear performance expectations, operational goals, and accountability standards., • Conduct performance evaluations and provide ongoing coaching, feedback, and professional development., • Foster a positive, collaborative, and results-oriented workplace culture., • Identify and develop future leaders through mentorship and succession planning., • Support change management initiatives designed to improve efficiency, employee engagement, and service excellence. Compliance & Administrative Management • Ensure compliance with all applicable food safety, sanitation, workplace safety, and alcohol service regulations., • Maintain accurate operational reports, financial records, and performance documentation., • Ensure consistent adherence to company policies, operating procedures, and luxury hospitality standards., • Communicate effectively with executive leadership regarding departmental performance, operational challenges, and business opportunities., • Utilize operational data, guest feedback, and financial reporting to guide strategic decisions. Qualifications & Experience • Minimum 6 years of progressive Food & Beverage experience, including at least 2 years in senior leadership positions., • Minimum 4 years of experience in luxury hotels or high-end hospitality environments in a comparable capacity., • Proven success managing high-volume, multi-outlet restaurant and bar operations., • Strong understanding of luxury hospitality, fine dining service standards, and premium guest experiences., • Demonstrated financial acumen, including budgeting, P&L management, forecasting, cost controls, and profitability analysis., • Experience developing business strategies, marketing initiatives, and revenue-generating partnerships., • Proven ability to recruit, train, mentor, and retain high-performing hospitality teams., • Experience working with VIP clientele and high-net-worth individuals., • Excellent communication, organizational, interpersonal, and problem-solving skills., • Strong leadership presence with the ability to manage diverse and multicultural teams., • Ability to adapt to changing business needs and lead effectively in a fast-paced environment., • Bachelor's degree in Hospitality Management or a related field preferred., • Fluent English required; additional languages, including Spanish, are a plus., • Professional appearance and demeanor consistent with luxury hospitality standards., • Flexibility to work evenings, weekends, holidays, and varying schedules to support a 24-hour hotel operation. Compensation & Benefits • Annual Base Salary: $120,000–$125,000, • Annual Bonus Potential: Up to 20%, • Paid Time Off: 15 PTO days annually, • Health Insurance: Comprehensive medical plans for individuals and families, • 401(k): Company match of 5%, • Employee Perks: Dining and hotel stay discounts across the company, • Relocation Assistance: Not available at this time, • Visa Sponsorship: Not available, • Equal Employment Opportunity #AA