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Job DescriptionCompany Description Start Dates: Spring & Summer 2026 Want to accelerate your career in a high-energy, commercial role? If you’re competitive, a confident communicator, both on the phone and in person, and hungry to grow fast, our Associate role at Third Bridge could be your next big move. About Third Bridge We connect the world’s top investors and business leaders to the insights that shape investment decisions. From private equity firms and hedge funds to leading consultancies, our clients count on us to find the exact expert they need — fast. Since 2007, we’ve grown to 1,500+ people across global financial hubs, becoming a trusted research partner to thousands of decision-makers. This is where ambitious people come to accelerate their careers. Job Description Why Join Us? We’re offering more than a role — we’re offering a career launchpad. As a Client Services Associate, you’ll develop the commercial awareness and business acumen that open doors to long-term careers in sales, account management, leadership, research and so much more. We promote from within, and our top performers move into management in as little as two years. You’ll thrive if you: * Love a fast-paced, target-driven environment * Have the confidence to pick up the phone and start conversations with anyone * Are naturally curious, quick to learn and love to solve complex problems * Build rapport fast and think on your feet * Are resilient and motivated to exceed goals What You’ll Do You’ll be at the heart of our business — finding, calling, and engaging industry experts to deliver the insights our clients need, often under extremely tight deadlines. Expect to spend much of your day on the phone, persuading specialists to share their expertise and securing their time for client calls. Day to day, you’ll: * Own projects end-to-end, truly understanding the specific client needs and scheduling high-calibre expert calls. * Cold call and engage experts across industries, overcoming objections and winning buy-in * Work at speed, managing multiple projects and clients at once * Learn fast, gaining broad knowledge of markets, business models, and regulations * Cross-Sell the full range of Third Bridge services including content library, surveys, advisory, as well as 1-1 calls. What You’ll Gain * Commercial edge: Sales, negotiation, relationship-building skills and the opportunity to develop leadership skills very early in your career * Client exposure: Work with leading private equity firms, hedge funds, and consultancies * Clear progression: Every manager started in the Associate role; promotion possible within 2 years • Annual Personal Development Allowance to invest in your growth Would you like to learn more about our Associate position? Take our free virtual job simulation and learn what it is like to work in this role. Qualifications What We’re Looking For You’re intellectually strong, you’re ambitious, have leadership or extracurricular experience, and have shown grit through internships, work experience, or other achievements. Additional Information Salary and Benefits: * Earn competitive pay of $84,000+ in your first year, with a $70,000 base salary and uncapped bonus potential after just one month. * Enjoy comprehensive benefits including health, dental, vision, 401K matching, and more. * Appreciate good work-life balance with 15+ vacation days, flex days, and work from anywhere for one month per year. * Be part of our engaging culture with social events, professional development, and a dynamic, supportive team. Key Words: Graduate Job, Graduate Scheme, Graduate Programme, Entry Level Job, Financial Services, Degree, Early Careers, Communication Skills, Problem-Solving Skills, Drive, Team Work, Management Consultancy Clients, Private Equity Firms Clients, Hedge Fund Clients, Investment Decisions, Cross-Sell, Expert Network, Client Services, Cold Call, Jobs in New York City, NYC Jobs, January

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the RoleWe are seeking a highly motivated and experienced SMB Customer Success Manager (CSM) to join our growing team. The SMB CSM will be responsible for managing a high volume of accounts at a low-touch pace, leveraging technology to ensure customer satisfaction, drive retention, and foster long-term relationships with our SMB hotel partners. This role will have an increased focus on identifying and executing expansion opportunities within the existing customer base.Responsibilities • Customer Retention: Proactively engage with a large portfolio of SMB hotel accounts to ensure continued satisfaction and utilization of Canary products. Utilize automated tools and scaled outreach methods to identify and mitigate risks to customer churn, • Customer Health Management: Monitor customer health metrics across a broad base of accounts, identify common areas for improvement, and develop scalable action plans to increase customer success for SMB partners, • Customer Expansion: Proactively identify opportunities for product expansion within existing SMB accounts, collaborating with sales teams to drive upsell and cross-sell initiatives through targeted, technology-driven campaigns, • Relationship Management: Build and maintain relationships with key stakeholders at client hotels through efficient and intentional scaled communication, leveraging digital channels and automated touchpoints, • Product Expertise: Become a subject matter expert on Canary Technologies' product suite, providing guidance and best practices to a wide range of SMB customers through self-service resources and automated communications, • Issue Resolution: Act as a point of contact for common customer issues, working cross-functionally with support, product, and engineering teams to ensure timely resolution for SMB accounts, often guiding customers to self-serve solutions, • Scaled Engagement: Employ technology and automation to produce meaningful customer touchpoints that are scaled yet intentional, ensuring a consistent and valuable experience for a high volume of accounts.Qualifications, • Bachelor's degree (BS/BA), • 3-4 years of proven experience in account management or customer success, preferably within a high-volume B2B SaaS environment, • Strong understanding of customer success methodologies and best practices, particularly in a low-touch, high-volume model, • Excellent communication skills, with an emphasis on written and digital communication for scaled engagement, • Ability to manage multiple accounts simultaneously and prioritize tasks effectively, utilizing CRM and customer success platforms, • Proficiency in leveraging technology (e.g., CRM, customer success platforms, marketing automation tools) to manage customer relationships at scale

Job Description The Client Services Coordinator supports the Client Services team in delivering outstanding client experiences by managing documentation, scheduling, and internal follow-ups. This entry-level role provides vital administrative support, helping the team maintain accurate records, coordinate meetings, and prepare materials for client communication. The Coordinator is essential in ensuring operational consistency across client accounts. Responsibilities Client Strategy & Relationship Management • Provides day-to-day support across Tier 1–3 accounts by coordinating communications, documentation, and scheduling., • Supports Managers and Senior Managers with timely and accurate tracking of project actions and client requests., • Ensures that project documents, call notes, and meeting agendas are well prepared and client-ready. Account Growth & Commercial Development • Supports client-facing team members by compiling historic scope and delivery data to inform renewal or upsell discussions., • Maintains reference documents and logs to help team track engagement history and opportunity timelines., • Assists in follow-ups to nurture ongoing client conversations post-delivery. Client Delivery Governance • Tracks delivery milestones in CRM tools and project boards (e.g., HubSpot, Monday.com), ensuring all updates are current., • Logs client feedback rounds and supports content upload or review logistics., • Helps prepare client-facing decks, recaps, or handover notes for internal use. Cross-Functional Collaboration • Works closely with PMs to ensure project schedules, meetings, and updates are clearly communicated., • Coordinates with BD on contact records and helps align notes between teams., • Flags recurring questions or delivery themes for discussion in team reviews. Team Leadership & Capability Development • Participates in team meetings and internal knowledge-sharing sessions., • Seeks out learning opportunities from senior team members and proactively upskills in tools and workflows. Process & Tools Optimisation • Keeps CRM and shared documentation up to date., • Identifies repetitive tasks that could benefit from process improvements or templating., • Helps test new tools and SOP updates as they roll out across the department. Reporting, Feedback & Escalation Management • Maintains contact logs, activity trackers, and supports NPS/feedback survey rollouts., • Alerts team leads if a client hasn’t received key updates or requires a follow-up., • Compiles inputs for team reporting dashboards and post-project summaries. Hiring & Onboarding • Assists in onboarding new Coordinators by walking them through systems, shared files, and daily task flows., • 1–2 years in admin, coordination, or client service support, • Experience working in a fast-paced agency or studio environment, • Excellent organizational and task management skills, • Strong written communication, • Basic knowledge of CRM or documentation tools, • Ability to take accurate notes and follow up independently, • Detail-oriented and proactive mindset, • Comfortable juggling multiple internal and client-facing tasks, • Strong team collaboration skills, • Salary: $50 to 65k per annum depending on experience, • Bonus Scheme: based on annual company performance, • Retirement Plan (401k), • Health Care Plan (Medical, Dental & Vision), • Gym membership, • Fantastic office environment in a nice location

Job Description What does a great Client Success Manager do? An InvestCloud Client Success Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Client Success Manager delivers exceptional service and a valuable solution. This position sits within our APL business unit, and will manage and defend a book of business aligned by customer segment within a geography. The CSM will be accountable for the commercial close of all deals and retention of existing business. The Client Success Manager will also open larger solution opportunities and introduce Sales and Customer Success Managers. Responsibilities • Make the Client Happy, • Driving Relationship Governance to ensure that we’re making the client(s) happy at a personal level, • Connect with business sponsor on weekly basis while in delivery (monthly if not in delivery), • Maintain relationship powermap. If change in sponsors, build relationship with new sponsors, • Identify personal win for client and Drive alignment between InvestCloud and personal win, • Driving Executive Governance – Enforce executive governance on a monthly basis (quarterly if not in delivery) to ensure that Investcloud and the client are aligned on the status of the relationship and have an opportunity to drive resolution where necessary. Schedule a prep, Ensure the right people are in the room from the client and from InvestCloud, issue meeting minutes, • Build and long-term trusted advisor relationship within their accounts at C-Suite and E-Suite levels. Identify personal win for client and Drive alignment between InvestCloud and personal win, • Drive collection of NPS and, • Drive Operational and Service Excellence, • Ensure Alignment to Business Objectives: Understand the client’s business objective, ensure that the business objectives are being met (e.g. ensure that business kpi’s are being met), • Manage Closure of Open Issues: Understand open issues and work with appropriate teams to drive closure, • Escalate Timely and Effectively: Escalate outstanding issues to senior management, the appropriate escalation path, amber flag, red flag, • Ensure SLA’s are In-Line: Being aware when SLA’s are breached, escalating through the appropriate internal and external channels, • Do a weekly ticket review and work with the platform success team to drive ticket resolution, • Defend Revenue, • Manage Renewals: Manage the renewal process (timing, initiation, annual CPI increase, floor and incremental fees, liability clauses, interacting with legal, the art of negotiation) to drive new value to client and maximum ARR for InvestCloud, • Manage Account receivables: Ensure clients are paying and account receivables are current to drive optimal cash flow for InvestCloud, • Monitor usage of current platform and take action to drive and grow usage, • Grow Revenue, • Maintain solid understanding of InvestCloud propositions to initiate conversations and raise interest., • Drive growth by expanding InvestCloud footprint within accounts.in terms or client relationships and in terms of product, • Maintain and Executing Against Account Plan: Develop, maintain, and execute on account plan, • Identify Upsell Opportunities: identify growth opportunities and collaborate with Sales to upsell/cross sell into the Accounts, • Maintain white space on client Basic Qualifications for Consideration: • BA/BS degree required, MBA a plus, • 10+ years of financial services experience preferably within the customer segments of Wealth & Asset Management, • Proven account management experience in a customer facing environment required, • Strong understanding of customers and their business model and workflows, • Demonstrated selling skills (identity, develop and articulate a complex proposition/consultative selling), • Strategic thinker, • Strong negotiation skills, • Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions About InvestCloud InvestCloud, a global leader in wealth technology, aspires to enable a smarter financial future. Driving the digital transformation of the wealth management industry, the company serves a broad array of clients globally, including Wealth and Asset Managers, Wirehouses, Banks, RIAs, and Insurers. In terms of scale, the company’s clients represent more than 40 percent of the $132 trillion of total assets globally. As a leader in delivering personalization and scale across advisory programs, including unified managed accounts (UMA) and separately managed accounts (SMA), the company is committed to the success of its clients. By equipping and enabling advisors and their clients with connected technology, enhanced intelligence, and inspired experiences, InvestCloud delivers leading digital wealth management and financial planning solutions, complemented by a dynamic data warehouse, which scale across the complete wealth continuum. In 2024, InvestCloud was named CNBC World’s Top Fintech Company, a proof point of the company’s commitment to innovation and client success. Headquartered in the United States, InvestCloud serves clients around the world. For more information, visit InvestCloud.com. Our Values • Client Connected, • Human Centered, • Technology Forward, • Respect + Integrity, • Excellence The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on the applicant’s geographic location. Salary range: $165,000 - $180,000 #LI-BH1 #LI-BH1

Job DescriptionDescription: About Us: Guideline is driven by a bold mission: to define the future of advertising. Our dedication lies in empowering marketers worldwide by transforming traditional industry processes into cutting-edge tools built on market transparency. Join our team as we guide the top brands, agencies, and media owners in realizing a more intelligent media buying and selling landscape. About the Role: As a Senior Customer Success Manager at Guideline, you will be at the forefront of ensuring our clients maximize the value of our solutions. You will play a pivotal role in driving customer adoption, engagement, and overall satisfaction throughout their journey with Guideline. Your consultative approach, proactive mindset, and commitment to understanding client needs will be key in fostering strong relationships and driving customer success. Responsibilities: · Own the end-to-end customer relationship: Take ownership of the customer lifecycle, focusing on driving adoption and usage, product engagement, best practices and satisfaction of Guideline solutions. · Account Management: Build and nurture strong, long-term relationships with customers, ensuring they maximize the value of our solutions. · Renewal Management: Own the customer renewal process, proactively managing timelines, and engaging with customers well before renewal dates to ensure seamless contract renewals. · Customer Retention: Drive customer satisfaction and retention by regularly engaging with customers to understand their business goals and identifying opportunities for upselling or expanding service offerings. · Success Planning: Develop and implement tailored success plans for each customer, aligning solutions with their evolving needs to increase the likelihood of renewal and long-term growth. · Data-Driven Engagement: Track customer health metrics and usage patterns, and utilize this data to address risks or challenges that could impact renewal outcomes. · Collaboration: Work closely with sales, product, and support teams to address any obstacles to renewal and ensure customers’ expectations are met or exceeded. · Identify opportunities for product expansion: Proactively identify opportunities for product expansion and growth within client organizations, leveraging a deep understanding of their business needs, working with their Client Partner counterparts who will own the commercial relationship. · Provide guidance on product functionality: Offer guidance on product functionality and workflows, based on the specific business needs and goals of each client. At the same time, understanding client needs and objectives and provide guidance on how to leverage guideline solutions (software) to achieve these goals · Conduct consultations, demos, trainings and QBRs: Based on client data through Pendo and other reporting options, engage clients in consultations, demos, trainings, and Quarterly Business Reviews (QBRs). Educate users on product features, utilization, and drive value realization. · Stay abreast of product and market changes: Stay informed about product and market changes, ensuring clients are equipped to leverage new offerings effectively and stay ahead of industry trends. · Act as the primary point of contact: Serve as the primary point of contact for clients, ensuring their needs are understood, addressed, and prioritized effectively. Responsible for ensuring client understanding and utilization of resources available through Guideline, including support, training, newsletter content, etc. Facilitate client empowerment to utilize resources appropriately and effectively; serve as point of escalation for gaps in needs or SLA adherence. · Monitor client usage and satisfaction: Continuously monitor client usage and satisfaction by tracking metrics like utilization, engagement, and satisfaction levels. Implement proactive strategies to improve these key performance indicators and enhance the overall client experience. Own the customer relationship: Proactively focusing on driving adoption and usage, product engagement, best practices, and satisfaction of GL solutions. Compensation & Benefits We offer competitive compensation based on experience, education, and skill level. Full-time employees also receive: • Health, dental, life, and disability insurance, • RRSP with company match, • Paid time off and parental leave, • Teledoc Health services, • Employee recognition and referral bonuses Diversity & Inclusion At Guideline, we believe diverse teams build better products and stronger companies. We’re proud to be an equal opportunity employer and encourage applications from people of all backgrounds, experiences, and perspectives. Requirements: · Minimum of 5-8 years of experience in a customer-facing role, preferably in B2B SaaS customer success, account management, or consulting. · Critical thinking and a solution-oriented mindset. Ability to identify - and act on - opportunities for improvement in process, product usage, customer engagement, cross functional collaboration, and comfort with technical solutions. · Strong consultative approach with a focus on understanding client goals and delivering value-driven solutions. · Highly organized and responsive to customer needs and internal teams. · Curiosity and eagerness to learn, explore, and teach others. · Exceptional relationship-building skills with empathy for customer pain points and a dedication to resolving issues effectively. · Excellent written and verbal communication skills with a genuine desire to see clients succeed. · Emotional Intelligence (EQ) to navigate personal relationships and collaborate effectively. · Demonstrated ability to manage competing priorities with a sense of urgency while maintaining professionalism and accuracy. · Proficiency in Excel, PowerPoint, Salesforce; experience with Jira, Gong, and Pendo, is a plus · Bachelor’s degree in communications, advertising, business, information technology, or related field preferred.

Job Description Who We Are: Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground up. We're looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce. If you're motivated by a desire to solve problems and deliver groundbreaking insights and solutions you'll fit in perfectly! About the Role: Working on the Customer Success Team requires a passion for building solid client relationships and becoming our customers' most valuable partner. We are a close-knit team that takes pride in our work and loves working together. We are customer-obsessed and are willing to go the extra mile for our merchants. The Customer Success Manager owns the post-sales experience and works directly with our customers to understand their business and partner with them to ensure their success. As a Customer Success Manager, you will use your consultative and relationship-building skills to deliver strategic recommendations, best practices, and expertise to our clients. Are you ready to join us? What You Will Do: • Develop a deep understanding of your customers' businesses, including their objectives and success criteria for a relationship commerce program and how it fits into their long-term and short-term goals, • Understand your customer's organizational landscape, identify key stakeholders, and build solid relationships with client operating partners, • Anticipate customer needs, identify key activities needed to push results, recognize interdependencies, and develop and manage project plans to ensure delivery of timely, high-quality customer programs and excellent customer service, • Educate customers on best practices and advise on strategies and tactics to steer relationship commerce program KPIs and exceed their business objectives, • Conduct comprehensive business reviews that demonstrate a deep understanding of your customer's subscription program goals and results and provide data-backed recommendations that will maximize program results, • Participate in and provide guidance for innovative cross-functional projects for your customer, • 3-6+ years of customer management/vendor management experience ideally with some experience working in SaaS retail-tech or mar-tech, • Experience project managing complex initiatives and campaigns from inception to launch to evaluation and optimization, • Outstanding communication, interpersonal, and presentation skills, • Experience in web-based business or retail industry experience that includes e-commerce on major platforms such as Shopify, Salesforce, BigCommerce and Magento, • Desire to go beyond the basics and bring new ideas and thinking to Ordergroove and our clients, • Optimistic, able to face challenging problems with enthusiasm, with a willingness to roll up your sleeves to get the job done, • An ability to manage competing priorities in a fast-paced environment, • Excellent work ethic, team player, resourceful, and a positive 'can-do' outlook, • Advanced skills in Google Suite About Ordergroove: Ordergroove powers recurring revenue for the world's largest and most innovative retailers including L'Oreal, Dollar Shave Club, La Colombe Coffee, Bonafide Health, BarkBox, and more. As a direct result, more than 11% of adult Americans have a subscription powered by Ordergroove. Our technology makes seamless, one-of-a-kind subscriber and membership experiences possible to turn one-time transactions into profitable recurring customer relationships. Ordergroove's powerful platform empowers merchants with highly customizable options such as flexible promotions, bundling, and analytics to bolster their bottom line while making customers' lives easier. We recently achieved a milestone year with 152% year-over-year new business growth and were rated best-in-class subscription technology by CB Insights and eCommerce Platform of the Year by RetailTech Breakthrough Awards. Our company values celebrate collaboration, different perspectives, and curiosity with the goal of getting to the right answer, no matter who came up with it. At Ordergroove we are committed to creating a welcoming and supportive environment for all people. We encourage people with different backgrounds and experiences to join our growing team so that we gain different perspectives and build the best team possible. We demand the best of ourselves and each other and never miss an opportunity to celebrate our successes. With a fully flexible work from anywhere culture, staying connected and supporting each other are always top of mind. We build our tight-knit community through small group events like trivia night, cooking classes, and book clubs. We encourage cross-functional relationships through virtual coffees and we stay close to the business through weekly team updates and quarterly all-hands meetings. At Ordergroove, we focus on flexibility and empowering our team to make the right decisions for themselves. We have flexible PTO, a totally remote (anywhere in the US) workforce, and an annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc). And of course, that is on top of the basics like competitive compensation (including stock options) and incredible, affordable benefits. Come join our amazing team while we enable the fastest-growing segment of commerce that makes life easier for millions of consumers every day! At Ordergroove, we want to hire, develop, and retain the best talent, making Ordergroove a top destination to grow your career. The pay transparency law is a way of narrowing the gender pay gap and fostering an engaged and positive working environment. It is also a way to share what we think is a reasonable, equitable, and competitive compensation structure for the roles on our team. The total compensation range (base + quarterly bonus) for this role is between $140,000 and $165,000 depending on experience plus equity.

Job Description Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. The individual will provide superior quality by performing audits pertaining to risk adjustment coding efforts. The individual will be responsible for daily operations pertaining to auditing functions as assigned. The individual will provide superior customer experience by educating internally and externally on opportunities for improvement discovered during auditing. This individual will work closely with Management to implement benchmarks, establish acceptable thresholds, and effective quality assurance programs. You will: • Maintain a quality assurance program, • Play a key role in ensuring coding compliance and accuracy, • Monitor the performance of the Risk Adjustment Operations both internally and with coding vendors, • Provides expertise as it relates to coding compliance for new and existing services, while ensuring compliance with organizational, federal, state, and third-party requirements., • Assist in the methods to effectively communicate information through presentations, reports, educational programs, memoranda, etc. by providing formal and informal education to QA specialists, coding vendors and staff., • Report findings to Leadership in a timely, consistent and effective manner ensuring that appropriate changes are implemented., • Support audit processes ensuring work flows and results are properly documented and maintained. Identify process improvements as needed., • Assist in the development of an effective training program regarding correct coding techniques/practices, • Assist with training new auditors and training of other staff as needed., • Create methods to share information on the program, quality, and initiatives with Management on a monthly cadence at minimum., • Bachelor's degree in relevant field of study preferred or 3-5 years related work experience coder with a minimum of 5 year's coding experience in risk adjustment both ACA and MA., • Expert knowledge of Risk Adjustment ., • Research and problem resolution skills., • Exceptional interpersonal relationship skills., • Must possess strong managerial, financial, and analytical skills., • Consistent demonstration of commitment to quality, customer focus, productivity, and process improvement., • Strong communication skills to effectively interact all levels of the organization, business unit leaders, and staff in a tactful and positive manner., • Experience overseeing remote (Work at Home) operations., • Exceptional interpersonal skills, proven success in complex and ambiguous environments., • Ability to work independently, with high productivity, and regularly meet deadlines., • Demonstrates excellent written and verbal communication skills conforming to all rules of punctuation, grammar, diction and professional style. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is:$78,000—$92,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. 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Job Description The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products and services. The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships. Position Responsibilities may include: • Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls., • Provide excellent customer service via face to face, phone calls and e-mails., • Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered., • Recommend alternate products based on cost, availability or specifications as needed., • Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments., • Generate new and repeat sales by providing product and technical information in a timely manner., • Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction., • Provide accurate information regarding availability of in-stock items., • Assist customers with warranties and returns., • Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments., • Periodically reach out to customers to determine satisfaction with the organization, products, and services, • Maintain records and prepare reports on sales activities., • Expand knowledge of HVAC products and keep current with latest trends within the industry, • Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible., • Understand and follow work instructions, operating procedures, and company policies., • Works within well-defined instructions, • Uses established procedures and works under supervision to perform assigned tasks, • Knowledge of HVAC equipment/products is preferred, • General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications, • Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;, • Positive, professional attitude, handling difficult customers with ability to diffuse negative situations, • Good phone etiquette and e-mail etiquette, • Ability to deal with high-volume customer traffic, • Effective verbal skills – must be able to explain fairly technical parts of information clearly, • Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders, • Effective organizational skills and time management skills including ability to prioritize and multi-task, • High level of attention to detail and accuracy, • Ability to establish positive working relationships with internal and external customers and employees, • Ability to use good judgment and strong work ethics and integrity on the job Experience: Physical Requirements / Work Environment: The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Job Description Position Title: Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility – work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest® has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest®, is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest ®. LifeVest® is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest® patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time – before/after work, and on days off. Responsibilities: • Contact caregivers and family to schedule services, • Willingness to accept assignments which could include daytime, evenings, and/or weekends., • Travel to patient’s homes and health care facilities to provide services, • Train the patient and other caregivers of patient (if applicable) in the use of LifeVest®, • Program LifeVest® according to the prescribing physician’s orders, • Measure the patient and determine correct garment size, • Review with patient, and have patient sign, all necessary paperwork applicable to the service., • Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment, • Manage device and garment inventory, • Have 1 year patient care experience, • Patient experience must be in a paid professional environment (not family caregiver), • Patient experience must be documented on resume, • Completion of background check, • Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL, • Disclosure of personal NPI number (if applicable), • Valid driver’s license and car insurance and/or valid state ID, • Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order, • Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically Powered by JazzHR p1c7ORROkC

Job Description Perplexity is an AI-powered answer engine founded in December 2022 and growing rapidly as one of the world's leading AI platforms. Perplexity has raised over $1B in venture investment from some of the world's most visionary and successful leaders, including Elad Gil, Daniel Gross, Jeff Bezos, Accel, IVP, NEA, NVIDIA, Samsung, and many more. Our objective is to build accurate, trustworthy AI that powers decision-making for people and assistive AI wherever decisions are being made. Throughout human history, change and innovation have always been driven by curious people. Today, curious people use Perplexity to answer more than 780 million queries every month–a number that's growing rapidly for one simple reason: everyone can be curious. We're seeking a detail-oriented and experienced Full Time Contract Support Associate to join our Customer Experience team, specializing in API Billing and Enterprise billing operations. This remote position is crucial for supporting our rapidly growing user base and enterprise customers as we scale our AI-powered search platform. You'll be the bridge between our enterprise clients, internal teams, and billing systems, ensuring seamless resolution of complex billing issues while identifying opportunities for process improvements and revenue optimization. ResponsibilitiesBilling Operations & Customer Support • Manage complex API billing inquiries and Enterprise billing escalations with meticulous attention to detail, • Serve as primary point of contact for enterprise-grade customers experiencing billing issues, • Process billing adjustments, refunds, and account modifications in accordance with company policies, • Investigate and resolve billing discrepancies across multiple payment systems and subscription models, • Maintain comprehensive documentation of all billing interactions and resolutionsStripe Platform Expertise, • Leverage extensive Stripe experience to troubleshoot payment processing issues, • Navigate Stripe Dashboard, APIs, and webhooks to investigate transaction failures and billing anomalies, • Collaborate with engineering teams to resolve complex API integration issues, • Manage subscription lifecycle events, including upgrades, downgrades, and cancellations, • Handle multi-currency billing scenarios and international enterprise accountsChargeback & Dispute Management, • Monitor, investigate, and manage chargeback cases from initiation through resolution, • Prepare comprehensive dispute documentation and representment materials, • Coordinate with payment processors and card networks to minimize chargeback ratios, • Implement proactive measures to prevent future disputes through customer education and process improvements, • Track chargeback trends and provide actionable insights to reduce future occurrencesCross-Team Collaboration & Process Improvement, • Partner closely with billing engineers to diagnose and resolve technical customer issues, • Collaborate with operations teams across Perplexity to ensure optimal resolution of billing cases, • Work with product, engineering, and finance teams to streamline billing processes, • Identify systematic issues and opportunities for automation to improve customer experience, • Contribute to billing policy development and customer communication strategiesEnterprise Customer Relationship Management, • Build and maintain strong relationships with enterprise clients and key stakeholders, • Provide consultative support to enterprise customers on billing optimization and usage patterns, • Escalate complex enterprise issues appropriately while maintaining ownership of resolution, • Participate in enterprise customer success initiatives and retention efforts QualificationsEssential Experience • 3+ years of experience in billing support, payment operations, or enterprise customer support, • Extensive hands-on experience with Stripe platform, including:, • Stripe Dashboard navigation and reporting, • Understanding of Stripe APIs, webhooks, and integration patterns, • Subscription billing, invoicing, and payment method management, • Multi-currency processing and international billing scenarios, • Proven experience communicating with enterprise-grade customers and stakeholders, • Strong background in chargeback management and dispute resolution processesTechnical Skills, • Proficient in payment processing concepts, including ACH, credit cards, and alternative payment methods, • Experience with subscription billing models and recurring payment scenarios, • Basic understanding of credit, metering and API billing concepts to help assist users with specific billing questions., • Proficiency in Excel/Google Sheets for data analysis and reporting, • Familiarity with CRM systems and ticketing platforms (Intercom)Soft Skills & Attributes, • Exceptional problem-solving abilities with attention to detail and analytical thinking, • Outstanding communication skills with ability to explain complex billing concepts clearly, • Customer-obsessed mindset with empathy and patience for frustrated customers, • Collaborative approach to working across multiple teams and departments, • Ownership mentality with ability to drive issues to completion independently, • Adaptability to work in a fast-paced, evolving startup environment Final offer amounts are determined by multiple factors, including, experience and expertise.

Job DescriptionBronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. RESPONSIBILITIES Employer and Opportunity Development • Work with PACT/RAD development program to connect residents with employment opportunities., • Work as part of a team to help residents of a PACT/RAD-converted housing development secure long-term, sustainable employment., • Work with connecting residents with employment and training opportunities created through the Section 3 federal program, which mandates that economic opportunities generated by HUD-assisted projects go to low- and very low-income residents., • Build and maintain relationships with employer partners including construction companies, property management firms, service providers, and other stakeholders involved in the PACT/RAD development and community., • Serve as the primary contact for employers interested in partnering with the program for recruitment and hiring., • Provide supportive services to help residents maintain employment and advance their careers, • Ensure timely and accurate documentation in compliance with all reporting requirements., • Ensure program meets contractual goals and reporting requirements., • Perform all other duties and tasks assigned Partnership and collaboration • Actively participate in program and with the team, including funder, property management, Resident association, etc., • Coordinate with external workforce development agencies, training partners, and community stakeholders to expand opportunities for residents., • Collaborate with the property management team to identify and address resident needs. Documentation and reporting • Maintain accurate and timely records of all client interactions, job placements, and employment outcomes., • Track and report on program performance metrics and Section 3 hiring goals, if required., • Submit regular reports to program management, funders, and government agencies, as required. QUALIFICATIONS • Bachelor's degree in human services, social work, business, or a related field. An equivalent combination of education and experience will be considered., • 2+ years of experience in job development, workforce development, or employment counseling, preferably with underserved or special populations., • Experience working with populations facing barriers to employment (e.g., formerly incarcerated individuals, unhoused individuals, opportunity youth, etc.) is highly desirable., • Familiarity with the Section 3 program and the local workforce development is a plus, • Strong verbal and written communication skills., • Excellent relationship-building and negotiation skills., • Proficiency with Microsoft Office Suite and client management software., • Ability to work independently, manage multiple tasks, and meet deadlines., • Bilingual ability (e.g., Spanish-English) is a plus, • Proficiency with database systems (e.g., Salesforce) and Microsoft Office Suite., • A proactive, results-oriented attitude with a high degree of empathy and discretion., • Advanced-level professional competency in written and spoken English language is required., • Authorization to work in the United States for any employer is mandatory, • Must be able to work some evenings or weekends to attend community events. PHYSICAL REQUIREMENTS • Ability to use a computer for prolonged periods., • Ability to occasionally lift and/or move up to 10 pounds., • Ability to stand, walk, or sit for long periods of time., • Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork., • Ability to bend and retrieve objects and/or documents., • Ability to travel in the boroughs of New York City and its adjacent counties via public transportation., • Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work., • TB Test required within the first 120 days of employment BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact

Job DescriptionLocated in New York, NY Are you passionate about helping customers succeed while driving growth and expanding revenue? We’re looking for a& Customer Success Representative& who thrives at the intersection of relationship management and sales. In this role, you’ll be the primary point of contact for a portfolio of clients, helping them unlock the full value of our product while identifying new opportunities for upsell, renewal, and long-term retention. This is more than support—it’s about driving client outcomes and growing revenue through strategic conversations, strong rapport, and a deep understanding of customer goals. What You'll Do * Own and manage a book of business, serving as the trusted advisor and point of contact for each client * Proactively engage with customers to ensure satisfaction, product adoption, and ongoing return on investment * Identify expansion opportunities such as upsells, add-ons, or feature upgrades, and collaborate with the sales team to close * Lead renewal conversations with a focus on long-term value and retention * Track customer health, usage metrics, and satisfaction scores to flag risks and intervene early * Deliver onboarding, product training, and strategic check-ins to drive client success * Collaborate cross-functionally with Product, Support, and Marketing to surface feedback and advocate for client needs * Maintain accurate notes and pipeline activity in the CRM such as Salesforce or HubSpot What We're Looking For * Early career talent wanted: 0-3 years experience in a customer centric role * Strong relationship-building and communication skills, comfortable speaking with decision-makers * A consultative, value-driven mindset with an ability to spot growth opportunities * Driven, goal-oriented, and energized by KPIs tied to retention and revenue * Familiarity with CRM tools and customer success platforms such as Salesforce, Gainsight, or HubSpot * Experience in SaaS, tech, or a subscription-based model is a plus What We Offer * Competitive base salary plus commission or performance bonuses * Opportunities for advancement into senior customer success or account executive roles * Comprehensive onboarding, training, and career development support * Collaborative, fast-paced team culture with plenty of recognition * Health benefits, paid time off, and flexibility including remote or hybrid work options &

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the RoleWe are seeking a highly motivated and experienced Mid-Market Customer Success Manager (CSM) to join our growing team. The Mid-Market CSM will be the primary point of contact for our Mid-Market hotel partners after they have successfully implemented and adopted Canary Technologies' products. This role is crucial in ensuring customer satisfaction, driving retention, and fostering long-term relationships.Responsibilities • Customer Retention: Proactively engage with a portfolio of mid-market hotel accounts to ensure continued satisfaction and utilization of Canary products. Identify and mitigate risks to customer churn, • Customer Health Management: Monitor customer health metrics, identify areas for improvement, and develop action plans to increase customer success, • Customer Expansion: Identify opportunities for product expansion within existing accounts, collaborating with sales teams to drive upsell and cross-sell initiatives, • Relationship Management: Build strong, trusted relationships with key stakeholders at client hotels, including general managers, operations managers, and IT teams, • Product Expertise: Become a subject matter expert on Canary Technologies' product suite, providing guidance and best practices to customers, • Issue Resolution: Act as an escalation point for customer issues, working cross-functionally with support, product, and engineering teams to ensure timely resolution, • Host QBRs: Conduct regular Quarterly Business Reviews (QBRs) with key clients to review performance, discuss strategic goals, and present product roadmaps.Qualifications, • Bachelor's degree (BS/BA).2-3 years of proven experience in account management or customer success, preferably within a B2B SaaS environment, • Strong understanding of customer success methodologies and best practices, • Excellent communication, interpersonal, and presentation skills, • Ability to manage multiple accounts simultaneously and prioritize tasks effectively, • Proactive and results-oriented with a strong customer-centric approach

Job DescriptionAbout Us: Torch Dental is a rapidly growing start-up whose mission is to improve the lives of healthcare providers by simplifying supply ordering, providing transparent pricing, and modernizing a previously outdated ordering process. Torch is targeting the $100+ billion office-based healthcare supply industry, starting with dental practices. Our innovative e-commerce software platform streamlines healthcare professionals’ procurement process and secures the best prices for products. We are a close‑knit team that enjoys working together every day to solve real‑world problems. We obsess over customer satisfaction, promote a strong bias for action, encourage team members to engage in impactful work, and foster a one team culture. Our goal is to create better solutions to help healthcare professionals succeed, and we are looking for people like you to help bring this vision to life. About the Role: At Torch, we’re on a mission to help dental practices save money, simplify ordering, and consolidate vendors. Our Customer Success team is the heartbeat of that mission, ensuring customers get measurable value and a seamless experience. We’re looking for a Customer Success Manager to join our growing team. You’ll manage a portfolio of small to mid-sized accounts, guide customers through onboarding and adoption, and play a key role in retention and growth. Along the way, you’ll develop expertise in customer engagement, platform usage, and account management—while collaborating across teams to improve the overall customer journey. Location: Austin, Texas or New York City(in office Monday - Thursday, flexibility on Friday) Key Responsibilities: • Own a portfolio of small to mid-sized dental practice customer accounts, ensuring a smooth onboarding, platform adoption, and renewals, • Drive product usage and value through proactive check-ins, education, and support, • Understand customer goals, track account health, and flag risks early to ensure retention, • Help customers maximize Torch features like cost savings, efficiency, and vendor consolidation, • Run quarterly reviews with customers to align on goals and highlight Torch’s value, • Assist with account setup, order building, and Torch platform education, • Log key customer insights in Salesforce and identify trends across your book, • Collaborate with Product, Operations, and Supplier teams by sharing feedback and insights, • Support pilot programs and contribute to process improvements with senior team membersAbout You:, • 2 to 5 years of experience in Customer Success, Account Management, or a client-facing role, • Strong communication and relationship-building skills, • Comfortable with having significant phone and video call time with customers for relationship management, • Comfort with using data and insights to drive conversations, • A proactive, detail-oriented mindset with a focus on customer value, • Eagerness to learn, grow, and contribute to a fast-paced, customer-obsessed teamBonus:, • Experience at a fast-growing startup, • Experience in healthcare and dental industry, • Knowledge of working with SMBs (small and medium business), • Experience using CRM tools (e.g. Salesforce)Compensation and Benefits:, • Compensation: OTE range of $84,000-87,000 dependent on location, Base salary between $61,000–$64,000 depending on location and experience (Includes material upside commission potential), • Medical and dental coverage with Aetna, • 401k benefits with Empower, • Unlimited paid time off (PTO), • Maternity and Paternity leave, • Commuter benefits for hybrid employees, • Fully stocked pantry and fridge for hybrid employees

Job Description Client Solutions Manager Overview: • The Client Solutions Manager will leverage their knowledge of online media, communication and relationship building skills, and analytical abilities to provide campaign intelligence and campaign strategy consultation, including identifying areas where we can provide more value to our clients. The Client Solutions Manager will be measured by their ability to build, cultivate, and partner with our clients as well as their ability to drive incremental revenue. The Client Solutions Manager is a nimble team player who is comfortable managing multiple clients, campaigns, and projects concurrently., • Location - New York City, NY or San Francisco, CA, • Hybrid Work Schedule – 2-3 days/weekResponsibilities:, • Build trusted relationships with clients providing best-in-class customer experience by proactively identifying and solving customer challenges, • Partner with cross-functional teams across Insights, Marketing, Media Operations, etc. to collaborate on campaign activation and drive toward client goals, • Be a consultative seller to renew and grow client investments, • Proactively analyze and optimize customers’ advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are achieved, • Consult and own all aspects of the client’s media campaigns including targeting, implementation, creative and content quality, optimization, performance, and proving ROI through campaign insights, • Apply rigor and use technology to design account plans to meet revenue goals, • Support customer communication and education including a best-in-class onboarding experience and ad hoc platform education needs, • Drive new product adoption and partner technology integration to enable client success and efficiency, • Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are metBasic Qualifications:, • 3+ years of experience in advertising, sales, marketing, consulting, or media, • 2+ years of auction based or programmatic campaign management and optimization experience (i.e. Google Ads, SEO/PPC, ad exchange/trading desks)Preferred Qualifications:, • BA/BS degree or equivalent practical experience, • Ability to work with MS Office Suite (PowerPoint, Excel, Google Docs), • Demonstrated experience with Sales Force or relatable ticketing systems, • Demonstrated analytical background and experience with statistical analysis, return on investment modeling, and advertising / media analytics, • Ability to think strategically with a proven track record of achieving results by connecting a customer’s pressures with data-driven products and solutions., • Demonstrated understanding of internet advertising technology and marketing automation, • Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision, • Ability to work independently and collaborate cross-functionally, • Demonstrated commitment to understanding and prioritizing the needs of the customerSuggested Skills:, • Stakeholder Management, • Sales Force, • Google DocsCompensation:, • $30.96 - $38.70/hr. (W2/Non-Exempt)Req# 16064

Job Description Amalgamated Bank is seeking a Sr. Contact Center Representative! This is a highly visible, high-impact team responsible for every aspect of the consumer and business inbound and outbound client experience. You will partner with the Bank’s Relationship Managers, Operations, Electronic Banking, and others to ensure that the client has an optimal experience in any situation. The Sr. Contact Center Representative will handle everything from general banking questions to troubleshooting technical issues with mobile and online banking via phone, email and CHAT across all market segments. By joining our team, you’ll be joining a Bank that believes that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers. Essential Job Functions: • Confer with customers by telephone in a pleasant, professional and efficient manner to provide information about Amalgamated Bank’s products or services, • Use effective skills to handle certain telephone standards such as call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects, • Confirm customer information while maintaining confidentiality, • Issue customer refunds in accordance with procedures, • Fulfill customer service requests in accordance with policy and procedures, • Process stop payments, order statement copies, checks and Debit/ATM cards for various products, • Instruct customers with using Online Banking and assist with consumer and business related password resets, • Keep records of customer transactions or interactions, recording details of customer complaints, inquires, comments as well as actions taken, • Research and resolve customer questions, problems or service complaints via phone, email or CHAT, • Research and provide resolution for all bill pay, person to person payments and mobile banking transactions, • Cross-sell products and services when appropriate or as directed, • Provide outbound acquisition, retention and referral support, • Serve as back-up/overflow to provide technical and operational call center support to business clients for Online, Mobile Banking, Remote Deposit Capture, and ABFast issues, by utilizing all prescribed means to research and ensure customer satisfaction, • Perform testing, as required, prior to system upgrades/releases Knowledge, Skills and Experience Required: • Minimum 3- 5 years’ experience within Financial Service industry and/or Call Center environment, • High School Diploma or equivalent, • Experience in internet banking and mobile technology, • Experience dealing effectively with the public, • Ability to correspond effectively via email and CHAT, • Strong analytical skills to resolve issues and discrepancies, • Proficient knowledge of Microsoft office, • Ability to handle all interactions with sound judgment within areas of learned responsibility Our job titles may span more than one career level. The starting base salary for this role is between $41,500.00 – $51,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas. Hybrid Work Model Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”. Search Firm Representatives- Please Read Carefully Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Job Description About Cleerly We're Cleerly – a healthcare company that's revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world's leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location. Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly's solutions are supported by more than a decade of performing some of the world's largest clinical trials to identify important findings beyond symptoms that increase a person's risk of heart attacks. At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description. While we are mostly a remote company, travel is required for some team meetings and cross function projects typically once per month or once per quarter, for some roles like sales or external facing roles travel could be up to 90% of the time. About the Opportunity Cleerly is seeking a Senior Client Success Manager to own and manage client relationships within a defined territory. This role will serve as the day-to-day liaison for healthcare clients—ensuring successful onboarding, driving adoption, addressing concerns, and promoting long-term satisfaction and expansion. The ideal candidate will have experience in healthcare or health tech, demonstrate strong communication and relationship-building skills, and bring a data-driven mindset to proactively manage client health and success. TTC*: $172,500 - $189,750 *Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.). We hire employees anywhere within the United States and account for geography when determining base salary. About the Team The Client Success role is pivotal in ensuring strong, long-lasting relationships with our clients. This position is responsible for managing day-to-day communication, acting as the main liaison between the client and our internal teams. By owning the client relationship, the Client Success Managers ensure that all client needs, concerns, and goals are addressed in a timely and effective manner. They represent the client's voice internally, advocating for their interests and ensuring alignment with our company's objectives. This role reports directly to the VP of Client Success and works daily with Implementation, Sales, and Product amongst other teams. Responsibilities Client Ownership & Relationship Management • Serve as the primary point of contact for clients within the assigned territory, • Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centers, and cardiology practices, • Conduct regular business reviews, utilization assessments, and check-ins to ensure client satisfaction and retention, • Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of Cleerly solutions, • Drive initial and ongoing adoption through best practices, education, and alignment with client goals Client Health Monitoring • Track key client metrics (utilization, turnaround times, NPS, etc.) and proactively identify and resolve risks to success, • Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells, and expansion, • Act as the bridge between clients and internal teams (Sales, Product, Clinical, Marketing) to ensure alignment and excellence in service, • Bachelor's degree; background in healthcare, life sciences, or business is preferred, • 7 + years of experience in client success, account management—preferably in a healthcare or SaaS environment, • Experience working directly with health systems, cardiology groups, or outpatient imaging centers is highly desirable., • Startup (Series A-C) experience preferred, not required., • Exceptional communication, interpersonal, and problem-solving skills, • Self-starter with strong organizational skills and the ability to manage multiple accounts with minimal supervision, • Familiarity with CRM platforms (Salesforce preferred) and data dashboards (e.g., Tableau or Looker), • Willingness to travel within the territory (up to 40%), • H: Humility- be a servant leader, • E: Excellence- deliver world-changing results, • A: Accountability- do what you say; expect the same from others, • R: Remarkable- inspire & innovate with impact OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. By submitting your application, you agree to receive SMS messages from Cleerly recruiters throughout the interview process. Message frequency may vary. Message and data rates may apply. You can STOP messaging by sending STOP and get more help by sending HELP. For more information see our Privacy Policy (). All official emails will come from @cleerlyhealth.com email accounts. #Cleerly

Job Description Patient Care Technician Responsibilities: • Keeping patient rooms clean and organized., • Monitoring patient health and measuring vital signs., • Maintaining accurate patient records., • Assisting the healthcare team with administering treatments., • Collecting liquid samples or specimens for testing., • Performing basic nursing procedures such as administering medications., • Reporting any changes in patients' conditions to a registered nurse or physician., • Providing emotional support and assisting patients with basic needs such as dietary intake, grooming, and personal hygiene., • Maintaining close communication with the patient's healthcare team., • High school diploma/GED required., • CNA certification., • Experience working in patient care., • Strong verbal and written communication skills., • Working knowledge of medical terminology., • Working knowledge of patient care practice, methods, and regulations., • Strong patient relationship skills.Company DescriptionPride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.

Job Description Maintenance Technician TRAVEL JOB Full Time, no relocation needed: All transportation (from hometown to project location and back) and accommodation are covered. You will use your skills to support the Operations Maintenance team in repairing and maintaining material handling equipment and various supporting systems throughout the building. You will have the opportunity to install, maintain and repair automated packaging and distribution equipment. Responsibilities include, but are not limited to: · Promote a safe working environment by following all safety procedures · Complete preventative maintenance routines with proper documentation · Troubleshoot electrical and mechanical problems related to all Material Handling Equipment (MHE) which includes belts, motors, photo-eyes, relays, and more · Maintain a positive working relationship across all the Operations facility · Track and store department inventory · Move up to 49lbs as well as stand and walk during shifts lasting up to 12 hours, with or without reasonable accommodation · Possible travel up to 80% at a minimum An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position. Preferred Qualifications: · 2+ years of experience with automated conveyor systems and controls · 2+ years of experience in the repair of material handling equipment · 2+ years of experience conducting predictive and preventative maintenance procedures · 1+ years of blueprint and electrical schematic reading · 1+ year of knowledge with electrical and electronic principles · Experience with Material Handling Equipment (MHE) safety standards in accordance with Original Equipment Manufacturer (OEM) and Safety standards · Project Management experience · Experience with a Computerized Maintenance Management System (CMMS) · Experience with robotic or electromechanical operation and maintenance · Able to troubleshoot basic input and output functions

Job Description About Block Block is a renovation platform transforming the $450 billion renovation industry. Our mission is to enable millions of homeowners to create spaces they love and thousands of contractors to build thriving businesses. We're well on our way, serving customers from coast to coast with our technology platform and contractor network. About the Role Block is seeking an Associate to join our Customer Success team, dedicated to elevating the renovation experience for homeowners and contractors. This role will provide crucial support throughout renovation projects, responding to support requests and proactively engaging with our users to ensure high customer satisfaction. Block aims to empower homeowners and contractors to collaborate easily and effectively. The ideal candidate will leverage their outstanding communication and customer service skills to provide consistently delightful and helpful experiences. What you'll do: • Respond to all incoming homeowner support inquiries and manage cross-functional requests, • Oversee Block's workmanship warranty claims process, • Uphold Block's proprietary project protections via change order review and escalation support, • Gather feedback from homeowners and contractors in order to better understand and improve upon the user experience, • Communicate effectively with homeowners and contractors to resolve in-construction disputes, • Professional experience in customer service, project management, or operations management, • Tenacity for solving problems and getting things done, • Active listening skills and ability to de-escalate difficult customer and contractor situations, • Attention to detail and a systematic approach to completing tasks, • Excellent communication and relationship development skills, both internally and externally, • Desire to learn quickly and tackle new challenges every day, • Keen ability to balance priorities to optimize outcomes for clients, contractors, and Block, • Experience in the construction industry or a related field is a plus, but not required Salary Range: $70K

Job Description We’re seeking a results-driven Backlink Outreach Specialist to help grow the online authority of our websites through strategic, ethical, and personalized link-building efforts. You’ll be responsible for identifying high-quality backlink opportunities, performing outreach, and managing communication to successfully secure links that improve SEO performance. Requirements Qualifications • Proven experience with backlink outreach, link building, or digital PR, • Strong understanding of SEO and the importance of high-quality backlinks, • Familiarity with tools like Ahrefs, Pitchbox, SEMrush, BuzzStream, or similar, • Excellent written communication skills and attention to detail, • Ability to research effectively and think creatively to identify link targets, • Organized, proactive, and self-motivated with the ability to work independently Nice to Have • Experience working in the legal or healthcare verticals, • Basic knowledge of Google Sheets and CRM systems, • Familiarity with on-page SEO or technical SEO principles Key Responsibilities 1. Link Prospecting & Opportunity Discovery • Research and identify relevant, high-authority websites and pages within our target industries (e.g. legal, healthcare, professional services)., • Use tools like Ahrefs, SEMrush, BuzzStream, or manual methods to discover link-building opportunities such as:, • Resource pages, • Guest posting opportunities, • Broken link replacements, • Unlinked brand mentions, • Relevant directories or citations, • Local news and PR-based links 2. Contact Discovery & Vetting • Locate accurate and relevant contact information (email, forms, LinkedIn) for decision-makers and web admins., • Ensure outreach targets meet our quality and relevancy standards to avoid spammy or toxic backlinks. 3. Outreach Execution • Draft and send personalized outreach emails with compelling value propositions tailored to each opportunity type., • Manage follow-ups in a timely manner to maintain consistent communication., • Track and document outreach performance (replies, positive responses, links secured). 4. Relationship Management • Build long-term relationships with webmasters, journalists, bloggers, and influencers., • Handle negotiations or collaboration terms (e.g. guest post content, link exchanges) with professionalism and alignment to SEO best practices. 5. Reporting & Collaboration • Maintain detailed records of outreach efforts in spreadsheets or CRM tools., • Collaborate with SEO and content teams to align link-building strategy with broader SEO goals. We offer a range of perks designed to support both your work and life outside of work: • Health, dental, and vision insurance, • Company-sponsored 401(k) plan with matching, • Flexible work schedule — work when and where you’re most productive, as long as deliverables are met, • Pet-friendly benefits — reimbursement of up to $500 for adoption fees or vaccinations if you choose to welcome a pet into your life, • Your choice of equipment to set you up for success (Mac or PC — your call), • Team outings and optional social events throughout the year, • A welcome plant to brighten your workspace If you’re passionate about ethical link building and enjoy creating lasting professional connections, we’d love to hear from you.

Job DescriptionCompany Description AHRC New York City is a family governed organization that envisions a socially just world where the power of difference is embraced. We advocate for people who are neurodiverse to lead full and equitable lives. Generosity guides us as we honor our legacy and continuously grow through a culture where curiosity, creativity, and optimism are valued and celebrated. Job Description AHRC New York City is seeking a Placement Specialist. Under the direction of the Assistant Director of Intake & Enrollment, the Placement Specialist will be responsible for coordinating the enrollment procedure for individual people identified to receive selected services through AHRC NYC. The focus of the position is to promote an efficient entry into services for individuals identified to receive services through AHRC, NYC. Salary: $40,000 -$45,000 per year plus a comprehensive Benefit package. See Benefit information below. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Works with Central intake staff to coordinate referrals and admissions into identified services., • Works with individual and family to facilitate enrollment into selected AHRC, NYC services., • Schedules and coordinates evaluations needed for OPWDD eligibility determinations., • Schedules and coordinates meetings between the individual/family to ensure proper benefit coverage as needed for the identified services., • Reviews all intake material for regulatory and eligibility compliance., • Work with agency intake staff to ensure enrollment packages are complete and in compliance with OPWDD eligibility standards., • Works with Care Coordination staff to obtain any needed documentation, • Submits to local DDROs all eligibility determination information for services as needed., • Maintains tracking system for all intake referrals., • Maintains ongoing communication with local DDROs to ensure a positive working relationship and timely completion of intake process. There are no direct supervisory responsibilities connected with this position however, the Placement Specialist may be asked to assist in training employees; planning, assigning, and directing work as is applicable to his or her position. Qualifications • A Bachelors degree in either education, social work or psychology or 4 to 10 years of related experience is required., • A strong knowledge of OPWDD eligibility., • Do you possess expert computer skills, including Microsoft Office Suite, with particularly strong skills in Excel. Additional Information Benefits • Free Medical Insurance at No Cost to You!(Single & Family plans), • Paid Training, • Paid time off (sick, personal & vacation), • Dental insurance, • Vision insurance, • Tuition Reimbursement, • Health Savings account, • 403(b) retirement plan, • 403(b) match, • Life insurance, • Employee discount All your information will be kept confidential according to EEO guidelines.

Job Description We’re hiring a Customer Success Manager to build and lead the function from the ground up. This is a hands-on, high-impact role where you’ll define processes, drive customer adoption, and ensure long-term success. You’ll work closely with the executive team, reporting directly to the Chief Product Officer, with visibility across the entire company. If you thrive in fast-moving environments, enjoy solving complex problems, and want to make a direct impact on customer delight and retention, this role is for you. Key Responsibilities * Onboard & Train - Own customer onboarding and training to achieve high adoption. Develop and refine training materials as you scale. * Be the Voice of the Customer - Gather feedback, advocate for feature improvements, and work with the product team to enhance the customer experience. * Scale Support - Be the frontline for customer inquiries, and continuously improve processes through automation and documentation. * Monitor & Optimize - Define and track customer health metrics, proactively addressing risks and opportunities. * Drive Renewals & Expansion - Build deep relationships with customers, identify growth opportunities, and increase platform utilization. This is the role for you if: * You want to get your hands dirty making our early customers our greatest advocates as well as build the structures around how we scale the overall Customer Success function as we scale. * Problems make you angry and solutions bring you joy - you’re the type of person who will do whatever it takes to solve a problem, no matter how big or small. If you’ve sent a dozen cold emails or taught yourself basic Python to solve a problem in the past, you’re this person. * You’re excited to be exposed to and work alongside every function of a fast paced, quickly growing startup, from engineering to GTM. Skills Knowledge And Expertise * 3+ years in Customer Success, Account Management, or a related role in B2B SaaS. If you’re coming from a different background and think you’d be a great fit, tell us why! * Process Builder - You’ve built systems from scratch and thrive in ambiguity. * Data Driven - Comfortable building process around, tracking, and making decisions based on customer data. * Customer Centric - A natural relationship builder who can drive adoption and retention. * Technical Aptitude - Able to understand and explain a data-driven SaaS platform. Compensation Range: $110K - $140K

Job DescriptionAbout FireworkJoin Firework – Where Innovation Meets Impact Firework is revolutionizing connected commerce with the world’s most advanced and largest AI-powered video commerce platform, trusted by global brands and leading retailers. We bring the energy of in-store experiences online, transforming how businesses engage, convert, and build lasting customer relationships. At Firework, you’ll be part of a high-growth, team-centric environment where innovation thrives and collaboration fuels success. Having raised over $235m to date led by investors such as the SoftBank Vision Fund 2 and operating at a global scale, we offer unparalleled opportunities to work cross-functionally, solve complex challenges, and drive meaningful impact in the future of connected digital commerce. If you’re curious, ambitious, and energized by big ideas, Firework is the place to grow, lead, and shape the next era of online shopping—together. SummaryOur team is responsible for offering strategic customer success relationship management to existing clients who leverage our innovative commerce solutions to drive their business growth. We’re looking for an experienced customer success professional to join our team to nurture and grow our enterprise customers across the North America market. You are client-focused, data-driven, and excited to establish and maintain close growth-oriented partnerships with a diverse portfolio.What you’ll be doing • Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships, • Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue, • Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey, • Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates; collaborate with Sales and RevOps accordingly, • Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives, • Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations, • Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships, • Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvementsWe’ll be excited if you have, • Bachelor’s degree required, • 7+ years of customer success relationship management; preferably in B2B SaaS, • Proven ability to manage revenue-related KPIs such as renewal rate, upsell, NRR, and churn, • Outstanding commercial and product acumen and a track record of contributing to revenue growth, • High attention to detail and the ability to multitask, meet deadlines, and thrive in a fast-paced, start-up, team-centric environment, • Excellent communication, relationship-building, and consultative selling skills, including the ability to speak and influence technical and non-technical audiences, • Balanced mix of creative and analytical skills, • Must be able to travel for customer visits as needed, • Strong experience with data tools and Excel or Google Sheets (preferred)

Job DescriptionJob Description We are looking for qualified customer service representatives with people skills and great personality who have the ability to communicate verbally with customers and co-team members to process orders both over the phone and in person, build relationship with customers, up sell, handle cash properly, keep customer area clean and have the ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions and of course who have an EXCEPTIONAL and POSITIVE attitude. All orientation and training will be provided on the job. It’s required that you are 16 years of age or older. You’ll enjoy Flexible hours and greater variety, Fast career progression, Training opportunities and rewards.

Job Description Client Services Associate Job Description We are seeking a proven and seasoned Client Service Associate to provide support and assistance to financial advisors of Dominari Securities LLC, a dual-registered Broker-Dealer and Registered Investment Advisor. This role is a combination of client service and operations focused on providing excellent service to both the advisors and their clients. Examples of day-to-day responsibilities include: • Facilitate new account set up at the custodial and broker dealer level; follow up on fund transfers from legacy custodian relationship to Dominari Securities, • Respond to and resolve client requests; complete necessary financial paperwork to execute client recommendations, change beneficiaries, establish trusts, etc., • Ensure accurate completion of prospective and new client paperwork and set up within Dominari systems., • Maintain (CRM) database and client files (Filing, copies, data input), • Research and follow up on any issues with the Broker/Dealer, Operations, and vendors., • Review client accounts on a regular basis to ensure completeness and remediate found issues., • Record and reconcile incoming assets to the appropriate Dominari blotter., • Learn Company product suitability guidelines, financial operational processes, and financial sales processes., • Support client service functions for all teams as requested, such as servicing phone calls from advisors and custodians, coordinating projects, prioritizing advisor tasks and requests, account transfers, account updates, cash distributions, and following up on any other client related issues along with various other work assigned by financial advisors., • Help with new broker onboarding and client account openings., • As a Client Service Associate you will have the opportunity to work to support the success of our high growth financial advisors and brokers. The position is an in-office, team-based role with a high level of on-going collaboration, interaction, and communication. Requirements you need to meet: • 4-year degree preferred, • 3+ years industry experience as a client service associate, • Series 7 and 66, or 7, 65, and 63 licenses with a clean regulatory record, • Working knowledge of FINRA and SEC rules and regulations required, • A professional phone presence, • Excellent customer service and communication skills, • Drive to provide exceptional care to clients and registered representatives., • Experience working with Schwab and/or RBC is a plus., • Experience with My Compliance Office a plus, • Excellent written and verbal communication skills, • High attention to detail and ability to work in a fast-paced environment., • Excellent follow-up and project management skills, • Comfortable and proficient using custodian and other industry technology such as Microsoft Office, Excel, Word, etc., • Experience working with CRMs is a plus., • Reside in the surrounding New York city area.

Job Description We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies. We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation. At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible. We are looking for a Client Success Associate. Target total compensation ranges from $71,000 - $118,000, including a fixed annual salary of $63,500 - $95,000, a target commission of $2,500 to $14,000, an employee equity plan grant, and world-class benefits. Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility. About the role: Become the trusted advisor who propels our clients to new heights as a Client Success Associate at Rokt. In this role, you’ll blend relationship management with cutting-edge AI insights to drive long-term client growth and satisfaction. You’ll take charge of key client partnerships, ensuring they maximize the value of Rokt’s platform through strategic guidance and data-driven marketing initiatives. If you are passionate about helping clients succeed, love solving business challenges with innovative tech, and want to directly influence client growth, this opportunity is for you. Requirements What You’ll Do • Own Client Relationships: Serve as the primary point of contact for a portfolio of Rokt’s clients. Build deep, positive relationships and become a trusted partner who understands each client’s goals and challenges., • Drive Client Growth: Develop and execute strategic plans for each account to increase engagement and revenue. Identify upsell or cross-sell opportunities and present solutions that help clients achieve even greater success., • Leverage AI & Data: Use AI-powered tools and analytics to gain actionable insights on client behavior and campaign performance. Continuously optimize campaigns and recommendations based on data, ensuring clients get the best results., • Champion the Client Internally: Collaborate with product, engineering, and marketing teams to advocate for your clients’ needs. Make sure client feedback leads to improvements in our products and offerings., • Deliver Impactful Results: Track key success metrics (ROI, conversion, growth rates) for your clients. Regularly report on outcomes and proactively address issues, keeping clients happy and confident in Rokt’s value.Who You Are, • Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunities., • Strategic Problem Solver: You approach client challenges with first-principles thinking and creativity. You enjoy using data and insights to craft tailored solutions that drive results., • Adaptable & Tech-Savvy: You’re excited to use AI and the latest tools to enhance customer experiences. You quickly learn new technologies and apply them to improve outcomes for clients., • Proactive & Accountable: You take initiative to identify what needs to be done for your clients without waiting to be asked. You own your accounts and projects, always delivering on your promises., • Make a Real Difference: Your work will directly influence the success of major brands using Rokt. Every recommendation you make and campaign you optimize can translate into significant growth for your clients., • Frontline of Innovation: Be at the forefront of applying AI in client success and marketing. You’ll have access to a platform that’s constantly evolving with new features, keeping your skills sharp and your ideas flowing., • Accelerate Your Career: At Rokt, which is in hyper-growth mode, there’s ample room to take on more responsibility and advance quickly. Prove yourself by growing key accounts and you can fast-track into leadership roles., • Supportive, Winning Team: Join a culture of smart, humble builders who collaborate to conquer new frontiers. We celebrate wins together and treat setbacks as learning opportunities, so you’ll learn from the best in a supportive environment., • Growth & Rewards: Enjoy a transparent career path and ongoing development opportunities (training, mentorship) to continually level up. On top of that, benefit from Rokt’s perks – including equity ownership, fun team events, and an inclusive environment where you can be yourself. About The Benefits: We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it: • Become a shareholder. Every Rokt’star gets equity in the company, • Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us!, • Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!, • Dog-friendly office, • Extra leave (bonus annual leave, sabbatical leave etc.), • Work with the greatest talent in town, • See the world! We have offices in New York, Seattle, Sydney, Tokyo and London We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team. Note: The first stage of the recruitment process for this role is to complete a 20-minute online aptitude test as well as an employee personality profile assessment, which will be sent out to your application email. Successful candidates will be contacted to discuss the next steps.

Job DescriptionCompany Description Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,600 employees located across twelve offices. Job Description We’re looking for a high-energy Client Success Associate ready to support conversations with some of the most prominent Portfolio Managers and Analysts in the US Credit market. You’ll be embedded in the day-to-day workflows of our clients, helping them leverage Third Bridge’s expert call and transcript services to make better, faster investment decisions. This role blends relationship building, project management, and deep curiosity for how Credit investors operate. What You’ll Do * Plan and support virtual + in-person meetings with stakeholders ranging from Associate to Portfolio Manager * Create quarterly engagement plans: user targeting, sector priorities, feedback tracking * Proactively source expert project opportunities based on client research priorities * Collaborate with Account & Project Managers to drive client retention and revenue * Learn the language, cadence, and decision-making of Credit investors Travel frequently to support in-person meetings, events, and roadshows (up to 50%) Qualifications Who You Are * Curious about markets, fixed income, and how investment teams actually work * Comfortable speaking to analysts and senior PMs alike * Ready to support a fast-paced, strategic client book with a senior partner * Highly organized, commercially driven, and persistent in follow-up * Energized by travel, meetings, and juggling multiple stakeholders Willingness to travel and frequently entertain clients outside work hours (e.g., dinners, events) What Success Looks Like * You consistently and creatively engage top accounts with a mix of meetings, calls, and emails * You help track upcoming renewals and collect feedback to support retention * You identify new client’s investment research project opportunities and help bring them to life * You stay close to the Credit market, tracking CLOs, BDCs, Loans, and Bonds to stay relevant * You bring energy, rigor, and curiosity to your work every day Additional Information We truly care about our people so in return for your work, you’ll get: • Salary: $65,000-70,000 basic dependent on experience + get rewarded for your success with our commission scheme., • Vacation: 15 days (which increases to 20 days after 2 years of service) plus US Holidays, • Learning: personal development allowance of $1,150 per year., • Health and wellbeing: a variety of insurance plans, including health coverage by Empire Blue Cross Blue Shield., • Medical Insurance, Dental insurance and Vision plan, plus a personal HSA (Health Saving Account) and Medical FSA (Flexible Spending Account). And also a variety of health and wellbeing events to focus on mental health., • Future and family: 401K matching up to 5% of your base salary, life insurance, a long-term disability policy dependent care FSA and pet insurance., • Flexibility: work from anywhere for one month per year, 2 annual volunteer days, 2 personal days when life throws you a curveball and 'Summer Fridays', • Rewards: get points through our colleague-to-colleague recognition programme to spend on hotels, gift cards, donations to charity and more., • Social: weekly optional social gatherings, daily breakfast and snacks, social events - ESG: CSR, Environment and Diversity & Inclusion (including Women at Third Bridge, Pride and Blkbridge) We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.

Job Description We are in search of an Enterprise Customer Solutions Manager to join our Customer team of strategic retail marketing experts dedicated to empowering our clients to leverage Ometria's Customer Data and Experience Platform for delivering exceptional customer experiences. You will hold a pivotal role in driving value and success for your clients, reporting directly to the Vice President of Customer Success. Your responsibilities will encompass managing technical projects across a portfolio of our VIP customers. Your primary objective will revolve around nurturing C-Suite technical client relationships, ensuring maximum client satisfaction, and facilitating smooth technical project delivery to drive CRM revenue growth for some of the North America's most innovative retail businesses. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora. We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others. Key Outcomes: • Deliver Customer Retention : You will champion customer retention by proactively identifying and resolving technical challenges that could lead to negative sentiment, ensuring seamless project delivery, mitigating sentiment risks, advocating for clients, and communicating updates on technical integration wins and obstacles., • Scope and deliver success technical projects :You'll maximize customer value with Ometria by efficiently addressing needs by scoping and delivering solutions, peer validation, demonstrating platform expertise and tailored communication throughout., • Build and maintain client champions : You will strengthen client relationships, align aspirations, enhance visibility, and maintain trust through consistent delivery resulting in positive sentiment. Key Responsibilities: • Data audits: Proactively drive integration and data accuracy success by providing comprehensive integration and data audits to clients, presenting opportunities to improve their tech stack and integrations with Ometria., • Preemptive remediation : Proactively pre-empt customer escalations and challenges by recognizing signals in sentiment risk and flagging customer challenges to Customer Success for remediation., • Assist CS: Work collaboratively with Customer teams by providing insight and support when they have technical questions and readily joining other teams in speaking to their clients when needed. Requirements Competencies and Experience: • Minimum 5 years of technical account management experience in an enterprise software organization, preferably in the Retail and Ecommerce space., • Exceptional Communication skills, adept at confidently presenting robust and thoughtful solutions to clients, and communicating effectively with diverse stakeholders, including C-Suite executives., • Strong Client Management and Relationship-building skills, with a proven track record of delivering first-class customer service and exceeding client expectations., • Data Literacy, comfortable working with and interpreting data sets to derive insights and build compelling narratives., • Technical Understanding and Communication Proficiency, with the ability to adapt communication to stakeholders and a solid understanding of technical aspects relevant to Ometria's partnerships., • Meticulous Prioritization and Self-Management skills, thriving in fast-paced environments and effectively managing multiple tasks under pressure while contributing collaboratively to ideas and initiatives. The salary range for this role is $150,000 to $250,000. The final pay offered may vary based on several factors, such as job-specific knowledge, skills, and experience. Benefits • Unlimited paid time off, • Health Insurance, • Dental, • Vision, • Mental Health Support

Job DescriptionAbout Loop AI - Loop is a fully automated delivery intelligence platform for modern food brands that helps restaurants become more profitable. We address issues by automating back-office operations, providing financial transparency, and streamlining reconciliation processes. About the Role - We’re looking for a Customer Success Manager (CSM) who thrives on building strategic relationships, ensuring customer adoption, and driving long-term value. As a CSM at LoopAI, you’ll be the main point of contact for a portfolio of restaurant brands—owning the customer journey from onboarding to renewal. This role blends consultative account management with product expertise and operational rigor. You’ll work cross-functionally with Product, Sales, Engineering, and Ops to deliver value to customers while advocating for their needs internally. We're looking for someone who brings a high degree of ownership and accountability, moves with urgency, and operates with autonomy in a fast-paced, startup environment.What You’ll Do • Own the full customer journey across a portfolio of restaurant brands—from onboarding through renewal, • Coordinate onboarding by aligning internal teams and managing timelines, ensuring a smooth handoff from Sales and successful implementation of LoopAI’s platform, • Guide adoption of LoopAI’s modules with personalized support, best practices, and proactive engagement, • Lead strategic check-ins and QBRs to review progress, align on goals, and identify opportunities for deeper value, • Manage expansion opportunities, including renewals and upsells, in partnership with Sales & Product, • Serve as a product expert, providing consultative guidance that helps customers drive measurable outcomes, • Communicate confidently with stakeholders across all levels—from operators to C-suite, • Proactively manage expectations, align stakeholders, and ensure timely delivery on key milestones, • Collaborate cross-functionally with Product, Engineering, and Ops to influence roadmap and drive customer impact, • Track and act on account health indicators to mitigate risk and surface growth opportunities, • Maintain detailed internal documentation to support transparency and alignment across teams, • 3–5+ years of experience in Customer Success, Account Management, or a similar client-facing role at a SaaS company, • Strong understanding of SaaS onboarding, implementation, and adoption strategies, • Excellent communication and relationship-building skills—you can shift seamlessly between strategic and tactical conversations, • Operates with a high sense of ownership, accountability, and initiative in a fast-paced environment, • Highly organized, with a strong follow-up discipline and attention to detail, • Comfortable managing multiple accounts with competing priorities, • Passionate about learning new products and driving customer outcomes through consultative conversations, • Experience in cross-functional environments, particularly collaborating with Product, Engineering, and Sales

Job DescriptionCYBERSECURITY ASSOCIATE (positions available in Boston and New York City) Department: Advisory Working in Client Success The Advisory team is a core group within Drawbridge. As an agile team, Advisory works to provide best-in-class service and support to our clients. As a Cybersecurity Associate, you will assist with maintaining relationships with clients, their IT resources, and associated third parties. You will work to gain an understanding of the Drawbridge business process, engagement deliverables and services, cybersecurity risk management, IT controls, and regulatory standards. In this highly team collaborative role, you will gain valuable hands-on experience, working with many of the world’s most successful asset management firms. The Cybersecurity Associate will report to a Advisory Manager. Our Values • Innovation: As the market leader, Drawbridge draws on its in-depth, collective expertise in its constant effort to innovate both our platform and our approach to service, • Integrity: Our clients and partners lean on us because they know we are trustworthy and honor what we say, • Collaboration: We are here to win, and we only win when we work together across team, • Diversity: We are inclusive. We honor, respect, and appreciate each other’s differences and perspectivesIn this role you will:, • Be a point of contact for Drawbridge clients, • Contribute to success plans, • Assist in the production and delivery of products defined by scope of work within the client’s contractual parameters, • Contribute to post deliverable CSAT, • Review and present Client Risk Assessment results, Vendor Risk Assessment results, • Draft and update Client Cybersecurity Policies, • Participate and/or lead live trainings and/or table-top exercises, as needed, • Collaborate with other Advisors, partner with Account and Relationship Managers and other internal stakeholders to ensure positive client health, • Help to oversee and maintain deliverable lifecycle across multiple Client relationships, • Carry out information gathering and report generation for Cyber Risk Assessments, Policy Development, Training and Phishing, and other Drawbridge products, • Assist Clients with technical information and general assistance with deliverables, • Help to develop and maintain positive Client relationships and a high level of Client satisfaction, • Act as an escalation point for service-related, Client support requests, • Direct and escalate Client concerns or non-service related requests in a timely manner to the appropriate individual(s)You Have, • Bachelor’s Degree, preferably in General Business, IT, Cyber security or similar, • 2-5 Years of Experience, preferably in a customer facing and/or IT support role., • Familiarity with Microsoft Office products (Outlook, Word, Excel, PowerPoint), • Experience with CRM software, including Salesforce Service Cloud, • Solid team spirit, balanced by a healthy sense of autonomy and intuitiveness, • Excellent written and verbal communication skills, • Knowledge of hedge fund, private equity, or venture capital operations/compliance, • CRISC, CISA, CISSP, CIPP, Security +, certifications are a huge plus., • Previous experience conducting risk assessments are a plus., • Competitive compensation package, • Employer Retirement/401(k) plan with company contribution, • Medical, Dental, Vision Coverage, Disability, and Life Insurance, • Health Savings Account (HSA) or Flexible Spending Account (FSA), • Tuition Reimbursement, • Generous Paid Time Off Policy, • Healthy Work/Life Balance, • Phone Reimbursement Perk Base Salary $70,000 - $85,000 Our Hiring Process We want to hire the most qualified individuals. We’ve designed a multi-step selection process that may include interviews and assessments. We render decisions quickly and we’re eager to get to know you. Affirmative Action and Equal Opportunity Employer Drawbridge Partners, LLC is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, non-disqualifying physical or mental disability, protected veteran status, or any other legally protected characteristic, in accordance with applicable law. All employment is decided on the basis of qualifications, merit, and business needs. Powered by JazzHR ijRJB48ZEe

Job DescriptionAccount Representative Location: Brooklyn, NY Schedule: Full-Time Salary: $25.00 - $30.00 an hour About MedElite Since 2011, MedElite has been dedicated to improving the standard of care in skilled nursing and long-term care facilities nationwide. We implement a data-driven, "treat in place" model that enhances resident health outcomes while saving valuable time and resources for our partner organizations. By managing a network of advanced practice providers and specialty clinicians, we deliver high-quality, proactive care directly to the bedside. Our passion for positively impacting the lives of residents, administrators, and healthcare professionals drives our commitment to continuously innovate and redefine senior care across the country. Job Summary The Account Manager at MedElite plays a crucial role and is responsible for building and maintaining strong relationships with healthcare providers and partner facilities. This role involves strategic collaboration to ensure effective communication, address concerns, and promote partnerships that align with MedElite's mission and values. Responsibilities • Cultivate and maintain strong relationships with key stakeholders at our partner healthcare facilities., • Maintain positive relationships with clinical providers, physicians, and medical groups, • Serve as the primary point of contact between MedElite and providers/external facilities, addressing concerns, and ensuring smooth communication., • Collaborate with internal teams to ensure seamless integration and alignment of services with external partners/providers, escalating issues as necessary with the appropriate stakeholders., • Proactively identify and address any issues or challenges that may arise in the relationship with external facilities., • Work collaboratively to find mutually beneficial solutions to enhance the overall partnership., • Address and resolve any concerns or issues raised by clinical providers promptly and professionally., • Ability to manage provider schedules for assigned regions, • Respond to phone/email communication with providers and facilities, • Ability to send credentialing packets for new providers to facilities prior to the provider's start date Requirements • Proven experience in healthcare facility relations, business development, or a related role, • Bachelor's degree preferred, • Excellent interpersonal and communication skills, • Previous customer service experience, or demonstrated customer service ability - preferred over business development experience, • Negotiation and problem-solving abilities, • Knowledge of healthcare industry regulations and compliance, • Self-motivated, proactive, and able to work independentlyBenefits, • Health, • Dental, • Vision, • Company-Sponsored Life Insurance, • 401K, • Short and Long-term Disability, • Paid Time Off, • Commuter BenefitsWhy Work With Us?, • Make a meaningful impact in the nursing home community, • Work in a collaborative, mission-driven environment MedElite is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. MedElite is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position. Ready to Make a Difference? Apply today and help us deliver compassionate, personalized care where it matters most.

Job Description Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role We are seeking a highly motivated, client-focused individual to join the Global Relay Client Services team. As part of Client Services Team, the Manager, Client Services, will lead Global Relay customer-facing teams in a 24/7 environment. You will be responsible for the team's day-to-day operations, leading a team of 6-12 experienced subject matter experts. The Manager will build strong relationships with peers to execute departmental strategies. In this role, you will have the opportunity to hire, coach and lead a growing team. Your accountabilities will include reporting on key metrics, handling client escalations and identifying opportunities to improve client experience. You possess a solid technical background and demonstrate the experience needed to guide complex issue resolution, implement best practices and maintain high client satisfaction. Your responsibilities • Leads a team that is responsible for providing a high level of technical support and customer satisfaction., • Conducts weekly 1:1s, prepares performance assessments; mentors and guides the professional and technical development of your team members., • Provides continuous feedback, addresses underperformance, and recognizes the individual strengths and contributions of your team members., • Develops a superior understanding of Global Relay Products and Services., • Monitors and analyze support metrics, customer feedback, and system performance to drive continuous improvement., • Manages staffing plans and work scheduling., • Facilitates open communication between Technical Support and other departments within Global Relay., • Collaborates with development and product teams to address software issues, bug fixes, and feature enhancements., • Provides training and mentoring to support staff to ensure continuous skills development and high team performance., • Stays updated on industry trends, emerging technologies, and best practices to improve support operations., • Manages and resolves escalations related to the support process, direct reports or product., • Oversees documentation of support processes, FAQs, and knowledge base articles to enhance self-service capabilities., • Builds strong relationships with peers and stakeholders to deliver on common goals., • Acts as a goal-oriented, self-starter who can work independently and reliably with minimal supervision., • Demonstrates strong ability to work comfortably under pressure in a fast-paced environment and able to handle challenging situations with integrity, empathy and sincerity., • Adapts and pivots quickly under changing conditions and circumstances; embraces new challenges and adjusts approaches as needed., • Showcases good judgment and prioritization skills to proactively and independently solve problems and make strong decisions., • Exhibits broad knowledge of the challenges and benefits of supporting a SaaS environment., • Has strong ability to react and effectively remove roadblocks affecting team efficiency., • Understands and able to communicate at all levels the impact to business and customers from Service Incidents., • Leads technical recovery to mitigate and restore service, minimizing impact to customers for major incidents while considering all aspects of Incident Management., • Identifies opportunities to improve efficiency and effectiveness of team., • Ensures new products, services, and features are fully supportable and meet Support Services non-functional requirements., • Identifies and recruits exceptional talent to improve the overall skillset and experience level of the team., • Manages direct reports with different levels of technical knowledge and experience, skillsets and expertise, and technical areas of focus. Successful candidates will exhibit strong communication and people management skills and will act as a personable relationship builder that demonstrates effective leadership through change. The successful candidate has a strong track record as a servant leader, with a strong focus on clearing roadblocks and enabling their teams to best support customers. You will have demonstrated leadership experience in a customer or end user SaaS Support environment and possess strong technical problem-solving abilities with a customer service orientation. • Previous experience in a SaaS or enterprise grade organization., • Post-secondary education (minimum of an undergraduate degree is preferred)., • 10 years SaaS support experience in a client-facing role., • At least 5 years of progressive leadership experience within a support organization., • Exceptional communication and collaboration skills, enabling you to effectively build relationships with technical and non-technical stakeholders., • Strong ability to set priorities and coordinate work efficiently and effectively., • Global Relay Client Services is a 24x7 team using a follow-the-sun model., • Managers may be required to work outside of business hours, including weekends and statutory holidays. Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team! Base salary range$100,000—$140,000 USD What you can expect: At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit .

Job Description Hey there! We're QRY, a media-buying agency that specializes in scaling lifestyle brands. We know the ins and outs of paid media, use sophisticated data analytics, and employ a full-funnel marketing strategy to help brands reach their most valuable consumers. We're not just any company - we're driven, innovative, and all about creating a happy environment where people love what they do. We’re looking for a Client Strategist to join our rapidly growing team. In this role, you’ll own a portfolio of clients and act as a strategic thought leader by developing long-term strategic plans and driving client success through expertise in paid media, e-commerce/retail, and cross-channel marketing. If you have a proven track record of managing high-impact marketing campaigns, leading cross-functional teams, and driving measurable results for retail and e-commerce brands, this could be the perfect role. You should be highly strategic, proactive, adaptable, and an expert communicator. Sound good so far? Great! Let’s learn more about what the role involves… Your day-to-day You’ll act as a trusted marketing strategic advisor for 5-8 clients, focusing on these core areas to ensure your clients are thriving: • Client Strategy + Client Success:, • You’ll manage and execute data-driven strategies to drive client success, understanding what levers to pull and when., • You'll take the time to deeply understand each client’s business model, goals, and challenges, ensuring that strategies align with their overarching objectives., • You'll ensure all paid media efforts are strategically connected, creating a unified and effective marketing approach that drives measurable results., • Relationship Management:, • You’ll actively lead all client meetings and build a strong rapport with key stakeholders on the client, agency, and partner side., • As the primary point of contact, you’ll not only oversee cross-channel marketing campaigns but also anticipate client needs, proactively addressing challenges and opportunities before they arise., • You’ll effectively communicate with clients on team capabilities and opportunities and proactively offer solutions for ad hoc issues., • Pod Leadership + Collaboration, • You’ll guide internal teams, including media and search strategists, to ensure alignment on strategy, execution, and performance goals., • Whether solving client challenges or identifying growth opportunities, you’ll proactively lead brainstorming sessions and strategic discussions., • You’ll ensure cross-functional teams work efficiently together and balance day-to-day execution with big-picture strategy., • Media Knowledge + Reporting:, • Acting as the bridge between internal and external teams, you’ll apply your expertise in e-commerce, marketing, and paid media to drive strategic insights., • You’ll lead weekly and monthly reporting calls with clients, breaking down business results and performance drivers in a clear, compelling way., • You’ll maintain quality control across reports, ensuring flawless execution and clear readability., • Project Management:, • You’ll own and oversee the progress and delivery of account deliverables through Slack, ClickUp, and deliverable trackers. What makes you a great fit: ✍️ Experience: You have 3-5 years of successful hands-on client strategy experience in an agency environment, with a proven ability to lead meetings, present performance data confidently, and implement effective tactics to drive results.

Job Description TITLE: Entitlement Medicaid Specialist (Part - Time) REPORTS TO: Director of Entitlements LOCATION: 219 East 121st St. New York, NY 10035 Our Mission: Since 1967, Odyssey House has been providing innovative services and programs to a broad population of individuals and families struggling with substance use and mental health disorders. Odyssey House helps New Yorkers of all ages—and across all five boroughs—beat drugs and alcohol with highly individualized treatment programs. Odyssey House provides high quality, holistic treatment impacting all major life spheres, including: psychological, physical, social, family, educational and spiritual in order to support personal rehabilitation, renewal and family restoration. If that sounds different than other treatment programs, you’re right. Because Odyssey is where recovery gets real. In addition to competitive salaries, Odyssey House offers: • A 35-hour work week (as opposed to a 40-hour work week), • Vacation Plan and Holiday Schedule, • Life Insurance, • Medical Insurance (Two Plans), • Dental and Vision Insurance, • Additional Insurance Coverages (hospitalization, accidental, critical illness coverage), • Long-Term & Short-Term Disability, • Flexible Spending Account/Health Reimbursement Account, • 403(b) Plan, • Corporate Counseling Associates (CCA) EAP benefit, • Ability Assist Counseling Services (through The Hartford), • Commuter Benefits, • Educational Assistance Programs, • Special shopping discounts through ADP Marketplace and PlumBenefits, • RUFit?! Fitness Program, • Legal Assistance through ARAG, • Optum Financial Service through ConnectYourCare Maintain a working relationship with the Department of Social Service (DSS), Human Resources Administration (HRA), the Social Security Administration (SSA), Medicaid Office/Expedited and Marketplace to ensure Medicaid Managed Care guidelines, policies and procedures are followed to receive appropriate funding for 819 and Part 820 programs. SPECIFIC DUTIES & RESPONSIBILITIES: • Conduct daily comprehensive review of consumers’ interviews to determine eligible for Entitlements benefits, Medicaid Eligibility, Medicaid Managed Care, Medicare, Private Insurance coverage, Self-Pay, • Case conference difficult cases with the Director for guidance and support to ensure funding for 819 and Part 820 programs are obtained in a timely fashion, • Conduct interviews on new admissions for HRA/DSS/SSI/SSD/Self-Pay, • Expedite consumers with the selection of Managed Care Organization and NY State Market Place at point of admissions and upon Medicaid Eligibility, • Daily Data Entry of Medicaid/Managed Care/Medicare/Private Insurance/MAT in AWARDS and E-Lab, • Navigate Inovalon / eMedNY (Epaces) / STARS / SAAMS / AWARDS / Manage Care System Portals for coverage, • Communicate with consumers regarding insurance coverage, restrictions, and disenrollment (Medicaid/Managed Care, Medicare, and Private Insurance), • Process Medicaid applications and recertifications for consumers through the Department of Social Services, NY State Exchange/Marketplace, • Investigate Medicaid issues related to County/deferral/eligibility/denials/dropped/ recertifications, • Identify consumers with Medical/Pharmacy/Out-Patient restrictions to complete MAP forms for the removal of restrictions, • Process enrollment/disenrollments MAP forms through the Managed Care System (MCS) and to the Medicaid Inspector General OMIG, • Resolve problematic Medicaid Managed Care issues for Part 820 coverage, • Daily update the Entitlement 820 Reports with consumers’ Medicaid (Fee-For-Service) / Expedited /Managed Care/Medicare/Private Insurance/Undocumented, • Complete and submit bi-weekly 820 Medicaid Managed Care Reports, • Submit weekly Medicaid Manage Care Reports to reflect consumers’ coverage for 5 Residential Programs to the Pharmacy, Medical and LabCorp, • High School / associate degree, • Experience with Medicaid Managed Care and Human Service, • Background with DSS/HRA benefits, Recertifications, Medicaid Managed Care, Expediting, enrollment and disenrollment

Job DescriptionOverviewAt Addition Wealth, we’re on a mission to redefine financial health by making personalized financial expertise inclusive and accessible to everyone. Through innovative technology and meaningful partnerships with leading companies and financial institutions, we empower individuals with robust digital tools, a comprehensive knowledge center, and access to top financial professionals to confidently navigate life’s financial decisions. Our work not only reduces stress and improves productivity but transforms how people think about and manage their money. We’re not just another financial wellness platform. We are pioneering a revolution in how individuals make financial decisions—leveraging technology to create seamless, impactful, and life-changing experiences. At Addition Wealth, you’ll have the opportunity to solve complex challenges, push the boundaries of what’s possible, and create tools that truly make a difference. Our impact has been recognized globally. Backed by top fintech VCs including Barclays, Anthemis, and Nyca, Addition Wealth has been named one of Business Insider’s 54 Promising Fintech Companies to Watch, honored with UBS’ Female Founder Award 2023, and selected as a World Economic Forum Top Innovator. We’ve also been featured in Bloomberg, TechCrunch, Insider, Forbes, and other leading publications. Together, we’re building something extraordinary—and we’re just getting started. About the RoleAddition Wealth is looking for an Enterprise Client Success Manager to nurture and grow relationships within our most important enterprise accounts. You’ll be a key partner to our clients — supporting adoption across end users, ensuring a smooth, high-impact experience throughout the client journey, and building trust with stakeholders to drive long-term growth. This role is also product facing and technical in nature. This means you’ll be able to help define our product roadmap, own rollouts/implementation and also be responsible for product QA as the business owner for select features. If you thrive in relationship management, technical product implementations and prioritization, love improving operational processes, and enjoy solving complex client needs with a strategic and hands-on approach, we’d love to hear from you. You’ll succeed in this role if you’re client-obsessed, detail-oriented, data-savvy, and excited to help shape how we scale our Enterprise business.We're looking for the following: • A strong executor who enjoys getting into the weeds, can work independently, build from scratch and get things done., • You take the time to understand each client’s unique goals and long-term objectives, and adapt your approach to help them succeed — leading to stronger relationships and measurable outcomes., • You’re a hands-on partner in the day-to-day — solving problems, fielding feedback, and ensuring our product fits seamlessly into client workflows., • You love to understand the technical pieces of the product and can figure out how to, • A clear communicator with strong interpersonal instincts — unafraid to speak your mind and build trust across both internal and external stakeholders., • You have a track record of using data and strategic thinking to drive results in client-facing roles like account management, customer success, consulting, or business operations., • You have 5+ years of experience in client-facing roles such as account management, customer success, consulting, or business operations — with a strong track record of using data and strategic thinking to drive results., • Experience in fintech, financial services, wealth management and/or insurance is preferred What you'll work on:, • Support expansion within enterprise accounts by onboarding new clients and ensuring a seamless, high-quality experience at every stage. You'll play a key role in setting up accounts for success, guiding adoption, and helping our enterprise partners deliver value to their end clients., • Act as a trusted day-to-day contact, helping clients navigate questions, share feedback, and get the most out of the product., • Use data and insights to spot trends, identify opportunities, and support account growth strategies., • Join client conversations to reinforce value, align on priorities, and help drive progress across key initiatives., • Contribute to the evolution of our internal tools and processes, helping lay the groundwork for scalable enterprise account management.What you'll get:, • Strategic Exposure to Key Enterprise Accounts - Gain front-line experience with our most critical enterprise clients. In this role, you’ll work closely with senior stakeholders, supporting relationship growth, identifying expansion opportunities, and contributing to long-term client success., • Product & Technical Experience - This is not just a customer support or client account management role. You will stretch into product and collaborate closely on product scoping (including owning the business requirements for our newest products), implementation, QA and more., • Cross-functional collaboration - Partner with product, operations, CRM etc to influence roadmap decisions, surface client insights, and deliver a cohesive customer experience., • Flexibility - We believe in flexibility as long as you can deliver on strong outcomes for our clients., • Endless growth - We care about your professional and personal growth. Stretch into areas that interest you and grow with the company as we scale, • Mission Driven - You’ll see the product of your work – directly improving the financial health of millions of people in the US through access to high quality financial expertiseWe also offer great benefits & perks including:, • Competitive salary: We know it’s a competitive market out there, and we offer competitive salaries to our employees, • 401(k) & Employer Match: As a financial health company, we want you to maximize your personal finances. This starts with great retirement savings plans and a match to help you meet your goals., • Work from anywhere: We're remote first with a home base in NY., • Health insurance & wellness benefits: Flexible healthcare options, including dental and vision, as well as healthcare FSA account., • Equity compensation: As an early stage and equity forward company, we have an employee friendly equity plan with outsized equity compared to big tech companies., • Generous parental leave: You shouldn't have to choose between work and your family. We recognize the importance of paid parental leave., • Unlimited vacation: We believe in sustainable hustle, not burnout. Unlimited vacation days with plenty of company holidays., • Company offsites: Team culture is core to our success. As a remote first company, we host regular team events and offsites to keep our team tight knit and fun!

Job Description At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening. Founded in Los Angeles, we are a small, but growing team of hardworking, highly motivated individuals. Our core product, Nliven, is a a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. With a presence across both the US and UK, we are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”. About The Role The Ticketing Services Manager helps ensure clients receive exceptional service. This role is responsible for handling and resolving client queries, developing strategies for improving Ticketing Services, training other Ticketing Services staff, and maintaining business relationships with existing clients. This position will help bring new clients on board and implement new client installations, including hardware such as printers, scanners, and payment terminals. They are also responsible for maintaining close collaboration with Product, Engineering, and Sales teams to resolve issues and communicate product updates. This position reports directly to the Director, Ticketing Services. This position is full-time and hybrid. Although this is largely a remote role, there will be times where you will be expected to come into the office. Candidates must be located in the NY Tri-State area within one of the following states: Connecticut, New Jersey, New York. Candidates should have the ability to work flexible hours, including evenings, weekends, and holidays, to support client events, with participation in an on-call rotation for urgent issues. Candidates may also be required to travel. About You • You are passionate about delivering exceptional client service and thrive in a role where building relationships is just as important as solving problems., • You bring proven experience in client management or customer support, with a knack for troubleshooting issues and guiding clients through complex systems., • You are highly organized, detail-oriented, and comfortable juggling multiple priorities in a fast-paced environment., • You are a collaborative worker who enjoys coaching others and working cross-functionally with Product, Engineering, and Sales to ensure client success.What You'll Do, • Adopt and execute the company’s client management processes and functions., • Provide leadership to the Ticketing Services team, ensuring customer success and growth objectives align with overall business goals., • Serve as a primary support resource for clients, answering questions and providing information about TixTrack’s Nliven and TixTrack Pro products., • Log, track, and respond to high-level client support calls and emails in a timely and professional manner., • Assist with escalated issues arising from system bugs and functionality problems., • Troubleshoot escalated issues related to system bugs or functionality concerns, escalating to the Product department when fixes require prioritization in a sprint., • Collaborate with other departments to escalate and resolve client needs quickly and effectively., • Build and maintain strong client relationships by proactively checking in, following up on active items, and addressing potential concerns., • Identify potential Ticketing Services concerns and take proactive measures to address them., • Support new client installations, including the specification, configuration, and setup of ticketing hardware (printers, scanners, payment terminals)., • Help successfully onboard and train new clients on the Nliven and TixTrack Professional systems., • Create and develop new seating maps for clients, as necessary, and assist with large on-sales., • Support ongoing set-up, configuration, and monitoring of venues, productions, and promotions on behalf of TixTrack’s clients., • Maintain a comprehensive working knowledge of TixTrack’s Nliven and TixTrack Pro products including all new software updates that are released. • Bachelor’s degree in Business or a related field., • 5+ years of proven client relationship management or customer service experience., • 2+ years of experience in ticketing preferred, • Familiarity with ticketing hardware (e.g., Boca printers, scanners, terminal payment devices) preferred., • Knowledge of HTML, custom CSS, or Google Analytics/Tag Manager is a plus., • Ability to work flexible hours, including evenings, weekends, and holidays, to support client events, with participation in an on-call rotation for urgent issues. Essential Skills • High service orientation with a focus on supporting internal and external stakeholders., • Self-motivated and resourceful, able to work independently while managing multiple priorities., • Excellent oral and written communication skills., • Strong interpersonal, analytical, decision-making, and problem-solving abilities., • Exceptional attention to detail with strong organizational and time management skills., • Effective leadership and team management skills. Tools You’ll Use • Google Suite, • Microsoft Office, • Slack, • Zendesk, • Atlassian Suite, • Tableau, • StripeWhat We Value Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. How We Work Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. Our Commitment to Diversity TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. What We Offer • Base annual salary range of $26.44/hr - $40.87/hr ($55,000 - $85,000 est. annually), commensurate with experience., • Annual bonus based on performance and company success, • 100% paid medical, dental and vision benefits for employee and dependents, • Company-paid life insurance, • Traditional and Roth 401k plans, • Paid parental leave, • Learning & development opportunities, • Flexible scheduling, • Up to $300 reimbursement for initial equipment to set up hybrid work environment, • Generous PTO and holiday schedule Right to Work Poster Notice of E-verify Participation Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing .

Job Description Mill is all about answering a simple question: how can we prevent waste? Less waste can save time, money, energy, maybe even our planet. And there's no better place to start than food. Food waste is one of the most solvable climate problems facing us today. Plus, our trash really stinks. It's gross, heavy, and our least favorite chore. At Mill we are striving to build a better environment for all, as we take on climate and kitchen change. In this position, you will play a critical role in driving the adoption, satisfaction, and retention of our enterprise customers, beginning in the commercial office sector. This individual will be responsible for ensuring our clients achieve maximum value from our solutions as we scale rapidly. You will own the customer relationship, while also working cross-functionally to optimize our commercial offering. You will have the opportunity to influence our customer experience and success processes, and set the standard for future growth. Key Responsibilities: • Partner Implementation:, • Develop and deliver on bespoke launch plans tailored to each client's unique needs. This includes travelling to launches at client sites across the U.S. as needed, • Continue to iterate on existing resources, and deliver training & enablement programs and materials to help clients maximize the value of our solutions, • Partner with internal technical teams to improve and manage processes for addressing customer issues and concerns, to ensure hardware or software challenges receive timely and effective resolution, • Partner Relationship Management:, • Serve as the primary point of contact for our clients, building strong relationships with key stakeholders, and maintaining and optimizing a regular meeting cadence, • Act as the voice of the customer internally, advocating for their needs and ensuring alignment with our product and service offerings, • Collaborate with sales and partner success leadership to identify opportunities for account growth and upselling, • Scaling Partner Success:, • Deliver on success metrics and KPIs for enterprise customers, tracking and reporting on progress, • Optimize scalable systems, tools, and documentation to support rapid growth of your existing book of business, • Bachelor's degree in business, environmental science, or a related field

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Customer Success Manager to join our team. You will play a key role in managing day-to-day relationships with our existing partners, serving as the face of our amazing organization to customers, and advancing our mission by promoting our products and services in a proactive, data-driven way. This is a full-time, remote position reporting into the Manager of Customer Success. What you'll be doing: • Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers., • Build rapport with decision makers and main points of contact to influence change in order to drive the adoption of best practices and successful change management methodologies, thereby driving optimal member utilization of the product., • Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal., • Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Spring Health., • Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations., • Collaborate across departments to deliver essential customer feedback, aiming to enhance processes and elevate the patient experience., • Participate in ongoing weekly team meetings and training to continue to enhance product knowledge., • Meet or exceed goals for role KPIs:, • Achieve 100% Net CACV Retention (effectively Net Revenue Retention) for your book of business, • You have 3+ years of experience in account management, customer success, implementation or healthcare management., • You have experience in upselling and retaining customers to drive additional revenue., • You have experience using SaaS-based solutions and platforms., • You have experience owning the life cycle contract renewals., • You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction., • You have experience adhering to and achieving outlined KPIs., • You have experience maintaining accurate records of customer interactions, success plans, customer relationship progression and opportunity management in a CRM., • You have a deep passion to transform the U.S. healthcare system, especially mental health., • You have the willingness and ability to travel as needed (approx. 15%)., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionLocated in Brooklyn, NY Are you passionate about helping customers succeed while driving growth and expanding revenue? We’re looking for a& Customer Success Assistant& who thrives at the intersection of relationship management and sales. In this role, you’ll be the primary point of contact for a portfolio of clients, helping them unlock the full value of our product while identifying new opportunities for upsell, renewal, and long-term retention. This is more than support—it’s about driving client outcomes and growing revenue through strategic conversations, strong rapport, and a deep understanding of customer goals. What You'll Do * Own and manage a book of business, serving as the trusted advisor and point of contact for each client * Proactively engage with customers to ensure satisfaction, product adoption, and ongoing return on investment * Identify expansion opportunities such as upsells, add-ons, or feature upgrades, and collaborate with the sales team to close * Lead renewal conversations with a focus on long-term value and retention * Track customer health, usage metrics, and satisfaction scores to flag risks and intervene early * Deliver onboarding, product training, and strategic check-ins to drive client success * Collaborate cross-functionally with Product, Support, and Marketing to surface feedback and advocate for client needs * Maintain accurate notes and pipeline activity in the CRM such as Salesforce or HubSpot What We're Looking For * Early career talent wanted: 0-3 years experience in a customer centric role * Strong relationship-building and communication skills, comfortable speaking with decision-makers * A consultative, value-driven mindset with an ability to spot growth opportunities * Driven, goal-oriented, and energized by KPIs tied to retention and revenue * Familiarity with CRM tools and customer success platforms such as Salesforce, Gainsight, or HubSpot * Experience in SaaS, tech, or a subscription-based model is a plus What We Offer * Competitive base salary plus commission or performance bonuses * Opportunities for advancement into senior customer success or account executive roles * Comprehensive onboarding, training, and career development support * Collaborative, fast-paced team culture with plenty of recognition * Health benefits, paid time off, and flexibility including remote or hybrid work options &

Job Description Transform How Banks Serve Their Customers Prelim is revolutionizing how financial institutions onboard and serve their customers. Our platform powers critical banking operations for institutions across the world, from community banks to multi-billion dollar financial institutions. We're a fast-growing, remote-first startup on a mission to make banking more accessible for everyone. Why We're Looking for You We're looking for a Customer Success Manager to support our growing portfolio of live banking clients. You'll manage relationships with financial institutions, ensuring they successfully use our platform while driving retention, expansion, and customer satisfaction. This is a hands-on role that requires wearing multiple hats. You'll handle everything from crisis management to contract renewals, while serving as the voice of the customer internally. What You'll Do * Manage a portfolio of live banking clients, conducting regular check-ins and maintaining strong relationships with stakeholders from operations staff to executives * Handle support escalations and troubleshoot platform issues, often jumping on calls to resolve urgent problems in real-time * Lead contract renewal negotiations and identify upsell opportunities, working with sales to expand existing accounts * Coordinate with product and engineering teams to advocate for customer feature requests and bug fixes * Train bank employees on platform usage and best practices during and after implementation * Manage support ticket flow and ensure timely resolution of customer issues * Plan and execute customer events, including annual summits and user conferences * Step in to support implementations during resource crunches, helping with configuration and project management * Create and maintain release notes, keeping customers informed of platform updates * Navigate difficult customer relationships and de-escalate tense situations while protecting the team What We're Looking For * Exceptional relationship-building skills with the ability to manage multiple stakeholders * Strong problem-solving abilities and technical aptitude to troubleshoot platform issues * Grace under pressure, you stay calm when dealing with frustrated customers and urgent escalations * Excellent written and verbal communication skills * Ability to juggle multiple priorities and context-switch throughout the day * Proactive mindset, you identify and address issues before they become problems * Genuine care for customer success and willingness to go above and beyond * Legally authorized to work in the United States and located within the continental United States Nice to Haves * Experience in financial services, banking, or fintech * Background in B2B SaaS customer success or account management * Technical skills to understand platform functionality and integrations * Experience with contract negotiations and renewals Why Prelim? At Prelim, you'll join a remote-first company experiencing explosive growth, doubling revenue year-over-year while maintaining profitability. This is a dynamic environment where you'll need to be comfortable with ambiguity and rapid change. You'll be part of a small but mighty Customer Success team that punches above its weight. While the workload can be intense, you'll have the opportunity to make a real impact and grow your career quickly. We promote from within and invest in our people's development. Most importantly, you'll help democratize access to banking services. Your work ensures that financial institutions can effectively serve their communities through modern, accessible technology. Prelim values diversity and inclusion; people of all backgrounds are welcome to join our mission to transform banking. Compensation Range: $90K - $110K

Job Description Job Title: Manager, Client Services Work Location: New York, NY (Hybrid) Start Date: ASAP Recently named one of WorkLife's 50 Best Places to Work and one of Fast Company's Most Innovative Companies, Whalar Group is a global creator company on a mission to liberate the creative voice. Creators are at the heart of everything we do! We are a curious, diverse team of 300 individuals around the world who are passionate about the Creator Economy. Our proximity, understanding, and trust of creators evolved into a first-of-its-kind creator ecosystem. Under Whalar Group, there are six companies: Whalar, a global creator agency; Whalar Talent, a full-service, 360°ree; creator and talent management company; Foam, a suite of AI tools, templates, and services; Moby Ventures, creator-centric venture studio; Umi Games, a groundbreaking gaming studio; and The Lighthouse, an IRL campus for creators. About Client Services: The Client Services team holds the ultimate responsibility for the creative output and flawless execution of our campaigns and programs. With a comprehensive view over all aspects of collaboration, the team works with expert teams and specialist partners, both internally and externally, to bring a brand's creative vision to life. The team has three core functions: overseeing campaigns, budgets, and timing across assigned programs; acting as the central resource to bring in the right expertise at the right time; and facilitating retention and client satisfaction through excellent operational and servicing standards and quality creative output. Here's what you'll do day-to-day: • Project manage, organize and direct the day-to-day operations of campaign delivery. This includes: managing budgets, timelines, and supporting the team for creator sourcing, contracting, briefing and campaign management, • Manage, help to develop and mentor at least one Campaign Executive, supporting with career pathing and goal setting, • Lead or be an active participant on internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals/ KPIsHere's what we're looking for:, • Have 4-5+ years' agency or brand experience, including team management, • Have strong detail-oriented communication, organizational and interpersonal skills, • Have a solid understanding of the social media advertising ecosystem and an insatiable appetite for learning about industry innovations, • Appreciate and understand the value of creativity, • Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working, • Be a curious self-starter with a problem-solving mindset and a proactive 'can do' attitude The salary range for this role is $60,000 - $75,000 and serves as a general guideline reflecting the potential compensation for the role. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, and ultimately budget approvals. Our values: At Whalar Group, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar Group since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. Learn more. The perks: Whalar Group provides flexible benefits and collaborative work environments and experiences so employees can work productively in a setting that best and uniquely suits their needs. • Medical, Dental, Vision, • 25 days of PTO + Sick days + Winter break, • Retirement planning with employer match, • Monthly phone/internet reimbursement, • Professional development stipend, • New joiner Home office allowance, • Fertility benefits, • Up to 16 weeks of paid parental leave, • Calm App subscription (Add up to 4 dependents), • Volunteer days, • Identity theft protection & Legal assistance, • Company Paid Life & Disability Insurance, • Extra Voluntary Life Insurance Policy, • Voluntary Hospital and Critical Illness Insurance, • Voluntary Pet insurance

Job Description Imagine being a healthcare provider whose sole mission is to focus on delivering high-quality patient outcomes, but with the knowledge that you need to constantly document your compliance with key healthcare regulations along the way. Now imagine tasking someone with a limited compliance background to manage that, with looming risks of audits, breaches and fines hanging over your practice. Compliancy Group's vision is to deliver stress-relieving, tech-enabled services and software to the healthcare community that create stronger trust between patients and providers. We're on a mission to support small and midsized medical practices as they work to comply with critical, ongoing healthcare compliance requirements. We're looking for Customer Success Managers (CSMs) who thrive in a high-impact, customer-facing role, enjoy building relationships, and are motivated by helping clients achieve their goals. You'll manage a pooled portfolio of accounts, focusing exclusively on retention, product adoption, and engagement of our SaaS healthcare compliance platform, while collaborating closely with Sales, Finance, Support, and Product teams. This role revolves primarily around driving high retention with customers rather than growth, and a high-performer in this role is able to make sense of the complex, driving a scaled customer experience with their base in the name of guiding as many as possible to a positive renewal decision. This is a remote role with opportunities to connect virtually or in-person for collaboration, process improvement, and team alignment. Why You'll Love This Role: • You'll directly impact customer satisfaction, retention, and long-term engagement., • Your work will ensure customers stay active, happy, and supported, providing measurable value to the business., • You'll develop and execute proactive, repeatable strategies to drive awareness, adoption, and engagement across a pooled account portfolio., • You'll collaborate with Finance to resolve payment disputes, escalations, and other account issues., • You'll work alongside a supportive team across Customer Success, Product, and Support to advocate for customers and improve processes., • You'll have the autonomy to influence customer outcomes while working in a collaborative, high-impact environment.Qualifications:, • 2+ years of experience in Customer Success, Account Management, Client Services, or a related role., • Strong organizational skills to manage a high volume of accounts with consistent, repeatable outreach., • Excellent communication, problem-solving, and relationship-building skills, with a customer-first mindset., • Goal-oriented, especially when it comes to achieving retention and satisfaction targets, • Comfortable collaborating across teams, including Finance, Product, and Support., • Experience in SaaS or subscription-based business models preferred., • Bachelor's degree or equivalent professional experience is a plus.Responsibilities:, • Serve as the primary point of contact for a pooled portfolio of core (mid-sized spend; non-strategic) accounts, focusing exclusively on retention, adoption, and satisfaction., • Drive customer engagement through proactive, repeatable touchpoints that maximize platform usage and value realization., • Partner with sales to drive account expansion; while the CSM is not responsible for growth, there are financial incentives in place to identify potential growth opportunities, • Implement structured processes to maintain consistent communication and engagement across the pooled account portfolio., • Partner closely with Finance to resolve payment disputes, escalations, and account issues., • Monitor account health and identify opportunities to improve customer engagement and retention., • Direct customers to the platform for commercial transactions or negotiations, without involvement in sales activities., • Collaborate with Support and Product teams to advocate for customer needs and improve processes., • Act as a true customer champion - focused entirely on helping customers succeed. What CG Can Offer You:, • The opportunity to make a direct, measurable impact on customer retention and satisfaction., • Competitive base salary plus performance-based bonus tied to gross retention rate (GRR). Financial incentives to drive expansion opportunities to the sales team and drive our wallet retention rates higher., • Extensive training and professional development to help you grow your career., • Comprehensive benefits (medical, dental, eyecare, 401K with company match, generous PTO, and more!). Location: Remote, USA PLEASE READ: Our team has recently been notified of a phishing scam targeting candidates applying for Compliancy Group's open roles, where scammers have been posing as recruiters in an effort to access candidates' personal information. Please note that any communication from our hiring teams will be sent from a @compliancygroup.com email address and we will only respond to applications submitted through appropriate channels. Equal Employment Opportunity is a fundamental principle at Compliancy Group, where employment is based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law. Job Type: Full-time, Remote

Job Description Position: Outreach Sales Specialist Location: On site, New Jersey/New York At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. Whether a driver is just starting out in the delivery industry or is looking to upgrade their current bike, we are here to help them achieve their goals and make their life easier. We are seeking an energetic and self-motivated Outreach Sales Specialist to join our team. As Whizz Outreach Sales Specialist, you will be the face of our company, responsible for approaching prospective clients and promoting our ebikes services. Your main responsibility will be to build relationships with delivery workers to drive sales and rentals. Key Responsibilities: • Prospect and Approach: Identify and approach potential clients, primarily delivery workers, to introduce and sell our ebike solutions;, • Client Engagement: Engage with prospective clients in a friendly, professional, and assertive manner to understand their needs and present our ebike offers;, • Sales Presentations: Conduct compelling sales presentations and demonstrations to showcase the benefits of our ebikes;, • Relationship Building: Develop and maintain strong relationships with clients to ensure customer satisfaction, repeat business and referrals;, • Market Research: Stay informed about industry trends and competitors to effectively position our products;, • Sales Goals: Meet and exceed sales targets and objectives set by the company. Requirements • Outside Sales Experience: Relevant experience in outside sales or similar role;, • Hardworking: Hustler mentality with strong work ethic and goal driven;, • People Friendly: Excellent interpersonal and communication skills to build rapport with clients;, • Assertive: Confident and persuasive in presenting products and closing sales;, • Organized: Strong organizational skills to manage multiple leads and sales activities efficiently;, • Disciplined: Self-motivated and able to work independently with minimal supervision;, • Passionate advocate for equal opportunity: ensuring that everyone, regardless of their socio-economic background, has access to key resources to succeed in entrepreneurship;, • Industry knowledge: Familiarity with delivery industry and e bike market;, • Authorized to work in the US;, • Competitive salary: base pay of $15-20/hour plus performance-based bonus incentives., • Comprehensive training and support., • A positive and collaborative work environment., • Flexible schedule: 3-5 shifts of 4 hours per week

Job DescriptionCompany Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Job Description The Commercial discipline is responsible for driving business growth, managing partnerships, and providing industry subject matter expertise and advisory to both clients and internal teams. This strategic and consultative team creates meaningful relationships with clients through their combined knowledge of IT services and industry trends and pain points. Members include business development staff of all levels, client partners, alliances and partnerships managers, industry advisors, and operational leads. The Client Partner role at Endava is a senior leader within the Commercial organisation. They own the relationship with the client and the delivery organisation, ensuring alignment on goals, expectations, and deliverables. This role is responsible for managing and growing key client relationships, achieving significant revenue growth, and identifying new business opportunities. The Client Partner plays a critical role in maintaining and expanding these relationships through exceptional client experiences, continuous improvement, exemplary service delivery, and strategic foresight. Responsibilities: Commercial Leadership • Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion., • Actively manage and develop a pipeline within accounts, aligned to a go-to-market strategy in collaboration with a Business Development Manager (BDM)., • Dedicate over 50% of time to cultivating new business and relationships within clients, actively participating in promotional activities., • Proactively leverage professional networks to generate new opportunities with existing clients., • Build personal brand and relationships with senior stakeholders (C-level across business, tech, sales, marketing) within the client portfolio., • Accountable for revenue and profit forecasts and delivery., • Delegate delivery responsibilities to relevant Delivery Managers (DMs) while maintaining oversight., • For mature accounts, iteratively explore replacement pipelines to mitigate ramp-downs., • Ensure accurate financial forecasts, projections, and adjustments., • Manage and mitigate risks effectively, including succession planning., • Ensure robust account growth planning (leveraging Client Growth Model / CGM) aligned with client business needs, including strategies for significant renewals., • Drive continuous improvement and innovation in solutions, commercials, and positioning within the portfolio., • Ensure compliance with governance, business rules, and regulatory standards., • Embed critical initiatives and processes within the client portfolio to achieve strategic objectives., • Foster a culture of high performance and continuous improvement within the team.Qualifications, • Significant professional experience in client management or a similar role within the Payments industry. · Proven track record of delivering 20%+ revenue growth across a client portfolio related to Payments., • Extensive experience in developing and executing client strategies that drive business growth., • Demonstrated success in managing account P&L and achieving financial targets., • Experience in client engagement and building senior-level client relationships., • Proven ability to collaborate and influence across various levels of an organization., • Experience in strategic initiatives, transformation projects, or large-scale integrations is a plus., • Proficient in all client negotiation (investments / Master Service Agreements / thorny contract points) aligned with BDMs., • Acknowledged by clients as the primary trusted advisor and contractual authority., • Deep expertise in client relationship management and strategic planning., • Exceptional leadership, negotiation, and relationship management abilities., • Strong business acumen and ability to identify and capitalize on growth opportunities., • Excellent communication skills, both written and verbal, with the ability to engage with senior stakeholders (C-level)., • Proven ability to manage multiple priorities and work independently in a fast-paced environment., • Advanced problem-solving and decision-making capabilities under pressure., • In-depth understanding of industry trends, market dynamics, and financial analysis., • Commitment to continuous personal development and staying current with industry trends., • Demonstrated ability to influence change and drive organizational transformation., • Strong accountability for achieving results and maintaining high performance standards., • Proficiency in financial management, including P&L management, forecasting, and risk management., • Experience in driving continuous improvement and innovation in client solutions and service delivery. Additional Information Discover some of the global benefits that empower our people to become the best version of themselves: • Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;, • Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;, • Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;, • Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;, • Health: Global internal wellbeing programme, access to wellbeing apps;, • Participation in both internal meetings and external meetings via video calls, as necessary., • Ability to go into corporate or client offices to work onsite, as necessary., • Prolonged periods of remaining stationary at a desk and working on a computer, as necessary., • Ability to bend, kneel, crouch, and reach overhead, as necessary., • Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary., • Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary., • For positions that require business travel and/or event attendance, ability to lift 25 lbs, as necessary. USA Benefits (Full time roles only, does not apply to contractor positions) • Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options, • Flexible Spending Accounts (Medical, Transit, and Dependent Care), • Employer Paid Life Insurance and AD&D Coverages, • Health Savings account paired with our low-cost High Deductible Medical Plan

Job Descriptionco: is a creative and strategic transformation partner for purpose-led organizations. We help our clients put purpose into practice — not just defining what they stand for, but also infusing it into everything they do, inside and outside their organization. Not just because that’s good for the world, but because it’s good for business too. The role A hybrid relationship builder, project orchestrator, and creative collaborator. You thrive when working across multidisciplinary teams to bring strategic and creative work to life, and can zoom in and out between details and the big picture to help keep projects on track and clients confident. Reporting into the Head of Client Engagement, this role partners with co:’s senior leaders and client partners in delivering transformational work. You’ll help strengthen our client relationships, guide projects from inception through completion, and spot ways to add value for both our clients and our internal teams. You’re a thoughtful collaborator and trusted operator who isn’t afraid to roll up your sleeves to help drive impact. You’ll work across our three practices—Business & Brand, Experience, and Organization and Culture Design—on a project basis. From brand strategy to organizational transformation, you’ll help shape and deliver work that drives meaningful change for clients. Who you are You’re an experienced operator who’s led multiple fast-paced, multifaceted projects. You know how to manage timelines, stakeholders, and budgets, and you bring a calm and steady presence to complex environments. You communicate clearly, collaborate well, and can keep a team focused and energized. You may be in a Senior Account Manager or low-level Account Supervisor role today, with experience in brand strategy, innovation, or creative services. You’re confident working with mid- to senior-level clients and know how to contribute to both strategic conversations and day-to-day execution. You bring a strong sense of ownership, curiosity, and a collaborative mindset to everything you do. You’re excited by non-traditional creative environments and value a workplace that feels more like a community—one that celebrates wins together, supports individual passions, and champions personal and professional growth. What you'll do At co:, we move quickly and collaboratively, so this role wears many hats. Key responsibilities include:- Build strong working knowledge of clients’ businesses, including industry context and strategic priorities- Support senior engagement leads in building trust-based relationships with clients- Lead the day-to-day management of 1–2 projects across co:’s three practices- Own project planning and operations: timelines, workflows, team coordination, deliverables, and documentation- Act as the primary point of contact for internal teams and clients on active projects- Track budgets, scope, and team bandwidth in collaboration with senior engagement leads- Prepare materials for internal and external meetings, ensuring clarity and alignment- Facilitate project meetings and maintain detailed, actionable recaps- Support the development of proposals and SOWs for new and follow-on work- Help identify opportunities for organic growth and contribute ideas for how co: can add value- Collaborate closely with strategy and creative teams, offering input that strengthens the quality of the work- Document and share project learnings with the broader team What you've done- 2-4 years of experience in client services or account management, ideally in a brand strategy, innovation, or creative agency - Experience managing complex, multi-workstream projects and collaborating across disciplines- Demonstrated success working with mid- and senior-level clients- Strong verbal and written communication skills, with comfort leading presentations and facilitating discussions- Experience working with or around strategic and creative outputs- Understanding of production workflows and how to manage timing and budgets- Collaborative spirit and a solutions-oriented mindset- Experience in or exposure to technology, B2B, or transformation projects is a plus Caring for the community The co: community is deeply committed to continuing to build a diverse and inclusive workplace for all to thrive. We value and honor those with different backgrounds, unique perspectives, and believe that inclusive organizations build better teams and produce better work. We are a people-centered business that seeks to create safe spaces, lead by example, and make a positive impact on the world. co: is proud to be an equal-opportunity employer and we value a diverse workforce. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, socioeconomic status, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Our working model We support different modes of working – be it hybrid, remote first or otherwise, and we are constantly experimenting with new approaches to ensure that the model we are working within is fulfilling to our teams and clients. For those based in New York, we have two anchor days per week. On Tuesdays and Wednesdays, we ask that everyone comes to the office. For those that do not live in NYC, we ask that they come to New York for one week per quarter and travel for client meetings. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionOur Company: At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity are rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you! impact.com, the world's leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company's powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com's technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oreal, Fanatics, and more, visit . Your Role at impact.com: As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. You will serve as the primary point of contact for clients, providing proactive support, resolving issues, and driving the adoption and utilization of our products. This role requires a combination of excellent communication skills, technical expertise, and a deep understanding of customer needs in order to drive customer retention, expansion, and overall success. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact! What You Have: • 3+ years of customer success/relationship experience, preferably B2B, • Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus), • Consistent track record of providing stellar support to customers, • Embraces teamwork and cross-team collaboration, • Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus), • A healthy dose of initiative and the ability to remain flexible, • Detail-oriented and able to efficiently prioritize tasks, • Be a critical thinker and an inventive problem-solver, • Professional communication skills, • Enthusiastic teammate, • Great conflict resolution skills, • Deliver world-class support to our top clients, • Maintain a balanced proactive/reactive relationship with your assigned accounts., • Dedicated duties include account monitoring, regular check-ins, and relationship-building, • Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise, • Understand clients' goals and objectives to drive strategic growth, and provide guidance on how our platform and services can support their needs, • Become an expert on the Impact.com platform, staying up to date with new features, functionality, and industry trends, • Drive product adoption and usage among clients, ensuring they fully leverage the capabilities of our platform, • Monitor client health metrics, track usage patterns, and proactively address any potential risks to customer retention, • Advocate for customers' needs and requirements, working with cross-functional teams to deliver exceptional customer experiencesNice to have: *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time Benefits (Perks): • Medical, Dental, and Vision insurance, • Unlimited responsible PTO, • Flexible work hours, • Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA, • Parental Leave, • Technology Stipend, • Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled, • Flexible spending accounts and 401(k), • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes! #LI-NewYork,NewYork_Hybrid #LI-Santa_Barbara

Job Description About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As an Enterprise Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact. What You'll Do: • Delivering world-class support to our top clients., • Maintain a balanced proactive/reactive relationship with your assigned accounts., • Dedicated duties include account monitoring, regular check-ins, and relationship building., • 3+ years of customer success/relationship experience, preferably B2B, • Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus), • Experience with Affiliate and performance marketing, • Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus), • Consistent track record of providing stellar support to customers, • Embraces teamwork and cross-team collaboration, • Healthy dose of initiative and the ability to remain flexible, • Detail-oriented and able to efficiently prioritize tasks, • Be a critical thinker and an inventive problem-solver, • Professional communication skills, • Enthusiastic teammate, • Great conflict resolution skills *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. • Medical, Dental, and Vision insurance, • Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled, • Flexible spending accounts and 401(k), • Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life., • Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health., • A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval., • Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses., • Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. #LI-NewYork,NewYork_Hybrid #LI-Santa_Barbara