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Job Description Studs is a category-defining ear piercing and earring brand named one of "the 10 most innovative companies in retail for 2023" by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point. The Regional Manager, North Pacific oversees Studs studios across California (Orange County, San Diego, Los Angeles), Seattle, Las Vegas and Hawaii —a geographically broad, high-growth region that spans both established and emerging Studs markets. Reporting directly to the CEO, this leader drives financial performance, operational consistency, and team development across 8+ studios while playing a critical field partnership role as Studs continues expanding its national footprint. This role requires a highly autonomous operator capable of managing a dispersed portfolio—balancing market-specific nuance with a consistent Studs experience—and serves as the connective tissue between studio-level execution and HQ strategy. Salary Range: $125,000–$155,000, plus equity Key Responsibilities: Operational Leadership • Own revenue, labor efficiency, and KPI performance across all Mid-Atlantic and Southeast studios, driving accountability to targets at the studio and regional level., • Ensure consistent adherence to Studs brand standards across staffing, scheduling, visual presentation, and guest experience in a geographically dispersed portfolio., • Analyze studio-level results to identify performance gaps, develop corrective action plans, and prioritize resource allocation across markets., • Partner cross-functionally on new studio openings, local operational initiatives, and regional rollout of HQ-led programs. People Leadership & Development • Manage, coach, and develop Studio Managers across the region to deliver strong team performance, engagement, and retention., • Build leadership bench strength across markets; identify and develop internal talent for future growth roles as the region expands., • Partner with People, Retail Training, and Piercing Education teams to ensure onboarding, development, and performance management programs land effectively across a distributed team., • Model and reinforce a culture of accountability, inclusion, and feedback consistent with Studs values and leadership expectations. Strategic Partnership & Growth • Serve as the field voice for the North Pacific in HQ-level planning, providing grounded operational perspective across a diverse market portfolio., • Collaborate with Finance and Retail Ops on labor planning, headcount alignment, and P&L management across 8+ studios., • Support new studio openings across the region, providing pre-open field leadership, talent readiness, and post-open stabilization., • Lead regional business reviews, talent calibration, and communication cascades across a geographically distributed team. Requirements: • 7+ years of multi-unit retail leadership experience, ideally in service-driven or experiential environments (e.g., beauty, hospitality, or specialty retail)., • Demonstrated success managing P&L, labor %, and revenue growth across geographically dispersed markets., • Strong track record in leadership development, coaching, and building high-performing teams in remote or distributed environments., • Excellent organizational and communication skills; able to influence and collaborate across functions and levels without in-person proximity to HQ., • Based in or willing to relocate to the North Pacific region; frequent regional travel required (air travel expected), with occasional national travel for offsites or openings., • Weekend and evening availability for studio visits and key events. Benefits & Perks • Comprehensive medical, dental, and vision insurance, including $0 in-network mental health visits, commuter benefits and 401k, • HSA (Health Savings Account) or FSA (Flexible Spending Account), • Flexible Work Environment (3 days in Studio, 2 days work from home), • Gender affirmation support services, EAP sessions and work/life resources, • 4 weeks accrued Paid Time Off, 7 days accrued Sick Time, 11 paid holidays, and 4 Quarterly Wellness Days (where the whole team takes time off together to recharge), • Three months of paid Parental Leave (biological, adoptive, and foster parents are all eligible) to support a healthy work/life balance, • A paid sabbatical after four years of full-time service, • Discounts on piercings and products (we've got discounts to cover your friends and family too!), • Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards and extended life insurance Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Click here for the Studs Privacy Notice for California Applicants.

Hi-Altitude / Stonehenge Health | Health & Wellness | Remote (California-Based) Stonehenge Health is a California-based health and wellness brand under the Hi-Altitude family of health-forward lifestyle brands. Through science-backed, thoughtfully formulated products, Stonehenge Health supports elevated wellness routines dedicated to helping people feel their best, so they can fully enjoy life's meaningful moments. As part of our marketing and e-commerce team, the Shopify Developer will play a key role in developing and maintaining our Shopify storefronts, landing pages, and other digital environments, supporting technical enhancements and optimized shopping experiences that deliver five-star customer experiences and targeted revenue goals. This position reports to our Senior Shopify Developer and offers an opportunity to refine your technical skills, gain experience in cross-functional collaboration, and contribute to shaping the future of our organizational e-commerce strategy for our expanding portfolio of health, wellness, and beauty brands. Familiarity with the supplement industry or an interest in the health, wellness, and beauty industries is a plus and preferred. • Build, customize, and optimize Shopify themes and landing pages using Liquid, HTML5, CSS3, JavaScript (including frameworks like React.js or Vue.js), and JSON., • Ensure all digital environments are developed with a mobile-first approach, prioritizing load times and optimizing content settings for speed., • Stay current with e-commerce trends, Shopify platform updates, emerging technologies, and new tools that can enhance the customer journey and overall site performance., • Continuously refine checkout processes, upsells, cross-sells, and subscription models to improve conversion rates, increase average order values, and other targeted KPIs., • Implement sustainable coding practices., • Collaborate and support cross-functional team requests., • Recommend and support the integration and maintenance of industry-leading Shopify apps and vendor platforms to improve overall performance.(e.g., ReCharge, Klaviyo, ReBuy, AfterSell, Okendo)., • Translate wireframes and concepts into functional, visually appealing interfaces in collaboration with designers and developers., • Ensure brand consistency and quality across all design elements and site functionalities. QA, Testing, and Maintenance • Participate in peer reviews and test cycles to ensure code quality and proper functionality before deployment., • Conduct regular storefront and landing page audits & resolve issues in a timely manner., • Support version control protocols using Git and CI/CD tools for staging and deployment., • Assist in site monitoring and debugging performance issues or customer-reported bugs., • Utilize Shopify Analytics, GA, & other tools to monitor site performance & user behavior., • Develop and implement A/B tests to evaluate design and functionality., • Utilize A/B testing and data-driven insights to enhance digital experiences continually., • Support the implementation and maintenance of security best practices, including regular updates, backups, and vulnerability assessments., • Support contingency plans to address data breaches, downtime, or system failures., • Support compliance practices by implementing and maintaining global regulations, such as ADA, GDPR, CCPA, and PCI-DSS standards across digital environments., • Prioritize accessibility compliance (WCAG) to provide inclusive shopping experiences., • 3–5 years of hands-on experience with Shopify theme development (Liquid, HTML, CSS, JS)., • Familiarity with Shopify Admin API and GraphQL API., • Experience with Single Page Application principles. Experience with frontend frameworks (Vue, React) is a plus., • Proficient in responsive design, mobile optimization, and SEO best practices., • Experience with tools like Git and CI/CD workflows., • Understanding of accessibility compliance (WCAG), cross-browser/device testing, and best practices for ensuring fast and scalable websites., • Strong communication skills with the ability to collaborate across teams., • Attention to detail and commitment to quality execution., • Proactive learner with a growth mindset., • Comfortable working in a fast-paced, remote environment., • Self-organized and able to manage multiple priorities effectively., • Bachelor’s degree in Web Development, Computer Science, or related field (or equivalent experience)., • Required: 3–5 years of experience in Shopify development., • Portfolio of Shopify storefronts and landing pages or similar projects, • Familiarity with e-commerce health/wellness or supplement brands is a plus., • Experience with third-party e-commerce apps like ReCharge, Klaviyo, Yotpo, or Rebuy, • Shopify certifications or coursework preferred., • Competitive Salary: $115,000 to $125,000 annually + bonus compensation, depending on your experience, • This is a fully remote position. PST Required., • Flexible time off + 9 annual company holidays, • Your Birthday is a paid vacation day - take the day to celebrate your awesomeness!, • 100% company-paid base plan Medical, Dental, and Vision Insurance for employees, • 100% company-paid Life Insurance and Short-Term Disability Coverage, • 3% Employer contributions to 401(k) regardless of employee participation! (Free money), • Matching charitable contributions up to $2,500/year, • $1,200/annual Work from Home (WFH) stipend, • Employee recognition and rewards program, • Calm app subscription, • Pet insurance, • Free monthly employee product samples and team discounts, • Employee Referral Program, • Professional development fund for employees (We love HI-ER Education), • And a collaborative, innovative work culture! At Stonehenge Health, we believe wellness should support life, not complicate it. If you're a performance-minded designer who cares deeply about crafting thoughtful, effective e-commerce experiences, we'd love to meet you. Stonehenge Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, welcoming environment for all.

About GlossGenius GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Over 90,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one. About the Role GlossGenius has grown significantly, supporting tens of thousands of customers and seeing billions of transaction volumes on our platforms. As our customers continue to grow their businesses, we want to enable them to be more successful. For that, we’re building AI features that will transform how our customers operate and grow their businesses That’s why we are seeking strong Software Engineers, All levels to join one of our Product or Platform-based teams. Product-focused engineers work at the intersection of business needs and technical solutions, solving key customer problems. Platform-focused engineers build scalable, reliable, and extensible systems that empower product teams to move faster, deliver with quality, and focus on customer value. This role is remote from the San Francisco Bay Area. What We Work With We are open to hearing from candidates who know different programming languages and are excited to learn more and grow their skills. Our current stack: • Kotlin (micronaut, jooq), Ruby (Rails, Sidekiq), gRPC, protobuf, • Typescript / Javascript (React, Redux), • React Native, • AWS, Kubernetes, Postgres and Terraform What You’ll Do As a Software Engineer at GlossGenius, you'll play a critical role in shaping a platform that powers over 90,000 small businesses and processes more than $3 billion in payments annually. Engineers work on high-impact initiatives that support our rapid growth and evolving scale. Examples of your potential responsibilities include: • Develop, release, and run large-scale web applications that empower beauty and wellness businesses to operate and grow., • Build new AI features for our customers., • Develop and define our microservice-based infrastructure., • Build tools and solutions that enable internal teams to work faster, more effectively, with more confidence, and improve the value they can provide our users (Business Scalability team)., • Work on core experiences such as making payments friction-free for clients and customers, building tools to help customers earn more per hour, or enabling businesses to effortlessly grow and manage their teams., • Focus on front-end development, crafting intuitive and engaging user experiences for our web and mobile applications., • Improve performance, reliability, scalability, and security for our backend systems. What We’re Looking For • 2+ years of professional experience in software development., • A Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience., • A strong desire to move fast and have a significant impact., • An entrepreneurial mindset, eager to take ownership and contribute new ideas to solve challenging problems., • Ability to analyze and improve efficiency, scalability, and stability of various system resources., • Demonstrates strong collaboration skills and team spirit. Benefits & Perks • Flexible PTO, • Competitive health & dental insurance options, with premiums partially or fully covered by GG, • In-person opportunities that are designed to help team members foster collaboration and build community (ie; working out of a co-working space, team dinners, and other team building activities), • Fertility and adoption benefits via Carrot, • Generous, fully-paid parental leave policy, • 401k benefit - employees are eligible to contribute starting day 1 of employment, • Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses, • Pre-tax commuter benefits, • Dependent Care FSA, • Home office support The starting base salary for this role in San Francisco is between $150,000-$230,000+ target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in GlossGenius’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering. At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. _ Agency Submissions If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired.

As a Senior Product Manager, you will play a pivotal role in shaping the future of our product. The ideal candidate has worked in dynamic startup environments and is passionate about applying state-of-the-art AI research to real-world enterprise solutions. You will own the product roadmap, work closely with cross-functional teams, and drive the successful delivery of innovative solutions that meet the evolving needs of our customers. This role requires an understanding of automation/ AI technologies, market dynamics, and a customer-centric approach to product development. Your responsibilities: • Develop, manage, and communicate the product roadmap, ensuring it is aligned with customer needs, business goals, and the latest trends in automation and AI., • Define and execute the product strategy and vision, aligning it with the company’s overall objectives and market needs., • Oversee the entire product lifecycle, from ideation to launch to post-launch improvements., • Work closely with engineering, design, marketing, and sales teams to deliver high-quality products on time and within scope., • Define and track key product performance metrics. Use data to drive decisions, improve product features, and optimize the user experience., • Partner with marketing and sales teams to develop go-to-market strategies, including product positioning, messaging, and pricing., • Stay at the cutting edge of automation and AI advancements by conducting continuous market research, competitive analysis, and tracking industry trends to ensure our products remain competitive and innovative., • Utilize your previous experience working in high-growth, next-gen startups to bring agility, customer focus, and a strong execution mindset to the team., • Stay informed about the latest state-of-the-art research in large language models and apply these findings to develop intelligent, automated solutions that address complex enterprise challenges., • Bachelor’s degree in Computer Science, Engineering, Business, or a related field., • 5+ years of product management experience, with a strong focus on automation, SaaS, or AI-driven technologies., • Strong experience in automation technologies (RPA, workflow automation, etc.) with an understanding of how these solutions solve enterprise problems., • Demonstrated experience working in high-growth startups, particularly in the tech/AI space, with a keen understanding of agile development processes and startup challenges., • Ability to manage complex product roadmaps and prioritize features based on business needs, customer value, and technical feasibility., • Excellent communication and leadership skills, with the ability to influence stakeholders across various teams., • Strong technical acumen, with an ability to understand complex technical concepts and communicate them to non-technical stakeholders., • Remote Work & Culture: Enjoy the freedom to work from anywhere, whether it's the streets of Munich, the beauty of Innsbruck, or beyond. Join our vibrant, remote-first team., • Be among the first 50 to revolutionise industry standards. This is your chance to enter the big league and be part of the next unicorn., • Supercharge Your Career: Take on responsibility from day one, learn rapidly, and accelerate your professional growth., • Enjoy competitive salaries and equity options, ensuring your hard work pays off., • Gain access to top-tier advisors and investors in their fields., • Work with high-quality, state-of-the-art equipment! We want to promote diversity and live it through empathy and a respectful, open approach. We want you to feel comfortable throughout our application process: you decide whether you want to include a photo of your application. We evaluate them based on your professional competencies - regardless of your social and cultural background, gender, age, religion, sexual orientation, and skin color.

Must reside in the following states to be considered for a Seasonal Role:AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI Please note: This is a remote seasonal role, starting in October through December 2025. Do you thrive in a fast-paced, lively atmosphere? Do you love working with people, solving problems, and providing exceptional service? If so, read on! The Role: As a Customer Service Lead, you will be an instrumental part of ensuring the most exceptional contact quality and service possible for Minted’s customers. CS Leads are responsible for working closely with and providing daily support to a team of Customer Service Representatives (CSRs). Reporting to a Team Supervisor, you will serve as a Minted subject matter expert, providing in-the-moment coaching and support to allow the team to deliver excellent service. Team Leads will use problem-solving and people skills to support the team through multiple channels, driving productivity while monitoring incoming contact volumes, SLAs, and associated prioritization to tackle the highest priority cases first. Team Leads have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. Your #1 objective is to offer the best experience possible for any customer interacting with Minted, and you support CSRs to do this by offering hands-on team support. • Provide day-to-day support, subject matter expertise, and real-time coaching for Customer Service Representatives, motivating and supporting the team to resolve customer concerns, • Stay present and available for the broader Customer Service team, including monitoring communications, answering questions, and providing real-time feedback via Slack and Google Hangouts, • Oversee the team to drive productivity through contact prioritization via queue management and adherence monitoring, • Provide interval updates to the team, sharing hourly progress versus SLA targets, • Navigate and resolve financial transactions and support vendor communications required to resolve customer concerns, • Serve as the first line of defense for escalations for the broader Customer Service team, • Approve service recovery requests and produce promo codes, • Stay up-to-date about the knowledge base for Minted products, services, and policy details and updates by reviewing the Customer Service knowledge base, as well as training updates, and daily huddle announcements, • Work closely with the Team Supervisor to support the CSR coaching process, • As time permits, support answering email and other contacts; support ad hoc projects, such as Training and Quality Assurance support, • In partnership with your Customer Service Team Supervisor, responsible for Quality Assurance, CSAT, and Productivity for your team, • Promote a positive and friendly environment supporting good morale and cooperation, • Professional, with leadership skills, and excellent interpersonal and communication skills, • Someone who leads by example, enthusiastically encouraging team members to follow Minted best practices and departmental policies, • Able to take direction and quickly learn new procedures, processes, and products, • Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals, • Comfortable using technology; ideally familiar and experienced with eCommerce, • Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy, • A Bachelor’s degree or equivalent work experience, • 2+ years of experience in a Customer Service role required, with proven excellence and an overall understanding of customer satisfaction, • A proven track record of supporting Minted customers with exceptional service, • Excellent written and verbal communication skills, • Detail-oriented, problem solver, promotes a positive team environment, • Excellent computer/software skills. (Google Docs, Sheets, and Slides), • Experience with Salesforce or other CRM software a plusCompensation: The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees. Geo Base Salary Range 2 - Includes CO, IL, NJ, OR, TX, VA, WA - $22.71/hrGeo Base Salary Range 3 - Includes AR, AZ, CT, FL, GA, ID, KS, LA, ME, MN, MO, MT, NC, NV, OK, TN, UT, WI - $20.84/hr Benefits:- Paid Sick Leave- Minted Friends and Family Discount- Access to employee perks portal DISCLAIMER: We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process. Notice of AI Use in Employment Decisions: We use AI-powered tools, including Brainner AI, to support our hiring and employment processes. These tools help assess job-related qualifications and improve efficiency, but all decisions involve human review. About Minted: Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience. We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger. At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide. Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business. We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more. Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program. How Our Process Works: Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

Staff Accountant Position Summary We are seeking a staff accountant to support the accuracy, timeliness, and reliability of Panorama Global’s financial operations. This is a full-time, permanent position. The staff accountant will provide support across general accounting, accounts payable, accounts receivable, and financial operations, ensuring strong attention to detail and adherence to internal controls. This role works closely with the accounting manager and collaborates across the Finance team to ensure smooth, compliant, and efficient financial processes. The ideal candidate is detail-oriented, highly organized, and comfortable managing recurring responsibilities while quickly learning new systems and processes. This position is non-exempt and reports to the accounting manager. It is 4 days a week on-site for Seattle-based employees and remote for U.S.-based employees outside Seattle. Be part of a mission-driven organization dedicated to solving some of the world’s most pressing challenges. Key Responsibilities • Assist with preparing and recording invoices and incoming payments, • Track receivables and support follow-up on outstanding balances, • Maintain accurate documentation for all receivable transactions, • Support accounts payable processes in alignment with policies and approval workflows, • Assist with payment processing (ACH, wires, checks), • Maintain vendor records, including onboarding and updates, • Respond to inquiries related to payments, invoice status, and vendor setup, • Assist in identifying and resolving discrepancies in invoices, coding, and approvals, • Assist with account reconciliations and transaction reviews, • Support month-end close, including schedules and documentation, • Maintain organized financial records across systems, • Track financial activity across projects, departments, and cost centers, • Work within systems such as Sage Intacct, Certify, Salesforce, and banking platforms, • Support audit preparation, documentation, and compliance efforts, • Provide backup coverage for key accounting processes, • Support ad hoc projects and operational improvements Qualifications • High school diploma required; Associate degree or higher in Accounting, Finance, or related field preferred, • 2–4 years of accounting, bookkeeping, or finance operations experience, • Experience with ERP systems (Sage Intacct or similar preferred), • Experience supporting month-end close and reconciliations, • Experience in nonprofit or project-based accounting environments is a plus, • Experience working across multiple entities is a plus Compensation & Benefits Salary range: $28.85 – $33.65 per hour. We offer: • Health, dental, and vision, • 401(k) with 3% employer contribution and immediate vesting, • Flex Spending Account/Health Savings Account, • Flexible paid time off, • 10 paid holidays, including an organization-wide Winter Break, • Professional development, • Spot bonus opportunities, • Employer-sponsored ClassPass membership with access to thousands of fitness, wellness, and beauty classes worldwide

As Head of Customer Care, you will lead our global Customer Care team, shaping and enhancing our service strategy to deliver an exceptional experience for our design-loving customers - who expect nothing less than excellence at every touchpoint. With the opportunity to make a huge impact, you will drive the development of customer-centric and scalable processes, foster a culture of customer obsession, and ensure that every interaction reflects our commitment to premium service. This position is unlimited and located in Munich. • define and implement a Customer Care strategy that aligns with our premium brand, enhances customer satisfaction, and ensures seamless customer interactions across all communication channels, • deeply understand our customers - their needs, expectations, and behaviours - to drive customer-centric decisions and enhance their experience, • lead and develop our global Customer Care team of ca. 60 internal team members by building and mentoring a high-performing, customer-focused team across different regions while fostering a culture of service excellence, • manage and further develop external service providers, ensuring seamless collaboration with front office agents to maintain high-quality customer support and operational efficiency; pick the right partners and negotiate terms and conditions, • enhance reporting, analyse customer feedback and key service KPIs to identify trends and drive continuous improvements, • together with the Tech teams, stay ahead of industry trends and build scalable service processes, tools, and systems with the use of AI to address customers needs, improve efficiency and effectiveness, and elevate the customer experience, • drive and support the rapid expansion into new countries, • extensive experience in a senior Customer Care leadership role, ideally in a global setting, paired with strong leadership and team development skills and the ability to motivate large teams, • passion for customer satisfaction with a high level of empathy and the ability to turn dissatisfied customers into promoters, • proven ability to level up service processes, implement scalable solutions, and drive operational efficiency, combined with excellent problem-solving skills and the ability to drive change in a fast-paced, dynamic environment, • strong stakeholder management skills for internal and external stakeholders with the ability to act as the voice of the customer, manage escalations, and influence leadership to drive operational excellence, • strong analytical mindset with experience in tracking and improving key customer service KPIs, coupled with a deep understanding of Customer Care best practices to stay best-in-class, • experience with customer service technologies and platforms (e.g., Zendesk, AI chatbots, support ticketing systems), • fluency in German and English with excellent communication skills; additional languages are a plusAside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:, • an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career, • a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions, • flexible working mode: roughly 60% remote, 40% in-office working policy, • up to 4 weeks temporary work-from-anywhere per year, • 30 days of paid vacation per year, • a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace, • 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions, • regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more, • health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more, • discounted green mobility options with public transport or JobRad, • company daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich, • subsidized company pension scheme, • “Social Impact Day” p.a. to use for doing good for environment and/or societyWestwing, Europe’s #1 in Beautiful Living e-commerce, is present in 13 European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.Customer Care

Title: Interim Senior Product Manager Location: Onsite Seattle - (4 days per week - any 4 days. 1 day remote) Duration: 3+ months • Job Description:Client’s Selling Insights team builds the reporting and intelligence layer that equips store leaders and teams to act with confidence, coach sellers, and make the day — spanning Flash reporting, Department and Employee Sales Dashboards, Space Productivity, Rack Reporting, and a Looker-based foundation on GCP., • We are seeking an Interim Senior PM (Level 17 / PM Sr) to own product strategy and delivery for this space. This is an independent, execution-focused role: drive the roadmap, close data governance gaps, and accelerate progress toward proactive, mobile-first intelligence for store leaders., • What will you own:?Multi-year product vision for Store Selling Insights across three horizons: reactive-to-reliable reporting, intelligence and Conversational Analytics, and proactive next-best-action., • Active delivery: Department Sales, Employee Sales, and Beauty Sales Dashboard enhancements; Tableau-to-Looker migration; Flash reporting improvements., • Backlog ownership: user stories and acceptance criteria across domain dependencies, sequenced by user impact, business value, and engineering effort., • Data governance: advance metric definition and BRD certification with CIA, SNS, and Insights Delivery stakeholders., • Stakeholder alignment across Insights Delivery Engineering, CIA/data team, business partners, and director/VP leadership — owning communications up and down the pyramid., • Continuity documentation to support a clean handoff to the returning PM., • PM Sr Expectationa (Level 17 PTF):Crafts multi-year vision; aligns to company strategy without support; evangelizes across the org., • Drives progress and manages risks/dependencies proactively — does not wait for issues to surface or direction to be given., • Frames trade-offs with conviction; produces documented recommendations to leadership., • Defines success criteria including go-to-market; coordinates across functional and domain boundaries independently., • Leads customer research; synthesizes findings into clear opportunity statements., • Sufficient technical depth to engage credibly with engineering on architecture and platform trade-offs., • Required:5+ years of PM experience owning a product domain end-to-end at the Senior level., • Enterprise BI and reporting experience — Looker and GCP/BigQuery strongly preferred., • Platform migration experience: legacy deprecation, change management, and stakeholder alignment., • Data governance fluency: metric certification, semantic layers, and data ownership models., • Demonstrated ability to operate independently in ambiguous, matrixed environments., • Preferred:?Conversational analytics, agentic AI, or LLM-powered product experience., • Retail store operations or workforce management context., • What success looks like?:30 days: Clear picture of the active roadmap, open governance items, and stakeholder map. Can articulate the core user problems without prompting., • 60 days: Driving delivery meetings; backlog refined and sequenced; at least one governance item advanced. Product voice is present in architectural discussions., • 90 days: Roadmap updated and communicated to leadership. At least one enhancement shipped or in UAT. Continuity documentation underway. Applicant Notices & Disclaimers • For information on benefits, equal opportunity employment, and location-specific applicant notices, click _ At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $75.00/hr.

As Advisor Customer Care Front Office for Finland or Norway, you will contact our Finnish or Norwegian customers and help them with inquiries related to their orders. In this role, you will support establishing our new markets and be at the forefront of driving a premium customer experience. Please submit your application documents in English. This position is unlimited and located in Munich. • being the prime contact point for our Finnish or Norwegian customers by phone, email, and our business WhatsApp account, • processing requests about payments, orders, cancellations and returns, • answering questions about our websites, products and the ordering process, • handling feedback from our customers, continuously improving our offering and shopping experience, • relevant experience in the field of customer care, • passion for customer satisfaction and drive to provide premium customer experiences, • excellent social and problem-solving skills, • friendly, positive and motivated personality, • fluency in Finnish, German, English, and Norwegian is a plusAside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:, • an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career, • a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions, • flexible working mode: roughly 60% remote, 40% in-office working policy, • up to 4 weeks temporary work-from-anywhere per year, • [only for Equity roles] a competitive compensation package including salary, benefits, and equity, • 30 days of paid vacation per year, • a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace, • 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions, • regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more, • health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more, • discounted green mobility options with public transport or JobRad, • company daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich, • subsidized company pension scheme, • “Social Impact Day” p.a. to use for doing good for environment and/or societyWestwing, Europe’s #1 in Beautiful Living e-commerce, is present in 13+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.Customer Care

Must reside in the following states to be considered for a Seasonal Role:AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI Please note: This is a remote seasonal role, starting in October through December 2025. Do you thrive in a fast-paced, lively atmosphere? Do you love working with people, solving problems, and providing exceptional service? If so, read on! The Role: Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery. We are looking for Customer Service Representatives (CSRs) to join our team for the holiday season and to provide outstanding service to our customers. CSRs use their problem-solving and people skills while working directly with our customers to address their questions through multiple channels – phone, email & live chat. Reporting to a Customer Service Team Supervisor, CSRs have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. Minted CSRs are exceptionally patient, empathetic, and passionate team members whose #1 objective is to offer the best experience possible for any customer. Our operation is open 7 days per week, and candidates must be available to work evenings and weekends. The hours & schedule for the role are variable. • Provide excellent customer service through various channels, including live chats, emails, and phone calls, • Address customer inquiries, concerns, and issues promptly and professionally, • Provide customers with support about Minted products and promotions, as well as general order information; provide assistance with processing orders and customizing designs, • Document customer interactions thoroughly and accurately in our CRM, while following departmental policies, • Use support tools & training including our knowledge base to provide a seamless customer experience, • Identify opportunities for improving the customer experience and share those with Customer Service leadership, • Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs, • Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high-volume environment, • Able to take direction and quickly learn new procedures, processes, and products, • Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals, • Able to utilize various customer service tools, software, and systems to effectively manage customer interactions, • Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy, • A Bachelor’s degree or equivalent work experience, • 1+ years of experience working in a customer service setting (preferably at a premium brand), • 1+ years of experience of building customer relationships and resolving customer complaints, • 1+ years of experience in identifying and solving customer issues, collaborating with teams to address challenges, and finding solutions to enhance customer satisfaction, • Excellent written and verbal communication skills, • High attention to detail, are organized, and able to follow through, • Experience with Salesforce or other CRM software a plusCompensation: The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees. Geo Base Salary Range 2 - Includes CO, IL, NJ, OR, TX, VA, WA - $17.65/hrGeo Base Salary Range 3 - Includes AR, AZ, CT, FL, GA, ID, KS, LA, ME, MN, MO, MT, NC, NV, OK, TN, UT, WI - $16.19/hr Benefits:- Paid Sick Leave- Minted Friends and Family Discount- Access to employee perks portal DISCLAIMER: We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process. About Minted: Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience. We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger. At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide. Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business. We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more. Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program. How Our Process Works: Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

Job Description Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Requirements As the Vice President for Customer Success, you will be responsible for owning customer growth, delighting customers through their journey at Zenoti, enabling them to get their ROI on Zenoti products by adopting consulting and professional methodologies that are apt for the customer business size, region, and the vertical. Here are key expectations for this role. The incumbent will lead the teams to: Drive Customer Success Outcomes • Achieve and maintain Churn and NRR goals, • Deliver ROI to the customers from the Zenoti products they have subscribed to, • Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores, • Establish usage around and monitor customer health metrics (e.g., NPS, CSAT, churn rates), identify at-risk customers, and implement strategies to mitigate churn while maximizing renewals and customer lifetime value, • Continuously improve and scale customer success processes, including onboarding, adoption, renewals, and escalation management Drive new business growth through greater advocacy and reference-ability • Define and Optimize Customer Lifecycle, • Map customer journey, • Develop listening points in the journey (e.g., usage, satisfaction, etc.), • Standardize interventions for each point in the journey, • Define segmentation of customer base and varying strategies, • Identify opportunities for continuous improvement, • Learn from best practices in the industry, • Measure & Improve the effectiveness of Customer Success, professional services, and customer enablement teams, • Demonstrate cross-functional collaboration by working closely with product, sales, and marketing teams to ensure alignment on customer needs, feedback, and pain points. i.e. Act as the voice of the customer in internal discussions, influencing product roadmaps and sales strategies Skills needed to be successful in the role • A passion for customer success and laser focus on providing customer value., • Strong Understanding of business & technology, • Strong Negotiation & Consultative Abilities, • Ability to understand, articulate and manage customer expectations, • Experience dealing with a variety of complex accounts & building relationships at C- Level, • Experience in working with remote teams effectively, • Ability to work in a fast paced, ever changing, start-up environment, • Informal and people-centric approach to work and getting things done, • Able to quickly establish credibility with the senior leadership team, • Operating with a global mindset and leading with an external perspective, • Outstanding communication skills, • Knowledge of how enterprise implementations, professional services, support processes work – will be a definite plus., • 10+ years of overall experience in leading customer oriented teams at a senior level, • The incumbent may be required to travel to customer locations on short notice, when required. Qualifications Required • A degree in engineering or equivalent, • PMP is an added advantage Benefits At Zenoti, we believe that when people feel good, they can do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, and a supportive and dynamic work environment, and encourage our employees to balance life, work, and well-being. We offer all our employees: • Medical, dental, and vision coverage, • Participation in the company 401k plan, • Paid parental leave, • Unlimited paid time off, • Flexible work hours Zenoti Pay Range$180,000—$250,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description The Radiation Safety section of the Department of Environmental Health & Safety has an outstanding opportunity for a Health Physicist to join their team. Reporting to Radiation Safety Manager, the Health Physicist provides professional level program administration and management with substantial responsibility for directing and controlling program operations for assigned programs. The Health Physicist utilizes specialized knowledge of radiation safety principles and practices to establish policies, methods, and procedures for assigned programs. The Health Physicist ensures assigned programs conform to federal and state regulations and University and EH&S policies. As such, the Health Physicist is accountable for program results and success. The Health Physicist will be involved in strategic planning, program development, and process improvement. This position works closely with internal and external clients and partners to collaborate regarding regulatory compliance issues, training, policy analysis, and reporting to ensure the success of each program. The Health Physicist will directly contribute to and be accountable for creating and sustaining a culture of service, quality, accountability and excellence within Radiation Safety and UW Environmental Health and Safety. This is a full-time, hybrid position with a planned telework schedule of 3 days onsite, 2 days remote. Key Responsibilities Radioactive Material Shipping and Receiving Program (20%) Manage and administer the safety program that ensures the shipment and receipt of packages containing radioactive material is conducted in accordance with industry standards and regulatory, license, and institutional requirements. Update the radioactive material shipping and receiving program as needed to maintain compliance with these requirements and to improve efficiency of operations. Maintain policies and Radiation Safety Operating Procedures (RSOPs) for the shipping and receiving program. Incorporate quality assurance (QA) checks into shipping and receiving operations and procedures. Identify, compile, and analyze data needed to monitor radioactive materials received and shipped. Provide data needed for reports, audits, and inspections, and provide recommendations to supervisors regarding necessary resources and actions to maintain a compliant and effective radioactive materials shipping and receiving program. Assure records associated with the receipt and shipment of radioactive materials are complete, current, and managed according to the UW record retention schedules, and established departmental policies and procedures. This includes documentation of receipt inspections and surveys, required shipping papers, records of billing for shipping services, and other required documentation. Address discrepancies identified during inspections and audits of the shipping and receiving program and recommend corrective actions to supervisors. Ensure a qualified individual is designated and available on-site during University business hours to properly receive and survey packages containing radioactive material. Investigate packages that do not pass the required receipt surveys and inspections, determine the necessary follow-up actions and notifications, and ensure they are completed in a timely manner. Receive customer shipment requests, schedule shipments, and notify appropriate personnel to ensure timely delivery or shipment of radioactive material. Coordinate and perform deliveries of radioactive packages using a UW vehicle to UW facilities, Fred Hutchinson Cancer Center, Harborview Medical Center, and other locations in the local area. Prepare radioactive material packages for shipment pursuant to all Federal, State, and international regulations. Coordinate and perform shipments of radioactive material transported by FedEx or another carrier. Optimize deliveries of packages to offsite locations to coincide with other scheduled activities to improve efficiency and minimize travel time and expenses. Provide customer service interactions including shipping requests and scheduling changes, delivery notifications, recharges for shipping services, and answering questions related to packaging and shipping logistics and costs within scope of training and experience. Radiation Detection Instrument Calibration Program (20%) Manage and administer the safety program that ensures the calibration of radiation detection instruments is conducted in accordance with industry standards and regulatory, license, and institutional requirements. Update the instrument calibration program as needed to maintain compliance with these requirements and to improve efficiency of operations. Maintain policies and RSOPs to ensure the calibration of radiation detection instrumentation is conducted in accordance with industry standards and regulatory and institutional requirements. Incorporate quality assurance (QA) checks into instrument calibration operations and procedures. Coordinate and perform calibration of radiation detection instrumentation including Geiger Mueller and scintillation detectors, ion chambers and other exposure rate instruments, liquid scintillation counters (LSC), etc. Coordinate and perform quarterly dose calibrator checks for nuclear medicine clinics and radiochemistry hot labs. Optimize monthly instrument calibration schedule to increase efficiency and minimize travel to offsite facilities. Investigate radiation instruments that do not pass calibration. Perform minor repairs on radiation instruments and/or send them to the manufacturer for repair. Identify, compile, and analyze data needed to monitor the instrument calibration program. Provide data needed for reports, audits, and inspections, and provide recommendations to supervisors regarding necessary resources and actions to maintain a compliant and effective instrument calibration program. Assure records associated with the calibration of radiation detection instruments are complete, current, and managed according to the UW record retention schedules, and established departmental policies and procedures. Address discrepancies identified during inspections and audits of the instrument calibration program and recommend corrective actions to supervisors. Provide customer service interactions including notification and retrieval of instruments for calibration, recommendations for repair or replacement, answering questions and providing basic hands-on radiation instrumentation training within scope of training and experience. Radioactive Material Survey and Inspection Program (20%) Manage and administer the safety program that ensures that radiological surveys and inspections are conducted in accordance with industry standards and regulatory, license, and institutional requirements. Update the survey and inspection program as needed to maintain compliance with these requirements and to improve efficiency of operations. Maintain polices and RSOPs to ensure the monitoring of areas where radioactive material is used and stored is conducted in accordance with industry standards and regulatory and institutional requirements. Collaborate with the other staff members to ensure consistent requirements across Radiation Safety Programs. Incorporate quality assurance (QA) checks into survey and inspections operations and procedures. Coordinate and conduct surveys and inspections of areas authorized (or previously authorized) for work with unsealed radioactive material or sealed radioactive sources. Optimize monthly survey and inspection schedule to increase efficiency, coordinate with schedule inspections, and minimize travel to offsite facilities. Assure records associated with the survey and inspection program are complete, current, and managed according to the UW record retention schedules, and established departmental policies and procedures. Identify, compile, and analyze data needed for reports, audits, and inspections, and provide recommendations to supervisors regarding necessary resources and actions to maintain the survey and inspection program. Provide data needed for reports, audits, and inspections, and provide recommendations to supervisors regarding necessary resources and actions to maintain a compliant and effective survey and inspection program. Investigate instances when contamination is found in unauthorized areas, notify area personnel and the RMCM, and ensure actions are taken to clean the contamination or control the area until it can be cleaned. Address discrepancies identified during inspections and audits of the survey and inspection program and recommend corrective actions to supervisors. Provide customer service interactions including scheduling surveys, notification of contamination, recommendations for/assistance with decontamination, answering questions, and providing basic radiation/lab safety training to lab personnel within scope of training and experience. Radiation Producing Machine Survey and Inspection Program (20%) Manage and administer the safety program that ensures radiation producing machines and dental x-ray devices surveys and inspections are conducted in accordance with industry standards and regulatory, license, and institutional requirements. Update the program as needed to maintain compliance with these requirements and to improve efficiency of operations. Maintain polices and RSOPs to ensure the monitoring of areas where radiation producing machines and dental x-ray devices are used is conducted in accordance with industry standards and institutional requirements. Collaborate with staff members to ensure consistent requirements across Radiation Safety Programs. Maintain an inventory (and state registration) of all radiation producing machines including analytical and cabinet x-ray machines, electron microscopes, and all dental x-ray devices. Coordinate and perform surveys and inspections of radiation producing machines and dental x-ray devices. Optimize monthly survey and inspection schedule to increase efficiency and minimize travel to offsite facilities. Review practices, interlocks, procedures, and take measurements on analytical, cabinet, and dental x-ray machines to evaluate adequacy of safeguards. Identify, compile, and analyze data needed to monitor the radiation producing machines survey and inspection program. Provide data needed for reports, audits, and inspections, and provide recommendations to supervisors regarding necessary resources and actions to maintain a compliant and effective survey and inspection program. Ensure operators of radiation producing machines are trained (or being supervised) and able to perform safe operation of the x-ray equipment and are doing so in accordance with regulatory and institutional requirements. If items are found during the inspection that violate compliance requirements, follow up with the device owners and the RMCM to ensure corrective actions are performed. Document surveys and inspections performed, including any violations found, in accordance with institutional requirements. Identify, compile, and analyze data needed for reports, audits, and inspections, and provide recommendations to supervisors regarding necessary resources and actions to maintain the survey and inspection program. Maintain environmental monitors for radiation producing machines and dental x-ray devices to assure compliance with exposure limits to scatter radiation from radiation generating equipment. Address discrepancies identified during surveys and inspections as well as audits of the radiation producing machine survey and inspection program and recommend corrective actions to supervisors. Provide customer service interactions including scheduling surveys/inspections, notification of deficiencies, answering questions, and providing basic radiation/lab safety training to lab personnel within scope of training and experience. Radiation Safety Section Support (15%) Cross train in other Radiation Safety programs to provide support that ensures continuity of services during the absence of other Health Physicists. Perform semi-annual sealed source leak tests as assigned. Collaborate with other Radiation Safety staff to conduct an annual audit of the Radiation Protection program. Attend Radiation Safety section meetings, work on special projects Other duties and projects as assigned. EH&S Department Support and other duties as assigned (5%) Collaborate with other EH&S technical groups as part of the larger integrated EH&S program. Comply with regulations and University and departmental policies and procedures regarding health and safety. Incorporate strategic planning initiatives from the EH&S Strategic plan into routine work. Support data gathering for metrics and performance monitoring of programs to ensure organizational efficiencies and desired outcomes are met and program goals are reached. Attend EH&S departmental and team meetings, serve on committees, work on special projects, other duties/projects as assigned. Required Qualifications To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. Minimum Qualifications Bachelor's degree in health physics, engineering, or science 4 years of professional experience in radiation safety, health physics, or related field. Applicants who do not meet these qualifications will not be forwarded to the Hiring Department. Additional Qualifications Demonstrated ability to make professional judgments based on radiation safety principles and practices. Familiarity with various types of ionizing radiation sources including unsealed radioactive materials and sealed sources. Technical proficiency with Microsoft Office Suite software. Demonstrated strong written and verbal communication skills. Preferred Qualifications Advanced degree(s) in Health Physics, Engineering, or Science Radiation safety experience in a university setting. Working Environment This position requires working in environments that contain radioactive and other hazardous materials and/or radiation emitting equipment. The misuse or malfunction of these radiation sources can result in injury or illness. When assessing incidents and accidents, the Health Physicist must be technically knowledgeable and able to respond to inquiries regarding radiation exposure at University locations. Conditions of Employment A satisfactory outcome of a fingerprint check and FBI criminal background verification. Licensed to operate a motor vehicle in the state of Washington. Position requires frequent travel within the main UW Seattle campus to client offices and facilities, and occasional travel to various UW decentralized offices and lab Compensation, Benefits and Position Details Pay Range Minimum: $80,004.00 annual Pay Range Maximum: $110,004.00 annual Other Compensation: Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: Not Applicable About the UW Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/) . To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) . University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

Job Description UW Medicine Enterprise Records and Health Information has an outstanding opportunity for an INPATIENT CODER . Experience in a Level 1 Trauma center or teaching facility is preferred. WORK SCHEDULE 100% FTE, Days Mondays - Fridays 100% Remote POSITION HIGHLIGHTS Implements the mission and goals of Enterprise Records and Health Information, and incorporating a "patients are first" service culture. Performs daily activities related to of abstract Diagnosis Related Group (DRG) coding and billing Analyzes the medical record to assign International Classification of Diseases (ICD), Clinical Modification (CM) diagnoses and Procedure Coding System (PCS) procedure codes to ensure correct code assignment and optimal reimbursement in compliance with state and federal guidelines DEPARTMENT DESCRIPTION Enterprise Records and Health Information (ERHI) is a Shared Service Department that supports all aspects of the patient medical record from governance, integrity, documentation timeliness, completion, clinical coding, billing, release, and tracking to management of access, retention, and destruction. PRIMARY JOB RESPONSIBILITIES Performs chart analysis and assigns ICD-CM and ICD-PCS codes using 3M computer assisted coding (CAC) to compute the final DRG assignment to diagnoses and procedures in an integrated system to ensure the appropriate coding for the facility inpatient billing and reimbursement Reviews patient records upon admission and at discharge to the inpatient Rehabilitation Unit; assigns codes to each record to assure proper Case Mix Group (CMG) assignment and appropriate reimbursement to the facility for Medicare Rehab patients Abstracts and/or reviews necessary patient data within EPIC and 3M 360 CAC to ensure data integrity, accurate reimbursement, proper case mix and hospital decision support. Identifies the need for documentation clarity and works with the Clinical Documentation Improvement (CDI) department to review clinical documentation and/or request provider documentation clarification Maintains four day turnaround times for inpatient coding based on the discharge date and understand charge lag impacts, especially for high dollar accounts and long length of stays (LOS). REQUIRED POSITION QUALIFICATIONS High school diploma or equivalent and three years of coding experience or equivalent education/experience. Certified as a Registered Health Information Technician (RHIT), Registered Health Information Administrator (RHIA), Certified Coding Specialist (CCS), Certified Coding Specialist - Physician Based (CCS-P), Certified Professional Coder (CPC), Certified Inpatient Coder (CIC), Certified Outpatient Coder (COC), Certified Interventional Radiology Cardiovascular Coder (CIRCC), Radiology Certified Coder (RCC) or Radiation Oncology Certified Coder (ROCC). UW Medicine - Where your Impact Goes Further UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Compensation, Benefits and Position Details Pay Range Minimum: $34.16 hourly Pay Range Maximum: $48.89 hourly Other Compensation: Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU Local 925 Nonsupervisory About the UW Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/) . To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) . University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

Job Description Faculty Practice Plan Services has an outstanding opportunity for a CODING SPECIALIST - SUPERVISOR. The position reports to the Manager of Coding and Charge Capture for Coding Specialties. WORK SCHEDULE 100% FTE Mon-Fri, Remote PRIMARY JOB RESPONSIBILITIES Monitor productivity, charge lag, and volume using various system tools and reports. Identify and prevent backlogs and other impediment to charge capture. Monitor work on a daily basis to prospectively identify problems, potential backlogs and takes the necessary steps to mitigate impact. Work closely with individual staff to ensure efficient and correct processing of charges. Assist staff in organizing work in-process so production levels consistently meet targets. Review quality and accuracy of work and provides feedback to staff and departments. Foster and maintain professional and effective relationships with UW Medicine and UW Medicine entity department leadership. Coordinate and communicate with all UWP departments regarding key issues. Attends internal and external meetings, interacts with other managers to resolve problems, and conducts regular staff meetings to ensure consistent communication of Coding department as well as UWP policies, expectations, and goals. Coordinates closely with other Revenue Cycle Departments as appropriate. Ensure staff properly equipped to carry out assigned duties; coordinates with both internal and external agents. Identify training needs and coordinating training resources. Conduct staff training. Develop, document and implement procedures and suggests input for process improvement. Provide functional and technical expertise for staff and ensure that they understand and follow all established policies and procedures, are appropriately deployed, and held accountable for delivering outcomes. Responsible for all supervisory activities such as interviewing, hiring, training new employees, performance monitoring, progressive discipline, termination, writing and conducting employee performance evaluations, conducting and participating in team meetings and coordinating coverage for open positions. Oversee and support staff training and quality by: Ensuring staff under direct supervision are trained in a timely manner. Providing back-up to the lead that is training the staff and covering as needed on the coder QAs. Managing and facilitating the release of staff to attend learning events. Providing constructive feedback regarding performance on a continuous basis. Evaluating staff's quality assurance audit results and work collaboratively with training department to identify and/or design instructional resources to improve performance. Serve as a subject matter expert for evaluation and management levels and/or procedural coding in multi-specialty areas. Function as a working supervisor who can work coding charge review WQs, claim edit WQs, and denial WQs when coverage is needed or volumes require additional intervention REQUIRED POSITION QUALIFICATIONS High school diploma or equivalent. Certified as a Registered Health Information Technician (RHIT), Registered Health Information Administrator (RHIA), Certified Coding Specialist (CCS), Certified Coding Specialist - Physician Based (CCS-P), Certified Professional Coder (CPC), Certified Inpatient Coder (CIC), Certified Outpatient Coder (COC), Certified Interventional Radiology Cardiovascular Coder (CIRCC), Radiology Certified Coder (RCC) or Radiation Oncology Certified Coder (ROCC). Four years coding experience or equivalent education/experience. Two years lead or supervisory experience. Equivalent education/experience may be considered. UW Medicine Faculty Practice Plan Services (FPPS) supports UW Physicians (UWP), a practice group for more than 3,000 physicians and other healthcare professionals associated with UW Medicine. UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Neighborhood Clinics, UW Medical Center - Northwest, the UW School of Medicine, Valley Medical Center, and Airlift Northwest. UWP members also practice at the Seattle Cancer Care Alliance, a partnership of UW Medicine, Fred Hutchinson Cancer Research Center, and Seattle Children's Hospital. Teamwork. Community. Opportunity. Compensation, Benefits and Position Details Pay Range Minimum: $84,168.00 annual Pay Range Maximum: $120,396.00 annual Other Compensation: Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU Local 925 Supervisory About the UW Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/) . To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) . University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

Job Description Ask about our Sign-On Bonus and Relocation Support! Welcome to Spring Glen Veterinary Hospital, where exceptional care meets the breathtaking beauty of Renton, WA! We are looking for a part-time DVM for 1 day a week. Located in the heart of the stunning Puget Sound region and perched on the shores of Lake Washington, Spring Glen Veterinary Hospital is the jewel of Renton, the Seattle area's best-kept secret. With its proximity to iconic Mount Rainier, just 60 miles away, this picturesque location offers an awe-inspiring natural backdrop and endless opportunities for outdoor adventures, sightseeing, excursions, and quintessential Pacific Northwest experiences. At Spring Glen Veterinary Hospital, we are more than just a veterinary practice – we're a beloved institution in the community. Our roots run deep, with generations of families entrusting us with the care of their beloved canine and feline companions. Under the leadership of our esteemed veterinarian, Dr. Margaret Hammond, recognized by her peers as an outstanding General Practitioner of Veterinary Medicine, we are an AAHA-accredited hospital committed to providing compassionate, high-quality care to pets. Our dedicated and vibrant team values excellence in medicine and brings humor and warmth to our practice. If you are a passionate veterinarian seeking a place to thrive, innovate, and make a lasting impact, Spring Glen Veterinary Hospital welcomes you with open arms. Join our bustling practice, where growth opportunities abound, and our loyal client base values the relationships they build with their pet's doctor, truly understanding the care provided. Experience the best of both worlds in Renton – a charming suburban atmosphere with affordable living yet easy access to the vibrant tapestry of life in western Washington. Discover a fulfilling career at Spring Glen Veterinary Hospital while immersing yourself in this enchanting region's natural wonders and cultural riches. Job Summary The Associate DVM ensures a high quality of veterinary care, client service, employee well-being, and productivity of the veterinary medical team. The Principal Doctor and Practice Manager will lead the Associate DVM to ensure the well-being of the hospital environment, medical quality, and business performance of the hospital. Key Responsibilities • Ensure consistent, high-quality care, safe and exceptional service to maintain a positive hospital environment, uphold medical standards, and support business performance, • Adhere to all WellHaven protocols and practices and oversee employees to prioritize practice goals, • Collaborate with the Principal Doctor to establish development plans that align with hospital objectives, • Practice veterinary medicine in compliance with the State Veterinary Practice Act, Federal and/or State Controlled Substance laws, WellHaven Code of Ethics, and maintain appropriate medical record documentation, • Maintain thorough and accurate medical charting for all patients, consistently meeting hospital quality control standards, • Provide comprehensive client communication, including in-person, phone, and email as needed, • Participate in community events, external marketing initiatives, and hospital projects, • Demonstrate proficiency in anesthesia, surgery, dentistry, and current medical practices, • Advocate for exceptional client service and patient well-being, • Provide medical training to support staff (new graduates will gain experience over time)., • Willingness to train/lead/manage support staff as required Customer Service Delivery: • Consistently provide professional, efficient, and exceptional service, • Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients, • Effectively adapt to individual clients and their needs, • Effectively resolve customer complaints as appropriate Other: • Lead and guide the team to ensure the hospital meets safety standards and regulations set by the DEA and OSHA (new graduates will gain experience over time)., • Meet all OSHA standards and regulations as outlined in company policies, • Ability to perform other job duties as assigned Required Skills and Knowledge • Uphold integrity and ethics in all actions and behaviors, • Stay current with the latest advancements in veterinary medicine through ongoing professional development and continuing education to maintain certification and improve knowledge and skills, • Drive for results by demonstrating motivation and determination to achieve goals and deliver high-quality outcomes, • Provide consistent, high-quality care, safe and exceptional medical services, • Remain action-oriented and effectively set priorities, • Work well in an extremely fast-paced work environment, remaining calm and resilient, • Learn new computer software systems (EMR, Scheduling, etc.), • Provide a high level of accountability Education and Experience • Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required, • State Veterinary Board License, • On the first day of employment, must be in good standing with the state(s) employed to work for WellHaven, • Current USDA Accreditation is a plus! Work Location, Environment, and Physical Requirements • The Associate Doctor position is performed onsite at our hospital or an approved offsite event location. Remote work is not available for this position, • The hospital environment includes limited space, smells from pet waste, and noise (barking, etc.), • Schedules may include 10+ hour shifts, Saturdays, evenings, and holidays, • Good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment, and read information, • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus, • Able to stand, walk, stoop, kneel, crouch, and climb, • Ability to lift 50+ pounds, • May routinely be exposed to pets that may bite or scratch, biological hazards, anesthesia medications (smells), radiation if near an Xray machine, prescription medications, including controlled substances Salary Range: • $40,000 - $60,000 + production Additional Information Our hospital is part of the WellHaven Pet Health (“WellHaven”) network of hospitals. This allows us to have a more extensive and stronger support system, connecting with other hospitals in the area while remaining autonomous. WellHaven helps veterinarians and their teams succeed both personally and professionally. We value our medical teams and strive to support each team member each and every day. Our focus on personal growth, practice support, and life balance frame the relationship we want to have with our hospital teams. This people-first approach has made a considerable difference in the lives of our teams, clients, pets, our communities, and the health of our hospitals. We’ve been recognized in Inc. Magazine for making a difference in our community and in Forbes for being named one of America's Best Startup Employers. It is an exciting time to be part of the WellHaven team and an excellent time for you to consider joining us! Please learn more about WellHaven at www.wellhaven.com. WellHaven Benefits WellHaven offers competitive pay and an excellent benefits package. Please review our benefits package at: https://wellhaven.com/wellhaven-employment-benefits/ Commitment to Diversity WellHaven is an Equal Opportunity Employer. WellHaven is committed to complying with all applicable federal, state, and/or local laws prohibiting discrimination based on race, color, creed, religion, national origin, sex (including transgender status), marital status, familial status, status with regard to public assistance, disability, genetic information, sexual orientation, age, military or veteran status, membership or activity in a local human rights commission, or any other status protected by law. In accordance with federal, state, and local law, WellHaven may provide reasonable accommodation to known physical or mental limitations of applicants during the hiring process unless the accommodation would impose an undue hardship on WellHaven. For more information, please contact WellHaven HR at HR@wellhaven.com. Pay Transparency Disclaimer WellHaven Pet Health provides wage range information in accordance with applicable pay transparency laws. Third-party job boards and recruiting platforms may omit or misrepresent this information when reposting our job requisitions. WellHaven Pet Health is not responsible for any discrepancies in such postings. For the authoritative and most up-to-date wage range information for all positions and locations, please refer exclusively to our official careers page: https://wellhaven.com/join-the-team/.

Job Description Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What's the opportunity? As a member of the Adoption organization, the Product Specialist will have the primary responsibility of analyzing business requirements and translating them to Zenoti product features for adoption by existing customers. You will be using your functional skills, in-depth product knowledge, and understanding of customer needs to identify pain points and provide a solution by effectively configuring product features and functionality within the Zenoti application. You will ensure that customers are trained on our platform effectively and help them achieve their business goals with increased adoption of our solutions. If you love to work collaboratively with the internal teams and our customers to help them succeed in their business, we would love to hear from you. Requirements What will I be doing? • Working in the adoption services team, you will partner with customers to lead the implementations for feature add-ons and enhancements to customer's Zenoti solution., • Work with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue., • Independently handle customer adoption procedures while delivering excellent customer service., • Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations., • Drive proofs of concept and pilots for high-priority and complex customers., • Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan. Address customer issues and concerns in a timely manner to ensure customer satisfaction., • Stay up-to-date on Zenoti product knowledge, business workflow, process and market positioning., • Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products., • Work and communicate across groups and articulate the needs for compliance and risk management. What skills do I need? • 10 years of experience in Implementation and support of Enterprise SaaS products., • Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions., • Strong business consulting experience or equivalent in an external customer facing role., • Proven fast learner of enterprise applications, experience in implementing cloud solutions., • Ability to communicate in business terms with non-technical customer stakeholders, and translate their requirements into business solutions., • Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding., • Strong verbal and written communication skills, especially in the areas of requirements and solution documentation., • Ability to manage and work across multiple projects. Experience working with remote teams across different time zones, • Strong ability to demo/train and deliver excellent customer presentations., • Strong logical, analytical and problem-solving skills, • Ability to learn new skills and operate in a fast-paced and changing environment., • Good to have knowledge of accounting principles, inventory management, and business processes optimization., • Experience in the wellness/spa industry is a plus., • Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry. Why Zenoti? • Be part of an innovative company that is revolutionizing the wellness and beauty industry., • Work with a dynamic and diverse team that values collaboration, creativity, and growth., • Opportunity to lead impactful projects and help shape the global success of Zenoti's platform., • Attractive compensation., • Unlimited VacationZenoti Pay Range$80,000—$100,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue. Drive demos, walk-throughs and solution reviews with customers. Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations. Configure Zenoti to meet customer business scenarios Identify risks based on current product capabilities; define and implement mitigation plans Address customer issues and concerns in a timely fashion to ensure customer satisfaction In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service. Stay up-to-date with product knowledge, business flow, sales process, and market dynamics. To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios. Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products. Ensure the adherence to SLAs, and key metrics according to the organization's goals and objectives Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations. What skills do I need? 5-8 years of experience in Implementation and support of Enterprise products Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions. Proven fast learner of enterprise applications, experience in implementing cloud solutions. Proven successful track record in large scale enterprise implementations involving integrations using APIs and web services, data analysis/ data migrations, Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding. Strong verbal and written communication skills, especially in the areas of requirements and solution documentation. Ability to manage and work across multiple projects. Experience working with remote teams across different timezones Strong ability to demo/train and deliver excellent customer presentations. Strong logical, analytical and problem-solving skills Open to travel on short notice to customer locations when required Good to have knowledge of Web Design using HTML, JavaScript Good understanding of MS Office, JIRA, Basecamp applications Ability to learn new skills and operate in a fast-paced and changing environment. Experience in the wellness/spa industry is a plus. Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti's platform. Attractive compensation. Zenoti Pay Range$85,000—$110,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change.Our purpose is to nourish people and the planet.That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to peopl

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A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change.Our purpose is to nourish people and the planet.That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to peopl

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Remote Friendly - Work with teammates from different time zones across the globe.

A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change.Our purpose is to nourish people and the planet.That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to peopl

This remote-friendly opportunity can sit in NYC (where our headquarters is located), one of our office hubs (Austin, Miami, Denver, Mountain View, or Seattle), or anywhere else in the US. However, depending upon where the remote work is performed, income could be subject to New York State tax withho

A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change.Our purpose is to nourish people and the planet.That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to peopl

PUMA, Spotify, Figma, Riot Games.Our content operating system replaces rigid legacy CMS solutions with a flexible, developer-first platform that gives engineers complete control to build without restrictions.In this Sales Development Representative role, you’ll play a critical role in helping pros

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AppZen is the leader in autonomous spend-to-pay software.Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions.It seamlessly integra

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