Branch Manager/Consumer Lender
10 days ago
Breaux Bridge
Job Description Job Title: Branch Manager & Consumer Lender Reports To: Chief Retail Banking Officer Location: Park Plaza Branch Work Schedule: Monday-Friday- 40 hours per week Job Type: Full-time Summary of Position: As a Branch Manager you will ensure the branch will meet and exceed customer expectations. You will direct all aspects of branch operations, grow the deposits of the branch & coach Tellers and Customer Service Representatives. You will collaborate with lending partners & treasury management to provide a seamless experience for our customers. Summary of Responsibilities: As a Branch Manager you will use your leadership and communication skills to: • Act as the leader of the branch in creating a great customer experience, • Partner with tellers to make every entrance into the branch a warm and welcome one, • Assist Customer Service Representatives in maintaining customer relationships, • Educate customers on how to use our electronic services, • Create an environment that encourages the entire branch team to provide exceptional customer service, • Address customer issues promptly & effectively, • Manage and coach branch employees, • Recruit, vetting, interviewing, and hiring new employees, • Coach, develop, motivate, and support tellers, CSRs, and Universal Bankers so that they can provide great customer service, • Work with team to identify customer needs, • Bring out the best in branch employees by training, coaching, and motivating, • Drive deposit & loan growth for the branch, • Develop goals to grow business and increase the Bank's number of active accounts, • Work with Customer Service Representatives to cultivate new and existing deposits, • Work with loan officers & treasury management officer to grow deposits, • Oversee approval of loans, lines of credit, and other fiscal plans, • Advise on procedures and financial management as well as developing policies, • Market the Branch within the community to attract business, • Maintain and oversee all banking procedures and processes As a Consumer Loan Officer, you will evaluate, authorize, or recommend approval of various types of loans offered by FM Bank. Summary of Responsibilities: • Meet with loan applicants to identify their needs and collect information for loan applications., • Analyze active loan files on a regular basis and recommend solutions to speed up the loan process., • Approve or decline loans within lending limits., • Determine if requested loans fit into guidelines for specific products and, if not, recommend alternative products., • Request additional information needed to complete the loan decision, such as lien searches, flood certifications, appraisals, proof of income, etc., • Complete loan contracts., • Interview applicants to define financial eligibility and establish debt payment plans., • Monitor and update account records., • Submit loan applications in a timely manner., • Prepare detailed loan proposals., • Respond to applicants' questions and resolve any loan-related issues., • Operate in compliance with laws and regulations., • Other duties, as assigned Educational and Experience Requirements: • Bachelor's Degree in Business Management, Finance, or related field preferred, • Management experience preferred, • Three years of Teller experience with an excellent balancing record & an excellent attendance record, • Two years of strong CSR experience, • Solid understanding of loan regulations, • For internal applicants - satisfactory evaluation on previous evaluation(s), • Proven track record of good performance, • Firm grasp of modern management skills and tactics, • The ability and willingness to attend training classes (offered at FM Bank & outside sources) Skills Requirements: • Ability to set a positive tone of the branch to provide exceptional customer service & an engaging culture, • Outstanding leadership skills, with a successful record of coaching and mentoring employees, • Strong desire to influence, educate, and mentor employees to improve results, • Strong decision maker, • Demonstrated commitment to operational integrity, • Organizational skills, • Positive/friendly attitude, • Manager of one Branch, • Standing for long periods of time, • Walking, • Sitting for long periods of time, • Lifting up to 25 pounds, • Carrying up to 25 pounds, • Reaching, • Talking, • Hearing, • Repetitive Motions This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.