Reservation Agent
7 days ago
Telluride
Job Description Description Salary starting @ $20.00 - $22.50/hr, depending on experienceWe are hiring a full-time, year-round, on-site Reservations Agent. Are you looking for a rewarding job that still allows you to enjoy Telluride living? The Mountain Lodge Telluride is looking for a few energetic, detail minded, outgoing and fun-loving people to join our fast-paced Reservations Team. Ready to make a change? With a job here, you can apply your knowledge and positive attitude to helping our guests and visitors. We offer great pay, ski pass/end of season bonus, benefits, 401(k) with match, PTO, etc. Purpose of Position: The Reservation Agent is responsible for handling all guest and owner reservation inquiries in a courteous, professional, and efficient manner at a full-service condominium hotel. This role ensures accurate booking of accommodations, promotes hotel amenities, maximizes occupancy and revenue, and delivers exceptional service consistent with brand standards. Essential Job Functions/Responsibilities to include the following. (other duties may be assigned. Management also reserves the right to change or modify position descriptions from time-to-time to meet the needs of the business with or without notice). * Reservations & Sales • Process all reservation requests via phone, email, online platforms, and in person., • Accurately input, modify, and cancel reservations using OPERA Property Management System (PMS)., • Manage and track leads, inquiries, and follow-ups through the TrackPulse Lead Management System., • Promote room upgrades, packages, and hotel amenities to maximize revenue., • Provide detailed information about room types, rates, policies, and availability., • Maintain thorough knowledge of seasonal rates, promotions, policies and inventory., • Follow up on pending reservations and sales opportunities to convert inquiries into confirmed bookings., • Assists in selling trip insurance to guests. Guest & Owner Relations • Respond promptly and professionally to guest and condominium owner inquiries., • Coordinate owner bookings in accordance with rental program agreements ins absence of Reservations Manager, • Communicate special requests to relevant departments (Housekeeping, Engineering, Front Desk)., • Handle guest concerns related to reservations with diplomacy and problem-solving skills., • Administrative Duties, • Maintain accurate reservation records and documentation within OPERA PMS., • Monitor room availability and inventory controls., • Update and manage lead status and reporting in TrackPulse., • Assist with group blocks and special event reservations when needed., • Prepare daily arrival reports, review booking reports, traces reports and follow up., • High school diploma or equivalent required; hospitality degree preferred., • 1–2 years of experience in hotel reservations, front desk, or hospitality sales preferred., • Experience in a condominium or mixed-use hotel environment a plus., • Proficiency with OPERA Property Management System (PMS) or another PMS helpful but will train, • Experience using TrackPulse Lead Management System or similar CRM/lead tracking platform preferred., • Strong verbal and written communication skills., • Excellent customer service and sales abilities., • Strong attention to detail and organizational skills., • Ability to multitask in a fast-paced environment., • Must allow for a flexible schedule, including evenings, weekends, and holidays.NOTE: This job description is not intended to be all-inclusive and may change from time to time. Employees may perform other related duties as needed based on business needs and management discretion.