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  • Customer Service Manager
    Customer Service Manager
    2 months ago
    Full-time
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

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  • Temporary Program Director (Hawthorne Heights)
    Temporary Program Director (Hawthorne Heights)
    2 days ago
    $75000 yearly
    Full-time
    Paterson

    Job description: The Program Director oversees all facets of program operations for Hawthorne Supervised Apartment Program, the Supported Living Program and the NJCDC Day Program. The Assistant Director also provides administrative and programmatic support to the Director of Residential Operations. Responsibilities: · Ensures overall performance of programs meeting identified outcomes, including expectation of a program culture that is inspiring, nurturing, and supportive · Hires, trains, supervises and evaluates program staff. · Establishes the staff schedule. Reviews and approves staff time sheets, vacation and holiday requests. · Coordinates the referral and admissions process · Coordinates the planning for new residents to move into the residence, including reading records and completing evaluations to determine appropriateness of potential program residents, as well as ensuring that all admission records are in place prior to the move-in date. · Initiates and coordinates the ongoing Individual Habilitation Plan for each resident and ensures that all staff is active participants in the required components of this process. · Monitors the DTR progress for each resident. Tracks progress related to residents’ IHP goals and objectives. · Ensures the timely and thorough completion of program documentation as required by state licensing standards, agency policy and procedures and continuous quality improvement (CQI) guidelines. · Reviews the daily logs, medication logs, communication log, activity sheets, and incident reports at least once every 72 hours to identify any errors, problems, trends, or issues which require intervention. · Provides administrative & programmatic support to the Director of Residential Operations · Works with Director of Residential Operations to ensure that program staff is thoroughly familiar with State licensing standards and policies and procedures of NJCDC’s residential programs. · Assists Director of Residential Operations in new program development, including attending planning meetings. · Cooperates with the Department of Children and Families, Department of Human Services, Division of Developmental Disabilities, Division of Mental Health & Addiction Services and the Office of Licensing during all investigations. Prospective applicants must possess a Bachelor’s Degree in social work or human services field preferred and three years experience in residential setting; demonstrated experience working with developmentally disabled; excellent organizational skills; self-starter; ability to work independently; ability to multi-task; Excellent interpersonal, verbal, and written communication skills; and a valid, clean New Jersey driver’s license.

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  • Life Skills Coordinator - Independence House
    Life Skills Coordinator - Independence House
    2 days ago
    $29683.45–$37494.51 yearly
    Full-time
    Paterson

    Job description: Life Skills Coordinator (Full-Time) - Independence House New Jersey Community Development Corporation New Jersey Community Development Corporation is a multi-faceted community development and social service agency providing opportunities to transform lives in Passaic County. Independence House is a transitional living program for homeless youth and youth aging-out of foster care who are between the ages of 17-21. We are seeking a dynamic individual to serve as the Life Skills Coordinator. The responsibilities include: Ensuring the health, welfare, safety and personal development of program individuals by creating a nurturing environment that addresses individual needs and preferences and that promotes the attainment of individual goals and objectives as outlined in the Individual Service Plan (ISP). Implementing Individual Service Plan (ISP) teaching/training schedule Ensuring that ISP goals and objectives are being addressed and that anticipated outcomes are being documented, monitored and met Teaching skills as per the ISP and in accordance with established methods Ensuring the timely and thorough completion of program documentation as required by state licensing standards, agency policy and procedures and quality assurance guidelines. Reviewing the daily logs, medication logs, communication log, activity sheets, and incident reports at the beginning of each shift. Assisting in the arrangement and providing of transportation of residents either through use of agency vehicles or public transportation Providing emergency shift coverage during staff shortages Prospective applicants must have a Bachelors Degree in a human services field with one to three years of experience working with young adults or a High School Diploma with three to seven years of experience working with young adults; excellent organizational skills; ability to work effectively independently or as a member of a team; excellent interpersonal, verbal and written communication skills; and a valid drivers license. Computer skills are also essential, with experience with Microsoft Word, and Excel, preferred. Attractive salary and benefits package will be provided. Additional Benefits: Eligible employees have access to a 403(b) retirement savings plan; however, there is no employer contribution at this time. If Interested In Applying For This Position Email your resume with a cover note telling us a little about yourself, your skills, and experience to: Human Resources. Please place “Life Skills/Independence House” in the subject line of your email. New Jersey Community Development Corporation is an Equal Opportunity Employer.

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