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Job Description: Summary: This position supports the Utilization Management (UM) workflows by providing administrative support and customer service. This position acts as a resource for both internal and external customers through completing timely and accurate inbound and/or outbound calls, creating authorizations via phone, Care Advance Provider Tool, and fax for inpatient and outpatient procedures, behavioral health, and durable medical equipment. Essential Accountabilities: Level I • Facilitates inbound and outbound calls to customers (members and providers) by delivering excellent customer-centered service providing information regarding services in a call center environment., • Responds to customers in a professional, efficient manner to encourage public acceptance of products, services, and policies., • Perform triage for UM Services., • Serves as the primary contact for providers regarding authorization requests., • Contacts members and providers concerning regulatory requirements relating to Department of Health (DOH) notifications and other regulatory requirements such as the National Committee for Quality Assurance (NCQA) guidelines., • Provides timely response to all research inquiries from other departments and assures the response is thorough, accurate, and within regulatory timeframes., • Processes fax requests from the designated fax and system queues., • Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs., • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures., • Regular and reliable attendance is expected and required., • Performs other functions as assigned by management. Level II (in addition to Level I Accountabilities) • Assists and performs tasks associated with project and departmental management., • Backup Team Leads by assisting with questions when needed., • Work on assigned offline projects., • Provides, prepares, and assists with preliminary support to multiple levels of providers and or members (as well as others as needed), including but not limited to physicians, skilled nursing facilities, mid-level providers, members, pharmacies, pharmacists, and support staff., • Provide one-on-one support, coaching, and training to UM Services Reps., • Collaborates with other key departments (Claims, Customer Service, related care management units) to ensure end-to-end process for authorizations, telephonic notifications, and/or care management referrals is accurate and complete. Level III (in addition to Level II Accountabilities) • Assists Team Leads with assigned tasks when necessary (including but not limited to authorizations, claims, care management referrals, monitoring and controlling inventory levels/call queues, timeliness, reporting)., • Meet departmental requirements for Facets UM Services workflows and PEGA., • Resolves escalated customer questions and complex concerns., • Assists Medical Directors with scheduling Fair Hearings., • Assists with coordinating Grievance and Appeals requests., • Assist with all Blue Card Claims escalations., • Assist management with the review and creation of desk level procedures, acting as a subject matter expert for UM Services. Minimum Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities. All Levels • High School Diploma or GED., • Experience with using a desktop computer in a professional environment, preferably with Microsoft Office Products., • Call center experience preferred, not required., • Strong analytical and problem-solving skills., • Strong written and verbal communication skills and ability to work within a team., • Demonstrated organizational skills to manage multiple projects and priorities., • Self-motivated and able to work independently, as well as on intra- and inter-departmental teams where needed. Level II (in addition to Level I Qualifications) • 2 years' experience working with managed care or healthcare industry., • Ability to apply in-depth knowledge of complex rules, such as those of the authorization process, regulatory processes/time frames, care management systems and processes, departmental policies and procedures, product lines, and contract benefits., • Advanced skills working between multiple programs and applications simultaneously., • Demonstrates willingness to develop collaborative solutions to achieve a better end-to-end process., • Demonstrates proficiency in basic navigation and utilization of department specific applications., • Demonstrates role-specific competencies as it pertains to their work unit on a consistent basis., • Active demonstration of broad knowledge base and positive work habits as evidenced by ability to train new staff, take on new challenges, flexibility in work assignments, and participation in meetings and projects as assigned. Level III (in addition to Level II Qualifications) • 4 years' experience working with managed care or healthcare industry., • Demonstrates a thorough knowledge and understanding of sources of information about health plan contracts, riders, policy statements, and procedures to identify eligibility and coverage and assisting other staff and other areas within the company with related inquiries., • Demonstrates operational knowledge of FACETS application and workflow processes, • Ability to resolve/respond to customer inquiries across multiple plans with limited assistance., • Ability to collaborate within the organization when issues arise with limited assistance., • Ability to identify potential systemic issues and report as necessary without supervisor assistance. Physical Requirements: • Ability to work prolonged periods sitting at a workstation and working on a computer., • Ability to work while sitting and/or standing while at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time., • Ability to work in a home office for continuous periods of time for business continuity., • Ability to travel across the Health Plan service region for meetings and/or trainings as needed., • Manual dexterity including fine finger motion required., • Repetitive motion required., • The ability to hear, understand and speak clearly while using a phone, with or without a headset. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): N3 - Min 18.55 Mid 22.72 Max 26.90 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description: Summary: The COBRA & Premium Billing Administrator responds to and resolves written, telephone, and personal inquiries from clients and/or subscribers concerning policies and procedures in a professional and efficient manner. This position coordinates and monitors daily activities for COBRA and Third-Party Premium Billing Administration to ensure regulatory requirements & established standards and deadlines are met. Essential Accountabilities: Client Team • Serves as a point of contact for clients and brokers in relation to the day-to-day operational tasks including, but not limited to, responding to client and broker inquiries/requests; scheduling, facilitating, and delivering client reporting; processing member refund requests; managing open enrollment requests; monitoring member grace periods, managing member payment requests, reviewing and reporting on member payment status., • Responds to client/broker inquiries on a timely basis within department service standards. Notifies and educates clients of any rules or regulation changes., • Conducts webinar demonstrations and supports client and broker training of the software system and portal functionality., • Manages the rate renewal process for assigned clients., • Participates in client and broker requested conference calls. File Team and Enrollment • Responsible for the processing of the inbound and outbound departmental file exchanges within the services standards. Files are primarily membership files that require adding, updating, or deleting subscriber group data within the software system. Responsible for processing any identified error or no-load files., • Responsible for the coordination and execution of the daily carrier file for member coverage reinstatements, changes, and terminations., • Coordinates and collaborates will the LBS EDI team to proactively identify and resolve any file errors., • Communicate with client, broker, or vendor(s) to resolve file related processing issues., • Supports the process of establishing and testing new client files., • Monitors and documents each respective carrier preferred eligibility process., • Works with Carriers to assure all billing activities meet the needs of the client and the carrier. Level I • Maintains knowledge of rules, regulations, policies, and benefits governing COBRA and Premium Billing., • Administers group plans in accordance with all appropriate regulations and process all activity within service time standards., • Supports customer service team in answering or researching member inquiries. Researches, interprets, and responds to inquiries in a professional and efficient manner using problem solving skills., • Processes member requests not facilitated through software vendor, including but not limited to member payments, banking forms, enrollment and termination forms., • Assists in system and release testing and troubleshooting., • Performs departmental and team functions according to established desk level procedures (DLP). Participates in the development, updating, and monitoring of DLP., • Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develops skills to accurately fulfill requirements of the job., • Consistently meets the established departmental and team productivity metrics. Successfully satisfies the assigned tasks and standards of the inter-departmental team assignments., • Maintain current knowledge of LBS policy and procedures., • Consistently demonstrates high standards of integrity by supporting the Lifetime Benefit Solution's mission and values, adhering to the Corporate Code of Conduct and, leading to the Lifetime Way values and beliefs., • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures., • Regular and reliable attendance is expected and required., • Performs functions as assigned by management. Level II (in addition to Level I Accountabilities) • Performs advanced research and resolution of inquiries and adjustments on behalf of clients, brokers or carriers., • Assists in resolution of escalated or systematic issues. Proactively identifies error trends., • Assists in client audits and data comparisons., • Services strategic accounts as well complex COBRA and Premium Billing accounts., • Serves as a resource to other team members. Minimum Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities. Level I • High School diploma or equivalent. Associate degree in business administration or related field preferred., • Two or more years of related experience., • Knowledge of COBRA rules and regulations preferred., • General understanding of medical, dental, vision, and Medicare benefits., • Excellent problem solving, reasoning, and organizational skills. Ability to manage multiple projects., • PC experience including knowledge of Microsoft Word and Excel., • Excellent oral and written communication skills., • Ability to communicate effectively while working collaboratively and maintaining positive relationships with clients., • Ability to work in a team environment as well as independently. Level II (in addition to Level I Qualifications) • Four or more years of experience working in COBRA and Premium Billing industry., • Strong knowledge of COBRA and Premium Billing rules and regulations., • Demonstrated problem solving and ability to resolve complex inquiries or escalated situations., • Advanced knowledge of departmental software system and Excel. Physical Requirements: • Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time., • The ability to hear, understand, and speak clearly while using a phone, with or without a headset. One Mission. One Vision. One I.D.E.A. One you. Together we can create a better I.D.E.A. for our communities. At the Lifetime Healthcare Companies, we're on a mission to make our communities healthier, and we can't do it without you. We know diversity helps fuel our mission and that's why we approach our work from an I.D.E.A. mindset (Inclusion, Diversity, Equity, and Access). By activating our employees' experiences, skills, and perspectives, we take action toward greater health equity. We aspire to reflect the communities we live in and serve, and strongly encourage people of color, LGBTQ+ people, people with disabilities, veterans, and other underrepresented groups to apply. OUR COMPANY CULTURE: Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): Minimum: $20/hr - Maximum: $26.90/hr The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The Lead Client Services Ops - Managed Services provides operational initiative, guidance and support across a Client Services Team of Account Managers, enabling outstanding client satisfaction. This is done by (1) monitoring team performance (quantitative and qualitative), (2) providing ongoing learning opportunities that continually share and build knowledge (3) working directly with clients on escalated issues (4) identifying and facilitating process improvements and (5) coordinating work across the team, including workload management and client assignments. The Lead exercises independent judgment in many situations to achieve and sustain client satisfaction. Supervises a team of approximately 6-10 Account Managers to ensure service levels are met or exceeded, as well as the day-to-day performance of their jobs. The Lead works with a group of Leads to prioritize and coordinate work for the maximum impact. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Client Services Expectations • Dependability/Follow-up: Timely responsiveness & proactive follow-up, • Problem solve: Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitative information, • Communication: Provide professional & appropriate internal/ external communication as well as progress updates to all stakeholders, • Guidance: Provide clients guidance on HR and Payroll best practices, organizational change management, and Paylocity product fit, • Implement and optimize products: Ability to implement ancillary products and optimize the primary HCM set up, • Metrics, Reporting and Analysis: Leverage formal and informal metrics to identify trends, monitor team & individual effectiveness and assess intervention results. Identify and advocate for necessary metrics and reporting. Develop tracking for metrics not yet developed. Use metrics to create a culture of continual improvement and to create focus where needed for purposes of learning, coaching, intervention and operational improvements., • Performance Management: Continually assesses and build knowledge (technical, business, soft skills) through real time teaching, one one-on-one discussions, team meetings and through the performance management process. Takes initiative and develops opportunities for the Account Managers to share and build knowledge and skills. Prioritizes learning objectives based on the highest impact to the clients and to Paylocity. Facilitates coaching, training and mentoring of AMs. Assesses client movement and prepares and supports impacted AMs to facilitate ongoing outstanding client service., • Client Focus: Proactively and reactively monitors and assesses client interactions and intervenes when needed in providing coaching and feedback. Acts as first level escalation and directly engages clients and takes action and ownership to resolve issues. Proactively identifies situations (AM turnover, lack of knowledge, etc.) that may disrupt outstanding service and takes steps to minimize impact. Ability to negotiate, influence, consult and resolve objections with C-Suite decision makers, • Operational Tools & Processes: Plan, lead and execute on cross-team work focused on increasing operational effectiveness. Represent the Service Center in key initiatives across Operations. Seeks out and facilitates opportunities to improve efficiency and effectiveness through better tools and processes., • Bachelor’s Degree, • 2 years of payroll and/or call center experience, • Successful experience in handling escalations and at-risk client retention efforts, • Project management experience, • Proficient in Microsoft Outlook, Word, Excel, • 1+ years supervisory experience, • HRIS experience, • Experience leading training initiatives, • Experience using reporting and metrics as a key part of the job, • Minimum 3 years’ experience in payroll, benefits and/or HR administration, • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact . This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $53,600 - $86,600/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via . Requirements:

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The purpose of the Team Lead is to provide operational initiative, guidance and support across a Client Services Team of Account Managers, enabling outstanding client satisfaction. This is done by (1) monitoring team performance (quantitative and qualitative), (2) providing ongoing learning opportunities that continually share and build knowledge (3) working directly with clients on escalated issues (4) identifying and facilitating process improvements and (5) coordinating work across the team, including workload management and client assignments. The Team Lead exercises independent judgment in many situations to achieve and sustain client satisfaction. Supervises a team of approximately 6-10 Account Managers to ensure service levels are met or exceeded, as well as day-to-day performance of their jobs. The Team Lead will work with a group of Leads to prioritize and coordinate work for the maximum impact. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CLIENT SERVICE EXPECTATIONS • Dependability/ Follow Up: Timely responsiveness & proactive follow up, • Problem Solve: Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitate information, • Communication: Provide professional & appropriate internal/ external communication as well as progress updates to all stakeholders, • Guidance – Provide clients guidance on HR and Payroll best practices, organizational change management and Paylocity product fit, • Implement and optimize products – ability to implement ancillary products and optimize primary HCM set up, • Influence: Ability to influence outcomes with primary decision makers, negotiate contracts and provide insight into HR industry best practices TEAM LEAD RESPONSIBILITIES • Metrics, Reporting and Analysis: Leverage formal and informal metrics to identify trends, monitor team & individual effectiveness and assess intervention results. Identify and advocate for necessary metrics and reporting. Develop tracking for metrics not yet developed. Use metrics to create a culture of continual improvement and to create focus where needed for purposes of learning, coaching, intervention and operational improvements. • Performance Management: Continually assesses and build knowledge (technical, business, soft skills) through real time teaching, one on one discussions, team meetings and through the performance management process. Takes initiative and develops opportunities for the Account Managers to share and build knowledge and skills. Prioritizes learning objectives based on the highest impact to the clients and to Paylocity. Facilitates coaching, training and mentoring of AMs. Assesses client movement and prepares and supports impacted AMs to facilitate ongoing outstanding client service., • Client Focus: Proactively and reactively monitors and assesses client interactions and intervenes when needed in providing coaching and feedback. Acts as first level escalation and directly engages clients and takes action and ownership to resolve issues. Proactively identifies situations (AM turnover, lack of knowledge, etc.) that may disrupt outstanding service and takes steps to minimize impact. Ability to negotiate, influence, consult and resolve objections with C-Suite decision makers, • Operational Tools & Processes: Plan, lead and execute on cross-team work focused on increasing operational effectiveness. Represent the Service Center in key initiatives across Operations. Seeks out and facilitates opportunities to improve efficiency and effectiveness through better tools and processes., • Workload Coordination & Assessment: Continually schedules, monitors and adjusts workload across the team to ensure priorities are met and availability and responsiveness goals are achieved. Considers client need with Account Manager capability and capacity and aligns clients with the intent to provide the most consistent positive client interactions. Coordinate cross team communication and resources for maximum team effectiveness, taking advantage of opportunities to create efficiencies. Education and Experience Required • Bachelor’s Degree required, • 2 years payroll and/or call center experience, • Successful experience in escalations and at risk client retention efforts, • Project Management experience, • Proficient in SQL, MS Access or Excel, • Operations experience Preferred • 1 + years supervisory experience, • HRIS experience, • Experience leading training initiatives, • Experience using reporting and metrics as a key part of the job, • Minimum 3 years’ experience in payroll, benefits and/or HR administrator, • Ability to present HR Data effectively Physical requirements • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact . This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $53,600 - $85,100/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via . Requirements:

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Pittsford, NY. location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The Lead Client Services Ops provides operational initiative, guidance and support across a Client Services Team of Account Managers, enabling outstanding client satisfaction. This is done by (1) monitoring team performance (quantitative and qualitative), (2) providing ongoing learning opportunities that continually share and build knowledge (3) working directly with clients on escalated issues (4) identifying and facilitating process improvements and (5) coordinating work across the team, including workload management and client assignments. The Lead exercises independent judgment in many situations to achieve and sustain client satisfaction. Supervises a team of approximately 6-10 Account Managers to ensure service levels are met or exceeded, as well as the day-to-day performance of their jobs. The Lead works with a group of Leads to prioritize and coordinate work for the maximum impact. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Client Services Expectations • Dependability/Follow-up: Timely responsiveness & proactive follow-up, • Problem solve: Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitative information, • Communication: Provide professional & appropriate internal/ external communication as well as progress updates to all stakeholders, • Guidance: Provide clients guidance on HR and Payroll best practices, organizational change management, and Paylocity product fit, • Implement and optimize products: Ability to implement ancillary products and optimize the primary HCM set up, • Metrics, Reporting and Analysis: Leverage formal and informal metrics to identify trends, monitor team & individual effectiveness and assess intervention results. Identify and advocate for necessary metrics and reporting. Develop tracking for metrics not yet developed. Use metrics to create a culture of continual improvement and to create focus where needed for purposes of learning, coaching, intervention and operational improvements., • Performance Management: Continually assesses and build knowledge (technical, business, soft skills) through real time teaching, one one-on-one discussions, team meetings and through the performance management process. Takes initiative and develops opportunities for the Account Managers to share and build knowledge and skills. Prioritizes learning objectives based on the highest impact to the clients and to Paylocity. Facilitates coaching, training and mentoring of AMs. Assesses client movement and prepares and supports impacted AMs to facilitate ongoing outstanding client service., • Client Focus: Proactively and reactively monitors and assesses client interactions and intervenes when needed in providing coaching and feedback. Acts as first level escalation and directly engages clients and takes action and ownership to resolve issues. Proactively identifies situations (AM turnover, lack of knowledge, etc.) that may disrupt outstanding service and takes steps to minimize impact. Ability to negotiate, influence, consult and resolve objections with C-Suite decision makers, • Operational Tools & Processes: Plan, lead and execute on cross-team work focused on increasing operational effectiveness. Represent the Service Center in key initiatives across Operations. Seeks out and facilitates opportunities to improve efficiency and effectiveness through better tools and processes., • Bachelor’s Degree, • 2 years of payroll and/or call center experience, • Successful experience in handling escalations and at-risk client retention efforts, • Project management experience, • Proficient in Microsoft Outlook, Word, Excel, • 1+ years supervisory experience, • HRIS experience, • Experience leading training initiatives, • Experience using reporting and metrics as a key part of the job, • Minimum 3 years’ experience in payroll, benefits and/or HR administration, • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact . This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $59,600 - $85,100/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via . Requirements:

Job Description Job Title: Dietitian Location: Rochester, NY Job Duration: 26 Weeks Shift: Day – 5x8-Hour (08:00 AM - 05:00 PM) Job Description: We are seeking an experienced Dietitian for a 26-week contract position in Rochester, NY. This role involves providing comprehensive nutritional care to patients by assessing their dietary needs, developing personalized nutrition plans, and collaborating with the interdisciplinary healthcare team to support optimal patient outcomes. As a Dietitian, you will be responsible for creating individualized nutrition care plans, providing patient education, and working closely with patients and medical teams to address food-related health concerns. Key Responsibilities: • Medical Record Documentation: Maintain a system for documenting information in individual medical records, including diet history, food intake, caloric requirements, and nutrient needs., • Computer Applications: Utilize appropriate computer support applications and maintain necessary databases to ensure appropriate care and service delivery., • Interdisciplinary Team Collaboration: Participate actively in the interdisciplinary treatment team, ensuring nutritional aspects are considered in patient care plans., • Nutrition Education: Provide nutrition education to patients, families, and staff, helping them understand the importance of balanced diets in managing specific health conditions., • Cultural Sensitivity: Integrate cultural, religious, and ethnic preferences in meal planning and the delivery of nutrition care, ensuring culturally diverse patients feel respected and included., • Group Classes: Teach nutrition group classes as part of the work week and on a rotating weekend schedule., • Collaborative Care: Communicate and collaborate with medical providers regarding individualized nutrition needs for patients., • Patient Monitoring: Monitor and assess patient food and fluid intake during meals, making necessary adjustments to nutrition plans., • Committee Participation: Participate in relevant committees and task forces to improve nutrition services and policies., • Remote Weekend On-Call: Provide remote weekend on-call coverage on a rotating schedule to support patient nutrition needs outside regular hours.Required Qualifications:, • Certification: Must have one of the following:, • Current Registration with the Commission on Dietetic Registration (CDR) as a Registered Dietitian (RD)., • New York State Education Department (NYSED) certification in dietetics-nutrition and a minimum of 400 additional hours of supervised dietetics practice under the supervision of an RD., • Experience: Must provide documentation of supervised dietetics practice hours, including supervisor details and qualifications if qualifying under NYSED certification.Preferred Skills & Experience:, • Strong knowledge of nutrition and its impact on patient health, particularly in acute care settings., • Experience working with diverse patient populations, including those with cultural and dietary restrictions., • Familiarity with computerized systems for tracking patient progress and managing meal plans.

Job Description Job Summary: To perform inspection, preventative maintenance, repair of medical equipment at customer facilities. Remote, work from home base, traveling to customer sites to provide service. Occasional travel to Office in Rochester, NY. MAJOR DUTIES AND RESPONSIBILITIES: • Administrative:, • Reads and interprets medical equipment operation and maintenance manuals, schematics, and mechanical drawings. Use of all available resources., • Must be able to travel as necessary to perform the technical tasks below., • Technical, • Operates test equipment, such as, safety analyzers, ESU analyzers, defibrillator analyzers, and physiological input simulators., • Uses common hand tools as required in the performance of job tasks., • Troubleshoots and repairs: Electro-mechanical equipment, hydraulic, steam, electrical, and microprocessor based systems., • Inspects, troubleshoots, and repairs a wide variety of electronic and electro-mechanical medical equipment including but not limited to physiologic monitors, infusion devices, defibrillators, ESUs, and general patient care devices, endoscope washers, and sterilizers., • Performs spot and routine safety and performance checks. The following performance expectations represent core competency requirements for the position of Equipment Technician. • Maintains knowledge of the clinical purpose, proper operating procedures, maintenance requirements, and risks associated with use, of medical devices for which the technician has maintenance responsibilities., • Troubleshoots equipment problems to component level., • Demonstrates proper and effective use of test equipment, input simulators, and hand tools., • Interprets schematic drawings and performs basic circuit analysis., • Demonstrates effective equipment assembly/disassembly, and component replacement skills., • Interacts in a professional manner with all client staff, patients, and co-workers., • Maintains knowledge of, and compliance with Mantis Medical Equipment Service reporting policies and procedures., • Maintains knowledge of, and compliance with corporate, and client mandated policies regarding workplace safety issues (infection control, fire safety, hazard communications, etc.)., • Must be experienced in troubleshooting, repairing and maintaining electro-mechanical systems. (HVAC, Residential or Commercial considered.), • Educational background should include the completion of a two-year associate degree program in Technology/Engineering curriculum, or military/ non-military equivalent. Recommended., • Must be able to troubleshoot and repair complex electronic, steam, and/or hydraulic devices utilizing resources available., • Must work with a minimum of supervision., • Must be able to read and write English and communicate effectively with hospital staff, vendors, manufacturers, and corporate staff., • Must be able to access and work in confined spaces with little or no assistance., • Must be able to lift a minimum of 50 lbs. to chest height unassisted and 60 lbs. assisted., • Must be willing and able to work with potentially harmful/irritating chemicals using safety guidelines., • Must be able to travel to customer sites within the region., • Some overnight travel may be applicable for training purposes or customer site visits. Our benefits package is designed to attract, retain, and motivate high caliber professionals in support of the mission and goals of Mantis Medical Equipment Service. We offer a full array of benefits that add value to your compensation package and protect you and your family. This includes medical insurance, paid holidays, and paid time off, which provide for personal well-being. In addition, we offer a 401K with a generous company match. Fuel and Car Allowances are provided. Entry level technicians will be considered. Training provided. Company DescriptionMantis Medical Compliance Group is a fast growing biomedical engineering firm that has made investments in to growth and quality for the future. From medical device sales and repair, to maintenance programs, environmental monitoring and compliance consulting, Mantis brings over three decades of proven solutions and trusted expertise. Our team of certified and OEM-trained staff brings over 30 years of experience to exceed the needs of each client we serve.Mantis Medical Compliance Group is a fast growing biomedical engineering firm that has made investments in to growth and quality for the future. From medical device sales and repair, to maintenance programs, environmental monitoring and compliance consulting, Mantis brings over three decades of proven solutions and trusted expertise. Our team of certified and OEM-trained staff brings over 30 years of experience to exceed the needs of each client we serve.

Job DescriptionJob Description This is a 9 Month Contract Salary $70,000 to $90,000 per annum depending on experience. We are looking for an experienced business professional with a strong finance background to support in managing the accounting, reporting, forecasting and monitoring of all aspects of performance for the US Commercial Entities. The role will report into the US Commercial Controller and support daily data requests, monthly financial close and periodic forecasting/budgeting activities, providing critical support in the generation of timely reports and analysis. You will also be a trusted business partner to the RSS Head of Finance with primary responsibility for all aspects related to reporting, forecast and monitoring performance for the RSS business in the US. Main Responsibilities: • Work under the guidance of the US Commercial Controller to perform month end close activities specifically providing timely report generation, analysis and the preparation of accurate Management Accounts for the Providence and RSS US Operations., • Support the US Commercial Controller in submittal of month end financials to the group consolidation tool., • Generate reports on a daily, weekly and monthly basis to inform key stakeholders of progress on key indicators such as order intake, sales revenue, orderbook value, inventory and other productivity measures related to the Providence and RSS US Operations, • Create, maintain and improve local reporting and data management practices to drive consistent production of data, maintaining and archiving data sets (data warehouse)., • Responsible for documenting data management policy including the data generation, cleansing, maintenance and archiving activities., • Provide up to date analysis of actual performance v target, identifying potential opportunities and making supported recommendations to Financial Controller and business partners., • Provide and identify key data inputs to be used in the preparation of budgets and forecasts. Liaise with key stakeholders to collect data and assumptions., • Responsible to continually monitor and implement internal controls., • Support the Financial Controller with ad hoc projects aimed directly at cost saving initiatives and Lean projects.Qualifications Essential • Experience with ERP and Business Intelligence systems, • Experience in cleansing, organizing and managing large sets of data with ODBC links via Access databases and Excel workbooks., • Strong ability in the use of spreadsheets and databases (MS Office), • Familiar with financial consolidation tools (SAP BPC / Hyperion/ OneStream)., • Experience with general ledger entries, balance sheet reconciliations and financial analysis., • Experience of ERP system changes / upgrades, • Experience in Power Query/ Power BI applications, • Ability to use initiative and confidence to drive and simplify processes, • Worked for a manufacturing company. Person specification • Analytical thinker with strong conceptual and problem-solving skills., • Meticulous attention to detail with strong organizational skills., • Ability to work under pressure and meet tight deadlines., • Ability to work independently and as part of a team., • Clear and effective communicator, both internally, externally and across all functions., • Highly detail-oriented and organized, • Ability to work with remote teams, • Pro-active and ability to work in a changing environment Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description A Trusted CRO Partner for the Future of Eye Care iuvo Clinical is a full-service ophthalmology-focused contract research organization (CRO) dedicated to improving patient’s quality of life with breakthrough eye care therapies. We combine decades of specialized experience with a high touch, high science approach, partnering with innovators to accelerate ophthalmic breakthroughs from concept to commercialization. Whether advancing a novel retinal therapy or supporting a complex ocular device trial, we provide the expertise, flexibility, and personal dedication to ensure your clinical trial’s success. We offer a comprehensive benefits package and the opportunity to broaden your experience and grow your career! We currently have an exciting opportunity for a Clinical Research Associate to join our team! The Clinical Research Associate (CRA) is responsible for the monitoring of clinical research activities at research sites that are actively conducting clinical trials. ESSENTIAL DUTIES AND RESPONSIBILITIES • Perform site qualification, initiation, interim monitoring, and close-out visits per study-specific plans/requirements., • Review for regulatory and protocol compliance., • Review and verify informed consent forms and informed consent process., • Assess PI oversight of study activities., • Confirm accuracy and data integrity by reviewing eCRFs/CRFs, site source documents and other sources of study-specific site documents as applicable., • Complete timely and comprehensive site visit reports and associated correspondence per the trial-specific Monitoring Plan., • Adhere to trial-specific monitoring visit report submission, finalization, and associated correspondence timelines., • Identify and report protocol deviations and risks to subject safety/data integrity., • Generate queries and work towards query resolution with site personnel., • Perform investigational product and/or device, ancillary supplies, and equipment review/accountability as applicable., • Evaluate performance of and adherence to study protocol at the site level., • Evaluate overall performance of site and site staff, provide recommendations, and escalate issues as needed., • Provide initial site training and re-training as needed., • Monitor trial participant recruitment activities and progress., • Reconcile and facilitate adverse event and serious adverse event reporting and documentation as needed., • Review essential regulatory documents and compare them to study TMF to confirm completeness and accuracy., • Verify site study supply inventory is adequate as applicable., • Participate in the identification and selection of investigators and sites as applicable., • Serve as a liaison and resource for Investigators, Institutions, and Sites, providing support during the conduct of the clinical trial., • Attend internal and external team calls to stay informed of current study status and provide feedback/updates as needed., • Attend internal and external trial-level, line manager/department-level, and company-level meetings as applicable., • Provide In-House CRA and Site Start-up and Essential Document Specialist support for assigned sites as needed inclusive of but not limited to: Data line listing review/data cleaning activities prior to data locks, eTMF document workflow processing and maintenance of regulatory trackers., • Complete timely entry of data for assigned sites within trial level electronic tracking system as applicable (e.g., CTMS). Data entry/tracking is inclusive of but not limited to: Action Items, Site Visit status, Monitoring Visit Report and site correspondence, and PDs., • Maintain timely trial-level calendar updates for monitoring visits, travel, and out of office time, as applicable., • Promptly submit time and expense reports within specified electronic system and adhere to trial-level budget requirements. Escalate issues as needed., • Maintain a working knowledge of ICH/GCP Guidelines, medical terminology, and relevant FDA regulations., • Timely completion, review, and understanding of iuvo SOPs, work instructions and guidelines, and any sponsor-specific requirements., • Ability to work across multiple trials as needed., • May mentor other internal study-team members., • May assist with development of study manuals, plans, CRFs, and other study-specific tools/templates. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE • Bachelor’s degree or equivalent job experience, preferably in a life science, nursing, or related discipline required., • Minimum of two years onsite monitoring experience or applicable clinical research experience., • A diverse understanding of Ophthalmic indications, associated procedures and standards of Ophthalmic practice., • Strong working knowledge of GCPs and federal regulations., • Experience working with EDC, eTMF, CTMS and other clinical trial systems is highly preferred. Effective verbal and written communication skills required to interact with clinicians, clients, vendors, FDA Inspectors, and internal project team members through demonstration of: • Excellent presentation and interpersonal skills, including clear, succinct, and timely communication., • Sharing ideas in a constructive and positive manner., • Listening to and objectively considering ideas and suggestions., • Keeping commitments., • Keeping others informed of work progress, timetables, and issues., • Addressing problems/issues constructively to find mutually acceptable solutions., • Respecting the diversity of our work force in actions, words, and deeds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit or stand at a desk, talk, and hear. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Office setting / remote home office. iuvo Clinical fosters a video-first environment; employees are expected to have their cameras on for all internal and external meetings, check-ins, and collaborative sessions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. LOCATION Remote; Near major airport TRAVEL Up to 75% travel DISCLAIMER This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. iuvo Clinical is an Equal Opportunity Employer

Job Description Salary Range: $25-$60 (depending on location, education, and certifications) Location: Rochester, NY Shifts: Available hours are Monday-Saturday, 7am-7pm MT. (If selected and hired you will initially be asked to work at least one shift either Monday, Friday or Saturday) Benefits of interpreting with Sorenson: • Flexible Scheduling, • Premium shifts offered to boost hourly wage, • Earn CEU’s, • Opportunity for annual certification, testing and membership/licensure reimbursement up to 100% based on average hours worked, • 401K plans with employer contribution, • No scripts, • Resiliency/Vicarious Trauma resources available at no cost, • Company-wide Network, • Ability to pass our required skills assessment, • A high school diploma or GED, • An associate’s or bachelor’s degree (preferred, but not required), • Interpreter certification (as required by local regulations), • 3 years’ experience working as an interpreter (preferred, but not required), • Ability to troubleshoot basic technical issues, • Ability to work in a fast paced, dynamic, highly regulated and customer service focused environment, • Dexterity of hands and fingers to operate a computer keyboard, mouse, tools and to handle other computer components Sorenson Communications is expanding our Video Relay Service (). As a result, we are seeking Interpreters to provide Sign-to-Voice and Voice-to-Sign interpreting services. Full and part-time positions are available in the US and in Canada. Responsibilities: • Effectively interpret between American Sign Language (ASL) and spoken English, • Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements, • Demonstrate full compliance with Sorenson standards and policies, FCC regulations and the RID Code of Professional Conduct, • Demonstrate full compliance with Sorenson Communications attendance policy, • Accurately complete assigned tasks/duties, projects and paperwork promptly and within approved guidelines, • The ability to maintain a flexible work schedule, in order to meet the demands of the VRS industry, is essential for this position., • Possess the ability to quickly learn and implement new and changing technologies, • Work effectively in a team environment; receive support from and provide support to colleagues, • Possess the ability to work effectively in an environment with oversight that may include, but is not limited to call monitoring, mentoring and evaluations, • Possess the ability to work effectively in a fast paced, dynamic, highly regulated environment, • Enhance interpreting skills through continued education training, • Sorenson Communications is committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions and understand that everything we do to facilitate communication creates connections and enhances relationships between people.

Job Description Overview Who we are— Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? Here’s what Transcat has to offer— • Work that matters, • A values-based culture where people care about each other and the work they do together, • Flexibility, • Training and development to accelerate learning and career advancement, • Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE! The IT Support Supervisor is responsible for overseeing the daily operations of the IT Helpdesk, ensuring timely and effective resolution of technical issues, and maintaining high standards of service delivery. This position located in Rochester, NY, requires working on-site a minimum of four days per week to ensure effective collaboration and support. It includes direct supervision of IT Helpdesk staff (which may include resources in other countries) and coordination with other IT functions to align support activities with organizational goals. The IT Support Supervisor ensures compliance with security policies, promotes user training, and manages support tools and systems. Responsibilities • Lead, motivate, and mentor the IT Helpdesk team to foster professional growth, collaboration, and a customer-oriented approach, • Oversee daily ticket assignments, prioritization, escalation, and resolution to ensure prompt support and adherence to service level agreements (SLAs), • Track and report key metrics such as response times, resolution rates, and user satisfaction; use these insights to drive continuous improvement, • Identify recurring ticket trends, conduct root cause analyses, and recommend longer-term improvements to IT systems and support practices, • Establish, document, and continually improve helpdesk procedures, workflows, and escalation paths for efficiency and standardization, • Solicit feedback through satisfaction surveys, monitor customer complaints, and ensure a high standard of technical assistance to all users, • Coordinate the response to significant business disruptions, manage resources during major incidents, and oversee communications and systemic troubleshooting, • Coordinate deployment and maintenance of hardware, software, and other IT related services, • Ensure compliance with cybersecurity policies and promote user awareness and training, • Collaborate with other IT teams to support business-critical systems and applications., • Participate in IT planning and contribute to strategic initiatives, • After hours and ability to be on-call as required, • Ability to travel to other corporate facilities as needed, • Model the Company’s values to influence others to perform in an aligned manner., • Ensure training and development plans are in place and communicated to employees to drive performance improvement and career progression., • Complete and deliver accurate, thorough, and prescriptive employee performance reviews on the required timeline., • Other duties as assigned Qualifications Required Knowledge, Skills, and Abilities • Strong proficiency in PC hardware and software troubleshooting, including desktops, laptops, peripherals, and mobile devices., • Advanced experience with Microsoft 365 administration, including Exchange Online, Teams, OneDrive, SharePoint, and endpoint/device management via Microsoft Intune., • Working knowledge of Microsoft Azure, including user and group management, conditional access policies, and basic Azure AD configuration., • Experience with identity and access management systems, especially Okta, including user provisioning, SSO integrations, and MFA policies., • Experience with Zscaler Internet Access and Zscaler Private Access for secure remote connectivity and cloud-based web security., • Network troubleshooting skills, including familiarity with DNS, DHCP, TCP/IP, VPN, Wi-Fi connectivity, and firewall rules., • Proficient in supporting and troubleshooting Windows 11 and MacOS operating systems in enterprise environments., • Familiarity with common remote support tools (e.g., ManageEngine, Intune, Mosyle, etc.)., • Ability to document technical procedures, build knowledge base articles, and train junior staff effectively., • Strong customer service mindset and ability to communicate technical concepts to non-technical users., • Exceptional interpersonal and communication skills, adaptability under pressure, and the ability to collaborate effectively across teams while maintaining a customer-focused approach, • Experience with IT service management (ITSM) platforms (e.g., Freshservice, Jira Service Management, etc.). Education and Experience • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience., • Minimum of 3–5 years of experience in IT support, with at least 2 years in a Team Lead role., • Demonstrated experience leading a help desk or IT support team, including ticket queue management, prioritization, and performance monitoring. Certifications (preferred, not required) • Microsoft certifications (e.g., MS-102, AZ-104), • Okta Certified Administrator, • CompTIA Network+ or equivalent networking certification, • Apple Certified Support Professional (ACSP), • ITIL Foundation Certification Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for qualified individuals with disabilities if necessary to perform the essential functions of this position. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Work Environment The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate. Equal Opportunity and Non-Discrimination Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status. As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law. We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety. Contingencies All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.

Job Description A Trusted CRO Partner for the Future of Eye Care iuvo Clinical is a full-service ophthalmology-focused contract research organization(CRO) dedicated to improving patient’s quality of life with breakthrough eyecare therapies. We combine decades of specialized experience with a high touch, high science approach, partnering with innovators to accelerate ophthalmic breakthroughs from concept to commercialization. Whether advancing a novel retinal therapy or supporting a complex ocular device trial, we provide the expertise, flexibility, and personal dedication to ensure clinical trial success. We offer a comprehensive benefits package and the opportunity to broaden your experience and grow your career! We currently have an opportunity for a Clinical Study Manager to join our Clinical team. The Clinical Study Manager (CSM) works in collaboration with the Project Manager and Sponsor on the strategy, planning, and successful execution of clinical programs. The CSM partners with other internal and external parties to ensure clinical trial activities and deliverables are completed on time and within budget. As a member of the Clinical team, the Study Manager is responsible for assigned clinical programs including, but not limited to, oversight of key project deliverables, resources, including CRA team, timelines, clinical trial site logistics and communications in the most cost and time effective way, while assuring quality and GCP compliance. The Study Manager takes accountability for operational aspects of assigned clinical study/ies and assumes varied levels of responsibility for study budget tracking, training of both CRO and site staff and the management of activities conducted by contract CRAs. The Study Manager also ensures trials are conducted in adherence to study protocols, applicable SOPs, FDA regulations, ICH/GCP guidelines and local government regulations. ESSENTIAL DUTIES AND RESPONSIBILITIES • Support and/or lead the administration, coordination and management of study activities across multiple functional groups., • Coordinate clinical study timelines with Project Management to meet critical milestones and Sponsor corporate goals; escalate issues that may jeopardize timelines and deliverables., • Conduct and implement required internal and site training; coordinate operational and therapeutic area training by Medical Monitor for internal study team members., • Participate in study planning and set-up activities including vendor management, project management and the coordination of study and implementation plans., • Oversee site identification feasibility, evaluation and selection., • Review CRA site visit reports and take action as required with Sponsor and/or sites. Provide input into EDC/eCRF design and user acceptance testing, as needed., • Manage relationship with the sponsor, CRO, investigative site staff, laboratory, pharmacy and other internal and external personnel, as applicable., • Review study documentation for accuracy, completeness and turnaround times; solicit, • information to support inquiries., • Participate in protocol review and provide input as needed, • Create and implement study-specific plans and templates, clinical monitoring plans and report templates, and monitoring tools and documents., • Monitor site subject recruitment activities and report progress to PM and/or project team. Create investigator meeting training material and participate in the presentation of IM material, participate in the planning of offsite meetings., • Monitor the progress of studies, data flow, identifying study related trends/issues and work with Project Management to implement corrective actions when necessary., • Provide regular updates of study progression to Project Manager and executive management., • Develop site-facing materials as needed including logs, source documents/worksheets/checklists, study newsletters, presentations, etc., • Create and maintain FAQ/Decision Logs., • Work with other team members and sites to create and execute recruitment plans in order to meet or exceed enrollment timelines., • Manage the tracking and forecasting of key study metrics and deliverables., • Develop tables, spreadsheets, charts and/or graphs for use on project calls. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE: • Bachelor’s Degree with a major/focus in relevant discipline or equivalent., • Ophthalmology experience preferred, with management or lead experience., • Ability to act as an empathetic and trustworthy leader who supports listening, constructive feedback, and open communication., • Develop and foster peer and cross-functional relationships to maximize best practices, knowledge sharing, and team effectiveness., • Build strong rapport and relationships with internal teams, clients, and vendors., • Excellent presentation and interpersonal skills, including clear, succinct, and timely communication, • Sharing ideas in a constructive and positive manner, • Listening to and objectively considering ideas and suggestions, • Keeping commitments, • Keeping others informed of work progress, timetables and issues, • Addressing problems/issues constructively to find mutually acceptable solutions, • Respecting the diversity of our work force in actions, words, and deeds, • Understand and demonstrate compliance with FDA, ICH/GCP/GDP, HIPAA, and IRB requirements/regulations, • Ability to apply project management principles to daily activities., • Ability to work both independently and/or collaboratively as an effective member of a team., • Utilize sound judgement and decision-making ability., • Possess superior client orientation skills, • Be highly self-motivated with a strong ability to self-direct and self-initiate., • Strong ability to manage, or seek advice in order to manage, sensitive issues effectively and proactively., • Ability to approach all work activities and interactions with a high level of integrity. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit or stand at a desk, talk and hear. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Office setting / remote home office. iuvo Clinical fosters a video-first environment; employees are expected to have their cameras on for all internal and external meetings, check-ins, and collaborative sessions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. LOCATION Remote; Near major airport TRAVEL <5% travel DISCLAIMER This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. iuvo Clinical is an Equal Opportunity Employer

Job DescriptionJob Title: Generative AI Engineer Location: USA / Canada (Remote / Hybrid) Duration: Contract / Full-Time (Based on Engagement) Overview We are seeking a highly skilled Generative AI Engineer to design, develop, and deploy AI-powered applications leveraging large language models (LLMs) and advanced machine learning techniques. This role will play a key part in enabling enterprise-level AI adoption for automation, content generation, decision support, and enhanced user experiences. The ideal candidate brings strong hands-on experience building production-grade AI solutions and integrating them into complex enterprise environments. Responsibilities • Design and develop applications powered by large language models for enterprise use cases, • Build and optimize retrieval-augmented generation (RAG) pipelines, • Integrate AI capabilities into existing enterprise systems and workflows, • Develop and maintain APIs and services enabling AI functionality, • Collaborate with cross-functional teams including data engineers and architects, • Optimize AI models for performance, scalability, and cost efficiency, • Implement monitoring, evaluation, and continuous improvement processes, • Stay up to date with emerging trends in generative AI technologiesRequired Qualifications, • Strong experience with LLM frameworks (e.g., OpenAI, Hugging Face, or similar), • Hands-on experience building and deploying AI/ML models in production, • Proficiency in Python and data science libraries, • Experience with vector databases and semantic search technologies, • Familiarity with cloud platforms and AI deployment pipelines, • Strong understanding of NLP and machine learning fundamentals, • Experience working in enterprise environments with complex data systemsMust-Have Skills, • Proven experience delivering production-level Generative AI applications, • Hands-on experience with RAG architectures, embeddings, and vector databases, • Ability to translate business requirements into scalable AI solutions, • Strong problem-solving and collaboration skillsPreferred Qualifications, • Experience with enterprise AI integrations and workflows, • Knowledge of MLOps practices and model lifecycle management, • Exposure to scalable system design and distributed computingWork Environment, • Remote or Hybrid flexibility