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$55 - $70/hourpayCommercial InsuranceSpecialty InsuranceCommercial P&CUnderwritingLiability CoveragePolicy InterpretationInsurance ComplianceCoverage AnalysisInsurance Operationsmicro1 is the leading AI data lab for training frontier models and evaluating AI agents. Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more. micro1 transforms that real-world expertise into high-quality training data, evaluations, and feedback loops that improve how AI systems learn, reason, and perform. Our platform identifies and vets top talent through an AI recruiter, enabling high-quality expert contributions at scale. We aim to enable 1 billion people to do meaningful work by applying their expertise to AI. As our global expert network grows, micro1 is building the human intelligence layer for frontier AI. Job Title: Insurance Underwriter – Excess & Specialty Job Type: Contractor Location: Remote Job Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. Key Responsibilities: • Leverage your extensive underwriting expertise to evaluate complex commercial and specialty risk scenarios in the US insurance market., • Analyze, interpret, and structure coverage for excess and specialty lines, focusing on liability, umbrella, and unique risk categories., • Assess policy language and provide nuanced feedback on policy interpretation and coverage analysis., • Identify risk factors, apply sound underwriting judgement, and ensure compliance with industry standards and insurance regulations., • Support the development of AI training data by contributing real-world insights on underwriting practices and coverage operations., • Collaborate in a remote environment, providing clear, effective written and verbal communication to enhance AI system understanding., • Share insight into evolving trends, emerging risks, and innovations within specialty and excess insurance lines. Required Skills and Qualifications: • 4–5+ years of hands-on underwriting experience in commercial lines, specialty insurance, excess casualty, or umbrella products., • In-depth understanding of commercial P&C, liability coverage, and policy evaluation best practices., • Demonstrated expertise in policy interpretation, insurance compliance, and comprehensive coverage analysis., • Experience working with insurance operations in complex or specialty risk environments., • Excellent written and verbal communication skills, with the ability to articulate nuanced underwriting concepts., • Proven track record within the US insurance market or with US-based clients and frameworks. Preferred Qualifications: • Prior exposure to emerging risk types, complex liability structures, or innovative coverage solutions within excess & specialty lines., • Experience collaborating on cross-functional teams or contributing to process improvement initiatives in insurance operations., • Global candidates with deep familiarity with US underwriting standards and commercial insurance practices are strongly encouraged to apply.

Every organization runs on intelligence: years of accumulated knowledge, decisions, and context. As AI takes on more of that work, companies face a choice: rent that intelligence from vendors who keep the data, the context, and the results, or own it. OpenTeams exists to make ownership possible. Founded by Travis Oliphant, creator of NumPy and SciPy, and built by people with deep roots across the open-source ecosystem, including NumPy, SciPy, PyTorch, and Jupyter, we help enterprises and governments build AI they control, govern, and evolve themselves. If that sounds like your kind of work, we'd like to meet you. Location: U.S - Remote Work Authorization: U.S. citizenship required Clearance: An active clearance is not required at the time of hire. Candidates must be able to obtain and maintain a Secret security clearance, which includes a federal background investigation. Salary Range: $85,000 - $120,000 USD, dependent on experience level and location We're looking for a Systems Engineer to join our platform support team. This is a role for someone early in their infrastructure career who wants real ownership of production systems and is willing to earn it by being the person others can count on. The work runs across two streams. Internal Platforms covers the systems OpenTeams itself runs on — identity, cloud, internal applications, our website. You own that surface end to end, which means you're the first responder when something breaks and the one who fixes the underlying cause so it stops happening. Project Support means backing up our infrastructure engineers on the platforms we build and operate for customers, including government programs. Both streams start at the front line. That's the entry point, not the destination - as you build real context, the scope grows toward environment builds, deployment configuration, and eventually owning pieces of a platform outright. The two sides reinforce each other. Our internal systems run on the same open-source building blocks we ship to customers, so operating our own environments is how you become useful on a customer deployment. You will not be an expert in all of it on day one, and we don't expect you to be. We expect you to be curious, to write things down, and to ask before you break something. This is a fully remote, U.S.-based role working with a distributed team that relies heavily on asynchronous communication. Internal Platforms • Own the internal request queue: triage what comes in, resolve what you can, pull in help when you can't, and make sure nothing silently falls through., • Administer Google Workspace and identity systems — accounts, groups, SSO integrations, security policy, and the onboarding and offboarding runbooks that keep access correct as people join and leave., • Support the provisioning and maintenance of cloud infrastructure (AWS or equivalent): accounts, IAM roles, networking basics, resource tagging, and cost visibility., • Deploy and operate internal applications on Kubernetes using Helm and ArgoCD, under the guidance of senior engineers. Understand what you're deploying, not just the command that deploys it., • Maintain the internal OpenTeams website - an Astro site backed by EmDash - including build pipelines, deploys, DNS, and content publishing support for the teams that use it., • Build and maintain monitoring and alerting for the systems you own, and help reduce alert noise rather than adding to it., • Handle security and access hygiene: patching, MFA enforcement, periodic access reviews, endpoint configuration, and offboarding. Project Support • Handle incoming issues from customer teams: reproduce the problem, gather logs and context, resolve what's covered by existing procedure, and hand off cleanly when it isn't., • Execute established deployment and maintenance runbooks against customer environments, and flag the steps that are unclear, brittle, or missing., • Track issues through to closure and keep customer-facing status accurate, so nothing sits in an unknown state., • Assist with hardening and compliance work - applying hardened configurations, gathering evidence for control implementation, and keeping infrastructure documentation current., • Grow into environment builds, configuration changes, and platform ownership as your context deepens., • Carry what you learn back the other direction: patterns that work on customer platforms belong in our internal systems, and vice versa. Across Both • Participate in incident response, and contribute to postmortems focused on the system rather than the person., • Collaborate with a fully remote, distributed team using asynchronous communication., • 1–3 years of combined experience in IT support, systems administration, or infrastructure work., • Comfortable in Linux and on the command line: filesystems, permissions, processes, logs, systemd, package management, SSH., • Working understanding of networking fundamentals — DNS, DHCP, HTTP/TLS, VPNs, firewalls — enough to reason about why something can't reach something else., • Scripting ability in Python and/or Bash, sufficient to automate a repetitive task rather than doing it forty times., • Comfortable with Git and pull request workflows., • Some hands-on exposure to at least one major cloud provider (AWS, Azure, or GCP) and to containers., • Experience administering SaaS tools (Google Workspace, Slack, or similar) including user lifecycle and permissions., • Strong communication skills. Most of this job happens in tickets, pull requests, and documentation, and clarity in writing is a technical skill here., • Genuine service orientation. The people filing support requests are your teammates, and how they're treated when something is broken matters., • Willingness to say "I don't know yet, here's how I'm going to find out.", • U.S. citizenship and eligibility to obtain and maintain a security clearance. Preferred Qualifications • Working knowledge of SQL and relational databases — able to write queries independently to pull data and build dashboards, • Hands-on Kubernetes experience — kubectl, Helm, reading logs and events to figure out why a pod won't start., • Exposure to GitOps tooling (ArgoCD, Flux) or CI/CD pipelines (GitHub Actions or similar)., • Any infrastructure-as-code experience: OpenTofu, Terraform, Pulumi, Ansible., • Familiarity with identity and SSO standards — Keycloak, OIDC, SAML., • Experience with monitoring and observability tools (Prometheus, Grafana, OpenTelemetry)., • Frontend or static site experience, particularly Astro, or work with a headless CMS., • Familiarity with the Python data science ecosystem or JupyterHub., • Security+ or a comparable certification, or coursework in security fundamentals., • Any exposure to regulated or government environments — RMF, NIST 800-53, FedRAMP, or restricted-network deployment., • Open source contribution of any size. We build in the open where we can, and it shows in how we work. At OpenTeams, growth isn’t just about the company—it’s about you. We believe the best careers are built at the edge of your potential. That is where new tools, ideas, and technologies change the world. Here, you’ll work alongside pioneers of AI, solving problems that matter: making AI more transparent, more ethical, and more empowering. As your skills grow, our career framework provides a pathway and recognition of that increased impact. Opportunities aren’t limited by geography. You’ll collaborate with global experts, contribute to open source projects that power the world’s technology, and stretch your skills daily. That global perspective and diversity makes our solution more universal and robust. We are committed to continuing to celebrate diversity on our team. Supported people are successful people. We offer 100% employer paid medical premiums for employees and self-managed PTO with a minimum time off requirement, so that our teams are able to do their best work. We invest in curiosity, creativity, and ownership. That means you’ll be trusted to boldly innovate, supported to learn fast, and celebrated for successful collaboration. OpenTeams understands that valuing diverse creative practices and forms of knowledge is crucial to and enriches the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, disabled people, persons of all sexual orientations, gender identities and expressions. We are an equal opportunity employer - all qualified applicants will receive equal consideration for recruitment, interviews, employment, training, compensation, promotion, and related activities. We do not discriminate based on race, religion, gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. OpenTeams will not tolerate discrimination or harassment based on these characteristics or any other unlawful behavior, conduct, or purpose.

Description Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world’s top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance. Channel Factory embodies a strong start-up culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture. Remote work status is subject to change at any time. Channel Factory is headquartered in the United States and has global offices across 20+ cities/countries. This position will be based in the United States. This role will report to our Director, Info Security/Compliance. The IT Support Engineer is responsible for delivering high-quality IT support and device lifecycle management across the Americas region. This role will be a 6-month fixed-term position. You will serve as the primary IT contact for Americas users, combining hands-on technical troubleshooting with systems administration and operational ownership. The role also plays a key part in strengthening onboarding processes, improving device management standards, and contributing to global IT initiatives. • IT Support & User Experience, • Provide Tier 2/3 technical support to Americas users via Jira Service Management., • Troubleshoot macOS, SaaS applications, access management, and networking issues., • Ensure timely resolution of tickets and maintain high service standards., • Proactively identify recurring issues and recommend improvements., • macOS Fleet & Jamf Management, • Manage and maintain the macOS fleet through Jamf Pro (enrollment, compliance, patching, policies)., • Ensure all Americas devices are enrolled, secure, and compliant with company standards., • Support the migration of existing devices into Jamf and help drive consistency across the region., • Monitor endpoint protection and device health., • Device Lifecycle & Procurement (Americas), • Own or co-own laptop procurement for Americas hires., • Ensure all new hire devices are configured, enrolled, secured, and fully ready prior to Day 1., • Coordinate shipping, RMAs, and vendor management within the region., • Maintain accurate asset records and documentation., • Onboarding, Offboarding & HR Collaboration, • Partner closely with HR Operations to ensure smooth onboarding and offboarding processes., • Improve and standardize HR–IT handoffs., • Ensure access provisioning, authentication setup, and hardware readiness align with onboarding timelines., • Contribute to documentation and workflow improvements., • Systems Administration Support, • Support Google Workspace administration (user lifecycle, permissions, mail routing, group management)., • Support administering SSO/MFA platforms (e.g., OneLogin) including provisioning and access control., • Maintain system documentation and access governance., • Global Collaboration & Projects, • Collaborate with global IT teams to maintain consistent standards and processes., • Participate in automation, security, onboarding improvements, and documentation initiatives., • Contribute to continuous improvement across IT operations., • Additional Responsibilities, • All other duties as assigned Requirements • 4+ years in IT Support, Service Desk, or Systems Administration., • Strong macOS expertise (Jamf Pro, ABM/DEP preferred)., • Hands-on experience with Google Workspace and SSO/MFA platforms., • Solid understanding of networking fundamentals (DNS, VPN, etc.)., • Experience managing hardware procurement and device lifecycle operations., • Strong communication skills and ability to collaborate across teams., • Comfortable working independently and taking ownership of regional IT delivery., • This role may involve occasional travel for in-person collaboration, meetings, trainings, etc., • Experience with automation or scripting (Python preferred)., • Exposure to endpoint security tools or SOAR automation., • Experience in a global, distributed organization., • Familiarity with Slack or Atlassian administration. Benefits • Work with a leading startup in a high-demand industry, and you would be working with like-minded experts aiming to transform video ad operations, • Competitive salary, • Comprehensive medical benefits (Medical, Vision, Dental, and Life Insurance), • Cell phone and Wi-Fi reimbursement, • Bill Spend Stipend, • Gym Stipend, • Work-life flexibility – we value your contributions above all Founded in 2010, Channel Factory is an award-winning marketing technology company that helps top global brands and agencies maximize YouTube advertising. Recognized as a technology innovator by Cynopsis and one of the fastest-growing companies by Inc., Channel Factory has served over three hundred of the Fortune 500 in delivering scalable, brand-safe, contextually aligned YouTube advertising software and services. By tapping into the deepest proprietary data pool on the market, the company enables highly customized, contextually aware, and dynamically optimized campaigns and provides industry-leading performance for a portfolio of clients across all industries. Channel Factory is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Channel Factory makes hiring decisions based solely on qualifications, merit, and business needs at the time. The company also has employee resource groups focusing on encouraging inclusion and diversity in the workplace. Salary Range: up to $75,000 annualized.

LegalContract Review & NegotiationCase AnalysisRisk AssessmentCorporate LawRegulatory ComplianceLitigation SupportLegal ResearchDue DiligenceDispute ResolutionConfidentiality & Ethicsmicro1 is the leading AI data lab for training frontier models and evaluating AI agents. Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more. micro1 transforms that real-world expertise into high-quality training data, evaluations, and feedback loops that improve how AI systems learn, reason, and perform. Our platform identifies and vets top talent through an AI recruiter, enabling high-quality expert contributions at scale. We aim to enable 1 billion people to do meaningful work by applying their expertise to AI. As our global expert network grows, micro1 is building the human intelligence layer for frontier AI. Job Title: Legal Specialist Job Type: Contractor Location: Remote Job Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. Key Responsibilities: • Conduct thorough contract review, drafting, and negotiation to optimize business outcomes while managing risk., • Analyze cases and perform in-depth legal research to provide actionable insights and recommendations., • Support litigation and dispute resolution by preparing documentation and assisting internal and external counsel., • Assess regulatory compliance and assist with due diligence for corporate matters, mergers, and acquisitions., • Design system prompts and rubrics for legal applications, engaging in multi-turn conversations with agents to ensure task accuracy and coherence., • Uphold the highest standards of confidentiality and professional ethics in all legal processes and communications., • Collaborate across teams to build and enhance legal tools or applications, leveraging your industry expertise. Required Skills and Qualifications: • Proven expertise in legal principles, corporate law, and regulatory compliance., • Strong contract review and negotiation abilities across a variety of legal domains., • Demonstrated experience in case analysis, risk assessment, and due diligence., • Hands-on experience in litigation support and dispute resolution., • Exceptional written and verbal communication skills, with a keen attention to detail and clarity., • Deep commitment to confidentiality, ethics, and integrity in all legal matters., • Track record of building or contributing to legal applications, tools, or systems. Preferred Qualifications: • Experience designing legal-focused conversational agents, rubrics, or AI-driven workflows., • Background in developing digital legal solutions or productizing legal expertise., • Ability to manage complex multi-turn conversations and system prompt design.

JOB TITLE: Corporate Quality Systems Engineer DEPARTMENT: Quality REPORTS TO: Corporate Quality Manager LOCATION: Remote (United States or Mexico) What we do- Aspen is a technology leader in sustainability and electrification solutions. The Company's aerogel technology enables its customers and partners to achieve their own objectives around the global megatrends of resource efficiency, e-mobility, and clean energy. Aspen's PyroThin® products enable solutions to thermal runaway challenges within the electric vehicle ("EV") market. The Company's Cryogel® and Pyrogel® products are valued by the world's largest energy infrastructure companies. Aspen's strategy is to partner with world-class industry leaders to leverage its Aerogel Technology Platform® into additional high-value markets. Aspen is headquartered in Northborough, Mass. What we value- At Aspen, our values reflect who we are and how we work both with each other and our customers, suppliers, and communities. They shape our interactions, guide our decisions, and inspire us to bring our best. Whether collaborating internally or externally, our values drive us to make a meaningful impact within Aspen and in all our relationships. Aspen’s CORE Values We Do the Right Thing We are Problem Solvers We are Allies We Drive Forward What you will do- Aspen is looking for an engaging, motivated, and inspirational Quality Systems Engineer to drive Aspen’s quality culture forward in the aerogel manufacturing business. The Quality Systems Engineer will report to the Corporate Quality Manager. The Quality Systems Engineer will lead / support activities related to ensuring conformance to customer requirements, internal business practices, regulatory requirements, and corrective actions, document control, and Internal/External audit coordination and management. The right individual will be a leader who establishes efficient, frequent, and collaborative communication with Operations, Process Engineering, Supply Chain, R&D, and EHS to facilitate collaboration and support of the Aspen Management System. In addition, the QSE will support a culture of continuous improvement throughout the company in alignment within the confines of the Aspen Management System for the Aspen Corporation and all manufacturing locations. This is a fully remote position that may be based in either the United States or Mexico. Candidates must be authorized to work in their country of residence and meet applicable employment requirements. How will you do it- • Manage, maintain, and continuously improve the Aspen Quality Management System across all applicable Aspen locations., • Ensure all Aspen sites are aligned with the Global Aspen Quality Management System and applicable ISO 9001, IATF 16949, customer-specific, statutory, regulatory, and internal requirements., • Support the implementation, maintenance, and continued certification of ISO 9001 and IATF 16949 across applicable Aspen manufacturing and supporting locations., • Develop, maintain, and monitor a risk-based internal audit program covering Quality Management System audits, manufacturing process audits, and product audits in accordance with IATF 16949 and applicable Customer-Specific Requirements., • Coordinate internal and external ISO 9001, IATF 16949, VDA, customer, and certification audits, including audit preparation, scheduling, resource coordination, execution, reporting, and follow-up., • Determine audit frequency, scope, and priorities based on process performance, customer risk, organizational and process changes, previous audit results, customer complaints, and applicable regulatory and customer requirements., • Serve as the IATF 16949 Lead Auditor and lead the internal auditor team, ensuring auditor competency requirements are defined, achieved, evaluated, maintained, and supported by appropriate records., • Coordinate and maintain the internal and external audit calendar and ensure that the resources, infrastructure, documentation, and responsible functions required to execute the audit program are available., • Ensure audit nonconformities are addressed within the required timeframe, including containment, root-cause analysis, systemic corrective action, implementation, and documented verification of effectiveness., • Lead or support investigations of internal, external, supplier, and customer nonconformities using structured problem-solving methodologies such as 8D, 5 Whys, Fishbone Diagrams, DMAIC, and other applicable tools., • Coordinate and support Management Review activities in collaboration with the Corporate Quality Team, Quality Managers, and Site Leadership, ensuring that required inputs, outputs, actions, resources, risks, opportunities, and improvement priorities are reviewed and documented., • Use key product, process, system, and customer-performance metrics to evaluate process effectiveness, identify risks and improvement opportunities, promote best practices, and drive continuous improvement., • Collaborate with the Quality Manager and Site Director to establish methodologies for monitoring and improving Quality Management System KPIs and to ensure timely follow-up of results and actions through weekly, monthly, and Management Review meetings., • Manage the Customer-Specific Requirements process, including identification, applicability reviews, revision monitoring, assignment of ownership, communication, implementation, integration into the Quality Management System, and verification of compliance., • Ensure applicable statutory, regulatory, certification, and customer requirements are identified, reviewed, maintained current, communicated to the appropriate functions, and incorporated into the Aspen Quality Management System., • Ensure external documents, including customer manuals, standards, specifications, drawings, engineering requirements, and customer portal requirements, are identified, current, controlled, and available to the appropriate functions., • Manage the Aspen document and record-control system, including document creation, review, approval, revision, distribution, access, retention, protection, obsolete-document control, and disposal., • Ensure quality records are identified, protected, retrievable, retained, and disposed of in accordance with Aspen, customer, statutory, and regulatory retention requirements., • Serve as the master user for the Aspen Quality Management System software and provide system administration, training, technical support, maintenance, and user guidance as required., • Ensure company procedures, work instructions, forms, and records are properly implemented, executed, maintained, and periodically reviewed for effectiveness., • Coordinate the identification, evaluation, communication, implementation, and verification of changes affecting the Quality Management System, manufacturing processes, products, technology, customer requirements, or organizational responsibilities., • Support the identification, evaluation, mitigation, and monitoring of risks and opportunities affecting product conformity, process effectiveness, customer satisfaction, and Quality Management System performance., • Coordinate the review, testing, and periodic evaluation of contingency plans that may affect continuity of operations, product conformity, customer requirements, or delivery performance., • Support the application and effective use of Automotive Core Tools, including APQP, PPAP, FMEA, Control Plan, SPC, MSA, and applicable customer-specific methodologies., • Provide support in the application of manufacturing quality tools, including DFMEA, PFMEA, Control Plans, process verification and validation plans, Cp, Cpk, SPC, DOE, process-data analysis, DMAIC, and structured problem-solving methodologies., • Ensure lessons learned from audits, customer complaints, nonconformities, corrective actions, product and process changes, and continuous-improvement activities are incorporated into applicable procedures, risk analyses, FMEAs, Control Plans, training materials, and other Quality Management System documentation., • Promote standardization of Quality Management System practices and facilitate the transfer of lessons learned and best practices across Aspen manufacturing and supporting locations., • Oversee measurement-system controls, including gauge calibration and verification, Measurement System Analysis, measurement traceability, internal and external laboratory requirements, calibration records, and corrective actions when measuring equipment is found to be out of calibration or unsuitable for use., • Serve as the Corporate Layered Process Audit Coordinator, ensuring LPA schedules, responsibilities, execution, findings, escalation, corrective actions, and effectiveness reviews are properly managed., • Support the Quality Manager in identifying and planning training required due to new or revised IATF 16949, Customer-Specific, statutory, regulatory, or internal Quality Management System requirements., • Evaluate the effectiveness of Quality Management System training and ensure associated competency, qualification, and training records are maintained., • Prepare and deliver written and oral reports, audit summaries, Quality Management System updates, KPI results, risks, improvement plans, and presentations to leadership and other applicable stakeholders., • Communicate Quality Management System risks, resource needs, nonconformities, customer concerns, and significant performance issues to the appropriate management level in a timely manner., • Promote a culture of quality, compliance, accountability, customer focus, risk-based thinking, and continuous improvement throughout the organization. Supervisory Responsibilities: • Provide functional direction and oversight to the CSR and IMDS Analyst and Management Information Systems Analyst., • Lead and coordinate the Internal Quality Auditor Team and ensure the availability, qualification, competency, independence, and ongoing development of internal auditors. Why you are right for the job- • Bachelor’s degree in Engineering, Quality Management, Manufacturing, Supply Chain Management, or another relevant technical discipline., • Minimum of five years of Quality Management System experience within the automotive, chemical, or manufacturing industry., • Demonstrated experience implementing, maintaining, or auditing an IATF 16949-certified Quality Management System., • Qualified IATF 16949 Quality Management System Lead Auditor, with documented knowledge of the automotive process approach, applicable Customer-Specific Requirements, Automotive Core Tools, and internal auditing requirements., • VDA 6.3 Process Auditor qualification preferred., • Demonstrated knowledge and practical application of Automotive Core Tools, including APQP, PPAP, FMEA, Control Plan, SPC, and MSA., • Experience coordinating Quality Management System, manufacturing process, and product audits., • Knowledge of Customer-Specific Requirements, document control, corrective action, risk management, Management Review, calibration, measurement systems, and continuous-improvement methodologies., • Working knowledge of structured problem-solving tools, including 8D, 5 Whys, Fishbone Diagrams, DMAIC, and root-cause analysis., • Experience working with automotive OEM or Tier 1/Tier 2 customers preferred., • Strong written and verbal communication skills, with the ability to communicate effectively with employees, auditors, customers, suppliers, and senior leadership., • Strong analytical, organizational, project-management, and problem-solving skills., • Ability to work independently, prioritize changing business needs, coordinate cross-functional activities, and communicate risks or roadblocks promptly., • Demonstrated ability to create, maintain, and control detailed Quality Management System documentation and records., • High degree of discretion when handling confidential or sensitive information., • Ability and willingness to travel domestically and internationally, as required. What to expect- Physical Demands and Work Environment: • Frequently required to sit and perform computer-based work for extended periods., • Occasionally required to stand, walk, and move throughout office and manufacturing facilities during site visits., • Must be able to wear the required personal protective equipment while visiting manufacturing areas., • Work is primarily performed remotely. TRAVEL REQUIREMENTS: • Occasional travel to Aspen facilities may be required to support audits and other Quality System activities., • Ability to travel internationally. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PERKS OF JOINING OUR TEAM! Aspen is committed to offering a comprehensive benefits package, a positive and productive work environment, encouraged work/life and family balance, and opportunities for growth and development, in a culture that is focused on inclusion, sustainability, and working together to solve the world’s toughest challenges. Aspen is proud to offer a competitive benefits package including Medical, Dental, Vision, Tuition Reimbursement, Paid Holidays, Sick Time, and PTO. In addition, we also offer 401k Employer Match, Life and Disability Insurance, and other benefits. Expected Compensation: Between $95,000 and $120,000 USD/year based on experience. Aspen Aerogels, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Aspen Aerogels, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to _ or call and leave a voice message at (508) 466-3111 and let us know the nature of your request and your contact information and we will return your message.

Job DescriptionDescription: This government contract position requires: • US Citizen, • Ability to obtain a DoW (formerly DoD) Active Secret clearance Centex Technologies is seeking three (3) strong Senior DevOps Engineers to support our work with the Air Force. This is an incredible opportunity to transform how the Air Force handles data, moving away from the limitations of siloed, monolithic datasets. We're building a secure, scalable Data Mesh Environment (DME) that will unlock advanced data discovery, access, and interoperability across the Department of the Air Force (DAF). This isn't just a technical upgrade; it's a fundamental shift that will provide our warfighters with real-time, governed access to diverse and distributed data products. Imagine the possibilities: faster decision-making in dynamic operational environments, improved interoperability between domains, and a new foundation for distributed data operations. By enabling a unified approach to identity access management, enterprise metadata tagging, and streaming data pipelines, we are creating a resilient platform that will accelerate data readiness and give our military a critical decision advantage. The DME will ensure secure, scalable integrations and automated Zero Trust policy enforcement. The work we're doing will directly support the Cloud One mission. We will be designing the architecture, prototyping core capabilities, and providing the long-term sustainment needed to ensure mission continuity. This project will empower our forces with the data they need, when they need it, to stay ahead of any adversary. Position Description (what you will do): • Own and evolve infrastructure-as-code, CI/CD, and cloud deployment patterns for the DME / ACDC platform application stacks (Node.js/React dashboard, API gateway, identity, and policy services)., • Design, implement, and maintain Terraform modules and environment pipelines that provision and operate AWS workloads (ECS, RDS, IAM, networking, and supporting services) across multiple non-prod and production-like environments., • Build and harden GitLab CI/CD workflows for plan/apply, image build/push, and controlled deployments, including runner configuration, credentials/role assumption, and environment promotion practices., • Partner with application engineers to make services operable in AWS: ECS task definitions, autoscaling, service lifecycle, secrets/config, logging/metrics, and safe restart/redeploy patterns., • Drive platform reliability and cost efficiency through automation (for example, environment park/wake schedules, inventory-driven start/stop tooling, and guardrails that prevent unsafe operations on protected environments)., • Embed security into delivery: least-privilege IAM, permissions boundaries, secure defaults for containers and pipelines, secret handling, and compliance-minded patterns for GovCloud / elevated environments., • Lead incident and change support for infrastructure and pipeline failures—diagnose Terraform/state, CI, and AWS runtime issues, and land durable fixes., • Improve engineering maturity through reusable modules, documented runbooks, reviewable IaC standards, and mentorship of developers on DevOps/DevSecOps practices., • Review merge requests for infrastructure, CI, and deployment changes; uphold quality, security, and operational readiness before merge.Requirements:, • US Citizen, • Ability to obtain a DoW (formerly DoD) Active Secret clearance, • Experience: 6+ years in DevOps, DevSecOps, SRE, or platform engineering roles supporting production cloud applications (or equivalent depth with clear ownership of CI/CD + cloud infrastructure)., • Cloud & IaC: Hands-on experience designing and operating AWS workloads with Terraform (multi-env var files, remote state, modules, and safe plan/apply workflows)., • Containers & compute: Experience deploying and operating containerized services on ECS (or EKS/Kubernetes with clear transferability), including task/service definitions, autoscaling, and rollout practices., • CI/CD: Strong experience building and maintaining pipelines in GitLab CI (or similar) for infrastructure and application delivery, including secrets, OIDC/role assumption, and environment-based promotion., • Security: Practical DevSecOps mindset—IAM least privilege, secure pipeline design, secret management, and hardening of build/deploy paths., • Collaboration: Ability to work closely with application teams (Node.js/React and backend services), translate operational requirements into automation, and communicate clearly in design reviews and MR feedback., • Troubleshooting: Proven ability to debug failed pipelines, Terraform drift/apply errors, and AWS runtime issues under time pressure. Nice to Have: • Experience with AWS GovCloud and/or DoD / Cloud One / IL4–IL6 style environments and controls., • Experience with API gateways (e.g. Tyk or equivalents), ICAM / AuthN / AuthZ platforms (e.g. Keycloak), and policy engines (e.g. OPA)., • Experience with FinOps / cost-control automation (scheduled scale-to-zero, start/stop of RDS/ECS, environment inventories)., • Experience with Docker image build, lightening/hardening, and ECR (or equivalent registries)., • Experience with Systems Manager, EventBridge/scheduling patterns, and App Auto Scaling for ECS., • Experience with SonarQube or other automated quality/security scanning in CI., • Experience with environment factories/bootstrap modules that provision accounts or shared platform baselines., • Ability to obtain U.S. Security Clearance.

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Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking enthusiastic and customer-focused Customer Service Representatives to join our team. In this role, you will provide exceptional support across inbound customer service, help desk, technical support, and back-office functions for a variety of commercial and public sector clients. You will assist customers with product and service inquiries, troubleshoot basic technical issues, resolve account-related concerns, and represent some of the world's most recognized brands with professionalism and care. Whether you are starting your career or looking to build on your customer service experience, this is an excellent opportunity to grow within a supportive environment. We provide comprehensive, industry-leading training and offer clear career progression opportunities into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound customer interactions in a courteous, timely, and professional manner., • Listen actively to customers, identify their needs, and provide accurate solutions to resolve inquiries., • Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related questions., • Research and gather information across multiple systems to resolve customer concerns or coordinate with other departments when necessary., • Process customer requests, claims, and account updates accurately while maintaining detailed documentation., • Utilize company systems, technology, and knowledge resources to effectively manage customer accounts., • Follow all client-specific processes, scripts, policies, and compliance requirements., • Escalate complex customer concerns to the appropriate departments or management team when required., • Strive to achieve first-contact resolution through effective problem-solving and communication., • Protect confidential and personal customer information by adhering to company policies and data privacy standards., • Participate in ongoing training sessions, team meetings, and development activities to stay current with products, systems, and processes., • Meet established performance, quality, attendance, and schedule adherence expectations., • Contribute to a positive team environment while consistently delivering an outstanding customer experience. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Previous experience using computers for data entry and customer support activities., • Excellent verbal and written communication skills in English., • Ability to type accurately at a minimum of 20 words per minute., • Reliable wired high-speed internet connection (minimum download speed of 20 Mbps) for applicable work-from-home positions., • Strong organizational, time management, and multitasking skills., • Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook., • Comfortable using Windows-based applications and learning new software systems., • Strong analytical and problem-solving abilities with the confidence to troubleshoot customer concerns., • Excellent conflict resolution, negotiation, and interpersonal skills., • Customer-focused with empathy, patience, professionalism, and a genuine desire to help others., • Ability to thrive in a fast-paced, constantly evolving environment., • Dependable with excellent attendance and punctuality., • Strong team player with a positive attitude and willingness to learn., • Ability to work scheduled shifts, including the required training period Preferred • One year of experience in a contact centre environment supporting customer service, technical support, inside sales, back-office operations, live chat, or administrative support., • Previous experience supporting state or federal government programs is advantageous but not required.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you persuasive, positive, and ready to take your career to the next level? We’re hiring Sales Representatives to support a variety of outbound campaigns for some of the world’s most recognizable brands. Whether you're just starting out or looking to grow, our industry-leading training program will equip you with the tools and support you need to succeed. If you’re a confident communicator who enjoys helping customers and closing sales, this is your opportunity to thrive. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make and receive calls in a professional, courteous manner, • Use training and tools to confidently answer questions and recommend solutions, • Understand customer needs and resolve issues effectively, • Research and collaborate with internal departments to resolve inquiries, • Accurately manage customer accounts and document interactions, • Follow scripts, policies, and procedures to ensure compliance, • Protect customer privacy and handle sensitive data responsibly, • Escalate complex issues when needed, • Stay current with training, system updates, and program changes, • Meet attendance and scheduling expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • Strong communication and organizational skills, • Ability to type 20+ words per minute, • Basic knowledge of Microsoft Office and Windows OS, • Dependable and punctual with a strong work ethic, • Skilled in problem-solving and conflict resolution, • Customer-first mindset: empathetic, patient, and responsive, • Ability to multitask and self-manage in a fast-paced environment, • Team player with excellent interpersonal skills

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a proven track record in sales? Do you thrive in a fast-paced, target-driven environment? If so, we want to hear from you! We’re seeking experienced Call Center Sales Representatives to join our high-performing outbound sales team. In this role, you’ll connect with current and potential customers, introduce exciting new products, upsell services, and deliver exceptional customer experiences all while representing some of the world’s most recognized brands. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound calls to existing and prospective customers, • Promote and sell products and services tailored to customer needs, • Upsell and cross-sell based on customer profiles and preferences, • Actively listen to understand customer needs and recommend solutions, • Use internal systems to manage accounts and process transactions, • Collaborate with internal teams to resolve customer issues, • Follow scripts, policies, and procedures to ensure compliance, • Maintain accurate records of customer interactions and sales, • Protect sensitive customer data and ensure privacy standards are met, • Escalate complex issues to supervisors or support teams, • Stay up to date with training, product updates, and program changes, • Meet or exceed attendance, punctuality, and performance goals Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older with a high school diploma or equivalent, • Previous experience in a call center or outbound sales environment preferred, • Strong verbal and written communication skills, • Typing speed of 20+ WPM, • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Basic understanding of Windows operating systems, • Dependable, punctual, and goal-oriented, • Excellent problem-solving and conflict resolution skills, • Customer-focused, empathetic, and solution-driven, • Ability to multitask and manage time effectively, • Comfortable in a fast-paced, evolving environment, • Strong team player with excellent interpersonal skills

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking driven and results-oriented Telephone Sales Representatives to join our growing sales team. In this role, you will engage with prospective and existing customers over the phone to identify their needs, recommend products and services, and close sales while delivering an outstanding customer experience. Successful candidates are confident communicators who enjoy building relationships, meeting performance goals, and working in a fast-paced sales environment. We provide comprehensive sales training, ongoing coaching, and opportunities for career growth. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make and receive customer calls to promote products and services., • Build rapport and establish trust with prospective and existing customers., • Identify customer needs and recommend appropriate solutions., • Explain product features, benefits, and pricing clearly., • Overcome objections and confidently close sales opportunities., • Accurately document customer interactions and sales activities., • Meet or exceed individual sales and performance targets., • Maintain product knowledge and stay current on promotions., • Follow all company policies and compliance requirements., • Participate in regular coaching sessions and sales training. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Excellent communication and persuasive selling skills., • Strong customer service orientation., • Basic computer proficiency., • Ability to multitask while navigating multiple systems., • Goal-oriented with a positive attitude., • Ability to thrive in a performance-driven environment.Preferred, • One year of inside sales, retail sales, customer service, or contact centre sales experience., • Experience working with sales metrics and performance goals.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and customer service? Do you thrive in a fast-paced environment where every call is an opportunity to succeed? If so, we want you on our team! We’re looking for motivated and results-driven Call Center Sales Representatives to join our dynamic team. In this role, you’ll connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound calls with professionalism and empathy, • Use product knowledge and training to recommend solutions and close sales, • Build rapport, listen actively, and address customer needs effectively, • Research account details and collaborate with internal teams to resolve issues, • Manage customer accounts and process orders accurately using our systems, • Follow scripts, policies, and procedures to ensure consistency and compliance, • Protect customer data and handle sensitive information responsibly, • Escalate complex issues to appropriate team members when needed, • Stay current with training, system updates, and team communications, • Maintain excellent attendance and punctuality Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older with a high school diploma or equivalent, • Strong verbal and written communication skills, • Typing speed of 20+ WPM, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable, punctual, and self-motivated, • Skilled in conflict resolution, problem-solving, and negotiation, • Customer-focused with empathy, patience, and responsiveness, • Ability to multitask and manage time effectively, • Team-oriented with a positive attitude, • Comfortable in a fast-paced, evolving environment, • Strong interpersonal skills and relationship-building abilityPreferred Qualifications:, • 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center, • Experience in state or federal work environments

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you’ll play a key role in delivering smooth, satisfying experiences for our clients. In this role, you’ll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound calls, emails, or chats from customers., • Provide accurate information about products, services, and billing., • Resolve customer complaints and escalate when necessary., • Maintain detailed records of customer interactions., • Follow company procedures and compliance guidelines., • Meet performance goals related to quality, efficiency, and customer satisfaction., • Participate in training and coaching to improve service delivery. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • 1+ years of customer service experience, preferably in a contact center., • Strong communication and interpersonal skills., • Ability to multitask and work in a fast-paced environment., • Familiarity with CRM systems and call center tools., • Fluent in English and Spanish

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for ambitious Bilingual Telephone Sales Representatives who are fluent in English and Spanish to join our sales team. In this role, you will engage with customers over the phone, identify their needs, recommend products and services, and close sales while providing an exceptional customer experience in both languages. This position is ideal for motivated individuals who enjoy helping customers, building relationships, and achieving sales goals. We provide industry-leading sales training and ongoing coaching to help you succeed and grow your career. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound sales calls in English and Spanish., • Build strong customer relationships through professional communication., • Identify customer needs and recommend products and services that provide value., • Explain features, pricing, and promotional offers., • Address customer questions and overcome objections confidently., • Process orders and accurately document customer interactions., • Meet or exceed established sales and customer satisfaction goals., • Maintain up-to-date knowledge of products, promotions, and company policies., • Participate in ongoing sales training and coaching., • Ensure compliance with company procedures and confidentiality requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Fluent in both English and Spanish., • Excellent verbal communication and sales skills., • Basic computer proficiency and data entry experience., • Ability to type at least 20 words per minute., • Strong negotiation and relationship-building abilities., • Self-motivated and goal-oriented., • Ability to work in a fast-paced, performance-driven environment.Preferred, • One year of bilingual sales, customer service, inside sales, retail sales, or contact centre experience., • Experience meeting sales targets and working in a commission or incentive-based environment.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring a results-driven Collections Representative to join our dynamic BPO contact center. In this role, you’ll be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records all while delivering exceptional customer service. If you have strong communication skills, a persuasive personality, and a commitment to resolving financial issues with professionalism and empathy, we want to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound calls to customers regarding overdue payments and account status., • Negotiate payment plans and settlements in line with company policies and customer circumstances., • Update customer accounts and document all collection activities accurately in the system., • Follow up on broken promises and maintain consistent contact with debtors., • Handle disputes professionally and escalate complex cases to the appropriate department., • Ensure full compliance with regulatory standards and maintain confidentiality of customer information., • Meet or exceed daily and monthly collection targets and call quality standards. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent required; further education is a plus, • 1–2 years of experience in collections or a similar contact center role, • Strong negotiation and conflict resolution skills, • Ability to remain calm and professional under pressure, • Familiarity with debt collection laws and practices, • Fluency in English required; Spanish fluency is a strong advantage

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator who thrives in a results-driven environment? We’re seeking Collections Representatives who are professional, empathetic, and motivated to help customers resolve outstanding balances while maintaining respectful and solution-focused interactions. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Customer Outreach: Contact customers via phone and email regarding overdue accounts to discuss balances and payment options., • Negotiation: Work with customers to establish realistic and effective repayment plans or settlements., • Follow-Up: Monitor and follow up on missed payments and broken promises to pay., • Account Management: Update customer records, payment statuses, and notes in the system accurately and promptly., • Compliance: Ensure all collection activities comply with regulatory standards, including debt collection laws and company policies., • Documentation: Maintain detailed and organized records of all interactions and collection efforts., • Performance Goals: Consistently meet or exceed daily and monthly collection targets. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or GED required, • Bilingual in English and Spanish (required), • Strong negotiation and conflict resolution skills, • Ability to remain calm, professional, and empathetic under pressure, • Familiarity with debt collection laws and best practices is a plus, • Previous experience in collections, customer service, or call center environments preferred

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring an Experienced Accountant to manage financial operations, reporting, and compliance for our BPO business. You'll play a key role in supporting strategic financial decisions. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Prepare monthly, quarterly, and annual financial statements., • Manage accounts payable, receivable, and payroll processes., • Ensure compliance with tax regulations and financial reporting standards., • Support budgeting, forecasting, and variance analysis., • Assist with internal and external audits., • Maintain accurate financial records and documentation., • Collaborate with leadership on financial planning and strategy. Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor's degree in Accounting, Finance, or a related field; CPA or equivalent certification, • 3+ years of accounting experience, preferably in a BPO or service-based industry., • Proficiency in accounting software (e.g., QuickBooks, Sage, Xero)., • Strong attention to detail and analytical skills., • Knowledge of IFRS or GAAP standards. Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're looking for a Talent Acquisition Specialist to support our growing team by managing the full recruitment life cycle. If you have a sharp eye for detail and excellent communication skills, this could be the perfect opportunity for you. At OnBrand24 (an MCI Company), we recognize the critical role our recruiters play in building exceptional teams. That's why we offer a competitive compensation package and performance-based bonuses because your contributions matter. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. As a Talent Acquisition Specialist, you'll handle everything from sourcing candidates to onboarding new hires. You'll engage with applicants through phone interviews, coordinate and process on-site interviews, and support the overall hiring workflow. This role also includes maintaining accurate records in our HR systems and contributing to process improvements. Key Responsibilities: • Represent the company at job fairs and in the community to attract top talent, • Support advertising initiatives, employee referral campaigns, and hiring events, • Conduct phone screenings and coordinate candidate interviews, • Perform administrative tasks such as background checks, drug screenings, and personnel file management, • Track hiring metrics and recruitment performance through regular reporting, • Ensure employee records and timekeeping data are accurate and up to date, • Assist with maintaining HR compliance and staying informed on employment laws You must be confident, outgoing and self-motivated with a strong work ethic. You must be a team-oriented person who is open-minded, willing to learn, and who has the ability to function effectively in a fast-paced work environment. It is also vital to be articulate, having excellent verbal and written communication skills. Interpersonal abilities that allow rapport to be established with applicants are key. Specific qualifications for the Talent Acquisition Specialist include: • Strong attention to detail and high data entry accuracy, • Excellent organizational and time management skills, • Comfortable working in a process-driven, fast-paced environment, • Advanced proficiency in Microsoft Office Suite, • Professionalism, integrity, and respect for confidentiality, • Strong problem-solving mindset and a proactive attitude, • Reliable attendance and commitment to meeting recruitment goals, • Previous experience in a call center environment is a plus, but not required At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. • Must be authorized to work in the country where the job is based., • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking enthusiastic, Bilingual Customer Service Representatives who are fluent in both English and Spanish to join our team. In this role, you will provide exceptional customer support across a variety of inbound service programs, assisting customers with product and service inquiries, troubleshooting basic technical issues, managing account-related requests, and identifying opportunities to recommend additional products and services. As the first point of contact for our clients' customers, you will build lasting relationships by delivering professional, efficient, and empathetic service with every interaction. This is a full-time, entry-level, on-site position with schedules that vary depending on the client program. Previous contact center experience is not required. We welcome candidates with customer-facing experience in retail, hospitality, restaurants, or other service industries who are passionate about helping others and eager to grow their careers. We provide comprehensive, industry-leading training to ensure your success and offer excellent opportunities for career advancement into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Key Responsibilities: • Handle inbound and outbound customer interactions in a courteous, timely, and professional manner., • Deliver outstanding customer service in both English and Spanish., • Listen carefully to customers, identify their needs, and provide effective solutions., • Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries., • Build strong customer relationships through professional and empathetic communication., • Identify opportunities to recommend additional products and services when appropriate., • Utilize company systems and technology to manage customer accounts and complete account-related tasks., • Accurately document customer interactions, requests, and claims in company systems., • Follow all client-specific processes, scripts, policies, and compliance requirements., • Use available knowledge bases and training resources to provide accurate information., • Protect confidential and personal customer information in accordance with company policies., • Escalate complex customer concerns to the appropriate department or management team when necessary., • Strive to achieve first-contact resolution through effective problem-solving and communication., • Participate in ongoing training sessions, team meetings, and coaching opportunities to remain current on products, systems, and processes., • Meet established quality, productivity, attendance, and schedule adherence expectations. Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Fluent in both English and Spanish, with excellent verbal and written communication skills., • Experience using computers for data entry and customer support activities., • Ability to type accurately at a minimum of 20 words per minute., • Reliable wired high-speed internet connection (minimum download speed of 20 Mbps) for work-from-home programs where applicable., • Strong organizational, communication, and time management skills., • Basic proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook., • Comfortable working with Windows-based applications and learning new software systems., • Strong analytical, troubleshooting, and problem-solving skills., • Excellent conflict resolution and interpersonal skills., • Customer-focused with empathy, patience, professionalism, and a genuine passion for helping others., • Ability to multitask, remain organized, and work independently in a fast-paced environment., • Dependable with excellent attendance and punctuality., • Strong team player who thrives in a collaborative environment., • Ability to work scheduled shifts, including the required training period., • One year of experience in customer service, technical support, inside sales, back-office operations, live chat, administrative support, or a contact centre environment., • Previous experience supporting state or federal government programs is advantageous but not required., • Experience in retail, hospitality, food service, or other customer-facing roles is highly valued. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a results-driven Sales Growth Specialist to accelerate customer acquisition and revenue within our telecom campaign. This role is ideal for a strategic seller who thrives on identifying opportunities, driving conversions, and contributing directly to business growth. You’ll play a key role in expanding our customer base by delivering tailored connectivity solutions and maximizing every interaction. As a Sales Growth Specialist, you will engage with customers to understand their connectivity needs and position internet, TV, and phone solutions that deliver real value. You will focus on revenue generation through consultative selling, upselling, and cross-selling while maintaining a high-quality customer experience. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Drive revenue growth through proactive customer engagement and sales conversion, • Identify customer needs and recommend tailored telecom solutions and bundles, • Clearly communicate product benefits, pricing, and promotional offers, • Use strategic questioning to uncover upsell and cross-sell opportunities, • Overcome objections confidently and close sales effectively, • Meet or exceed sales KPIs, including conversion rate and revenue targets, • Maintain accurate records of customer interactions and sales outcomes, • Navigate multiple systems efficiently during live customer interactions, • Ensure compliance with company policies, scripts, and quality standards, • Contribute to a high-performance, target-driven team environment Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • High School Diploma or equivalent, • Minimum 1 year of experience in sales or a customer-facing role, • Strong sales mindset with a passion for achieving targets, • Excellent communication and interpersonal skills, • Ability to multitask across systems while engaging customers, • Basic computer proficiency and typing accuracy (20+ WPM), • Ability to work in a fast-paced, performance-driven environment, • Reliable attendance and schedule adherence, • Must be authorized to work in the U.S.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a positive attitude and a passion for sales? We’re looking for Sales Representatives to support a variety of campaigns for some of the most recognizable brands in the world. In this role, you’ll connect with prospective and existing customers, promote products and services, upsell where appropriate, and deliver exceptional customer experiences. With our industry-leading training program, you’ll gain the tools and support you need to thrive and grow. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment tes Responsibilities Key Responsibilities: • Make outbound and receive inbound calls in a professional and courteous manner, • Educate customers on products and services, identifying upsell opportunities, • Understand customer needs and recommend tailored solutions, • Use internal systems to manage accounts and process transactions accurately, • Research and resolve customer issues, coordinating with other departments as needed, • Accurately document customer interactions and follow established procedures, • Adhere to scripts, policies, and compliance standards, • Maintain confidentiality and handle sensitive information responsibly, • Escalate complex issues to supervisors or appropriate teams, • Stay current with training, updates, and system changes, • Meet attendance and scheduling expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • Excellent verbal and written communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable and punctual with a strong work ethic, • Strong problem-solving and conflict resolution skills, • Customer-focused, empathetic, and solution-oriented, • Ability to multitask and manage time effectively, • Comfortable in a fast-paced, evolving environment, • Team-oriented with strong interpersonal skills

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive customer experience. This is a great opportunity for individuals who enjoy problem-solving and working in a fast-paced environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Answer incoming calls and respond to customer inquiries in a courteous and efficient manner., • Provide accurate information about products, services, and company policies., • Resolve customer issues and escalate complex cases to supervisors when necessary., • Document all customer interactions in the CRM system., • Meet or exceed performance metrics including call quality, handle time, and customer satisfaction., • Follow communication scripts and adhere to company procedures and compliance standards., • Participate in ongoing training and coaching sessions to improve service delivery. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • Minimum 1 year of experience in a contact center or customer service role., • Excellent verbal and written communication skills., • Strong problem-solving and multitasking abilities., • Proficiency in using computers and CRM systems., • Fluent in English and Spanish is a plus.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking enthusiastic, Bilingual Customer Service Representatives who are fluent in both English and Spanish to join our team. In this role, you will provide exceptional customer support across a variety of inbound service programs, assisting customers with product and service inquiries, troubleshooting basic technical issues, managing account-related requests, and identifying opportunities to recommend additional products and services. As the first point of contact for our clients' customers, you will build lasting relationships by delivering professional, efficient, and empathetic service with every interaction. This is a full-time, entry-level, on-site position with schedules that vary depending on the client program. Previous contact center experience is not required. We welcome candidates with customer-facing experience in retail, hospitality, restaurants, or other service industries who are passionate about helping others and eager to grow their careers. We provide comprehensive, industry-leading training to ensure your success and offer excellent opportunities for career advancement into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound customer interactions in a courteous, timely, and professional manner., • Deliver outstanding customer service in both English and Spanish., • Listen carefully to customers, identify their needs, and provide effective solutions., • Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries., • Build strong customer relationships through professional and empathetic communication., • Identify opportunities to recommend additional products and services when appropriate., • Utilize company systems and technology to manage customer accounts and complete account-related tasks., • Accurately document customer interactions, requests, and claims in company systems., • Follow all client-specific processes, scripts, policies, and compliance requirements., • Use available knowledge bases and training resources to provide accurate information., • Protect confidential and personal customer information in accordance with company policies., • Escalate complex customer concerns to the appropriate department or management team when necessary., • Strive to achieve first-contact resolution through effective problem-solving and communication., • Participate in ongoing training sessions, team meetings, and coaching opportunities to remain current on products, systems, and processes., • Meet established quality, productivity, attendance, and schedule adherence expectations. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Fluent in both English and Spanish, with excellent verbal and written communication skills., • Experience using computers for data entry and customer support activities., • Ability to type accurately at a minimum of 20 words per minute., • Reliable wired high-speed internet connection (minimum download speed of 20 Mbps) for work-from-home programs where applicable., • Strong organizational, communication, and time management skills., • Basic proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook., • Comfortable working with Windows-based applications and learning new software systems., • Strong analytical, troubleshooting, and problem-solving skills., • Excellent conflict resolution and interpersonal skills., • Customer-focused with empathy, patience, professionalism, and a genuine passion for helping others., • Ability to multitask, remain organized, and work independently in a fast-paced environment., • Dependable with excellent attendance and punctuality., • Strong team player who thrives in a collaborative environment., • Ability to work scheduled shifts, including the required training period.Preferred, • One year of experience in customer service, technical support, inside sales, back-office operations, live chat, administrative support, or a contact centre environment., • Previous experience supporting state or federal government programs is advantageous but not required., • Experience in retail, hospitality, food service, or other customer-facing roles is highly valued.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a results-driven sales professional with a passion for customer engagement? We’re hiring Customer Account Representatives to support inside sales programs for some of the largest brands in retail, telecommunications, and software. In this full-time role, you’ll connect with business and residential customers via phone, resolve service concerns, retain accounts, and upsell new products and services. If you thrive in a fast-paced environment and love turning conversations into conversions, this is the opportunity for you. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound sales calls and respond to inbound inquiries from interested prospects, • Follow up with leads and existing customers to drive engagement and retention, • Listen actively to customer needs and provide tailored product recommendations, • Resolve service-related concerns using internal systems and cross-functional collaboration, • Accurately document customer interactions and manage account updates, • Follow client-specific scripts, policies, and compliance procedures, • Handle sensitive information with confidentiality and professionalism, • Escalate complex issues to the appropriate support teams, • Deliver first-call resolution through effective communication and problem-solving, • Stay current with program updates through training and team meetings, • Maintain consistent attendance and punctuality Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • Excellent written and verbal communication skills, • Typing speed of 20+ WPM, • Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with Windows operating systems, • Highly reliable and punctual, • Strong problem-solving, negotiation, and conflict resolution skills, • Customer-focused with empathy, patience, and responsiveness, • Ability to multitask, self-manage, and adapt in a fast-paced environment, • Team-oriented with strong interpersonal skillsPreferred, • 1+ year experience in customer service, inside sales, technical support, chat, or administrative roles in a contact center, • Experience in state or federal work environments

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for enthusiastic Customer Service Representatives to provide exceptional support for inbound customer service, technical support, and account management programs. In this role, you will assist customers by answering questions, resolving issues, troubleshooting basic technical concerns, and ensuring every interaction results in a positive customer experience. This is an excellent opportunity for individuals who enjoy helping others, solving problems, and working in a fast-paced, team-oriented environment. We offer comprehensive training, ongoing coaching, and excellent career advancement opportunities. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Answer inbound customer inquiries professionally and courteously., • Resolve customer concerns through effective problem-solving., • Troubleshoot basic technical and account-related issues., • Process customer requests and maintain accurate account records., • Utilize company systems to document customer interactions., • Follow client procedures, compliance requirements, and quality standards., • Escalate complex customer concerns when necessary., • Achieve customer satisfaction, quality, and productivity goals., • Participate in ongoing training and development., • Maintain regular attendance and schedule adherence. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Excellent communication and interpersonal skills., • Basic computer and data entry skills., • Ability to type at least 20 words per minute., • Familiarity with Microsoft Office Suite., • Strong customer service and problem-solving abilities., • Ability to work independently and collaboratively., • Reliable with excellent attendance.Preferred, • One year of customer service, retail, hospitality, administrative, or contact centre experience.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Join our team as an Outbound Telecom Sales Agent and start making an impact from day one. If you’re energetic, persuasive, and motivated by uncapped earning potential, this is your opportunity to thrive in a fast-paced sales environment. In this role, you will proactively reach out to potential customers, introduce telecom products, and convert leads into sales. You’ll be responsible for initiating conversations, building interest, and closing deals through confident and engaging communication. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Conduct high-volume outbound calls to prospective customers, • Introduce and promote telecom products, including internet and bundled services, • Capture customer interest quickly and drive the conversation toward a sale, • Handle objections and rejections with resilience and professionalism, • Consistently meet daily and weekly call and sales targets, • Accurately document call outcomes and customer responses, • Follow scripts while maintaining a natural and engaging tone, • Stay up to date on products, promotions, and sales strategies, • Maintain compliance with all policies and regulatory requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • High School Diploma or equivalent, • At least 1 year of outbound sales or call center experience, • Strong persuasion and negotiation skills, • Resilience and ability to handle rejection, • Excellent verbal communication skills, • Ability to work in a high-volume, target-driven environment, • Basic computer literacy and multitasking ability, • Must be authorized to work in the U.S.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training, you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound and receive inbound calls in a professional and courteous manner, • Educate customers on products and services, identifying upsell opportunities, • Understand customer needs and recommend tailored solutions, • Use internal systems to manage accounts and process orders accurately, • Research and resolve customer issues, coordinating with other departments as needed, • Follow scripts, policies, and procedures to ensure consistency and compliance, • Maintain accurate records and safeguard customer information, • Escalate complex issues to supervisors or appropriate teams, • Stay current with training, updates, and system changes, • Meet attendance, punctuality, and performance expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • Excellent verbal and written communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable and punctual with a strong work ethic, • Strong problem-solving and conflict resolution skills, • Customer-focused, empathetic, and solution-oriented, • Ability to multitask and manage time effectively, • Comfortable in a fast-paced, evolving environment, • Team player with strong interpersonal skills

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training, you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound and receive inbound calls in a professional and courteous manner, • Educate customers on products and services, identifying upsell opportunities, • Understand customer needs and recommend tailored solutions, • Use internal systems to manage accounts and process orders accurately, • Research and resolve customer issues, coordinating with other departments as needed, • Follow scripts, policies, and procedures to ensure consistency and compliance, • Maintain accurate records and safeguard customer information, • Escalate complex issues to supervisors or appropriate teams, • Stay current with training, updates, and system changes, • Meet attendance, punctuality, and performance expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • Excellent verbal and written communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable and punctual with a strong work ethic, • Strong problem-solving and conflict resolution skills, • Customer-focused, empathetic, and solution-oriented, • Ability to multitask and manage time effectively, • Comfortable in a fast-paced, evolving environment, • Team player with strong interpersonal skills

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you motivated by achieving goals and connecting with people? We're seeking a Full-Time Outbound Sales Representative to proactively reach out to prospective customers, build relationships, and promote products and services. If you're energetic, persuasive, and driven by success, this could be the perfect opportunity for you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound calls to prospective customers., • Present products and services confidently and professionally., • Identify customer needs and recommend appropriate solutions., • Build rapport and maintain positive customer relationships., • Meet or exceed individual sales goals and performance metrics., • Accurately document customer interactions., • Follow all sales scripts, compliance guidelines, and company policies., • Collaborate with team members to achieve overall sales objectives. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older., • High school diploma or GED required., • Excellent verbal communication skills., • Strong persuasive and negotiation abilities., • Comfortable making a high volume of outbound calls., • Basic computer skills., • Self-motivated with a goal-oriented mindset., • Ability to work a full-time schedule.Nice to Have, • Previous outbound sales experience., • Call center sales experience., • Experience meeting sales quotas., • CRM software experience., • Upselling or cross-selling experience., • Bilingual or multilingual skills.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a drive to succeed? Do you thrive in fast-paced environments and love helping customers find the right solutions? If so, this is the career for you! We’re hiring full-time Telephone Sales Agents to support a variety of outbound campaigns. With our industry-leading training program, you’ll gain the tools and confidence to excel, grow, and make a real impact. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound and handle inbound calls with professionalism and courtesy, • Use training and resources to answer questions and sell relevant products/services, • Listen actively to understand customer needs and resolve issues effectively, • Research systems to locate missing information and collaborate with internal teams, • Manage customer accounts and process orders accurately using company systems, • Follow scripts, policies, and compliance guidelines, • Maintain accurate records and protect customer data, • Escalate complex issues to the appropriate team members, • Attend training sessions and team meetings to stay current on updates, • Meet attendance, punctuality, and performance expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • Excellent written and verbal communication skills, • Typing speed of 20+ WPM, • Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook), • Familiarity with Windows operating systems, • Highly reliable with strong attendance and punctuality, • Skilled in troubleshooting, conflict resolution, and customer service, • Empathetic, responsive, and solution-oriented, • Ability to multitask, stay focused, and self-manage, • Team-oriented with strong interpersonal skills, • Comfortable in a fast-paced, evolving environment Preferred (Not Required):, • 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center, • Experience in state or federal work environments

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