Vice President / Senior Vice President, Operations - Remote
9 days ago
San Francisco
Job DescriptionAbout Tia Tia is building a new model of healthcare for women: one that expands access, improves outcomes, and creates a better experience for both patients and providers. Our "Whole Woman, Whole Life" care model integrates primary care, gynecology, mental health, dermatology, and wellness across in-person and virtual settings. By treating women as whole people, not separate conditions or life stages, Tia is setting a new standard for preventive care that is higher quality, lower cost, and built for every stage of a woman's life. About the Role This role may be leveled at VP or SVP depending on experience, scope, and impact. Tia is looking for a highly analytical, execution-oriented operations leader to help scale our multi-state clinical business across brick-and-mortar clinics, virtual care, and future market expansion. You will translate strategy into clear operating plans, disciplined execution, and measurable improvements across access, quality, patient experience, provider experience, and financial performance. You will build and lead Tia's core clinical operating system, including capacity planning, clinic operations, scheduling design, visit throughput, patient flow, staffing models, and performance management. This role requires someone who can anticipate operational needs, identify risks early, and create the systems, standards, and accountability needed to deliver consistently across markets. This is a player-coach role for a leader who can operate at both altitude and depth. You will partner closely with executives and Board members, coach operational leaders, build scalable models, and step into the details when needed to unblock execution. Manager: Chief Medical Officer Location: This is a remote role with meaningful travel required. LA-based candidates are strongly preferred given the concentration of clinics in the Los Angeles market. The role will require regular presence in LA clinics, along with approximately monthly travel to another Tia market, including New York, San Francisco, or Arizona. Expected travel is approximately 25–35%, though this may vary based on business needs. What You'll Do Lead Clinical Operations Across Markets and Care Modalities • Lead day-to-day and long-term operations across Tia's brick-and-mortar clinics, virtual care model, markets, and service lines to achieve access, volume, quality, patient experience, and EBITDA goals., • Help build the foundational operating infrastructure needed to scale a multi-state, multi-site clinical business, including consistent processes, performance rhythms, accountability structures, and operational standards across both in-person and virtual care., • Translate strategic priorities into clear operating plans, including scheduling models, visit templates, staffing plans, workflows, and performance expectations., • Build scalable operating models that improve access, efficiency, quality, and margin without compromising the patient or provider experience., • Drive cross-functional execution across Clinical, Product, Marketing, Finance, RCM, and People. Build the Operating Cadence • Establish operating standards, performance baselines, and accountability mechanisms across markets and clinical operations teams., • Maintain a real-time view of business performance across membership, visit volume, utilization, staffing, throughput, patient experience, and unit economics., • Lead weekly business reviews, monthly operating reports, quarterly planning, and regular performance check-ins., • Identify operational risks, diagnose root causes, escalate with clear recommendations, and lead teams toward resolution. Plan Ahead and Scale What Works • Anticipate operational needs 6 to 12 months ahead, including capacity constraints, staffing needs, payer shifts, workflow redesign, and throughput challenges., • Build, test, and refine operating models that support growth, quality, and financial performance., • Drive continuous improvement by simplifying processes, eliminating waste, and scaling best practices across markets. Lead Operations with Rigor, Influence, and Accountability • Lead and develop operational leaders and teams, setting clear expectations, building accountability, and ensuring strong execution across day-to-day operations and high-priority initiatives., • Own operational performance across markets and care modalities, including access, scheduling, staffing, workflows, throughput, KPIs, patient experience, provider experience, and business performance., • Step into the details when needed, including reviewing schedules, auditing workflows, evaluating capacity, identifying bottlenecks, refining KPIs, and pressure-testing assumptions., • Lead through influence with clinicians and clinical leaders, building trust, communicating clearly, and aligning stakeholders around shared goals, even when clinicians do not directly report into Operations., • Partner closely with clinical dyad leaders to translate clinical priorities into executable operating plans that support quality, care consistency, provider experience, patient experience, and financial performance., • Build strong partnerships with market teams, clinical leaders, and corporate functions to ensure consistent, high-quality execution across both virtual and brick-and-mortar care delivery., • Represent Operations with clarity and authority in executive, cross-functional, and Board-facing conversations.What You'll Bring, • 12+ years of healthcare operations leadership experience, including scaled ownership across multiple sites, markets, or regions., • Deep experience leading virtual care, ambulatory, primary care, women's health, multispecialty, brick-and-mortar, or hybrid care operations at scale., • Strong understanding of outpatient economics, including visit throughput, provider templates, care team workflows, staffing models, utilization, revenue performance, cost structure, and margin., • Proven ability to improve access, quality, patient experience, provider experience, operational efficiency, revenue performance, and margin., • Strong operational design skills, with experience building scalable workflows, dashboards, performance systems, operating rhythms, and accountability mechanisms., • Highly analytical and data-driven, with strong Excel fluency required; SQL and BI tools preferred., • Executive presence and clear communication, with experience partnering with C-suite leaders, founders, investors, and/or Boards., • Ability to influence cross-functionally, hold teams accountable, and build trust with clinical and corporate leaders., • Comfort operating in a high-growth, high-ambiguity, high-expectation healthcare environment., • Strong patient-centered mindset, with a belief that better operations should improve outcomes, not just margins.Compensation & Benefits Tia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, location, role leveling, business needs, and market conditions. The expected base salary range for this role is $215,000 to $315,000, depending on level and experience. This role is also eligible for a cash bonus of up to 30% and a meaningful equity stake in the company. Benefits include: • Unlimited vacation, • Free Tia membership, • Competitive stock option package, • $300 one-time work-from-home stipend, • $50/month phone and internet reimbursement, • Medical, dental, and vision benefits, • 401(k) program, • Top-of-the-line 13" MacBook Pro, • Travel stipend for team off-sitesAbout Tia Tia is on a mission to transform healthcare for women by increasing access, improving outcomes, and delivering a better care experience. Our "Whole Woman, Whole Life" model integrates primary care, gynecology, mental health, dermatology, and wellness across in-person care and a national virtual platform. We are a Series D, venture-backed company trusted by more than 120,000 women across four markets. Through our technology-enabled care model and partnerships with leading health systems, Tia is building one of the most comprehensive preventive care models for women. About Tia's Culture Tia is building a culture of excellence in people, process, and product. For us, excellence is not perfection. It is the ongoing pursuit of improvement through learning, reflection, experimentation, curiosity, grit, and care for ourselves and others. We are looking for people who are energized by building, iterating, asking why, and helping create a fundamentally better healthcare experience for women. This position may require attendance at company and team off-sites. Scam Notice Tia will never ask for payment, gift cards, or sensitive financial information during the hiring process. All communication from our team will come from an official company email address ending in @asktia.com. If something feels off, please contact peopleservices@asktia.com. Equal Opportunity Tia is an equal opportunity employer. We believe diversity of experience, perspectives, and background leads to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply. If you are committed to collaborative problem solving, high-quality work, and making waves in women's healthcare, we'd love to hear from you.
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