Emergency Room Supervisor / Charge Nurse
3 months ago
Dallas
Job DescriptionDescription: White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. The Emergency Department Charge Nurse/Supervisor provides clinical leadership and operational oversight of the Emergency Department during assigned shifts. This role ensures safe, efficient, and high-quality patient care delivery while managing daily operations, staff coordination, and regulatory compliance. As part of a 24/7 leadership team, the Charge Nurse serves as the administrative and clinical authority for the department during their shift. ESSENTIAL DUTIES AND RESPONSIBILITIES Clinical Leadership • Provide direct oversight of all clinical activities in the Emergency Department during assigned shift, • Ensure appropriate patient triage, assessment, and treatment protocols are followed, • Assist with critical patients and complex clinical situations as needed, • Monitor patient flow and implement strategies to optimize throughput and reduce wait times, • Manage daily staffing assignments based on patient acuity and volume, • Coordinate with nursing staff, physicians, ancillary services, and support departments, • Address patient and family concerns, complaints, and service recovery needs, • Ensure adequate supplies, equipment, and resources are available, • Supervise, mentor, and support ER nursing staff and support personnel during shift, • Conduct real-time performance feedback and coaching, • Address attendance, behavioral, or performance issues as they arise, • Facilitate communication between staff and leadership, • Monitor and enforce compliance with regulatory standards (CIHQ, CMS, state regulations), • Ensure adherence to infection control protocols and environmental safety standards, • Participate in quality improvement initiatives and safety reporting, • Investigate incidents, near misses, and adverse events; complete required documentation, • Participate in daily operational huddles and communicate shift priorities, • Document shift activities, incidents, and staffing challenges, • Support EMR optimization and proper documentation practices Required: • Current Texas RN license in good standing, • Minimum 5 years of emergency nursing experience, • Minimum 2 years of charge nurse or supervisory experience in emergency setting, • BLS, ACLS, PALS, and TNCC certifications (or ability to obtain within 90 days), • CEN (Certified Emergency Nurse) certification required within 1 year of hire, • Strong knowledge of emergency nursing standards, EMTALA regulations, and CIHQ requirements, • Bachelor of Science in Nursing (BSN), • Experience with EMR systems (facility currently implementing new system), • Previous experience in multi-facility healthcare systems, • Clinical expertise in emergency and trauma care across all age groups, • Strong communication skills with patients, families, physicians, and interdisciplinary teams, • Ability to make sound decisions under pressure and manage multiple priorities, • Proficiency in conflict resolution and difficult conversations, • Commitment to fostering positive team culture and employee engagement, • Understanding of regulatory compliance and accreditation standards, • Ability to work 12-hour shifts with extended periods of standing and walking, • Capability to lift, turn, and position patients (up to 50 lbs with assistance), • Manual dexterity for clinical procedures and computer documentation, • Visual and auditory acuity to monitor patients and equipment, • Fast-paced emergency department with varying patient volumes and acuity levels, • Exposure to infectious diseases, bodily fluids, and hazardous materials, • Potential exposure to combative or emotionally distressed patients, • 24/7 operation requiring shift work including nights, weekends, and holidays, • Uphold White Rock Medical Center's mission, values, and anchor mission commitments, • Participate in Hospital Week activities, town halls, and employee engagement initiatives, • Support nursing culture improvement efforts and leadership development, • Contribute to strategic planning and transition from reactive to proactive operations Experience: • Graduate of accredited school of nursing. 1 -2 years of ED experience preferred. BSN preferred. Licensure/Certifications:, • Current professional RN license issued and/or recognized by Board of Nurse examiners for the State of Texas. BLS and ACLS required. PALS or ENPC certification is required within 6 months of hire. TNCC is preferred. Note: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.