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Introduction $10,000 Sign on Bonus for RN's with 1+ years of experience! Wesley Medical Center is committed to investing in the latest technology enabling nurses to work more efficiently. Are you passionate about delivering patient-centered care?Submit your application for Registered Nurse West Emergency Services position and spend more time at the bedside with the patient. Benefits Wesley Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation., • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more., • Free counseling services and resources for emotional, physical and financial wellbeing, • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), • Employee Stock Purchase Plan with 10% off HCA Healthcare stock, • Family support through fertility and family building benefits with Progyny and adoption assistance., • Referral services for child, elder and pet care, home and auto repair, event planning and more, • Consumer discounts through Abenity and Consumer Discounts, • Retirement readiness, rollover assistance services and preferred banking partnerships, • Education assistance (tuition, student loan, certification support, dependent scholarships), • Colleague recognition program, • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence), • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Note: Eligibility for benefits may vary by location. You contribute to our success let us contribute to yours! Whether you choose to focus on bedside care, a leadership or C-suite role, shape business and operational outcomes, or work to deliver clinical excellence behind the scenes in data science, case management or transfer centers. Unlock your potential at Wesley Medical Center! Job Summary and Qualifications Responsible for the delivery of patient care through the nursing process of assessment, diagnosis, planning, implementation and evaluation. Responsible for directing and coordinating all nursing care for the department-specific patient population in accordance with the standards of nursing care and practice as defined by Wesley Medical Center and the Kansas Nurse Practice Act. Collaborates with other professional disciplines to ensure effective and efficient patient care delivery and achievement of desired patient outcomes. Supports the organization vision and mission. Utilizes knowledge of patient's age and culture in the provision patient care. Contributes to the provision of quality nursing care through performance improvement techniques that demonstrate positive outcomes in patient care. • Delivers patient-centered nursing care in accordance with standards of care defined by Wesley Medical Center., • Systematically evaluates the quality and effectiveness of nursing practice by participation in quality of care activities to initiate, implement, and sustain process improvements., • Acquires and maintains current knowledge in nursing practice and education., • Monitors the patient’s progress toward the attainment of outcomes., • Contributes to the professional development of peers, colleagues and others., • Collaborates with the patient, significant others and health care providers in providing and advocating for patient care., • Considers safety and cost effectiveness when delivering patient care., • Decisions and actions on behalf of patients are determined in an ethical manner., • Participates in the improvement of operational functions of the department., • Establishes and maintains effective and respectful communication in development of all collaborative relationships., • Evaluates and participates in opportunities for outstanding service to all customers and accepts responsibility in partnership that is equally respectful to everyone., • Demonstrates the ability to apply knowledge of age-appropriate competencies to department specific population., • Ability to utilize critical thinking and problem solving skills to identify, interpret, and access appropriate resources in patient specific scenario(s)., • Secures, administers and handles medication according to established guidelines., • Advanced Cardiac Life Support must be obtained within 90 days of employment start date, • Basic Cardiac Life Support must be obtained within 30 days of employment start date, • Emergency Nurse Pediatric Course must be obtained within 60 months of employment start date, • Nonviolent Crisis Intervention must be obtained within 90 days of employment start date, • PALS Pediatric Adv Life Supt must be obtained within 90 days of employment start date, • Trauma Nursing Core Course must be obtained within 60 months of employment start date, • (RN) Registered Nurse, • Registered Nurse Diploma For more than 100 years, Wesley Healthcare has provided exceptional care to thousands of families in Wichita and throughout Kansas and Northern Oklahoma. ___ is a member of the Wesley Healthcare network within Greater Wichita and has been an HCA Healthcare hospital since 1985. Our physicians treat more than24,000 patients annually, making Wesley Medical Center the most preferred hospital in Kansas and northern Oklahoma. Additionally, our obstetricians and childbirth staff deliver more than 6,000 babies each year, more than any hospital in a 13-state region. Home to ___, the region's first and Wichita's only children's hospital, we care for children in a unique space designed specially for kids and their families. And as a ___ and the only Level II Pediatric Trauma Center in Kansas, we are prepared to treat any medical emergency, any time of day. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. Join a family that cares about every stage in your career! We are interviewing candidates for our Registered Nurse West Emergency Services opening. Apply today and a member of our Talent Acquisition team will reach out. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Introduction $10,000 Sign on Bonus for RN's with 1+ years of experience! Wesley Medical Center is committed to investing in the latest technology enabling nurses to work more efficiently. Are you passionate about delivering patient-centered care? Submit your application for Registered Nurse Acute Care position and spend more time at the bedside with the patient. Benefits Wesley Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation., • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more., • Free counseling services and resources for emotional, physical and financial wellbeing, • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), • Employee Stock Purchase Plan with 10% off HCA Healthcare stock, • Family support through fertility and family building benefits with Progyny and adoption assistance., • Referral services for child, elder and pet care, home and auto repair, event planning and more, • Consumer discounts through Abenity and Consumer Discounts, • Retirement readiness, rollover assistance services and preferred banking partnerships, • Education assistance (tuition, student loan, certification support, dependent scholarships), • Colleague recognition program, • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence), • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Note: Eligibility for benefits may vary by location. You contribute to our success let us contribute to yours! Whether you choose to focus on bedside care, a leadership or C-suite role, shape business and operational outcomes, or work to deliver clinical excellence behind the scenes in data science, case management or transfer centers. Unlock your potential at Wesley Medical Center! Job Summary and Qualifications Responsible for the delivery of patient care through the nursing process of assessment, diagnosis, planning, implementation and evaluation. Responsible for directing and coordinating all nursing care for the department -specific patient population in accordance with the standards of nursing care and practice as defined by Wesley Medical Center and the Kansas Nurse Practice Act. Collaborates with other professional disciplines to ensure effective and efficient patient care delivery and achievement of desired patient outcomes. Supports the organization vision and mission. Utilizes knowledge of patient's age and culture in the provision patient care. Contributes to the provision of quality nursing care through performance improvement techniques that demonstrate positive outcomes in patient care. What you will do in this role: • Delivers patient-centered nursing care in accordance with standards of care defined by Wesley Medical Center, • Systematically evaluates the quality and effectiveness of nursing practice by participation in quality of care activities to initiate, implement, and sustain process improvements, • Acquires and maintains current knowledge in nursing practice and education, • Monitors the patient’s progress toward the attainment of outcomes, • Contributes to the professional development of peers, colleagues and others, • Collaborates with the patient, significant others and health care providers in providing and advocating for patient care, • Considers safety and cost effectiveness when delivering patient care, • Decisions and actions on behalf of patients are determined in an ethical manner, • Participates in the improvement of operational functions of the department, • Establishes and maintains effective and respectful communication in development of all collaborative relationships, • Evaluates and participates in opportunities for outstanding service to all customers and accepts responsibility in partnership that is equally respectful to everyone, • Demonstrates the ability to apply knowledge of age-appropriate competencies to department specific population, • Ability to utilize critical thinking and problem solving skills to identify, interpret, and access appropriate resources in patient specific scenario(s), • Secures, administers and handles medication according to established guidelines, • Performs all other duties as assigned What qualifications you will need: • Basic Cardiac Life Support must be obtained within 30 days of employment start date, • (RN) Registered Nurse, • Registered Nurse Diploma For more than 100 years, Wesley Healthcare has provided exceptional care to thousands of families in Wichita and throughout Kansas and Northern Oklahoma. ___ is a member of the Wesley Healthcare network within Greater Wichita and has been an HCA Healthcare hospital since 1985. Our physicians treat more than 24,000 patients annually, making Wesley Medical Center the most preferred hospital in Kansas and northern Oklahoma. Additionally, our obstetricians and childbirth staff deliver more than 6,000 babies each year, more than any hospital in a 13-state region. Home to ___, the region's first and Wichita's only children's hospital, we care for children in a unique space designed specially for kids and their families. And as a ___ and the only Level II Pediatric Trauma Center in Kansas, we are prepared to treat any medical emergency, any time of day. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. Join a family that cares about every stage in your career! We are interviewing candidates for our Registered Nurse Acute Care opening. Apply today and a member of our Talent Acquisition team will reach out. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Do you want to join an organization that invests in you as a(an) Resident II Registered Nurse? At Wesley Woodlawn Hospital & ER, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Job Summary and Qualifications “I was taking care of a patient in critical condition who was on ECMO and hadn’t been eating in over two months. Finally, we were able to downsize his trach and I helped him make a surprise FaceTime call to his wife, who he hadn't been able to speak to in 84 days. It was such a sweet and special moment.” Sarah, ICU RN at HCA Healthcare As a Resident II Critical Care Registered Nurse, you'll deliver precise, detail-focused care to patients facing serious and potentially life-threatening illnesses and injuries. You’ll develop expertise in managing potent IV drips, analyzing complex labs, and operating advanced life-sustaining equipment such as ventilators, ECMO and CRRT machines. You will work with greater autonomy from standing physician orders and protocols. You’ll also support patients and families - helping them understand prognoses, cope with fear and grief, and engage in end-of-life conversations when applicable. You will always be learning – from evidence-based practices surrounding ICU protocols and procedures to medical technology – as critical care is always advancing. If you are a strong critical thinker, an adept learner, a deeply compassionate caregiver, and are able to remain calm under pressure, the ICU may be the right fit for you. • Patient Care Delivery: As a Resident II Registered Nurse on Progressive Care (PCU), you’ll deliver high-quality, patient-centered care through patient assessment, procedures, medication administration, and close monitoring of patients’ therapeutic responses. You will apply established nursing models such as “Assess, Perform, Teach and Manage” to guide your practice., • Documentation: You will promptly document patient conditions, care provided, and patient responses in their medical record. You will report any changes in status or treatment responses to the provider and intervene as needed., • Interdisciplinary Team Collaboration: You will serve as a vital member of a diverse multidisciplinary team—including medical providers, allied health professionals, and nursing support—working collaboratively to deliver holistic, patient-centered care., • Patient Education: You will educate patients on their medical condition, treatment plans, medications, possible side effects, follow-up measures, and more., • Clinical Excellence: You will engage in evidence-based best practices and continuous process improvement initiatives that enhance the patient experience and patient outcomes, including SAFETY rounding, communication fundamentals/AIDET, Teach-Back, Narrating Care, etc. >/p> What qualifications you will need: • Basic Cardiac Life Support must be obtained within 30 days of employment start date, • (RN) Registered Nurse, • Associate Degree, or Bachelors Degree No Travel Required No experience Required Years of Experience Benefits Wesley Woodlawn Hospital & ER, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services, • Wellbeing support, including free counseling and referral services, • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence, • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling, • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing, • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Note: Eligibility for benefits may vary by location. For more than 100 years, Wesley Healthcare has provided exceptional care to thousands of families in Wichita and throughout Kansas and Northern Oklahoma. ___ is a member of the Wesley Healthcare network within Greater Wichita and is an affiliate of HCA Healthcare. From door side parking to a convenient one-story campus where state-of-the-art treatments and technologies are always only a few steps away, Wesley Woodlawn Hospital & ER delivers more than you might expect from a community hospital in Wichita, Kansas. You'll find a place that offers world-class emergency care, a wide range of specialized medical services and all the resources of ___. Our 99+ bed hospital specializes in Emergency Care, Heart & Vascular Care, Oncology, Women's Care, Spine Care, Robotic Surgery, Primary Care, and Orthopedic Care. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. Â "Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Resident II Registered Nurse opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Do you want to join an organization that invests in you as a(an) Resident II Registered Nurse? At Wesley Woodlawn Hospital & ER, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Job Summary and Qualifications “I was taking care of a patient in critical condition who was on ECMO and hadn’t been eating in over two months. Finally, we were able to downsize his trach and I helped him make a surprise FaceTime call to his wife, who he hadn't been able to speak to in 84 days. It was such a sweet and special moment.” Sarah, ICU RN at HCA Healthcare As a Resident II Critical Care Registered Nurse, you'll deliver precise, detail-focused care to patients facing serious and potentially life-threatening illnesses and injuries. You’ll develop expertise in managing potent IV drips, analyzing complex labs, and operating advanced life-sustaining equipment such as ventilators, ECMO and CRRT machines. You will work with greater autonomy from standing physician orders and protocols. You’ll also support patients and families - helping them understand prognoses, cope with fear and grief, and engage in end-of-life conversations when applicable. You will always be learning – from evidence-based practices surrounding ICU protocols and procedures to medical technology – as critical care is always advancing. If you are a strong critical thinker, an adept learner, a deeply compassionate caregiver, and are able to remain calm under pressure, the ICU may be the right fit for you. • Patient Care Delivery: As a Resident II Registered Nurse on Progressive Care (PCU), you’ll deliver high-quality, patient-centered care through patient assessment, procedures, medication administration, and close monitoring of patients’ therapeutic responses. You will apply established nursing models such as “Assess, Perform, Teach and Manage” to guide your practice., • Documentation: You will promptly document patient conditions, care provided, and patient responses in their medical record. You will report any changes in status or treatment responses to the provider and intervene as needed., • Interdisciplinary Team Collaboration: You will serve as a vital member of a diverse multidisciplinary team—including medical providers, allied health professionals, and nursing support—working collaboratively to deliver holistic, patient-centered care., • Patient Education: You will educate patients on their medical condition, treatment plans, medications, possible side effects, follow-up measures, and more., • Clinical Excellence: You will engage in evidence-based best practices and continuous process improvement initiatives that enhance the patient experience and patient outcomes, including SAFETY rounding, communication fundamentals/AIDET, Teach-Back, Narrating Care, etc. >/p> What qualifications you will need: • Basic Cardiac Life Support must be obtained within 30 days of employment start date, • (RN) Registered Nurse, • Associate Degree, or Bachelors Degree No Travel Required No experience Required Years of Experience Benefits Wesley Woodlawn Hospital & ER, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services, • Wellbeing support, including free counseling and referral services, • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence, • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling, • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing, • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Note: Eligibility for benefits may vary by location. For more than 100 years, Wesley Healthcare has provided exceptional care to thousands of families in Wichita and throughout Kansas and Northern Oklahoma. ___ is a member of the Wesley Healthcare network within Greater Wichita and is an affiliate of HCA Healthcare. From door side parking to a convenient one-story campus where state-of-the-art treatments and technologies are always only a few steps away, Wesley Woodlawn Hospital & ER delivers more than you might expect from a community hospital in Wichita, Kansas. You'll find a place that offers world-class emergency care, a wide range of specialized medical services and all the resources of ___. Our 99+ bed hospital specializes in Emergency Care, Heart & Vascular Care, Oncology, Women's Care, Spine Care, Robotic Surgery, Primary Care, and Orthopedic Care. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. Â "Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Resident II Registered Nurse opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Do you want to join an organization that invests in you as a(an) Resident II Registered Nurse? At Wesley Woodlawn Hospital & ER, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Job Summary and Qualifications “I was taking care of a patient in critical condition who was on ECMO and hadn’t been eating in over two months. Finally, we were able to downsize his trach and I helped him make a surprise FaceTime call to his wife, who he hadn't been able to speak to in 84 days. It was such a sweet and special moment.” Sarah, ICU RN at HCA Healthcare As a Resident II Critical Care Registered Nurse, you'll deliver precise, detail-focused care to patients facing serious and potentially life-threatening illnesses and injuries. You’ll develop expertise in managing potent IV drips, analyzing complex labs, and operating advanced life-sustaining equipment such as ventilators, ECMO and CRRT machines. You will work with greater autonomy from standing physician orders and protocols. You’ll also support patients and families - helping them understand prognoses, cope with fear and grief, and engage in end-of-life conversations when applicable. You will always be learning – from evidence-based practices surrounding ICU protocols and procedures to medical technology – as critical care is always advancing. If you are a strong critical thinker, an adept learner, a deeply compassionate caregiver, and are able to remain calm under pressure, the ICU may be the right fit for you. • Patient Care Delivery: As a Resident II Registered Nurse on Progressive Care (PCU), you’ll deliver high-quality, patient-centered care through patient assessment, procedures, medication administration, and close monitoring of patients’ therapeutic responses. You will apply established nursing models such as “Assess, Perform, Teach and Manage” to guide your practice., • Documentation: You will promptly document patient conditions, care provided, and patient responses in their medical record. You will report any changes in status or treatment responses to the provider and intervene as needed., • Interdisciplinary Team Collaboration: You will serve as a vital member of a diverse multidisciplinary team—including medical providers, allied health professionals, and nursing support—working collaboratively to deliver holistic, patient-centered care., • Patient Education: You will educate patients on their medical condition, treatment plans, medications, possible side effects, follow-up measures, and more., • Clinical Excellence: You will engage in evidence-based best practices and continuous process improvement initiatives that enhance the patient experience and patient outcomes, including SAFETY rounding, communication fundamentals/AIDET, Teach-Back, Narrating Care, etc. >/p> What qualifications you will need: • Basic Cardiac Life Support must be obtained within 30 days of employment start date, • (RN) Registered Nurse, • Associate Degree, or Bachelors Degree No Travel Required No experience Required Years of Experience Benefits Wesley Woodlawn Hospital & ER, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services, • Wellbeing support, including free counseling and referral services, • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence, • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling, • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing, • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Note: Eligibility for benefits may vary by location. For more than 100 years, Wesley Healthcare has provided exceptional care to thousands of families in Wichita and throughout Kansas and Northern Oklahoma. ___ is a member of the Wesley Healthcare network within Greater Wichita and is an affiliate of HCA Healthcare. From door side parking to a convenient one-story campus where state-of-the-art treatments and technologies are always only a few steps away, Wesley Woodlawn Hospital & ER delivers more than you might expect from a community hospital in Wichita, Kansas. You'll find a place that offers world-class emergency care, a wide range of specialized medical services and all the resources of ___. Our 99+ bed hospital specializes in Emergency Care, Heart & Vascular Care, Oncology, Women's Care, Spine Care, Robotic Surgery, Primary Care, and Orthopedic Care. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. Â "Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Resident II Registered Nurse opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Do you want to join an organization that invests in you as a(an) Resident II Registered Nurse? At Wesley Woodlawn Hospital & ER, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Job Summary and Qualifications “I was taking care of a patient in critical condition who was on ECMO and hadn’t been eating in over two months. Finally, we were able to downsize his trach and I helped him make a surprise FaceTime call to his wife, who he hadn't been able to speak to in 84 days. It was such a sweet and special moment.” Sarah, ICU RN at HCA Healthcare As a Resident II Critical Care Registered Nurse, you'll deliver precise, detail-focused care to patients facing serious and potentially life-threatening illnesses and injuries. You’ll develop expertise in managing potent IV drips, analyzing complex labs, and operating advanced life-sustaining equipment such as ventilators, ECMO and CRRT machines. You will work with greater autonomy from standing physician orders and protocols. You’ll also support patients and families - helping them understand prognoses, cope with fear and grief, and engage in end-of-life conversations when applicable. You will always be learning – from evidence-based practices surrounding ICU protocols and procedures to medical technology – as critical care is always advancing. If you are a strong critical thinker, an adept learner, a deeply compassionate caregiver, and are able to remain calm under pressure, the ICU may be the right fit for you. • Patient Care Delivery: As a Resident II Registered Nurse on Progressive Care (PCU), you’ll deliver high-quality, patient-centered care through patient assessment, procedures, medication administration, and close monitoring of patients’ therapeutic responses. You will apply established nursing models such as “Assess, Perform, Teach and Manage” to guide your practice., • Documentation: You will promptly document patient conditions, care provided, and patient responses in their medical record. You will report any changes in status or treatment responses to the provider and intervene as needed., • Interdisciplinary Team Collaboration: You will serve as a vital member of a diverse multidisciplinary team—including medical providers, allied health professionals, and nursing support—working collaboratively to deliver holistic, patient-centered care., • Patient Education: You will educate patients on their medical condition, treatment plans, medications, possible side effects, follow-up measures, and more., • Clinical Excellence: You will engage in evidence-based best practices and continuous process improvement initiatives that enhance the patient experience and patient outcomes, including SAFETY rounding, communication fundamentals/AIDET, Teach-Back, Narrating Care, etc. >/p> What qualifications you will need: • Basic Cardiac Life Support must be obtained within 30 days of employment start date, • (RN) Registered Nurse, • Associate Degree, or Bachelors Degree No Travel Required No experience Required Years of Experience Benefits Wesley Woodlawn Hospital & ER, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services, • Wellbeing support, including free counseling and referral services, • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence, • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling, • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing, • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Note: Eligibility for benefits may vary by location. For more than 100 years, Wesley Healthcare has provided exceptional care to thousands of families in Wichita and throughout Kansas and Northern Oklahoma. ___ is a member of the Wesley Healthcare network within Greater Wichita and is an affiliate of HCA Healthcare. From door side parking to a convenient one-story campus where state-of-the-art treatments and technologies are always only a few steps away, Wesley Woodlawn Hospital & ER delivers more than you might expect from a community hospital in Wichita, Kansas. You'll find a place that offers world-class emergency care, a wide range of specialized medical services and all the resources of ___. Our 99+ bed hospital specializes in Emergency Care, Heart & Vascular Care, Oncology, Women's Care, Spine Care, Robotic Surgery, Primary Care, and Orthopedic Care. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. Â "Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Resident II Registered Nurse opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Do you want to join an organization that invests in you as a(an) Resident II Registered Nurse? At Wesley Woodlawn Hospital & ER, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Job Summary and Qualifications “I was taking care of a patient in critical condition who was on ECMO and hadn’t been eating in over two months. Finally, we were able to downsize his trach and I helped him make a surprise FaceTime call to his wife, who he hadn't been able to speak to in 84 days. It was such a sweet and special moment.” Sarah, ICU RN at HCA Healthcare As a Resident II Critical Care Registered Nurse, you'll deliver precise, detail-focused care to patients facing serious and potentially life-threatening illnesses and injuries. You’ll develop expertise in managing potent IV drips, analyzing complex labs, and operating advanced life-sustaining equipment such as ventilators, ECMO and CRRT machines. You will work with greater autonomy from standing physician orders and protocols. You’ll also support patients and families - helping them understand prognoses, cope with fear and grief, and engage in end-of-life conversations when applicable. You will always be learning – from evidence-based practices surrounding ICU protocols and procedures to medical technology – as critical care is always advancing. If you are a strong critical thinker, an adept learner, a deeply compassionate caregiver, and are able to remain calm under pressure, the ICU may be the right fit for you. • Patient Care Delivery: As a Resident II Registered Nurse on Progressive Care (PCU), you’ll deliver high-quality, patient-centered care through patient assessment, procedures, medication administration, and close monitoring of patients’ therapeutic responses. You will apply established nursing models such as “Assess, Perform, Teach and Manage” to guide your practice., • Documentation: You will promptly document patient conditions, care provided, and patient responses in their medical record. You will report any changes in status or treatment responses to the provider and intervene as needed., • Interdisciplinary Team Collaboration: You will serve as a vital member of a diverse multidisciplinary team—including medical providers, allied health professionals, and nursing support—working collaboratively to deliver holistic, patient-centered care., • Patient Education: You will educate patients on their medical condition, treatment plans, medications, possible side effects, follow-up measures, and more., • Clinical Excellence: You will engage in evidence-based best practices and continuous process improvement initiatives that enhance the patient experience and patient outcomes, including SAFETY rounding, communication fundamentals/AIDET, Teach-Back, Narrating Care, etc. >/p> What qualifications you will need: • Basic Cardiac Life Support must be obtained within 30 days of employment start date, • (RN) Registered Nurse, • Associate Degree, or Bachelors Degree No Travel Required No experience Required Years of Experience Benefits Wesley Woodlawn Hospital & ER, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services, • Wellbeing support, including free counseling and referral services, • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence, • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling, • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing, • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Note: Eligibility for benefits may vary by location. For more than 100 years, Wesley Healthcare has provided exceptional care to thousands of families in Wichita and throughout Kansas and Northern Oklahoma. ___ is a member of the Wesley Healthcare network within Greater Wichita and is an affiliate of HCA Healthcare. From door side parking to a convenient one-story campus where state-of-the-art treatments and technologies are always only a few steps away, Wesley Woodlawn Hospital & ER delivers more than you might expect from a community hospital in Wichita, Kansas. You'll find a place that offers world-class emergency care, a wide range of specialized medical services and all the resources of ___. Our 99+ bed hospital specializes in Emergency Care, Heart & Vascular Care, Oncology, Women's Care, Spine Care, Robotic Surgery, Primary Care, and Orthopedic Care. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. Â "Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Resident II Registered Nurse opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description Working at Envision means having a job that’s more than just a way to make money. It's a job that makes a difference. We offer team members: • Careers with purpose, • Teamwork environment, • Amazing 401K Retirement Plan, • Envision Paid Life Insurance, • Medical, Dental, Vision, FSA Plans, • 10 Paid Holidays, • PTO & Vacation Responsible for the maintenance, repair and rebuilding of production and packaging equipment for plastic film converting manufacturer; diagnoses problems, performs repairs, and maintains machinery and mechanical equipment. KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE • Independently troubleshoot and repair complex manufacturing equipment that integrates electrical, mechanical, pneumatic, and hydraulic systems., • Use advanced analytical troubleshooting skills to make in depth repairs and corrections based on observation of equipment in operation and product defects., • Dismantle defective machinery and equipment to gain access to problem area or to install new or repaired parts and perform major overhauls., • Inspect and measure parts to detect wear, misalignment, or other problems then repair or replace defective parts., • Test machines following repairs to ensure good product quality prior to returning machine to service., • Facilitate fabrication of suitable replacement or upgraded machinery parts., • Read and interpret electrical, mechanical, and pneumatic schematics., • Perform in-depth electrical and mechanical predictive maintenance inspections, procedures and tasks following preventative maintenance program guidelines., • Perform in-depth electrical troubleshooting and repairs on equipment electrical systems., • Exhibit the ability to distinguish and repair drive systems and electronics problems, reprogram drives and PLC's and repair or replace as applicable., • Process work requests and other data using computerized maintenance management system., • Use equipment manuals to determine parts to be ordered for specific machinery., • Use independent judgment in determining technical objectives of assignment., • Assist in training lower level or new maintenance technicians., • Communicate with other personnel concerning operation, safety and overall performance of equipment and process. JOB REQUIREMENTS INCLUDE Education: High school diploma or equivalent required; Associate’s degree in industrial maintenance or technical school certificate preferred; previous first aid and safety coursework desired. Experience: Minimum of 4 years machine maintenance experience in a manufacturing environment required. Knowledge/Skills: • Advanced knowledge of common industrial equipment, pneumatics, hydraulics, and mechanical systems., • Advanced mechanical aptitude and advanced knowledge of electrical systems, drives, and PLCs., • Ability to use diagnostics tools and precision measuring instruments such as calipers, micrometers, and multi-meters., • Proficient in computer skills and knowledge of Microsoft Office programs., • Previous training on Lock Out / Tag Out procedures and protocols., • Flexibility to work different shifts and/or overtime as necessary., • Excellent communication skills, both verbal and written., • Ability to work in a team-oriented work environment and with cross-functional teams., • Must be self-motivated, safety and quality conscious, and possess ability to work efficiently with minimal direction. Licenses/Certifications: Must maintain a current forklift certification. SUPERVISORY RESPONSIBILITIES Total Number of Employees Directly Supervising: _ Number of Subordinate Supervisors Reporting to Position: _ VISION REQUIREMENTS INCLUDE Can be performed with or without assistive technology: Required to perform activities such as: preparing/analyzing data/figures; viewing a computer screen; reading; inspecting small objects for defects; using measuring devices; and/or assembling parts with close eye contact. ___ Required to perform activities such as: operating machinery and/or power tools at or within arm’s reach; performing non-repetitive tasks such as carpentry work or repairing machinery. ___ Required to review/inspect own assigned work, the work of others, or facilities or structures. Requires normal (or corrected to normal) vision/acuity: Required to operate motor vehicles and/or heavy equipment such as forklifts. “To improve the quality of life and provide inspiration and opportunity for people who are blind or visually impaired through employment, outreach, rehabilitation, education and research." Envisions Core Values are the authentic, unwavering principals that define and support our culture. • Integrity, • Curiosity, • Passion, • Initiative, • Teamwork, • Excellence COMMENTS Envision, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. Envision, Inc. employs and advances in employment individuals with disabilities and protected veterans, and does not discriminate on the basis of disability or veteran status in its hiring or employment practices. Reasonable accommodations are available to enable individuals with disabilities to perform the essential functions of a position. Company DescriptionEnvision is a non-profit organization that focuses on helping people who are blind or visually impaired find meaningful jobs and careers. We have a unique opportunity to offer people who are blind or visually impaired, as well as people who are typically sighted, jobs that empower a sense of independence, explore their potential and affirm their abilities.Envision is a non-profit organization that focuses on helping people who are blind or visually impaired find meaningful jobs and careers. We have a unique opportunity to offer people who are blind or visually impaired, as well as people who are typically sighted, jobs that empower a sense of independence, explore their potential and affirm their abilities.

Regional Van Truckload truck driver Average pay: $1,060-$1,300 weekly Home time: Every other week Experience: All CDL holders Overview • Predictable power lanes with a high volume of freight., • Consistent freight allows for maximum drive time and less down time., • Dispatched in advance, allowing for improved planning., • 95% no-touch, mostly drop-and-hook freight., • Drive within the Eastern 37 states.Pay and bonus potential, • Mileage pay, plus hourly pay while on duty, not driving., • Weekly performance pay., • $7,500 sign-on bonus paid over 12 monthly payments in your first year for experienced drivers., • $5,000 sign-on bonus paid over 12 monthly payments in your first year for inexperienced drivers., • Mileage incentive: Potential to receive a $0.02/mile increase based on weekly miles run and goal., • Paid orientation., • Paid time off after 6 months, plus 6 days of holiday pay per year., • Annual bonus: Earn up to 2% of annual gross pay each year.Qualifications, • Valid Class A Commercial Driver’s License (CDL)., • Valid Commercial Learner’s Permit (if interested in company-paid CDL training)., • HazMat endorsement preferred., • Medical, dental and vision insurance., • 401(k) savings plan with company match., • Unlimited referral bonuses., • Company-paid CDL training options: tuition reimbursement ($200/month) or CDL Apprenticeship Training (paid five-to-six week training at a Schneider facility)., • Credit for Military Experience and Military Apprenticeship programs, plus more military benefits., • Leading equipment and technology specs designed for driver comfort., • See full list of driver benefit package. More reasons to choose Schneider Regional driving, • Variability – Haul freight on different routes and in different areas of the country., • Dependable paychecks – Your weekly paycheck will reflect the consistent miles you drive. Schneider uses E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit . Job Company Driver Schedule FULLTIME Sign On Bonus 6000 PI284109780

Dedicated Team truck driver Average pay: $1,520-$1,850 weekly Home time: Weekly Experience: All CDL holders Overview • Dry van trailer hauling home improvement supplies., • 100% no-touch and 90% drop-and-hook., • 10 loads per week., • Drive within CO, IA, KS, MO, ND, NE, SD and WY., • Take your dog or cat on the road with our Team Pet Policy.Pay and bonus potential, • Mileage pay, plus hourly pay while on duty, not driving., • Weekly performance pay., • $10,000 sign-on bonus paid over 12 monthly payments in your first year for experienced drivers., • $5,000 sign-on bonus paid over 12 monthly payments in your first year for inexperienced drivers., • Paid orientation., • Paid time off after 6 months, plus 6 days of holiday pay per year., • Annual bonus: Earn 2% of annual gross pay each year.Qualifications, • Must be a formed team., • Valid Class A Commercial Driver's License (CDL)., • Valid Commercial Learner's Permit (if interested in company-paid CDL training)., • HazMat endorsement required within 60 days of hire — Schneider’s self-paced online certification training will help you secure it.Need CDL training? Explore our company-paid CDL training programs or call us at 800-447-7433, and we can talk you through it. Additional benefits, • Medical, dental and vision insurance., • 401(k) savings plan with company match., • Unlimited referral bonuses., • Company-paid CDL training options: CDL Apprenticeship Training (paid five-to-six week training at a Schneider facility)., • Credit for Military Experience and Military Apprenticeship programs, plus more military benefits., • Leading equipment and technology specs designed for driver comfort., • See full list of driver benefit package. More reasons to choose Schneider Team Dedicated driving, • All-encompassing pay packages – Your pay includes all facets of the exact job you do, plus eligible annual pay increases and performance pay. Schneider uses E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit . Job Company Driver Schedule FULLTIME Sign On Bonus 10000 PI284110979

Job Description Supplier Performance Agent Purpose The Supplier Performance Agent (SPA) is the critical tactical bridge between Cox Machine’s internal production flow and the supplier’s shop floor. The SPA does not monitor from a distance; they operate "shoulder to shoulder" with vendors to proactively eliminate bottlenecks after they manifest as line stops. Acting as a "performance catalyst," the SPA is responsible for ensuring that every Purchase Order (PO) translates into physical, flight-ready parts, hardware or material through direct site intervention. The Supplier Performance Agent supports Leadership and is responsible for all aspects of the Supplier Performance. This is accomplished through collaboration in a team environment with suppliers to clear roadblocks, coordinate recovery plans, and ensure alignment to drive execution. Education and Experience Position Responsibilities The SPA operates under a "tactical recovery" mandate, shifting the organization from reactive failure reporting to the proactive investigation of "why" supply chains fail. Key Responsibilities • Mitigating Operational Risk: Execute Supplier Readiness and load-versus-capacity evaluations per to identify bottlenecks after they impact the Master Production Schedule (MPS)., • Leading Site Validations: Conduct on-site deep dives to expedite critical parts at critical suppliers to clear all roadblocks and ensure zero disruption., • Work with the supplier to establish a back to PO plan through lines of balance and daily follow up, • Developing Recovery Plans: Evaluate shortages and implement Transfer of Work (ToW) or constraint-based scheduling. This includes leading projects to move tooling to more capable vendors, • Lead the supplier approval process by assessing manufacturing/technology capabilities and Health, Safety and Environmental risks, • Facilitate the escalation of unresolved supplier quality issues within assigned projects and suppliers, • Support new product launches to ensure that supplier quality meets the required standards, • Provide concise, complete and accurate documentation of inspection results relative to area of responsibility., • Provide training, learning and development where appropriate with suppliers, • Partner with other departments to ensure the adherence to the Quality Management System and other compliance requirements, • Collaborates with operations, leaders, purchasing, customer service and others to efficiently meet customer demand., • Support the Quality Manager to monitor and report on supplier product quality and performance, • Leads the outside process receiving inspection team to close the loop on supplier issues, • Excellent verbal and written communication skills to interact and deal with internal customers, • Inspects and evaluates products for quality and defects during source inspection, • Provide visibility to supervision of potential quality issues, as well as input on internal perceptions associated with Quality and Delivery performance., • Performs other related duties, as required Tasks/Skills While data is the catalyst, the "Human Factor" is the primary driver of supply chain agility. The SPA must function as a partner and liaison. • Integrity & Ethics: Upholding a human-centric approach to quality by auditing supplier competency to ensure every shop-floor employee understands the gravity of their work regarding product safety., • Stress Tolerance: Maintaining composure and decisive action during production-impacting shortages, where failure to deliver results in delays., • Collaborative Persuasion: Aligning internal stakeholders (Engineering, Quality, Production) with external supplier capacity to facilitate performance, • Has the capability to troubleshoot complex and questionable inspections by asking the right questions to get to the root cause of the problem, • Ability to work in a dynamic environment with multiple priorities and shifting time requirements., • Makes decisions based on customer/regulatory requirements, • Ability to effectively communicate in small and large group environments, • Confer with organizational team members at all levels to discuss issues, coordinate activities or resolve problems., • Act as liaison between organization and outside organizations., • Work closely with divisional leadership to accomplish supplier improvement activities, • Perform source inspection onsite at the supplier as required, • Complete supplier validation audits, with supplier support and supplier advanced product quality planning (APQP) The SPA role is a high-visibility, high-mobility position that bridges the gap between the professional office environment and the supplier’s shop floor. Operational Reality • Travel: High-frequency travel requirements ranging from 10% to 20% depending on assignment and the criticality of the supplier location.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly organized, well-established, and detail-oriented Virtual Executive Assistant to join our remote team. As a Virtual Executive Assistant, you will perform a variety of high-level administrative tasks and support our company’s senior-level managers. The Executive Assistant’s responsibilities include managing calendars, making travel arrangements, and preparing expense reports. The Ideal candidate should be well-organized, have great time management skills, and be able to act without guidance. Ultimately, you will contribute to the efficiency of our business by providing personalized and timely support to executive members. Hours: Monday, Friday, Tuesday 2pm - 10pm EST & Saturday, Sunday 10 - 7pm EST To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Managing a complicated and busy schedule, • Performing planning, logistics, and operations work, • Provide comprehensive administrative support, • Coordinate individual and group travel, • Handle confidential and sensitive information with appropriate judgment and discretion, • Providing administrative support in a variety of capacities, including data entry, assisting with the completion of assigned projects, event/meeting planning, filing, mail handling, and processing of letters/correspondence, • Organize meetings summits from start to finish, • Phone call screening, correspondence and document preparation, bill payment, record keeping, • Various errands as needed, • Create and maintain personal action items, to-do list, and follow up and follow through pro-actively maintaining and providing status updates, • Be comfortable with Chief of Staff level duties and/or Project Management, • Be comfortable with procurement and/or logistics-level duties Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated and dedicated. • Proven experience as an Executive Assistant or Personal Assistant (within a BPO preferred), • Excellent command of English, • Has excellent judgment in handling confidential information with discretion., • Knowledge of office management systems and procedures, • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular), • Excellent time management skills and the ability to prioritize work., • Attention to detail and problem-solving skills., • Excellent written and verbal communication skills, • Strong organizational skills with the ability to multi-task, • Have a wired, high-speed internet connection (Download speed of 20Mbps+)

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. The Operations Manager serves as the senior on‑site leader responsible for operational delivery, client partnership, and performance results. This role ensures alignment between organizational goals, workforce execution, and service excellence. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities • Oversee day‑to‑day management of the account and maintain communication with client operational contacts., • Drive performance outcomes to achieve SLAs, KPIs, and quality expectations., • Lead, mentor, and develop functional leaders to ensure consistent execution., • Manage client updates, reporting, and escalation handling., • Ensure alignment across Quality, Training, Workforce, and Talent Acquisition functions., • Identify opportunities to enhance processes, improve efficiency, and elevate customer experience., • Maintain compliance with company policies, security requirements, and regulatory standards. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in Business Administration, Operations Management, or related field (or equivalent experience)., • 3 years of contact center/BPO leadership experience with multi-functional oversight., • Proven success managing large teams through layered leadership structures., • Strong financial management capabilities including budgeting, forecasting, and cost control., • Demonstrated ability to build and maintain client relationships, including executive-level stakeholders., • Experience achieving KPI performance, delivering SLAs, and leading continuous improvement initiatives., • Advanced decision‑making and problem‑solving skills in fast-paced environments., • Strong knowledge of workforce planning, quality frameworks, and operational analytics., • Experience within fintech, financial services, or regulated industries., • Six Sigma, Lean, or similar process improvement certifications., • Experience launching new programs or scaling operations., • Familiarity with automation, AI‑enabled tools, or digital transformation initiatives.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level performance across the operation. This role is responsible for aligning workforce plans with business needs, improving operational efficiency, and ensuring teams are positioned to deliver consistent and reliable customer support. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Manages and provides ongoing support to Workforce Management Analysts, ensuring they have clear direction, accurate data, and the tools needed to execute forecasting, scheduling, and real‑time management effectively., • Ensures all workforce-related requirements, deliverables, and reporting deadlines are completed accurately and on time, maintaining alignment with operational needs and client expectations., • Oversees the full forecasting cycle, including long‑term, short‑term, and intraday projections, and uses data insights to guide resource planning, staffing models, and service level strategies., • Leads capacity planning efforts by evaluating historical trends, future volume projections, shrinkage assumptions, and staffing constraints to ensure the organization is fully prepared to meet demand., • Develops and maintains scheduling strategies that balance operational efficiency, employee experience, and service level objectives, ensuring coverage aligns seamlessly with forecasted workloads., • Aligns staffing models with operational goals by collaborating with Operations, HR, and Finance to ensure headcount plans, hiring pipelines, and scheduling decisions support both productivity and service excellence., • Drives continuous improvements in workforce planning processes by analyzing performance trends, identifying process gaps, introducing automation opportunities, and optimizing workflows for greater accuracy and efficiency., • Partners with leadership to provide insights and recommendations on staffing risks, service level threats, and operational bottlenecks, enabling proactive decision‑making across the business., • Ensures workforce tools, platforms, and reporting dashboards are used effectively and updated as needed to support accurate forecasting and real‑time visibility., • Supports business continuity and contingency planning by preparing staffing scenarios, adjusting plans in response to unexpected volume changes, and coordinating mitigation strategies with cross-functional teams. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • 3+ years of Workforce Management experience in a complex contact center environment, demonstrating the ability to support high-volume operations, multi-skill queues, and dynamic staffing needs., • Strong expertise in forecasting, capacity planning, and scheduling, with proven ability to build accurate models, interpret historical trends, and adjust staffing plans in response to changing volumes or business conditions., • Leadership experience managing WFM teams, including coaching analysts, delegating responsibilities, and ensuring high performance across forecasting, scheduling, and real-time management functions., • Advanced analytical and reporting capabilities, with the ability to work with large datasets, identify performance trends, create actionable insights, and present data in a clear, operationally relevant manner., • Ability to translate workforce data into operational strategy, partnering with cross-functional teams to influence decision-making, staffing plans, budget discussions, and service-level improvement initiatives., • Hands‑on experience with real-time operations and service‑level recovery plans, including managing intraday adjustments, responding to unexpected volume spikes, and coordinating mitigation efforts with operations leadership., • Strong communication, stakeholder management, and problem-solving skills, with the ability to influence without authority and collaborate across departments., • High proficiency in WFM tools, Excel/Google Sheets, and reporting platforms, enabling accurate forecasting, schedule creation, and performance monitoring., • Deep understanding of contact center KPIs, such as SL, AHT, shrinkage, occupancy, interval alignment, and schedule adherence, and how they contribute to overall operational success.Nice to Have, • Certifications or advanced proficiency in major workforce management platforms., • Experience supporting multi-site, multi-language, or global operations, with exposure to varied staffing models, regional labor considerations, or time‑zone–based complexities., • Background in financial modeling, budget forecasting, or scenario planning, supporting long-term operational strategies, hiring plans, and cost optimization initiatives., • Experience implementing new WFM systems, automation tools, or reporting dashboards, contributing to the modernization and scalability of workforce planning functions., • Familiarity with AI-assisted forecasting, machine learning models, or advanced analytics, helping drive innovation in WFM processes.

Job Description Job Overview We are actively seeking a highly skilled and motivated Inventory Technician for an immediate position supporting a healthcare services company that helps hospitals and health systems optimize their medical equipment and technology. In this position you will support the deployment of RTLS systems at existing hospital client sites as part of the RTLS Installation Team. This role involves tagging medical equipment with RTLS stickers, accurately matching tags to device IDs within the client’s mobile application, and ensuring precise data entry throughout the process. You will be responsible for understanding which devices are in scope for tagging while maintaining strong attention to detail. The technician will also communicate process improvements and proactively flag risks or issues to the project lead to support successful implementations. Responsibilities • Tagging medical equipment with RTLS sticker (QR codes), • Matching RTLS tags with device IDs in the client’s mobile app, • Ensuring accuracy and attention to detail during tagging and data entry, • Understanding which devices are in scope for tagging, • Strong communication skills, • High school diploma or GED, • Strong mechanical knowledge combined with electrical experience related to cabling, wiring, and system integration., • Reliable transportation (travel is not required for the role but must have access to transportation to get onsite everyday) Hours/Shift: Monday-Friday 7:30AM-4:30PM CST Join our team today if you are eager to apply your expertise in a fast-paced environment dedicated to safeguarding clients through innovative security solutions. This opportunity is great for anyone looking to get expereince working for a hospital/healthcare system. We value professionalism, precision, and a proactive approach to every project. Benefits: • 401(k), • Dental insurance, • Employee assistance program, • Employee discount, • Flexible schedule, • Health insurance, • Health savings account, • Vision insurance Work Location: In person

Job Description Utility Locator (Field Technician) Starting pay $18.00! More than a Job! Stake Center Locating is hiring entry level Locate Technicians to locate underground utilities, troubleshoot, and mark the ground (using paint and flags), promoting damage prevention in your community. We will train you on the job and equip you with the basic skills to be successful in our 100% paid training. What you’ll need to bring is a preference to work outdoors in all weather, a desire to work independently and an ability to problem solve with speed and accuracy. What We Offer: Since 1997, we have been on a mission to make Stake Center a great place to work. We have been working with our locators to make Stake Center the company of choice. What we offer: • Pay Rate: $18.00 per hour., • We provide late-model vehicles with a fuel card that allows you to avoid high gas prices on your daily commute. In fact, you take the vehicle home every night (for company use only)!, • PTO and paid Holidays – best in class, • We are providing vouchers that can be used on 300+ types of Red Wing safety shoes (a total of $200 after every twelve months of service)., • 401(k) with company match Key Responsibilities: We will train entry level Locating Technicians to: • Think Safety First!, • Use a laptop computer to receive, document and process tickets and email., • Read maps, interpret blueprints, and determine the best method & sequence for locating., • Use provided locate equipment & technology to accurately locate underground utilities., • Communicate effectively with peers, managers, and homeowners. Qualifications: • Eighteen years of age or older., • High school diploma or equivalent., • Valid driver license with an acceptable driving record., • Ability to walk up to 5 miles a day 2-3 times a week., • Ability to carry up to 5 lbs of electronic locating equipment for extended periods of time; lifting objects up to 25 lbs or lifting in excess of 75 lbs with tool aids., • Pass pre-employment background and drug screening. Schedule: • Will need to have the ability to work a flexible schedule (some evenings, weekends, and an occasional Holiday) as ticket/production load requires., • Employees will respond to emergency calls during scheduled on-call shift rotation. We understand what is at stake for our employees, our customers, and our customers’ customers. That is why we continually invest in our people, equipment, and technology. To us you are a professional - this is a career not just a job!

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Manager - Sourcing - MRO, Facilities, and Capex! This role will bring category sourcing expertise in MRO, Facilities, and Capex spend which will enable us to develop the best sourcing and category strategies to maximize value for our clients. This expertise will also help us in building credibility with prospective clients in addition to having effective stakeholder engagement with the existing clients. Responsibilities • Help Build Genpact brand in the market as the premier sourcing and category management service provider by representation at events, authoring papers, thought leadership in appropriate forums, • Develop and maintain category-specific knowledge assets and market intelligence that capture expertise / best practices, • Support any consulting projects, category assessments, sourcing projects, pre sales activities etc. as needed with MRO, Facilities, and Capex category expertise; must be very comfortable in engaging with client’s senior management., • Support revenue growth by leveraging category expertise to support new sales and drive significant client business value, • Work collaboratively with suppliers and customer stakeholders to identify continuous cost and performance improvement strategies, • Provide educational and learning opportunities to internal colleagues and external clients on industry trends, supplier landscape changes, and market intel within categories of expertise, • Help Build and mentor next layer of category experts in MRO, Facilities, and Capex., • Develop new and innovative tools that can enhance our category management process both internally and for our services offerings. Qualifications we seek in you! Minimum Qualifications • Bachelors Degree., • Procurement/consulting/or category-related industry or supplier experience, • Strategic sourcing, category management, and/or professional industry experience related to the MRO, Facilities, and Capex. Preferred Qualifications/ Skills • Preferred Masters Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation, • Make an impact – Drive change for global enterprises and solve business challenges that matter, • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities, • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day, • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. The approximate annual base compensation range for this position is $116,700 to $127,400. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity Los Angeles, California based candidates are not eligible for this role. Wichita, KS area candidates are eligible for this role only.” Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

We are on the lookout for a passionate and licensed Optometrist to join this dynamic team, whether you're a recent graduate eager to embark on your professional journey or a seasoned expert looking for a new challenge. This is not just a job; it's an opportunity to thrive in a supportive environment equipped with cutting-edge technology, including Optos, Eye Trust EMR, and a Visual Field Unit. Key responsibilities: • Conducting thorough eye examinations to assess vision and eye health., • Diagnosing and managing ocular diseases and conditions., • Prescribing eyeglasses, contact lenses, and vision therapy as needed., • Keeping accurate patient records and maintaining up-to-date knowledge of advancements in optometry., • Providing education to patients on eye health and prevention strategies. Here, you can focus on what you do best—caring for your patients—while the dedicated tech support staff takes care of the rest. If you're eager to make a positive impact in the lives of others while advancing your skills and expertise, we'd be delighted to connect with you! Compensation and Benefits: • Daily Rate: $625 per day, • Productivity incentives, • Potential Annual Earnings: Up to $200,000, • Medical, dental, and life insurance, • 401(k) with 3% match, • 2 weeks of PTO Schedule: • Five days per week with alternating Saturdays; 10 AM - 7 PM (last patient at 6:20 PM), • Approximately 15-20 patients per day, with tech support provided (1-2 techs depending on volume) If you are ready to take your career to the next level in a supportive and dynamic environment, we'd love to hear from you! Apply today through the job board or send your CV/Resume to Steve Gill at or call (813) 504-5135 for more information. Requirements: • Doctor of Optometry (OD) degree from an accredited optometry school, • Valid state optometry license or in the process of obtaining, • Candidates must be authorized to work in the United States without requiring employer sponsorship, now or in the future Eyetastic Services is dedicated to partnering with employers who provide equal opportunities in all healthcare fields. As a team of eye care professionals, we are committed to supporting you throughout the hiring process, including resume upgrades and negotiations. We prioritize your privacy and ensure that your information is not shared with other recruiting agencies, giving you peace of mind as you explore this exciting opportunity. You can rest assured that we will be with you every step of the way. Visit eyetasticservices.com for a list of nationwide eye care professional and paraprofessional opportunities.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Join our fast-growing team and take the next step in your HR career! We’re looking for an experienced Human Resource Generalist to support and implement key people initiatives, foster positive employee relations and retention, ensure compliance with state and federal regulations, and provide comprehensive HR support across the organization. The ideal candidate is a confident communicator, personable, creative, dependable, and driven. Previous experience in call center operations or client services is highly desirable. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Provide general HR support in collaboration with operations teams, • Maintain accurate and timely entries in HRIS systems, • Ensure consistent and fair application of HR policies and procedures, • Conduct audits and compliance checks, including payroll and reporting verifications, • Maintain employee records in accordance with legal requirements, • Communicate and implement updates to HR policies and procedures, • Align HR strategies with business goals and recommend improvements, • Promote employee engagement through a proactive, hands-on approach (including remote interactions), • Handle employee relations matters, including conflict resolution and problem-solving, • Adapt to a dynamic and evolving work environment influenced by economic and policy changes, • Drive innovation in HR practices and continuous process improvement, • Lead initiatives related to employee relations, retention, and recognition, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • 2+ years of experience as an HR Generalist, • Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience), • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills, • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Comfortable giving and receiving constructive feedback, • Experience in military or government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our team is looking for an experienced human resource specialist to support internal HR functions with a special focus on recruitment activities. In this role, you will work with the Talent Acquisition team and operations to coordinate recruiting and hiring functions while providing general HR support. Candidates for this role should be charismatic public speakers, friendly, creative, highly reliable, and possess a strong work ethic. Experience in call center operations or client services is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our locations. We offer bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • General HR support, in partnership with operations, • Ensure timely and accurate entries to the HRIS databases, • Coordinate recruitment activities, • Prepare and submit job reacquisition requests, • Communicate with staff and provide instructions and guidance regarding policies and practices such as payroll, compliance issues, and employment inquiries, • Understand business goals and recommend effective HR strategies, • Monitor employee engagement with a "hands-on" approach that may include remote interactions, • Adapt to the complex and rapidly changing work environment by responding to the macro-economic environment and fiscal policies, • Passion for innovative HR solutions and process improvement, • Drive effective employee relations, retention and reward programs, • Comfort with high volume workload, • Manage multiple priorities, • Excellent organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • 2+ years of experience as an HR Specialist or recruiting positions, • Some Undergraduate level education in Human Resources, • Exceptional interpersonal & communication skills, • Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint, • Understanding of training tools and techniques, • Possess effective conflict resolution skills, • Possess time management, planning, organizational and multi-tasking skills, • Excellent presentation skills (oral and written), • Ability to work in a professional but fast-paced environment, • Excellent planning, management, and coordination skills, and the ability to work with a variety of learning styles, • Address knowledge, expertise, and performance gaps with constructive feedback, • Comfortable with providing and accepting critical feedback., • Military, local, state or federal government experience is a plus, • Experience working in a contact center environment is a plus, • Graduation from an accredited two-year or four-year college or university is a plus, • SHRM-SCP or similar certification is a plus

Job Description Warehouse Worker Wichita, Kansas Pay: $16–$17/hour Shift: 6:00am–3:00pm Assignment Duration: 3 months (temporary) Join our team as a Warehouse Worker in Wichita, Kansas! We are seeking reliable and hardworking individuals to assist with daily operations. Responsibilities: • Remove labels from totes using a heat gun, • Load lines with totes ready to be cleaned, • Vacuum out excess oil from totes, • Steel-toed boots required, • Forklift experience is a plus, but not mandatory Since inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Kelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.\r\n\r\nSince inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.\r\n\r\nKelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. • Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.), • Take care of the product being tested and use it responsibly, • Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.), • Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses), • There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm, • Write reviews as requested in the In-Home Usage Test Daily Schedule for each project, • Ability to follow specific instructions, • Excellent attention to detail and curious spirit, • Be able to work 15-25 hours per week and commit to a certain routine, • Have access to a computer and a reliable internet connection, • Very competitive pay rate, • Weekly pay, • Work around your own schedule, • Learn about an exciting industry, • Telecommute (you can work from home, work or school), • Most of the time you can keep the product you tested

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Desktop Support Technician to join our team. As a member of the team, you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction and growth. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES AN IT DESKTOP SUPPORT DO? This position provides basic technical on-site and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the director of network engineering, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve. • Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization., • Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time, • Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time, • Asset management - responsible for tracking desktop hardware and software inventory in real-time, • On-site support - participate in end-user support and problem management for all areas of the IT infrastructure., • Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades, • Other duties as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Desktop Support or IT Help Desk experience, • Proficiency researching and troubleshooting complex problems and errors, • Demonstrated ability with basic networking, and telephony, • Demonstrated ability to research, plan, document, and execute complex tasks/projects, • Excellent written and oral communication skills, • Excellent interpersonal and customer service skills, • Excellent work ethic and dedication, • Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience, • CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified, • Professional (MCITP) are a plus but not required

Job Description As a Child Start Data Entry Specialist, your main responsibilities include maintaining, monitoring, and modifying the database and connected software for early childhood education (ECE) program. You will also be responsible for providing training and technical assistance. Collaboration with Program Area Managers is essential to ensure accurate data collection and reporting in accordance with all regulations. • Maintain and modify the ECE database on an ongoing basis., • Translate user needs into technical solutions within the database., • Troubleshoot database system issues with the appropriate technical support staff., • Provides input with regards to software and hardware needs and purchases., • Collaborates with Training and Development Manager with regards to developing, planning, scheduling, and ensuring attendance of staff data entry training., • Ensure all staff understand the purpose, the performance standard/regulation, the reasoning, the use, and the importance of the data being entered., • Demonstrates positive approaches to operational challenges, incorporating data, best practices, and staff input toward solutions; fosters purposeful relationships with external stakeholders and internal content teams to ensure program sustainability., • Actively promotes and encourages the organization’s data capacity and transparency; able to articulate to staff the “why” behind collecting data and explain how that data is used., • Be responsive to all user questions, issues and requests. Provides technical support that ensures efficient operation and maintenance of ECE software., • Assesses and shares information with program managers regarding efficiency and productivity of staff., • Bachelor’s degree in Information Technology, Business Administration, or Computer Science or Early Care and Education related field required and/or experience, specialized training or certification., • Requires one to three years of related experience., • Requires a working knowledge of standard practices and procedures., • Previous experience using GoEngage software or other database experience is ideal., • Experience documenting computer/process manuals and workflows preferred. Child Start's Data Entry Specialist position is $21.89/hour, 40 hours/week and 52 weeks/year. Child Start offers competitive salary and benefits, including Medical/Dental/Vision plans, company-paid Short-Term and Long-Term Disability coverage, 403(b) retirement plan, 9 paid holidays each year, and much more! Must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. Must be able to commute daily to Wichita, KS. This is not a remote position.

Job DescriptionSalary: Base Salary Plus Commission Were Hiring: Project Manager (Go-Getter Wanted!) About Ready Roofer: Ready Roofer is a leading provider of roofing services, dedicated to delivering high-quality, reliable, and efficient roofing solutions. Our mission is to provide exceptional results for our customers while fostering a dynamic, growth-oriented environment for our team. As we are expanding, we are seeking a motivated Project Manager to join us in taking Ready Roofer to the next level. Position Overview: The Project Manager has a key role, working directly with homeowners and insurance companies to assess property damage, scope repairs, estimate costs, and oversee project completion to the homeowners satisfaction. This position combines leadership, problem-solving, and customer service to ensure every project meets Ready Roofers high standards. Key Responsibilities: • Travel to areas affected by storms within 150 miles will be required., • High school diploma or equivalent required; college degree preferred., • Flexibility to work evenings and weekends as needed to meet customer and project demands., • Significant travel is required from April through November., • Physical ability to carry, set up, and climb ladders and safely walk on roofs., • Ability to lift 80 pounds (e.g., bundles of shingles)., • Competitive salary, additional bonus structure and benefits package., • Company vehicle/Fuel card, • Opportunities to grow with a fast-expanding company in the roofing industry., • Collaborative and supportive team environment., • This is a remote position based in Wichita KS.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Team Lead who will provide daily leadership, direction, and support to our front-line Specialists. This individual will play a key role in monitoring performance, delivering consistent coaching, and fostering an engaged, high-performing team environment. The ideal candidate will ensure that Specialists are fully supported in meeting operational targets and equipped to consistently deliver an exceptional customer experience across every interaction. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Provides daily leadership and support to a team of approximately 12 agents, ensuring they have the guidance and resources needed to perform at a high level., • Maintains direct familiarity with the customer experience by personally handling customer inquiries for at least 5% of work time., • Reviews individual and team outcomes regularly, using KPI and quality insights to drive meaningful improvements in performance., • Delivers real‑time coaching, constructive feedback, and targeted development to help Specialists grow and consistently meet expectations., • Oversees attendance, schedule adherence, and productivity to maintain operational consistency and team effectiveness., • Identifies performance patterns, emerging risks, and potential barriers to success, escalating them to leadership or support teams when necessary., • Fosters a positive, accountable, and results‑oriented team culture where Specialists are engaged, motivated, and aligned with overall service goals. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • 2 years in a contact center environment with prior leadership or senior agent experience., • Demonstrated coaching and mentoring skills with measurable performance improvement., • Strong understanding of call center metrics (AHT, CSAT, QA, adherence, etc.)., • Ability to analyze performance metrics and implement action plans., • Effective conflict resolution and engagement capabilities., • Strong organizational skills with the ability to manage multiple priorities., • Leadership development or supervisory training certification., • Experience supporting escalations or client‑facing communications., • Exposure to performance management frameworks or engagement programs.

Job DescriptionSalary: At Zernco, employee and client satisfaction come before profit. We ensure the success of our employees, clients and subcontractors by building long-lasting relationships and remaining committed to strong moral and ethical principles, values and always doing the right thing. We are seeking a highly motivated and experienced Accounting Coordinator. This role is a true accounting role managing various AP and AR tasks making it an excellent opportunity to gain hands-on experience in various tasks while working with a dynamic team. The ideal candidate is a proactive problem solver with a passion for being highly detail oriented, and proactive. This is a full time in office position working Monday - Friday 8am - 5pm at our corporate office and is benefits eligible. If what you have read about our company interests you then I encourage you to apply and Let's talk Zernco! Accounts Payable (AP) Management: • Monitor and manage AP email, addressing vendor inquiries and follow-up on communications., • Process and code invoices and credit card receipts, ensuring accurate and timely entry, route for approval and post in the accounting system., • Import Facilities AP transactions to post in the accounting system., • Communicate special handling of entries to the appropriate parties for Z-Bucks, payroll deductions and reimbursements., • Save electronic copies of asset related invoices/receipts to the designated asset management folder., • Manage AP check run payment process, communicate with project managers for approvals, print checks and process electronic payment files for upload to financial institutions., • Maintain the held checks list, place holds on invoices in the accounting system and release the holds when indicated., • Post bank draft payment transactions in accounting system on the date the transaction is posted to the bank account., • Conduct initial reviews of all new vendor setups and maintain vendor records with various updates, including verification of banking details, updates to payment remittance address and certificate of insurance expiration dates., • Review vendor statements for past due invoices, request copies of missing invoices., • Follow up with vendors on outstanding checks over 60 days., • Complete vendor credit apps for review and signature, with communication to new vendors regarding requirements for setup. Credit Card Management: • Maintain company credit card accounts, reconcile monthly statements, and schedule monthly payments., • Manage new employee credit card set up and activation, add to Teams and accounting system, provide instruction and training on the receipt submission process., • Manage online credit card limit adjustments and issue virtual credit cards when necessary., • Reconcile credit card transactions weekly, research and communicate missing receipt issues., • Perform monthly audit of aging credit card transactions after reconciliations are completed. Accounts Receivable (AR) Management: • Monitor and manage AR email, forward client payment email remittance notifications to project managers, respond to client inquiries and follow-up on communications., • Assist project managers with AR billing document preparation, such as AIA pay applications, GC lien waivers and sworn statements to submit to clients, and post AR billings in the accounting system., • Import Facilities AR transactions to post in the accounting system., • Post bank deposits in the accounting system on the date the transactions post to the bank account and save electronic copies of the receipt deposit, as well as payment remittance notifications to the job file billing folders., • Monitor and track outstanding receivables that are past due, coordinate with project managers for timely client follow-up. Month End, Year End and Compliance: • Coordinate AP/AR month end close procedures and assist with reconciliations., • Assist with WIP preparation and review of active jobs, reference monthly status reports (MSRs) for information regarding fluctuations in profitability., • Manage sales & use tax compliance and monthly filings., • 1099 Year End Audit, prepare 1099s to print and file electronically with the IRS., • Collaborate with the accounting team to streamline and improve processes, update standard operating procedures (SOPs) as workflows change and evolve., • Prepare and provide various financial reports as requested, assist with special projects, and provide backup to the accounting team when necessary. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is anin-office, non-remote administrativepositionand technology will be provided accordingly. The requirements listed below are representative of the knowledge, skill, competency, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge and Experience • High school diploma or general education degree (GED)required;anassociate or bachelorsdegreein accounting, finance, or related field ispreferred. 1-3 yearsrelevantexperience,familiarity withGenerally Acceptable Accounting Principles (GAAP),oran equivalentcombination of education and experienceisrequired., • Knowledge of administrative procedures and processes, such asfile andrecordmanagement., • Effective verbal communication skills for interacting with management, employees, customers, subcontractors, and vendors individually or in small groups., • Ability torecognizeissuesthat require escalation toleadership., • Works well with others in a positive, professional manner,maintainingstrong working relationships with coworkers, supervisors, subcontractors, vendors, and clients., • Maintainsconfidentialityofcompany, client, subcontractor,and vendor information., • Strong ability to prioritize and plan work, manage time effectively, and adapt quickly to changing priorities.Managesmultiple tasks and organizes resources to meet deadlines., • Takeinitiative-takingsteps, including asking for or offering help as needed. Performs tasks independently within the direction provided by supervisors., • Maintains high accuracy and quality standards., • Proficient in Accounting/Construction Management software,Microsoft Office Suite,

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking dedicated and compassionate Contact Center Support Agent to join our team. In this role, you will play a vital part in assisting individuals impacted by severe flooding. This position is an excellent opportunity for those who are passionate about providing exceptional customer support and helping communities recover during challenging times. This position involves working on a U.S. Federal Contract, and strict compliance with federal guidelines and protocols is mandatory. Candidates must demonstrate the ability to perform duties with precision and maintain confidentiality at all times. Candidates must pass a Level 2 fingerprint background check. Work Schedule: * Hours of Operation: 7:00 AM to 7:00 PM CST * Available Shifts: * 7:00 AM to 4:00 PM CST * 10:00 AM to 7:00 PM CST * Flexibility to work assigned shifts is required. Training: * A comprehensive 6-week training program is provided. * Attendance for the full duration of the training is mandatory; no time off is allowed during this period. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Assist callers impacted by severe flooding, providing empathetic and effective support., • Respond to customer inquiries and provide accurate and helpful information., • Resolve customer issues in a timely and professional manner., • Document all interactions thoroughly and accurately., • Maintain confidentiality and handle sensitive information appropriately., • Escalate complex issues to the appropriate department or supervisor as needed., • Provide follow-up communication to ensure customer satisfaction., • Stay informed about company policies, procedures, and service updates., • Participate in team meetings and training sessions to enhance service quality., • Offer feedback and suggestions to improve customer service processes. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * High school diploma or equivalent; college education is a plus. * Strong communication and problem-solving skills. * Previous customer service experience preferred. * Ability to handle high-stress situations calmly and effectively. * Must pass a Level 2 fingerprint background check.

Job Description Overview ENTRY-LEVEL COLLECTIONS AGENT (FULL-TIME) Join our team and grow with us! We need account receivable specialists to respectfully recover past due consumer accounts. As a recovery professional you will complete our two-week professional recovery agent training, then work to resolve open accounts with customers. You will be responsible for using negotiation methodologies, maintaining trustful customer relationships, and ensuring timely payments toward recovery goals. If you believe you have a persuasive personality and enjoy helping people toward their financial goals, this is the career for you. We provide a professional environment, great pay structure, and plenty of new accounts! You provide the work ethic and professional attitude. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience. Prior contact center experience, experience in customer service, tech support, sales, or back-office support is required. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Do you strive for excellence and enjoy helping others? This position is responsible for reaching out to open accounts using the latest contact center technology and ethical recovery strategy. Improve relations with open accounts and promote brand awareness as you become a highly trained expert on products, technology, and business process. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Utilize various contact technology and recovery strategies to locate right parties., • Understand the customers situation and identify best means of payment plan., • Negotiate payment terms with empathy, tact, and professionalism., • Make outbound and receive inbound calls., • Follow all required scripts, policies, and procedures., • Respond effectively to common challenges to collection calls while discussing means of resolving open accounts., • Meet monthly goals and perform other assigned duties., • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes., • Adhere to all attendance and work schedule requirements. Qualifications WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused and self manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Job Description Overview CUSTOMER SERVICE REPRESENTATIVE (FULL-TIME & PART-TIME) We are looking for full-time and part-time customer service representatives to support inbound projects for a wide variety of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers, fact-find to identify needs while recognizing opportunities to upsell new products and services. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. Schedules vary by site and project; however, we can usually find something that works for everyone. This is an on-site, entry-level position. Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview BILINGUAL SPANISH SPEAKING CALL CENTER JOB OPENINGS We are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Escalate customer issues to the appropriate staff and managerial for resolution as needed., • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer service representatives to support inbound projects for a wide variety of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers, fact-find to identify needs while recognizing opportunities to upsell new products and services. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. Schedules vary by site and project; however, we can usually find something that works for everyone. This is an on-site, entry-level position. Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? This role is about building relationships and turning the knowledge you gain in training into customer satisfaction. Representatives make a difference to customers and the company, by providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English and Spanish fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+) (If working for a work-at-home project), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a skilled and enthusiastic Contact Center Trainer to join our team. You will be responsible for delivering high-impact training programs that prepare our agents to exceed client expectations and deliver exceptional customer experiences. If you’re passionate about coaching, communication, and continuous improvement, we’d love to hear from you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities • Deliver engaging training sessions for new hires and existing agents across multiple client accounts., • Develop training materials, manuals, and e-learning content tailored to client-specific processes., • Conduct onboarding, soft skills, product, and systems training in both in-person and virtual formats., • Evaluate training effectiveness through assessments, feedback, and performance metrics., • Collaborate with operations and quality teams to identify training needs and performance gaps., • Maintain accurate training records and prepare reports for internal and client stakeholders., • Stay current with BPO trends and best practices to continuously improve training delivery. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in Education, Communications, or a related field (preferred)., • 2+ years of experience as a trainer in a BPO or high-volume contact center., • Strong facilitation, communication, and interpersonal skills., • Fluent in English and Spanish., • Experience with Learning Management Systems (LMS) and virtual training tools., • Proficiency in Microsoft Office and contact center platforms (e.g., CRM, dialers)., • Ability to manage multiple training batches in a fast-paced environment., • Training certifications (e.g., Train-the-Trainer, Instructional Design) are a plus.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you fluent in Spanish and English and passionate about helping others? We’re looking for Bilingual Spanish Call Center Representatives who can deliver exceptional customer support in both languages. If you thrive in a fast-paced environment and enjoy solving problems, we’d love to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Manage inbound and outbound calls in both Spanish and English., • Provide clear and accurate communication across both languages., • Assist customers with billing inquiries, account updates, and general support., • Document customer interactions with precision and attention to detail., • Escalate complex issues to the appropriate teams when necessary., • Adhere to company policies and procedures during all customer interactions., • Achieve daily and monthly performance targets. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: • Must be 18 years or older., • High school diploma or GED., • Bilingual fluency in English and Spanish (spoken and written)., • Strong listening and interpersonal communication skills., • Ability to work flexible shifts, including weekends and holidays. Previous experience in a bilingual customer service or call center role.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Licensed Health Insurance Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Provide information to customers about various healthcare options and insurance policies., • Help customers choose the appropriate insurance policy that fits their needs., • Engage with customers to understand their requirements and provide relevant solutions., • Ensure that all activities and advice comply with insurance regulations and company policies., • Deliver high-quality service to ensure customer satisfaction and retention., • Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions., • Maintain accurate and up-to-date customer information and documentation., • Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers., • Promote various insurance products and services to meet sales targets and business objectives., • Resolve any concerns that customers may have with their insurance policies., • Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management., • Participate in ongoing training and professional development to maintain licensure and improve skills. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • High school diploma or GED, • Must hold a valid Healthcare Insurance License, • Previous call center experience is preferred., • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook., • Excellent oral and written communication skills., • Strong organizational abilities and interpersonal skills., • Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively., • Capable of functioning efficiently in a fast-paced environment., • A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed)., • Two 21” monitors are needed., • A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required., • Wireless connections, including encrypted ones, are not allowed for accessing the clients Work at Home systems., • You must provide your own headset. Specific models will be recommended during the interview process.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking dedicated and compassionate Bilingual Support Representative to join our team. In this role, you will play a vital part in assisting individuals impacted by severe flooding. This position is an excellent opportunity for those who are passionate about providing exceptional customer support and helping communities recover during challenging times. Fluency in both English and Spanish is required. This position involves working on a U.S. Federal Contract, and strict compliance with federal guidelines and protocols is mandatory. Candidates must demonstrate the ability to perform duties with precision and maintain confidentiality at all times. Candidates must pass a Level 2 fingerprint background check. Work Schedule: * Hours of Operation: 7:00 AM to 7:00 PM CST * Available Shifts: * 7:00 AM to 4:00 PM CST * 10:00 AM to 7:00 PM CST * Flexibility to work assigned shifts is required. Training: * A comprehensive 6-week training program is provided. * Attendance for the full duration of the training is mandatory; no time off is allowed during this period. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Assist callers impacted by severe flooding, providing empathetic and effective support., • Respond to customer inquiries and provide accurate and helpful information., • Resolve customer issues in a timely and professional manner., • Document all interactions thoroughly and accurately., • Maintain confidentiality and handle sensitive information appropriately., • Escalate complex issues to the appropriate department or supervisor as needed., • Provide follow-up communication to ensure customer satisfaction., • Stay informed about company policies, procedures, and service updates., • Participate in team meetings and training sessions to enhance service quality., • Offer feedback and suggestions to improve customer service processes. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * High school diploma or equivalent; college education is a plus. * Strong communication and problem-solving skills. • Fluency in both English and Spanish Previous customer service experience preferred. * Ability to handle high-stress situations calmly and effectively. * Must pass a Level 2 fingerprint background check.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Do you strive for excellence and enjoy helping others? Join our team as a Bilingual Customer Service & Sales Representative, where you’ll support customers across the country with technical support, account management, and product sales. This is an entry-level opportunity with paid training, ideal for individuals who are empathetic, tech-savvy, and eager to grow in a fast-paced, customer-focused environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound calls, emails, and live chats professionally and efficiently, • Listen actively to understand customer needs and provide accurate solutions, • Utilize internal systems and tools to manage customer accounts and process claims, • Accurately document customer interactions and resolutions in CRM systems, • Follow all required scripts, policies, and procedures, • Use training and knowledge base resources to answer inquiries confidently, • Escalate complex issues to management when necessary, • Ensure first-call resolution through effective troubleshooting and communication, • Stay current on program updates by attending training sessions and reviewing materials, • Meet all attendance, schedule, and performance expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: • Must be 18 years or older, • High school diploma or equivalent, • Strong written and verbal communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Reliable and punctual with strong time management and self-motivation, • Skilled in conflict resolution, problem-solving, and customer empathy, • Able to multi-task, stay focused, and work independently, • Team-oriented with a strong customer-first mindset, • Comfortable working in a fast-paced, dynamic environmentPreferred (Not Required):, • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support, • Experience working on state or federal programs

Job Description Overview ENERGY CUSTOMER CARE AGENT (FULL-TIME) Here at MCI, we keep things light. We believe our customer service representatives are at their best when they’re happy. This is an on-site call center position and a chance to work indoors in a fun and energetic environment. Our training will make you an expert in Fortune 500 products and state of the art communications technology. Following a fun, best in class training, you will help customers by offering them product and pricing recommendations. With MCI, you’ll earn commission on top of your hourly wage and through daily contests. This is a rare opportunity to share in the vision and success of a growing company. A job that will keep you engaged, smiling and earning more money every year. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information; coordinate with other departments to resolve issues as applicable, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer orders in appropriate systems, • Follow all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking dedicated and compassionate Bilingual Call Center Agent (Spanish) to join our team. In this role, you will play a vital part in assisting individuals impacted by severe flooding. This position is an excellent opportunity for those who are passionate about providing exceptional customer support and helping communities recover during challenging times. Fluency in both English and Spanish is required. This position involves working on a U.S. Federal Contract, and strict compliance with federal guidelines and protocols is mandatory. Candidates must demonstrate the ability to perform duties with precision and maintain confidentiality at all times. Candidates must pass a Level 2 fingerprint background check. Work Schedule: * Hours of Operation: 7:00 AM to 7:00 PM CST * Available Shifts: * 7:00 AM to 4:00 PM CST * 10:00 AM to 7:00 PM CST * Flexibility to work assigned shifts is required. Training: * A comprehensive 6-week training program is provided. * Attendance for the full duration of the training is mandatory; no time off is allowed during this period. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Assist callers impacted by severe flooding, providing empathetic and effective support., • Respond to customer inquiries and provide accurate and helpful information., • Resolve customer issues in a timely and professional manner., • Document all interactions thoroughly and accurately., • Maintain confidentiality and handle sensitive information appropriately., • Escalate complex issues to the appropriate department or supervisor as needed., • Provide follow-up communication to ensure customer satisfaction., • Stay informed about company policies, procedures, and service updates., • Participate in team meetings and training sessions to enhance service quality., • Offer feedback and suggestions to improve customer service processes. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * High school diploma or equivalent; college education is a plus. * Strong communication and problem-solving skills. • Fluency in both English and Spanish Previous customer service experience preferred. * Ability to handle high-stress situations calmly and effectively. * Must pass a Level 2 fingerprint background check.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking dedicated and compassionate Customer Service Representatives to join our team. In this role, you will play a vital part in assisting individuals impacted by severe flooding. This position is an excellent opportunity for those who are passionate about providing exceptional customer support and helping communities recover during challenging times. This position involves working on a U.S. Federal Contract, and strict compliance with federal guidelines and protocols is mandatory. Candidates must demonstrate the ability to perform duties with precision and maintain confidentiality at all times. Candidates must pass a Level 2 fingerprint background check. Work Schedule: * Hours of Operation: 7:00 AM to 7:00 PM CST * Available Shifts: * 7:00 AM to 4:00 PM CST * 10:00 AM to 7:00 PM CST * Flexibility to work assigned shifts is required. Training: * A comprehensive 6-week training program is provided. * Attendance for the full duration of the training is mandatory; no time off is allowed during this period. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Assist callers impacted by severe flooding, providing empathetic and effective support., • Respond to customer inquiries and provide accurate and helpful information., • Resolve customer issues in a timely and professional manner., • Document all interactions thoroughly and accurately., • Maintain confidentiality and handle sensitive information appropriately., • Escalate complex issues to the appropriate department or supervisor as needed., • Provide follow-up communication to ensure customer satisfaction., • Stay informed about company policies, procedures, and service updates., • Participate in team meetings and training sessions to enhance service quality., • Offer feedback and suggestions to improve customer service processes. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * High school diploma or equivalent; college education is a plus. * Strong communication and problem-solving skills. * Previous customer service experience preferred. * Ability to handle high-stress situations calmly and effectively. * Must pass a Level 2 fingerprint background check.

Job Description Overview CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Agents to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Escalate customer issues to the appropriate staff and managerial for resolution as needed., • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. This position supports customer service for mortgage customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound customer calls in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Ensure first call resolution through problems solving and effective call handling, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize knowledge base and training to accurately answer customer questions, • Create and maintain customer CRM records with accurate call details, • Accurately document call resolution in appropriate systems, • Strictly follow client process for handling financial issues and inquiries, • Comply with requirements surrounding confidential information and personal information Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Required • Must be 18 years of age, • High School Diploma or Equivalent, • The ability to multi-task using multiple screens and systems while talking on the phone with customers., • The ability to type swiftly and accurately 30-45 Words per minute, • The ability to read and speak English fluently, • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet, • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint), • Excellent organizational, written, and oral communication skills, • The ability to multi-task across multiple systems and screens while speak to customers., • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Strong team orientation and customer focus with a positive attitude, • Highly reliable with the ability to maintain regular attendance and punctuality, • Aptitude for issue identification and problem solving, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • An aptitude for conflict resolution and problem solving, • The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling, • Relevant experience in banking or financial services is a plus, • Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly organized and detail-oriented Virtual Assistant to join our remote team. The virtual assistant's primary responsibility is to be organized, prioritize tasks, complete tasks efficiently, and support the Executive Assistant. The ideal candidate should have an excellent command of the English language, a strong work ethic, and prior administrative experience. Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum supervision. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities The successful candidate will be enthusiastic, confident, and flexible. They should be able to demonstrate good organizational skills, including the ability to multi-task, prioritize work under pressure, and complete tasks within deadlines. Key Responsibilities: • Perform a variety of administrative duties, • Accurately and efficiently capture and input various forms of information into the company database, • Keep all filing systems up to date, • Provide support in a team-based environment, • Communicate effectively with stakeholders, • Respond to emails and phone calls, • Schedule meetings, • Book travel and accommodations, • Manage a contact list, • Prepare customer spreadsheets and keep online records, • Create presentations as assigned, • Meet team productivity and accuracy standards, • Ensure confidentiality while handling sensitive information, • Follow policies, procedures, and assigned workflows set by department leadership, • Perform other administrative tasks and duties as needed Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated and dedicated. • Proven experience as a Virtual Assistant or Office Admin Assistant (within a BPO preferred), • Knowledge of office management systems and procedures, • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular), • Excellent time management skills and the ability to prioritize work., • Attention to detail and problem-solving skills., • Excellent written and verbal communication skills, • Strong organizational skills with the ability to multi-task, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Ability to type swiftly and accurately (20+ words a minute)

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking dedicated and compassionate Spanish Servicing Representative to join our team. In this role, you will play a vital part in assisting individuals impacted by severe flooding. This position is an excellent opportunity for those who are passionate about providing exceptional customer support and helping communities recover during challenging times. This position involves working on a U.S. Federal Contract, and strict compliance with federal guidelines and protocols is mandatory. Candidates must demonstrate the ability to perform duties with precision and maintain confidentiality at all times. Candidates must pass a Level 2 fingerprint background check. Work Schedule: * Hours of Operation: 7:00 AM to 7:00 PM CST * Available Shifts: * 7:00 AM to 4:00 PM CST * 10:00 AM to 7:00 PM CST * Flexibility to work assigned shifts is required. Training: * A comprehensive 6-week training program is provided. * Attendance for the full duration of the training is mandatory; no time off is allowed during this period. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Assist callers impacted by severe flooding, providing empathetic and effective support., • Respond to customer inquiries and provide accurate and helpful information., • Resolve customer issues in a timely and professional manner., • Document all interactions thoroughly and accurately., • Maintain confidentiality and handle sensitive information appropriately., • Escalate complex issues to the appropriate department or supervisor as needed., • Provide follow-up communication to ensure customer satisfaction., • Stay informed about company policies, procedures, and service updates., • Participate in team meetings and training sessions to enhance service quality., • Offer feedback and suggestions to improve customer service processes. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * High school diploma or equivalent; college education is a plus. * Strong communication and problem-solving skills. * Previous customer service experience preferred. * Ability to handle high-stress situations calmly and effectively. * Must pass a Level 2 fingerprint background check.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You’ll play a key role in onboarding, upskilling, and supporting continuous learning across multiple client campaigns. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Facilitate new hire training, soft skills, product/process, and systems training., • Design and update training materials, manuals, and e-learning content., • Conduct training needs assessments and recommend learning solutions., • Evaluate training effectiveness using assessments, feedback, and performance data., • Provide post-training coaching and support to agents and team leads., • Collaborate with QA and Operations to align training with performance goals., • Maintain accurate training records and generate reports for internal stakeholders. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • 3+ years of experience as a trainer in a BPO or contact center., • Strong facilitation and communication skills., • Experience with LMS platforms and virtual training tools., • Knowledge of adult learning principles and instructional design.

Req ID: 352977 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Customer Care Associate to join our team. Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers. Must Live in Continental United States This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $20.00hr The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements. Basic Qualifications: • 1 year experience (WAH) remote customer service, • 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications, • Minimum High school diploma or GED., • Spanish Bilingual Responsibilities: • Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products., • Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers., • Ensuring customer satisfaction (CSAT) and strive to meet service metrics., • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team., • A typical day will likely involve fielding between 75 to 100 calls., • Communicating effectively and professionally with both internal and external customers to resolve questions and issues., • Collaborating with management or other team members as appropriate to proactively address service issues and concerns., • Attention to detail, accuracy, and accountability for your work product., • Designated quiet area to complete calls while working from home New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process *** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must Pass Drug screen Must Pass a background check with Education check and employment verification check. Remote Working and Technology Requirements To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. Technology • NTT DATA will provide a computer and headset for remote work., • Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols., • Failure to return equipment may result in collection actions and/or other consequences., • Individuals must provide their own high speed internet access with speeds at or above 50 Mbps., • A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location. Technical Performance and Issue Tracking • Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations., • Remote employees must adhere to all technical support procedures and protocols., • Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite. Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service. • Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment., • The workspace must be a permanent, unencumbered location used daily for work., • Employees must work with minimal distractions that do not interfere with business operations or service delivery., • Ideally, the workspace is isolated from other household members and used exclusively for job duties., • Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service., • Employees must work from the same location consistently unless prior approval is obtained., • If a change in work location is necessary:, • The new location must meet all Remote Workspace and Technology Requirements., • Notification to NTT DATA Management is required before relocating #INDBPO #LI-MIWS About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ___. NTT DATA endeavors to make ___ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ___. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click ___. If you'd like more information on your EEO rights under the law, please click .

Req ID: 56611 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Customer Service Associate to join our team. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $15.50hr Basic Qualifications: • 6 Months experience in an office environment, • 6 Months experience using a computer with Microsoft Windows PC applications, • 6 Months of Work from home enciroment, • High school diploma or GED Preferences. Responsibilities: • Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims, • Designated quiet area to complete calls while working from home, • Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers., • Ensuring customer satisfaction and strive to meet service standards., • A typical day will likely involve fielding between 75 to 100 calls., • Communicating effectively and professionally with both internal and external customers to resolve questions and issues., • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team., • Collaborating with management or other team members as appropriate to proactively address service issues and concerns., • 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product., • 6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process *** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must Pass Drug screen Must Pass a background check with Education check and employment verification check. Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required Remote Working and Technology Requirements To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. Technology • NTT DATA will provide a computer and headset for remote work., • Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols., • Failure to return equipment may result in collection actions and/or other consequences., • Individuals must provide their own high speed internet access with speeds at or above 50 Mbps., • A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location. Technical Performance and Issue Tracking • Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations., • Remote employees must adhere to all technical support procedures and protocols., • Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite. Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service. • Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment., • The workspace must be a permanent, unencumbered location used daily for work., • Employees must work with minimal distractions that do not interfere with business operations or service delivery., • Ideally, the workspace is isolated from other household members and used exclusively for job duties., • Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service., • Employees must work from the same location consistently unless prior approval is obtained., • If a change in work location is necessary:, • The new location must meet all Remote Workspace and Technology Requirements., • Notification to NTT DATA Management is required before relocating #INDBPO #LI-MIWS About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Req ID: 56611 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Customer Service Associate to join our team. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $15.50hr Basic Qualifications: • 6 Months experience in an office environment, • 6 Months experience using a computer with Microsoft Windows PC applications, • 6 Months of Work from home enciroment, • High school diploma or GED Preferences. Responsibilities: • Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims, • Designated quiet area to complete calls while working from home, • Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers., • Ensuring customer satisfaction and strive to meet service standards., • A typical day will likely involve fielding between 75 to 100 calls., • Communicating effectively and professionally with both internal and external customers to resolve questions and issues., • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team., • Collaborating with management or other team members as appropriate to proactively address service issues and concerns., • 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product., • 6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process *** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must Pass Drug screen Must Pass a background check with Education check and employment verification check. Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required Remote Working and Technology Requirements To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. Technology • NTT DATA will provide a computer and headset for remote work., • Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols., • Failure to return equipment may result in collection actions and/or other consequences., • Individuals must provide their own high speed internet access with speeds at or above 50 Mbps., • A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location. Technical Performance and Issue Tracking • Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations., • Remote employees must adhere to all technical support procedures and protocols., • Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite. Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service. • Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment., • The workspace must be a permanent, unencumbered location used daily for work., • Employees must work with minimal distractions that do not interfere with business operations or service delivery., • Ideally, the workspace is isolated from other household members and used exclusively for job duties., • Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service., • Employees must work from the same location consistently unless prior approval is obtained., • If a change in work location is necessary:, • The new location must meet all Remote Workspace and Technology Requirements., • Notification to NTT DATA Management is required before relocating #INDBPO #LI-MIWS About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.