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Job Description About Housing Supportive Services Our Housing Supportive Services program is dedicated to helping individuals facing chronic homelessness, homelessness, or those at risk of experiencing long-term homelessness. We provide tailored, client-centered support for individuals dealing with complex social and mental health challenges. The program is designed to foster housing stability through a strengths-based, person-centered model, respecting each individual’s lived experience, especially their history of homelessness. Service plans are collaboratively developed with tenants, focusing on their strengths, needs, and goals. By embracing a collaborative and empowering approach, we aim to promote independence, stability, and well-being for each individual. Position Summary The Team Lead is responsible for the supervision of staff and oversight of program services, ensuring alignment with organizational goals and objectives. This role supports the Program Manager by monitoring site compliance, maintaining program quality, supervising staff, and fostering a safe and welcoming environment for clients and staff. The Team Lead must demonstrate strong leadership, effective problem- solving, and the ability to manage conflict, stress, and crisis situations with professionalism and sound judgement. Essential Duties and Responsibilities The following are core responsibilities of the Clinical Trainer, though this list is not exhaustive: Training & Development • Provide leadership and management to ensure that the mission and core values of the organization are consistently practiced., • Supervise case managers and peer support staff, offering coaching, mentorship, and coverage for positions as needed., • Support ongoing staff development by identifying training needs and providing feedback that fosters growth and skills building., • Promote teamwork, open communication, and accountability across all staff and program operations., • Collaborate with the Program Manager to implement and operationalize new policies and procedures., • Utilize independent judgment in determining courses of action during challenging or crisis situations., • Engage with clients directly to foster a safe, respectful, and welcoming environment., • Utilize crisis intervention techniques to assist with de-escalation while prioritizing staff and client safety., • Assist the Program Manager in ensuring site compliance with program goals and objectives., • Monitor accuracy and completeness of program data and client files., • Operate computers to access email, electronic calendars, and other office support software for documentation and reporting., • Ensure grounds are monitored regularly for safety concerns, reporting and addressing issues promptly., • Embrace and embody the mission, vision, and guiding principles, clinical vision, and goals of the agency in daily operations., • Participate in quality improvement initiatives and recommend strategies for enhancing services and outcomes., • Education: Bachelor’s degree in Social Work, Psychology, Counseling, or a related field preferred. Experience in the field and supervising may be subsituted., • Licensing/Certification: Valid California driver’s license and current auto insurance. Ability to get and maintain access to required databases including SmartCare and HMIS., • Experience: Previous supervisory or leadership experience required, minimum of 1 year., • Technical Skills: Proficiency in Microsoft Office Suite and EHR software., • Communication Skills: Strong interpersonal, communication, and mediation skills., • Coaching & Feedback: Ability to provide constructive feedback and coaching to staff members to improve practice and performance. Ability to inspire and motivate others to perform well, and accept feedback from others, delegate work assignments, set expectations, and monitor outcomes., • Regular Activities: Talking, hearing, using hands or fingers to handle objects, tools, or controls., • Occasional Activities: Standing, walking, sitting, reaching, climbing, stooping, kneeling, crouching, or crawling., • Lifting: Occasional lifting of up to 25 pounds., • Vision Requirements: Ability to see close vision, distance vision, color vision, peripheral vision, and adjust focus.

Job Description Overview Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants. Responsibilities Summary Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract. Primary Duties and Responsibilities • Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations., • Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records., • Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements., • Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program., • Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant., • Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants., • Coordinates and facilitates translation services for ISAP participants, including emergency translation services., • Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required., • Supervises ISAP participants while in Company offices., • Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services., • Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations., • Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations., • Reports on program violations in a timely manner using established reporting parameters., • Conducts home visits to verify participants’ places of residence in compliance with contractual obligations., • Performs emergency counseling for ISAP participants as needed., • Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer., • Performs other duties as assigned. Qualifications Minimum Requirements • Bachelor’s Degree required. Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred., • At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred., • Bilingual English/Punjabi required., • Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits., • Ability to pass a federal background check and obtain a suitability determination., • United States citizenship required., • Must live in the US 3 of the last 5 years (military and study abroad included)., • Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports., • Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies. Ability to defuse hostile or unstable situations., • Ability to deal tactfully with the public., • Attention to detail., • Problem solving ability., • Ability to deal with multicultural contacts with sensitivity., • Basic knowledge of immigration laws, regulations and procedures., • Basic computer skills., • Ability to interpret electronic monitoring messages and daily summary reports., • Good typing skills to develop and maintain case records by performing data entry., • Typical office environment., • Some local travel is required., • Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine., • Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants., • Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry., • Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.