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Job Description MISSION STATEMENT: Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent. POSITION OVERVIEW: Under the direction of the Senior Center Director and in accordance with programs and policies provided by the City of New York, the Senior Center Associate Director assists in planning and managing the day-to-day operation of the senior center. Work is evaluated for policy compliance and program accomplishment and effectiveness in line with the Institute’s mission. As the second in command, the Senior Center Assistant Director will be capable of filling in for the Director on occasion. KEY ESSENTIAL FUNCTIONS: • Assists in planning, directing and organizing multilingual/multicultural activities, programs and services which include nutritional services, educational programs, transportation and escort services, information and referral services, outreach program, community help services, recreational and social activities. Develops work plans and annual goals., • Assists in ensuring that monies are spend in accordance with approved budgets. Identifies special needs, inadequate funding or items not addressed by the budget. Assists in fundraising activities to help meet programmatic needs., • Assists in recruitment, training and supervision of senior center staff and volunteers. Plans and assigns work to staff, sets priorities, and prepares work schedules., • Develops work plans and assists with budgets and annual goals. Ensures that service records are accurately maintained. Implements procedures for case findings, case assessment, and case management., • Works with the Senior Center Director in maintaining safety and sanitary procedures. Ensures compliance with Building, Fire, and Health Department codes., • Ensures the facility, equipment, and vehicles are properly cleaned and maintained. Maintains inventory of equipment and supplies., • Enrolls seniors in the center and provides orientation/information regarding services and programs offered. Encourages active participation. Provides direct services to senior participants including crisis intervention., • Helps supervise the preparation and distribution of breakfast and lunch which is a program that meets the nutritional, emotional, physical, intellectual, cultural, and social needs of the elderly., • Consults with the Senior Center Director in reviewing and evaluating the delivery of services. Prepares and submits periodic reports to the Center Director documenting all nutrition, education and social services provided, center participation in programs/activities and other reports as required on a timely basis., • Assists the Center Director in establishing and maintaining relationships with other community organizations. May sit in on community meetings and conveys to Center Director reports, decisions, and results of meetings or events in relation to Institute goals., • May represent the Institute in serving as an advocate for seniors and in promoting good public relations with local news media, government and private funding sources, and other local groups and organizations., • Will serve as interim Senior Center Director in his/her absence., • Will be asked to provide peer training and peer audits on occasion., • High school diploma or G.E.D. equivalent. College credits or degree preferred., • At least one year of management and supervisory experience. Direct experience with senior center management preferred., • Bi-lingual (Spanish) preferred., • Must obtain NYC F-07 and NYC S-95 within 60 days of employment., • Must be CPR certified within 60 days of employment., • Must obtain the Food Protection certification within 60 days of employment., • Supports and exhibits the core values of the Institute’s mission., • Understands low income and low/middle income minority senior citizens and their needs., • Appreciation of and sensitivity to multilingual/multicultural populations whether native-born or immigrant., • Effectively communicates bilingually (Spanish/English, Chinese/English, and Korean/English) orally and in writing., • Excellent organizational and supervisory skills., • Well-organized and detail-oriented. Computer-literate., • Ability to engage seniors, work with colleagues, inspire and motivate staff, and represent the Institute in public arenas., • Ability to maintain confidentiality., • Almost always: Fingering (typing, keyboarding, etc…), • Frequently: Lifting, reaching, extended sitting., • Almost never: extended standing. Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally. As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.

Job DescriptionMISSION STATEMENT Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent. POSITION OVERVIEW Under the direction of the Director of Operations, the* Site Manger* oversees the day-to-day operations of a multi-service primary care center in New York City. The Site Manager is responsible to the provision of effective administrative, financial and operational aspects of the health center, including both front-end and back-end operations. This position will ensure the delivery of a patient-centric primary care experience, foster a safe, trauma-informed care environment where staff are engaged, developed and invested in the vision and mission of the organization. This is a supervisory position. KEY ESSENTIAL FUNCTIONS Operations • Direct oversight of Assistant Site Manager who oversees the Front Desk staff and other non-clinical support staff at Ramon Velez and the School Based Health Center (SBHC)., • Oversight of schedule for all site staff (i.e. front desk staff, MA/LPNs, RNs, care coordinators, providers, etc.) to ensure seamless and adequate coverage., • Oversight of the SBHC in collaboration with Medical Director who will provide clinical oversight of the SBHC., • Oversight of all programs at Ramon Velez such as WIC and any other targeted program for the community., • Develop and monitor trends and provides action plans for Key Performance Indicators (KPIs) within the practice operations, • Collaborate with the Director of Operations, responsible for the financial performance of the site. Monitor the budget, site expenses to project revenue and execute plans for budgeting variances., • Maximize patient throughput and review of cycle times by managing ongoing daily front and back office operations., • Reconcile site encounters on a daily basis to ensure accurate billing and encounters are closed in a timely fashion., • Oversight of cash collections relating the patient billing and AR at the center level., • Responsible for the overall appearance of the facility by conducting regular walk-through, filling out work orders, arranging routine and emergency maintenance visits for the building's facilities., • Ensure facility is adequately stocked with necessary supplies and par levels are maintained., • Organize work around repeatable processes rather than one-off projects and takes a continuous improvement approach. Updates and develops new department standard operating processes (SOPs)., • Collaborate with Medical and QI leads to drive clinical quality measures, population health initiatives, and reduce the cost of care., • Recruit, supervise, manage, develop and evaluate performance of all staff on an ongoing basis in accordance with applicable performance standards (with the exception of the doctors)., • Collaborate with the HR team to formalize a development plan for staff as well as manage employee relations issues such as provide employees with formal write-ups and suggestions for improvement, and administer terminations as needed., • Perform tasks to maintain employee/payroll records including check and audit of timekeeping records for compliance with established standards by maintaining time and attendance records. The Administrative Assistant will oversee timekeeping for providers., • Conduct daily huddles and monthly staff meetings to communicate policy, operational and health care environment updates., • Oversee patient satisfaction surveys, review trends and implements interventions to strive for excellence. Disucss results and trends during QI/QA meetings., • Execute and maintain compliance with all established processes, procedures, and performance metrics. Conducts routine trainings with competency assessments., • Coordinate and ensure that all records of the facility, equipment, and logs are maintained properly and are up to date., • Ensure staff maintain and adhere to all HIPAA requirements in accordance with the policy and procedure., • In collaboration with Compliance Officer, investigate, monitor and keep leadership abreast of regulatory/complinace issues, deficiencies, or potential problems that may have financial impacts, personnel concerns, or involve regulatory intervention., • Conduct and participate in internal and external meetings, conferences and seminars as a representative of Primary Care, including the Board of Directors meetings held afterhours and on weekends., • Perform other appropriate duties as requested by supervisor., • Undertake special projects and assignments as directed. REQUIREMENTS: • Master's degree in health administration, public health in healthcare management, business administration, public administration, nursing or equivalent strongly preferred. BA required., • Three (3) years progressively responsible management and supervisory experience with specific knowledge, experience, and demonstrated ability in the areas of management, personnel development and management, organizational evaluation, professional staff development and leadership skills in an ambulatory medical care setting preferred., • Two (2) years' experience in Community Health Centers*, • Exceptional emotional intelligence and interpersonal skills. Able to effectively deescalate, communicate and navigate highly sensitive and challenging situations with a sense of calm reassurance., • Good judgment in a) seeking and using information to support decision-making; b) anticipating the consequences of decisions and actions; c) communicating information; d) interacting constructively with others both within and outside the organization; e) maintaining confidentiality, as appropriate; and f) choosing actions that are beneficial to, and consistent with, the mission, goals, culture and style of the organization., • Strong qualitative, quantitative and analytical skills, demonstrated by ability to identify and use information and data to set goals and priorities, make decisions and measure performance, Strong coaching philosophy focused on observation and feedback model, • Demonstrated history of managing people to meet/exceed established Key Performance Indicators, • Demonstrated ability to consistently meet deadlines, • Excellent oral and written communication skills, • Strong organizational and planning skills with excellent attention to detail, • A compassionate and trauma-informed care approach to patients is essential Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally. As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.

Job Description Title: Administrative Assistant – Community Affairs Location: Bronx, NY Salary Range: $45,000-$55,000 FLSA Status: Non- exempt Role Summary: The successful candidate will provide support and assistance to the Executive Director of Public Relations. This position is designed for an experienced Administrative Assistant with strong communication and organizational skills. The Administrative Assistant will assist the Executive Director of Public Relations in many tasks related to scheduling, event planning, purchasing and the overall job responsibilities of the Community Affairs department. Primary Job Responsibilities/Duties: • Aides the Executive Director by anticipating needs for maximum efficiency and impact with all communications, tasks, meetings & special projects for the Community Affairs department., • Schedules appointments and proactively manages outlook calendar; reviews and responds to emails, calendar events, coordinates meetings, organizes responsibilities, ensuring the Executive Director follows up as necessary; sets up conference calls and coordinates meeting arrangements; greets visitors., • Demonstrates professionalism and courtesy in representing the Executive Director through interaction with top level executives, business partners, consultants, and co-workers., • Works closely and effectively with the Executive Director to keep he/she well informed of upcoming commitments and responsibilities, following up appropriately., • Handles multiple priorities and deadlines with exemplary follow through and confidentiality., • Creates presentation materials for board meetings, including graphs, flow charts, and PowerPoint presentations., • Manages incoming telephone calls, electronic and paper mail, taking initiative to manage inquiries from inception to completion; provides information, follows through and handles correspondence for review, and/or direct inquiries to proper team members., • Performs a variety of administrative functions: prepares correspondence, analysis, reports, memos and presentations; creates and maintains files; sends faxes, letters, and emails on behalf of the Executive Director., • Occasionally attends meetings and takes minutes., • Ability to sit for extended periods and perform repetitive tasks., • Must be able to lift and carry up to 20 pounds., • May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential., • Must be able to read, speak, write, and understand English for administrative purposes., • Must pass drug screening to be appointed., • This position may be subject to a series of investigations before and after appointment., • BA/BS or equivalent in Administration, Public Relations, Human Relations, and/or Management with a minimum of 1-year experience working as an Administrative Assistant on the executive level experience or, • AA/AS or equivalent in Administration, Public Relations, Human Relations, and/or Management with a minimum of 3-years working as an Administrative Assistant on the executive level experience, • Extensive knowledge of Microsoft Office, PowerPoint, Excel, Outlook, • Knowledge in community outreach and/or event organizing a plus, • Proven ability to work collaboratively with diverse groups, • Strong organizational skills, detail-oriented, and efficient NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to with the Subject “Reasonable Accommodation Request.” NAICA Offers a competitive benefits package that includes: • Comprehensive Health, Dental and Vision Benefits for full-time employees, • 403(b) Retirement Savings Plans, • Loan Forgiveness Programs for eligible employees, • Paid Holidays and Vacation, • Paid Time-off, • Vol Life Insurance and AD&D, • Term Life and AD&D insurance, • Long Term Disability, • Employee Assistance Program support (EAP), • Commuter Benefits Program, • Aflac: Short-Term Disability, CA, Accident and Hospital Misrepresentation of your experience, skills, or education, or submission of false/fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment. At-Will Employment Disclaimer: While we sincerely hope to form a long and mutually beneficial relationship, please note that NAICA is an at-will employer. Under these terms, employment is subject to termination at any time, without notice and with or without cause, at the discretion of the organization.

Job DescriptionDescription Job Title: Public Relations Assistant Location: Jersey City, NJ Reports To: Public Relations Manager / Director of Public Relations We are seeking a motivated and detail-oriented Public Relations Assistant to join our communications team. The ideal candidate will support the PR team in executing campaigns, monitoring media coverage, and managing communication initiatives that enhance our brand image. This entry-level role offers an excellent opportunity to gain experience and develop skills in public relations within a dynamic and growing company. * Media Relations: • Assist in maintaining and updating media lists and contact databases., • Monitor media coverage and compile reports on public perception and sentiment., • Respond to media inquiries and support media outreach efforts., • Draft press releases, pitches, and other communication materials as directed. Content Creation: • Support the development of press materials, including press kits, fact sheets, and backgrounders., • Assist in crafting engaging content for social media, newsletters, and company announcements., • Research industry trends, competitor activities, and relevant news to provide insights for PR strategies. Event Support: • Assist with planning and coordinating PR events, such as press conferences, media tours, and product launches., • Help manage event logistics, including setup, guest lists, and promotional materials., • Coordinate follow-up communications with media and attendees after events. Administrative Support: • Organize and maintain PR files and materials., • Track and analyze PR campaign performance metrics and media coverage., • Manage schedules, coordinate meetings, and handle other administrative tasks for the PR team., • Strong written and verbal communication skills., • Proficiency with social media platforms and MS Office; experience with PR tools (Cision, Meltwater) is a plus., • Excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment., • Assist in maintaining and updating media lists and contact databases., • Monitor media coverage and compile reports on public perception and sentiment., • Respond to media inquiries and support media outreach efforts., • Assist with planning and coordinating PR events, such as press conferences, media tours, and product launches., • Help manage event logistics, including setup, guest lists, and promotional materials., • Organize and maintain PR files and materials., • Track and analyze PR campaign performance metrics and media coverage., • Strong written and verbal communication skills., • Proficiency with social media platforms and MS Office; experience with PR tools (Cision, Meltwater) is a plus., • Excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment., • Comprehensive health, dental, and vision insurance., • Paid time off and holidays., • Retirement plan with company match., • Professional development opportunities., • Fun and creative work environment.

Job Description Our client, a Brooklyn-based Jewish day school that provides education for Pre-K through Grade 12, is looking to hire an Assistant Principal to lead, direct, and supervise the Elementary School program. RESPONSIBILITIES: Instructional Leadership • Assist the Principal in the development, implementation, improvement and evaluation of the instructional program conforming to the school and mission statement., • Provide instructional leadership by keeping current in instructional techniques and technology., • Work as part of a collaborative leadership team in school administration, • Assist in the evaluation of student academic performance and provide leadership to improve this performance., • Supervise the instructional programs of the school, evaluating lesson plans and observing classes (teaching, as duties allow), • Assist in screening, interviewing, and recommending employment and contractual status of staff., • Mentor, assess, and assist in the evaluation and supervision of teachers.Curriculum Development, • Assist in the coordination and development of the curriculum., • Partner with parents in working to provide children with optimal levels of challenge, • Support the school/community organizations., • Must have a Masters degree or higher, preferably in a major concentration in educational administration and/or Rabbinical Ordination, • Five to seven years of successful, highly qualified teaching experience in education is required., • Experience with school administration and internal operations., • Strong skills in culturally relevant education and a demonstrated ability to work with, • teachers, staff, and the community to maximize student achievement., • Ability to implement policy-based progressive discipline with students and staff with consistent and equitable conflict resolution skills., • Effective communication skills to support staff evaluation, school-wide strategic planning, and professional development activities., • Ability to juggle and prioritize multiple initiatives., • Strong computer skills and ability to learn new technologies. MS Office skills required, proficiency with Excel and spreadsheets required., • Collaborative, with strong communication and interpersonal skills; works well as part of a team., • Detail-oriented and highly organized. BENEFITS: Benefits include but are not limited to medical, dental, vision, flexible spending, tuition discount and 403(b). 360 Talent Avenue is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran, status or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs. Powered by JazzHR mNBVQwtdl9

Job Description Position Title: Manager of Marketing and Communications Reports to: Senior Director of External Affairs FLSA Status: Exempt Location: Manhattan Position Summary: The Manager of Marketing and Communications (MMC) develops, implements, and evaluates strategies to promote the mission, programs, and services of Apicha CHC. This position devises and manages all of Apicha’s marketing initiatives, including via media and press outlets and social media channels, and designs print and digital materials, assists in media outreach, and ensures brand consistency across all platforms. The role combines strategic decision-making and planning with hands-on content creation, emphasizing community engagement, health promotion messaging and patient acquisition. The major duties of the position include, but are not limited to: Marketing and Communications Department and Strategy • Manage Apicha’s Marketing and Communication Department and make decisions on allocating resources of and expenditures by the Department. Entails regular access to highly sensitive and confidential financial information, • Responsible for the development of communication strategies for both internal and external communications, • Determine, develop and execute an annual marketing plan aligned with organizational goals., • Promote awareness of services, events, and initiatives to patients, partners, funders, and the community., • Ensure all communications reflect the organization’s mission and vision and are aligned with Apicha’s strategic goals., • Manage and maintain up-to-date communications lists, • Create and disseminate internal and external communications, • Steward and monitor the Apicha CHC brand and brand identity to ensure consistency is maintained both internally and externally Social Media & Digital Engagement • Manage and grow the health center’s presence across social media platforms, • Create and schedule engaging, health center appropriate content, including graphics, videos, and stories., • Monitor engagement metrics and adjust strategies for optimal reach and impact., • Respond to comments and messages in alignment with HIPAA and organizational policies. Design & Content Creation • Decide upon and design flyers, brochures, banners, digital ads, and other marketing collateral using platforms such as Canva, Adobe Creative Suite, or equivalent., • Maintain and update the health center’s website with timely and relevant content., • Capture and edit photos and videos for campaigns, events, and storytelling initiatives. Media & Public Relations • Manage Apicha’s public relations and devise public relations strategies and initiatives, • Draft press releases, media advisories, and op-eds to promote programs and events., • Coordinate media coverage and serve as point of contact for journalists., • Maintain relationships with community partners, local influencers, and other stakeholders. Event Promotion & Support • Plan and execute promotional strategies for health fairs, outreach events, and community programs., • Support fundraising and donor engagement campaigns through targeted communications. Brand & Compliance • Ensure consistent use of the health center’s logo, colors, and messaging in all materials., • Adhere to HIPAA regulations, patient confidentiality guidelines, and federal requirements for FQHCs. Analysis, Reporting and Administration • Monitor, measure, and report the progress of various communications initiatives, • Monitor and report patient online feedback, • Routinely track progress of marketing and communication efforts and develop reports as required for grant reporting, • Database and email list management, • Assess highly sensitive and confidential financial information in deciding upon Apicha’s Marketing and Communications strategies and plans Qualifications: • Bachelor’s degree in communications, marketing, public relations or related field required, • Minimum 3 years of experience in marketing and communications, preferably in healthcare, nonprofit, or public health setting., • Experience in determining and managing marketing initiatives, social media platforms and creating multimedia content. Skills & Competencies • Proficiency in Canva and/or Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro)., • Strong writing, editing, and storytelling skills for diverse audiences., • Knowledge of social media analytics and SEO best practices., • Understanding of databases, list segmentation, coding and tracking, • Ability to manage multiple projects with deadlines in a fast-paced environment., • Bilingual or multilingual skills are preferred. Working Conditions • Standard office hours with occasional evenings and weekends for events., • Must be able to lift up to 25 lbs. for event materials and displays. At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.

Job DescriptionDescriptionOverview The Administrative Assistant will provide administrative support to the Vice President of Branch Programs and Services. The incumbent will be responsible for calendar management, including scheduling meetings in collaboration with other Administrative Assistants and Coordinators across the library. Also, the incumbent will work very closely with the Vice President as well as the Directors and Associate Directors on special projects and other ad hoc projects. Some expectations for this role are that within 1 month, this person will: • Meet and greet to build relationships with members of the Branch Programs and Services Department as well as other Administrative Assistants and Coordinators across the Library, • Begin training to use G-suite office: Gmail, Google Docs, Calendar, Spreadsheet, Forms, Presentation, and Workday., • Built and worked in partnership with other administrative assistants and coordinators across the library, • Trained in and familiar with using database or project management software used at the library, • Have completed training in the following areas: utilizing the calendar management in the office suites as well as composing documents, • Trained in managing purchasing and reimbursement transactions, generating expense reports, and other financial transactions, • Acclimated and familiar with the Lair and understand the nature of the department including the mission and purpose., • Produce letters, memoranda, presentations, reports, etc. as necessary; proofread documents for appropriate grammar, punctuation, and spelling, • Draft and distribute general e-mails to mass groups regarding departmental updates, guidelines and other pertinent information, • Coordinate the collection, compilation and distribution of various reports, forms and other documents, • Develop and maintain a robust user-friendly paperless filing system, • Serve as the recording secretary at various meetings, • Execute special ad hoc projects as needed, • Communicate and correspond clearly and efficiently with internal and external colleagues, • Assist in monitoring department budgets and expenses, • Manage purchasing, reimbursement, expense reports and other financial transactions for the VP’s office, • Minimum of 2 years experience working as an administrative assistant or related position (preferably in a public library, cultural organization, or non profit organization), • Impeccable written and oral communication skills, • Excellent research writing, editing and proofreading skills, • Strong time management skills with the ability to handle multiple concurrent projects and assignments with a high degree of accuracy and attention to detail to meet deadlines in a high pressure environment with minimal supervision, • Must be flexible, proactive, resourceful and efficient with a high degree of professionalism and discretion, • Handle sensitive information with care and judgment More...Core Values All team members are expected and encouraged to embody the NYPL Core Values: • Be Helpful to patrons and colleagues, • Be Resourceful in solving problems, • Be Curious in all aspects of your work, • Be Welcoming and InclusiveWork Environment, • Office setting, • Public library setting, • OutdoorsPhysical Duties, • Limited physical effort is required Union/Non Union Non-Union FLSA Status Non-Exempt Schedule • Schedule 9 am to 5 pm, Monday through Friday, some evenings and weekends as required

Job Description Title: Floor / Duty Manager - Time Out Market NYC Location: NYC Department: Operations Reporting to: AGM Role Overview Our Market Floor Managers are critical operational leaders who ensure smooth daily operations, uphold brand standards, and drive both guest satisfaction and staff performance. Our Market Floor managers should showcase a blend of operational expertise, leadership skills, and guest-centric mindset Our Market Managers take the lead in ensuring that the best of the city under one roof provides each of our guests a memorable experience with each visit. Key Responsibilities Guest Experience & Service Standards * Lead by example on the floor, ensuring warm, professional, and efficient service. * Resolve guest concerns promptly and professionally, turning challenges into positive experiences. * Uphold and enforce company service standards, brand guidelines, and hospitality culture. * Monitor guest satisfaction on all levels, including social media platforms Operational Management * Oversee daily floor operations, ensuring smooth communication between bar, kitchen, and service staff. * Monitor table flow and seating to maximize turnover while maintaining guest satisfaction. * Maintain cleanliness, safety, and compliance with all health, hygiene, and licensing regulations. * Ensure efficient use of POS systems, cash handling, and reporting procedures. * Maintain the highest standards of food and beverage quality, guest service, cost control and consistency in accordance with company’s expectations, while maintaining compliance with local and regional laws. * Conduct pre-shift meetings and assist team members with any inquiries * Develop and implement operating standards, policies and procedures to be followed by the management team * Assign and instruct the employees in details of their work. Observe performance and encourage improvement where necessary. Ensure that the performance appraisal tools are being utilized consistently and effectively. * Delegate responsibility to the management team as needed and enforce existing policies consistently * Protect and enhance the value of all Market assets through appropriate programs in maintenance, security, housekeeping and through the capital budgeting process alongside with the General Manager * Process the weekly schedule and payroll for the hourly staff * Assist Management as needed in any other task necessary to ensure successful operations of the Market. * Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the Purchasing and Finance team Business & Financial Performance * Support management in achieving revenue targets, controlling labor costs, and minimizing wastage. * Drive upselling initiatives and promote menu specials or group promotions. * Monitor and report on key performance indicators (KPIs), providing feedback and solutions. * Work closes with the Assistant General Manager, Public Relations and Marketing teams on plans that result in optimum recognition and maximizing number of covers for the Market * Ensure proper inventory levels are maintained for facilitating proper restaurant operations, establish and enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the purchasing and finance team. * Maximize restaurant profitability; monitor the use of controls to ensure they remain effective * Monitor labor costs and monitor the restaurant’s budget to ensure efficient operations, including achieving budgeted revenue and labor expenses are being met Who we are looking for: * 3+ years proven experience in a supervisory or managerial role within a high-volume F&B environment (restaurants, bars, or hotels). * Previous experience working within a hospitality group or multi-outlet operation preferred. * Strong knowledge of service standards, health & safety, and food hygiene compliance. * Proficiency in POS systems, reservations platforms, and staff scheduling software * Exceptional leadership, team management, and communication skills. * Guest-first mindset with a passion for hospitality. * Highly organized with excellent multitasking abilities. * Strong problem-solving and conflict resolution skills. * Commercially aware with an understanding of sales drivers and cost control. * Professional, reliable, and adaptable in a fast-paced environment What we look for in a candidate Time Out is a company filled with individuals as diverse as the cities we are in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to… * Be commercially astute * Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence * Think globally * Have excellent communication and relationship building skills * Have a high sense of ownership, urgency and drive * Be a team player About our culture At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business. About Time Out Group plc Through Time Out Media and Time Out Market we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience. Time Out Media’s multiple digital and physical channels span websites, mobile, social media, video, audio and Live Events. Across these channels, Time Out distributes its high-quality content – curated and created by a global team of local expert journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 333 cities and 59 countries. The Company is giving international, national and local brands and businesses the opportunity to connect with this global reach and strong traffic from a desirable audience by offering bespoke 360-degree multichannel advertising solutions. Since its launch in 1968, Time Out has become a global brand that advertisers and consumers love and trust. Time Out Market is the world's first editorially curated food and cultural market, leveraging the Time Out brand to bring the best of the city together under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The first Time Out Market opened in 2014 in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion and the portfolio currently includes nine Markets: in addition to Lisbon, there are sites in New York, Boston, Montreal, Chicago, Dubai, Cape Town, Porto and OsakaMore Time Out Market locations are in the pipeline as the global expansion continues. Time Out is headquartered in London (United Kingdom) and listed on London's AIM stock exchange, trading under the ticker symbol 'TMO'. Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Cape Town and Sydney and beyond. It’s our expertise, authenticity and collaboration that make us successful and a unique team.