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Job DescriptionDescription: Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Experienced Commercial Door Technician to join our company. We are considering applicants with at least 4+ years of door industry experience! As a Experienced Commercial Door Technician at Vortex Doors, you will play a crucial role in installing, repairing, and maintaining various types of doors, docks, and related hardware, ensuring they function efficiently and safely. Your attention to detail, problem-solving abilities, strong mechanical aptitude, and commitment to quality workmanship will be essential in meeting our customers' needs. We offer a great variety and complexity of service calls to customer sites while being safe and efficient out in the field. HIRING BONUS! $5,000 WITH DOOR EXPERIENCE REQUIRED Key Responsibilities: • Install, troubleshoot, and repair a variety of commercial doors, docks, and related hardware using appropriate tools and equipment., • Diagnose and conduct routine repair door-related issues, such as broken springs, hinges, locks, and electrical components. If you have a desire to learn welding we can train!, • Install and configure door hardware, such as locks, handles, closers, low-voltage, and access control systems., • Ensure that all installed doors meet safety and building code regulations and standards., • Provide excellent customer service by addressing customer inquiries, explaining repair processes, and offering solutions to door-related problems., • Maintain accurate records of service visits, repairs, and installations, and provide reports as required., • Diagnose, identify, and resolve technical issues with doors efficiently. Communicate with customers offering cost-effective solutions., • Industry-best training in our state-of-the-art training facility learning Commercial and Retail door openings, hardware, storefront glazing, and automatic doors., • Room for growth and opportunity with multiple levels of career advancement to excel and grow in your career., • Continued learning classes on Manual operated doors and dock equipment training for Industrial openings and options for industry certifications., • Training on Hollow metal door, frame, and hardware., • Strong Safety Culture., • Positive Work Environment., • Recognitions and Rewards., • Comprehensive Pay, health benefits, 401K match, 8 company paid holidays, and Vacation/Sick program., • Company provided uniform, tools, and an annual boot allowance., • Use of Company provided vehicle to conduct customer service visits. Requirements: • High school diploma or equivalent., • 4+ years’ experience in the commercial door service industry., • AAADM certified a plus., • Knowledge of various door types, brands, and hardware., • Excellent mechanical and technical skills., • Physically able to move items weighing 50 lbs. or higher., • Physical ability to continuously lift and bend, climb ladders up to 20’ in height, work on knees for extended periods of time and proficient operating power tools., • Possess interpersonal skills to relate to customers and solve issues., • Excellent communication skills to collaborate with others under any type of condition., • Excellent problem-solving and troubleshooting skills., • Ability to relay information in a fast-paced environment., • Ability to be persuasive with customers when necessary., • Attention to detail and a commitment to quality workmanship., • Reliable and Self Motivated, • Ability to use hand and power tools effectively., • Proficiency in performing mathematical calculations involving fractions and reading a tape measure accurately for precise measurements and installations., • Knowledge of safety regulations and adherence to safety protocols., • Full-time shifts are available between Vortex business hours of 7:00 AM - 5:30 PM, Monday through Friday and must be able to work some overtime and on-call hours., • Continuous on-going training provided as you continue to grow with Vortex., • The job environment is fast paced and results oriented., • Be able to drive a company vehicle and possess a valid driver license., • Must pass Drug test, Background check and Motor Vehicle check

Job Description As a Tijuana Flats Team-Member, you'll ensure Tijuana Flats standards and service levels are consistently met and that all customers always receive an uncompromising food experience! Responsible for Back of House in operations with the primary mission is to provide the guest with fresh food, outstanding guest service in a friendly fun and exciting atmosphere while supporting the shift leader and focusing on guest satisfactions. Walk-in interviews are available every day from 9am-11am, 2pm-4pm, 8pm-10pm If you have: • 1 year of BOH/PREP experience (none is okay, too! We love personalities!), • Positive, upbeat attitude, • Strong communication skills, • Self-disciplined and driven, • Dedication to providing exceptional guest service, • Balanced, Flexible Schedules with NO Late Nights, • OFF on 7 Major Holidays, • Competitive Pay, • Lots of room for advancement- WE ARE GROWING!, • A Fun, Upbeat Environment, • Competitive pay and lots of room for advancement, • Health Insurance and 401K available for Full Time employees, • ½ off Merch and Food, • Cleanliness, • Guest satisfaction, • Providing all guests with the highest standard of food quality, • Maintain Serve Safe Certification, • Create an environment that is positive, productive and fun to work in Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • Physical demands: While performing duties of the job, employee is occasionally required to stand, walk, sit, use hands to handle objects, tools, or controls; reach with hands arms; talk and hear. Employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus. Tijuana Flats is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different.

Job Description As a Tijuana Flats Team-Member, you'll ensure Tijuana Flats standards and service levels are consistently met and that all customers always receive an uncompromising food experience! Responsible for Back of House in operations with the primary mission is to provide the guest with fresh food, outstanding guest service in a friendly fun and exciting atmosphere while supporting the shift leader and focusing on guest satisfactions. Walk-in interviews are available every day from 9am-11am, 2pm-4pm, 8pm-10pm If you have: • 1 year of BOH/PREP experience (none is okay, too! We love personalities!), • Positive, upbeat attitude, • Strong communication skills, • Self-disciplined and driven, • Dedication to providing exceptional guest service, • Balanced, Flexible Schedules with NO Late Nights, • OFF on 2 Major Holidays, • Competitive Pay- Up to $17.00/ hour (Based on extensive food service experience), • Lots of room for advancement- WE ARE GROWING!, • A Fun, Upbeat Environment, • Competitive pay and lots of room for advancement, • Health Insurance and 401K available for Full Time employees, • ½ off Merch and Food, • Cleanliness, • Guest satisfaction, • Providing all guests with the highest standard of food quality, • Maintain Serve Safe Certification, • Create an environment that is positive, productive and fun to work in Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • Physical demands: While performing duties of the job, employee is occasionally required to stand, walk, sit, use hands to handle objects, tools, or controls; reach with hands arms; talk and hear. Employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus. Tijuana Flats is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different.

Job Description A-Team Solutions is seeking (1) Phlebotomist for a part-time position. Providers must float from the Palm Bay to Viera VA outpatient clinic locations as needed. Shift times would be 7:30am-4pm and 9:30am-6pm. Job Duties: Performs phlebotomy (venipuncture) and urine specimen collection on patients ranging from minimally to critically ill who may be hard to draw. Works as a phlebotomy technician, obtaining venous blood specimens from adults using knowledge of human anatomy, aseptic technique, and phlebotomy material selection (i.e. vacutainer, syringe, butterfly). Uses judgment in selection of phlebotomy site based upon the patient's condition, age group, and type of test to be performed. Prepares phlebotomy site for proper specimen collection, based upon knowledge of blood specimen types, request forms, anticoagulants and transport conditions testing procedures. Assists in training other personnel (employees and student trainees) in proper phlebotomy and specimen collection techniques. Performs processing procedures (centrifugation, splitting specimens into aliquots under the guidance of others, requiring knowledge of the correct type tube, amount of specimen needed, and procedure to be followed according to the test requested). Performs glucose tolerance testing by administering pretest substances, drawing blood at specific time intervals. Assists in disinfecting and closing the Phlebotomy Room at the end. of the shift. Contacts Medical Staff in handling patients in cases of fainting, convulsions, and illness. Conveys to the patient the intention of performing a phlebotomy while showing understanding and empathy for the patient's condition. Requirements: • High school graduate. certified phlebotomy training program. • Minimum 2 years experience in phlebotomy in an inpatient or outpatient setting., • Experience with accessioning of laboratory specimens, • Experience with processing of laboratory specimens, • Capable of reading standard operating procedures and adhering them to the current laboratory processes. • Communicate clearly the daily status and problems about the laboratory output to team members and senior management of the service. • Computer literate. -BLS (American Heart Association) A-Team Solutions is an Equal Opportunity Employer To learn more about A-Team Solutions, please visit us at like us on Facebook! Contact Kayla @ 606-356-9870 or Brandy @ 606-776-4364 Full-Time Employees: Medical, dental, vision, FSA, 401K with employer match, paid holidays, paid time off.

Job DescriptionRequisition Title: Bilingual Spanish Customer Service Representative (049J1) US-FL-MelbourneDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Representative (Bilingual Spanish) working on-site in Melbourne, Florida, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You’ll Be Doing In this role, you will be responsible for providing timely and professional customer service in response to inquiries and concerns by using available resources; responsible for learning and executing the complete call handling process. During a Typical Day, You’ll • Process, answer, and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools, and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved., • Provide professional, grammatically correct verbal responses to customer inquiries and concerns, and educate customers on our client's products and services., • Place outbound calls to customers and dealers (when necessary) to understand the needs of the customer and respond to customer inquiries and concerns., • Understand the use of technology, scripts, and product knowledge., • Actively listen to the consumer providing answers, while controlling the call to lead the consumer in an efficient, professional manner., • Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable., • Master desktop applications, such as Smartt Scripts, Siebel, Intranet, Documentum, Search engine, etc., • Ensure that all customer contacts are properly logged into Siebel, the CRC’s contact system, to allow for an accurate historical view of customers’ contacts with the CRC; Manage follow-up Log and audit documentation of customer files., • Communicate the resolution of inquiries to customers via outbound calls, based on defined inbound procedures, customer issues., • Handle difficult customer issues and avoid escalation whenever possible, positively and professionally., • Liaise with various CRC departments, i.e., Research, etc., • Attend team meetings, pep sessions, focus groups, and training sessions as scheduled., • Work on activities and/or projects as requested by the Team Leader., • Identify and relay to the Team Leader areas for improvement within the inquiry and concern resolution processes., • Relay customer service problems to the Team Leader when necessary., • Support the operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction., • Suggest marketing offers to customers during service calls., • High school diploma or GED required., • Fluent in Spanish and English, both written and verbal, • One (1) year of customer service experience is preferred, • Pay rate of $17.00 per hour, inclusive of base pay of $15.00 per hour + $2.00 per hour premium for the bilingual Spanish skill, • Health/Dental/Vision/Life Insurance, • Flexible Spending Account (FSA) and Health Savings Account (HSA), • 401(k) with company match, • Vacation/Sick Time and Paid Holidays, • Tuition Reimbursement, • Employee Assistance Program, • Employee Discount Program, • Training and Development Programs (Percepta College) You will be responsible for meeting expected customer service levels; supporting business performance goals of the Melbourne Customer Relationship Center by providing a full range of customer service; and answering regular customer inquiries and concerns via the telephone. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Job DescriptionLicensed Esthetician - The Refinery Medspa & Wellness Location: 4311 Norfolk Pkwy #114, West Melbourne, FL 32904 Position: Licensed Esthetician Reports To: Clinical or Spa Manager About Us: At The Refinery Medspa & Wellness, we offer high-quality skincare services and treatments that prioritize client results and satisfaction. We are committed to providing a welcoming environment where our clients can relax and rejuvenate. If you're passionate about skincare, building lasting client relationships, and working in a dynamic team, we'd love to meet you! Position Overview: As a Licensed Esthetician at The Refinery Medspa & Wellness, you will deliver safe, results-oriented skincare treatments while promoting long-term client care. You will engage with clients, recommend personalized treatments and products, and help clients achieve their aesthetic goals. A professional demeanor, adherence to protocols, and a commitment to client satisfaction are essential. Compensation: * Hourly Rate: $20–$30 per hour (depending on experience) * Additional Compensation: Commission and tips Work Schedule: * Expected Hours: Monday to Saturday * Weekends & Occasional Evenings: Required based on demand * Time off & PTO: Subject to advance approval and company policy Key Responsibilities: * Perform customized facials, dermaplaning, peels, extractions, and device-based treatments per protocol * Conduct thorough skin consultations and develop personalized treatment plans * Maintain accurate client charts, product logs, and consent documentation * Uphold cleanliness standards and efficient room turnover * Recommend products and encourage rebooking to enhance client outcomes KPI Tracking: Your performance will be reviewed monthly based on the following KPIs: * Rebooking rate * Retail-to-service ratio * Monthly revenue per provider * Client satisfaction and review volume * Treatment utilization and upgrade adoption You will have monthly meetings with leadership to review your performance and set growth goals. Training & Development: We provide advanced training at no cost. For training valued over $1,500, a 12-month retention clause applies. Early resignation may require repayment on a prorated basis. Confidentiality & Non-Solicitation: By joining our team, you agree not to solicit clients, employees, or vendors of The Refinery Medspa & Wellness for a competing business within 12 months following voluntary or involuntary termination. Additional Requirements: * Active and valid esthetician license must be maintained * Compliance with OSHA, HIPAA, and state board protocols is required * Any additional employment in the aesthetics industry must be disclosed and may be subject to non-compete review Why Join Us? * Work in a supportive, results-driven environment * Competitive compensation with commission opportunities * Opportunity to grow with advanced training * A dynamic team that values collaboration and client care

Job DescriptionDescription: PRIVATE COUNTRY CLUB SERVER OPPORTUNITY AT SUNTREE COUNTRY CLUB Suntree Country Club seeks a positive, energetic, and professional server. The candidate must possess excellent Customer/Member service, embody and demonstrate a confident engagement style that promotes a positive dining experience while maintaining the highest Member satisfaction levels. SUNTREE COUNTRY CLUB Established in 1975, Suntree Country Club is a private, member-owned country club built exclusively for the enjoyment, relaxation, and fellowship of its members, their families, and guests. The beautifully landscaped estate offers 36 holes of championship golf and a state-of-the-art short-game practice facility. Members enjoy a 13-court racquet complex that includes pickleball and a beautiful pool with a poolside bar. Food service is handled through 2 large, multi-function clubhouses, multiple kitchens, bars, private meeting rooms, and exercise facilities. Responsibilities • Provides immediate friendly, positive, and attentive attention to all Members/Guests upon seating., • Must be willing to learn and remember Member's names., • Detail orientated in taking food & beverage orders for Members/Guests., • Maintaining the highest standards of Member Service., • Memorizing the menu and recommend appetizers, meals and drinks from restaurant wine stock., • Deliver a memorable dining experience by resolving all Members issues promptly., • Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events., • Helps patrons select food and beverages by suggesting courses, explaining chef's specialties, identifying appropriate beverage pairings, and answering food preparation questions., • Service of orders in a timely, efficient manner per standard operating procedures., • Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs., • Remains readily accessible and attentive to Members and guests at all times, • Maintain a high level of safety and cleanliness, • Bus tables as needed, • Concludes dining experience by acknowledging choice of restaurant and inviting Members/Guests to return., • Ensures Members/Guests are charged correctly., • Keeps inventory of dining room items. Notifies management when items need to be replenished. Requirements: Qualifications • Ability to communicate and understand the directions of management., • Must be able to work rapidly during rush periods., • Attention to detail, • Organized The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. • Work a flexible schedule including nights, holidays, and weekends, • Ability to walk/stand for up to 8 hours, • Ability to lift and move tables, chairs, and equipment of 40lbs or more., • Be able to climb stairs, bend, stoop, reach overhead, pull & push and or lift a tray of 50lbs, • As Part of The Hiring Process Suntree Country Club Does Complete Background, Driving Record and Drug Screening *

Job DescriptionJob Description We are seeking a friendly and empathetic Customer Service Rep to join our team in Palm Bay, United States. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude. • Respond to customer inquiries via phone, email, and chat in a timely and professional manner, • Listen actively to customer concerns and provide appropriate solutions or escalate issues when necessary, • Process orders, refunds, and exchanges accurately and efficiently, • Maintain up-to-date knowledge of products, services, and company policies, • Collaborate with other departments to resolve complex customer issues, • Document customer interactions and maintain accurate records in our CRM system, • Identify and communicate common customer issues to improve overall service quality, • Meet or exceed performance metrics related to customer satisfaction and resolution timesQualifications, • Excellent verbal and written communication skills, • Strong active listening and problem-solving abilities, • Experience in conflict resolution and de-escalation techniques, • Proficiency in using computer systems, including CRM software, email, and chat applications, • Ability to multi-task and manage time effectively in a fast-paced environment, • 1-2 years of customer service experience preferred, • Customer service certification is a plus, • Patience, empathy, and a genuine desire to help others, • Ability to remain calm and professional under pressure, • Flexibility to work various shifts, including weekends and holidays, as needed Additional Information · Depth perception · Ability to differentiate between hot and cold surfaces Temperaments · The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions Physical Requirements including, but not limited to the following: Standing · Most tasks are performed from a standing position Walking · For short distances for short durations · Cases are usually lifted from floor and stacked onto shelves up to 72high Carrying · Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves · Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store · Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray Pushing · To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push · Trays may also be pulled Climbing · Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance Stooping/Bending · Forward bending at the waist is necessary at the pizza assembly station · Toe room is present, but workers are unable to flex their knees while standing at this station · Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day · Forward bending is also present at the front counter and when stocking ingredients Crouching/Squatting · Performed occasionally to stock shelves and to clean low areas Reaching · Reaching is performed continuously; up, down and forward Hand Tasks · Eye-hand coordination is essential; use of hands is continuous during the day · Frequently activities require use of one or both hands · Shaping pizza dough requires frequent and forceful use of forearms and wrists

Job Description Come launch the next step in your career where America launched its Space Program. Brevard Health Alliance, Brevard County’s only Federally Qualified Health Center, is currently recruiting for a Medical Assistant to join us in the heart of Brevard County’s Space Coast. Since 2005 our focus has been on putting the “community” in Community Health while delivering healthcare to more than 60,000 unique patients annually. Brevard Health Alliance offers competitive salaries, a comprehensive hiring package that includes Medical, Dental, Vision, Short and Long-term Disability Coverage and a 401K with company match, a generous personal leave program, a National Health Service Corps (NHSC) Approved Site for Loan Repayment and Qualified Employer for Public Service Loan Forgiveness, tuition assistance for continuing education, professional development, and the opportunity for upward mobility. We are expanding, we are growing. If you would like the genuine opportunity to make a profound difference in the delivery of primary care and community health, we invite your interest and application after reviewing the specifics and requirements for the Medical Assistant listed below. POSITION SUMMARY The Medical Assistant (MA) provides high quality, care for culturally diverse populations with acute and/or chronic illness in the Brevard Health Alliance outpatient care setting. They must be able to promote a safe environment for all patients including those with altered sensorium due to medication or an acute or chronic illness. MAs are responsible for collecting data, document using appropriate forms and electronic health records, follow policies, protocols and guidelines, adhere to policies and evaluate resources for each shift. Within their scope of practice, the MA performs routine administrative and clinical duties to assist the nurse, MD/DO/APRN/ or PA as part of the medical home healthcare team. The MA is accountable to the Manager of the assigned area with scope of practice and clinical competence oversight by the Director of Clinical Operations or designee. GENERAL EDUCATION REQUIREMENTS • High School Diploma or General Equivalency/Educational Diploma (GED), • Graduate from an accredited Medical Assistant Program or associate degree in Medical Assisting or one-year verifiable related experience as a Medical Assistant, • National Commission for Certifying Agencies (NCCA) Accredited Medical Assistant Certification or Registration or one-year verifiable related experience as a Medical Assistant o Verifiable related experience as a Medical Assistant for a minimal of 2 years could be accepted in lieu of above requirements. ADDITIONAL QUALIFICATIONS • Current BLS/CPR Certification from American Heart Association, • Knowledge of medical terminology, Health Insurance Portability and Accountability Act (HIPAA) compliance and basic clinical exam procedures, • Proficient using an Electronic Medical Record PRIMARY ACCOUNTABILITIES Primary Accountabilities of the MA include, but are not limited to the following: • Complete patient chart within established standards. Enter all applicable data into Electronic Medical Record (EMR). Verify chart for accuracy and completeness within established standards, • Prepare exam rooms for patient examination, keeping the rooms neat and clean between visits, • Prepare patient for examination and interview patient to record vital signs and medical histories, • Perform routine screening tests and assist the Provider with exams and minor procedures, • Change dressings, apply bandages, remove sutures, and perform other first aid procedures, • Perform routine laboratory tests, Electrocardiogram (EKG) and report results. Ensure all in clinic performed testing recorded in appropriate log books, • Administer medications or vaccinations as directed by Physician, • Acts on behalf of the Provider to authorize drug refills under direction of the Provider and provide prescription information to pharmacies per BHA protocol, • Clean and sterilize equipment and dispose of contaminated supplies or biohazard waste in accordance with Occupational Safety and Health Administration (OSHA) standards, • Discharge patients at the end of the visit and communicate with business staff to ensure appropriate scheduling of patients; maintain compliance with all department protocols, policies, procedures, and HIPAA, • Communicate openly with Managers, Director of Nursing or designee regarding any clinic issues or concerns, • Collaborate with integrated clinical team to ensure patients’ medical needs are met in an efficient and timely manner, • Participates in departmental continues quality improvement efforts, • Assists with indigent medication program, as applicable, • Enters dispensed medication onto excel spreadsheet and reconciles pharmacy inventory as applicable, • Ensures pediatric patients are up to date on all immunizations and are entered correctly into EMR and Florida Shots, • Maintains lab and medical equipment Quality assurance (QA) as needed, and ensures QA’s are being done appropriately, • Based upon education and experience, MA may serve as a resource and preceptor for other MAs, or provide oversight for day-to-day operations of the clinical area, • Documents in a timely, accurate, and concise manner., • Performs daily duties and quality controls including but not limited to:, • AED check, • HgbA1C and Glucometer quality controls, • Medication refrigerator temperature, • Clean and Dirty utility room checks, • Stocking supplies, • Checking for expired supplies and medications, • Prepares, administers and documents medications with alertness to actions, side effects, adverse reactions and contraindication following BHA policies/procedures., • Makes observations and reports changes in the patient’s condition and other significant observations to appropriate team members verbally and/or in writing., • Recognizes the signs of potential or active disruptive behavior and quickly intervenes with appropriate therapeutic interventions., • Communicates effectively with a variety of individuals and functions calmly in situations, which require a high degree of sensitivity, tact, and diplomacy., • Adheres to ethical principles and standards while maintaining appropriate professional boundaries when delivering care., • Maintains confidentiality. Performs nonstandard and specialized practical nursing activities according to scope of practice., • Performs competent care for patients using the Medical Home model, specific duties include but are not limited to:, • Gather information from non-scheduled patients such as a chief complaint to document and communicate information to the Nurse and/or healthcare team., • Check patients in for appointments and gather vital signs., • Orders labs and diagnostic tests appropriate for the scope of practice following policy/protocol., • Answer desktop alters and messages within 24-48 hrs. Call back patients within 24-48 hrs., • Evaluate and work to close clinical gaps as indicated, • Perform daily huddle with healthcare team, • Participate in reaching annual Patient Satisfaction goals, • Perform pre-appointment phone calls and chart preparation, • Perform other administrative or clinical duties as assigned, • Takes ownership and represents Brevard Health Alliance’s mission and organizational goals established by the executive committee. These include, but are not limited to: Productivity, Quality, Patient Satisfaction, and Employee Retention. It is the duty of each BHA employee to incorporate these goals into all daily work routines and strive to achieve and surpass all goals by working as a team. The mission and goals of BHA will be incorporated into each associate’s performance plan to be evaluated annually

Job DescriptionRequisition Title: Bilingual French Customer Service Case Manager (049IY) US-FL-MelbourneDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Case Manager (Bilingual French) working fully remote in Melbourne, FL, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You’ll Be Doing The Customer Service Case Manager (Bilingual French) will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the Customer Service Case Manager (Bilingual French) is empowered to make decisions using customer satisfaction tools to resolve customer concerns and ensure customer loyalty. During a Typical Day, You’ll • Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services, • Act as a resource for all product knowledge and service support, • Schedule activities as required for special events, • Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner, • Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction, • Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs, • Be responsible for handling emails and chats, • Exhibit strong follow-up and organizational skills in both verbal and written communication, • Be responsible for resolving customer issues using all available resources, including Dealers (i.e., service personnel, subject matter experts (SMEs), leadership, and field service engineers)., • Return all email and voice mail messages promptly and follow up with customers and dealers as committed, • Be responsible for documenting customer inquiries and concerns, • Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans, • Participate in business-related marketing and sales projects, • Meet specified goals as set forth by management, • Provide feedback to management for the continued and improved performance of the department to foster positive results and growth, • High school diploma required; an Associate or bachelor’s degree is preferred, • Bilingual English and Canadian French (Fluent) – must be able to pass verbal and written assessments, • A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales, • Experience in a luxury field (hospitality or brand product) is a plus, • Knowledge of the automotive industry is a plus, • Strong verbal and written communication skills, • Strong customer service, interpersonal, and relationship-building skills, • Excellent English language (oral and written), with grammatical knowledge and etiquette, • Pay rate of $20.34 per hour, inclusive of the base pay of $18.34 per hour + $2.00 per hour premium for the bilingual French skill, • Health/Dental/Vision/Life Insurance, • Flexible Spending Account (FSA) and Health Savings Account (HSA), • 401(k) with company match, • Vacation/Sick Time and Paid Holidays, • Tuition Reimbursement, • Employee Assistance Program, • Employee Discount Program, • Training and Development Programs (Percepta College) This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Job DescriptionRequisition Title: Temporary Lead Customer Experience Specialist (04B9R) US-FL-MelbourneDescription At Percepta, we bring first-class service across each market we support. As a Lead Customer Experience Specialist in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Lead Customer Experience Specialist (LCXS) will support CX Specialists and customers as the subject matter expert as it relates to product knowledge and customer care. The LCXS will demonstrate high levels of contact center values including problem solving, customer first mentality, and always promoting a sense of family and teamwork. Like the CX Specialist role, the LCSX will support incoming customer inquiries as well as escalated cases while assisting with floor coaching and development. During a Typical Day, You’ll Employee and Customer Experience • Promote company and contact center values and culture, • Receive and handle escalated customer concerns for the operations, • Use common call center telephone and computer technology, • Enters and retrieves data, • Works in a team, • Manage their own work, • All the duties of CX Specialist including, but not limited to, providing an exceptional customer experience for customers involving a high level of product or service knowledge, often autonomously acquired; this is accomplished by building a relationship of trust and enthusiasm while guiding the customer from website to pre-buy experience, to include:, • Vehicle Knowledge and Availability, • Price building, • Local promotions for the brand, • Scheduling test drives, following up with the Dealer the day prior and Customer 2 days after the test drive date, • Assist with specifications of vehicle, • Assist with customer/Dealer connection, • Educate the customer on products and services, • Uses multiple technologies such as telephony, Internet services and face-to-face contact, • Reviews reports, correspondence, and cases, • Takes responsibility for the outcomes of customer contact and rectifying complex situations involving emergencies, substantial complaints and faults, disruptions, or customer dissatisfaction, • Recognizing when it is appropriate to seek advice or escalate a case to a Team Leader, • Deals with queries escalated by CSR’s, • Records details about customer, case, and vehicle succinctly and accurately in all relevant databases, • Deputies for Team Leader when Team Leader is away, • Delegates work accordingly, • Contributes performance management feedback to CX Operations Supervisor, • Provides a leadership element to the team as a coach, mentor, or senior staff member, • Communicate resolution/information to customers in a confident and knowledgeable manner, • Can resolve and advise on employment issues, • Applies Percepta policy and procedure effectively and consistently, • Assist in special projects and participate in any other duties as requested, • Adheres to the Percepta global values, • Act as a resource of all product knowledge and service support, • Scheduling activities as required for special events, • Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner, • Act as a liaison between customer, service support and dealership by following up to ensure customer satisfaction, • Responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs, • Responsible for handling emails and chats, • Exhibit strong follow up and organizational skills, in both verbal and written communication, • Responsible for resolving customer issues using all available resources, including Dealers, Subject Matter Experts’, COM’s, Field Service Engineers, and Resolution Specialists, • Return all email and voice mail messages promptly and follow up with customers and dealers as committed, • Responsible for documenting customer inquiries and concerns, • When necessary, use applicable customer satisfaction tools to resolve customer issues. Tools include Financial Assistance, Service Plans, Extended Service Plan options, payments, and maintenance plans, • Manage financial assistance requests, • Participate in business related marketing and sales projects, • Ability to meet specified goals as set forth by Performance Expectations, • Provide feedback to management for the continued and improved performance of the department to foster positive results and growth, • Work as a team player – assist other team members when in need of support Education · High School Diploma required; Associate’s or Bachelor’s degree preferred Experience · Experience, appreciation and/or passion for trucks and/or automotive in general - luxury, function, and utility · 2 years of experience in a Contact Lead Customer Experience Specialist, hospitality industry, or PR/Sales field · Knowledge of the automotive industry a plus · Experience in a luxury field (hospitality or brand product) a plus Skills · High level of trust and integrity · Strong verbal and written communication skills · Detailed listening skills · Strong customer service, interpersonal and relationship building skills · Time management and ability to prioritize projects and customer needs · Conflict resolution skills – listen to the customer · Exercise good service and business judgment with end goal of customer satisfaction · Excellent English language, oral and written, with grammatical knowledge and etiquette · Ability to sway the opinion of others through verbal and/or written correspondence · Ability to blend personality with professional demeanor to provide the customer with a comfortable conversation · Use of technology for product resourcing to resolve customer issues · Typing Skills · Knowledgeable in MS Office, Email, Texting and Chat · Ability to work through multiple computer screens · Ability to work calmly under pressure · Displays professionalism in demeanor, language, and appearance What You Can Expect · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) A Bit More About Your Role Other • Call Lead Customer Experience Specialist environment, open 24/7, • Must be able to interact with all internal and external departments and contacts Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Job DescriptionRequisition Title: Customer Care Representative II (04B5E) US-FL-MelbourneDescription Customer Care Representative II Percepta brings first-class service across each market we support. As a Customer Care Representative II in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing • The Customer Care Representative works under the direct supervision of the Team Leader and is responsible for providing a timely and professional service in response to a wide variety of inquiries including Over the Air customers and concerns by using available resources to our US retail customers and dealers., • High School Diploma or equivalent, • 6 months Customer Service experience required, • Previous experience supporting customers through phone preferred, • Experience or interest in working with technology is preferred, • Experience with customer contact systems, • Adaptability and flexibility to work within different channels within the program as needed, • Solid computer skills, internet savvy, and experience using CRM software, • Ability to type and speak at the same time, • Strong problem solving, troubleshooting experience, resolving technical problems from start to finish, • Exceptional oral and written communication skills, portraying a high degree of professionalism with customers and all levels of the organization, • Experience working in the automotive or wireless telecommunications industry is an asset, • Strong customer service skills, • Experience with and appreciation for electronic devices and computers, along with willingness and ability to quickly learn new technology, • Ability to advise and educate customers in a way they can understand - possess patience to work through technical issues with non-technical customers, • Ability to learn quickly and eagerness to learn new techniques and skills, • Highly organized, detail oriented, and able to thrive in a fast paced, changing environment, • Starting hourly rate of 15.00, • Health/Dental/Vision/Life Insurance, • Flexible Spending Account (FSA) and Health Savings Account (HSA), • 401(k) with company match, • Vacation/Sick Time and Paid Holidays, • Tuition Reimbursement, • Employee Assistance Program, • Employee Discount Program, • Training and Development Programs, • Promptly processes and answers/resolves customer inquiries, concerns or technical questions, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided., • Communicate professional, grammatically correct verbal and written responses to customer inquiries and concerns; educate the customer on client products and services., • Understand use of technology, scripts, and product knowledge. Actively listens to the consumer providing answers, while controlling the call to lead the consumer in an efficient professional manner., • Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable., • Handle difficult customer issues and avoiding escalation whenever possible in a positive and professional manner., • Ensure that all customer contacts are properly logged into FMC360, the CRC’s contact system, to allow for an accurate historical view of customer’s contacts; manage follow-up log and audit documentation of customer files., • Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for basic to intermediate level issues., • Master desktop applications, such as EyeQ, Intranet, AAF, Search engine, etc., • Follow-up with the customer if required, to ensure the full resolution of the problem., • Employs customer satisfaction (e. g. AWA) tools according to guidelines., • Recommends changes to departmental policies and procedures to improve support services provided to the customer, keeping the Team Leader informed of any issues as they arise., • Attend team meetings, pep sessions, focus groups, and training sessions as scheduled., • Provides recommendations to Team Leader regarding the resolution of recurring problems. Assists in formulation of problem-solving techniques for newly discovered issues., • Maintain exceptional product knowledge as it relates to technical support. Remains knowledgeable of product and service offerings, current industry products and technologies., • Supports the operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction., • Suggest marketing offers to customers during service calls. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other. LI-Onsite

Job DescriptionRequisition Title: Customer Service Representative (049IZ) US-FL-MelbourneDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Representative working on-site in Melbourne, Florida, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You’ll Be Doing The Customer Relationship Center (CRC) Customer Service Representative is responsible for providing timely and professional customer service in response to inquiries and concerns by using available resources. During a Typical Day, You’ll • Promptly process and answer, and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools, and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved., • Communicate professional, grammatically correct verbal responses to customer inquiries and concerns; educate the customer on client products and services., • Place outbound calls to customers and dealers (when necessary) to understand the needs of the customer and respond to customer inquiries and concerns., • Actively listen to the consumer providing answers, while controlling the call to lead the consumer in an efficient, professional manner., • Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable., • Master desktop applications, such as the client CRM, Intranet, Company Search engine, Warranty, and Policy Manuals, etc., • Ensure that all customer contacts are properly documented in the client’s CRM, to allow for an accurate historical view of customers’ contacts with the CRC; Manage follow-up Log and audit documentation of customer files., • Communicate the resolution of inquiries to customers via outbound calls, based on defined inbound procedures, and customer issues., • Handle difficult customer issues and avoid escalation whenever possible, positively and professionally., • Liaise with various CRC departments, i.e., Research, etc., • Attend team meetings, pep sessions, focus groups, and training sessions as scheduled., • Work on activities and/or projects as requested by the Team Leader., • Identify and relay to the Team Leader areas for improvement within the inquiry and concern resolution processes., • Relay customer service problems to the Team Leader when necessary., • Support the operation through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction., • A high school diploma or GED is required, • A minimum of one year of experience in customer service and/or sales is preferred, • Prior knowledge/experience in the automotive industry is a plus, • Strong written and oral communication skills with all levels of the organization, • Strong customer service, interpersonal, and relationship-building skills, • Strong multi-tasking skills, • Strong organizational, time management, planning, and problem-solving skills, • Strong team-building skills, self-sufficient, resourceful, and works well with minimal supervision, • The ability to demonstrate a high degree of professionalism, • Working knowledge of computers, • Starting pay rate of $15.00 per hour, • Health/Dental/Vision/Life Insurance, • Flexible Spending Account (FSA) and Health Savings Account (HSA), • 401(k) with company match, • Vacation/Sick Time and Paid Holidays, • Tuition Reimbursement, • Employee Assistance Program, • Employee Discount Program, • Training and Development Programs (Percepta College), • Award-winning Employee Rewards Program (Perci Perks) You will also be responsible for learning and executing all applicable call handling processes per the approved processes. Additionally, you will be responsible for meeting expected customer service levels and supporting business performance goals of the CRC by providing a full range of customer service, answering regular customer inquiries and concerns via multiple channels (telephone, correspondence, and email). Customer inquiries may include, but are not limited to, questions/concerns around the following: in-vehicle technology system use and troubleshooting, vehicle concerns inside and outside of warranty, mobile phone application support and troubleshooting, brand inquiries, vehicle specification inquiries, owner account inquiries, and basic vehicle feature utilization inquiries and concerns. Where appropriate, you will assist in facilitating customer/dealer communication while advocating on the customer’s and the company’s behalf. You will continuously look for ways to add value to the customer experience and promote brand loyalty. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Job DescriptionDescription: We are seeking a skilled and personable Poker Dealer to facilitate poker games in a professional, fair, and engaging manner. The ideal candidate will have strong knowledge of poker rules, excellent customer service skills, and the ability to maintain a smooth flow of play while ensuring compliance with gaming regulations. Key Responsibilities: Shuffle and deal cards accurately and efficiently. Manage betting rounds, collect chips, and handle payouts. Maintain a friendly and welcoming atmosphere for all players. Monitor player behavior to ensure compliance with poker room policies and gaming laws. Keep the game moving at an appropriate pace without rushing players. Report any irregularities or suspicious activities to the floor supervisor. Work Environment: Evening, weekend, and holiday shifts are required. Extended periods of standing. Competitive hourly wage plus tips. Requirements: Qualifications & Skills: Proven experience as a poker dealer (1 year Min) or completion of a dealer training program. In-depth knowledge of poker variants, rules, and betting structures. Games to be knowledgeable in 1/2 NLH, 5/5 PLO, 5/5 Big O, 2/4 Omaha and Straight 2. Strong mathematical skills for quick and accurate chip counting. Excellent communication and interpersonal skills. Ability to remain calm and professional under pressure. Must meet legal age requirements for gaming employment. Ability to obtain and maintain a Florida Gaming License

Job DescriptionDescription: Why Everstory At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support. We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed. The Impact You Will Make The Funeral Director is an ambassador for Everstory Partners in their community, representing the highest level of care for our customers and their loved ones during their time of need. They possess an unparalleled attention to detail and care deeply about providing an experience that comforts and provides hope for loved ones experiencing grief. The Everstory Partners Funeral Director will mentor and lead a team of funeral professionals as they strive toward excellence in service. You will also be responsible for: • Meeting with clients to make funeral arrangements, explaining service options, assisting in casket selection, providing pricing information, and preparing standardized contracts for services., • Performing technical and cosmological embalming services., • Finalizing details discussed during arrangement conferences with with appropriate tracking & compliance documents., • Directing funeral services and visitation, including greeting family members, opening parlor, coordinating and instructing pallbearers, greeting and escorting clergy to chapel. May assist with funerals while not acting as primary director or act as hearse or limousine driver when needed., • Preparing or coordinating preparation and issuance of permits and documents associated with funerals and embalming. This includes death certificate, permits from coroner, writing embalming case study and others as required., • Removing and transporting deceased from home or hospital to funeral home., • Maintaining cleanliness of preparation room and equipment., • Performing all other related functions as assigned. Core Competencies: • Compassion - Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others., • Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect., • Ethics and Values - Adheres to appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.Requirements:, • 1 year of experience as a licensed funeral director and 2 years of post-secondary education; graduating from an accredited school of embalming or mortuary science., • Must be a licensed funeral director and embalmer or the ability to obtain a state license; ability to obtain any additional licensing required by the state., • Possesses a high degree of concentration and attention for a continuous period of time., • Excellent interpersonal and communication skills with an understanding of the complexity of death care. Able to provide an empathetic and caring environment for our customers and their loved ones., • Strong capability to lead a team and collaborate effectively with others in a team atmosphere., • Able to occasionally stand/walk and frequently lift or push., • Possesses valid state driver's license. Everstory Partners is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees including: • Medical, Dental, Vision, Life, AD&D and STD Insurance, • Tuition Reimbursement, • Career Advancement and Training, • Funeral and Cemetery Benefits, • Employee Referral Bonus The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. They include skill set, experience and training, licensure and certification, and other business and organizational needs. This range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.

Job DescriptionRequisition Title: Customer Service Case Manager (049J0) US-FL-MelbourneDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Case Manager working on-site in Melbourne, Florida, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You’ll Be Doing The Customer Service Case Manager will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues promptly. In this role, the Customer Service Case Manager is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. During a Typical Day, You’ll • Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services, • Act as a resource of all product knowledge and service support, • Schedule activities as required for special events, • Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner, • Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction, • Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs, • Be responsible for handling emails and chats, • Exhibit strong follow-up and organizational skills in both verbal and written communication, • Be responsible for resolving customer issues using all available resources, including Dealers (i.e., service personnel, subject matter experts (SMEs), leadership, and field service engineers), • Return all email and voice mail messages promptly, and follow up with customers and dealers as committed, • Be responsible for documenting customer inquiries and concerns, • Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans, • Participate in business-related marketing and sales projects, • Meet specified goals as set forth by management, • Provide feedback to management for the continued and improved performance of the department to foster positive results and growth, • High school diploma required; an associate's or bachelor’s degree is preferred, • A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales, • Experience in a luxury field (hospitality or brand product) is a plus, • Knowledge of the automotive industry is a plus, • Strong verbal and written communication skills, • Strong customer service, interpersonal, and relationship-building skills, • Excellent English language (oral and written), with grammatical knowledge and etiquette, • Starting pay rate of $18.34 per hour, • Health/Dental/Vision/Life Insurance, • Flexible Spending Account (FSA) and Health Savings Account (HSA), • 401(k) with company match, • Vacation/Sick Time and Paid Holidays, • Tuition Reimbursement Employee Assistance Program, • Employee Discount Program, • Training and Development Programs (Percepta College) This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Job DescriptionRequisition Title: Luxury Client Service Manager (04B0A) US-FL-MelbourneDescription At Percepta, we bring first-class service across each market we support. As a Client Service Manager on-site in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing… The Client Service Manager (CSM) will work with luxury clients as a brand ambassador to exceed client and dealer expectations in all deliverables. The CSM must possess the skills to answer inbound client contacts from multiple channels, properly address those inquiries using our clients’ resources, and create and manage complex cases through to resolution. The CSM will deliver and foster a premier level of service for our clients and dealerships based on trust and respect, and by developing and maintaining strong professional relationships. This position is the single point of contact for our clients to address sales and service inquiries and concerns. Under the direction of the Client Operations Manager, the CSM will answer questions resolve concerns raised by clients, and respond to contacts generated by Dealers and Field Personnel. In this role, the CSM is empowered to make decisions using client satisfaction tools to resolve client concerns. The CSM will also be expected to ensure the selling and/or servicing dealer provides a high-quality, timely and professional response to clients who have contacted us. The CSM will be responsible to identify process improvement recommendations that drive client and dealer satisfaction and advocacy at the LCRC. During a Typical Day, You’ll Build… RELATIONSHIPS • Provide superior level of client service with focus on building relationship of trust, empathy and enthusiasm with each vehicle owner Responsible for handling inbound client calls regarding sales and service inquiries or concerns in a courteous and professional manner, displaying poise and confidence in their communications * Responsible for handling inbound client emails regarding sales and service inquiries or concerns, corresponding with clients using professional, grammatically correct, written responses * Responsible for resolving client issues using all available resources including Dealers, Team Leaders, Subject Matter Experts (Sales and Technical), Field Service Engineers, and Concern Resolution Specialists TRUST * Act as a liaison between clients and dealerships, providing excellent service to all parties by building rapport and anticipating requests and questions * Return all voice mail and email messages promptly, and follow-up with clients and dealers at the time expected * Be prepared to explain information supporting decisions communicated to vehicle owners. RESPECT * Responsible for documenting client inquiries or concerns in the applicable CRM tool and promptly addressing inquiries or concerns on a first call (email) basis after determining the appropriate actions necessary based upon training, job aids, and research (including calling dealers when necessary to investigate alternative solutions and provide client feedback) * Be understanding of the client’s communication preferences, style, and time * Responsible for following up on issues or concerns to the point of escalation or resolution * When providing information, check for understanding and agreement. IN CONTROL * When necessary, use applicable client satisfaction tool(s) to resolve client concerns. Tools available include Financial Assistance, Service Component Plan, Extended Service Plan, Vehicle Payment, and Maintenance Plans * Anticipate follow-up questions and related requests from the client * Judge when the client is open to receiving additional information * Manage financial assistance requests within CSM Delegation of Authority (DoA) for vehicles and obtain documented Leadership approval for requests in excess of DoA * Participate in call monitoring as requested. What You Bring to the Role • High School Diploma Required 3 – 5 years problem resolution and escalation issues in client contact environment * 3 – 5 years client service experience with decision making authority * Experience supporting luxury clients an asset * Experience in automotive industry, hospitality and/or luxury environment preferred * 3 - 5 years prior use of outstanding verbal/written communication in previous employment * Experience with dealer operations and handling escalated client issues an asset * Knowledge of Client Contact Process and Guidelines, Escalated Handling Process, Client Arbitration, Warranty Program an asset * Previous exposure to highly professional office environments (medical, financial investments) a plus. Skills * High level of trust and integrity * Dedication to following through on commitments * Ability to act on behalf of the company and demonstrate a high degree of professionalism, tact and diplomacy * Excellent English language oral and written communication skills, including strong reading and comprehension skills, spelling and punctuations and proven email etiquette in a business environment * Strong client service and conflict resolution skills with a commitment to quality and client satisfaction * Ability to demonstrate empathy and build professional relationship during short telephone conversations * Exercise good judgment in problem resolution * Ability to work well within a close team environment, self-sufficient, resourceful, and works well with minimal supervision * Ability to build strong professional relationships with dealer and field management and adapt approach to different management styles * Ability to communicate clearly and correctly, both in writing and on the phone, and respond effectively to follow-up questions and requests for additional information * Strong organizational, time management and problem-solving skills * Conflict resolution skills * Multi-tasking skills * Ability to answer and complete phone calls in a timely manner * Ability to use a desktop computer * Typing skills – accurately type minimum 30 words per minute. What You Can Expect • Starting hourly rate of $18.34, with incentives, • Health/Dental/Vision/Life Insurance, • Flexible Spending Account (FSA) and Health Savings Account (HSA), • 401(k) with company match, • Vacation/Sick Time and Paid Holidays, • Tuition Reimbursement, • Employee Assistance Program, • Employee Discount Program, • Training and Development Programs Shift differential pay provided. -Candidates must have an open availability from 7:30AM-12 Midnight (Will only be scheduled 40hrs/week) • Position includes a paid training period, and recurrent or new product training is provided as needed Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other.

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

If needed, try out products or services ahead of your session. Earn up to $750 a week in your free time by providing feedback on everyday products and services. No customer service representative experience required.

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

If needed, try out products or services ahead of your session. Earn up to $750 a week in your free time by providing feedback on everyday products and services.

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

During a Typical Day, You'll Receive inbound phone calls, emails, and chats through our Automotive E-commerce Portal Effectively utilize multiple systems in providing prompt, courteous, and accurate information Resolve complex interactions using the appropriate escalation process Use appropriate res