O&M Lead - Residential Solar / Roofing
8 days ago
Stamford
Job Description O&M Lead - Residential Solar / Roofing (In Office) Job Description Venture Home Solar is seeking an experienced O&M Lead - Residential Solar / Roofing to join our Stamford, CT team. This in-office leadership role is critical to ensuring exceptional post-installation service for our residential solar and roofing customers. You will oversee all proactive and reactive service operations, manage warranty claims, and lead a team to resolve issues quickly and efficiently. If you have deep hands-on experience in solar and roofing systems, thrive in a fast-paced environment, and excel at remote troubleshooting and team coordination—this is your opportunity to lead service excellence at a growing renewable energy company. Key Responsibilities • Oversee all O&M service requests for residential solar systems and roof warranty claims (proactive monitoring + inbound tickets)., • Lead remote troubleshooting with homeowners, on-site technicians, and inverter manufacturers (Enphase, SolarEdge, Tesla, etc.) to resolve issues before dispatching field teams., • Coordinate field service dispatches, ensuring efficient scheduling, technician preparedness, and timely resolution., • Manage open cases and service tickets in our CRM/system, driving accountability and closure within SLA targets., • Lead and mentor the O&M team, setting priorities, conducting daily stand-ups, and ensuring high performance and customer satisfaction., • Serve as the technical escalation point for complex solar + roofing issues, leveraging extensive field experience., • Track KPIs including first-time fix rate, response time, customer satisfaction, and warranty claim outcomes., • Collaborate with installation, sales, and warranty teams to prevent recurring issues and improve system design/quality., • Complete company reports on findings from field appointments for issues like roof leaks and installation damage, • Maintain accurate documentation of service history, resolutions, and parts usage. Qualifications • 5+ years of hands-on field experience in residential solar PV installation, commissioning, and troubleshooting OR, • 5+ years of field experience in residential roofing (installation, inspection, leak diagnosis, warranty evaluation), • Expert-level knowledge of major residential inverters (Enphase, SolarEdge, Tesla, SMA, etc.) and monitoring platforms, • Proven ability to remotely diagnose solar production issues, error codes, and communication faults, • Strong leadership experience managing technicians and service workflows, • Proficiency with service ticketing/CRM systems (e.g., ServiceTitan, Salesforce, Zendesk), • Excellent communication skills — must translate technical details to customers and internal teams, • Valid driver’s license and clean record (occasional field visits may be required), • NABCEP certification or roofing trade certification a strong plus What We Offer • Competitive salary (commensurate with experience), • Full benefits: health, dental, vision, 401(k) with match, • Paid time off + holidays, • Professional development and training, • Opportunity to grow with a fast-scaling solar + roofing leader How to Apply Apply directly on Indeed with your resume and a brief note highlighting your solar + roofing field experience and leadership background. Venture Home Solar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #VS1 Powered by JazzHR EKOPIOsuub