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  • Encore Business Group inc
    Customer Service Manager
    Customer Service Manager
    hace 6 días
    Jornada completa
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

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  • Elite Fitness Club
    Fitness Trainer
    Fitness Trainer
    hace 1 mes
    Jornada completa
    Rutherford

    • Make reaching fitness goals achievable by assisting members and clients with education and guidance on comprehensive fitness programs including resistance and cardio-respiratory training, general nutritional guidelines, and nutritional product recommendations., • Meeting/exceeding minimum monthly company expectations including session service targets resulting in Personal Training revenue, supplement/nutritional product sales, and contributing to club success., • Training exclusively for Elite Fitness. As a Personal Trainer , it is a violation of our conflict of interest policy to conduct personal training sessions or perform any person training-related duties independently or at any company outside of Elite Fitness. This includes working as an employee or independent contractor for another health club, personal training studio or private residence, or engaging in any other activities that represent a conflict of interest for Elite Fitness. Reports to Vice President of Operations (VP), General Manager (GM), Fitness Manager(FM), Owner Certifications: (One or more of the following certifications) • American College of Sports Medicine (ACSM), • Certified Personal Trainer, • Health Fitness Specialist American Council on Exercise (ACE), • Personal Trainer Certification The Cooper Institute, • Personal Trainer Certification International Fitness Professionals Association (IFPA), • Personal Fitness Trainer Certification National Academy of Sports Medicine (NASM), • Certified Personal Trainer, • Corrective Exercise Specialist (CES), • Performance Enhancement Specialist (PES) National Exercise and Sports Trainers Association (NESTA), • Personal Fitness Trainer Certification National Federation of Professional Trainers (NFPT), • Personal Trainer Certification National Strength and Conditioning Association (NSCA), • Certified Personal Trainer • Certified Strength and Conditional Specialist (CSCS) Experience: 1-2 years as a Personal Trainer Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees, Preferred: Consultative sales experience Physical Requirements: • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public. • Regularly required to demonstrate or explain proper physical fitness activities, techniques and procedures. Regularly required to lift up to 50 pounds. Essential Duties & Responsibilities: Personal Trainers are responsible for performing the following activities for the club: Service and Train Clients [70% of time] • Create an outstanding initial personal training experience for introductory package clients., • Prepare and deliver comprehensive fitness programs based on clients’ goals that include appropriate exercise selection, nutritional programming and teaching a fitness lifestyle., • Inform clients of the fitness tools available to assist them in achieving their goals., • Set expectations and hold clients accountable to their comprehensive fitness programs through goal setting, follow up discussions, and tracking progress., • Demonstrate safe and proper exercise technique to clients. Service Members [20% of time], • Instruct members on proper use of club equipment and exercise techniques., • Assist, at the club management’s request, in any member service activities (e.g., fitness seminars, boot camps, body fat tables, supplement/nutritional product demos etc.)., • Understand all aspects and benefits of the Gameplan and deliver a positive fitness experience to members and guests., • Help with racking weights and assisting in maintaining a neat, organized and clean club. Administration/Misc. [10% of time], • Schedule all personal training sessions, other appointments, and administration time using company systems

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