Manager of People Operations - Employee Experience (Immediate)
4 days ago
Albany
KIPP Capital Region is a part of a national network of high-performing public Charter Schools committed to creating joyful, academically excellent, and prepared students with the skills, ability, and confidence to pursue their paths to college, career, and beyond. Located in both Albany and Troy, NY, KIPP Capital Region serves 2,500+ students in grades K-12 across seven schools. We believe every individual walks through the doors of schools bearing gifts. Talent. Perspective. Drive. Inspiration. So at KIPP Capital Region, we support every student and educator to see those gifts, and then build the skills and confidence they need to thrive. We are committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all of our stakeholders to participate in this work so that we can create a future without limits for our students, together. Position Overview The Manager of People Operations - Employee Experience leads the administration and continuous improvement of employee lifecycle processes across KIPP Capital Region, ensuring an exceptional employee experience, operational excellence, and compliance. This role oversees onboarding and offboarding, employee records and data management, annual renewals and LOO distribution, Continuing with KIPP (CWK), Summer Academy, Intern & Seasonal Staffing Administration, unemployment claims, employment verifications, Public Service Loan Forgiveness (PSLF) certifications, stipend administration, new hire swag management, and UKG support. Serving as a key partner to employees, school leaders, regional leaders, Payroll, Finance, and Talent teams, the Manager of People Operations - Employee Experience ensures the accuracy of employee data, the integrity of personnel records, and the efficient execution of HR processes while supporting workforce planning, retention, and organizational goals. Duties/Responsibilities • Lead and manage all employee lifecycle processes, including onboarding, offboarding, transfers, promotions, compensation changes, leaves, separations, and other employment transactions., • Coordinate new hire onboarding, orientation, employee setup, background checks, certification verification, employment eligibility requirements, and onboarding documentation., • Facilitate employee separations, exit processes, system access removal, final employment documentation, and unemployment claims administration., • Serve as the primary point of contact for employment verifications, Public Service Loan Forgiveness (PSLF) certifications, unemployment claims, and employee record requests., • Provide guidance to leaders and employees regarding employment related policies, procedures, and transactions., • Manage and maintain complete, accurate, and compliant employee personnel files in accordance with federal, state, and organizational requirements., • Ensure all employee data is accurately entered, maintained, audited, and updated within UKG and other HR systems., • Conduct regular audits of employee records, personnel files, and HR data to ensure data integrity, compliance, and operational excellence., • Develop and maintain document retention schedules, recordkeeping procedures, and data management protocols., • Respond to employee record requests while maintaining confidentiality and compliance with applicable laws and policies., • Support organizational audits, compliance reviews, and reporting requirements through accurate documentation and record maintenance., • Lead the annual Continuing with KIPP (CWK) process, including intent-to-return collection, workforce planning, staffing projections, communications, reporting, and completion tracking., • Oversee the annual Letter of Opportunities (LOO) renewal process for all returning employees., • Coordinate compensation updates, title changes, supervisor changes, location changes, and employment status updates before LOO generation., • Manage the preparation, distribution, collection, execution tracking, and record maintenance of annual LOOs., • Partner with school leaders, Talent, Finance, Payroll, and Human Resources to ensure accurate employee data throughout the renewal process., • Monitor completion rates and provide status updates to organizational leaders., • Continuously improve systems, processes, and tracking tools to ensure an efficient and compliant renewal cycle., • Lead People Operations support for Summer Academy, internship, fellowship, consultant, temporary, and seasonal staffing programs., • Manage onboarding, compensation administration, employment documentation, and personnel record management for all seasonal programs., • Coordinate Summer Academy and seasonal staffing LOOs and employment agreements., • Maintain accurate staffing rosters, payroll submissions, and employee data updates., • Partner with school leaders and program administrators to ensure staffing compliance and operational readiness., • Develop and maintain systems, trackers, and processes to support efficient seasonal staffing operations., • Manage employee stipend requests, approvals, tracking, and reporting., • Review stipend submissions for accuracy, compliance, and budget alignment., • Coordinate stipend processing with Payroll and Finance teams., • Maintain comprehensive, accurate, and timely records of all stipend payments and approvals., • Serve as the primary administrator for employee facing UKG password and security support., • Manage password resets, account access, troubleshooting, workflow support, and employee self-service guidance., • Support employees and managers with timekeeping, attendance, and system navigation., • Maintain user permissions, security settings, and employee access within UKG., • Collaborate with UKG support partners to resolve system issues and improve system utilization., • Identify opportunities to automate processes and streamline People Operations workflows., • Manage the distribution and inventory of new hire welcome materials, employee swag, and onboarding resources., • Coordinate the ordering, storage, and replenishment of branded merchandise and onboarding supplies., • Ensure all new employees receive a welcoming and consistent onboarding experience., • Partner with Communications, Talent, and school leaders to enhance employee engagement and organizational culture., • Track inventory, usage, and budget expenditures related to onboarding materials and swag., • Create, maintain, and analyze People Operations reports, dashboards, and workforce metrics., • Monitor onboarding, offboarding, staffing, stipend, and verification activity to identify trends and opportunities., • Ensure compliance with federal, state, local, and organizational policies and procedures., • Support annual audits, compliance reviews, and reporting requirements., • Develop, maintain, and continuously improve People Operations processes, SOPs, forms, trackers, and documentation., • Provide training and guidance to employees and leaders on People Operations systems, policies, and procedures., • Handle confidential and sensitive employee information with the highest level of discretion and professionalism. KIPP Capital Region • Perform other duties as outlined by the Director of Human Resources and Chief People Officer (CPO)., • Partner cross-functionally with school leaders, regional leaders, Talent, Finance, Payroll, Information Technology, and external vendors to ensure effective People Operations service delivery., • Support organizational goals through effective project management, operational execution, and continuous improvement., • Committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all our stakeholders to participate in this work so that we can create a future without limits for our students together., • Complies with all charter, federal, state, and local laws and regulations, including the NYS Department of Education, Department of Health, and NYS Office of Children and Family Services, • Adheres to organization policies and procedures; promotes and supports mission, vision, and values, including developing and participating in internal surveys and data collection for continuous improvement initiatives. Education and Experience • Bachelor's Degree in Human Resources, Business Administration, Organizational Leadership, Public Administration, or a related field from an accredited college or university required., • Minimum of five (5) years of progressively responsible experience in Human Resources, People Operations, Employee Services, Human Capital Management, or a related field., • Demonstrated experience managing employee lifecycle processes, including onboarding, offboarding, employee records management, employment transactions, compliance administration, and employee support services., • Experience administering HR systems and employee databases, preferably UKG, including employee data management, reporting, troubleshooting, and system support., • Experience managing personnel files, document retention