District Manager (QSR)
18 days ago
Springfield
Job Description A District Manager for quick serve (QSR) and fast casual restaurants plays a crucial role in overseeing the operations of multiple locations within a designated area. They are responsible for ensuring consistency in service, quality, and overall performance, while also driving business growth, customer satisfaction, and employee development. Job Description: District Manager (Quick Serve and Fast Casual Restaurants) Position Overview: The District Manager is responsible for managing a group of quick-serve and fast-casual restaurants within a defined geographic region. This role involves overseeing day-to-day operations, managing team performance, ensuring adherence to company standards, and driving growth in sales and profitability. Key Responsibilities: • Operations Management:, • Supervise and ensure the efficient operation of all restaurants in the district, adhering to company policies and procedures., • Implement operational strategies to maximize profitability, streamline operations, and ensure customer satisfaction., • Monitor and manage inventory, labor, and supply costs for all locations in the district., • Conduct regular restaurant audits to ensure compliance with health, safety, and cleanliness standards., • Manage food quality and service consistency across all locations., • Team Leadership:, • Lead, mentor, and develop restaurant managers and staff, ensuring they are motivated, trained, and properly equipped to succeed., • Conduct performance reviews and provide constructive feedback for restaurant management teams., • Foster a positive work culture that emphasizes teamwork, accountability, and high standards., • Organize training programs for team members and management to ensure alignment with company values and operational standards., • Sales and Profitability:, • Monitor and analyze financial performance for each restaurant within the district., • Develop and implement local marketing initiatives to increase brand awareness and drive sales., • Work with restaurant managers to set and achieve sales goals, as well as identify and address areas for improvement., • Ensure adherence to budgeting and cost control measures, including labor and food costs., • Customer Experience:, • Monitor customer feedback and ensure a high level of customer satisfaction across all locations., • Address customer complaints and resolve issues promptly to maintain a positive brand reputation., • Encourage and implement customer loyalty initiatives and promotions to drive repeat business., • Reporting and Communication:, • Provide regular reports to upper management on district performance, including financial results, customer satisfaction, and team performance., • Communicate effectively with restaurant managers to ensure alignment on goals, challenges, and solutions., • Collaborate with cross-functional teams, including marketing, HR, and operations, to execute company strategies., • Compliance:, • Ensure compliance with all local, state, and federal regulations related to food safety, labor laws, and health standards., • 5+ years of experience in restaurant management, with at least 2 years in a multi-unit or district manager role., • Strong understanding of the quick serve and fast-casual restaurant industries., • Proven ability to manage, train, and develop staff., • Excellent financial acumen and the ability to analyze P&L statements, sales data, and operational metrics., • Strong communication, leadership, and interpersonal skills., • Ability to multitask, prioritize, and solve problems in a fast-paced environment., • Proficient in Microsoft Office and restaurant management software., • A flexible and adaptable approach to meeting business needs., • Previous experience in quick-serve or fast-casual dining is highly desirable., • This position requires frequent travel to various restaurant locations within the district.