Automotive Service Advisor/ Writer
5 days ago
Englewood
Job Description DARCARS Automotive Group is now seeking a Service Advisor! As the Service Advisor you are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention. • Greet customers in a timely, friendly manner and obtain pertinent vehicle information, • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications, • Generate and provide customers with a complete and accurate estimate of repair orders, • Establish and communicate completion time of repair with customer and technician, • Answer incoming service calls, • Maintain and schedule service appointments, • Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI, • Follow the manufacturer’s warranty guidelines and procedures, • Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s), • Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property, • Must be able to manage in a fast paced work environment with limited supervision, • Must have great customer service, phone and computer skills, • Previous automotive Service Advisor experience preferred, • Must be a minimum of eighteen years of age, • Must have a valid driver's license, • Insurance: medical, vision, dental, • Short-term and long-term disability plans, • Life Insurance, • Employee discounts on vehicle purchases, parts and service repairs We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated. #indeedservice #indeedmedium Powered by JazzHR g8vDmvbRkQ