Changing Homelessness, Inc.
General Housing Case Manager
1 month ago
Jacksonville
Job Description Position Summary: The General Housing Case Manager identifies, develops, and implements intervention strategies to address issues specific to individuals and families who are unhoused including assuming responsibility for developing and implementing goals and plans for clients in collaboration with the client and the team providing support, guidance, and encouragement on his/her/their journey to housing and self-sufficiency. With the end goal of securing permanent affordable housing for every client, you interface with multiple public agencies, non-profits, and community groups to build a future in which each client is not merely provided for but empowered to live in and contribute to their communities. The General Housing Case Manager is also responsible for maintaining client records and for special projects as assigned. The General Housing Case Manager will perform work on the Emergency Solutions Grant (ESG-3), Challenge Grant Plus +, and other duties as assigned. Position Responsibilities: · Acts in a professional manner and maintains a professional attitude towards the public and colleagues; adheres to cultural diversity guidelines and exhibits the fundamentals of good public/customer service · Generates appropriate referrals for all households to mainstream benefits and resources, including federal, state, and local · Ensure timely and accurate data entry and maintenance; complete annual training requirements for HMIS · Provide direct services to support clients in temporary housing and develop a housing plan · Interview, assess, counsel and provide resolution for clients in crisis situations involving social, emotional, financial, health or other problems · Conduct assessments and apply appropriate treatment modalities through evidence-based practices, including trauma informed care, motivational interviewing, and harm reduction · Work in collaboration with other team members and community providers to remove barriers to permanent housing: e.g., acquisition of identification, legal aid, benefit assistance, assistance in obtaining income, life skills acquisition · Develop plans of care to meet the needs of the client utilizing person-centered, strength-based methods · Interact with clients, colleagues, and community partners in a professional, respectful manner · Assess program qualification criteria of client and aid in referral to outside resources · Assist households in planning housing attainment and sustainability including housing search, job training, education, budgeting, and money management, and increase in household income · Conduct housing habitability inspections in accordance with grant guidelines and standards · Ensure Rent Reasonableness of housing units located and/or paid for by the programs in accordance with the program guidelines and standards · Complete client household recertification for program eligibility · Work with all households to create a housing stability plan (using S.M.A.R.T. goals) and monitor household progress and accomplishments to reach identified goals · Provide ongoing support, crisis intervention and housing stability support and resource referrals · Coordinate housing, benefits, medical, legal, substance abuse and/or psychological services as, as needed · Work consultatively with other staff to ensure appropriate levels of case management/support · Keep client files current in case file and database, with all documentation and case notes uploaded to HMIS within 24 hours of interaction · Conduct home visits to support clients in housing stabilization · Participate in conferences, workshops, special projects, staff meetings, and PIT count · Other duties as assigned Position Requirements: · Educational background can be diverse; however, a degree in a related field or a minimum of three (3) years of relevant work experience preferred · Experience working or volunteering in nonprofit or government settings addressing housing or other social services preferred · Lived experience with homelessness preferred · Veterans and/or experience working with Veterans preferred • Must be eligible to work within the U.S. and provide supporting documentation, • Must pass a Level II background check, • Must pass a federal-level drug screen; possession of a medical marijuana card is currently not acceptable under federal law, • Must have a clean 3-year driving history, • Must provide proof of auto insurance, have a valid driver’s license, and a registered vehicle without known issues or faults to complete essential job functions Knowledge, Skills, and Abilities Required: · Working knowledge of community resources relates to connecting clients to mainstream resources · Commitment to and demonstrated ability to data input required for recording client interaction · Skilled in the use of personal computers, including knowledge of Microsoft Office, and ability to learn and correctly enter data into the Homeless Management Information System · Strong interpersonal skills and ability to communicate effectively, both orally and in writing · Skill in organizing resources and establishing priorities · Ability to build trust and rapport with people from diverse backgrounds and work with a diverse team in a fast-paced environment · Ability to work alone on your own initiative, often with minimum supervision, as well as part of a small team · A strong public service orientation to work well with faculty, staff, and other stakeholders · Ability to foster a cooperative work environment · Enthusiasm and the ability to thrive in an atmosphere of constant change · Ability to maintain confidentiality of identifying client information · Some knowledge of affordable housing Physical Demands: · Periods of walking, standing, or sitting in an office or field environment for service provision · Limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds · Ability to operate a motor vehicle Non-traditional candidates are welcome to apply. Changing Homelessness, Inc. does not discriminate in any personnel action on the basis of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, childbirth and related medical conditions, or any other status protected by applicable law. Changing Homelessness, Inc. is an E-Verify participant. Company DescriptionChanging Homelessness, Inc. is at the forefront of the fight against homelessness. Our mission is to lead the community in efforts to prevent and ultimately end homelessness. We are committed to ensuring that individuals and families are housed permanently and successfully, building strong partnerships, and being good stewards of funding that is leveraged with integrity. Guided by our core values of Respect, Quality, Trust, Partnering, and Transparency, every decision we make is driven by these principles. Our organization was established in 1978 by a coalition of dedicated social service agencies and religious leaders. Originally incorporated in 2001 as the Emergency Services and Homeless Coalition of Jacksonville, a 501(c)(3) nonprofit, we serve as the leading agency in Duval, Nassau, and Clay counties dedicated to ending homelessness. Today, we proudly operate under the name Changing Homelessness. Join us in our mission to build a community where everyone can find a place to call home. Together, we can create lasting change. Non-traditional candidates are welcome to apply. Changing Homelessness, Inc. does not discriminate in any personnel action on the basis of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, childbirth and related medical conditions, or any other status protected by applicable law. Changing Homelessness, Inc. is an E-Verify participant.Changing Homelessness, Inc. is at the forefront of the fight against homelessness. Our mission is to lead the community in efforts to prevent and ultimately end homelessness. We are committed to ensuring that individuals and families are housed permanently and successfully, building strong partnerships, and being good stewards of funding that is leveraged with integrity. Guided by our core values of Respect, Quality, Trust, Partnering, and Transparency, every decision we make is driven by these principles. \r\n\r\nOur organization was established in 1978 by a coalition of dedicated social service agencies and religious leaders. Originally incorporated in 2001 as the Emergency Services and Homeless Coalition of Jacksonville, a 501(c)(3) nonprofit, we serve as the leading agency in Duval, Nassau, and Clay counties dedicated to ending homelessness. Today, we proudly operate under the name Changing Homelessness.\r\n\r\nJoin us in our mission to build a community where everyone can find a place to call home. Together, we can create lasting change.\r\n\r\nNon-traditional candidates are welcome to apply. Changing Homelessness, Inc. does not discriminate in any personnel action on the basis of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, childbirth and related medical conditions, or any other status protected by applicable law. Changing Homelessness, Inc. is an E-Verify participant.