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Job Description ORGANIZATION: For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for Warehouse Support to play a key role in furthering our vision and mission in our retail area. VALUES: • Sustainability: We commit to practices that support environmental, social and economic strength., • Ethics: We uphold high standards of honesty, integrity and fairness in all business dealings., • Respect: We treat ever individual with dignity, care and sincerity to build an equitable environment., • Voice: We listen to each other, value feedback and advocate for our communities., • Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision., • Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together., • Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve. MISSION STATEMENT: To transform lives and communities through the power of education, training and employment. PURPOSE OF POSITION: Work in Retail warehouse to support and provide all needed materials for efficient processing and donations management. To fulfill Goodwill’s mission statement. SUPERVISION RECEIVED: Retail Supervisor SUPERVISION EXERCISED: None. QUALIFICATIONS/EDUCATION: No minimum qualifications set. ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate a positive, role model. Display commitment and involvement towards Goodwill's mission. JOB PROFICIENCIES: Action Oriented Customer Focus, Ethics and Trust, Oral Communications, Cooperation, Integrity, Initiative, Job Knowledge, Quality, Teamwork, Accuracy, Adaptability, Dependability, Product Knowledge, Safety and Security. JOB COMPETENCIES: To work in Retail warehouse to support and provide all needed materials for efficient processing and donations management. ESSENTIAL FUNCTIONS: • Stock donations as needed at all processing stations for ongoing efficiency., • Sort Gaylord contents into bins as needed for Production., • Remove all trash from areas of the warehouse to maintain a safe and functional environment., • Breakdown boxes as needed for recycle., • Work with Door Attendants and unload materials from truck as needed., • Take process merchandise to sales floor. DUTIES AND RESPONSIBILITIES: • Adhere to all safety policies and report violations., • Adhere to all ethical standards and confidentiality of records., • Support mission statement and activities of other departments. Support the accessibility of our services and facilities free of architectural, attitudinal, environment and financial, communication, transportation, employment and other barriers to persons with disabilities and barriers to employment., • Other duties as assigned. STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS: • Attendance and punctuality., • Quality and quantity of work performed., • Attitude and overall effectiveness of working relations with all stakeholders., • The manner in which duties and responsibilities, essential functions and job competencies are performed., • Support and value diversity. PHYSICAL STRENGTH: • Lift -- push/pull while standing - up to 50 pounds on a daily basis. Sometimes over 100 pounds., • Carry -- push/pull while moving - up to 50 pounds on a daily basis. Sometimes up to 100 pounds. BENEFITS: • Medical and Prescription Plan - available first of month following employment, • Paytient Medical Assistance Plan - available first of month following employment, • Dental Plan with Ortho Option - available first of month following employment, • Vision Care Plan - available first of month following employment, • Flexible Spending Accounts - available first of month following employment, • Group Life and AD&D - available first of month following employment, • 401(k) Plan - available first of month following 90-days employment, • Paid Time Off (PTO) and Sick Leave - accrual begins first day of employment, • Paid Volunteer Time Off - 8 hours per year, • Paid Holidays, • Accident and Critical Illness, • Employee Assistance Program, • Employee Referral Bonus, • Tuition Reimbursement Program, • 20% Discount at Goodwill Industries of Kansas Stores JOB LOCATION: 3636 N. Oliver, Wichita, KS 67220

Job Description Company Description Quantum Credit Union has been serving the financial needs of our community since 1938, originally founded to assist employees in the communication industry. Now open to the broader community, we offer a full range of banking services to help our members achieve financial well-being. As a not-for-profit credit union, we prioritize people over profits and are committed to fostering stronger financial health for all members. With a mission-driven culture, our team takes pride in building trusted relationships and delivering exceptional service. Join us in our effort to help individuals and communities "Find Your Yes!" Role Description The Member Services Supervisor provides operational oversight, team support, and sales coaching within the branch. This role ensures teller line efficiency, compliance with policies and regulations, and a consistent, high-quality member experience. The MSS supervises and develops the Member Service staff, serving as both a service leader and performance coach. Job Duties • Support branch operations and align service and performance goals to Quantum Member Service Standards., • Coach and supervise the member service team to deliver high-quality service., • Monitor daily operations to ensure efficient workflow and adherence to company policies and procedures., • Provide guidance to Member Service Representatives in complex member inquiries, daily balancing, and meeting member needs., • Deescalate when necessary and work closely with Retail Manager to create an overall exceptional member experience., • Accurately process routine financial transactions, including deposits, withdrawals, transfers, loan payments, and check cashing., • Maintain a positive work environment that encourages teamwork, accountability, and continuous improvement., • Perform other duties as assigned. Qualifications • High school diploma or equivalent; associate or bachelor’s degree preferred., • Minimum of 3 years experience in financial services, with 1-2 years in a supervisory or leadership role., • Fluent in English and Spanish preferred., • Excellent communication, customer service, and conflict management skills., • Proficiency in leadership and sales. Benefits • 401(k) Matching, • Dental Insurance, • Health Insurance, • Vision Insurance, • Life Insurance, • Paid Time Off, • Paid Holidays, • Sick Leave Schedule • Monday to Friday, • Rotating Saturdays Job Type: Full-Time Work Location: In-person Quantum Credit Union is an Equal Opportunity Employer committed to providing an inclusive workplace free of discrimination based on military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law.

Full-Time Retail Supervisor At our Company, we grow People, Brands, and Businesses! Our Retail Merchandising Team is seeking a competitive and ambitious Supervisor with proven experience managing and motivating associates, increasing sales, and merchandising. The Retail Supervisor is responsible for achieving and maintaining all client and customer standards by overseeing and directing activities of associates within assigned territories. The ideal candidate works closely with Business Development Managers, Brands, Retail Managers, and other retail personnel to ensure business objectives are met. Take this opportunity to join North America’s leading business solutions provider, and build your career working with amazing people earning competitive pay! Apply today! What We Offer: • Full-Time Benefits (Medical, Dental, Vision, Life), • 401(k) with company match, • Paid Training and Skills Development workshops, • Generous Paid Time-Off What You’ll Do: • Manage and direct retail associates, conduct store audits, execute and complete all retail projects., • Maintain Client objectives by ensuring product(s) are fully stocked, correctly signed, properly faced, and set to schematics., • Establish and maintain client relationships including work appointments., • Consistently monitor and actively regulate expenses with regard to position and team budget standards., • Accurate and timely communication, administrative, and coaching duties with direct reports. Qualifications: • Associate's Degree Preferred., • 4 years of applicable retail experience, including 2 years in a supervisory role., • Excellent written and verbal communication skills., • Ability to accurately complete multiple duties with frequent changes and competing deadlines., • Basic computer skills and Microsoft Office proficiency. Job Will Remain Open Until Filled

Full-Time Retail Supervisor At our Company, we grow People, Brands, and Businesses! Our Retail Merchandising Team is seeking a competitive and ambitious Supervisor with proven experience managing and motivating associates, increasing sales, and merchandising. The Retail Supervisor is responsible for achieving and maintaining all client and customer standards by overseeing and directing activities of associates within assigned territories. The ideal candidate works closely with Business Development Managers, Brands, Retail Managers, and other retail personnel to ensure business objectives are met. Take this opportunity to join North America’s leading business solutions provider, and build your career working with amazing people earning competitive pay! Apply today! What We Offer: • Full-Time Benefits (Medical, Dental, Vision, Life), • 401(k) with company match, • Paid Training and Skills Development workshops, • Generous Paid Time-Off What You’ll Do: • Manage and direct retail associates, conduct store audits, execute and complete all retail projects., • Maintain Client objectives by ensuring product(s) are fully stocked, correctly signed, properly faced, and set to schematics., • Establish and maintain client relationships including work appointments., • Consistently monitor and actively regulate expenses with regard to position and team budget standards., • Accurate and timely communication, administrative, and coaching duties with direct reports. Qualifications: • Associate's Degree Preferred., • 4 years of applicable retail experience, including 2 years in a supervisory role., • Excellent written and verbal communication skills., • Ability to accurately complete multiple duties with frequent changes and competing deadlines., • Basic computer skills and Microsoft Office proficiency. Job Will Remain Open Until Filled

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our Employee Development team is hiring experienced Customer Service Supervisors to support a variety of commercial and public sector clients. In this role, you’ll lead a team of inbound customer service agents, providing coaching, support, and performance management to ensure team success and client satisfaction. This is a full-time, on-site position. Candidates must be local and able to report to one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Supervise and support a team of 15–25 front-line agents handling inbound calls., • Coach team members on customer service best practices and performance improvement., • Monitor KPIs and drive productivity, quality, and customer satisfaction., • Conduct regular performance reviews and provide actionable feedback., • Collaborate with internal teams including QA, Training, IT, and Recruiting., • Manage scheduling, payroll submissions, and workforce planning., • Support hiring, onboarding, and disciplinary actions as needed., • Serve as a subject matter expert on client-specific processes and expectations. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3 years of call center experience or 1 year in a supervisory role., • Associate’s degree or equivalent combination of education and experience., • Strong communication, leadership, and interpersonal skills., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Experience with call center tools and performance metrics (KPIs, SLAs)., • Ability to manage conflict, prioritize tasks, and thrive in a fast-paced environment., • Proven ability to coach and develop team members effectively. PREFERRED QUALIFICATIONS: • Experience in military, local, state, or federal government environments., • Degree from an accredited two- or four-year college or university., • Experience managing both remote and on-site teams.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a highly motivated leader with excellent communication skills? We’re looking for someone like you to manage and support a team of customer service agents working on a variety of commercial, state, and federal projects. As a team coach and leader, you’ll play a critical role in guiding your team’s performance and ensuring their success. This is a management-level position, ideal for candidates with prior experience in supervision or customer service leadership. To be considered, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment assessment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Lead and manage a team of 15–25 front-line agents handling inbound customer service calls., • Coach and develop team members on service standards and best practices., • Monitor performance metrics and drive continuous improvement in productivity and quality., • Foster a culture of accountability, motivation, and personal excellence., • Set performance goals and manage scheduling and workforce planning., • Ensure customer satisfaction across all service interactions., • Collaborate with internal departments including QA, Training, IT, and Recruiting., • Provide regular feedback and performance reviews., • Oversee payroll submissions and ensure accuracy., • Support hiring, onboarding, coaching, and performance management., • Manage remote employees as needed., • Serve as a subject matter expert on client-specific operations. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3 years of call center experience or 1 year in a management role., • Associate’s degree or equivalent combination of education and experience., • Strong interpersonal and communication skills., • Proven leadership and staff development experience., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Experience with call center tools and KPI/SLA management., • Conflict resolution and problem-solving skills., • Ability to thrive in a fast-paced, high-pressure environment., • Strong organizational and time management skills., • Clear, concise verbal and written communication., • A proactive, solution-oriented mindset. PREFERRED QUALIFICATIONS: • Experience in military, local, state, or federal government environments., • Degree from an accredited two- or four-year college or university., • Experience managing both remote and on-site teams.

Job Description ORGANIZATION: For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a Retail Store Processor to play a key role in furthering our vision and mission in our retail area. VALUES: • Sustainability: We commit to practices that support environmental, social and economic strength., • Ethics: We uphold high standards of honesty, integrity and fairness in all business dealings., • Respect: We treat ever individual with dignity, care and sincerity to build an equitable environment., • Voice: We listen to each other, value feedback and advocate for our communities., • Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision., • Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together., • Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve. MISSION STATEMENT: We transform lives and communities through the power of education, training and employment. PURPOSE OF POSITION: To provide for general maintenance of store, which includes all janitorial duties at location. Position also responds to donation door. To fulfill Goodwill’s mission statement. SUPERVISION RECEIVED: District Manager, Store Manager, Asst. Store Manager & Team Leader SUPERVISION EXERCISED: None. QUALIFICATIONS/EDUCATION: No minimum qualifications set. ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate a positive, role model. Display commitment and involvement towards Goodwill's mission. JOB PROFICIENCIES: Teamwork, Accuracy, Customer Service, Quality, Fashion Sense, Ethics and Trust, Product Knowledge, Oral Communications, Safety and Security. JOB COMPETENCIES: Sorts through donations which may include household items, games, toys, holiday items, wares and other miscellaneous donations. Hangs clothing and tags textiles. Prices items and follow procedures for identified salvage. ESSENTIAL FUNCTIONS: • Sort through donations and place into gender categories., • Sort all goods brought to goods area into categories:, • Household, • Games, • Toys, • Holiday items, • Miscellaneous, • Hang clothing and textiles on rack and tag, if needed, quantity and gender, date., • Price good item in two places., • Salvage unusable donation and label as such “salvage”., • Must meet getting rack quotas out daily., • Separately price vintage and formal wear for sales floor., • Do weekly productions report. DUTIES AND RESPONSIBILITIES: • Attend meetings as required., • Adhere to all safety policies and reports violations., • Support mission statement and activities of other departments., • Follows all safety policies and fire prevention procedures., • Adhere to all safety policies and reports violations., • Adhere to all ethical standards and confidentiality of records., • Responsible for safety and well-being of all employees., • Support mission statement and activities of other departments., • Support the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to person with disabilities and barriers to employment., • Provide support for helpers., • Other duties as assigned. STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS: • Attendance and punctuality., • Quality and quantity of work performed., • Attitude and overall effectiveness of working relations with all stakeholders., • The manner in which duties and responsibilities, essential functions and job competencies are performed., • Supports and values diversity., • Relationships with supervisor, consumers, and co-workers., • Efficiency of operations in all areas of retail., • Accuracy of production records., • Knowledge of current prices of new goods on local retail stores., • Ability to be supportive of store needs. PHYSICAL STRENGTH: • Lift -- push/pull while standing - up to 50 pounds on a daily basis. Sometimes over 100 pounds., • Carry -- push/pull while moving - up to 50 pounds on a daily basis. Sometimes up to 100 pounds. BENEFITS: • Medical and Prescription Plan - available first of month following employment, • Paytient Medical Assistance Plan - available first of month following employment, • Dental Plan with Ortho Option - available first of month following employment, • Vision Care Plan - available first of month following employment, • Flexible Spending Accounts - available first of month following employment, • Group Life and AD&D - available first of month following employment, • 401(k) Plan - available first of month following 90-days employment, • Paid Time Off (PTO) and Sick Leave - accrual begins first day of employment, • Paid Volunteer Time Off - 8 hours per year, • Paid Holidays, • Accident and Critical Illness, • Employee Assistance Program, • Employee Referral Bonus, • Tuition Reimbursement Program, • 20% Discount at Goodwill Industries of Kansas Stores JOB LOCATION: 5525 W Central Ave, Wichita, KS 67212

Job Description ORGANIZATION: For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a Retail Store Processor to play a key role in furthering our vision and mission in our retail area. VALUES: • Sustainability: We commit to practices that support environmental, social and economic strength., • Ethics: We uphold high standards of honesty, integrity and fairness in all business dealings., • Respect: We treat ever individual with dignity, care and sincerity to build an equitable environment., • Voice: We listen to each other, value feedback and advocate for our communities., • Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision., • Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together., • Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve. MISSION STATEMENT: We transform lives and communities through the power of education, training and employment. PURPOSE OF POSITION: To provide for general maintenance of store, which includes all janitorial duties at location. Position also responds to donation door. To fulfill Goodwill’s mission statement. SUPERVISION RECEIVED: District Manager, Store Manager, Asst. Store Manager & Team Leader SUPERVISION EXERCISED: None. QUALIFICATIONS/EDUCATION: No minimum qualifications set. ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate a positive, role model. Display commitment and involvement towards Goodwill's mission. JOB PROFICIENCIES: Teamwork, Accuracy, Customer Service, Quality, Fashion Sense, Ethics and Trust, Product Knowledge, Oral Communications, Safety and Security. JOB COMPETENCIES: Sorts through donations which may include household items, games, toys, holiday items, wares and other miscellaneous donations. Hangs clothing and tags textiles. Prices items and follow procedures for identified salvage. ESSENTIAL FUNCTIONS: • Sort through donations and place into gender categories., • Sort all goods brought to goods area into categories:, • Household, • Games, • Toys, • Holiday items, • Miscellaneous, • Hang clothing and textiles on rack and tag, if needed, quantity and gender, date., • Price good item in two places., • Salvage unusable donation and label as such “salvage”., • Must meet getting rack quotas out daily., • Separately price vintage and formal wear for sales floor., • Do weekly productions report. DUTIES AND RESPONSIBILITIES: • Attend meetings as required., • Adhere to all safety policies and reports violations., • Support mission statement and activities of other departments., • Follows all safety policies and fire prevention procedures., • Adhere to all safety policies and reports violations., • Adhere to all ethical standards and confidentiality of records., • Responsible for safety and well-being of all employees., • Support mission statement and activities of other departments., • Support the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to person with disabilities and barriers to employment., • Provide support for helpers., • Other duties as assigned. STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS: • Attendance and punctuality., • Quality and quantity of work performed., • Attitude and overall effectiveness of working relations with all stakeholders., • The manner in which duties and responsibilities, essential functions and job competencies are performed., • Supports and values diversity., • Relationships with supervisor, consumers, and co-workers., • Efficiency of operations in all areas of retail., • Accuracy of production records., • Knowledge of current prices of new goods on local retail stores., • Ability to be supportive of store needs. PHYSICAL STRENGTH: • Lift -- push/pull while standing - up to 50 pounds on a daily basis. Sometimes over 100 pounds., • Carry -- push/pull while moving - up to 50 pounds on a daily basis. Sometimes up to 100 pounds. BENEFITS: • Medical and Prescription Plan - available first of month following employment, • Paytient Medical Assistance Plan - available first of month following employment, • Dental Plan with Ortho Option - available first of month following employment, • Vision Care Plan - available first of month following employment, • Flexible Spending Accounts - available first of month following employment, • Group Life and AD&D - available first of month following employment, • 401(k) Plan - available first of month following 90-days employment, • Paid Time Off (PTO) and Sick Leave - accrual begins first day of employment, • Paid Volunteer Time Off - 8 hours per year, • Paid Holidays, • Accident and Critical Illness, • Employee Assistance Program, • Employee Referral Bonus, • Tuition Reimbursement Program, • 20% Discount at Goodwill Industries of Kansas Stores JOB LOCATION: 3636 N. Oliver, Wichita, KS 67220

Job DescriptionDescription: Position Purpose Section Do you think of your pet as a member of the family? If so, then we have a lot in common! Like you, we are extremely devoted to our pets and only want the best for them. We are a community of true pet lovers with shared interests and values. We are professionally committed to being your resource for all aspects of pet ownership including health and nutrition, training, grooming and the latest in general pet care. As a Supervisor, you make a difference in the lives of pets by delivering exceptional service to our pet parents, acting as a steward of the store’s environment, achieving positive business results, and performing operational functions. Essential Job Functions Section Responsibilities The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation. • Provide guests with an exceptional experience., • Assist the Store Manager in overall management of store operations., • Share product knowledge and suggestions to fit customer needs and promote pet health., • Perform front end duties such as handling the cash register, bagging, replenishing merchandise, and preparing displays., • Organize and maintain a clean store front and stock room., • Assist with other projects as needed including markdowns, re-tickets, labeling products, and special store events., • All other assigned duties from the Store Manager and/or any member of the Retail Management Team. Requirements: Qualifications • Must be 18 years or older., • Passion for extraordinary customer service and the well-being of pets., • Professional retail sales experience preferred., • Professional supervisory experience preferred., • Willingness to be educated about the products and services offered., • Demonstrated ability to meet sales targets., • Excellent communication skills-both verbal and written., • Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts., • Time management and organizational skills. Physical Demands • Position requires a person to be both indoors and outdoors (to assist with customer carry out)., • Must be able to stand 8 hours per day with or without reasonable accommodation., • Must be able to lift 50 pounds on a regular basis with or without reasonable accommodation., • Must be comfortable working with a wide variety of animals including small and large dogs., • Must be able to work around pet hair and dander. Program and Benefits Section Part-time team members enjoy the following: Programs and benefit eligibility will vary based on average hours worked and length of service. • Greatly discounted, employer-subsidized pet insurance, • PTO (paid time off) – 1 hour per every 30 hours worked, • 401(k) Program – employer match at a rate of 0.25% for each 1% contribution, up to 6%. Must be 21 or older., • Employee Assistance Program/ 24X7 – completely confidential, • Generous discounts on goods and services, • Team Member Feeder Program - eligible for one unit (bag or case of cans) of the participating vendors product/s each month, • Store Bonus Incentive Program, • Growth opportunities! Be sure to ask about our Store Manager In Training and Groomer Apprenticeship programs $15.00-$17.63 per hour DOE/DOQ Subject to change depending on State/City/County minimums. IPP is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or team member based on any legally recognized basis, including but not limited to: race, color, national origin or ancestry, religion, sex (including pregnancy, lactation, childbirth or related medical conditions) gender identity or expression, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, sexual orientation, age (40 or over), or any other status protected by federal, state, or local law.

Job Description ORGANIZATION: For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a Key Holder to play a key role in furthering our vision and mission in our retail area. VALUES: • Sustainability: We commit to practices that support environmental, social and economic strength., • Ethics: We uphold high standards of honesty, integrity and fairness in all business dealings., • Respect: We treat ever individual with dignity, care and sincerity to build an equitable environment., • Voice: We listen to each other, value feedback and advocate for our communities., • Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision., • Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together., • Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve. MISSION STATEMENT: We transform lives and communities through the power of education, training and employment. PURPOSE OF POSITION: To open and close store. Manage and operate a Goodwill Retail store while fulfilling Goodwill's mission statement. SUPERVISION RECEIVED: District Store and Asst. Store Manager SUPERVISION EXERCISED: Supervises workers in various personnel groups engaged in operating a retail store. QUALIFICATIONS/EDUCATION: • High school education or the equivalent required., • Must have full knowledge of bookkeeping and accounting to maintain sales records and reports incidental to store operations. Must be a person with excellent character references and a well-developed sense of responsibility., • Must have a valid driver’s license and be insurable. ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate a positive, role model. Display commitment and involvement towards Goodwill's mission. JOB PROFICIENCIES: Math Skills, Computer Skills, Oral Communications, Written Communications, Internal-Personal Communications Judgment and Problem Solving, Cash Handling, Job Knowledge, Planning and Organization, Leadership, Teamwork, Customer Service Orientation, Interviewing Skills, Quality, Product Knowledge, Ethics and Trust, Safety and Security. JOB COMPETENCIES: Will handle customer complaints. Oversees store operation including inventory, warehouse and stock rotation in absent of all other management team. Will perform the basic store reports. Provides supervision for all sales associates and follows cash handling procedures on a daily basis. As a member of the management staff, sets an example for his or her workers. Personal conduct must reflect the high standards of integrity expected of all Goodwill staff personnel. Is expected to exercise good judgement in handling the wide variety of day-to-day operational problems which arise continuously in store operation. Must be thoroughly familiar and continually stress the Goodwill sales philosophy. Performs those duties which are part of every day supervisory job. In addition, is responsible for and either does or supervises the following: ESSENTIAL FUNCTIONS: • Supervises the sales force and Sales Floor. Sells merchandise as time permits. Attends to and satisfies customer’s needs. Handles customer complaints in a fair and impartial manner, coordinating as necessary. Promotes special events., • Receives and checks incoming stock and supervises checkouts and stock transfers. Checks condition and placement of stock in a clean, neat, and orderly condition. Suggests and maintains displays and advertising ideas and prepares and places signs in sales areas and Windows's solely responsible for wares dept. being clean, stocked and rotated on a daily basis. Must make sure merchandise is being marked to Goodwill Standards from the processing warehouse area., • Supervises store personnel and maintains projected sales goals., • Represents Goodwill in the area served, striving to enhance the Goodwill image through individual and group participation., • Maintain records of store operations as required. Reviews and analyzes sales to determine effectiveness of methods used and adequacy of prices. Make recommendations to Area Manager and Vice President of Operations/Sales., • To help keep the store clean and attractive, • To perform all administrative and record keeping duties as required in store manager’s and/or assistant manager’s absence, including but not limited to preparing store report, making daily deposit, maintaining employee purchase forms., • Sorts clothing and textiles items. Bends or stoops to reach into bags or boxes which are 48” to 6’ off the floor to remove individual textile items. Manually removes hangers, straight pins, labels from textiles items when required. Visually and tacitly inspects items. Judges whether or not item is salable using criteria established by company policy and procedure. Places unassailable items (salvage) into appropriate container which may be movable carts or plastic bags. Reaches into carts as deep as 36”. Lifts textile items as high as 48” onto table. Sort number and quality to textile items as specified by departmental procedure and policy., • Hangs clothing items as soon as quality has been established. Visually inspects item to determine appropriate type of hanger. Reaches with one arm to obtain correct plastic hanger between 9” and 15” long-which may or may not have metal clips. Places item on hanger as required by departmental procedure. Manually buttons, zips, or otherwise fastens item as appropriate, according to departmental procedure. Turns around to place hung item on rack approximately 60” high., • Visually inspects clothing racks on sales floor. Judges which racks are too full. Stands beside racks that are 50 to 60 inches long. Reaches with arms to remove clothing items on hangers that are soiled, torn, or unsaleable. Manually removes hangers from clothing items and places hanger into container which is approximately 12 to 24 inches from the floor. Stands in front of bin table which is approximately 40” high. Sorts through clothing items in carts, plastic bags, or other containers. Moves containers weighing as much as 25 pounds to salvage area as far as 75 feet., • Pushes rolling rack approximately 60” high and 72” long of hanging clothing items as far as 50 feet to sales floor. Reaches with arms to remove clothing items on appropriate racks on sales floor as determined by company policy and procedure., • Cleans wares shelves which are approximately 60” and, in sections, 4’ wide. Dusts shelves, manually removes broken, soiled, or otherwise unsaleable items and places in trash containers which may be barrels 36” high or boxes from 12 to 24 inches high. Moves containers to area designated for trash in the production which may be as far as 75 feet from the sales floor., • Reaches into carts or boxes 12 to 40 inches from the floor. Manually removes wares and electrical items weighing less than 1 to 15 pounds. Places item on shelves from floor level to 60” high. Places ties, belts, purses on specially designed fixtures according to departmental policy and procedure. Pushes empty carts back to production area as far as 75 feet from sales floor., • Answers telephone. Answers customer questions about basic store operations, such as hours open, merchandise available, but refers other requisitions to store manager., • Assists individuals making donations of a variety of miscellaneous items contained in bags, boxes, on hangers, or loose or donated as single items. Donations may weigh as little as one pound and up to more than 40 pounds. Accepts donations handed by donor or walks to donor’s vehicle and removes donations from vehicle. DUTIES AND RESPONSIBILITIES: • Assures that the appearance of the store and premises is presentable at all times., • Performs administrative and clerical details of store operation, such as; ordering, receiving, and disposing of mail, handling cash as directed by current procedures, etc., • Responsible for safety and well-being for all employees., • Safeguards the premises and material under his or her care at all times. Seeks to reduce the possibility of pilferage or burglary. Constantly watches for fire hazards and unsafe conditions., • Greets customers., • Adhere to all ethical standards confidentiality of records., • Adhere to all safety policies and reports violations., • Attend required meetings as required., • Support mission statement and activities of other departments., • Support the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to person with disabilities and barriers to employment., • Must be able to work Saturdays and Sundays and at least two nights a week., • Must be able to count all monies for store operations., • Must be able to lift up to 50 lbs., • Must be able to make bank deposits with own transportation daily., • When working with monies, safe and monies must be locked up at all times., • Driving to the bank to ensure secure delivery of bank deposits., • Other duties as assigned. STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS: • Attendance and punctuality., • The cleanliness, neatness, and orderliness of his/hers store premises, • Quality and quantity of work performed., • Attitude and overall effectiveness of working relations with all stakeholders., • The manner in which duties and responsibilities, essential functions and job competencies are performed., • Supports and values diversity., • The effectiveness of his/her relations with the public and the manner in which he/she handles complaints by customers, • The effectiveness of his/her merchandising methods and displays., • The extent of his/her participation in community activities in the area served by his/her store., • The manner in which he/she meets or exceeds sales goals and the extent to which he/she adheres to his/her budget program., • The manner in which he/she manages the receipt, transfer, and shipment of material-to include coordination and cooperation., • The manner in which he/she reflects the high standards of morals and integrity expected of all Goodwill staff personnel., • His/her effectiveness in meeting deadlines and his/her response to special requirements and the expressed desire of management., • The extent to which the store meets or exceeds accreditation standards as approved or endorsed by Goodwill Industries of America., • The manner in which he/she performs the duties of a supervisor., • Must meet store evaluation standards every day as set forth by Goodwill Industries. RELATIONS WITH STORE PERSONNEL: Follows program plan in work assignments. Represents management to them. Advises and counsels them as required. Is fair and impartial in his/her relations with them. RELATIONS WITH STORE COSTUMERS: Is uniformly courteous to them. Listens to any complaints and attempts to adjust within policy to the satisfaction of the customer when merchandise is defective. Uses good judgement and does not hesitate to take responsibility. Stresses courtesy and enthusiasm to the public by all store workers. RELATIONS WITH STORE MANAGER AND AREA MANAGER: Keeps him/her informed of significant events. Recommends changes in policies and procedures based on store operations. Is particularly sensitive to management requests and adheres to deadlines and due dates. NOTE: Must have a telephone and maintain it in operating order within telephone company's maintenance capabilities. Must be a licensed driver-must be insurable. Must pass/complete background check. PHYSICAL STRENGTH: • Lift -- push/pull while standing - up to 50 pounds on a daily basis. Rarely over 100 pounds., • Carry -- push/pull while moving - up to 50 pounds on a daily basis. Rarely up to 100 pounds. BENEFITS: • Medical and Prescription Plan - available first of month following employment, • Paytient Medical Assistance Plan - available first of month following employment, • Dental Plan with Ortho Option - available first of month following employment, • Vision Care Plan - available first of month following employment, • Flexible Spending Accounts - available first of month following employment, • Group Life and AD&D - available first of month following employment, • 401(k) Plan - available first of month following 90-days employment, • Paid Time Off (PTO) and Sick Leave - accrual begins first day of employment, • Paid Volunteer Time Off - 8 hours per year, • Paid Holidays, • Accident and Critical Illness, • Employee Assistance Program, • Employee Referral Bonus, • Tuition Reimbursement Program, • 20% Discount at Goodwill Industries of Kansas Stores JOB LOCATION: 2172 N Amidon Ave, Wichita, KS 67203

Job Description ORGANIZATION: For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a Retail Store Processor to play a key role in furthering our vision and mission in our retail area. VALUES: • Sustainability: We commit to practices that support environmental, social and economic strength., • Ethics: We uphold high standards of honesty, integrity and fairness in all business dealings., • Respect: We treat ever individual with dignity, care and sincerity to build an equitable environment., • Voice: We listen to each other, value feedback and advocate for our communities., • Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision., • Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together., • Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve. MISSION STATEMENT: We transform lives and communities through the power of education, training and employment. PURPOSE OF POSITION: To provide for general maintenance of store, which includes all janitorial duties at location. Position also responds to donation door. To fulfill Goodwill’s mission statement. SUPERVISION RECEIVED: District Manager, Store Manager, Asst. Store Manager & Team Leader SUPERVISION EXERCISED: None. QUALIFICATIONS/EDUCATION: No minimum qualifications set. ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate a positive, role model. Display commitment and involvement towards Goodwill's mission. JOB PROFICIENCIES: Teamwork, Accuracy, Customer Service, Quality, Fashion Sense, Ethics and Trust, Product Knowledge, Oral Communications, Safety and Security. JOB COMPETENCIES: Sorts through donations which may include household items, games, toys, holiday items, wares and other miscellaneous donations. Hangs clothing and tags textiles. Prices items and follow procedures for identified salvage. ESSENTIAL FUNCTIONS: • Sort through donations and place into gender categories., • Sort all goods brought to goods area into categories:, • Household, • Games, • Toys, • Holiday items, • Miscellaneous, • Hang clothing and textiles on rack and tag, if needed, quantity and gender, date., • Price good item in two places., • Salvage unusable donation and label as such “salvage”., • Must meet getting rack quotas out daily., • Separately price vintage and formal wear for sales floor., • Do weekly productions report. DUTIES AND RESPONSIBILITIES: • Attend meetings as required., • Adhere to all safety policies and reports violations., • Support mission statement and activities of other departments., • Follows all safety policies and fire prevention procedures., • Adhere to all safety policies and reports violations., • Adhere to all ethical standards and confidentiality of records., • Responsible for safety and well-being of all employees., • Support mission statement and activities of other departments., • Support the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to person with disabilities and barriers to employment., • Provide support for helpers., • Other duties as assigned. STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS: • Attendance and punctuality., • Quality and quantity of work performed., • Attitude and overall effectiveness of working relations with all stakeholders., • The manner in which duties and responsibilities, essential functions and job competencies are performed., • Supports and values diversity., • Relationships with supervisor, consumers, and co-workers., • Efficiency of operations in all areas of retail., • Accuracy of production records., • Knowledge of current prices of new goods on local retail stores., • Ability to be supportive of store needs. PHYSICAL STRENGTH: • Lift -- push/pull while standing - up to 50 pounds on a daily basis. Sometimes over 100 pounds., • Carry -- push/pull while moving - up to 50 pounds on a daily basis. Sometimes up to 100 pounds. JOB LOCATION: 2172 N Amidon Ave, Wichita, KS 67203

Job Description ORGANIZATION: For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a Key Holder to play a key role in furthering our vision and mission in our retail area. VALUES: • Sustainability: We commit to practices that support environmental, social and economic strength., • Ethics: We uphold high standards of honesty, integrity and fairness in all business dealings., • Respect: We treat ever individual with dignity, care and sincerity to build an equitable environment., • Voice: We listen to each other, value feedback and advocate for our communities., • Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision., • Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together., • Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve. MISSION STATEMENT: We transform lives and communities through the power of education, training and employment. PURPOSE OF POSITION: To open and close store. Manage and operate a Goodwill Retail store while fulfilling Goodwill's mission statement. SUPERVISION RECEIVED: District Store and Asst. Store Manager SUPERVISION EXERCISED: Supervises workers in various personnel groups engaged in operating a retail store. QUALIFICATIONS/EDUCATION: • High school education or the equivalent required., • Must have full knowledge of bookkeeping and accounting to maintain sales records and reports incidental to store operations. Must be a person with excellent character references and a well-developed sense of responsibility., • Must have a valid driver’s license and be insurable. ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate a positive, role model. Display commitment and involvement towards Goodwill's mission. JOB PROFICIENCIES: Math Skills, Computer Skills, Oral Communications, Written Communications, Internal-Personal Communications Judgment and Problem Solving, Cash Handling, Job Knowledge, Planning and Organization, Leadership, Teamwork, Customer Service Orientation, Interviewing Skills, Quality, Product Knowledge, Ethics and Trust, Safety and Security. JOB COMPETENCIES: Will handle customer complaints. Oversees store operation including inventory, warehouse and stock rotation in absent of all other management team. Will perform the basic store reports. Provides supervision for all sales associates and follows cash handling procedures on a daily basis. As a member of the management staff, sets an example for his or her workers. Personal conduct must reflect the high standards of integrity expected of all Goodwill staff personnel. Is expected to exercise good judgement in handling the wide variety of day-to-day operational problems which arise continuously in store operation. Must be thoroughly familiar and continually stress the Goodwill sales philosophy. Performs those duties which are part of every day supervisory job. In addition, is responsible for and either does or supervises the following: ESSENTIAL FUNCTIONS: • Supervises the sales force and Sales Floor. Sells merchandise as time permits. Attends to and satisfies customer’s needs. Handles customer complaints in a fair and impartial manner, coordinating as necessary. Promotes special events., • Receives and checks incoming stock and supervises checkouts and stock transfers. Checks condition and placement of stock in a clean, neat, and orderly condition. Suggests and maintains displays and advertising ideas and prepares and places signs in sales areas and Windows's solely responsible for wares dept. being clean, stocked and rotated on a daily basis. Must make sure merchandise is being marked to Goodwill Standards from the processing warehouse area., • Supervises store personnel and maintains projected sales goals., • Represents Goodwill in the area served, striving to enhance the Goodwill image through individual and group participation., • Maintain records of store operations as required. Reviews and analyzes sales to determine effectiveness of methods used and adequacy of prices. Make recommendations to Area Manager and Vice President of Operations/Sales., • To help keep the store clean and attractive, • To perform all administrative and record keeping duties as required in store manager’s and/or assistant manager’s absence, including but not limited to preparing store report, making daily deposit, maintaining employee purchase forms., • Sorts clothing and textiles items. Bends or stoops to reach into bags or boxes which are 48” to 6’ off the floor to remove individual textile items. Manually removes hangers, straight pins, labels from textiles items when required. Visually and tacitly inspects items. Judges whether or not item is salable using criteria established by company policy and procedure. Places unassailable items (salvage) into appropriate container which may be movable carts or plastic bags. Reaches into carts as deep as 36”. Lifts textile items as high as 48” onto table. Sort number and quality to textile items as specified by departmental procedure and policy., • Hangs clothing items as soon as quality has been established. Visually inspects item to determine appropriate type of hanger. Reaches with one arm to obtain correct plastic hanger between 9” and 15” long-which may or may not have metal clips. Places item on hanger as required by departmental procedure. Manually buttons, zips, or otherwise fastens item as appropriate, according to departmental procedure. Turns around to place hung item on rack approximately 60” high., • Visually inspects clothing racks on sales floor. Judges which racks are too full. Stands beside racks that are 50 to 60 inches long. Reaches with arms to remove clothing items on hangers that are soiled, torn, or unsaleable. Manually removes hangers from clothing items and places hanger into container which is approximately 12 to 24 inches from the floor. Stands in front of bin table which is approximately 40” high. Sorts through clothing items in carts, plastic bags, or other containers. Moves containers weighing as much as 25 pounds to salvage area as far as 75 feet., • Pushes rolling rack approximately 60” high and 72” long of hanging clothing items as far as 50 feet to sales floor. Reaches with arms to remove clothing items on appropriate racks on sales floor as determined by company policy and procedure., • Cleans wares shelves which are approximately 60” and, in sections, 4’ wide. Dusts shelves, manually removes broken, soiled, or otherwise unsaleable items and places in trash containers which may be barrels 36” high or boxes from 12 to 24 inches high. Moves containers to area designated for trash in the production which may be as far as 75 feet from the sales floor., • Reaches into carts or boxes 12 to 40 inches from the floor. Manually removes wares and electrical items weighing less than 1 to 15 pounds. Places item on shelves from floor level to 60” high. Places ties, belts, purses on specially designed fixtures according to departmental policy and procedure. Pushes empty carts back to production area as far as 75 feet from sales floor., • Answers telephone. Answers customer questions about basic store operations, such as hours open, merchandise available, but refers other requisitions to store manager., • Assists individuals making donations of a variety of miscellaneous items contained in bags, boxes, on hangers, or loose or donated as single items. Donations may weigh as little as one pound and up to more than 40 pounds. Accepts donations handed by donor or walks to donor’s vehicle and removes donations from vehicle. DUTIES AND RESPONSIBILITIES: • Assures that the appearance of the store and premises is presentable at all times., • Performs administrative and clerical details of store operation, such as; ordering, receiving, and disposing of mail, handling cash as directed by current procedures, etc., • Responsible for safety and well-being for all employees., • Safeguards the premises and material under his or her care at all times. Seeks to reduce the possibility of pilferage or burglary. Constantly watches for fire hazards and unsafe conditions., • Greets customers., • Adhere to all ethical standards confidentiality of records., • Adhere to all safety policies and reports violations., • Attend required meetings as required., • Support mission statement and activities of other departments., • Support the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to person with disabilities and barriers to employment., • Must be able to work Saturdays and Sundays and at least two nights a week., • Must be able to count all monies for store operations., • Must be able to lift up to 50 lbs., • Must be able to make bank deposits with own transportation daily., • When working with monies, safe and monies must be locked up at all times., • Driving to the bank to ensure secure delivery of bank deposits., • Other duties as assigned. STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS: • Attendance and punctuality., • The cleanliness, neatness, and orderliness of his/hers store premises, • Quality and quantity of work performed., • Attitude and overall effectiveness of working relations with all stakeholders., • The manner in which duties and responsibilities, essential functions and job competencies are performed., • Supports and values diversity., • The effectiveness of his/her relations with the public and the manner in which he/she handles complaints by customers, • The effectiveness of his/her merchandising methods and displays., • The extent of his/her participation in community activities in the area served by his/her store., • The manner in which he/she meets or exceeds sales goals and the extent to which he/she adheres to his/her budget program., • The manner in which he/she manages the receipt, transfer, and shipment of material-to include coordination and cooperation., • The manner in which he/she reflects the high standards of morals and integrity expected of all Goodwill staff personnel., • His/her effectiveness in meeting deadlines and his/her response to special requirements and the expressed desire of management., • The extent to which the store meets or exceeds accreditation standards as approved or endorsed by Goodwill Industries of America., • The manner in which he/she performs the duties of a supervisor., • Must meet store evaluation standards every day as set forth by Goodwill Industries. RELATIONS WITH STORE PERSONNEL: Follows program plan in work assignments. Represents management to them. Advises and counsels them as required. Is fair and impartial in his/her relations with them. RELATIONS WITH STORE COSTUMERS: Is uniformly courteous to them. Listens to any complaints and attempts to adjust within policy to the satisfaction of the customer when merchandise is defective. Uses good judgement and does not hesitate to take responsibility. Stresses courtesy and enthusiasm to the public by all store workers. RELATIONS WITH STORE MANAGER AND AREA MANAGER: Keeps him/her informed of significant events. Recommends changes in policies and procedures based on store operations. Is particularly sensitive to management requests and adheres to deadlines and due dates. NOTE: Must have a telephone and maintain it in operating order within telephone company's maintenance capabilities. Must be a licensed driver-must be insurable. Must pass/complete background check. PHYSICAL STRENGTH: • Lift -- push/pull while standing - up to 50 pounds on a daily basis. Rarely over 100 pounds., • Carry -- push/pull while moving - up to 50 pounds on a daily basis. Rarely up to 100 pounds. BENEFITS: • Medical and Prescription Plan - available first of month following employment, • Paytient Medical Assistance Plan - available first of month following employment, • Dental Plan with Ortho Option - available first of month following employment, • Vision Care Plan - available first of month following employment, • Flexible Spending Accounts - available first of month following employment, • Group Life and AD&D - available first of month following employment, • 401(k) Plan - available first of month following 90-days employment, • Paid Time Off (PTO) and Sick Leave - accrual begins first day of employment, • Paid Volunteer Time Off - 8 hours per year, • Paid Holidays, • Accident and Critical Illness, • Employee Assistance Program, • Employee Referral Bonus, • Tuition Reimbursement Program, • 20% Discount at Goodwill Industries of Kansas Stores JOB LOCATION: 5455 E. Central, Wichita, KS 67208

Job Description ORGANIZATION: For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a Retail Store Processor to play a key role in furthering our vision and mission in our retail area. VALUES: • Sustainability: We commit to practices that support environmental, social and economic strength., • Ethics: We uphold high standards of honesty, integrity and fairness in all business dealings., • Respect: We treat ever individual with dignity, care and sincerity to build an equitable environment., • Voice: We listen to each other, value feedback and advocate for our communities., • Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision., • Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together., • Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve. MISSION STATEMENT: We transform lives and communities through the power of education, training and employment. PURPOSE OF POSITION: To provide for general maintenance of store, which includes all janitorial duties at location. Position also responds to donation door. To fulfill Goodwill’s mission statement. SUPERVISION RECEIVED: District Manager, Store Manager, Asst. Store Manager & Team Leader SUPERVISION EXERCISED: None. QUALIFICATIONS/EDUCATION: No minimum qualifications set. ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate a positive, role model. Display commitment and involvement towards Goodwill's mission. JOB PROFICIENCIES: Teamwork, Accuracy, Customer Service, Quality, Fashion Sense, Ethics and Trust, Product Knowledge, Oral Communications, Safety and Security. JOB COMPETENCIES: Sorts through donations which may include household items, games, toys, holiday items, wares and other miscellaneous donations. Hangs clothing and tags textiles. Prices items and follow procedures for identified salvage. ESSENTIAL FUNCTIONS: • Sort through donations and place into gender categories., • Sort all goods brought to goods area into categories:, • Household, • Games, • Toys, • Holiday items, • Miscellaneous, • Hang clothing and textiles on rack and tag, if needed, quantity and gender, date., • Price good item in two places., • Salvage unusable donation and label as such “salvage”., • Must meet getting rack quotas out daily., • Separately price vintage and formal wear for sales floor., • Do weekly productions report. DUTIES AND RESPONSIBILITIES: • Attend meetings as required., • Adhere to all safety policies and reports violations., • Support mission statement and activities of other departments., • Follows all safety policies and fire prevention procedures., • Adhere to all safety policies and reports violations., • Adhere to all ethical standards and confidentiality of records., • Responsible for safety and well-being of all employees., • Support mission statement and activities of other departments., • Support the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to person with disabilities and barriers to employment., • Provide support for helpers., • Other duties as assigned. STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS: • Attendance and punctuality., • Quality and quantity of work performed., • Attitude and overall effectiveness of working relations with all stakeholders., • The manner in which duties and responsibilities, essential functions and job competencies are performed., • Supports and values diversity., • Relationships with supervisor, consumers, and co-workers., • Efficiency of operations in all areas of retail., • Accuracy of production records., • Knowledge of current prices of new goods on local retail stores., • Ability to be supportive of store needs. PHYSICAL STRENGTH: • Lift -- push/pull while standing - up to 50 pounds on a daily basis. Sometimes over 100 pounds., • Carry -- push/pull while moving - up to 50 pounds on a daily basis. Sometimes up to 100 pounds. JOB LOCATION: 5455 E. Central, Wichita, KS 67208

Job Description ORGANIZATION: For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a Key Holder to play a key role in furthering our vision and mission in our retail area. VALUES: • Sustainability: We commit to practices that support environmental, social and economic strength., • Ethics: We uphold high standards of honesty, integrity and fairness in all business dealings., • Respect: We treat ever individual with dignity, care and sincerity to build an equitable environment., • Voice: We listen to each other, value feedback and advocate for our communities., • Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision., • Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together., • Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve. MISSION STATEMENT: We transform lives and communities through the power of education, training and employment. PURPOSE OF POSITION: To open and close store. Manage and operate a Goodwill Retail store while fulfilling Goodwill's mission statement. SUPERVISION RECEIVED: District Store and Asst. Store Manager SUPERVISION EXERCISED: Supervises workers in various personnel groups engaged in operating a retail store. QUALIFICATIONS/EDUCATION: • High school education or the equivalent required., • Must have full knowledge of bookkeeping and accounting to maintain sales records and reports incidental to store operations. Must be a person with excellent character references and a well-developed sense of responsibility., • Must have a valid driver’s license and be insurable. ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate a positive, role model. Display commitment and involvement towards Goodwill's mission. JOB PROFICIENCIES: Math Skills, Computer Skills, Oral Communications, Written Communications, Internal-Personal Communications Judgment and Problem Solving, Cash Handling, Job Knowledge, Planning and Organization, Leadership, Teamwork, Customer Service Orientation, Interviewing Skills, Quality, Product Knowledge, Ethics and Trust, Safety and Security. JOB COMPETENCIES: Will handle customer complaints. Oversees store operation including inventory, warehouse and stock rotation in absent of all other management team. Will perform the basic store reports. Provides supervision for all sales associates and follows cash handling procedures on a daily basis. As a member of the management staff, sets an example for his or her workers. Personal conduct must reflect the high standards of integrity expected of all Goodwill staff personnel. Is expected to exercise good judgement in handling the wide variety of day-to-day operational problems which arise continuously in store operation. Must be thoroughly familiar and continually stress the Goodwill sales philosophy. Performs those duties which are part of every day supervisory job. In addition, is responsible for and either does or supervises the following: ESSENTIAL FUNCTIONS: • Supervises the sales force and Sales Floor. Sells merchandise as time permits. Attends to and satisfies customer’s needs. Handles customer complaints in a fair and impartial manner, coordinating as necessary. Promotes special events., • Receives and checks incoming stock and supervises checkouts and stock transfers. Checks condition and placement of stock in a clean, neat, and orderly condition. Suggests and maintains displays and advertising ideas and prepares and places signs in sales areas and Windows's solely responsible for wares dept. being clean, stocked and rotated on a daily basis. Must make sure merchandise is being marked to Goodwill Standards from the processing warehouse area., • Supervises store personnel and maintains projected sales goals., • Represents Goodwill in the area served, striving to enhance the Goodwill image through individual and group participation., • Maintain records of store operations as required. Reviews and analyzes sales to determine effectiveness of methods used and adequacy of prices. Make recommendations to Area Manager and Vice President of Operations/Sales., • To help keep the store clean and attractive, • To perform all administrative and record keeping duties as required in store manager’s and/or assistant manager’s absence, including but not limited to preparing store report, making daily deposit, maintaining employee purchase forms., • Sorts clothing and textiles items. Bends or stoops to reach into bags or boxes which are 48” to 6’ off the floor to remove individual textile items. Manually removes hangers, straight pins, labels from textiles items when required. Visually and tacitly inspects items. Judges whether or not item is salable using criteria established by company policy and procedure. Places unassailable items (salvage) into appropriate container which may be movable carts or plastic bags. Reaches into carts as deep as 36”. Lifts textile items as high as 48” onto table. Sort number and quality to textile items as specified by departmental procedure and policy., • Hangs clothing items as soon as quality has been established. Visually inspects item to determine appropriate type of hanger. Reaches with one arm to obtain correct plastic hanger between 9” and 15” long-which may or may not have metal clips. Places item on hanger as required by departmental procedure. Manually buttons, zips, or otherwise fastens item as appropriate, according to departmental procedure. Turns around to place hung item on rack approximately 60” high., • Visually inspects clothing racks on sales floor. Judges which racks are too full. Stands beside racks that are 50 to 60 inches long. Reaches with arms to remove clothing items on hangers that are soiled, torn, or unsaleable. Manually removes hangers from clothing items and places hanger into container which is approximately 12 to 24 inches from the floor. Stands in front of bin table which is approximately 40” high. Sorts through clothing items in carts, plastic bags, or other containers. Moves containers weighing as much as 25 pounds to salvage area as far as 75 feet., • Pushes rolling rack approximately 60” high and 72” long of hanging clothing items as far as 50 feet to sales floor. Reaches with arms to remove clothing items on appropriate racks on sales floor as determined by company policy and procedure., • Cleans wares shelves which are approximately 60” and, in sections, 4’ wide. Dusts shelves, manually removes broken, soiled, or otherwise unsaleable items and places in trash containers which may be barrels 36” high or boxes from 12 to 24 inches high. Moves containers to area designated for trash in the production which may be as far as 75 feet from the sales floor., • Reaches into carts or boxes 12 to 40 inches from the floor. Manually removes wares and electrical items weighing less than 1 to 15 pounds. Places item on shelves from floor level to 60” high. Places ties, belts, purses on specially designed fixtures according to departmental policy and procedure. Pushes empty carts back to production area as far as 75 feet from sales floor., • Answers telephone. Answers customer questions about basic store operations, such as hours open, merchandise available, but refers other requisitions to store manager., • Assists individuals making donations of a variety of miscellaneous items contained in bags, boxes, on hangers, or loose or donated as single items. Donations may weigh as little as one pound and up to more than 40 pounds. Accepts donations handed by donor or walks to donor’s vehicle and removes donations from vehicle. DUTIES AND RESPONSIBILITIES: • Assures that the appearance of the store and premises is presentable at all times., • Performs administrative and clerical details of store operation, such as; ordering, receiving, and disposing of mail, handling cash as directed by current procedures, etc., • Responsible for safety and well-being for all employees., • Safeguards the premises and material under his or her care at all times. Seeks to reduce the possibility of pilferage or burglary. Constantly watches for fire hazards and unsafe conditions., • Greets customers., • Adhere to all ethical standards confidentiality of records., • Adhere to all safety policies and reports violations., • Attend required meetings as required., • Support mission statement and activities of other departments., • Support the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to person with disabilities and barriers to employment., • Must be able to work Saturdays and Sundays and at least two nights a week., • Must be able to count all monies for store operations., • Must be able to lift up to 50 lbs., • Must be able to make bank deposits with own transportation daily., • When working with monies, safe and monies must be locked up at all times., • Driving to the bank to ensure secure delivery of bank deposits., • Other duties as assigned. STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS: • Attendance and punctuality., • The cleanliness, neatness, and orderliness of his/hers store premises, • Quality and quantity of work performed., • Attitude and overall effectiveness of working relations with all stakeholders., • The manner in which duties and responsibilities, essential functions and job competencies are performed., • Supports and values diversity., • The effectiveness of his/her relations with the public and the manner in which he/she handles complaints by customers, • The effectiveness of his/her merchandising methods and displays., • The extent of his/her participation in community activities in the area served by his/her store., • The manner in which he/she meets or exceeds sales goals and the extent to which he/she adheres to his/her budget program., • The manner in which he/she manages the receipt, transfer, and shipment of material-to include coordination and cooperation., • The manner in which he/she reflects the high standards of morals and integrity expected of all Goodwill staff personnel., • His/her effectiveness in meeting deadlines and his/her response to special requirements and the expressed desire of management., • The extent to which the store meets or exceeds accreditation standards as approved or endorsed by Goodwill Industries of America., • The manner in which he/she performs the duties of a supervisor., • Must meet store evaluation standards every day as set forth by Goodwill Industries. RELATIONS WITH STORE PERSONNEL: Follows program plan in work assignments. Represents management to them. Advises and counsels them as required. Is fair and impartial in his/her relations with them. RELATIONS WITH STORE COSTUMERS: Is uniformly courteous to them. Listens to any complaints and attempts to adjust within policy to the satisfaction of the customer when merchandise is defective. Uses good judgement and does not hesitate to take responsibility. Stresses courtesy and enthusiasm to the public by all store workers. RELATIONS WITH STORE MANAGER AND AREA MANAGER: Keeps him/her informed of significant events. Recommends changes in policies and procedures based on store operations. Is particularly sensitive to management requests and adheres to deadlines and due dates. NOTE: Must have a telephone and maintain it in operating order within telephone company's maintenance capabilities. Must be a licensed driver-must be insurable. Must pass/complete background check. PHYSICAL STRENGTH: • Lift -- push/pull while standing - up to 50 pounds on a daily basis. Rarely over 100 pounds., • Carry -- push/pull while moving - up to 50 pounds on a daily basis. Rarely up to 100 pounds. BENEFITS: • Medical and Prescription Plan - available first of month following employment, • Paytient Medical Assistance Plan - available first of month following employment, • Dental Plan with Ortho Option - available first of month following employment, • Vision Care Plan - available first of month following employment, • Flexible Spending Accounts - available first of month following employment, • Group Life and AD&D - available first of month following employment, • 401(k) Plan - available first of month following 90-days employment, • Paid Time Off (PTO) and Sick Leave - accrual begins first day of employment, • Paid Volunteer Time Off - 8 hours per year, • Paid Holidays, • Accident and Critical Illness, • Employee Assistance Program, • Employee Referral Bonus, • Tuition Reimbursement Program, • 20% Discount at Goodwill Industries of Kansas Stores JOB LOCATION: 11027 E 29th Street North Wichita, KS 67216

At our company, we grow people, brands, and businesses! Our retail merchandising team is seeking a competitive and ambitious supervisor with proven experience managing and motivating associates, increasing sales, and merchandising. The retail supervisor is responsible for achieving and maintaining a

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods.

Retail Supervisor, Product Operations - Bradley Fair.

At our Company, we grow People, Brands, and Businesses! Our Retail Merchandising Team is seeking a competitive and ambitious Supervisor with proven experience managing and motivating associates, increasing sales, and merchandising. The Retail Supervisor is responsible for achieving and maintaining a

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. At the heart of our mission is a commitment to creating a workplace culture that empowers our agents and leaders to passionately represent our clients’ brands. We believe that happy agents create happy customers and that excellence is the result of intention, effort, and execution. We’re currently seeking experienced Customer Service Supervisors to lead teams supporting a variety of commercial and public sector clients. This is a full-time, on-site position requiring daily attendance at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities As a Sales Supervisor, you’ll manage the day-to-day performance and development of 15–20 inbound agents. You’ll be responsible for driving results, improving processes, and ensuring a high standard of service and sales performance. You’ll also work closely with the Call Center Operations Manager to ensure alignment with company policies and goals. Key Responsibilities: • Lead and coach a team of 15–20 inbound sales and service agents., • Monitor performance metrics and drive improvements in productivity and quality., • Conduct regular coaching sessions and performance reviews., • Motivate the team to meet and exceed sales goals., • Ensure accurate payroll submissions and adherence to scheduling., • Collaborate with internal departments to support training, quality, and IT needs., • Identify opportunities for process improvement and operational efficiency., • Support hiring, onboarding, and performance management as needed. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate for this role would share and understand our high growth objectives. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent our company internally and client facing is a must. The right candidate will exhibit good business judgment and acumen and be both confident and flexible in their views. This position will require the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives. • Associate’s degree or equivalent work experience., • Minimum of 3 years in a call center environment or 1 year in a supervisory role., • Strong leadership and team development skills., • Excellent communication and interpersonal abilities., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Experience with call center tools and KPI/SLA management., • Ability to resolve conflicts and manage performance effectively., • Strong organizational, time management, and multitasking skills., • Eagerness to learn new systems and adapt in a fast-paced environment.Preferred Qualifications, • Experience in military, local, state, or federal government environments., • Degree from an accredited two- or four-year college or university., • Experience managing both remote and on-site teams.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You’ll oversee QA analysts, ensure compliance with client standards, and drive continuous improvement in service quality. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Supervise QA analysts and oversee daily monitoring of agent interactions., • Conduct calibration sessions to ensure scoring consistency across teams., • Analyze QA data and trends to identify performance gaps and training needs., • Provide coaching and feedback to improve agent quality scores., • Collaborate with Operations and Training to implement quality improvement plans., • Ensure compliance with client requirements and internal QA standards., • Prepare and present quality reports to internal leadership and clients. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Associate Degree, Certification or Equivalent Combination of Training and Experience, • Minimum 3 years of QA experience in a BPO, with at least 1 year in a supervisory role., • Strong analytical, coaching, and communication skills., • Familiarity with QA tools, CRM systems, and reporting platforms., • Detail-oriented with a focus on accuracy and compliance.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in a dynamic BPO environment. You will be responsible for managing day-to-day operations, driving performance, and ensuring service excellence across client campaigns. If you thrive in a fast-paced setting and have a passion for leadership, we want to hear from you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Supervise and support a team of contact center agents to meet performance targets and client SLAs., • Monitor real-time operations, manage schedules, and ensure adherence to workforce plans., • Provide coaching, feedback, and performance evaluations to drive continuous improvement., • Handle escalated customer issues and ensure timely resolution., • Collaborate with QA, Training, and Workforce teams to align on goals and improve service delivery., • Analyze performance reports and implement action plans to address gaps., • Foster a positive, high-performance team culture focused on customer satisfaction. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Diploma or degree in Business, Communications, or a related field (preferred)., • 2+ years of experience in a supervisory role within a BPO or contact center., • Strong leadership, coaching, and communication skills., • Solid understanding of contact center KPIs, tools, and technologies., • Proficiency in Microsoft Office and CRM/contact center platforms., • Ability to work flexible shifts, including weekends or holidays.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service and digital communication channels. This involves managing a team of supervisors to help develop efficient operations, promote sales and customer and services. You will work to continuously improve client metrics by providing leadership, direction, and motivation to the workforce. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives, • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to supervisors regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting, • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an Experienced Operations Supervisor to lead a team of agents in delivering exceptional service across BPO campaigns. You’ll be responsible for performance management, coaching, and ensuring operational excellence. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Supervise daily operations and ensure adherence to KPIs and SLAs., • Monitor agent performance and provide regular coaching and feedback., • Manage schedules, attendance, and real-time adherence., • Handle escalated customer issues and ensure timely resolution., • Collaborate with QA and Training to support agent development., • Analyze performance reports and implement improvement strategies., • Foster a positive, high-performance team culture. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Associate Degree, Certification or Equivalent Combination of Training and Experience, • Minimum 3 years of experience in a supervisory role in a BPO contact center., • Strong leadership, communication, and problem-solving skills., • Proficiency in contact center tools, CRM systems, and reporting platforms., • Ability to manage performance in a fast-paced environment.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a motivated leader with excellent communication skills and a passion for developing others? We’re looking for a dedicated individual to manage and support a team of customer service agents working on a variety of commercial, state, and federal projects. In this leadership role, you’ll guide your team to success through coaching, performance management, and operational excellence. This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You’ll be responsible for the performance, development, and success of a team of 15–25 front-line agents. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Lead and manage a team of 15–25 entry-level customer service agents handling inbound calls., • Coach and develop team members on service standards, processes, and best practices., • Monitor and improve performance metrics, KPIs, and productivity benchmarks., • Foster a culture of accountability, continuous improvement, and excellence., • Oversee workforce management, including scheduling and goal setting., • Develop strategies to ensure high levels of customer satisfaction., • Motivate the team to identify and maximize sales opportunities., • Review and submit weekly payroll to ensure accuracy., • Drive revenue and profitability growth within the call center., • Track and analyze team and individual performance to identify trends and improvement areas., • Communicate updates and process changes clearly and effectively., • Provide regular feedback and coaching to agents on performance and development., • Collaborate with departments such as QA, Training, IT, and Recruiting., • Implement and audit quality assurance strategies to maintain service excellence., • Manage hiring, onboarding, coaching, and, when necessary, terminations., • Serve as a subject matter expert on client-specific operations., • Manage remote team members as needed., • Perform additional duties as assigned. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3-years of total call center experience or 1-year of call center management experience, • Associate's degree or equivalent combination of education and relevant work experience, • Exceptional interpersonal & communication skills, • Strong supervisory experience including staff development, • Advanced knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint, • Demonstrated ability to drive sales through the actions of others, • Superior knowledge of call center tools and technology used to manage KPIs and SLAs, • Possess practical conflict resolution skills (both customer and agent conflict), • Proven leader with advanced time management, planning, organizational and multitasking skills, • Ability and eagerness to learn new products and system, • Ability to work in a professional, fast-paced environment, • Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets, • Clear, concise and practical communication skills (both oral and written), • A solution-oriented and positive mindset that openly embraces change and stretches goals., • Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues, and create and execute solutions that address those issues., • An ability to hold team members accountable for job performance including adherence, KPI's, and process, • The ability to thrive in a fast-paced, ever-changing, and high-pressure environment. PREFERRED QUALIFICATIONS: • Military, local, state or federal government experience is a plus., • Graduation from an accredited two-year or four-year college or university is a plus, • Experience managing both remote and on-site reports is a plus

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking dynamic and experienced call center leaders to support both commercial and public sector clients. In this role, you’ll lead a team of 5–10 supervisors and be directly accountable for their performance and development. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead and mentor a team of call center supervisors overseeing inbound and outbound operations., • Coach supervisors on customer service best practices and operational excellence., • Monitor and manage KPIs, performance metrics, and productivity standards., • Foster a culture of accountability, continuous improvement, and high performance., • Oversee workforce management, including scheduling and performance goal setting., • Develop strategies to ensure exceptional customer satisfaction across all interactions., • Motivate and develop teams to maximize sales and service opportunities., • Ensure accurate and timely payroll submissions., • Drive revenue and profitability growth within the call center., • Analyze team and individual performance to identify trends and improvement areas., • Communicate process updates and key initiatives clearly and effectively., • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting., • Lead quality assurance efforts to maintain world-class service standards., • Manage hiring, coaching, and, when necessary, termination of staff., • Serve as a subject matter expert on client-specific operations., • Manage remote team members as needed., • Perform other duties as assigned. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Minimum 5 years of call center management experience., • Associate’s degree or equivalent combination of education and experience., • Strong leadership and staff development skills., • Excellent interpersonal and communication abilities., • Advanced proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Proven ability to drive performance and meet sales and service targets., • Deep understanding of call center tools, KPIs, and SLA management., • Effective conflict resolution skills for both customer and employee issues., • Strong organizational, time management, and multitasking capabilities., • Adaptability in a fast-paced, evolving environment., • Clear, concise communication both written and verbal., • A proactive, solution-oriented mindset with a passion for excellence., • Ability to prioritize and execute tasks independently., • Strong accountability and performance management skills.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer service and sales operations. This role is ideal for a dynamic leader who can inspire teams, deliver measurable results, and ensure exceptional service for our clients. The ideal candidate is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional experience in customer service, technical support, or back-office operations preferred. This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive programs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead and manage 5–10 call center supervisors overseeing inbound and outbound teams, • Coach and develop supervisors on customer service best practices and performance management, • Monitor and improve call center metrics, productivity, and service quality, • Foster a culture of accountability, continuous improvement, and excellence, • Oversee workforce management and set clear performance goals, • Develop strategies to enhance customer satisfaction across all service interactions, • Motivate teams to maximize sales opportunities and meet revenue targets, • Ensure accurate and timely payroll review and submission, • Track and analyze individual and team performance, addressing both strengths and areas for improvement, • Communicate process updates and key messages effectively to supervisors, • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting, • Design and audit quality assurance strategies to ensure top-tier service delivery, • Manage hiring, coaching, and termination processes for call center staff, • Serve as a subject matter expert on client-specific operations, • Manage remote employees as needed, • Perform other duties as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years or older, • High school diploma or equivalent, • 2+ years of experience in call center operations management, • Strong data entry and computer skills, • Fluent in English (spoken and written), • Wired high-speed internet connection (20Mbps+ download speed), • Excellent organizational, written, and verbal communication skills, • Typing speed of 20+ words per minute, • Availability to work scheduled shifts, including during training, • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook), • Ability to learn and navigate complex computer systems, • Reliable attendance and punctuality, • Strong conflict resolution, problem-solving, and negotiation skills, • Customer-focused mindset: empathetic, responsive, and patient, • Ability to multitask, self-manage, and stay focused in a fast-paced environment, • Strong interpersonal skills and team orientation

Department Supervisors lead, train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. Department Supervisors have strong product and operational knowledge.

Retail Supervisor, Full Time - Bradley Fair.

Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and th

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