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Job DescriptionStart Your Healthcare Career with GDIT – Customer Service Representative (Hybrid) Location: Albany, NY Schedule: Monday–Friday, 9:15 AM – 6:00 PM (Training: 8:15 AM – 5:00 PM) Dress Code: Business Casual Work Model: Hybrid – combination of on-site and remote work Why Join GDIT? • Hybrid flexibility – work both on-site and remotely, • No prior call center experience required, • Career growth opportunities within a large national organization, • Supportive management and lenient performance metrics, • On-site amenities: cafeteria, walking area, workout roomWhat You’ll Do, • Respond to provider inquiries about claims, eligibility, and technical issues, • Use CRM tools to track and resolve calls, • Assist with online applications and self-service tools, • Process requests via fax, IVR, and other communication channelsWhat We’re Looking For, • Top Skills: Computer proficiency, customer service, communication, attention to detail, organization, • High school diploma or GED, • 1+ year of customer service experience (retail, call center, etc.) Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Albany,NY. Application Deadline This position is anticipated to close on Dec 26, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job DescriptionDescription: PenBay Technology Group, LLC is an established technology company providing website/application development and other IT support services to the federal government. PenBay offers a positive work environment emphasizing teamwork, responsibility, open communication, and creative problem solving. We believe in work/life balance and treat employees with trust and respect. Position Summary: Certified Air Traffic Control (ATC) Instructor II is a hands-on position that will require the candidate to effectively and consistently deliver the highest quality classroom and lab based training to a wide variety of students including developmental air traffic controllers and certified professional controllers (CPC). The successful candidate will have demonstrated excellent teaching/platform skills and classroom management techniques, a student focused drive for continuous improvement and strong technical skills with current ATC automation, simulation systems and procedures. In addition, this more senior position will provide mentoring for students and other instructors as well as curriculum design and development expertise. “ATTN FERS RETIREES: Earnings received as an ATC Instructor, ATC Training Instructional Supervisor, or Contractor Site Supervisor working on this program are EXEMPT from the Supplemental Annuity earnings limits for FERS retirees between the ages of 56 and 62.” Competencies and Skills: • Candidate must be knowledgeable about current practices in Air Traffic Control and the current state of the NAS., • Instructor II trainees must be classroom certified by Facility Technical Liaison (FTL) within 60 calendar days after reporting for duty at the facility., • Laboratory certification: Certified Instructor II trainees must have the knowledge and skills for each laboratory (radar, non-radar, etc.) in which they will teach. All individuals hired for this position must complete a written knowledge test developed by the FAA for each position/sector to be taught. Each sector knowledge test will be graded by the Facility Technical Liaison for FAA designee, and the Certified Instructor II must be passed with a score of at least 70%., • Instructor II must be laboratory certified within the first 120 days calendar days of reporting for duty at the facility., • Ability to interface effectively with Federal Aviation Administration (FAA) personnel at all levels to ensure the training delivered at the local level is responsive to local needs, is comprehensive and of consistent high quality., • Exceptional customer service orientation, • Outstanding communication skills EEO company! Requirements: Experience and Education: • Instructor II must have a minimum of five (5) years recent experience working as a Certified Professional Controller in an FAA air traffic control facility, within the ATC option for which application is made., • Experience must have been at a like-type and like or higher-level facility., • Instructor experience, both in the classroom and simulator laboratory (procedural and radar, is required., • Prior (or current) On-the-Job Training Instructor (OJTI) certification coupled with at least 3+ years’ experience in that role is required., • Operational experience with ATC simulators including scenario design and pseudo/remote pilot operations for one or more of the following systems is a plus: SYDIM, AT Coach and TSS., • Curriculum design and development experience is desired., • ATC “Area Knowledge” and experience at the specific local facility level is desired.

Job Description Our Elite Home Pro's mission is to show our residential customers that they are truly valued as we have a strong emphasis on providing an unparalleled 5-Star experience unmatched in the Smart Security industry. As an EHP, you'll play a pivotal role in what matters most to our customers: enhancing the safety and security of their families and homes. We know what it takes to be successful here at SafeStreets. If you have a passion for making a difference in people’s lives, a strong sales background, and a winning mindset, we will assist you in creating a seamless transition into a new career. The process is simple. There is no cold calling or D2D sales involved. We get your foot in the door by connecting customers to you who are already interested in ADT home security. In-home appointments are scheduled and provided for you by our Inside Sales team. By helping customers review their security options on-site and move forward with a custom home security package designed by you, you will have the opportunity to earn uncapped sales commissions based on how the homeowner decides to protect their home. The best part is you control the process from start to finish, leaving the customer better protected than after you arrived. Looking to change industries? Feel confident in knowing that we have Pro’s with backgrounds in every type of industry that have made a seamless and successful transition to the role of an EHP. With a paid training program provided, we have all the tools to teach you what you need to know. What do you need to be qualified for this position? Nothing more than a passion for customer service, a strong sales background, and a desire to help keep others safe and secure. We provide the tools/equipment, paid training, and post-training support you will need. We even hand deliver the customers to you – no need to go searching for your own leads! SafeStreets is always evolving! SafeStreets set out to make some big changes to kick off 2025 with how our Elite Home Pros are paid and we now have the best compensation plan in the industry! Here's what our EHP's look forward to: • Highest sales commission opportunities in the industry with our technicians earning on average 25% commission - UNCAPPED!, • More than 30% of our field earned over $100k+ in 2024, • Increased Mileage pay with pay kicking in nearly 3x earlier than previously, • Paid for every installation action taken on site, • Same-day and Holiday bonuses, • More upgrade commission options, • Doubled Referral pay opportunity What we Offer: Competitive base salary with generous and uncapped commission structure Company-provided equipment and select tools Remote and independent work environment Ongoing training and professional development opportunities Opportunities for career advancement within a rapidly growing organization Scheduling flexibility Medical/Dental/Vision/Life Insurance/401K The Responsibilities: Helping homeowners create customized Smart Security solutions for their personal needs 5-star Customer interaction – every day is a new opportunity; you’ll be the first face-to-face contact our customers have with SafeStreets! Customized installation, troubleshooting, and demonstration of ADT-monitored security systems Qualifications: Entrepreneurial and career oriented mindset Excellent communication, negotiation, and interpersonal skills Reliable vehicle and valid driver's license Proof of vehicle insurance (100/300/100 minimum) Smartphone/tablet SafeStreets values the safety of our employees and customers. That is why we are committed to providing personal protective equipment (PPE) or stipends to our technicians to further ensure their safety. This job entails meeting certain physical requirements, including the ability to work above head level, carry loads of 30-50 pounds (such as equipment boxes and ladders), operate power tools, and navigate confined spaces like attics and crawl spaces. Safe Streets is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. Safe Streets does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), marital status, age, national origin, sexual orientation, disability, genetic information, military service, or any other status protected under federal, state, or local law. Applicants have rights under Federal Employment Laws. FMLA - EEO- EPPA -

Job Description Job Title: Lab Computing Analyst Location: 101 Customer Site Street, Albany, NY 12207 Duration: 3 Months Expected Hours: 40 hours per week Work Model: Onsite Pay Rate: $33.70/hr Summary: Applies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations. Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting. Maintains access control, data integrity and file system security for the computer/data center environment. Monitors, tracks and records system performance and utilization metrics. Communicates highly technical information to both technical and nontechnical personnel. Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency. May participate in development of information technology and infrastructure projects. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions. Job Responsibilities: * Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation * Implement customer specified benchtop computing design and processes * Administer and assure connectivity of customer's Windows based platform * Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imaging of computers * Manage On-boarding, retirement, and relocation of equipment * Implement Windows based security, including but not limited to: user/group permissions, file/folder permissions, group policies, local security policies, etc. * Analyze, identify, and implement enhancements, upgrades and/or solutions to improve overall desktop platform support in a timely manner * Ensure adherence to client's corporate policies through periodic reporting and compliance programs * Act as the technical support contact for instrument vendor * Repair and troubleshoot instrument-related computers and escalate issues to the client infrastructure teams * Provide technical support for new system validations and change management efforts * Create and maintain a physical inventory of lab equipment, PCs, software, and any other information specified by the client * Submit weekly Engineer reports to the team lead by COB on the last business day of the week * Act as client Liaison for software/hardware related inquiries * Participate in client team meetings * Provide support across all Enterprise practices as required * Demonstrate appropriate use of office equipment/software after training * Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment Working Environment: * Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) * Job pace may be fast and job completion demands may be high * Must be able to remain in a stationary position more than 25% of the time * Occasionally move between labs, corridors, adjoining rooms, and buildings onsite * Frequently operate on instruments, objects, tools or controls, requiring bending, squatting, stretching and reaching * Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds) * Vision abilities required include close range, color vision, peripheral vision, depth perception, and ability to adjust focus * Occasionally operates a computer and other office machinery * Employee may handle hazardous waste according to local, state, and federal regulations * Potential risk to lab-based hazards including extreme temperature, biological materials, and hazardous chemicals * May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing for respirators Must Haves: * Experience with technologies including Microsoft Office, networking, remote computing and backup systems * Experience with scientific instrumentation * Experience in Life Science environment * Experience in a validated environment * Experience working in GxP, ISO, and FDA compliant facilities * Active Directory * Folder permissions / shared drives * SCCM * Acronis * Networking-Troubleshoot skills, Ethernet cables, problem-solving skills * Zscaler * Dymo printers * Service Now * Windows 11 upgrade Nice to Haves: * Linux * Group Policy * Splunk * CyberArk * Pharma/IT background is a solid nice to have * Strong desktop support skills Interview Schedule: 2 rounds virtual, 30 mins – 1 hr. 2 stages of interview contingent on passing the 1st round About Us: Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at . Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility. -- Powered by JazzHR nlx2UTGeuZ

Job Description Description: Zifo is working with a large pharma client to build a team of laboratory IT (lab computing, & Lab IT systems) professionals. This role will require a 100% on-site presence in Albany, NY This role is not eligible for relocation assistance Requirements Responsibilities: · Execute validation test plans once approved by client(s) · Revise and route Lifecycle documents for review and approval · Update relevant IT lifecycle documents · Participate in Sandboxing sessions with multifunctional teams · Coordinate delivery of PC hardware to various laboratories and manufacturing areas · Troubleshoot and resolve any IT issues / tickets as needed Qualifications: • Bachelor of Science in computer science, life science, • Previous technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems preferred, • Excellent customer service skills complemented by an ability to listen to and interpret client requests, • Ability to troubleshoot complex instrument and technology issues, • Strong oral and written communication skills, • Ability to identify, track and complete tasks for multiple projects, • Knowledge of laboratory safety practices as defined by the company and/or customer’s site safety code, • Experience with virtual machine support (preferred), • Experience with scientific instrumentation (preferred) A successful Zifo-ite is: • Independent, Self-Motivated & Results driven, • Willing & able to quickly acquire new Technical Skills & Business Principles, • A critical thinker who possesses logical reasoning, • Curious and always looking for creative solutions to complex problems Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies. We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. As part of the Sales & Marketing team, you’ll help us solve challenges and succeed as you grow and understand the unique needs of our clients and tailor easy-to-use solutions to deliver the performance they need. With a position in Sales & Marketing, you’ll strengthen our relationships with clients, anticipate their needs, and think outside the box to unlock new possibilities. Fully Remote (U.S. Only): This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary. Position Overview This role is responsible for prospecting and developing business sales relationships with potential clients and closing new and expanded sales agreements. This role at Paylocity works in a fast paced business environment that is very competitive and quota-driven, and targets medium-sized businesses (49-499 employees). This role requires a proactive approach to identifying and pursuing new business opportunities, with a strong emphasis on independently generating activity in the field. Success is supported by a consultative sales approach, effective prospecting techniques, persistence throughout the sales cycle, and a solid understanding of the value and impact of the solution being offered. Location Remote office residing within an Albany territory Reports To Director of Sales Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to generate net-new business opportunities, leveraging the company’s expertise, industry profile, and knowledge of the industry, • Schedule and present Paylocity services with prospective clients, • Prepare and present proposals and provide appropriate follow-up throughout the sales process., • Organize, complete and obtain documentation required for clients to move to Paylocity system, • Work directly with internal departments to ensure smooth transition for client, • Using initiative, develop prospects through telemarketing, referrals, professional and personal contacts and other sources, • Build and maintain relationships within the Broker channel as well as other referral sources, • Maintain contact with existing customers to determine needs for additional services, • Attend trade shows, conferences and other events to promote Paylocity services, • Meet or exceed quarterly and annual sales quota for your territory, • HS diploma or equivalent required. College degree strongly desired, • 3-5 years’ experience in a sales position, • Ability to succeed in a competitive environment, • Ability to maintain high activity standards, • Proven track record of sales success, • Critical thinking and decision-making skills required in order to handle objections and unexpected situations that may arise throughout the sales cycle, • Customer service orientation, • Strong presentation skills, • Strong written and oral communication skills, • Strong organizational and time management skills, • Mobility required for sitting, standing and walking, • Mobility required for driving to prospective client sites, • Manual/finger dexterity required in both hands to operate computer keyboard and manipulate small objects, • Sensory ability required to see, hear and touch, • Mental effort required for reading, writing, visualization, calculation and analysis We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact . This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $57,900 - $107,500 /yr ; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for our variable commission plan, annual bonus, and restricted stock until grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via . Requirements:

Job Description *Applicants MUST submit a cover letter with resume to be considered. *This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy. *Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation. BASIC FUNCTION: ESD’s Information Technology Trainer is responsible for delivering engaging, hands-on training for various software applications, Information Systems and hardware resources utilized within the organization. This includes Microsoft (MS) Operating Systems, MS O365, Omnissa Horizon VDI, MS Dynamics, MS SharePoint, Zoom, Google Workspace, Google Gemini, ChatGPT, Keeper, Monday.com, Smart Draw, as well as many other applications or equipment used within ESD. The IT trainer is responsible for creating, scheduling, and delivering group workshops, webinars, and one-on-one sessions, both virtually and in person, to support user engagement and skill development for ESD resources. WORK PERFORMED: • Design and deliver IT training programs for diverse audiences., • Develop and maintain up-to-date instructional materials (manuals, tutorials, FAQs)., • Set up training environments, including necessary equipment and software., • Communicate technical concepts clearly to both technical and non-technical users., • Collaborate with IT staff and subject matter experts to validate, refine, and enhance content., • Align training with organizational goals, compliance requirements, and industry trends., • Serve as liaison among end users, leadership, and IT teams., • Represent the voice of the user by collecting and communicating user feedback., • Evaluate training effectiveness and adjust approaches as needed., • Identify and assist in troubleshooting user-defined problems., • Ensure the work is completed within the guidelines set by IT policies., • Assist with ESD Disaster Recovery efforts, testing and documentation., • Perform other related duties and projects as directed by IT Management., • Position expected to work onsite and/or remote consistent with NYS and ESD guidelines and needs. MINIMUM REQUIREMENTS: Education level required: Bachelor’s degree in computer science, Information Systems, or an IT related field; Or a 2-year degree with a minimum of 5 years’ experience; Or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Background in instructional design (via credentials or experience). Relevant experience required: 3-5 years’ experience. Ability to work with a diverse group of people at both a functional and technical level and communicate at a level appropriate to audience; experience working independently and as part of a team. Proven success delivering short-term, workplace-based IT training. Experience teaching adult learners with diverse technical skills. Knowledge Preferred: Excellent written and verbal communication, and expertise with Microsoft O365 applications. Certifications preferred. Customer-service orientation with strong interpersonal skills.

Job Description At TireHub we move more than tires – we move businesses forward, support communities, and help keep America rolling. And behind it all? Our people. We call them Hubbers – because they’re at the center of everything we do. From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves. And we show up every day ready to say yes – to challenges, to each other, and to getting it done right. Visit to learn more. Process Specialist, Warehousing Role Summary: The Process Specialist, Warehousing plays an integral role in preparing teams for the change management process and driving the transformation and evolution of fundamental supply chain technology. This role will focus on the development of training material with partners, train Hubbers who work in TireHub Logistics Centers to learn new systems, and perform other operational readiness activities as needed to prepare local teams for WMS deployment. The Training Lead works with all project resources and impacted operations to build trust and consistent, productive lines of communication. Reporting to the Process Lead - Warehousing, this role works across physical operations and logical IT processes, to respond quickly to changing business needs & priorities by managing change and improving adoption of new processes. This role rapidly earns trust with both stakeholders and team members and work effectively with cross-functional teams, ultimately supporting the achievement of business objectives with a focus on efficiency, quality and safety. When you say YES to something bigger • Premium Free Hubber-Health Insurance, • TireHub funded Health Savings Account, • Additional benefit options including TireHub paid short/long term disability and life insurance benefits, • Paid vacation and holidays, • Parental leave programs, • Build your financial future with 401(k) including TireHub match, • Access to tire discounts, perks, and so much more! The individual must exhibit the following core TireHub commitments: · Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships. · Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique. · Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end. · Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast. Role Specifics: • Establishes and maintains relationships with business and technology stakeholders to drive product adoption and understanding through effective training programs., • Reviews functionality in product demos to ensure the value and quality of features., • Develops, documents, disseminates, and maintains comprehensive Standard Operating Procedures for WMS processes., • Partners with process owners, lead operators, or other stakeholders through training exercises to ensure a sound understanding of new processes and supporting technologies., • Leads any business or operational readiness task related to WMS process adoption, training or improvement (i.e. any advanced process alignment tasks that can be done to get closer to future state now)., • Serves as a super-user and cut-over agent during go-live; and floor support for end-users during WMS cutover and go-live support., • Leads communication efforts in the field to build positive momentum for the WMS program throughout its lifetime., • Analyzes existing workflows and identifies areas for improvement, recommending changes to minimize bottlenecks and streamline operations., • Facilitates cross-functional team meetings to ensure alignment on process improvement initiatives and gather input from various stakeholders., • Monitors the performance of implemented processes, using metrics and KPIs to assess process adoption and effectiveness & adjusts change management strategy as necessary., • Coordinates with the IT department to ensure that technology tools and systems are aligned with process requirements, optimizing software and hardware to support workflow enhancements., • Leads, motivates, influences and supports RDC/TLC teams within a time-sensitive and demanding environment., • Remains currrent on industry trends and best practices. Competencies: • Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on safety and continuous improvement., • Manages Ambiguity: Operating effectively, even when things are not certain, or the way forward is not clear., • Drives Results: Consistently achieving results, even under tough circumstances., • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives, • 5+ years of applicable work experience with a heavy focus on warehouse operations and warehouse management systems, • Experience leading diverse project teams with a proven track record., • Experience with KPI management, • Experience with Process improvement and an understanding of lean methodologies., • Training experience or implementation of new systems, technology, and tools., • BS/BA in Industrial Engineering, Process Management, Logistics, Business administration or related field preferred, • Proven track record of training program management, process improvement and operational excellence Knowledge, Skills, and Abilities: • Strong leadership and team-building skills, • Demonstrated people skills including influencing skills, listening, and the ability to communicate effectively to diverse groups., • Strong planning and organizational skills, including the ability to coordinate a variety of different projects and individuals and to adapt to unforeseen and unexpected requests or changes in priorities required., • Ability to collaborate with business leaders and peers across the organization to anticipate, identify, recommend, and implement creative operational and customer service solutions., • Excellent communication, problem-solving, and decision-making skills, • Highly analytical with a keen eye for detail This is a fast-paced and dynamic operating environment requiring commitment, high levels of energy, and an all-in attitude in a culture where we truly look out for, and care for, one another. The position typically works in a field warehouse setting but will occasionally spend time in an office environment, at a desk working on a computer. Note: This job description serves as a general overview of the typical responsibilities and qualifications for a Process Specialist, Warehousing position. Specific duties and requirements may vary depending on the organization, industry, and regional considerations. Location: This position is remote. Salary Range: $69,000 to $86,000 TireHub will consider the employment of all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. TireHub maintains a drug-free workplace in accordance with state and federal law.

Job DescriptionWe are seeking a skilled Epic Community Connect Analyst with a strong background in EpicCare Ambulatory build, implementation, and support. The ideal candidate will have a blend of technical Epic skills and clinical workflow understanding, with a proactive approach and strong customer service mindset. Key Responsibilities: • Build, configure, and maintain EpicCare Ambulatory within the Epic Community Connect environment., • Collaborate with clinical and IT teams to support the implementation and optimization of Epic applications., • Develop and support reports, dashboards, and SlicerDicer tools to meet clinical and operational needs., • Assess and manage user security roles and permissions based on clinical workflows., • Utilize ServiceNow for issue tracking, incident management, and change control., • Provide end-user support, training, and troubleshooting as needed., • Independently manage tasks and take initiative in identifying and solving system-related issues. Must-Have Skills: • 2+ years of Epic Community Connect EpicCare Ambulatory build experience, • 2+ years of Epic implementation and support experience, • Knowledge of Reporting Workbench, SlicerDicer, Dashboards, • Understanding of security assessment and end-user role design, • Experience with ServiceNow, • Strong customer service skills and ability to work independently Required Certifications: • EpicCare Ambulatory, • Analysis of Clinical Tools and Reporting Badge, • Healthy Planet & Registries, • Regulatory Reporting (MIPS) Badges Preferred Qualifications: • Clinical background such as Medical Assistant (MA), Registered Nurse (RN), or Licensed Practical Nurse (LPN), • Experience working directly in clinical environments and understanding of day-to-day workflows, • Strong communication and cross-functional collaboration skills This is a remote position.

Job Description We’re not just hiring; we are building a world better than we found it, supporting those who serve the common good, assisting those who are most vulnerable, and helping keep our communities safe. We are seeking a highly motivated Field Service Technician in our Albany, New York market to perform various technical duties in support of education and healthcare communications systems. In this role, the Field Service Technician will provide support and maintenance on communication and networking equipment while delivering high-quality customer service promptly. Accountabilities: • Troubleshoot, repair, along with coordinating changes in programming and maintenance of PA, education, and healthcare communication systems., • Effectively work with customer's IT staff to troubleshoot network-integrated systems., • Professionally interface with customers to convey system status information., • Effectively work with Maintenance Agreement customers to ensure the continued health of existing system deployments., • Responsible for performing agreed-upon preventive maintenance on systems., • Provide effective "on-call" support., • Associate’s degree or equivalent relevant work experience., • Minimum of 2 years of related low-voltage work experience., • Functional understanding of IT-related technologies, including switching, routing, networking, and server knowledge., • Experience using basic hand tools and multi-meters., • Ability to read schematics and interpret signal flow through circuits., • Willingness to obtain and maintain company-sponsored credentials and certifications., • Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual., • Computer skills to include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating., • Excellent written and verbal communication skills to effectively express ideas and information., • Ability to thrive both independently and in a team environment., • A high level of commitment to customer satisfaction., • Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions., • Ability to follow policies, processes and procedures., • Effective use of Microsoft 365 suite of products., • Demonstrated attention to detail and commitment to task in completing assignments with quality outputs. Founded in 1965, we are a third-generation family-owned and operated organization headquartered in Buffalo, New York, with multiple locations operating along the East Coast. Our footprint includes a local commitment to customers in New York, Pennsylvania, North Carolina and South Carolina. Why Choose Us: In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, a generous 401(k) match, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. We also offer a flexible hybrid working model of 3 days a week in-office, and 2 days a week remote. Long Tenured: Not to brag, but our team rocks! With an average employee tenure of 11 years, our experience authenticates our capabilities. In addition, we are staffed with talented professionals who gauge their success based on our customers. And we do know how to let our hair down and have a serious bit of fun. Vendor Credentialing: This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer. Drug Free Workplace: Ronco is a drug-free workplace. Employment is subject to passing a drug test. Equal Opportunity Employer: Ronco is an Equal Opportunity Employer. Company DescriptionFounded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.Founded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.

At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for a Health Insurance Navigator to join #TeamMVP. This is an opportunity to d ive into a role where your passion for community outreach , strategic engagement , and your love for your community can flourish. What's in it for you: • Growth opportunities to uplevel your career, • A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team, • Competitive compensation and comprehensive benefits focused on well-being, • An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace. Qualifications you'll bring: • Two or more years in a customer service or sales environment, with some experience in the health care industry such as a hospital, medical office, or health insurance company., • The ability to speak more than one language preferred (for example, English and Bengali, Hindi an/or Spanish)., • An Associate degree or equivalent combination of education and related experience., • The availability to work full-time, virtual with daily local travel (some evening and weekend hours required)., • Must have a valid driver's license., • Curiosity to foster innovation and pave the way for growth., • Humility to play as a team., • Commitment to being the difference for our customers in every interaction. Your key responsibilities: • Spearhead our membership growth initiatives in crucial target areas by identifying eligible individuals and seamlessly enrolling them in a variety of plans including Medicaid, Child Health Plus, Essential Plan, Qualified Health Plans (QHPs), HARP, Off-Exchange, Medicare Advantage (MA) products, and Dual Eligible Special Needs Plans (D-SNP)., • Conduct both individual and group outreach activities to present our innovative health care solutions on- and off-site at various events-from health fairs and community expos to festivals and holiday-themed gatherings-ensuring MVP's presence is both seen and felt. Your collaborative efforts alongside our Field Marketing and Community Engagement Representatives will be pivotal in driving growth and visibility in assigned territories., • Foster positive relationships with community-based organizations, medical provider partners, and community contacts to develop a robust network within your territory., • Generate, track, and convert qualified leads and referrals into MVP customers., • Lead two monthly events that highlight our progressive health solutions directly to the communities we serve, strengthening ties and enhancing our brand's impact., • Navigate the local landscape with required travel , embracing the opportunity to bring MVP's customer-centric philosophy to life across our footprint., • Participate in necessary screenings and provide proof of immunization as part of our commitment to community well-being., • Demonstrate the dynamic capability to transport up to 30 lbs. of promotional materials, which play a key role in educating and empowering our customers about their health care choices., • Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing health care delivery and being the difference for the customer. Where you'll be: • Remote with local travel (this role is salary plus incentive and travel reimbursement) Pay Transparency MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role. We do not request current or historical salary information from candidates. MVP's Inclusion Statement At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration. MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications. To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at .

At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for a Bilingual Health Care Sales Enroller to join #TeamMVP. This is an opportunity to d ive into a role where your passion for community outreach , strategic engagement , and your love for your community can flourish. What's in it for you: • Growth opportunities to uplevel your career, • A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team, • Competitive compensation and comprehensive benefits focused on well-being, • An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace. Qualifications you'll bring: • Two or more years in a customer service or sales environment , with some experience in the health care industry such as a hospital, medical office, or health insurance company., • The ability to speak more than one language ( for example, English and Bengali, Hindi an/or Spanish )., • A n Ass ociate degree or equivalent combination of education and related experience., • The a vailability to work full-time, virtual with daily local travel (some evening and weekend hours required)., • Must have a valid driver's license., • Curiosity to foster innovation and pave the way for growth., • Humility to play as a team., • Commitment to being the difference for our customers in every interaction. Your key responsibilities: • Spearhead our membership growth initiatives in crucial target areas by identifying eligible individuals and seamlessly enrolling them in a variety of plans including Medicaid, Child Health Plus, Essential Plan, Qualified Health Plans (QHPs), HARP, Off-Exchange, Medicare Advantage (MA) products, and Dual Eligible Special Needs Plans (D-SNP)., • Conduct both individual and group outreach activities to present our innovative health care solutions on- and off-site at various events-from health fairs and community expos to festivals and holiday-themed gatherings-ensuring MVP's presence is both seen and felt. Your collaborative efforts alongside our Field Marketing and Community Engagement Representatives will be pivotal in driving growth and visibility in assigned territories., • Foster positive relationships with community-based organizations, medical provider partners, and community contacts to develop a robust network within your territory., • Generate, track, and convert qualified leads and referrals into MVP customers., • Lead two monthly events that highlight our progressive health solutions directly to the communities we serve, strengthening ties and enhancing our brand's impact., • Navigate the local landscape with required travel , embracing the opportunity to bring MVP's customer-centric philosophy to life across our footprint., • Participate in necessary screenings and provide proof of immunization as part of our commitment to community well-being., • Demonstrate the dynamic capability to transport up to 30 lbs. of promotional materials, which play a key role in educating and empowering our customers about their health care choices., • Remote with local travel (this role is salary plus incentive and travel reimbursement) Pay Transparency MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role. We do not request current or historical salary information from candidates. MVP's Inclusion Statement At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration. MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications. To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at .

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state. The NYISO's Market Structures department invites applications for a full-time Project Manager. We are looking for an individual who is a self-starter, enjoys working in a dynamic team environment and possesses excellent requirement elicitation and relationship management skills. As Project Manager, you will fulfill Project Management leadership and coordination roles with accountability for achieving successful project results. Direct the work of project team members, monitor close adherence to project schedules, effectively use project management principles, oversee day-to-day project activities, provide timely reporting of project status and budget and interact regularly with employees in other groups, senior management and project stakeholders. Provide Project Management services principally to one assigned product group. Must be a self-motivated professional who displays effective leadership in a team-based environment. Have experience working in a dynamic changing environment, with a commitment to providing value- based customer service, the ability to anticipate and address stakeholder needs. Display a clear understanding of internal and external stakeholder needs. Have experience in managing multiple competing priorities, use of good judgment, problem-solving and decision-making skills and a thorough knowledge and experience with software development life cycle methodology along with vendor management experience. ESSENTIAL DUTIES and RESPONSIBILITIES • Manage project activities through the effective use of project management principles, best practices and methodologies adopted by NYISO to achieve timely project completion and to meet the defined project business objectives., • Develop and execute project plans for assigned NYISO initiatives, in a matrix capacity with project team members throughout the organization., • Manage RFP / RFI processes, plan and present vendor selection recommendations in coordination with NYISO Procurement and in conjunction with the project team members., • Manage vendor budget and relationships. Identify and manage project-related risks, measure and report on timely basis., • Present recommendations for effective consensus decision making, taking into consideration risk analysis and impact assessment for project milestones., • Review project progress on a regular basis, analyze and assess information from various sources to develop accurate status reporting. Make recommendations and / or implement corrective action when deviations are found., • Develop project resource plan and cost estimates. Monitor actual project expenditures against project estimates and budget. Provide accurate and timely budget reporting. Maintain effective communication and coordination with all project stakeholders to ensure that business objectives are met, and any changes are clearly communicated. Recommend process improvements and influence change across the organization., • Possess in-depth knowledge of project management principles, best practices, processes and tools used to effectively manage projects., • Actively participate in Project Management Working Group meetings., • Support NYISO strategic and business plan objectives. QUALIFICATIONS: • Bachelor's Degree in Finance, Economics, Information Technology or related technical field required., • Five years of demonstrated success in managing project development life-cycle processes and practical experience creating, monitoring and maintaining technical project plans in a multi-project environment; or equivalent combination of education, training and experience., • Demonstrated success / advanced knowledge of vendor selection (RFP/RFI processes), project planning, estimating, risk management and budgeting., • Strong leadership skills with the ability to influence across the organization; strong aptitude in understanding complex business processes; superior interpersonal skills, • Excellent verbal and written communication and organizational skills., • Experience in multiple development approaches, including Waterfall and Agile, is desirable, • Project Management Professional ® (PMP) certification as defined by the Project Management Institute (PMI) is desirable, • Knowledge of electric power systems or wholesale electric markets is a plus. ADDITIONAL REQUIREMENTS • Must have excellent verbal and written communication and organizational skills. Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from market participants, regulatory agencies or members of the business community. Ability to write speeches, and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups and/or board of directors., • Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of algebra. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations., • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral, diagram or schedule form., • Intermediate competency in Windows operating environment using MS Office suite of applications to include: MS Project, Word, PowerPoint, Excel, Internet Explorer. Must have an understanding of the functionality of various IT software and hardware architectures and ability to apply that knowledge within the NYISO systems and wholesale energy marketplace. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences and training. This position may require work on nights, weekends or holidays. At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements. The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs. All offers of employment will be made contingent upon the successful completion of a drug screening and background check. The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices. Salary Range $89,600 - $149,400 USD Create a Job Alert Interested in building your career at New York ISO? Get future opportunities sent straight to your email. Create alert

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state. The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future. The NYISO's External Affairs department invites applications for a full-time Manager, Stakeholder Services to join our team. The Manager, Stakeholder Services will lead the Stakeholder Services team serving as NYISO's primary point of contact for resolving customer inquiries and providing Market Participant support across several issues of complexity associated with participation in NYISO's markets. Additionally, this individual will manage a team, comprised of ten (10) Stakeholder Services representatives, to facilitate timely and accurate resolution to customer inquiries and coordinate proactive communications with NYISO Market Participants. The Manager, Stakeholder Services is expected to collaborate across the NYISO value chain, including interaction with the SLT-Senior Leadership Team, to develop and implement customer engagement tools and strategic practices to enhance the customer experience and position the NYISO for success. The Manager, Stakeholder Services, is a dynamic role interacting with every NYISO department acting as the conduit between the NYISO and Market Participants and includes engagement with many external parties to the NYISO. The Manager, Stakeholder Services, is a strategic and technical role to the NYISO responsible for supporting Market Participants in a 24/7/365 capacity resolving real-time urgent market and operational issues after normal business hours, holidays, and weekends. ESSENTIAL DUTIES and RESPONSIBILITIES • Manage the customer inquiry/resolution process, where customer issues are logged in NYISO's CRM-Customer Relationship Management software and are resolved in a timely and efficient manner. This responsibility represents a corporate goal for the NYISO factoring into NYISO's CSI-Customer Satisfaction Index., • The CI-Customer Inquiry satisfaction score is calculated by measuring the satisfaction with NYISO's Market Participant interaction with the Stakeholder Services department. At the closure of each inquiry, the Market Participant can evaluate the interaction to ensure satisfaction., • Manage the process and procedures for customer inquiries to be investigated and resolved by Stakeholder Services or, if required, referred for specific input from a NYISO department SME, • Manage and facilitate the DAC-Dispute and Claims Committee process. This is a tariff driven process involving a diverse group from across the organization., • Manage the collection, maintenance, and distribution of customer Affiliate forms for each Market Participant. This is a tariff defined process led and facilitated by Stakeholder Services. This critical process ensures compliance with NYISO's tariffs and transparency with Market Participants., • Business Owner of MIS-Market Information System. Reviews and approves changes in the areas of data input, design, development, and administration of the platform. MIS is the NYISO's primary platform for Market Participants to submit bids and offers into the NYISO Markets., • Analyze, design, develop, implement, and evaluate processes and procedural improvements related to Market Participant feedback, collected through surveys. Support other NYISO departments in information collection outreach efforts with Market Participants, including facilitation of data collection through surveys, questionnaires, and NYISO systems., • Manage development of standard communication messages, templates, and standards on common topics to ensure consistent messaging across NYISO's digital footprint., • Establish and oversee protocols to address and resolve frequent technical problems reported by Market Participants, including escalation procedures. Includes organizing conference calls with departments across the NYISO to review issues, discuss options and implement software and process solutions., • In collaboration with External Affairs Management team, support execution of the Market Participant satisfaction survey program. Serve as a customer service advocate across the organization to increase customer-focus and awareness., • Manage and own Stakeholder Services controls related to Internal Audit, SAS 70 Audit, and external audit observations and resolutions, ensuring adequate and appropriate responses to each audit commitment. Includes working in conjunction with Information Technology to validate controls in NYISO's MIS-Market Information System., • Participate in the bi-annual program, GridX, providing input on the design and implementation of NYISO's preparedness with NYISO's grid operations. Includes participation as a key contributor working across the enterprise to communicate program initiatives during the exercise., • Facilitate the process for obtaining CEII-Critical Energy Infrastructure Information. This includes collaborating with NYISO Legal department and SMEs across the organization to ensure compliance with provisions in the NYISO tariffs., • Business Owner for NYISO's CRM-Customer Relationship Management software. Responsible for strategy and direction for updates to the platform to improve business processes for all NYISO departments interacting with the Stakeholder Services team in the Customer Inquiry Resolution Process., • Business Owner for NYISO's Email Communications System software. Responsible for strategy and direction for updates to the platform to improve business processes for all NYISO departments interacting with the Stakeholder Services team to communicate market or operational related topics to Market Participants. Collaborate with Information Technology departments to draft and execute communication strategies related to technical changes impacting NYISO's Market Participants., • Manage team's on-call 24/7/365 Market Participant communication processes, including coordination with NYISO operations and business owners to support Market Participant communications. This comprises supporting Market Participant 24/7/365 with time sensitive bidding, markets, and operational issues including participation in triage calls to resolve issues., • Create and execute programs to increase customer service awareness and the impact to NYISO's CSI- Customer Satisfaction Index., • Collaborate with the Manager, Member Relations, and the independent survey administrator for the CSI program., • Educate Stakeholder Services staff and NYISO employees, managers and senior leadership team on the current trends and driving factors to increase satisfaction and performance., • Collaborate with External Affairs management team to identify trends and topics from customer inquiries, including non-customers, which are of a delicate nature that require strategy discussions. Periodically update management team on status and report findings to the Vice President, External Affairs and Corporate Communications., • Represents the NYISO at annual ISO/RTO meeting providing details and presentations on NYISO's business processes and strategy related to customer service. Continue to foster relationships across ISO/RTO's specifically with the use of NYISO's CRM software. SUPERVISORY RESPONSIBILITIES This position does possess managerial and supervisory responsibility and there are supervisory and non- supervisory employees who report to this position. QUALIFICATIONS: • Bachelor's Degree (BS) in Electrical Engineering or related technical field required; Master's Degree (MBA) preferred., • Ten years' related experience in the utilities industry, energy, or financial markets., • Five years' experience in a management position; or equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS None required. ADDITIONAL REQUIREMENTS • Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors., • Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of algebra, geometry, and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations., • Intermediate competency in Windows operating environment using MS Office applications, e- mail, and internet programs., • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences, and training. Responsible for oversight to supporting NYISO's markets and systems, including Grid Operations in a 24/7/365 capacity. This position may require work on nights, weekends, or holidays. At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements. The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs. All offers of employment will be made contingent upon the successful completion of a drug screening and background check. The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices. #LI-Onsite Salary Range $114,500 - $198,500 USD Create a Job Alert Interested in building your career at New York ISO? Get future opportunities sent straight to your email. Create alert

Job DescriptionExperience: 1 - 30 YearsLocation:Albany Must Have: Minimum of four years of CT/MR (Siemens/GE) equipment troubleshooting and repair experience required. Employment Type: Full-Time ✈️ Travel: 5075% within assigned territory Job Summary The Field Service Engineer (FSE) provides frontline technical support to customers by troubleshooting, repairing, calibrating, and verifying the performance of complex diagnostic imaging equipment. This role primarily supports customers within an assigned territory and requires timely travel to customer sites. The position is remote/work-from-home, with engineers dispatched directly to customer locations as needed. Key Responsibilities * Serve as the primary onsite support engineer for contract, warranty, and billable service calls within the assigned territory * Provide backup onsite support in other territories when required * Diagnose and resolve system and component issues, including software reloads and hardware replacement, to meet OEM performance standards * Perform preventive maintenance (PM) and routine service activities * Communicate with internal Service Support, Service Managers, and technical teams to track and close service calls * Consult via phone, email, and Microsoft Teams with leadership and technical staff to troubleshoot and resolve escalated issues * Maintain professional, customer-focused communication aligned with company values * Participate in an on-call rotation for after-hours support * Generate and report system sales leads to the sales team * Train and share equipment knowledge internally across the organization * Ensure compliance with ISO 13485:2016 and company Quality Management System requirements * Identify process improvement opportunities to enhance service efficiency * Adhere to company policies, safety standards, and employment guidelines * Perform additional duties as assigned Required Education Experience * Associates degree in Biomedical, Electrical/Electronics, or Computer Engineering Technology, OR military technical training, OR equivalent combination of education and experience * Minimum 4 years of hands-on CT/MR troubleshooting and repair experience (required) * GE and/or Siemens OEM training strongly preferred * Advanced troubleshooting experience across multi-OEM and multi-modality systems is a plus * Ability to complete required customer credentialing processes (mandatory) Skills Qualifications * Strong troubleshooting and analytical problem-solving skills * Excellent written and verbal communication skills * Proficiency with Microsoft Office; ERP system experience is a plus * Ability to work independently with limited supervision * Willingness to learn and support new technologies and system models Physical Travel Requirements * Willing and able to travel 5075% of the time * Valid drivers license with insurable Motor Vehicle Record * Ability to lift, carry, or move up to 100 lbs * Ability to bend, crouch, kneel, climb, and maneuver while servicing equipment Compensation Benefits * Competitive salary (commensurate with experience) * Flexible work schedule * Company-sponsored benefits including: * Medical, Dental, Vision * Life Disability Insurance * 401(k) * Paid Time Off (PTO) and company-paid holidays

Job Description Tesis Laboratory is seeking a billing professional. Remote work is available. This position is responsible for all molecular genetic laboratory billing and revenue cycle management, thorough insurance benefit investigation of new referrals, a small assignment of collections with a variety of payers, authorization requests, and claim submission. ESSENTIAL DUTIES: • Accurately interprets patient insurance, prescription, and other health-related documentation., • Conducts medical insurance verification and investigations for commercial and government payors., • Communicates with insurance companies, patients, providers, and prescribers to coordinate reimbursement and access solution., • Reviews unpaid accounts to determine status and taking appropriate action to ensure payment., • Reviews all claims for compliance and completeness for claims submissions., • Researches available alternative funding options to reduce patient's financial burden, • Always maintains a high degree of confidentiality due to access to sensitive information., • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department., • Works with customers and affiliates on reporting, best practice, and strategic planning to optimize growth within a compliant environment., • Reviews and designs KPI to ensure proper financial performance of assigned Laboratory clients., • Follows all Medicare, Medicaid, and HIPAA regulations and requirements., • High school diploma or equivalent is required; Undergraduate degree is preferred., • Experience in Genetic Lab Billing, Accounts Receivables, and/or Collections within a healthcare or insurance environment is required., • Computer proficiency -- MS Office and Web-enabled applications strongly preferred, • Customer service skills required., • Understanding of the requirements of Medicaid, Medicare, and Insurance billing for genetic laboratories in all MAC’s is required., • 5 years’ experience with Laboratory medical billing., • 3 years minimum with Cancer Genomics billing., • 1 year with R & D of molecular genetics panels., • Certified Medical coder or biller with AHIMA or affiliated organization., • Experience with managing clients and/or employees preferred.

Job Description Recruiting Specialist Are you a high-energy, results-driven professional who thrives in a fast-paced environment? Do you have the ability to take charge, solve problems, and work independently? If so, we want you on our team! At Express Employment Professionals, we’re looking for a proactive recruiter who can source, interview, place, and onboard skilled trades candidates while building strong relationships with clients and prospective clients. This is an in-office role with tremendous growth potential for someone who is ambitious and ready to excel. Why Join Us? ✅ Career Growth – Clear advancement opportunities for top performers ✅ Competitive Pay & Bonuses – Earn based on your success ✅ Dynamic & Fast-Paced Work Environment – No two days are the same ✅ Be a Respected Industry Expert – Your ability to find and place top talent makes an impact ✅ Client Interaction & Relationship Building – Play a key role in business development ✅ Perks & Rewards – Frequent free lunches, incentives, and more! What You’ll Do: • Source & recruit skilled trades candidates for immediate and future job openings, • Conduct in-person interviews to assess skills, experience, and job fit, • Onboard & place candidates – Match them with the right client and ensure a seamless start, • Meet with clients to understand their hiring needs and promote top candidates, • Sell candidates and our services – You are the connection between talent and opportunity ✔ Self-Starter with a Take-Charge Attitude – You don’t wait to be told what to do ✔ Recruiting, Sales, or Customer Service Experience – Skilled trades hiring experience is a plus! ✔ Ability to Thrive Under Pressure – You love a challenge and meet deadlines with ease ✔ Strong Multitasking & Organizational Skills – You can juggle multiple priorities without missing a beat ✔ Tech-Savvy– Proficient in MS Outlook, Excel, and Word (50+ WPM), Boolean searches, site sourcing ✔ Professional, Outgoing, and Engaging Personality – People trust and connect with you easily ✔ Sales Mindset – You understand the value of what we offer and can confidently promote it This is NOT a remote position. This is an in-office, in-community role where you will be hands-on, making an impact every day. Job Type: Full-time Pay: $45,000.00 - $65,000.00 per year Benefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off

Remote Jobs are now available in your area. Great pay and flexible hours. Easy apply online. This position is a work from home position. You will not need to come into the office. No Experience Needed. Benefits: Health Insurance, 401K, Vacation& PTO. Apply now! Work from home roles are a critical part of our mission to deliver timely, accurate and professional customer service to all customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Employees communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Job Description TITLE: Cash Management Support Specialist LOCATION: Headquarters REPORTS TO: Cash Management & Payment Systems Officer CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 40 ($22.00 - $35.21 per hour) AVAILABILITY: Monday-Friday 8:30am-5:00pm Position Summary: Responsible for supporting Pioneer’s cash management program including Business Online Banking, ACH (Automated Clearing House) systems, remote deposit capture solutions, and various business banking needs. This includes building and maintaining strong relationships with Relationship Managers and Business and Municipal clients, ensuring their unique banking needs are met with tailored solutions. The role also involves maintaining equipment, completing installations, and collaborating with customers and cross-functional teams to address and resolve service requests and troubleshoot issues. A key focus is delivering superior customer experience by ensuring that requests and issues are handled promptly and effectively. Key Responsibilities: • Assist with the onboarding of new commercial and municipal cash management clients by serving as the primary point of contact and supporting the setup of cash management services, including ACH origination, ACH debit blocks, remote deposit capture, positive pay, sweep accounts, online wire transfers, and account analysis maintenance., • Provide ongoing support for cash management products to existing business customers, ensuring continued satisfaction, functionality, and issue resolution., • Support business accounts with ancillary services and maintenance within the core system., • Complete maintenance and service requests related to cash management products, including ACH returns, notifications of change, limit adjustments, and other specific client requests., • Open, close, and perform maintenance on all municipal account types within the core system, ensuring proper documentation, compliance, and data integrity in coordination with the municipal banking department., • Participate in training sessions to stay current on new software, Excel tools, cash management products, and banking regulations impacting commercial and municipal banking services., • Assist with the annual and semi-annual reviews of ACH and remote deposit capture clients, ensuring accurate information and timely follow-ups., • Ensure the accuracy and completeness of data entered into the bank’s core systems and online banking systems, regularly checking for discrepancies or errors., • Complete the installation of remote deposit capture scanners and provide customer support and training for all, • services deployed to ensure seamless operation. Qualifications & Competencies: Education & Experience • Associate’s degree in business or similar field preferred., • Three years of experience in banking or business experience required., • Must have proficient computer skills, including Word, Power Point, and Excel, and excellent interpersonal, organizational, verbal and math skills. Core Skills & Attributes • Must be an enthusiastic, positive leader and productive team player., • Must possess organizational skills and have the ability to work independently., • Strong interpersonal and time management skills., • Ability to learn new software applications/systems and complex business processes., • Understanding of banking laws and community bank operations., • Must have strong decision making skills, handle multiple projects simultaneously and use discretion in setting priorities., • Strong and effective customer service skills with professional and courteous style of communication towards a variety of groups including internal and external customers. As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job DescriptionDoes this describe you? • Outgoing and friendly personality, • Desire to help others in the community, • Ability to work well on a team, • Great work ethic and strong motivation to succeed, • High level of professionalism and integrity If so, it’s time to find your calling as an Aflac Insurance Representative. Enjoy unlimited control, flexibility, and earning potential while representing one of the world’s most ethical companies and a leader in the industry. No insurance experience? No problem. We’ll give you training for the skills to succeed, backed by leading technology, and the brand of a Fortune 200 company. Responsibilities include:, • Working directly with business owners and Human Resources (HR) representatives to provide voluntary benefits and other value-added services to employees., • Generating new business opportunities through marketing efforts, personal networking, and referrals along with some company-provided leads, • Conducting sales presentations and enrollments at worksites and in remote environments., • Providing excellent customer service and claims support to new and existing policyholders., • Attending team meetings, product trainings and mentor sessions as encouraged by the Regional Manager. Qualifications:, • Excellent phone and communication skills, • A background in athletics, competitive sports, or a proven competitive mindset., • Excellent communication and interpersonal skills., • Highly self-motivated and goal-driven., • Ability to work independently and manage your time effectively., • Sales or customer service experience is a plus., • Strong desire to learn and grow in the insurance industry. Advantages of working with us:, • Positive, supportive work environment, • In-classroom, field training, • No nights, weekends, or holidays, • Competitive compensation including monthly, quarterly, and annual bonuses, • Leadership opportunities based on performance There are a lot of jobs out there to choose from, but take a look at a career with Aflac, we are not just another job!

Job DescriptionAbout Us TTAG Solutions has been helping organizations simplify technology since 1991. As a trusted Managed Service Provider (MSP), we empower businesses to secure, modernize, and streamline their IT through services in cybersecurity, cloud computing, unified communications, and managed infrastructure. Our team thrives on collaboration, curiosity, and a whatever-it-takes mindset and our 68 NPS score shows that our customers appreciate our dedication. Job Summary As an IT Support Engineer, you'll own support tickets from first response to verified resolution for our Albany customer base -- working onsite 40 hours/week. You'll troubleshoot end-user incidents and system-level issues across Microsoft Cloud, Windows servers, virtualization, network devices, and enterprise backups while meeting TAG's SLA targets. Relocation to Albany, NY 12204 is required before start. Responsibilities • Manage support tickets from first response to verified resolution, ensuring timely communication and adherence to service-level targets., • Diagnose and resolve issues across end-user systems, servers, cloud platforms, and network environments., • Support and administer productivity and collaboration tools (such as Microsoft 365, Azure, or similar cloud environments)., • Maintain and optimize monitoring and automation platforms to proactively identify and resolve issues., • Manage data protection, recovery, and business continuity solutions using leading backup and replication tools., • Support voice and communication systems (e.g., VoIP and unified communications platforms)., • Maintain accurate, client-facing documentation, notes, and time tracking for all activities., • Identify and propose recurring process or system improvements to reduce reactive work and enhance service delivery. Required (must-have) • Proven experience delivering multi-client IT support, ideally in a managed services or consulting environment., • Strong technical proficiency with cloud productivity suites (e.g., Microsoft 365, Google Workspace) and cloud infrastructure platforms (e.g., Azure, AWS)., • Practical understanding of network infrastructure (routers, switches, firewalls, and wireless systems) and modern cybersecurity practices., • Experience using remote monitoring and management (RMM) or endpoint management tools to automate and maintain client systems., • Hands-on experience with enterprise backup or disaster recovery platforms (e.g., Veeam, Datto, Acronis, or similar)., • Familiarity with cloud-based telephony or collaboration systems., • Excellent communication and documentation skills; a proactive, client-focused approach., • Valid driver's license and reliable transportation. Preferred (nice-to-have) • Bachelor's degree in Information Technology, Computer Science, or a related field -- or equivalent professional experience., • Background in customer service or client-facing technical roles., • Relevant industry certifications (such as CompTIA, Microsoft, or networking credentials)., • Experience following structured service processes or ITIL-aligned frameworks. Benefits & Total Rewards • 401(k) with employer matching., • Comprehensive medical, dental & vision insurance., • Paid time off (PTO) and Flexible Spending Account (FSA)., • Professional development assistance & tuition reimbursement., • Life insurance & employee assistance program., • Referral program.Performance Metrics (What Success Looks Like), • Acknowledge and plan resolution for 99% of tickets within 45 minutes., • Resolve 95% of assigned tickets effectively, maintaining a balanced open-to-close ratio., • Complete most tickets within standard resolution timeframes while meeting utilization and productivity goals., • Maintain consistent, daily communication with clients and follow systematic troubleshooting steps for each issue.Location & Logistics, • Location: 12 Elmwood Road, Albany, NY 12204, • Schedule: Full-time, 40 hours per week, on-site, • Relocation: Required prior to start How to Apply If you're passionate about solving technology challenges and creating lasting client impact, we'd love to hear from you. Submit your resume along with a short note highlighting your experience with managed IT services or remote management tools. Please confirm your ability to relocate to Albany before starting. Qualified candidates will receive a response within 3-7 business days.

Job DescriptionSalary: $75-100K cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. We are seeking a skilled and motivated IT Services & AV Support Technician to join our team. This position is responsible for delivering outstanding technical support to our customers across IT infrastructure, end-user services, and AV systems. The ideal candidate will have a strong background in help desk operations, managed services, and audiovisual support in both remote and onsite environments. Key Responsibilities can include: Set & Installation Install AV equipment like projectors, screens, speakers, microphones, and video conferencing systems. Mount TVs, displays, and wall panels. Set up cabling (HDMI, VGA, XLR, Ethernet, etc.) for AV systems. Configure control systems Testing & Troubleshooting Test AV systems to ensure functionality before events or meetings. Diagnose and resolve issues with video, sound, or connectivity. Perform routine maintenance checks on equipment. Replace or repair damaged components (cables, connectors, speakers, etc.). Live Event and Meeting Support Operate sound boards, mixers, and lighting consoles during live events. Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex. Provide on-the-spot technical support for presenters and participants. Record or stream events, webinars, and meetings. Configuration & Integration Operate sound boards, mixers, and lighting consoles during live events. Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex. Provide on-the-spot technical support for presenters and participants. Record or stream events, webinars, and meetings. Training & User Support Train users on operating AV systems and conference room equipment Create simple user guides or cheat sheets for non-technical staff Offer basic troubleshooting support over phone, email, or chat Required Skills & Qualifications: • Proven expertise in help desk operations, end-user support, wireless networking, and managed IT services., • Hands-on experience with installing and supporting AV systems and infrastructure hardware., • Strong understanding of Microsoft Operating Systems and basic networking protocols., • Excellent troubleshooting, documentation, and communication skills., • Ability to work independently and as part of a team in fast-paced environments., • Willingness to provide after-hours support and participate in on-call rotations.

Job Description *Applicants MUST submit a cover letter with resume to be considered. *This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy. *Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation. BASIC FUNCTION: Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer problems. Strong troubleshooting skills a must. Should be able to communicate clearly (written & verbal); work well under pressure and capable of prioritizing assignments. WORK PERFORMED: • Assisting all staff via phone, email, and Helpdesk ticketing solution in a courteous and efficient manner., • Maintain helpdesk coverage; user follow-ups; and managing daily tickets assigned., • Maintain advance knowledge of ESD's standardized software applications to assist in problem resolution and needs assessment., • Support end-users with remote access on desktops/laptops and mobile devices across platforms., • Knowledgeable in VDI (Virtual Desktop Infrastructure), • Extensive experience with desktop hardware, software applications, operating systems, and networking connectivity (See Knowledge Required)., • Assist end-users in developing working knowledge of systems running on LAN., • Prepare SOPs and user instructions as needed., • Ability to train and conduct new-user orientations on both hardware and software as requested., • Point person for all mobile and wireless devices including set-up, deployment, and user support., • User support and setup of Click Share/laptops for Zoom/WebEx webinars and conferences., • Coordinate onboarding, offboarding, moves and changes with Administrative Services as needed., • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment; and liaise with third-party support and PC equipment vendors when necessary., • Perform tasks and functions as required by supervisor., • Perform other tasks and services needed by the end-user community, such as lifting, moving, boxing, and unboxing of equipment., • Occasional travel to the various ESD offices may be required. MINIMUM REQUIREMENTS: Minimum Requirements Education level required: HS Diploma or equivalent with 5 years relevant experience. Associates in Computer Science preferred. MCSE Desktop Infrastructure & Windows 10 Certification; and CompTIA A+ & Network Certification. Relevant experience required: Minimum 4+ years customer service experience, including phone support in a fast-paced environment. Strong verbal and written communication; excellent analytical and problem-solving skills; ability to work independently remotely; a team player; professional telephone etiquette and interpersonal skills are necessary; and strong work ethic and attention to detail. Knowledge required: Helpdesk Solution; O365; MS Windows 10+; Mac iOS; MS Office 2016+; Adobe Cloud Suite; Kofax PDF Software; iOS Mobile device Applications & firmware; Web-based video conferencing tools; VDI knowledge a plus. Also, all other ESD supported applications.