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Job Description Title of Position: Administrative Assistant FLSA Status: Non-Exempt Department: Transitional Housing Reports to: Program Director Salary: $22.86/hr. Positions reporting to this position: None The Administrative Assistant provides administrative and clerical support to the Program Director of Transitional Housing. S/he must accurately enter Client Assistance and Rehousing Enterprise System (CARES) monthly billing, prepare billing for the Program Director’s signature and correct CARES related billing as directed by the Contracts Department designee and the Program Director. • Responsibilities:, • Commit to using evidence-based practices (EBP); Motivational Interviewing (MI), Trauma-Informed Care (TIC), critical time intervention, and boundary setting, to help clients achieve their goals., • Update the daily client list and distribute to all members of the Program Services staff twice a day., • Ensure client chart maintenance and upkeep of the chart room., • Responsible for the breakdown and storage of discharged clients’ charts., • Responsible for the timely processing and filing of Department of Homeless Services incident reports/incident report follow up and maintain confidential information., • Ensure bulletin board information is accurate and updated with internal and external information for clients and staff., • Prepare DHS monthly billing for the Program Director’s signature and submission to the Contracts Department., • Organize van schedules and initiate van requests., • Collect and submit reports to the Research and Evaluation Department., • Perform accurate Client Assistance and Rehousing Enterprise System (CARES) data input to ensure compliance with the NYS Office of Temporary Disability Assistance (OTDA) regulatory requirements, NYC Department of Homeless Services (DHS) contractual requirements and Win standards., • Schedule and coordinate trainings and events along with Social Services staff, and the Income Building staff for Win clients., • Maintain Program Services staff calendars including Paid Time Off (PTO), site trainings, and events in Microsoft Outlook Public Folders., • Maintain the Program Services telephone listing in the Win Directory in Microsoft Outlook Public Folders., • Responsible for filing, copying and faxing correspondence related to program services., • Attend meeting and trainings required by Win on and off site., • Must be able to sit at a computer for the majority of the work day., • Commitment to Win’s mission, vision, and values., • High School Diploma or equivalent., • Required to type 50 wpm and be proficient in Microsoft Word, Excel, PowerPoint and Outlook., • Detailed-oriented with excellent communication and organizational skills., • Ability to work independently as well as a team player in a fast-paced environment., • Leadership: Set an example by following Win policies and procedures. Act with a high degree of professionalism and has a good work ethic., • Facilitating Change: Deliver high quality results consistently., • Managing Performance: Interact respectfully with coworkers and vendors., • Applying and Developing Expertise: Work with the supervisor to develop and meet challenging but achievable goals. Must understand consequences., • Communicating and Collaborating: Value the full spectrum of diversity and inclusion. Keep the supervisor informed about progress and problems; avoid surprises. WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law

Job Description Title of Position: IT Service Desk Analyst [HYBRID] FLSA Status: Exempt Department: Information Technology Reports to: IT Service Desk Manager Salary: $60,000 - $70,000 About Win Win is a leading provider of shelter, supportive housing, and innovative programs for families with children experiencing homelessness, in New York City. Our equity-driven Way to Win model takes a multifaceted approach to overcoming barriers to stable housing by offering essential services, including childcare, employment support, legal aid, high-impact youth programs, and housing assistance. We are seeking dedicated individuals who share our mission to end homelessness and provide families with the innovative support they need to secure permanent housing. Purpose of the Position We are looking for an enthusiastic IT Service Desk Analyst who enjoys fieldwork and engaging directly with customers. This role requires flexibility to work weekends and holidays, with the benefit of a hybrid schedule. The candidate will provide technical assistance and support to Win staff and clients, ensuring the effective use of IT equipment and applications. Responsibilities include remote and in-person service desk support, setup, installation, and troubleshooting of IT equipment and software, and resolving hardware, software, and network connectivity issues efficiently. Key Responsibilities • Respond to user inquiries and technical assistance requests via phone, email, or work order., • Assess and resolve problems with IT equipment and applications for users., • Serve as the first-level point of contact for Win clients, facilitating the effective use of student iPads, laptops, and PC lab equipment., • Diagnose and troubleshoot hardware, software, and network connectivity issues., • Escalate IT service issues to appropriate technical staff as needed., • Document all user support activities in the designated IT work order system., • Maintain communication with end-users and supervisors regarding support activities., • Install, upgrade, maintain, and troubleshoot IT assets, including desktop computers, peripherals, software applications, laptops, printers, tablets, smartphones, and IP phones., • Provide individual and group end-user instruction on the use of deployed technology resources., • Maintain updated IT inventory information and document it in the IT Asset Tracking system., • Prepare and maintain IT service documentation and reports., • Shift: Monday - Friday, 9:00 a.m. to 5:00 p.m.; occasional assignments on evenings and weekends., • Regular travel to Win sites across all five boroughs of New York City., • Occasional inspection of equipment and cables in floors, ceilings, closets, and IT rooms., • Bachelor’s degree in computer science or information systems from an accredited college or university, or graduation from a certified technical training program in computer maintenance/repair., • At least two years of work experience in IT support or a related technical support capacity., • Leadership: Set an example by following Win policies and procedures. Act with professionalism and a strong work ethic., • Facilitating Change: Consistently deliver high-quality results., • Managing Performance: Interact respectfully with clients and co-workers., • Applying and Developing Expertise: Work with the manager to develop and achieve challenging but attainable goals. Understand the consequences of actions. Our most effective service to our community comes from a diverse mix of minds, backgrounds, and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law. Company DescriptionWomen In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.Women In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.

Job Description The Administrative Assistant is responsible for supporting the work and coordinating the work of the General Services Department. Job Responsibilities: • Provide excellent customer service., • Assist with help desk tickets as assigned., • Process all requisitions, invoices, purchase orders as needed., • Order and inventory department supplies and coordinate disbursement of supplies., • Copy, distribute and file documentation in a timely manner., • Assists in the implementation of department policies and procedures., • Answer phones and communicate information to co-workers, vendors, contractors as needed., • Order supplies for the Maintenance and General Services departments., • Maintain permits up to date. (Towing, Elevator, Pool), • Assist with any other administrative request as needed for the department Qualifications • High School Diploma/GED, BA degree preferred., • Excellent organizational skills, • Excellent communication skills, • Skilled in working with Microsoft Office especially Word, Outlook and Excel, • Bilingual preferred - Spanish. Supervisory Responsibility This job has no supervisory responsibilities. Work Environment: Office work environment. Located at 1333 Broadway New York, NY 8th Floor Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate. Position Type/Expected Hours of Work: Administrative – 9am-5pm Travel (if required): None Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision and Distance vision. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description COMPANY OVERVIEW Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals. Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.” We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team! JOB SUMMARY The Spa Attache is responsible for welcoming guests and providing comprehensive and professional guidance on all spa services, treatments, packages, and retail products to create a seamless luxury spa experience. This role involves warmly greeting guests, schedule coordination and booking of appointments by phone and in person, as well as retail sales, payment processing, and the checking in and checking out of all guests in a professional manner. Effectively communicates with guests to understand their needs and areas of concern, while maintaining a high level of customer service standards. ESSENTIAL FUNCTIONS • Adhere to TRILOGY’s “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures., • Anticipate guest needs and uphold Spa and TRILOGY’s service standards for guest service, including FORBES 5 Star criteria., • Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines., • Greet guests warmly, providing tours of the facility and informing guests of available spa services and amenities, using professional verbiage and etiquette., • Responsible for booking and confirming all spa and salon appointments accurately and professionally, based on guest preferences., • Provide guests with thorough descriptions and guidance on all spa services, treatments and retail products and spa amenities., • Manage guest check-in and check-out processes, ensuring accuracy and guest confidentiality., • Promote, sell, and up-sell spa services, packages, and retail products to guests., • Responsible for all aspects of maintaining the spa facility, lounges, and retail area throughout the day., • Communicate guest complaints or any maintenance issues to Spa Management., • Comply with and maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines., • Complete all necessary opening and closing duties., • Perform other duties as assigned., • Must have a High School diploma or equivalent, or any other combination of education, training and experience that provides the required knowledge, skills and capabilities., • At least 1-3 years’ experience in customer service, spa, hospitality, sales and/or retail., • At least 1 year of luxury retail sales experience., • Ability to learn, maintain knowledge of, and explain all spa and salon treatments and product benefits to guests., • Must be sales-driven, and have a customer service-oriented personality, as position requires making spa/product recommendations and selling of products and services., • Must be polished, professional, and have a strong command of both written and verbal English., • Must possess excellent communication skills and phone etiquette., • Must be organized, proactive, and possess a strong attention to detail., • Basic computer software skills, including Microsoft Office., • Medical, Dental and Vision (FTE only), • 401K Matching, • PTO – Paid/Holiday Time Off, • VTO – Voluntary Time Off

Job Description Job Title: Hospitality Associate Reports To: The Hospitality Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: This Hospitality Associate position is directly responsible for the presentation, ordering, stocking of food and beverages onsite for all client gatherings, including meetings, events, interviews, seminars, and conferences. This position directly supports the onsite needs associated with onsite setup and tidiness of professional workspaces. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Duties and Responsibilities: • Provides 5-star customer service to all employees (in all forms of communication)., • Orders, stocks and inventories, maintenance, preparations, and presentations of products., • Sets up meeting spaces for onsite needs such as meetings, conferences, or meals., • Submit work orders for certain requests., • Service and replenish the barista, pantry, conference, kitchen, or meeting areas., • Will perform meeting room and conference room set-ups., • May perform building occupant moves within assigned facilities., • Will perform light maintenance and cleaning duties as assigned., • Maintains the Business Service Center area in a neat and orderly fashion., • Monitors level of office supplies on the floor, and replenishes and orders accordingly., • Proactively seeks out additional work during downtime., • Builds professional relationships with customers and other teams., • Maintains professionalism and composure when interacting with all employees., • Trains back-up and providing guidance on policies and procedures., • Determines what additional support is needed when handling sensitive inquiries., • Provides exceptional customer service to client., • Provides reception or concierge (front of office) and mail or office services (back of office) coverage as needed. Competencies: • Strong verbal and written communication skills., • Excellent hospitality and customer service skills., • PC skills – MS Office Suite experience., • Ability to handle multiple tasks simultaneously., • Good organizational skills., • Requires knowledge and understanding of technological ordering systems and ability to comprehend instructions., • Possesses the ability to work independently and is capable of completing projects., • Adaptable and flexible to needs at a moment's notice. Qualifications and Education Requirements: • High School Diploma (or equivalent) required., • 1-2+ years prior work experience preferred., • Ability to work assigned work hours determined by the manager., • Excellent organizational and time management skills., • Analytical abilities and aptitude in problem-solving., • Superb written and verbal English communication skills., • Current knowledge or ability to learn computer-based systems required for functions of position., • Required to maintain an overall professional appearance and attitude., • Adhere to all policies and procedures required. Physical Demands: • Approximately 50% of the time this position requires the below physical demands., • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs., • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time., • Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.)., • Ability to lift or move 40 lbs. or greater frequently., • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus., • Must be able to utilize computer monitor and keyboard. Travel: None or Negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pay Range$21—$21 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description Reporting to the Maintenance Supervisor or other Manager, the HVAC Mechanic “A” will lead the daily operation of the HVAC/R shop at the College. This position will be responsible for the ongoing temperature control and comfort of the heating and cooling systems at the College to support academic, lab, administrative, and specialized HVAC/R systems. POSITION SUMMARY Responsibilities include, but are not limited to: • Installs, operates, maintains, and repairs complex HVAC/R systems including water and oil pumps, water analysis and chemical treatment systems, air compressors, pneumatic, electrical and mechanical controls, refrigeration, heating, cooling and ventilating equipment, filters, condensers, cooling towers, evaporators, and heat exchangers., • Responds to HVAC system complaints, performs troubleshooting of systems and provides feedback to Supervisors and Managers on progress., • Plans and performs preventative maintenance tasks for College HVAC/R systems to optimize system performance and energy efficiency., • Installs electric power, piping, controls and duct work to replace, maintain or to install new equipment., • Maintains logs, checklists, and prepares written reports to Supervisor, as appropriate., • Enters information into the College’s Computerized Maintenance Management System (CMMS) to document all work, parts used, system conditions, hours worked, and leverages system data., • Ensures compliance with all safety standards, buildings codes, and environmental regulations., • Leverages Building Automation and Building Management Systems (BAS/BMS) to prioritize, document, and improve system performance and facility comfort., • Monitor and oversee College and contractor staff, as needed., • Attends training sessions and meetings to stay current on all trade, College, and regulatory requirements, • Maintains the cleanliness and orderliness of department spaces., • Prepares list of materials required to maintain inventory and complete projects., • Must respond to emergencies and maintenance tasks, as required, which may include working off-hours or holidays., • Reports to the College during closures and assists with snow and ice clearing operations, as needed. Education: High School diploma or equivalent required. Vocational School education or an appropriate apprenticeship preferred. Completion of a Journeyman level training program in HVAC/R or associate’s degree in HVAC/R Experience: • Minimum of Six years’ experience maintaining and repairing sophisticated commercial and industrial air conditioning systems including electric/pneumatic controls, fume hoods, high capacity centrifugal refrigeration equipment and roof top units., • Must be EPA Certified Universal Technician in accordance with Section 608 to handle CFCs, HCFCs, and HFCs, • Must have NJ Blue Seal Refrigeration, • Additional state or local licenses and certifications is a plus, • Experience working in an inclusive, collaborative, and respectful team setting., • Demonstrates knowledge of facility operations, maintenance, and industry standards., • Knowledge of power and hand tools, chemical handing procedures, and associated safety protocols., • Knowledge of computerized building automation systems and building managements systems., • Proficiency with Microsoft Office Suite and Google business suite experience preferred., • Provides excellent customer service to students, faculty, and staff., • Excellent organizational, prioritization, time management, and communication skills., • Experience with computerized maintenance management systems (CMMS) preferred., • Interprets and understands blueprints, schematics, wiring diagrams, and layouts., • Reviews projects and capital improvement scopes of work to identify opportunities for improvement., • Prolonged periods walking, standing, bending, stretching, pushing, pulling, climbing ladders, or kneeling on uneven surfaces, • Physically able to operate powered equipment and tools, • Must be able to lift up to 50 pounds at a time, • Able to work in unconditioned, noisy, dimly light, confined, and odorous spaces, including the ability to work in variable and sometimes extreme weather conditions such as rain, snow, storms, heat, cold, and other weather indigenous to the area, • Must be able to wear personal protective equipment (PPE) for prolonged periods of time, • Must have a valid Driver’s License, • Must have or obtain a Certified Pool Operator certificate within 6 months of hire Salary and Benefits • Annual Salary is $55,000-$67,193, • NJ Educator's Health Plan with Free Dental and Vision. NJ State Pension Plan., • 13 vacation days, 15 sick days, 4 personal days, 2 floating holidays, all designated holidays and 5 non-designated holidays a year. 3 Partial Sick Days. Bergen Community College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DescriptionDescription: Metro PT is looking for a full time Call Center/Front Desk Floater. You will assist in our commitment to provide our patients with a stellar patient experience by ensuring the highest quality and compassionate care. Come be a part of a growing organization in a progressive, supportive, and innovative team! You will cover our clinics in Nassau County Job Status: Full-Time Monday-Friday 1030am-7pm Hourly Rate: $17-$20 Requirements: What You'll be Doing! • Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications., • Route escalated calls to the appropriate department and personnel., • Complete tasks surrounding the nature of the call and providing the highest level of patient care and support., • Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits., • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations., • Answer a high volume of calls, • Welcomes patients and visitors with an upbeat attitude and a warm and inviting smile - in person or on the telephone; answering or referring inquiries., • Demonstrate a high level of customer service at all times. Patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone., • Keeps patient appointments on schedule by notifying Clinicians of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays., • Serve as a scribe for recording and editing therapeutic exercises under the supervision of a Doctor of Physical Therapy and/or Occupational Therapy, • Helps treat patients by applying heat packs; paraffin dips; assisting patients into the pool; helping patients onto exercise equipment, monitoring motion; tracking patient physical exertion levels; guiding patients through prescribed exercises and strengthening techniques., • Ensures operation of treatment equipment by completing preventive maintenance requirements; following manufacturer's instruction; troubleshooting malfunctions; calling for repairs., • Educates patients by demonstrating proper use of equipment and exercise routines., • Prepares patients for therapy treatment by welcoming, comforting, providing, and/or assisting patients into therapy sessions., • Provides information to patients by answering questions and requests; allaying fears., • Maintains patient confidence and protects operations by keeping information confidential., • Maintains a safe and clean working environment by complying with procedures, rules, and regulations., • Provides equipment and supplies by sterilizing and delivering equipment and supplies to the treatment area; positioning equipment for therapist access; positioning patients on equipment., • Prepares treatment room for patients by following prescribed procedures and protocols., • Answers calls from physician offices, hospitals, and patients using exemplary customer service skills., • Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies., • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations., • Flexibility to assist with front desk duties as needed to support clinic operations. Who You Are! • High School Diploma or equivalent, • Strong customer service skills; ability to diffuse client frustrations, • Excellent interpersonal and communication skills, • Ability to use logic and problem-solving skills to resolve issues, • Ability to work independently under tight deadlines in a rapidly changing environment, • Excellent time management and organizational skills

Job Description Onsite IT Technician- is responsible for providing local operational support for an office or group of offices. This position requires both excellent customer service and problem-solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be highly motivated and self-reliant individual with a desire to better themselves. Issues Management and Resolution • Analyze issues and formulate solutions, • Troubleshoot system, application and hardware issues, • Ensure customer is updated on ticket progress, • Work directly with customers to solve problems, • Utilize internal IT Knowledge Base to both provide and find solutions to known issues, • Use external information to research and resolve issues when needed, • Consistently update the ticket tracking system with status and fixes, • Perform routine system maintenance on laptops and desktops, • Track computer assets according to organizational standards, • Perform backups and restores, • Strong interpersonal skills with heavy focus on customer service, • Demonstrate sound written, oral and organizational skills, • Collaborate with local and remote teams using provided tools, • Consistently share solutions with peers, • Works effectively as an individual and as part of a team, • Complete assigned tasks on time, • Ability to follow documented commonly used concepts, practices, and procedures, • Ability to manage multiple constituencies, issues, priorities, projects and goals Work Schedule • Local travel between sites may be required, • Occasional travel to sites outside the local area may be required Education and Certifications • Minimum 1 year IT experience, • Experience delivering IT solutions within a corporate and/or enterprise environment, • Experience working in a mixed Mac and Windows environment Additional Skills • Experience in the Advertising and/or Marketing industry preferred, • Experience in centrally managed computer environments, • Experience supporting A/V environments not required, but is a plus • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job DescriptionDescription: About Us: 16 On Center Chicago owns and operates several live music venues, third-party production, restaurants, bars, and food halls across Chicago and New York. Join the team of one of the country's leading independent promoters. Our most effective service to our community comes from a team with a diverse mix of minds, backgrounds, and experiences. 16 On Center actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment, without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic information, neurodiversity, disability, veteran status, or any other characteristic protected by law. Position Summary: As the General Manager at Olly Olly Market, you will oversee all aspects of managing a successful food hall and events venue. This vibrant space is a hub for hospitality, quality food & beverage, and community. The General Manager is responsible for ensuring smooth operations, maintaining strong vendor relationships, and upholding high service standards. You will work closely with food hall partners, the internal team, and external stakeholders to drive operational success, financial performance, and a welcoming guest experience. Additional responsibilities include but are not limited to: Operations: • Oversee the development and implementation of all opening, mid-shift, and closing staffing guidelines for daily operations., • Maintain regular communication with principal owners, food hall partners, and on-site managers., • Present food hall updates to vendors on a weekly basis., • Utilize communication and organizational tools (7shifts, Google Docs, Basecamp, etc.) to support and enhance food hall operations., • Continuously seek out new tenants who align with hospitality values, quality offerings, and community engagement. Manage their onboarding process., • Lead the planning and promotion of events in collaboration with the 16” OC Marketing and Events teams., • Support management and vendors in maintaining sanitation standards, staying up-to-date with food safety regulations, and conducting daily audits., • Oversee all maintenance requests and ensure timely repairs for operational efficiency., • Ensure efficient staff scheduling and productivity across all 16” OC entities within the space, including Avant & Apres Bar., • Serve as the onsite liaison for vendor communication and training related to Toast Point-of-Sale., • Work with the events manager to ensure successful execution of private events., • Manage all hourly staff, including the bar team, backbones, and private events team., • Maintain a well-stocked and profitable general store., • Ensure managers and vendors meet or exceed budgeted sales goals while controlling labor costs and costs of goods sold., • Participate in monthly financial closing and review processes with the CFO and principal ownership., • Collaborate with CFO and partners to establish exclusive provider partnerships for the food hall., • Foster a positive work culture by leading with enthusiasm, professionalism, and a passion for hospitality., • Support and manage team members, provide positive feedback, and address performance concerns proactively and respectfully., • Build strong relationships with internal departments, vendors, and management team members., • Recruit, hire, and develop team members to support business needs., • Provide coaching and regular performance check-ins, including annual employee reviews., • 5+ years of management experience in restaurant, food hall, or hospitality operations., • Proven track record of success in overseeing complex operations, tenant relations, and team development., • Proficiency in Excel/Google Sheets, with a strong understanding of budgeting, scheduling, and operational analytics., • New York State Alcohol Training Awareness Program (ATAP) certification or ability to obtain before employment., • New York City Food Protection Certificate (or equivalent) required., • Excellent communication and leadership skills, with the ability to motivate and develop a diverse team., • Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment., • Physically able to stand for extended periods and lift up to 50 pounds as needed.