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Job Description Job Title: Customer Support Representative – Medicaid & Medicare Insurance (Remote Working Setup after Training) Location: Tampa Bay, FL Our client is a leading provider of health insurance services specializing in Medicaid and Medicare plans. Committed to delivering exceptional customer service and supporting their members with their health care coverage needs. Position Summary: The Customer Support Representative is responsible for providing timely, accurate, and professional support to members, providers, and partners regarding Medicaid and Medicare plans. This role is ideal for someone with strong communication skills and a passion for helping others navigate health insurance benefits. Key Responsibilities: • Respond to inbound calls, emails, and other inquiries from members and providers regarding Medicaid and Medicare plans., • Assist customers with enrollment, eligibility, claims, billing, and benefits questions., • Document all customer interactions accurately and update account records as needed., • Provide clear and empathetic communication to resolve issues effectively., • Educate members on available resources, benefits, and plan details., • Escalate complex or unresolved issues to the appropriate team or supervisor., • High School Diploma or equivalent required., • Prior customer service experience (call center or health insurance preferred)., • Bilingual (English/Spanish) preferred but not required., • Knowledge of Medicaid and/or Medicare insurance plans is a plus., • Excellent communication, active listening, and problem-solving skills., • Ability to work independently and in a team environment., • Proficiency with computer systems and data entry.

If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market

You can do this part-time or full-time * Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in Nationa

No commute needed should you choose to work from home remotely. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Work part-time from home and earn up to $750 per week.

If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to

Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. You can do this part-time or full-time * Enjoy free samples from our

Work part-time from home and earn up to $750 per week. No commute needed should you choose to work from home remotely. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Call cente

If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to

Customer Service / Remote] - Anywhere in U.Competitive Pay & Benefits / Flexible Schedule / Career Growth / Meaningful Impact - As a Call Center Representative (CSR) at Wellcove, you will: Provide excellent customer service via phone and email; Respond to customer inquiries and resolve issues in a t

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experience not required.Remote Work From Home Call Center Representative Agent - Part Time Market Research Panel

Customer Service / Remote] - Anywhere in U.Aggressive compensation / Comprehensive Medical-Dental-Vision / Generous paid time off / Extensive internal growth and professional development - As a Call Center Representative, you will: handle inbound and outbound calls from customers in a professional a

Call Center / Remote] - Anywhere in U.Compaetitive Pay + Bonus Eligible / Health-Dental-Vision-Accident-Life-Disability / Emergency Travel Assistance / ID Theft Protection / HSA / PTO / 401(k) - As a Contact Center Representative, you will: Provide exceptional customer service by answering incoming

Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to pa

Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to pa

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. Recruiter Note: Remote position, but candidate must reside within Tampa, FL or nearby cities. Answer and track incoming calls.

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the worldfrom the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better. Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future. Overview We are seeking a motivated and experienced Ocular Specialty Representative (OSR) to join our dynamic regional sales team. Reporting to the Regional Sales Manager, this is a position supporting our innovative portfolio of products, on our Pharma team, covering a critical geography in the region. The successful candidate will be responsible for managing the Ophthalmology and Optometrist markets within the geography and driving sales growth. The ideal candidate will have experience in specialty pharmaceuticals with a proven ability to develop and sustain strong partnerships with both customers and colleagues. The successful candidate will be able to have an immediate impact on our lifelong vision of protecting and enhancing the gift of sight through every phase of life. Responsibilities * Use analytical tools to build territory business plan based upon opportunities for portfolio of products and strategic direction provided from home office * Drive territory performance based upon growth in prescribing and market share * Stay current on managed care coverage of products and communicate effectively with health care providers around updates * Use and refine clinical selling techniques that will enable the representative to bring value and influence customer thinking about the ways they can provide treatment and manage patients, including: * Managing promotional budget and determining expenditures on promotional activities within business plan * Visiting ophthalmologists and optometrists based upon established call plan and independent assessment of prescription activity and potential growth * Utilizing available samples within FDA guidelines to maximize impact with promotional audience Qualifications * Bachelors degree in science, business or other related discipline required; a professional certification in related field combined with ophthalmic experience may be considered in lieu of a degree. * 3+ years experience in specialty pharmaceutical sales with a proven track record of success (attainment to goals, awards, formal recognition). * Eye health industry experience preferred. * Ability to identify and address customer needs, provide tailored solutions, and effectively drive sales growth within assigned territories. * Must demonstrate strong interpersonal and collaborative skills with the ability to plan, prioritize, and manage customer accounts, as well as effectively handle administrative responsibilities. * Excellent written and verbal communication, and presentation skills are required along with strong financial and analytical acumen. * Ability to build effective relationships with internal and external stakeholders, as well as educate and influence customers. * This is a remote field-based position that typically requires 25%-50% travel, including some overnight travel depending on territory size. Must reside within the territory or live within a reasonable distance of territory workload center. * Must be able to perform all job duties which includes driving in a large geographical territory for long periods of time daily; lifting up to 25 pounds; traveling by airplane and car within the U.S.; standing for prolonged periods of time; and other job-related duties and responsibilities as assigned. * Experience using Microsoft Office 365, Salesforce, or other customer relationship management (CRM) applications is required. Experience with Power BI preferred. * Must have and maintain a valid driver's license with a driving record that meets company standards. Leveling: Opportunity for this position to be filled at Senior OSR level based on skill set, level of experience, and specific territory needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation. Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms. To learn more please read Bausch + Lomb's Job Offer Fraud Statement () . Our Benefit Programs:Employee Benefits: Bausch + Lomb () Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you passionate about helping people and solving problems? Do you thrive in a fast-paced, customer-focused environment? We’re hiring Bilingual (English/Spanish) Collections Agents to support inbound calls and walk-in inquiries related to toll operations for the Tampa Hillsborough Expressway Authority. In this role, you’ll be the friendly face and voice assisting customers with toll account issues, payment processing, and general inquiries. If you’re detail-oriented, tech-savvy, and love working with people, we want to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Serve as the front-line representative at toll facility offices, providing outstanding in-person customer service, • Handle inbound phone calls and walk-up inquiries regarding toll balances, account discrepancies, and payment options, • Process payments using secure, computerized systems, • Resolve customer complaints and concerns with professionalism and empathy, • Collaborate with team members to enhance the overall customer experience, • Perform end-of-day deposits and generate balancing reports, • Maintain accurate records and follow all operational procedures, • Adhere to scheduled shifts and attendance requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: • Must be 18 years or older, • High School Diploma or equivalent, • Fluent in English and Spanish (spoken and written), • Experience with data entry and computer-based systems, • Strong communication skills both written and verbal, • Ability to work flexible shifts aligned with toll operations hours, • Experience with non-cash payment processing systems, • Problem-solving mindset with a knack for conflict resolution and negotiation, • Customer-first attitude: empathetic, patient, and responsive, • Ability to multi-task, stay organized, and manage time independently, • Team-oriented with excellent interpersonal skills

Job DescriptionDescription: The GREAT STATE TEAM is seeking Remote Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment. Veterans and Military Spouses Encouraged to Apply Duties include but are not limited to: • Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary, • Responds to requests for information by patient/account holders in a professional, thorough, explainable manner, • Acts to gain payment or arrangement of payment on behalf of the client as appropriate, • Follows client-specific protocols and policies when carrying out duties, • Investigates and responds to client enquiries as needed, • Enters and monitors payment arrangements, • 1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties, • Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred, • Ability to work successfully in a fast-paced, deadline-oriented environment, • Strong organization skills. The ability to work on multiple tasks simultaneously, • Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires, • Ability to work successfully and cooperatively within a team-based environment, • Broadband internet connection (No DSL, or Dial Up), • Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage: • Bilingual Remote: $18.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!, • Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts, • Paid time off starting at 90 days and annual profit sharing, • 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day, • Family Friendly Events, • Wellness Programs/Gym Reimbursement, • All necessary equipment and technical support provided, • Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position. Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NMRequirements:

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Listen to customers, understand their needs, and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Recognize sales opportunity and apply sales skills to upgrade, • Explain and position the products and processes with customers, • Appropriately escalate customer dissatisfaction with managerial team, • Ensure first call resolution through problems solving and effective call handling Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Job DescriptionCompany Description IDIQ is an award-winning company looking for talented individuals to join the team. We are passionate about fostering your unique skills, supporting your career goals and creating an exceptional work environment while providing outstanding solutions that our members trust. IDIQ® is recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The IDIQ flagship brand is IdentityIQ®, offering real-time fraud alerts and credit report information to not only protect but also educate consumers. Popular IDIQ brands also include MyScoreIQ® for financial health and protection; Credit & Debt®, a credit and debt education-based membership platform; and IDIQ® Pre-Paid Legal Services℠, a leading provider of voluntary employee benefits. As one of the fastest growing companies in the United States with consecutive spots on the prestigious Inc. 5000 list, we provide award-winning services and a positive work environment. We offer generous benefits such as paid vacation time, paid volunteer leave, health insurance, employer-match 401(K) contributions, continuing training opportunities and more. We also provide our staff with unending free coffee, relaxation rooms, game rooms and company events. If you believe you can provide an exceptional customer service experience, apply today! Job Description IDIQ is seeking full time Member Advisors to join our Call Center. This is an ONSITE position working in the Tampa, FL, office (no remote opportunities available). The schedule will be 10:30am-7:00pm Monday-Friday, 9:30am-6:00pm on Saturday with Sundays and a scheduled day off during the workweek (assigned at offer). Next upcoming training class is May 11, 2026 At IDIQ, our Member Advisors are responsible for assisting current members with cancellations requests and making retention efforts to maintain the customers business. They will utilize the art of active listening, apply problem-solving skills to de-escalate customer concerns, and utilize sales skills to retain customers who are calling to cancel their membership with IDIQ. Responsibilities may include but are not limited to: • Provide professional assistance to members on a variety of topics including account access, billing inquiries, enrollment support, personal information updates, and account cancellations—with a primary focus on retention., • Utilize expert-level product knowledge to engage and educate members on the value of IDIQ’s services, helping them make informed decisions and encouraging continued membership., • Practice active listening and empathetic communication to fully understand member concerns and provide thoughtful, accurate solutions tailored to individual needs., • Apply effective de-escalation strategies to manage and resolve escalated or emotionally charged interactions, turning potential cancellations into positive experiences., • Manage a high volume of incoming and outgoing calls, while simultaneously navigating internal systems and documentation processes with efficiency and professionalism., • Identify opportunities to enhance member satisfaction by offering customized service packages and pricing options that support loyalty and long-term engagement., • Demonstrate strong multitasking and time management skills to balance workload, meet performance targets, and maintain service level agreements., • Able to handle and maintain strict confidentiality of sensitive consumer information in compliance with applicable privacy and data protection regulations, • Must follow all company policies and procedures regarding data privacy and protection and data loss prevention, • Minimum of two years’ experience working in a high-volume call center environment providing customer service by phone., • Experience in handling high call volumes while maintaining excellent customer service and accuracy across systems and documentation., • Familiarity with credit reporting services or related industries is a plus., • Strong telephonic and electronic communication skills and etiquette., • Advanced problem-solving skills., • Familiarity with CRM systems and practices., • Willingness to learn, respond to coaching, and adapt to sales process, • Strong customer-focused mindset, • Established track record of reliability and good attendance., • Strong communication and cross-functional skills with the ability to engage, listen, and collaborate with internal departments and external stakeholders, • Ability to be discrete and maintain confidential information, • Ability to multitask with a high volume of tasks, • Flexibility to handle rapid and frequent change and interest in taking on new tasks., • Exhibits passion and excitement over work. Has a can-do attitude. Additional Information Position Details: This is a full-time, hourly position, (40 hours/week), with occasional voluntary overtime. This position is onsite at the Tampa, FL office. The schedule will be 10:30am-7:00pm Monday-Friday, 9:30am-6:00pm on Saturday with Sundays and a scheduled day off during the workweek (assigned at offer). Next upcoming training class is May 11, 2026 Pay: $21.00 for English-only speaking candidates. $22.00 for English/Spanish speaking candidates Benefits and Perks: IDIQ makes available comprehensive benefits including: • Medical: 100% of base benefits for employees and 50% for dependents, • Dental: 50% for of base benefits for employees and dependents, • Vision: 50% for of base benefits for employees and dependents, • $25,000 company paid life insurance, • Short-term disability, • Long-term disability, • 11 paid holidays, • Vacation time off (VTO), • Paid sick time (STO) AAP/EEO Statement: Identity Intelligence Group, LLC dba IDIQ does not tolerate discrimination or harassment of employees or applicants. The Company makes employment decisions without regard to actual or perceived: race (including hair texture or protected hairstyles, e.g. braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin (including language use restrictions), ancestry, citizenship, disability (mental and physical) including HIV and AIDS, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, family and medical leave status, domestic violence victim status, political affiliation, and any other status protected by federal, state, or local law. Supervisory: No supervisory responsibilities. Business Office Environment: This position operates in a professional office setting. The environment includes the use of standard office equipment such as computers, phones, and printers. Noise levels range from low to moderate and may increase during periods of high activity, or team collaboration. The position may require sustained periods of concentration, handling multiple priorities, or meeting deadlines, which may contribute to moderate stress at times. The employee should be able to work effectively in this type of environment and adapt to occasional fluctuations in workflow or office conditions. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly communicating and conversing with members/stakeholders/management and must be able to exchange accurate information appropriately. The employee frequently is required to remain in a stationary position, occasionally move about; and constantly operate a computer or other office equipment. The employee is regularly required to push, or otherwise move up to 10-30lbs of various equipment. Applications may include but are not limited to repetitive work operating a computer keyboard, mouse and headphones while primarily maintaining a stationary position and occasionally moving about at an assigned work desk area. Privacy Notice for California Employees and Applicants

Job DescriptionCompany Description The Customer Care & Technical Support Representative, Level 1, plays a crucial role in our remote call/contact center environment. This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS. Representatives are expected to assist customers wherever volume demands. Job Description Key Responsibilities include: • Technical Issue Resolution: Provide expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers), addressing start-up/log-in issues, hardware damage, and software viruses., • Customer Service Excellence: Deliver outstanding customer service across all support channels, ensuring a positive experience for parents and students., • Application Support: Offer comprehensive support for the K12 suite of learning systems and business applications., • Escalation Management: Promptly escalate unresolved issues to the appropriate Tiered support team., • Order and Replacement Management: Handle the ordering and replacement of materials and computer equipment efficiently., • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties., • Respond to technical issues related to K12 proprietary systems, hardware, software, and networking both in written form and orally via telephone., • Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify defective products/systems/hardware and follow guidelines in issuing service or replacements., • Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions., • Answer questions about installation, operation, configuration, and usage of assigned equipment; document and assign customer problems for resolution using support ticketing and CRM software., • Remain knowledgeable of K12’s proprietary systems, various hardware product lines, and current industry products and technologies., • Escalate more complex issues with proprietary systems to the next tiered support team with urgency and/or escalate more complex hardware equipment issues to the manufacturer.Qualifications REQUIRED QUALIFICATIONS: • High School Diploma / GED and relevant work experience, • Minimum of 1 year of experience in a similar call center role, • Our work from home members are required to have and maintain high-speed internet connection. At a minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible., • Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider., • This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking., • Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps., • Professional home office setup free from distractions during operational hours., • Strong verbal and written communication skills., • Excellent listening skills with the ability to communicate effectively across multiple channels, including phone, voicemail, email, and chat., • Expertise in PC and Internet applications., • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)., • Proficiency in web-based applications; Salesforce experience is a plus., • Consultative approach to customer service., • Ability to work in a high-volume environment while maintaining quality., • Ability to work independently and collaboratively within a team-oriented environment., • Resilient, detail-oriented, and accountable for high-quality work., • Ability to prioritize competing tasks and deliver results effectively., • Ability to take ownership of work and execute projects., • Previous experience with Education field, • Salesforce Experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Listen to customers, understand their needs, and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Recognize sales opportunity and apply sales skills to upgrade, • Explain and position the products and processes with customers, • Appropriately escalate customer dissatisfaction with managerial team, • Ensure first call resolution through problems solving and effective call handling Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Job DescriptionCompany Description IDIQ is an award-winning company looking for talented individuals to join the team. We are passionate about fostering your unique skills, supporting your career goals and creating an exceptional work environment while providing outstanding solutions that our members trust. IDIQ® is recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The IDIQ flagship brand is IdentityIQ®, offering real-time fraud alerts and credit report information to not only protect but also educate consumers. Popular IDIQ brands also include MyScoreIQ® for financial health and protection; Credit & Debt®, a credit and debt education-based membership platform; and IDIQ® Pre-Paid Legal Services℠, a leading provider of voluntary employee benefits. As one of the fastest growing companies in the United States with consecutive spots on the prestigious Inc. 5000 list, we provide award-winning services and a positive work environment. We offer generous benefits such as paid vacation time, paid volunteer leave, health insurance, employer-match 401(K) contributions, continuing training opportunities and more. We also provide our staff with unending free coffee, relaxation rooms, game rooms and company events. If you believe you can provide an exceptional customer service experience, apply today! Job Description IDIQ is seeking full time Member Advisors to join our Call Center. This is an ONSITE position working in the Tampa, FL, office (no remote opportunities available). The schedule will be 10:30am-7:00pm Monday-Friday, 9:30am-6:00pm on Saturday with Sundays and a scheduled day off during the workweek (assigned at offer). Next upcoming training class is May 11, 2026 At IDIQ, our Member Advisors are responsible for assisting current members with cancellations requests and making retention efforts to maintain the customers business. They will utilize the art of active listening, apply problem-solving skills to de-escalate customer concerns, and utilize sales skills to retain customers who are calling to cancel their membership with IDIQ. Responsibilities may include but are not limited to: • Provide professional assistance to members on a variety of topics including account access, billing inquiries, enrollment support, personal information updates, and account cancellations—with a primary focus on retention., • Utilize expert-level product knowledge to engage and educate members on the value of IDIQ’s services, helping them make informed decisions and encouraging continued membership., • Practice active listening and empathetic communication to fully understand member concerns and provide thoughtful, accurate solutions tailored to individual needs., • Apply effective de-escalation strategies to manage and resolve escalated or emotionally charged interactions, turning potential cancellations into positive experiences., • Manage a high volume of incoming and outgoing calls, while simultaneously navigating internal systems and documentation processes with efficiency and professionalism., • Identify opportunities to enhance member satisfaction by offering customized service packages and pricing options that support loyalty and long-term engagement., • Demonstrate strong multitasking and time management skills to balance workload, meet performance targets, and maintain service level agreements., • Able to handle and maintain strict confidentiality of sensitive consumer information in compliance with applicable privacy and data protection regulations, • Must follow all company policies and procedures regarding data privacy and protection and data loss prevention, • Minimum of two years’ experience working in a high-volume call center environment providing customer service by phone., • Experience in handling high call volumes while maintaining excellent customer service and accuracy across systems and documentation., • Familiarity with credit reporting services or related industries is a plus., • Strong telephonic and electronic communication skills and etiquette., • Advanced problem-solving skills., • Familiarity with CRM systems and practices., • Willingness to learn, respond to coaching, and adapt to sales process, • Strong customer-focused mindset, • Established track record of reliability and good attendance., • Strong communication and cross-functional skills with the ability to engage, listen, and collaborate with internal departments and external stakeholders, • Ability to be discrete and maintain confidential information, • Ability to multitask with a high volume of tasks, • Flexibility to handle rapid and frequent change and interest in taking on new tasks., • Exhibits passion and excitement over work. Has a can-do attitude. Additional Information Position Details: This is a full-time, hourly position, (40 hours/week), with occasional voluntary overtime. This position is onsite at the Tampa, FL office. The schedule will be 10:30am-7:00pm Monday-Friday, 9:30am-6:00pm on Saturday with Sundays and a scheduled day off during the workweek (assigned at offer). Next upcoming training class is May 11, 2026 Pay: $21.00 for English-only speaking candidates. $22.00 for English/Spanish speaking candidates Benefits and Perks: IDIQ makes available comprehensive benefits including: • Medical: 100% of base benefits for employees and 50% for dependents, • Dental: 50% for of base benefits for employees and dependents, • Vision: 50% for of base benefits for employees and dependents, • $25,000 company paid life insurance, • Short-term disability, • Long-term disability, • 11 paid holidays, • Vacation time off (VTO), • Paid sick time (STO) AAP/EEO Statement: Identity Intelligence Group, LLC dba IDIQ does not tolerate discrimination or harassment of employees or applicants. The Company makes employment decisions without regard to actual or perceived: race (including hair texture or protected hairstyles, e.g. braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin (including language use restrictions), ancestry, citizenship, disability (mental and physical) including HIV and AIDS, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, family and medical leave status, domestic violence victim status, political affiliation, and any other status protected by federal, state, or local law. Supervisory: No supervisory responsibilities. Business Office Environment: This position operates in a professional office setting. The environment includes the use of standard office equipment such as computers, phones, and printers. Noise levels range from low to moderate and may increase during periods of high activity, or team collaboration. The position may require sustained periods of concentration, handling multiple priorities, or meeting deadlines, which may contribute to moderate stress at times. The employee should be able to work effectively in this type of environment and adapt to occasional fluctuations in workflow or office conditions. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly communicating and conversing with members/stakeholders/management and must be able to exchange accurate information appropriately. The employee frequently is required to remain in a stationary position, occasionally move about; and constantly operate a computer or other office equipment. The employee is regularly required to push, or otherwise move up to 10-30lbs of various equipment. Applications may include but are not limited to repetitive work operating a computer keyboard, mouse and headphones while primarily maintaining a stationary position and occasionally moving about at an assigned work desk area. Privacy Notice for California Employees and Applicants

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring Spanish-Speaking Banking Service Representative to support inbound and outbound service projects for our Financial Services clients. In this role, you’ll work directly with banking customers, providing account and product information, resolving inquiries, and delivering a world-class customer experience. This is an experienced-level position offering paid training, competitive compensation, full benefits, and multiple scheduling options. If you’re a reliable professional with strong communication skills and a passion for helping others, we’d love to hear from you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound calls, emails, and live chats with professionalism and empathy., • Provide accurate information about banking products, services, and processes., • Resolve customer issues and disputes efficiently, ensuring first-call resolution., • Escalate complex inquiries to appropriate teams or management when necessary., • Maintain detailed and accurate CRM records of customer interactions., • Follow client-specific procedures for handling financial inquiries and transactions., • Protect sensitive customer data and comply with privacy regulations., • Use internal systems and knowledge bases to support customer needs., • Stay current with training materials, system updates, and policy changes., • Meet attendance, performance, and training requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older., • High school diploma or equivalent., • Minimum 3 years of experience in a call center environment., • Minimum 1 year of experience in a customer service role., • Fluent in English with excellent written and verbal communication skills., • Typing speed of 30–45 WPM with high accuracy., • Ability to multitask across multiple systems and screens while engaging with customers., • Familiarity with Windows PC applications and ability to learn new systems., • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint)., • Strong organizational skills and attention to detail., • Customer-first mindset: empathetic, patient, and solution-oriented., • Reliable and punctual with a strong work ethic., • Ability to thrive in a fast-paced, dynamic environment., • Sound judgment in handling account inquiries and resolution paths.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a motivated and customer-focused Spanish Bilingual Sales Representative to join our growing team. In this role, you will engage with Spanish- and English-speaking customers to promote products and services, resolve inquiries, and build lasting relationships. If you’re fluent in both languages and passionate about sales and service, we want to hear from you! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Conduct inbound and outbound sales calls in Spanish and English., • Identify customer needs and recommend appropriate products or services., • Build rapport and trust with clients to drive customer loyalty and repeat business., • Upsell and cross-sell offerings based on customer profiles and preferences., • Maintain accurate records of customer interactions and sales activities., • Collaborate with internal teams to ensure seamless customer experiences., • Meet or exceed individual and team sales targets., • Stay informed on product updates, promotions, and industry trends., • Handle customer inquiries and resolve issues with professionalism and empathy. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: • Fluent in Spanish and English (spoken and written)., • High school diploma or equivalent., • Strong communication and interpersonal skills., • Proven ability to meet sales goals and deliver excellent customer service., • Comfortable using CRM systems and sales tools., • Ability to multitask and manage time effectively., • 1+ year of experience in sales, customer service, or call center environments., • Familiarity with Microsoft Office Suite and Windows-based systems., • Experience working with diverse customer bases.

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