JOB TODAY logo

Retail supervisor jobs in Boston, MassachusettsCreate job alerts

  • District Manager | Boston
    District Manager | Boston
    8 hours ago
    Full-time
    Boston

    About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Add a Spark to the Ordinary... The District Manager role at Blank Street is a key area leadership position, responsible for overseeing multiple locations and leading a team of General Managers. This role drives performance, consistency, and culture across all stores within a defined market by setting high operational standards and stepping in where needed. A core focus is building strong leadership by hiring, developing, and promoting talent while fostering a high-performing, cohesive culture across the area. With a strong grasp of area-level PL, the District Manager coaches General Managers to make sound financial and operational decisions. It also leads short-term planning and forecasting across labor and inventory to ensure smooth operations. As the link between HQ and the field, the District Manager implements new initiatives, drives adoption, and shares insights to continuously improve how we operate. This role requires regular travel across Boston and reports to the Director of Operations. Qualifications: Skills • Passion for delivering exceptional customer service and hospitality., • Strong autonomy, sound judgment, and the ability to manage operations independently., • Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment., • Highly effective interpersonal and communication skills, capable of leading teams and collaborating across departments., • Skilled in emotional intelligence and conflict resolution to foster a positive, welcoming workplace., • Well-versed in change management, adapting to business needs and driving continuous improvement., • Proven training and development capabilities to nurture team growth and leadership., • Ability to troubleshoot and solve problems, prioritizing issues based on urgency. Attributes • Hands on and highly action-oriented, • Deep knowledge and interest in specialty coffee, hospitality, restaurants or retail, • Positive, enthusiastic and results driven, • Passionate people leader and developer, • Interested in continuous personal growth Key Responsibilities People - Coach and Support Your Team • Create and manage a positive, engaging work culture, • Train, mentor, and celebrate your team, • Fill leadership gaps when needed, • Manage scheduling, time and attendance practices for the market, • Oversee labor strategy and budget, • Collaborate with your managers to hire and support hourly hiring, • Ensure training quality and team development, • Address performance issues promptly and fairly, • Partner with People Team on employee relations, • Help manage change to keep Blank Street evolving smoothly, • Maintain top engagement scores and host market events Product - Deliver Quality Products • Represent the Blank Street brand and values to customers and teammates, • Hold your team accountable for food and beverage quality, • Oversee ordering, vendor relations, waste, and inventory when needed, • Lead by example behind the bar for 30% of your week, ensuring excellent service and product quality Physical Space - Maintain Operational Excellence • Ensure safety, cleanliness, and presentation of locations, • Prepare stores for weather, new launches, or LTOs, • Solve facility issues quickly, • Work with HQ to improve store design, maintenance, and customer experience Performance - Drive Financial and Customer Success • Take ownership of store performance and find growth opportunities, • Maintain NPS and Google review scores, • Build relationships with local businesses to grow brand loyalty, • Stay updated on company tools, processes, and communication, • Identify and address performance gaps, • Share best practices and collaborate with other leaders Project -- Support Business Evolution • Help with New Store Openings in your region, • Pilot new initiatives and act as a trusted partner for new ideas, • Support marketing and brand collaborations, • Attend training and department meetings Benefits \& Perks • $85,000 - $130,000 annual salary, • 15 days of paid annual leave (on top of company-observed holidays and sick time), • Three health plan options, with full coverage available for two employee-only tiers., • Commuter benefits, • Parental leave, • Bereavement leave, • Exclusive access to our coveted Regulars program -- yes, that means free coffee, matcha and more! ☕️, • Regular social outings with the team, • Free Blank Street swag

    Easy apply
  • General Manager
    General Manager
    6 days ago
    $70000–$75000 yearly
    Full-time
    Boston

    We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good. Nowadays, people can spend so much time on what's "healthy" they don't stop to consider what's healthy. As far as we're concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand. Van Leeuwen Ice Cream is hiring a full-time General Manager to oversee one or more of Boston locations (average GM oversees one or two locations). This is a great opportunity for a highly experienced individual to work closely with the founding team of Van Leeuwen Ice Cream as they embark on their next stage of accelerated growth. The ideal candidate is someone who has experience operating food retail spaces (multi-unit or high volume single-unit), loves building and leading teams, and can thrive in a fast-paced environment (and loves ice cream!). The General Manager is responsible for the overall operation of their assigned store(s). This includes managing people operations, sales, inventory, and the guest service experience. JOB RESPONSIBILITIES • Completes store operational requirements by scheduling and assigning stations for employees, • Maintains store staff by recruiting, selecting, orienting, and training employees, • Maintains store staff job results by coaching, counseling, disciplining, and terminating employees; planning, monitoring, and appraising job results, • Achieves financial objectives by monitoring sales targets, maintaining budgets, and properly forecasting labor, • Upholds excellent standard of customer service, • Ensures availability of merchandise and services by communicating with vendors; maintaining inventories, • Maintains a safe and clean environment for customers and employees, • Rolls out new menu items to team members and communicates these changes throughout the retail space, • Processes weekly payroll in a timely and accurate manner, • Orders and maintains uniform supply and successfully holds all employees to uniform standard, • Addresses all maintenance issues JOB REQUIREMENTS • ServSafe Manager Food Handlers license required, • 2+ years of experience in a food retail management role preferred, • Prior experience managing a team required, • Excellent communication and problem-solving skills, • Possess dexterity to prepare and serve guests all menu items in accordance with established service and build-out standards, • Able to push/pull/lift 50 lbs of weight regularly, • Stand for extended periods of time regularly, • Walk up and down stairs regularly, • Stand, bend and reach for prolonged periods of time, • Ability to multi-task and thrive in a fast-paced environment PERKS + BENEFITS • Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide), • Medical, Dental + Vision Insurance with 70% Employer Contribution, • 401k with up to 4% Employer Match, • Cell Phone Reimbursement Plan, • Paid Time Off - 3 Weeks / 120 Hours Total, • Paid Sick Time, • Yearly Performance Reviews Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. Salary Range $70,000---$75,000 USD Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.

    Easy apply
  • Multi-Unit Operations Manager | Boston
    Multi-Unit Operations Manager | Boston
    2 days ago
    Full-time
    Boston

    About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Add a Spark to the Ordinary... The Operations Manager role at Blank Street is a key area leadership position, responsible for overseeing multiple locations and leading a team of General Managers. This role drives performance, consistency, and culture across all stores within a defined market by setting high operational standards and stepping in where needed. A core focus is building strong leadership by hiring, developing, and promoting talent while fostering a high-performing, cohesive culture across the area. With a strong grasp of area-level PL, the Operations Manager coaches General Managers to make sound financial and operational decisions. It also leads short-term planning and forecasting across labor and inventory to ensure smooth operations. As the link between HQ and the field, the Operations Manager implements new initiatives, drives adoption, and shares insights to continuously improve how we operate. This role requires regular travel across Boston and reports to the Director of Operations. Qualifications: Skills • Passion for delivering exceptional customer service and hospitality., • Strong autonomy, sound judgment, and the ability to manage operations independently., • Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment., • Highly effective interpersonal and communication skills, capable of leading teams and collaborating across departments., • Skilled in emotional intelligence and conflict resolution to foster a positive, welcoming workplace., • Well-versed in change management, adapting to business needs and driving continuous improvement., • Proven training and development capabilities to nurture team growth and leadership., • Ability to troubleshoot and solve problems, prioritizing issues based on urgency. Attributes • Hands on and highly action-oriented, • Deep knowledge and interest in specialty coffee, hospitality, restaurants or retail, • Positive, enthusiastic and results driven, • Passionate people leader and developer, • Interested in continuous personal growth Key Responsibilities People - Coach and Support Your Team • Create and manage a positive, engaging work culture, • Train, mentor, and celebrate your team, • Fill leadership gaps when needed, • Manage scheduling, time and attendance practices for the market, • Oversee labor strategy and budget, • Collaborate with your managers to hire and support hourly hiring, • Ensure training quality and team development, • Address performance issues promptly and fairly, • Partner with People Team on employee relations, • Help manage change to keep Blank Street evolving smoothly, • Maintain top engagement scores and host market events Product - Deliver Quality Products • Represent the Blank Street brand and values to customers and teammates, • Hold your team accountable for food and beverage quality, • Oversee ordering, vendor relations, waste, and inventory when needed, • Lead by example behind the bar for 30% of your week, ensuring excellent service and product quality Physical Space - Maintain Operational Excellence • Ensure safety, cleanliness, and presentation of locations, • Prepare stores for weather, new launches, or LTOs, • Solve facility issues quickly, • Work with HQ to improve store design, maintenance, and customer experience Performance - Drive Financial and Customer Success • Take ownership of store performance and find growth opportunities, • Maintain NPS and Google review scores, • Build relationships with local businesses to grow brand loyalty, • Stay updated on company tools, processes, and communication, • Identify and address performance gaps, • Share best practices and collaborate with other leaders Project -- Support Business Evolution • Help with New Store Openings in your region, • Pilot new initiatives and act as a trusted partner for new ideas, • Support marketing and brand collaborations, • Attend training and department meetings Benefits \& Perks • $85,000 - $120,000 annual salary, • 15 days of paid annual leave (on top of company-observed holidays and sick time), • Three health plan options, with full coverage available for two employee-only tiers., • Commuter benefits, • Parental leave, • Bereavement leave, • Exclusive access to our coveted Regulars program -- yes, that means free coffee, matcha and more! ☕️, • Regular social outings with the team, • Free Blank Street swag

    Easy apply
12
right arrow icon