General Manager
8 days ago
Blue Springs
Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Employee discounts, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off, • Parental leave WHAT IS KIDSTRONG? KidStrong is a science-based kids training program that builds strong, confident, high-character kids. We do this in weekly, 45 minute developmentally-appropriate classes. Each class includes unique science-based fitness games led by highly trained, kid-focused coaches. At KidStrong, General Managers are the heartbeat of our centers, serving as dynamic leaders who inspire and drive success. As first in-command, youll be directly responsible for cultivating a culture of growth, development, and excellence empowering and leading both our passionate coaches and the incredible families who walk through our doors. A strong general manager will deliver key business results with high sales numbers and low member - attrition. RESPONSIBILITIES: CENTER OPERATIONS: • Understand the centers key KPIs and financials to make informed and responsible business decisions., • Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service., • Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc., • Daily, Weekly, and Monthly cleaning and maintenance of the center, • The typical schedule includes Monday through Thursday and 1-weekend day with specific hours dependent on the needs of the center. This is not your typical 9 to 5!, • Manage the weekly coaching schedule & ensure shifts are covered daily., • Schedule and sell KidStrong events such as camps and parties, to maximize center profitability., • Support the centers social media presence with on-brand, organic posts, stories, reels. Respond timely to social media inquiries.SALES, • Maintain flawless lead management by conducting call drives to new and existing leads in the Centers CRM tool., • Finalize sales and bookings that are generated through online self-sign-up flow., • Source and attend local events to increase brand awareness, and drive incremental leads and memberships.LEADERSHIP, • Foster a coaching culture - see something, say something., • The GM will be over the center's Assistant General Manager (AGM), along with the rest of the coaching team, which consists of 6 - 10 part-time coaches., • Continuously assess and evaluate coaches based on the KidStrong Coach DNA profile and class quality., • Recruit, screen, interview, onboard, manage, train, and coaching candidates as needed to ensure center is staffed., • Manage and support the ongoing professional development of staff through LearnUpon, our online education resource., • Lead monthly center level staff meetings focused on - development, productivity, programming, and product., • Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in center., • Attend weekly leadership meetings.COACHING, • Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years-old approximately as required by business demands., • Understand the why behind the KidStrong curriculum and be able to clearly and concisely communicate it., • Demonstrate and manage the implementation of various programming and curriculum elements., • Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight., • Must be comfortable physically working with kids to ensure proper technique and ensure student safety., • Approximately 5 - 10 coaching hours per week.SKILLS/QUALIFICATIONS, • An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old. A passion for working with children is non-negotiable!, • Comfortable speaking to parents/guardians regarding a variety of topics., • Prior experience as a pediatric OT/PT is a plus, but not required., • Previous experience in management is required., • A basic proficiency with technology systems such as google platforms (gmail, calendar, sheets, docs), as well as CRM tools such a Hubspot, Podium, and KidStrong systems., • Intermediate knowledge of physiology, exercise techniques, and body mechanics.DNA / Competencies: To perform the job successfully, an individual should demonstrate the following competencies:, • Exhibit High Standards, • Leads by Example, • Passion, • Command Presence, • Desire to Teach Kids, • Professional, • Mentor, • Planning/Organizing, • Oral/Written Communication, • Teamwork, • Coachable/Low Ego Mindset, • AdaptabilityIf youre ready to take on a role where your leadership creates a lasting impact on kids, families, and team members, we want you on our team!