Reception/ Project Manager / Sales
3 days ago
San Francisco
Job Description [Please confirm if you can work either Mondays and Wednesdays: 10:30 - 3:00 or 3:00-8:15 pm, and either Saturdays or Sundays: 10:30am. - 6:15pm. and possibly some Fridays between 11:00am and 5:00pm] IF YOU ARE AN AMAZING PEOPLE PERSON, RECEPTIONIST, PROJECT MANAGER, AND SALESPERSON... READ ON IF YOU'RE PASSIONATE ABOUT PROVIDING WORLD-CLASS SALES & SUPPORT TO A SMALL WOMAN-OWNED BUSINESS THAT GIVES BACK TO THE COMMUNITY WHILE PROVIDING HEALTH & WELLNESS CARE. SKILLS MATCH OVERVIEW: • You love wearing multiple hats, handling all the various aspects of a family-run business with multiple verticles., • You love being an integral part of a small yet stellar team., • You're comfortable booking clients on the phone, speaking with other healthcare professionals, or making both cold and warm calls., • Email is easy, and you know the art of subject lines to get them opened by the right people., • You're knowledgeable on how to effectively use prompts in AI for complex tasks and projects, and incorporate AI when needed, without it doing 'the thinking' for you., • You're a super ethical salesperson with experience and heart, so clients are served (offered) the perfect solution for their needs and desires., • You have sold services or products over $5000, and understand current sales and marketing approaches using "consultative selling.", • You may be familiar with Hormozi's CLOSER approach, and if you're also familiar with the strategies of Travis Sago, Jay Abraham, or Chet Holmes, that earns you extra points., • ... While your shining warmth is the welcoming face at the front desk in our San Francisco physical location, you will also be responsible for generating new local and national business, and following up with past clients and vendors., • Creating graphics in Canva makes you happy., • Editing videos using the latest software can be done in your sleep., • PAIN RELIEF & WELLNESS Therapeutic services in our San Francisco clinic, • CLINICAL CONTINUING EDUCATION for providers, clinics, spas, and therapists online and in-person, both nationally and locally, • BUSINESS SUCCESS COACHING for providers, clinics, spas, and therapists online and in-person, both nationally and locally, • Big heart with a love for life., • Brilliant ability to engage people in person, over the phone, or in writing in a warm, genuine way to deliver world-class, over-the-top customer service., • Strong education and/or experience in sales, copywriting for social media as well as web copy, sales pages, and email promotions., • Proven performance history of business development and able to see the possibility and potential in every interaction to grow a business., • Love for being a part of a big mission to end people’s physical pain, improve their lives, and support other practice owners., • To change the way people in pain feel. No more "I guess I must live with it.", • To provide pain relief and improved quality of life for clients across the globe via in-person and virtual therapeutic services and programs., • To provide business support and education for clinicians and health and wellness service providers who, in turn, support their clients and patients to find pain relief, improved mobility, increased wellness, and overall greater quality of life! Do they match your values? • Be Brilliant in all you do, say, and be. Surround ourselves and others with brilliance. Ask yourself, “Is it brilliant?" as a gauge to determine if it or we can be improved. — If it can be improved, seek authorization to improve, or do it on the spot if it’s small! (personal and professional growth, no excuses, no justification.) 100% on it, 100% of the time!, • Positive, Optimistic & Loving. Every day is a great day. No gossiping & no complaining!, • Above & Beyond! Over-deliver for DWC, clients, team, environment & community, • Personal Responsibility! Treat our business as your own; own your mistakes. Be conscious of our business reputation and clinical outcomes for clients. Reduce or eliminate expenses to improve the profit and loss (P&L) statement., • Speak Up: Positive or Negative, in real-time. Find solutions rather than complaints., • Support the business through our charitable contributions, such as our We Give Back monthly program, donations to local and national organizations such as Suicide Prevention.org, P.E.T.A., global sustainability, and children's services., • This job requires an exceptional team player who enjoys interacting with the owner and 2-3 other team members, while also supporting our clients. The primary role of this position is to manage our three businesses through detailed outreach and follow-through, exceptional sales, and customer support. The secondary role is to provide front-desk services to run and grow the brick-and-mortar business. • Handle sales and marketing for in-person and digital programs and events., • Greet, assist, and accommodate clients and visitors courteously and with a positive attitude over the phone, in person, by email, or through online booking software, consistently demonstrating professionalism, humor, accuracy, and a high level of service., • Communicate and sell therapy plans, products, programs, appointments, and memberships. (ethical service - no hard pressure), • Field internal and external general questions and inquiries from prospects, medical professionals, clients, and media., • Assist with general office duties while in the office, including filing, billing, data entry, events, and special projects., • Experience in project management, organizational skills and execution of successful initiatives., • Demonstrated success in growing social media presence on multiple platforms, resulting in greater followers and audience engagement, • Understand social media KPIs; Assist with tracking and interpreting metrics to enhance user engagement, and suggest content optimization., • Skilled in Canva, iMovie, Adobe Photoshop, and other graphic tools., • Strong writing, organizational, project management, and time management skills, • Self-motivated while also effectively collaborating, working in teams, and building good working relationships across multiple stakeholders., • Working knowledge and familiarity with WordPress and best SEO practices., • Google Docs, Asana, FileMaker Pro, HighLevel, Aweber, and ThriveThemes app experience is a plus, • Ensure brand consistency across all social media, web platforms, and marketing materials, • Experience in a medical or wellness center from a science-informed perspective is preferred but not required., • Able to accept constructive criticism designed to grow your skills while benefiting the business., • Excellent problem-solving and troubleshooting skills, • Able to handle several situations at once with poise and confidence, • Extremely organized with strong attention to detail, • Ability to execute quickly, accurately, and effectively, • Technologically savvy with a Mac computer, mouse, and software, • Ability to walk up one flight of stairs, sit at an office desk, lift approximately 30-ish pounds when needed, and stand when clients are at the front desk, • Hourly wage + bonuses + commissions if earned., • One week paid vacation (After 12 months of at least 1000 paid total work hours. (The paid hours will be based on your average hourly rate.), • Monthly complimentary therapy session from one of our healthcare providers., • Small exercise room with treadmill, weights, balls, etc., for personal use when available., • Surround yourself with the owner's 30+ years of experience and expertise in health, fitness, and wellness, as well as business sales, marketing, and leading-edge entrepreneurial skills. (Priceless ;) To ensure we are both happy, a performance review will be held every 30 days until we both feel secure in how things are going. Then, we'll meet as needed to ensure everything is running well and communication remains open. There is a 90-day probation period. = We believe in Planet People Prosperity= • DWC team is passionate about the environment. We pre-cycle, reuse, recycle, and save resources. We expect you to do so, too! APPLY FOR THE POSITION: 1- SUBMIT YOUR COVER LETTER. (yes- old-fashioned) In the first sentence of your cover letter, Use "brilliant" as the SECRET WORD. Please self-write it (non-AI) as the first part of the screening process. Include the hourly rate you request to be paid for this job: Strategically price yourself within our reach, and in alignment with the quality of life you desire. Share with us WHY you’re the best fit for this position. 2- SUBMIT YOUR RESUME. Thank you: If everything above sounds great to you... We are excited to receive your resume and cover letter, with the inclusions as described above. Good luck! TEAM DIAMOND Company DescriptionWe're a small but powerful 30-year-old woman-owned business with three verticals, including a brick-and-mortar pain relief clinic and two online educational components.We're a small but powerful 30-year-old woman-owned business with three verticals, including a brick-and-mortar pain relief clinic and two online educational components.