Miami
Job Description SUMMARY: This position is responsible for providing clinical and administrative support to pediatric providers in an office-based clinic setting. Involves frequent patient/parent interaction. Also requires phlebotomy skills. DUTIES AND RESPONSIBILITIES: • Greets patients, in person or on the telephone; answers or refers inquiries., • Directs and/or accompanies patients to the triage room upon completion of phlebotomy., • Arranges phlebotomy room instruments, supplies, and equipment., • Assists health care providers during examinations as needed., • Obtains blood specimens from patients by skin puncture or venipuncture using appropriate techniques and maintaining the integrity of the specimen in relation to the test being performed and/or requested., • Instructs patients in the proper collection and preservation of urine samples., • Labels sample accurately and completely., • Responsible for processing all specimens in accordance with established protocols., • Monitors and maintains essential patient care and safety during procedures; applies safety principles as identified by established policy., • Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals., • Adjusts to fluctuating peaks in patient flow, acuity, and other operational demands while maintaining quality., • Sterilizes medical instruments., • Maintains inventorying stock & supplies and advises supervisor to place orders as needed., • Follows clinic workflow and provides feedback for adjustments to workflow as needed., • Maintains a safe, secure, and healthy work environment., • Follows, and enforces standards and procedures; complies with legal regulations., • Enhances health care practice reputation., • High school diploma or equivalent., • Completion of recognized training program in phlebotomy, six months to one-year related experience, or equivalent combination., • Certificates, licenses, and registrations required:, • CMA (AAMA) Certified., • Current Basic Life Support (BLS) Certification., • Computer skills required: Microsoft Outlook, Word, Excel, PowerPoint. Experience with EHR software strongly preferred., • Other skills required:, • Ability to understand and adhere to established policies, procedures, and protocols., • Ability to manage priorities and workflow., • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm., • Bilingual skills a plus., • Demonstrated competence in reacting to and handling emergencies., • Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner at all times., • Detail-oriented and highly organized.