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  • Front Desk Receptionist
    Front Desk Receptionist
    hace 1 día
    Jornada completa
    Manhattan, New York

    About the Role We’re seeking a polished, detail-oriented Front Desk Receptionist to support a fast-paced medical/aesthetic practice. You’ll be the first point of contact for patients, responsible for a high-end patient experience, accurate check-in/check-out, scheduling, phone handling, and clean payment/ledger documentation. This role requires professionalism, urgency, and strong organization. Key Responsibilities Front Desk Operations (Opening/Closing) Open/close the clinic consistently: lobby readiness, restocking, sanitizing high-touch areas, equipment/phone check End-of-day closeout: secure PHI, lock up, power down, ensure lobby reset and doors secured Patient Check-In / Check-Out Greet patients warmly and verify identity (ID/insurance card when applicable) Confirm demographics (name spelling, address, phone/email, preferred language) Check patient ledger for balances and collect payments prior to rooming when required Provide receipts and confirm aftercare printouts / next appointment details (as applicable) Scheduling & Confirmation Schedule consultations, follow-ups, treatments, and post-ops per clinic standards Perform appointment confirmations (calls/texts) and update statuses (confirmed/unconfirmed/rescheduled/cancelled) Monitor gaps/overbooks and flag same-day risks (cancels, reschedules, repeat no-shows) Phones & Call Routing Answer calls promptly with a warm, professional tone Route calls appropriately (clinical urgency, post-op concerns, pricing/booking, general scheduling) Document call outcomes and next steps in CRM/EMR as required Payments, Deposits, Receipts Collect and post payments accurately (Weave/terminal/Zelle) into Nextech Apply payments to the correct invoice/charge and scan/upload receipts to the chart Follow refund escalation policy—front desk does not promise refunds/timelines unless authorized Patient Experience & De-escalation Offer hospitality (water/coffee), give wait-time updates every 10–15 minutes Maintain HIPAA discretion at the desk and on calls De-escalate upset patients calmly and escalate to leadership when needed; document objective facts Daily Reporting (must be comfortable with numbers) Begin-of-Day report (by ~10:30am): consult totals, confirmed/unconfirmed, patients with balances due End-of-Day report: tomorrow’s consult readiness + today’s consult outcomes and financial snapshot (collected totals, balance collections, notes) Requirements 2+ year experience in medical/dental/aesthetic front desk (preferred, not required if strong fit) Strong communication, professionalism, and customer service mindset Accurate data entry + comfort handling payments and sensitive information (HIPAA) Ability to multitask in a busy environment and follow SOPs closely Tech comfortable: EMR/CRM + phones/texting systems(Nextech/Weave experience is a plus) Preferred Qualifications Bilingual Spanish (highly preferred) Experience with consult-driven practices (plastics, med spa, dermatology, dental) Proven consistency with confirmations, collections, and documentation Benefits Health insurance / PTO / sick time Employee discounts on services/products Growth path: Senior Front Desk / Lead Front Desk / Front Desk Manager Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Contract Pay: $24.00 - $32.00 per hour Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Experience: Front desk: 2 years (Required) Ability to Commute: New York, NY 10036 (Preferred) Ability to Relocate: New York, NY 10036: Relocate before starting work (Preferred) Work Location: In person

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  • Medical Assistant/Receptionist EHPN Dr Alessio Nutley
    Medical Assistant/Receptionist EHPN Dr Alessio Nutley
    hace 1 mes
    Jornada completa
    Nutley

    Englewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patient care across northern New Jersey. We are dedicated to fostering a supportive and inclusive work environment where every team member can bring their skills, creative ideas, positive approaches, and a commitment to excellence. Join our dynamic team and contribute to our mission of transforming the lives of the patients and communities we serve. Job Summary: Under general supervision, and according to well defined policies and procedures, the MA/MR assists in the delivery of primary health and patient care management, interviews patients and/or patients’ representatives to obtain necessary personal, demographic, and financial information and identification. Performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, computer data entry and other record keeping tasks related to the patients’ registration within the registration areas. This position assists with flow of patients from the waiting area to exam rooms and perform preparatory work on patients to ensure efficient use of the physician’s time. Experience with medical terminology and practice management systems preferred. Department: Dr Alessio Location: Nutley, NJ Status: Full-time Shift: Days Hours: 8:30am-5pm Job Essentials: The ideal candidate will meet the following requirements and competencies. Bi-lingual Education Requirements: High School Graduate or equivalent or 5 years of Medical Assistant/PCT experience Completion of an accredited program for Medical Assistant/Patient Care Technician (PCT) preferred License/Certification/Registry: Current CPR Certification. Certified Medical Assistant (CMA)/Registered Medical Assistant (RMA)/Patient Care Technician (PCT). Certification required for injection administration and medication documentation/handling. Englewood Health job postings provide a minimum rate to comply with New Jersey Law. The rate of pay for each position will be determined based on a variety of factors including the candidate's relevant experience, qualifications, skills, etc. The minimum rate does not include bonuses/incentives, differential pay or other forms of compensation. In addition to the minimum rate, eligible employees may receive comprehensive benefits, including health insurance, retirement plans, paid time off, and other wellness resources. Minimum rate: 18.00

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  • Receptionist / Personal Assistant
    Receptionist / Personal Assistant
    hace 2 meses
    Jornada completa
    Manhattan, New York

    📌 Job Title: Entry-Level Receptionist / Secretary / Admin / Personal Assistant 📍 Location: Manhattan, Plaza District 🕒 Employment Type: Full-Time (On-site) 💼 Department: Administrative Support Position Overview: We are seeking to hire an entry-level staff for our new office location. This is a great opportunity for a motivated individual looking to grow with an excellent opportunity. You will serve as the first point of contact for visitors and clients while supporting day-to-day office operations and administrative tasks. Key Responsibilities: Manage calendars for meetings, travel, and personal commitments. Make travel arrangements for in-office professionals and special visitors. Sit in on meetings to take accurate minutes and distribute them as needed. Create memos, reports, and agendas in collaboration with office staff. Negotiate with suppliers and vendors to obtain quotes, order supplies, and maintain inventory levels. Prepare financial documents, including statements, invoices, letters, and reports. Disseminate important information, such as memos and updates, to relevant colleagues. Coordinate with upper-level staff at our other office locations in the U.S. and abroad. Welcome and direct visitors, manage incoming calls, and ensure a professional front-desk presence. Some nights and weekends required due to nature of international business and/or travel Qualifications: High school diploma or equivalent required; associate's or bachelor’s degree is a plus. Strong organizational and multitasking skills. Excellent written and verbal communication. Proficiency with Microsoft Office Suite (Word, Excel, Outlook). Strong attention to detail and ability to handle confidential information. Professional appearance and customer-focused attitude. Previous office or administrative experience is preferred but not required. What We Offer: Competitive entry-level pay with plenty of room for growth Supportive environment with training and personal mentorship Opportunities for growth and advancement

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  • Medical Assistant
    Medical Assistant
    hace 24 días
    $16–$20 por hora
    Jornada completa
    Manhattan, New York

    The Practice Gervaise Gerstner M.D. P.C. is an internationally-recognized Dermatology Practice. Dr. Gervaise Gerstner is one of the most respected and sought after physicians in New York City. A board certified dermatologist for over 19 years, Dr. Gerstner is acclaimed worldwide for her pioneering expertise with Fraxel laser treatments. She is supported by a small administrative and medical team that work closely together to provide each patient with an exceptional experience. We are looking to hire a Medical Receptionist/ Medical Assistant for a high profile dermatology office. Knowledge in the dermatology & beauty industry is ideal. Excellent organizational and administrative skills are needed on a daily basis. Medical Receptionists are expected to be compassionate and discrete with superb time management and record keeping skills. This role is an excellent position for college graduates pursuing medical school or other graduate school. We are looking to hire someone for 2 years, beginning in January 2026. We are open to hires looking to start part time, but the hire must work full time beginning in May 2026. To ensure success, the Medical Receptionist/ Medical Assistant should be a confident and professional individual with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility. Our Medical Receptionist/ Medical Assistant position encompasses a variety of responsibilities that are designed to provide support for additional staff and to the doctor directly. We are looking for someone who is enthusiastic, personable, friendly, and a team player. Responsibilities Include, not limited to: • Greet and attend to patients in person and over the phone., • Knowledge in the dermatology field to assist patients with questions while booking, • Knowledge in skincare products when helping patients build their at home regimens, • Professionally assist doctors, staff, visitors and patients as needed, • Maintain business inventory such as checking supplies, scheduling equipment and maintenance repairs., • Answer all phone calls in a professional and courteous manner., • Schedule appointments between doctors and patients., • Ensure that cosmetic and medical product stock levels are adequate and orders are made promptly., • Complete accurate documentation of patient visits., • Assist Dr. Gerstner with medical and cosmetic procedures., • Clean and prepare patient rooms., • Call in prescriptions and laboratory requests. Education • High School or Equivalent (Required), • Bachelor’s Degree (Preferred) Experience • Computer/EMR Skills (Preferred), • Phlebotomy (Preferred), • Customer Service (Preferred), • Medical Receptionist (1 year Preferred), • Dermatology Office (Preferred) Please apply with a resume and cover letter

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  • Medical Assistant
    Medical Assistant
    hace 2 meses
    $17–$19.5 por hora
    Jornada parcial
    Morrisania, The Bronx

    Job Title: Medical Assistant / Medical Receptionist Location: RH Medical Urgent Care Employment Type: Part-Time Job Summary: We are seeking a reliable, compassionate, and detail-oriented Medical Assistant/ Medical Receptionist to join our team at RH Medical Urgent Care. The ideal candidate will provide both clinical and administrative support, ensuring efficient patient flow, quality care, and excellent customer service. This dual role involves assisting providers with patient care as well as managing front desk operations and more Key Responsibilities: Clinical Duties: • Prepare exam rooms, equipment, and supplies for patient visits., • Record and update patient medical histories, vital signs, and other pertinent information., • Assist providers with examinations, procedures, and treatments., • Administer medications, injections, and perform basic lab tests (as permitted by law and training)., • Collect and prepare specimens for laboratory analysis., • Ensure infection control and cleanliness of medical equipment and work areas., • Medical Receptionist / Administrative Duties:, • Greet patients and visitors with professionalism and compassion., • Register patients, verify insurance, and collect co-pays or payments., • Schedule and confirm patient appointments., • Answer and route phone calls in a timely and courteous manner., • Maintain patient records in the EMR system with accuracy and confidentiality., • Support billing and coding processes as needed., • Handle patient inquiries and resolve concerns, escalating when necessary., • Able to give detail task to Supervisors. Qualifications: • High School Diploma or GED required; Medical Assistant certification preferred (CMA, RMA, or equivalent)., • Previous experience in urgent care, medical office, or healthcare setting strongly preferred., • Knowledge of medical terminology, EMR systems, and insurance verification., • Strong organizational, multitasking, and problem-solving skills., • Excellent communication and interpersonal abilities., • Ability to work in a fast-paced, team-oriented environment., • Responsible with maintaining work attendance. Working Conditions: • Fast-paced urgent care environment., • Evening, or holiday shifts may be required., • Frequent interaction with patients, providers, and clinical staff. Benefits (if applicable): • Competitive pay based on experience., • Paid time off and holidays., • Opportunities for professional development and growth., • 401K

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