Multi-Site Service Manager
4 days ago
Atlanta
Job Description Multi-Site SERVICE MANAGER General Statement of Duties: The Multi-Site Service Manager is a result-driven leader responsible for maintaining properties' physical condition and marketability. Effectively develops and leads strong maintenance teams to accomplish short and long-term objectives for assigned properties and achieve established performance benchmarks. Each Senior Service Manager oversees more than one property. This is a hands-on position as well as a developmental position. Maintain a high degree of trust, loyalty, and truthfulness as a Fiduciary of Columbia Residential. Supervision Received: Reports to Community Manager. Compensation: This is an hourly position. Essential Functions of the Position: Responsible for meeting or exceeding established performance benchmarks for contributing to the financial performance and managing the portfolio’s operations following company and regulatory guidelines: • Supervisor turnkey, ensure that apartment homes are rent-ready within five business days., • Instruct staff in work policies, procedures, safety procedures, and the use of maintenance equipment., • Ensure service requests are completed within company standards. Follow up on service requests to assure the highest quality customer satisfaction., • Conduct and/or assist with quarterly housekeeping inspections., • Ensure contractor's repairs meet specifications and established standards., • When necessary, plan and prepare service staff work and lunch schedules., • Manage budget by controlling expenses., • Attend and participate in resident meetings and events., • Accurately complete reports as required., • Manage warranties and coordinate with contractors to schedule repairs., • Counsel staff to resolve performance and human resource issues., • Inspect maintenance equipment weekly to ensure that it is working properly., • Conduct annual performance evaluations., • Conducted inventory of current stock and ordered parts/supplies to ensure that supplies and equipment were available in adequate amounts., • Maintain asset inventory system for internal audit purposes., • Ensure the maintenance team is in company-approved uniform., • Perform other duties as assigned by management., • Will schedule and be part of an on-call schedule., • Maintain all required maintenance logs, find below:, • Environmental Protection Agency log (EPA) which documents refrigerant along with copies of invoices., • Mold., • Inspection., • On Call., • All others as required. Skills/Specialized Knowledge: • Ability to read, write, understand, and communicate effectively with a team., • Ability to use a personal computer and working knowledge of Microsoft Word, Outlook, and Excel., • Heating, Ventilating, and Air Conditioning (HVAC) knowledge is required., • Knowledge of (property) site functionality., • Strong organizational and time-management skills., • Excellent customer service and interpersonal skills., • Ability to negotiate a contract., • Ability to set goals and consistently meet deadlines., • Ability to use standard maintenance tools and equipment in a training capacity., • Ability to perform intermediate mathematical and accounting calculations., • Knowledge of federal fair housing laws and any applicable local housing provisions., • Ability to multi-task., • Ability to make quick and effective decisions., • Ability to analyze and resolve problems., • Ability to cope with and defuse situations involving angry or difficult people., • Ability to successfully delegate., • Ability to manage a team., • Ability to conduct interviews., • Ability to train., • Ability to maintain flexibility and creativity in a variety of situations., • Ability to maintain confidentiality., • Ability to drive an automobile. Education and/or Experience: • A high school diploma or equivalent is required., • College degree preferred., • Minimum of 2 years previous experience in property management maintenance, and other building maintenance. Required licenses or Certifications: • Current driver's license and automobile insurance., • EPA Certified Type II or Universal., • Certified Pool Operator (CPO) certification., • Other licenses and/or certifications as required by state law. Other Requirements: • Must comply with all safety regulations including, but not limited to the use of back braces, safety goggles, and gloves when appropriate., • Must always be reachable via phone except during approved time off., • Some travel may be required., • Will be on an emergency call. Physical Demands: • Standing, walking, and/or sitting for extended periods., • Frequent handling, use of hands, fingers, talking, and hearing., • Moderate climbing, bending, stooping, kneeling, crouching, reaching, lifting, and feeling., • Pronounced visual acuity (near and far) and field of vision., • Ability to judge distances and spatial relationships., • Ability to identify and distinguish color., • Ability to distinguish the differences or similarities in odors, such as a gas leak. Mental Functions: • Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct., • Ability to tolerate stressful situations., • Ability to work under minimal supervision. Work Environment: • Exposure to noise, vibrations, and atmospheric conditions, as well as working in confined or restricted spaces. Hazards: • Exposure to burning fuel, explosive substances, or radioactive rays or waves., • Potential exposure to environmental hazards, chemicals, electrical shock, heights, moving mechanical parts or machines, fire, and radiation. Our Mission: Provide quality affordable housing for low and moderate-income families. Provide an environment for its team members to excel and be recognized and rewarded for their accomplishments Provide the Principals and Partners a fair return on their effort and investment Core Values: EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER
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