Quality assurance manager jobs in Smithtown, New YorkCreate job alerts

Are you a Customer Service professional who thrives on owning the entire client journey from start to finish? Do you excel in a fast-paced B2B environment where your attention to detail ensures flawless project execution? Winston Staffing is proud to partner with a well-established leader in the flexible packaging industry, and we are searching for a dedicated and proactive Customer Service Representative/Account Manager to join their exceptional team in Hauppauge, NY. Our client partner has built a 25-year reputation for quality, innovation, and a deep commitment to their customers' success. This isn't a typical call center role; this is a career opportunity for a project-focused professional who wants to become a true advocate for their clients. The Opportunity As a Customer Service Representative, you will be the dedicated champion for a portfolio of key accounts. You are the central hub that connects the customer to the internal Sales, Prepress, and Manufacturing teams, ensuring every project moves seamlessly from concept to delivery. Your mission is to build lasting partnerships by transforming customer needs into perfectly executed packaging solutions. Your Impact & What Success Looks Like In this role, you will be empowered to: • Own the End-to-End Client Project Lifecycle. You'll masterfully manage customer orders from the initial purchase order to final shipment, ensuring 100% accuracy in specifications, pricing, and delivery information., • Become a Trusted Partner to Key Accounts. You will build exceptional rapport, proactively communicate project milestones, and serve as the vital link between your clients and the internal production teams to ensure a world-class experience., • Serve as a Proactive Problem-Solver. You will take the lead on resolving customer inquiries with speed and precision, collaborating with Quality Assurance, Accounting, and Production to deliver swift and effective solutions., • Contribute to a Culture of Excellence. You'll actively identify opportunities to improve workflows, enhance communication, and elevate the overall customer experience, making a direct impact on the team's success. What You Bring to the Table • Experience: 2-5+ years in a customer service, account management, or project coordination role, preferably within a B2B manufacturing, printing, or industrial environment., • Detail Obsession: A proven track record of managing complex details with exceptional accuracy. You believe that if a job is worth doing, it's worth doing right., • Ownership Mentality: You take full responsibility for your accounts and are driven to see every project through to a successful conclusion., • Master Communication: You have outstanding verbal and written communication skills and can professionally articulate information to clients and internal stakeholders., • Problem-Solving Skills: You are a natural troubleshooter who remains calm under pressure and can navigate challenges effectively., • Systems Aptitude: You are tech-savvy and comfortable learning new software (experience with an ERP or order management system is a strong plus). Why This is a Great Opportunity • Make a Tangible Impact: You're not just processing tickets; you're managing critical projects that directly affect your clients' brand success., • Stability & Growth: Join a thriving, family-oriented company with a 25-year history of success and a strong reputation in the industry. If you are a motivated professional who is passionate about delivering outstanding customer service, we encourage you to apply today.

Job Description A confidential, established manufacturer of high-reliability electronics that supports aerospace, defense, and space programs is seeking an experienced Test Engineering Manager to lead test and process engineering at their Bohemia, NY facility. This is a hands-on leadership role where you’ll drive test innovation, failure analysis, and process improvements that directly impact mission-critical products. What You’ll DoLead and mentor a cross-functional team of test and process engineers and technicians.Oversee design, development, and optimization of test systems, fixtures, and test software.Drive failure analysis investigations for in-house and customer-returned products; provide data-driven recommendations to improve reliability and reduce failures. Develop and document new processes, SOPs, and travelers to support production and test operations. Collaborate with design, product development, procurement, manufacturing, and product assurance to resolve production issues and optimize product trade-offs (cost, performance, schedule). Manage project plans, resource allocation, and schedules for introduction of new test technologies and process changes. Lead continuous improvement initiatives focused on productivity, quality, and cost-effectiveness in both test and assembly areas. Research and recommend new testing methods, equipment, and capital investments to expand test capabilities. Qualifications Education: B.S. in Electrical Engineering, Mechanical Engineering, or Applied Sciences required; M.S. or advanced technical training desirable. Experience: Minimum 7+ years in test or process engineering within electronics manufacturing; 2+ years in a supervisory/lead role. Proven experience designing, implementing, and supporting test systems and fixtures and performing failure analysis. Familiarity with hybrid and PCB manufacturing and high-reliability electronics production. Knowledge of MIL standards (e.g., MIL-STD-883, MIL-PRF-38534 / 38510) and IPC-A-610 is highly desirable. Strong leadership, communication, and project management skills. Ability to make data-driven decisions under pressure and manage competing priorities. Must be a U.S. Person (citizen or permanent resident) or otherwise able to qualify under export control requirements. Why This Role? Lead mission-critical test engineering for products used in aerospace, defense, and space applications. Influence product reliability and production efficiency through hands-on leadership and process innovation. Competitive salary band and opportunity to lead cross-disciplinary engineering initiatives.

Job Description Seeking an experienced Quality Manager to lead our quality department, maintain the AS9100 certification, and drive continuous improvement in an aerospace electronics manufacturing environment. Key Responsibilities: • Manage and maintain the AS9100 Quality Management System (QMS)., • Lead, manage, and develop the quality assurance team., • Develop and monitor key performance indicators (KPIs) to reduce costs and improve product quality., • Oversee all customer and supplier quality programs, including audits, scorecards, and issue resolution., • Drive root cause analysis and continuous improvement initiatives., • Contribute to strategic planning and manage the quality department's budget., • Bachelor’s degree in Engineering (Master's preferred)., • Minimum 5 years of quality experience in aerospace electronics manufacturing., • Expert knowledge of AS9100 and ISO9000 standards., • Experience with Six Sigma / Lean principles is preferred., • Must be able to obtain and maintain a DoD Secret security clearance.Company DescriptionOur client is a reputable manufacturing company offering a permanent opportunity, competitive salary and great benefits.Our client is a reputable manufacturing company offering a permanent opportunity, competitive salary and great benefits.

Job DescriptionJob Title: Regulatory Affairs Manager Location: Suffolk County, NY (Hybrid/On-site) Reports To: Sr. Director, Client Success & Supply Chain Team Collaboration: Quality Assurance Manager, Quality Control Manager, Supply Chain, Product Development, Marketing, Logistics Company Overview We are a mid-size global distributor of bulk, non-sterile medical device components, FDA-registered and certified to ISO 13485, ISO 9001, ISO 14001, ISO 22301, ISO 45001, and compliant with ISO 26000. As we prepare to expand our business into new areas, we are seeking a Regulatory Affairs Manager to lead our compliance strategy and ensure readiness for new market territories and product lines. Position Summary The Regulatory Affairs Manager will be responsible for overseeing regulatory compliance across all product categories and markets. This role is critical in assessing regulatory risk, ensuring adherence to global standards, and supporting strategic growth initiatives. The ideal candidate will have deep expertise in FDA 510(k), EU MDR, and global medical device regulations, with the ability to identify regulatory classifications even at the component level. Key Responsibilities • Lead regulatory strategy for new product lines and market territories, including direct hospital and clinic sales., • Manage and execute FDA 510(k) submissions, EU MDR registrations, and other global regulatory filings., • Identify and classify medical devices and components per applicable regulations., • Collaborate cross-functionally with QA, QC, Supply Chain, Product Development, Marketing, and Logistics teams., • Ensure regulatory compliance during product onboarding, marketing, and importation., • Conduct and manage internal and external audits; support certification maintenance and renewals., • Develop and maintain regulatory documentation and QMS processes., • Drive validation activities including process, equipment, and software validation., • Support continuous improvement initiatives using Lean Six Sigma methodologies., • Communicate effectively with engineers and technical teams to resolve compliance and quality issues., • Monitor regulatory changes and assess impact on business operations., • Provide training and guidance on regulatory topics across departments., • Lead the company’s sustainability efforts, ensuring regulatory compliance with environmental and social responsibility standards (e.g., ISO 14001, ISO 26000, CSRD, CSDD).Qualifications, • Bachelor’s degree in Regulatory Affairs, Life Sciences, Engineering, or related field (Master’s preferred)., • 7+ years of experience in regulatory affairs within the medical device industry., • Proven experience with FDA 510(k), EU MDR, and international regulatory frameworks., • Certification in QMS (e.g., ISO 13485 Lead Auditor) or equivalent., • Strong knowledge of ISO standards and validation processes., • Experience with internal/external audits and regulatory inspections., • Lean Six Sigma certification or demonstrated experience in CI projects., • Excellent communication and cross-functional collaboration skills., • Ability to interpret technical documentation and regulatory requirements., • Strategic mindset with hands-on execution capability.Preferred Skills, • RAC (Regulatory Affairs Certification) or similar credential., • Experience in component-level classification and risk assessment., • Familiarity with import/export compliance and logistics coordination., • Knowledge of sustainability and social responsibility

Job Description Job Title: QA Associate II AQA FLSA Classification: Professional, Exempt Work Location: Central Islip, NY Purpose: This position requires a strong analytical chemistry/lab background and experience. The job duties for this position include but are not limited to the following: Scope: The Analytical Quality Assurance (AQA) associate II O III position is an team or individual contributor role and reports to the Supervisor Analytical Quality Assurance for InvaGen Pharmaceuticals, Inc., a Cipla subsidiary located at Happauge, NY. The job duties for this position include but are not limited to the following: • Reviewing and confirming the compliance related to raw materials, in process and finished product analytical documents., • Monitoring and ensuring of current Good Laboratory Practices (cGLP) followed by laboratory personnel during routine operation to ensure adherence to procedure., • Confirming and ensuring compliance of the protocols and reports of method validations / verifications / comparison reports and any other study reports., • Prepare and review laboratory investigation (OOS/OOT/Deviation) reports and ensure compliance of same., • Verifying the laboratory chemicals/reagents, standards for completeness of the labels against standard operating procedures (SOPs)., • Assessing and implementing Pharmacopoeia changes whenever any new edition, supplement, amendment, or other changes of any Pharmacopoeia are in effect., • Review of laboratory audit trials during data review against standard operating procedures (SOPs)., • Coordinating with the Analytical Laboratory Teams to arrange required documents to cross functional teams., • Maintaining all the incoming documents with proper tracking, recording, storage and archival of the documents., • Reviewing and identifying the gaps within the system during routine monitoring and informing the supervisor of necessary improvements in the identified areas., • Actively participating in review of data related to laboratory investigations and incidents and ensuring proper compliance., • Possess a minimum bachelors degree in chemistry, Pharmaceutical Sciences, or related field of study from an accredited institution. Masters degree in the above and/or related fields of study as noted above preferred., • A minimum of 4-8 years in analytical (preferably in analytical quality assurance for minimum 3years)., • Must be proficient in computer skills and software applications such as Microsoft Office tools and Quality applications and software programs., • Understanding of laboratory equipment operation, qualification and calibrations which includes their software audit trial reviews. E.g. HPLC, UV Vis Spectrophotometer, GC, Potentiometer, pH meter, Stability chambers, etc., • Strong knowledge on USP monograph requirements, FDA & ICH guidance requirements, etc., • Effective interpersonal relationship skills and the ability to work in a team environment., • Experience in Inhalation products (DPI) is a plus., • Ability to work in a fast-paced, dynamic environment within a manufacturing operation setting., • Must be able to communicate clearly and concisely across all levels of the organization and possess a solid command of English language communication skills verbally, written, and interpersonally., • Must possess strong documentation and technical writing skills, and able to apply relevant scientific principles and practices., • Proficiently speak English as a first or second language and ability to read, write and communicate effectively the same., • Must be a self-starter and demonstrate initiative to seek additional training or direction as needed., • Must be willing and able to work any assigned shift ranging from first or second shift; work schedules may be Monday to Friday., • Knowledge of good manufacturing practices and good documentation practices preferred., • Self-motivated, with the ability to work in a fast-paced manufacturing environment and handle multiple tasks simultaneously., • Excellent organizational skills with the ability to focus on details., • Work Schedule and Other Position Information:, • General shift but must be willing and able to work any assigned first or second shift. Work schedule may be Monday to Friday, Tuesday to Saturday, or some combination thereof based on business needs. No remote work available. This role works in cGMP laboratory or manufacturing environment, where personal protective equipment (PPEs) is required, which may include uniforms, lab coats, safety glasses, respiratory protective equipment, hearing protection, etc. The role may be assigned on a work-shift basis where required (Day, Evening, Night). Weekend or Holiday work may be requested or required based on business needs.

Job Description Do you have experience in building maintenance, janitorial or similar industries? Do you have strong management experience and good communication skills? Are you seeking a part-time evening shift position? If you answered yes, consider this great opportunity with City Wide! We are seeking a Night Manager to join our team! The Night Manager is responsible for assisting with management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employee must possess ability to review the client contract and check that work expectations have been met. Why City Wide? City Wide Facility Solutions is a leader in the building maintenance industry, with locations that serve communities across the U.S. and Canada. Our company mission is to create a ripple effect...by positively impacting the community of people we serve. Our vision is to be the first choice for our clients, contractors and employees . Our values of community, accountability and professionalism are how we model success. At City Wide, you will find a high-energy work environment that rewards performance within a collaborative, inclusive and fun environment. Are you ready to join? Essential functions • Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems., • Review scope of work and ensure quality assurance per account to retain existing business and gain new business., • Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message., • Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement., • Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention., • Responsible for documenting inspection results in the current CRM database on a daily basis, ensuring accurate and timely entry of data, including detailed notes and any relevant findings., • Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures., • Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use., • Other duties as necessary., • High school diploma required or equivalent experience in commercial janitorial services industry (4 years)., • 1 year of prior experience in a supervisory role; coaching, motivating, developing, and leading a team in multi-unit or locations., • Building, facilities, janitorial or similar industry experience a plus!, • Strong planning, organization skills, and attention to detail., • Basic understanding of computer and mobile phone usage, including file management, internet browsing, using email, and navigating operating systems (Windows, macOS, Android, iOS). Familiar with common applications such as word processors and web browsers., • Excellent communication and interpersonal skills., • Bilingual English/Spanish preferred., • Must be innovative and strive for continuous process improvement., • Ability to report inspection findings to the Facilities Solutions Manager (FSM) and Independent Contractors in a clear and concise manner on a daily basis. Physical Demands The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds. Benefits City Wide Facility Solutions offers competitive compensation, including car and cell phone allowance. More on City Wide... City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at City Wide is an Equal Opportunity Employer.

Job Description We are seeking an experienced Construction Project Manager with direct MTA project experience to oversee and manage public infrastructure construction projects, including transit stations, tunnels, track work, and related facilities. The ideal candidate will have a strong understanding of MTA standards, procedures, and stakeholder coordination. Salary up to $200k including company paid medical/dental/401k match AMAZING COMPANY TO WORK FOR!!!! Key Responsibilities: * Lead and manage all phases of construction projects from planning to closeout, ensuring compliance with MTA regulations and safety standards. * Oversee subcontractors, consultants, and vendors to ensure project delivery on time and within budget. * Develop and maintain project schedules (e.g., using Primavera P6), budgets, and cost tracking tools. * Prepare and submit progress reports, RFIs, change orders, and other documentation as required by MTA guidelines. * Coordinate with MTA agencies (NYCT, LIRR, Metro-North, etc.), third-party stakeholders, utility companies, and municipal agencies. * Monitor quality assurance and quality control processes to meet specifications and contract requirements. * Attend and lead regular project meetings with MTA representatives, engineers, contractors, and stakeholders. * Ensure adherence to MTA safety regulations and conduct jobsite safety inspections and audits. * Resolve project-related issues including delays, conflicts, and unforeseen conditions. Qualifications: * Bachelor's Degree in Civil Engineering, Construction Management, Architecture, or a related field. * Minimum of 5–10 years of construction project management experience, with at least 3 years on MTA or other public transportation infrastructure projects. * Familiarity with MTA project delivery methods, contracts (such as Design-Bid-Build, Design-Build), and agency procedures. * Experience working with relevant regulatory agencies and compliance standards (e.g., OSHA, ADA,

Job Description DUTIES AND KEY RESPONSIBILITIES: • Champion and support execution of all approved company programming and resident engagement programs., • Seek out, research and/or develop and present potential new programs or vendors that will help fulfill the goal of purposefully engaging the organization’s residents holistically (physically, educationally, spiritually, socio-emotionally, etc.) across all departments and programs. (including Assisted Living, Reflections, Inspirations, and Independent Living), • Work with the VP of Resident Experience to identify strengths, opportunities, and strategies in each region in regard to programs in all departments, including memory care programming. Metrics and KPIs to be considered include programmatic participation rates, occupancy, quality assurance programs, team member and resident engagement and satisfaction surveys, and all other company systems. Work with Corporate Director of Program Innovation and Engagement and other leadership to develop/implement new systems and metric-measurement processes where needed., • Support creation of/updates to and delivery of director and coordinator level orientation training as it relates to person-centered engagement and programming, either in person or virtually; this may include supporting Senior Lifestyle Directors with this, 1:1 onboarding or orientation meetings (in person or virtually) with new Lifestyle Directors, Director of Reflections, Lifestyle Coordinators, and/or Executive Directors/General Managers., • Lead or assist with any higher-level post-orientation training further related to resident engagement and programming., • Place emphasis on verbal and nonverbal communication techniques that meet the residents on a more emotional level and support team members in doing so as related to programming and resident engagement., • Support and guide Senior Lifestyle Directors in their role in onboarding and supporting new Lifestyle Directors or existing Lifestyle Directors in need of specialized support, • Work with Directors of Reflections to develop their skillset in creating engaging and purposeful days for their residents and leading their teams to do so in coordination with the Lifestyle Directors., • Develop high-potential Lifestyle Directors to become training leaders and mentors for their peers and help build peer networks., • Facilitate scheduled Teams calls and support cluster/regional meetings with both Lifestyle and Reflections Directors to support existing initiatives or roll-out new initiatives; lead train-the-trainer programs related to program across all departments., • Interview final Lifestyle Director candidates who have already completed all other steps of the interview process (Executive Director/General Manager and regional team)., • Conduct strategic site visits for key/focus communities., • Communicate any necessary follow-up measures for/to community, regional and Corporate/VP teams., • Partner with regional team as needed to support reviewing programming budgets and assist with action plans or performance improvement plans., • Partner with regional team as needed to support resident-focused SBAR calls or specific programmatic intervention needs., • Review, as necessary or as requested by Corporate Director, community calendars and all LifeLoop and/or Illustratus functionality, and support implementing re-training and adjustments where needed., • Establish and maintain relationships and collaboration with Regional Directors of Healthcare, Regional Directors of Dining Services, and Regional VPs of Operations to support program delivery in all communities and departments., • Support new community opening teams at specified T-minus times and provide the knowledge for the establishment, set up, and methodologies to sell and deliver the company’s recreation programs across all departments., • Stay abreast of professional developments in the field., • Perform all other duties as assigned by VP of Resident Experience, or COO. QUALIFICATIONS: • License or specialized certifications in field(s) of Activities, Programming, or Memory Care, or college degree. Specific experience or certification in Memory Care engagement and support preferred., • Minimum of five (5) years’ experience in Assisted Living operations, • Demonstrated experience in programming, initiatives, and leadership., • Five (5) years supervisory and management experience including hiring, coaching, performance management, daily operations and budgeting supervision, discipline and counseling., • Ability to handle multiple priorities., • Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests., • Possess excellent written and verbal skills for effective communication and the ability to create and facilitate group presentations of various sizes and audience types, including to downstream, upstream, and external audiences.

Job DescriptionAre you passionate about making a positive impact on children's lives? As General Manager, you will lead a diverse team, manage 4-wall swim school operations, and increase sales through enrollment while ensuring profitability. In this role, you will oversee our expanding aquatics programs, ensure a safe and clean environment, deliver a world-class customer experience, and engage the local community effectively. This role will be crucial in locally and nationally growing our brand and delivering consistent brand standards. If you are excited about giving back to the community and making a lasting impact on children's lives, then SafeSplash is the place for you! Benefits * Paid Training * Daily Pay available * SafeSplash® Brands Curriculum Certification * Bonuses Opportunities * Flexible Hours * Free Swim Lessons for immediate family of employees * Career Growth * Health Insurance * Paid-Time Off * 401k Responsibilities: Operations Management * Class Scheduling: Effectively manage scheduling and staffing levels to meet business demands and class mix. * Risk Management and Compliance: Ensure all operations comply with local, state, and federal regulations, including safety standards, health codes, and employment law. * Facilities: Ensure ongoing maintenance, cleanliness, and brand standards, including the interior, exterior, pool, and pump room are maintained. * Safety: Promote a safety culture for our team, students, and parents by consistently executing the quality assurance and brand standards and responding accordingly. Financial Acumen * Reporting: Leverage financial data and reporting to build and execute strategies to deliver the expected outcomes with revenue and profitability. * Labor Management: Effective use of labor to maximize utilization and class mix. * Budget Management: Monitor expenses while balancing the brand standards and financial outcomes. * Cost Control: Implement cost-saving measures without compromising the quality of the services or the brand. Employee Management * Hiring & Staffing: Manage recruitment, post jobs, interview, and oversee onboarding to integrate new employees while also effectively planning succession. * Training & Development: Provide initial training for new staff and ongoing education and development for all team members to enhance skills and stay current with standards. * Retention-Focused: Cultivate a positive, inclusive workplace culture that encourages staff retention through team building, recognition, and growth opportunities. * Culture of Performance: Provide employees with ongoing coaching, feedback, and support to foster continuous improvement and professional growth. Customer Experience * Customer Satisfaction: Deliver a world-class customer experience, leveraging Net Promotor Score (NPS) to measure effectiveness and adjust where needed. * Customer Retention: Ensure consistent execution of processes to drive customer engagement and retention. * Customer Follow-Up: Manage all customer requests effectively and promptly, as well as feedback from social platforms. * Customer Reviews: Actively obtain customer feedback and reviews on platforms like Google, Yelp, and local landing pages to boost enrollment and SEO engagement. Marketing & Community Engagement * Local Marketing: Develop and implement a local marketing strategy to promote the school’s programs and ensure continuous growth and community involvement. * Social Media Management: Create and manage social media posts on relevant platforms to encourage customer interaction, engagement, and enrollment. * Competitive Awareness: Maintain a competitive advantage in the community through competitive analysis, pricing research, and staying informed about new openings. * Community Relations: Build and maintain relationships with local businesses to enhance community visibility and create cross-promotional opportunities. Job Type * Full-time * Pay: Based on experience, location and volume impacts * Weekdays, Weeknights and Weekends required * 40+ hours a week (typically 40 hours a week; seasonality can impact this) * Work Location: On-site Requirements * 3-5 years of management experience leading large teams. (30+ employees) * High school diploma or equivalent required; a bachelor’s degree in recreation, sports * management, business administration, or a related field is preferred. * Strong written and verbal communication skills. * Ability to multi-task in a fast-paced environment while being agile and taking initiative. * Strong critical thinking skills and proactive approach to problem-solving. * Must be able to lift 30 lbs. and be on your feet for long periods. * CPR, First Aid, and AED certifications are required within 90 days of hire. (training provided) * Lifeguard and Certified Pool Operator certifications preferred. * Aquatics management or swim instruction experience is a plus. #slbspo

Job Description W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services. Our quality focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America. We have earned a reputation of being a high value provider and are best known for truly partnering with our clients in a highly collaborative environment. This level of partnership yields real solutions and best supports our clients’ brand image. Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments. Our personnel are empowered to make decisions and resolve issues in order to achieve a high level of client satisfaction in a rapidly changing environment. Partner with W Services to experience the difference and the new standard of clean. We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another. About the Role: Client Experience Account Manager Acts as the client representative within the W Services organization. Ensures that all external and internal service requirements are properly executed to proactively meet and exceed WSG clients’ expectations and program objectives. Responsible for auditing procedures and contributing to issue resolution. To ensure the highest quality results and communication contribute to long-term productive client relationships and, subsequently, the long-term success of our business. Key Responsibilities Client Relationship & Facilities Program Management • Act as the primary liaison for assigned corporate clients, managing all aspects of their facilities programs across multiple sites., • Maintain overall accountability for the success and satisfaction of client accounts., • Build and maintain strong client relationships through proactive communication, regular performance reviews, and a consultative approach to solving facilities-related challenges., • Identify and support organic growth opportunities in service lines such as janitorial, construction, emergency response, and all services provided by W Services. Service Delivery Oversight • Monitor account performance and present strategic recommendations to clients., • Oversee the implementation of new services or site rollouts, coordinating with internal teams and vendors to ensure seamless transitions and consistent service delivery., • Monitor and close tickets within the Resolution Tracking System (RTS) while contributing to trend reporting and continuous improvement efforts., • Conduct audits and partner with field teams to ensure adherence to performance expectations and compliance requirements. Financial Accountability & Regulatory Communication • Support financial management of client accounts, including pricing proposals for new services, invoicing alignment, and account receivables follow-up when needed., • Communicate changes in labor regulations, minimum wage adjustments, and sales tax updates that may impact service pricing or delivery. Additional Responsibilities • Coordinate with internal departments—Field Operations, Procurement, Compliance, Construction, Finance, and Executive Leadership—to align client goals with service capabilities., • Participate in cross-functional meetings to identify areas of operational improvement and share client feedback for service enhancement., • When needed, provide after-hours support for critical client needs, urgent service requests, and escalations., • Special projects will be assigned as needed. Knowledge and Skill requirements • Minimum of 5 years industry experience, • Keen attention to detail and adherence to deadlines, • Excellent verbal & written communication skills, • Experience delivering client focused solutions based on clients’ needs., • Natural relationship builder with integrity, reliability, and maturity