Sales operations manager jobs in Orange, New Jersey - Page 2Create job alerts

Job Description Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals. Key Responsibilities: Leadership & Team Development • Support Store Manager in training, coaching, and developing store associates, • Foster effective communication across all team members, • Lead by example in providing outstanding customer service, • Drive sales performance through team motivation and leadership, • Execute operational procedures including opening/closing protocols, • Manage inventory control and stockroom organization, • Oversee accurate processing of shipments and merchandise flow, • Monitor and maintain shrink prevention measures, • Create an engaging shopping environment, • Resolve customer concerns professionally and efficiently, • Maintain store appearance and cleanliness, • Support payroll management and scheduling, • Maintain accurate financial records and reports, • Ensure compliance with company policies and procedures, • 2+ years retail management experience, • Strong problem-solving and decision-making abilities, • Excellent interpersonal and communication skills, • Demonstrated leadership capabilities, • Passion for retail and fashion, • Ability to work in a fast-paced environment, • Flexible availability including evenings, weekends, and holidays, • Physical ability to perform tasks like standing, lifting, and moving merchandise, • Embody company values and culture, • Maintain professional appearance and attitude, • Act as a brand ambassador both in-store and in the community, • Stay current with fashion trends and product knowledge

Job DescriptionAbout This Role: The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Studio Manager candidate will be a strong leader with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Studio Manager to join our team and oversee our Short Hills studio location.What you'll be doing as Store Manager: • Customer Experience:, • Create a warm, welcoming, celebratory atmosphere, greet and engage with customers., • Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience., • Help customers and their friends and family choose and style their ears with Rowan jewelry., • Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction., • Maintain a clean, welcoming, and safe studio environment at all times., • Engage with the local community to drive brand awareness, traffic and appointments.Leadership + Team Management:, • Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan’s Clinical Safety standards and protocols., • Accountable for meeting Studio targets and overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for the Studio team., • Foster a positive and inclusive team culture that reflects Rowan’s values and mission, bringing out the best in the Studio team and helping all team members meet and exceed their goals., • Schedule staff within labor allocations to ensure optimal coverage while achieving payroll plans and audit for payroll accuracy, Manage time-off requests, and handle any staffing issues as they arise., • Recruit for open studio positions.Operations + Sales:, • Oversee all aspects inventory management, prioritizing Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures., • Meet or exceed individual and Studio sales targets and performance metrics, including average order value, revenue to target, and increasing LTV by effectively communicating the value of Rowan’s services and products to customers, converting piercing customers to non piercing jewelry customers, and coaching and helping team members achieve their targets as well., • Drive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage to meet customer demand., • Ensure all visual merchandising standards are met and that product presentation, displays and fixtures are reflective of brand guidelines and standards., • Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures., • Ensure the studio and selling floor are neat, clean, organized, and reflects the brand image at all times. Training + Development:, • Train and onboard new staff members, ensuring they understand Rowan’s procedures, safety protocols, customer experience standards and product knowledge., • Leverage coaching and feedback to continually develop a diverse Studio team., • Provide ongoing training and development opportunities to staff to enhance their skills and knowledge.Administrative Duties:, • Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities., • Ensure studio budgets, track expenses, and financial targets are met., • Coordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities.Experience we're looking for:, • Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment. Jewelry experience a plus., • Proven strong leadership skills with the ability to inspire, motivate and develop a team., • Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences., • Proven track record of driving sales and optimizing store profitability., • Excellent customer service skills with a passion for creating memorable experiences., • Ability to work a flexible schedule, including weekends and holidays., • Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met., • Comfortable using technology, software systems and POS., • Deep understanding of retail operations, including inventory management and visual merchandising., • Strong organizational and multitasking abilities., • Knowledge of health and safety regulations, particularly related to piercing, is a plus., • Excellent verbal and written communication skills., • Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents)., • Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales., • The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required., • Standing for a full 8-hour shift is a regular part of this role., • We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns., • You make a commitment and stick to it! Studio Management Full-Time Benefits & Perks:, • Compensation: The anticipated annual base salary for this position is $65,000- $75,000., • Paid accrued Vacation and Sick Time for full-time employees., • Medical/Dental/Vision Health Plans for full time employees., • Employee Assistance Program (EAP) Resources., • 401k and Roth IRA Plans., • Generous employee discounts on our amazing products and services!

Job DescriptionCompany Overview Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel. ABOUT THE COMPANY: Perry Ellis is a clothing company of Menswear designer & retail chain featuring tailored apparel, from suits to casual wear & accessories. Perry Ellis' passion and OPTIMISM for living life to the fullest is instilled in the culture, written into its history, and sewn into every product. SUMMARY: The Supervisor Key Holder is a support role in running our retail stores efficiently. The Supervisor Key Holder supports the Store Manager in all operations and sales management functions. The Supervisor Key Holder ensures the sales team meets its goals of efficiency and customer satisfaction. They support the Store Manager to ensure the store is replenished, marketing and promotional changes are executed to company directives in addition to supporting training sales associates. RESPONSIBILITIES: Customer Experience • Ability to function as a role model at all times, ensuring that customers remain the top priority; ability to respond to all customer needs., • Achieves excellent scores on secret shopper reports., • Ensure the store is visually distinctive and appearance impeccably maintained., • Demonstrates awareness of store sales plans and results., • Demonstrates awareness of individual contribution to business results., • Promotes merchandise and demonstrates product knowledge to customers and assists them with any requests., • Shares vision and plans execution of store strategy in alignment with corporate and district initiatives., • Prioritizes workflow through successful planning and time management., • Supports appropriate staffing levels based on business trends and payroll guidelines., • Understands and complies with all company policies, procedures and operations., • Supports the Store Manager on meeting the expectations for the maintenance and the physical appearance and cleanliness of the store., • Demonstrate effective written and verbal communication skills, • Communicates all loss prevention occurrences to the Store Manager, District Manager and Loss Prevention Manager., • Participates and supports execution of all pricing strategies to achieve gross margin., • Supports the execution of merchandise set up according to visual guidelines., • Communicates store inventory opportunities to the Store Manager., • Adheres to Human Resources standards following general practices., • Holds teams accountable for achieving results and communicates with Store Managers opportunities., • Manages conflict, • Empowers and involves the team in the decision making process while guiding the process., • Receptive to feedback and fosters dialogue around solutions., • Maintains confidentiality and meets own commitments. REQUIREMENTS: • Energetic and positive attitude, • 1-2 years of retail experience, • Flexible availability; reliable transportation, • Strong verbal and written skills, • Strong interpersonal communication and customer service skills, • Customer service-oriented. (outgoing, friendly, and personable with a positive attitude, • Must be able to move and/or lift to 25 pounds, • High school degree BENEFITS: • Employee discount, • Accumulated personal/sick time off, • 401(k) plan, • Monthly sales incentives, • Clothing Allowance, • Holiday Pay Legal Disclaimer: Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities. We encourage you to read and understand our Privacy Policy here.

Job Description A Retail Store Manager, or Shop Manager, is responsible for facilitating and supervising daily operations at a store to make sure that employees work together effectively to make sales and contribute to shop upkeep. Their duties include communicating with vendors about inventory orders, scheduling employee shifts and training new employees.Retail Store Manager duties and responsibilities A Retail Store Manager is responsible for managing a retail store, which includes overseeing sales, staff and inventory. Retail Store Managers have the following duties and responsibilities: • Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions., • Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles., • Seek ways to better promote the store, the product line and service within the store., • Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals., • Implement cross-training of employees and Assistant Managers to maintain productivity at all times., • Manage all controllable costs with a view to maintaining profitability., • Ensure the store remains clean and presentable at all times., • 3+ years of demonstrated consistent retail sales/customer service experience (fashion/apparel retail experience preferred), • Experience in a Store Manager, or a Team Supervisor role, • Excellent leadership skills and the ability to work with teams, • Open availability (Opening and/or closing shifts, weekends, Holiday seasons), • Good communication and interpersonal skills towards customers, staff members, Company Leadership, Human Resources & Area/Zone managers, • Excellent problem-solving capabilities, with the ability to work well under pressure, • Must have a reliable mode of transportation upon first date of employment to complete trips to the Bank to submit deposits, • Great attention to detail for purposes of erecting attractive marketing displays, arranging merchandise and maintaining store appearance, • Ability to lift heavy merchandise, walk and stand for long hours

Job Description Summary: Manages the day-to-day operations of the branch and supervises staff. Ensures branch runs smoothly and efficiently. Assists customers with problems or unusual transactions and cross sells the Bank’s products and services. Promotes the expansion of existing business relationships and develops new business. Maintains a current knowledge of the industry and the Bank’s policies and procedures. Keeps staff and Branch Manager current with any changes. Trains new employees, organizes branch meetings and prepares various required reports and data. Assumes the duties of the Branch Manager in his/her absence. Job Responsibilities: • Oversees the day-to-day activities of the branch in the capacity of a working supervisor. Ensures branch is adequately staffed through efficient scheduling. Trains new employees and keeps all employees current with policies and procedures and new regulations affecting the Bank. Assists employees with transactions, proving teller unit and policies and procedures. Evaluates employee performance and may conduct performance appraisals. Keeps Branch Manager up to date on employee scheduling and performance. Resolves any unusual problems that may occur or defers to Branch Manager. Makes independent decisions on overdrafts and uncollected items within credit limits., • Works with customers on unusual complex transactions. Maintains a current awareness of the Bank’s products and services and cross sells Bank’s products and services when appropriate. Maintains a leading role in managing internal branch sales. Works with existing business customer base to expand business relationships and potential new clients to develop new business. Assists customers and employees when situations require management intervention. Performs the duties of a Customer Service Representative, including opening accounts, bonds, retirement accounts, annuities, insurance sales and loan processing., • Maintains current knowledge of laws and regulations affecting branch operations. Stays current with the Bank’s policies and procedures. Keeps staff informed of new products and services. Communicates all relevant information to branch personnel and trains new procedures. Ensures implementation of new products and policies are smooth and efficient transitions. Maintains an awareness of trends and changes within the financial industry and economic/competition characteristics within market area. Uses information to optimize quality service and sales, • Assists the Teller unit with proving and verifies Head Teller’s draw counts are correct. Ensures the Teller unit is operating efficiently and within established guidelines. May prove ATM where applicable. May perform the duties of a Teller when needed., • Prepares daily, weekly, monthly and quarterly reports for the Branch. Assumes the responsibilities of the Branch Manager in his/her absence including supervision of staff, adherence to prescribed security procedures and resolution of routine and complex problems., • 2-4 years’ experience as a Universal Operations Specialist I/ II or Universal Banker II;, • Bachelors Degree in Finance or Business is preferred;, • Ability to oversee and maintain effective day to day operations and supervision of the staff of the branch;, • Ability to motivate and coach employees; ability to discipline as needed;, • Thorough knowledge of retail banking operations including current knowledge of laws and regulations effecting branch operations;, • Excellent written and verbal communication skills;, • Should have completed, or be close to completing the Management Development Core for first line supervisors;, • Ability to participate in branch manager’s meetings, seminars and any other educational activities;, • Able to deal effectively with customers and all levels of Bank personnel;, • Independent and highly motivated self-starter;, • Results oriented with proven track record to motivate self and others to accomplish objectives;, • Dedicated, enthusiastic, and driven; possesses a strong work ethic;, • A collaborator and team player, translating knowledge and experience into strong and productive relationships;, • Medical, Dental, Vision and Rx which are contributory., • Bonus programs., • Employee Stock Option Program (ESOP)., • Life Insurance., • Paid Time Off (PTO) which includes Personal and Vacation Time., • Bank Holidays. Monday to Friday: 8:30am until closing, working 40 hours, must be able to work alternating Saturdays: 8:30am until closing based on business needs. Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.

Job Description A Retail Assistant Manager, or Assistant Store Manager, is responsible for making sure that the daily operations of a retail outlet run smoothly by supporting staff on the sales floor and handling administrative duties. Their duties include inspecting inventory shipments, resolving customer complaints and training new team members. Assist the store manager in realizing or exceeding determined sales plans and target metric objectives Ensure consistent execution of company’s marketing and visual presentation Set up advertising displays and arrange merchandise on counter or tables to promote sales Train staff on how to drive sales through consistent development of product knowledge and customer service standards Ensure compliance to policies and procedures and report concerns to senior management Maintain proper inventory controls, facilitate inventory transaction and bulk count as guided by senior management Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked Keep daily records of store sales, damages, deposit log, scheduling, employee discount and new hire paperwork Required Qualifications: • 2 years of demonstrated consistent retail sales/customer service experience (fashion/apparel retail experience preferred), • Experience in an Assistant Store Manager, Store Manager, or Team Supervisor role, • Excellent leadership skills and the ability to work with teams, • Good communication and interpersonal skills towards customers, staff members and store managers, • Open availability (Opening and/or closing shifts, weekends, Holiday seasons), • Must have a reliable mode of transportation upon first date of employment to complete trips to the Bank to submit deposits, • Great attention to detail for purposes of erecting attractive marketing displays, arranging merchandise and maintaining store appearance, • Ability to lift heavy merchandise, walk and stand for long hours

Operations Manager Substance Salon 52 Park Ave Rutherford, NJ **Begins Immediately Substance Salon is seeking an experienced Operations Manager with a proven track record managing a salon, spa, or med spa and driving measurable sales growth. We are a 16 year established premium salon in Rutherford. This role is for a leader who understands performance, accountability, and how to grow a service-based business. Compensation Starting at $20 per hour Performance-based increases up to $25 to $30 per hour based on revenue growth, KPI performance, and operational execution Full-time position Income grows with results. What You’ll Lead • Daily salon operations, • Front desk conversion and booking performance, • Retail sales growth, • Rebooking and client retention, • Team accountability and standards, • Scheduling efficiency and revenue optimization Requirements • 3+ years managing a salon, spa, or med spa, • Proven history of increasing sales, • Strong understanding of KPIs and retail performance, • Confident team leadership and communication, • Comfortable working with numbers and performance targets This is not an entry-level role. We are looking for a professional who can elevate systems, grow revenue, and lead a high-performance team. When applying, include a brief example of how you grew sales in your previous role.

Maintenance Manager Lyndhurst, NJ, USA Company Description With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries. Sika is a specialty chemical company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. Approximately 33,000 employees generated CHF11.20 billion in sales in 2025. Job Description This position is responsible for planning, directing, and managing all technical resources for the Lyndhurst facility, including building, infrastructure, and equipment. The role oversees capital budget projects, maintenance operations, and supervises the Engineering and Maintenance departments. Key Responsibilities: • Develop, implement, and continuously improve a preventive maintenance system; monitor effectiveness and optimize overall equipment effectiveness (OEE), • Manage and supervise the Maintenance Department workforce, including Shift Mechanics and Instrument and Control Technicians; optimize labor and materials utilization, • Lead capital investment projects and major facility initiatives from planning through execution, ensuring alignment with project scope, timeline, and budget parameters, • Train and guide manufacturing teams to ensure proper equipment maintenance and operational capability, • Establish departmental goals and performance standards; provide professional development and coaching to technical personnel, • Develop and administer the Engineering and Maintenance departmental budget in cooperation with management, • Ensure compliance with company policies regarding safety, purchasing, regulatory requirements, and labor relations, including ISO 14000, RC9001, QS9000, and TS16949 certifications Qualifications • B.S. in Engineering (Mechanical or Electrical); advanced degree preferred, • 5+ years' experience in chemical and industrial manufacturing environments with demonstrated project management expertise, • Excellent communication and employee relations skills across all organizational levels, • Strong technical analysis and problem-solving capabilities with ability to function in fast-paced, dynamic environments, • Knowledge of regulatory requirements and industry certifications (ISO 14000, QS9000, TS16949) Additional information • 401k with Generous Company Match, • Bonuses, • Medical, Dental, and Vision Benefits, • Paid Parental Leave, • Life Insurance, • Disability Insurance, • Paid time off, paid holidays, • Floating holidays + Paid Volunteer Time, • Wellness/Fitness Reimbursements, • Education Assistance, • Professional Development Opportunities, • Employee Referral Program & More! Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility. Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics. We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Job DescriptionSalary: At Phillip Jeffries, we believe beautiful design begins with passion, integrity, and connection. What started in 1976 as a small family business with just ten grasscloths in a New Jersey garage has grown into a global luxury brand offering more than 1,000 wallcoverings to designers and architects around the world. Through decades of growth, our values remain the foundation of everything we do. We are committed to craftsmanship, creativity, and delivering exceptional experiences at every touchpoint. Your focus will be on delivering high-quality sales tools on schedule, ensuring PJ sales tools are produced and distributed on time, and supporting the Product Launch Manager in executing production responsibilities. If you're detail-oriented, able to manage multiple priorities, and thrive in a fast-paced environment, wed love to have you on our team as the Production Assistant at our Fairfield, NJ location! What you will be doing • Manage the production process of new PJ sales tools for launch and companion sales tools, • Collaborate and gain alignment on new sale tool concepts and proposals from Product Marketing, creative, and product data, • Become an intricate part of our Launch Team by meeting weekly to provide updates to the on production timelines and schedules, • Support the Product Launch Manager to execute on production responsibilities for launch in a timely manner, • Coordinating internal needs with Operations, Logistics and IT to efficiently and successfully launch sales tools on time, • Research potential new sales tools for continuous improvement, • Managing vendor relationships and communication relevant files/information to align with Phillip Jeffries needs., • Oversee the efficient and timely production of sales tools, ensuring they meet quality and quantity standards in alignment with the launch calendar, • Lead proofing on sales tools for launch and coordinating process with internal proofing team, • Ensuring all Rep Kits for PJ Sales Team are produced and delivered on time, • Coordinate Launch Sales tool production timelines and receipt of inventory with PJ Sample Department and PJ Receiving teams, • Tracking and ensuring all Launch sales tools were delivered on time to all proper recipients, • Partner with Finance by following up to ensure all Production invoices are accounted for, reviewed and closed out. What You Bring to the Table • Experience supporting product production or preproduction processes, including coordination with vendors, internal teams, and production partners, • Understanding of production schedules, timelines, constraints in regards to printing, swatching, material handling and logistics, • Expertise with Excel, including pivoting, vlookups, graphs, and moderate-advanced formulas, • Fluency in printing, graphic layouts programs, • Experience with cross-departmental collaboration, • Understanding of core business concepts like gross profit margin, supply chain processes, product development and basic marketing, • Project management experience, • Basic understanding of logistics and quality inspections, • Interior Design industry experience a plus The Phillip Jeffries Experience At Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time. Your Compensation Journey • Competitive hourly rate ranging from $26.78 - $29.22,based on your experience based on prior experience, • Annual bonus opportunity to reward your performance, • Cost of Living increases that honor your growth and commitment, • Comprehensive medical coverage with employee premiums as low as $40 per month, • Coverage options for spouse, domestic partner, civil union partner, and family, • Health Reimbursement Account (HRA) to offset medical expenses, • Prescription, dental, and vision coverage to support whole-person wellness, • Flexible Spending Accounts (FSAs) for healthcare and dependent care, • Employee Assistance Program that supports your mental, financial, and physical well-being, • 16 paid personal days each year to relax, recharge, or travel, • Paid holidays including New Years Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Years Eve, • Additional paid time off during our annual company closure between Christmas and New Years, • Earn extra paid time off by completing your annual wellness physical, • Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your home, • Access to Working Advantage with discounts on travel, entertainment, and everyday purchases Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

Job Description Job Title: Store Manager Location: Subzi Mandi Farmers Market About Us: Subzi Mandi Farmers Market is a South Asian-focused marketplace offering fresh food, produce, and a wide range of South Asian groceries. Job Description: We are seeking an experienced Store Manager to oversee daily operations, ensure excellent customer service, and drive sales. The ideal candidate will have strong leadership skills, retail experience, and knowledge of South Asian food and grocery products. Responsibilities: • Manage store operations, inventory, and staff., • Ensure fresh produce and grocery stock levels meet customer demand., • Maintain a clean, organized, and customer-friendly environment., • Train and supervise employees, fostering teamwork and efficiency., • Monitor sales, implement strategies to boost revenue, and manage budgets., • Handle vendor relations, ordering, and stock replenishment., • Prior experience in grocery or retail management., • Knowledge of South Asian products and customer preferences., • Strong leadership, organizational, and problem-solving skills., • Ability to work in a fast-paced environment and manage multiple tasks., • Excellent communication and customer service skills. Company DescriptionSubzi Mandi Farmers Market is a leading South Asian grocery store chain, offering fresh produce, quality foods, and authentic South Asian groceries. We are committed to providing a diverse selection of fresh fruits, vegetables, spices, dairy, and pantry staples at competitive prices. With a focus on quality, affordability, and community, Subzi Mandi is the go-to destination for South Asian ingredients and everyday essentials.Subzi Mandi Farmers Market is a leading South Asian grocery store chain, offering fresh produce, quality foods, and authentic South Asian groceries. We are committed to providing a diverse selection of fresh fruits, vegetables, spices, dairy, and pantry staples at competitive prices. With a focus on quality, affordability, and community, Subzi Mandi is the go-to destination for South Asian ingredients and everyday essentials.

About Us: Our passion at EXL is enabling organizations to achieve a measurable, competitive advantage through Data Management. We partner with our clients to design and implement scalable, accessible, and innovative solutions. Our goal is to make sense of data to drive client’s business forward through data strategy, data governance and building cloud data platforms. EXL is a leading data analytics and digital operations and solutions company that partners with clients to improve business outcomes and unlock growth. By bringing together deep domain expertise with robust data, powerful analytics, cloud, artificial intelligence (“AI”) and machine learning (“ML”), we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 60,000+ strong, with more than 50 offices spanning six continents. Management Consultant: Data, Analytics & AI Consulting (Insurance) Overview: We are seeking a Senior Management Consultant to serve as a strategic client leader for a major Fortune 500 insurance client. This individual will bring deep experience in executive‑level partnership, digital transformation consulting, and Gen AI advisory. This role is a strategic partnership and client success leadership role, focused on executive engagement, value realization, visibility across large programs, and long‑term account and revenue growth. This person will act as a focal point for orchestration and visibility, responsible for: • Communicating progress, outcomes, and value delivered by multiple EXL teams to client executives who do not have direct day‑to‑day visibility into all initiatives, • Synthesizing delivery inputs into concise, executive‑ready narratives focused on outcomes, impact, and strategic alignment, • Championing EXL’s differentiated value, including both tangible results and intangible contributions such as thought leadership, innovation, and partnership maturity Responsibilities: Advisory: • Conduct stakeholder interviews and perform high level data and business process analysis., • Research Gen AI tools and market trends., • Create roadmaps for strategic solutions., • Present proposals in conjunction with the sales team to senior client leadership. Executive Partnership & Stakeholder Management • Build and maintain trusted relationships with senior client executives across technology, data, and business leadership., • Act as the primary conduit between client leadership and EXL delivery leadership. Program & Portfolio Oversight • Maintain a high‑level view of multiple concurrent engagements across business units and delivery teams., • Partner with Delivery Leaders to understand execution health, risks, milestones, and outcomes without directly managing day‑to‑day delivery., • Provide leadership oversight and escalation management when required. Value Storytelling & Client Success • Clearly articulate the outcomes, progress, and impact of EXL initiatives to executive audiences., • Translate complex delivery activity into compelling, business‑focused narratives that reinforce EXL’s value as a strategic partner., • Champion data‑driven outcomes, innovation, and GenAI‑enabled capabilities delivered through platforms such as Palantir. Business Development & Account Growth • Contribute to proposal development and solution shaping for large, complex engagements, with demonstrated experience contributing to multi-million-dollar engagements, • Partner with internal leadership to drive sustained account and revenue growth. Qualifications: • 7+ years operating as a Senior Program Manager or Management Consultant in the IT Services space., • Extensive Insurance or Healthcare domain experience., • Proven experience building and sustaining executive‑level relationships within Fortune 500 organizations., • Demonstrated contribution to proposals and recommendations, • Experience advising on digital transformation, data, analytics, AI, or IT modernization initiatives., • Prior experience supporting or advising clients in the Property & Casualty (P&C) insurance industry or healthcare is required Skills & Attributes • Exceptional executive presence, presentation, and communication skills., • Ability to synthesize complex delivery information into clear, outcome‑focused messaging., • High energy, client‑centric mindset with a passion for driving excellent outcomes., • Strong storytelling skills that create excitement and confidence in recommended solutions.

Who You Are: The Manager, Strategic Sourcing is responsible for developing and executing sourcing strategies across the Marketing & Advertising category that drive cost savings, improve supplier performance, and ensure category compliance. This role leads sourcing events (RFIs, RFPs, negotiations), monitors the market, and builds supplier relationships. This person may also coach junior sourcing and procurement staff and partner with internal stakeholders to align procurement efforts with business needs. Success requires the ability to manage and prioritize multiple projects / initiatives simultaneously, often across different business units and timelines. What You’ll Do: • Develop multi-year category strategies aligned with business objectives and global strategic sourcing priorities., • Partner with internal stakeholders to establish spend baselines and annual savings targets, ensuring alignment and formal savings validation., • Serve as a procurement subject matter expert, utilizing industry trends, internal spend data, and analytical insights to identify optimization opportunities that support business goals., • Lead the development and execution of sourcing strategies and supplier spend management initiatives, including complex sourcing projects and contract negotiations to maximize value., • Apply advanced analytics and procurement technologies to support data-driven sourcing decisions and uncover cost and efficiency opportunities., • Build strong relationships with key business stakeholders to understand their needs and serve as a trusted advisor for managing spend and supplier relationships., • Foster cross-functional collaboration with IT, Marketing, Advertising, Finance, Operations, HR, Privacy, and Legal to align sourcing initiatives and drive business outcomes., • Ensure compliance with procurement policy, • Manage the resolution of sourcing and supplier-related issues., • Continuously evaluate the market for new suppliers, products, and services to enhance category strategies and deliver maximum value., • Review and negotiate supplier agreements to support the organization’s short-, mid-, and long-term business needs., • Leverage data analytics for cost modeling and total cost of ownership (TCO) analysis to support business cases, sourcing strategies, and negotiations. You’ll Need to Have: • 5–8 years in procurement, category management or strategic sourcing with specific category expertise across social, digital, media, marketing, and advertising services, • Bachelor’s degree in supply chain, finance, business administration, or a related field, • Excellent stakeholder and supplier relationship management, • Experience running competitive bids and managing supplier performance, • Strong negotiation and influencing skills, • Analytical thinking and prioritization, • Proficiency in Excel and sourcing tools (e.g., Ariba, Coupa, spend analytics, CLM, etc.), • Ability to be based in our East Rutherford office with regular travel to our NYC office Capri Perks: • Generous Paid Time Off & Holiday Schedule, • Summer Fridays, • Internal mobility across Versace, Jimmy Choo and Michael Kors, • Cross-brand Discount, • Exclusive Employee Sales, • Fav 5 Cards (MK Discount for friends and family), • 401k Match, • Paid Parental Leave, • Thrive Wellness Program, • Commuter Benefits, • Gym Discounts The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at . In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.

Company Description PrimoHoagies, known for its South Philly roots, has built a reputation for delivering quality, consistency, and originality through its menu of Specialty Hoagies crafted with premium ingredients. As a celebrated sandwich shop, PrimoHoagies has earned the title of Best Sandwich Shop in America by USA Today for three consecutive years (2023, 2024, and 2025). Catering services, including trays and sampler platters, are favorites for events and gatherings. With a culture rooted in family, tradition, and quality, PrimoHoagies continues to expand nationally while maintaining the authenticity and excellence that define its legacy. Joining PrimoHoagies means becoming part of a legacy that values premium ingredients, community, and the Primo way. Business Consultant (BC) Reports to – Operations Manager Position Summary The Business Consultant (BC) serves as the primary field partner to franchisees, responsible for driving operational excellence, financial performance, brand compliance, and guest experience across an assigned territory. The BC coaches franchisees and managers to improve results while ensuring adherence to brand standards. This role is both consultative and directive, combining relationship management with performance accountability. Key Responsibilities Brand Partner Performance & Coaching • A liaison serving the first point of contact to Franchisees, and their support teams, • Act as the trusted advisor to Franchisees and their leadership teams, • Analyze restaurant P&Ls and KPIs to identify performance gaps, • Coach franchisees on:, • Sales growth strategies, • Labor optimization, • Food cost control, • Guest Experience, • Operational execution, • Conduct regular restaurant visits focused on:, • Food quality, • Speed of service, • Cleanliness, • Operations Excellence, • Guest experience, • Ensure consistent execution of brand standards and operating procedures, • Support franchisees with new initiatives, menu rollouts, and promotions Brand Standards & Compliance • Perform operational audits and compliance reviews, • Escalation with brand partner on timely resolution (24-48 hours) of guest complaints/feedback, • Document deficiencies and require corrective action plans, • Follow up to ensure timely resolution of issues, • Review and interpretation:, • Weekly and monthly KPIs, • Store-level P&Ls, • Benchmark performance across the system, • Drive measurable improvement in controllable costs and profitability, • Support onboarding new Franchisees and managers, • Reinforce training standards and certification requirements, • Serve as the liaison between Franchisees and corporate teams, • Clearly communicate brand updates, initiatives, and expectations, • Gather field feedback and provide insights to leadership, • Participate in brand partner meetings, regional meetings, and conventions Key Performance Indicators (KPIs) • Same-store sales and profitability improvement, • Labor and food cost performance, • Audit and compliance scores, • Guest satisfaction metrics, • Brand Partner engagement and satisfaction, • Completion of action plans and initiatives Qualifications • 5–10+ years of QSR or fast-casual operations experience, • Multi-unit management experience (GM, Area Manager, or equivalent), • Strong understanding of restaurant P&Ls and KPIs, • Proven coaching and influence skills (without direct authority), • Excellent communication, organization, and time management, • Willingness to travel extensively (50–75%) Preferred Experience • Franchise business consulting or field support roles, • High-growth or multi-brand environments, • New store openings and market expansions Why This Role Matters The Business Consultant is critical to brand partner success and brand consistency. Strong BCs directly impact unit economics, brand partner relationships, and long-term system growth.

Our client seeks a highly accomplished Executive Chef and culinary authority to lead a multifaceted culinary operation spanning corporate dining, high-volume catering, restaurant-style service, and large-scale event execution. This is a leadership role for a chef who combines culinary excellence, operational discipline, and strong financial acumen to deliver an exceptional guest experience across all venues. The ideal candidate is a creative, hands-on, and passionate culinary leader who thrives in high-expectation environments. Key Responsibilities Culinary Leadership & Menu Innovation • Develop and execute seasonal, innovative menus across all dining outlets, • Maintain consistent culinary standards, recipe integrity, and presentation quality, • Lead tastings, menu reviews, and concept development, • Ensure alignment with organizational brand and guest expectations, • Manage day-to-day dining operations, providing breakfast, lunch, and special event programming for executive and guest dining., • Deliver high‑quality, efficient service with a hospitality‑driven mindset, • Lead culinary planning and execution for events ranging from boardroom meetings to galas, • Partner with event and sales teams to design custom menus, • Manage logistics, staffing, and production for concurrent high‑volume events, • Uphold food safety, sanitation, and quality control standards High‑Volume Venue & Restaurant Operations • Direct kitchen operations capable of serving high covers with speed and high-quality consistency, • Oversee line operations, expediting, and quality control, • Adapt staffing and production to seasonal volume fluctuations, • Own food cost, labor cost, and full culinary P&L performance, • Develop and manage annual budgets in partnership with finance, • Implement purchasing strategies, vendor negotiations, and inventory controls, • Track and report key KPIs; present insights and action plans to leadership, • Recruit, train, and mentor a high‑performing culinary team, • Foster a culture of respect, collaboration, and professional growth, • Conduct performance evaluations and provide ongoing coaching, • 8 or more years of progressive culinary experience, • 3 or more years in an Executive Chef or equivalent senior leadership role, • Experience across corporate dining, catering, high‑volume venues and restaurants, • Culinary degree or equivalent professional training preferred, • ServSafe Manager Certification (or equivalent), • Strong communication and interpersonal skills, • High emotional intelligence and a collaborative leadership style, • Ability to manage multiple priorities in a fast‑paced environment, • Data‑driven decision‑making with a continuous improvement mindset Compensation & Benefits Our client is committed to supporting their culinary leader with a strong, people‑first benefits package: • Paid Holidays, • Paid Vacation, • Paid Sick Days, • Paid Professional Development Days, • 401(k), • Medical Benefits

Job Description Summary #LI-Hybrid The Content Compliance Manager role sits at the center of how trusted, compliant content comes to life-where strategy, execution, and partnership intersect. As a Content Compliance Manager, you'll own the end-to-end stewardship of commercial content, working closely with Brand, Medical, Legal, Regulatory, and agency partners to enable confident decisions, reduce risk, and bring predictability to the content lifecycle. If you're motivated by ownership, impact, and building disciplined, modern ways of working that truly matter, this is a role where your influence will be seen and felt. This position will be located in East Hanover, NJ and will not have the ability to be located remotely. Relocation may be possible and requires necessary approvals. Job Description Key Responsibilities: • Own endtoend MAP execution from intake through approval, distribution, maintenance, and withdrawal., • Lead MAP submissions across brands and functions, including Urgent PR, Market Access, Training, Communications, and Patient Services., • Validate submission readiness, metadata accuracy, and reviewer routing aligned to MAP governance and triage standards., • Anticipate and manage risks, delays, and dependencies through forecasting, communication, and crossfunctional collaboration., • Ensure inmarket compliance by managing asset expiration, withdrawal, and documentation in DAM and downstream systems., • Partner with Content Owners to ensure timely asset removal aligned to expiration, withdrawal, or label changes., • Contribute to MAP forecasting and capacity planning to improve demand visibility and reduce unplanned work., • Govern consistent use of MAP and DAM tools, troubleshooting issues and enabling standardized ways of working., • Serve as a trusted crossfunctional partner, clearly communicating status, risks, options, and recommendations. Essential Requirements: • Bachelor's degree required; major in Business, Marketing, Communications, or related discipline preferred, • 3+ years of experience in pharmaceutical advertising, marketing operations, content, or communications, • Working knowledge of FDA and pharmaceutical promotional regulations and compliance principles, • Familiarity with pharmaceutical review and approval processes (MAP or equivalent), • Strong project and workflow management skills, • Ability to use data, systems, and structured methodologies to manage work and inform decisions, • Proficiency with Microsoft 365 and content review / DAM systems (e.g., Aprimo or similar preferred, PowerPoint, and Excel), • Clear communicator with strong organizational skills and attention to detail Novartis Compensation Summary: The salary for this position is expected to range between $108,500 and $201,500 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $108,500.00 - $201,500.00 Skills Desired Agility, Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model

Job Description Summary #LI-Hybrid Location: The ideal location for this role is the East Hanover, New Jersey site. Relocation may be possible and requires necessary approvals. The Manager, Enterprise Operations Support is responsible for the efficiency and effectiveness of PSC processes and ways of working for an associated PSC function, which includes intake, case management, coverage and access, and others. As part of the role, the Manager is responsible for the creation of PSC processes and their associated lifecycle and optimization through process mapping and application of best practices. This position works closely with PSC Program Management, as well as cross-functional Novartis Patient Support (NPS) functions, including Disease State Teams (DSTs), Platform Strategy, Launch Excellence, Performance Excellence, and Data Analytics. Critical success factors include the Job Description Key Responsibilities: Creating and optimizing PSC processes through process mapping and best practices Supporting the operational agenda and priorities for program transitions, new launches, technologies, and capabilities both short-term and long-term Collaborating with DSTs, Launch Excellence, and Platform Strategy to execute program transitions and new launch planning, specifically focusing on operational process mapping and enterprise functional operations Applying an enterprise lens to all operational processes within the Patient Support Center (PSC) to drive efficiency and effectiveness Creating operational process maps for the PSC, leveraging subject matter expertise and aligning with matrixed partners for deployment planning and dependencies Participating in Go-To-Market and NPS meetings to understand NPS requirements and translating them into PSC operational needs Ensuring efficient and effective PSC processes and ways of working across intake, case management, coverage and access Supporting the process and technology roadmap for the newly created Enterprise Operations Support team to fully realize scale and efficiencies Collaborating with PSC Program Management, as well as various cross-functional NPS functions like DSTs, Platform Strategy, Launch Excellence, and Performance Excellence Essential Requirements: Education:Bachelor's Degree, advanced degree preferred Three years of pharmaceutical, life sciences consulting and/or pharmaceutical vendor experience Experience working in a pharmaceutical contact center Strong interpersonal, communication, influencing and analytical skills Ability to manage multiple projects and consistently meet deadlines Working knowledge and understanding of patient access and reimbursement services, including prior authorization, appeals, and other payer utilization management mechanisms Knowledge of commercial copay programs, patient assistance programs and foundation support Knowledge of HIPAA, patient privacy, and other legal policies applicable to working in a patient support center Excels at interacting with a diverse group of people, including line managers and matrixed partners Proactive, entrepreneurial approach to recognizing needs and anticipating issues and solving problems Desirable Requirements: Experience in building, implementing, and launching patient support programs as well as partnering with specialty pharmacies Novartis confidential and proprietary information The pay range for this position at commencement of employment is expected to be between$98,300.00 and $174,200/year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $93,800.00 - $174,200.00 Skills Desired Calls Handling, Customer Care, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service, Customer Support, E-Learning, Field Service Management, Order Management, Professional Ethics, Sales, Waterfall Model

ONIVERSE is looking for a dynamic Store Manager based in New Jersey to join its Sales Force and bring the Calzedonia brand to success! Job Title: Intimissimi Store Manager of Short Hills Department: Sales Force Reports to: District Manager Location: NJ FLSA: Exempt Annual Salary: $55/$65K USD Job Overview: The Store Manager is a people and business-oriented profile, which is the key reference point for the store team and will be responsible for overseeing the efficient operations of the store. Our Store Managers always lead their teams by sharing their passion for client service and expertise in fashion. With a people-oriented mindset, Store Managers strive to effectively train and develop their teams to become future leaders. The Store Manager sets the tone for the store team and is crucial in creating a memorable in-store experience that builds lasting relationships with customers and solves their lifestyle needs. This role is critical in supporting the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects, including customer and product operations, merchandising, and talent development. The Store Manager approaches challenges with an innovative mindset and sees the big picture executing the mission with a positive attitude and great professionalism. Responsibilities: • Ensure compliance with company policies and procedures., • Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided., • Enforcing exceptional customer service, maximizing and expanding customers’ portfolio utilizing your ability to multi-task projects in a dynamic, fast-paced work environment, • Ensure Clients follow-up by the Sales Team, with customized proposals specifically tailored for their needs, • Achieve and exceed personal sales and productivity goals agreed upon with the District Manager, • Always representing the brand’s standards for a high-level customer experience, • Be a mentor for your team, inspiring and leading them through product knowledge and brand awareness, • Proactively follow current competitors and fashion trends, • Attract, recruit and retain a high performing team in an inspiring work environment, • Promote brand awareness, establish store presence and capture competitive market share through community outreach and company sponsored events Qualifications: • Eligibility to work in the US for any Employer, • High School graduate or equivalent, • Minimum 4 years of experience in customer service and contemporary retail industry preferred, • Strong verbal and written communication skills, • Commitment, being self-motivated and goal oriented, • Problem solving, • You are able to work a flexible schedule, including nights, holidays and weekends, • You are a people person! Working with a team to accomplish store goals, genuinely enjoying an environment of fun music and building connections with our guests for the best shopping experience., • You are able to lift in excess of 20 pounds and stand for long periods of time, bend, stretch, fora short distance engages in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance including climbing a ladder and use a step stool How we do it: • Open Minded, • Pragmatic, • Authentic, • Passionate, • Dynamic, • Team Player Oniverse was founded in 1986 close to Verona, Italy with the aim to create a new way of selling hosiery and beachwear for women, men and children, through a franchising sales network. More than thirty years later, Oniverse boasts more than 5,600 shops throughout the world with different brands such as Calzedonia, Intimissimi, Falconeri and Tezenis. The success of Oniverse is the result of a number of factors: the huge range of products, the particular attention paid to fashion and the unbeatable quality-price ratio. These are some of the features that have enabled Oniverse to satisfy even its most demanding customers.

Overview The Training & Quality Manager, Customer Care will be responsible for the design, development and implementation of training programs to ensure we deliver a luxury experience to our clients and deliver on our mission to share in life’s exceptional moments. David Yurman’s growth across all our sales channels is bringing an expansion to our contact center, including new and expanded programs, specialties and technology. This position requires a proven track record in training – design, development and implementation and the ability to work independently while leading and developing direct reports and impacting the development of other team members through training and quality programs. About Us David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Led today by their son Evan, David Yurman creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable – the brand’s artistic signature. David Yurman collections are available at retail stores throughout the United States, Canada, Hong Kong and France and at locations worldwide, through their exclusive authorized fine jewelry and timepiece network of retailers. Our Values At David Yurman, creativity, innovation and impeccable craftsmanship are at the core of everything we do. Fueled by the energy of our hometown, New York City, artistic passion informs each and every jewelry design. The Yurman family’s guiding vision continually defines and redefines what it means to be the preeminent American luxury jewelry brand. We are committed to responsible business and social practices and to the protection and advancement of human rights. We believe in partnering with others who share these values and understand their importance. Responsibilities: • Collaborate with Contact Center managers of Core team, Sales and Clienteling, Operations and Care and Service to identify learning needs throughout the department., • Partner with the Learning & Development team to deliver live, product-focused training experiences tailored to Customer Care., • Design, develop and implement training programs and SOPs, independently and in collaboration with intradepartmental business partners and cross functional departments., • Utilize a variety of delivery formats, including instructor-led, web-based, and blended learning, to support diverse learning styles and maximize engagement., • Review and update current training including new hire onboarding training materials., • Drive Holiday readiness through the development and continuous refinement of the Seasonal training program, ensuring consistent performance, efficiency and brand-aligned client experience during peak periods., • Lead training and communication for new product launches, business campaigns, tech updates, and process changes to ensure smooth adoption and minimal disruption to service levels., • Revamp and continuously maintain knowledgebase and other agent-facing content., • Oversee quality calibration sessions with the leadership team to ensure consistent and fair evaluation standards., • Ensure training programs and the Quality Assurance scorecard are aligned with service and brand standards, reinforcing luxury-level communication and Core Values-aligned behaviors., • Guide and align the Customer Care leadership team to deliver consistent and effective performance feedback and coaching., • Lead, support, guide, and develop the Supervisor of Training, Quality and Comms. and Quality Assurance Coordinator., • Analyze quality and service performance metrics to identify trends and root causes, partnering with Customer Care leadership to implement targeted strategies that drive measurable performance improvements. Qualifications: • Minimum 3 years of experience in Learning & Development., • Experience working in a customer contact center environment., • Understanding of contact center quality assurance scoring, calibrations and coaching., • Experience with instructional design and program design and delivery., • Previous experience delivering training or coaching., • Creative approach to training and a desire to make learning interactive., • Effective interpersonal and presentation skills., • Desire to be a change agent., • Ability to be agile and work in ambiguous environments., • Demonstrates passion and compassion for customers and team members., • A self-starter with strong prioritization, management, and organizational skills., • Enthusiastic team player with a strong sense of ownership and can-do attitude., • Bachelor's degree preferred., • Experience with luxury brand, a plus. The expected annual salary for this role is $80,000-$95,000. Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.

YOUR OPPORTUNITY Luxury brand looking for an enthusiastic, people-focused, and results-oriented Store Manager to lead its retail team. The Store Manager is a dedicated and dynamic member of our retail team who possesses a commitment to excellence and passion for our brand! The Store Manager is responsible for taking ownership of the business by driving sales, providing an interactive experience, monitoring inventory, analyzing business trends, recruiting top talent and training staff, and implementing store operations and processes. This position is onsite at the specified location and reports to the Regional Manager. YOUR IMPACT Business Leader • Drives business through leveraging KPI’s, sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers., • Develops store strategies to optimize profitability., • Motivates team to achieve sales goals., • Ensures team demonstrates expert product knowledge to clients., • Addresses and resolves customer concerns according to company philosophy and standards., • Upholds luxury clienteling standards to provide the best customer experience. People Leader • Exhibits enthusiasm and entrepreneurial spirit to create a positive work environment., • Leads candidate selection process including recruiting and interviewing and ensures all roles are filled in a timely manner with top talent., • Observes and coaches in the moment., • Mentors team and monitors development, including issuing disciplinary actions and performance reviews., • Continuously trains team on sales techniques, product knowledge and store operations., • Ensures team is well-trained in the brand's selling ceremony to effectively incorporate insights in every sale., • Enforces employee policies and procedures, including dress code, attendance and punctuality., • Manages scheduling, timekeeping and payroll., • Demonstrates effective communication with customers, coworkers and associates., • Leads by example and positively influences others., • Utilize company performance tools to evaluate each associate and provide constant feedback to drive individual growth and improvement Operational Excellence Leader • Manages store operations including, but not limited to, processing deliveries and transfers in a timely manner, merchandising goods on the sales floor, maintaining perfect visual standards, minimizing shrink, and communicating stock needs., • Ensures adherence to all operational policies and procedures., • Executes merchandising standards and quickly resolves any store maintenance issues., • Monitors accurate cash handling including opening and closing procedures, deposits and petty cash., • Understands organizational objectives and makes decisions that align with company priorities and values., • Maintains store safety standards., • Responsible for opening and closing the store. KEYS FOR SUCCESS Education: • High School Diploma/Equivalency Required, • 1-2 years of store leadership experience, preferably with luxury brands, • 3+ years of experience in the luxury retail space Competencies: • Knowledge of retail management best practices, • Track record of achieving results, • History of building, leading,motivating, and coaching teams, • Results-Driven: proven ability to understand and drive store profitability through service, • Customer-focused, • Strong leadership critical thinking and problem solving skills, • Passion for luxury product with an appreciation for design, • Entrepreneurial spirit, • Solution-oriented, • A professional, welcoming character and presentation, • Ability to generate customer delight, • Client-oriented with an excellent sense of service quality(go the extra mile spirit), • Excellent communication skills, • Strong attention to detail, • Team-oriented; “win-together” mentality, • Displays strong organizational skills and follow-through, • Technologically savvy, • Ability to work a flexible schedule based on business needs, which includes mornings/evenings, weekends, and holidays Languages: Foreign Languages a plus Essential Physical Requirements • Lift and/or move up to approximately 50 pounds frequently, • Bending/stooping/kneeling required – frequently, • Climbing ladders – occasionally, • Routine standing for duration of shift (up to 8 hours) BENEFITS JUST FOR YOU We offer a comprehensive range of benefits to our valued associates: • Medical, Dental & Vision, • 401K, • PTO (16 days a year), • Weekly Sales Bonus Structure, • Generous Employee Discount, • Commuter Transit Benefits, • Referral bonus program OUR COMMITMENT The compensation for this position is $32.00-$34.00 per hour + a weekly sales bonus structure. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world. Job Details: For our MANGO store located at the Newport Centre in Jersey City, New Jersey we are currently recruiting for a Key Holder to join our team! Key Responsibilities: Guarantee the best customer experience within the store providing all the support that customers might need. To achieve this, it will be key to possess good product and fashion knowledge, positive attitude and the will to make customers feel at home. Ensure that the standards of the shopfloor are spotless: product well replenished and that the store clean, tidy and merchandised in an attractive way in order to maximize sales and offer the experience that our customers deserve. In terms of security standards, either in fitting rooms, stockrooms, shopfloor, or cash desk, they must be adhered to. While working at the cash desk, Key Holder are expected to process all register transactions in a smooth, efficient, and accurate way to ensure that the last part of the experience in the store is enjoyable and satisfactory for the customer while ensuring that all the policies and procedures are followed strictly. When working in the stockrooms, Key Holder are expected to participate in all objectives related with operations of the back areas including: delivery, replenishment, transfers in & out, maintenance of the standards of the stockroom, inventories and keeping the area clean, tidy and organized. Key Holder Responsibilities: • Open and close the store, ensuring all security procedures are followed., • Handle cash management responsibilities, including deposits and safe counts., • Lead by example in customer service, sales, and store operations, fostering a positive and productive work environment., • Act as the Manager on Duty (MOD), taking charge of store operations, team support, and customer experience during assigned shifts., • Drive personal sales performance while actively contributing to team selling and overall store goals. Requirements: • Preferred 1+ years prior work experience in a retail sales environment, • Customer service oriented, • Independent work ethic, time management skills, • Self-motivated with a desire to achieve results and excel individually, and as a team, • High energy, enthusiastic, passionate, and upbeat attitude, • Fosters genuine connection through compassion, empathy, integrity and building trusting relationships, • Strong communication skills, • Ability to adapt – energy and speed, • Computer skills to operate point of sale system is a plus What makes us special? • As a member of the Mango team, you’ll get a 40% discount on all our lines, so that you’ll always be wearing the latest!, • Insurance Benefit: You only pay a % of the value!, • Pet Insurance – Partnering with MetLife, covering up to 90% of veterinary expenses., • 401(K) Pension Plan, • Holidays + Wellness Days, • Vacation Days, • Commuter Benefits, • Bonus and/or Commission paid monthly, • At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success., • Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally. The pay rate for this position at commencement of employment is expected to be $18.50-20.50/hourly; however, base pay offered may vary depending on multiple individualized factors, including location, job-related knowledge, skills, and experience. The Company reserves the right to modify this pay rate at any time. You got it? We like you

Overview The Customer Care Manager will be responsible for overseeing the daily operations of the call center, managing staff, and ensuring customer satisfaction through efficient and effective service delivery. This role requires excellent leadership skills, a strong understanding of call center technology, and a commitment to achieving performance targets. About Us David Yurman is internationally recognized as America’s foremost luxury jewelry brand. Founded in 1980 by two artists, the company fuses art, fashion and jewelry, inspired by a passion for excellence in craftsmanship and innovation in the classic tradition. Headquartered in a facility in New York City’s Tribeca neighborhood, the company produces more than 250 unique new designs per year and is best known for their iconic Cable Collection introduced in 1983, Silver Ice (diamonds set in silver), South Sea Pearls, and Fine Timepieces, Men's Jewelry, Bridal, High Jewelry and Cable Kids. For over 30 years, artistic inspiration and the pursuit of excellence has established David Yurman as America’s premier jewelry and timepiece designer. The company continues in this tradition as it evolves into an international luxury brand. Responsibilities • Lead and develop a high-performing team of service and service-to-sales professionals, delivering best-in-class client experiences while strengthening product knowledge, skills, and capabilities., • Manage day-to-day operations of David Yurman Customer Contact Center., • Balance improving operational excellence, managing KPI’s and building a progressive and engaged Customer Care Team, • Ensure call queues are actively monitored to achieve SLAs., • Participate in setting, and responsible for achieving team and department goals. Specific attention and effort to achieve new departmental targets for sales and conversion., • Monitor Individual, team, and contact center results to identify areas of strength and areas of opportunity. Review Performance to ensure the attainment of goals & targets., • Develop an understanding of the David Yurman customer and champion their needs, making realizable and innovative recommendations for improvement based on customer and employee feedback., • Support Customer Care Senior Manager in analyzing call center data and generating business reports/metrics. Make data-driven and thoughtful recommendations that contribute to an enhanced Customer experience., • Participate in strategic improvement initiatives., • Facilitates open and creative discussions of procedures and processes fundamental to improving the department’s ability to preempt or resolve customer issues., • Ensure customer retention & satisfaction through stellar service; maintain positive relationships with both Internal & External Customers., • Supporting the creation of an environment of continuous improvement through Quality Assurance and ongoing coaching, formal and informal, • Successfully handle high-level escalations, providing optimal solutions., • Works cross-functionally with other departments. Participate in meetings and projects for proposed or coming initiatives, as required., • Responsible for driving employee engagement, development, and career growth., • Manage & develop CCare team, instilling David Yurman Core Values and an understanding of how good service drives increased sales., • Partner with the Training team to support team engagement through product knowledge, service standards, and business initiatives. Foster a team culture that is receptive to change and improvement., • Responsible for hiring, development, and performance management of staff., • Participate in the selection, interview, and onboarding process of new team members. Qualifications • Minimum 3 years of experience in customer service management within a call center environment., • Excellent leadership and interpersonal skills., • Strong analytical and problem-solving abilities., • Well organized and structured. Project management skills., • Proficiency with call center technology and software., • Experience with Salesforce Customer 360 applications, Teamwork Commerce, other POS systems or Omni Channel platforms is a plus., • Proven experience building and developing teams; ensuring bench strength is available to support company initiatives and growth., • Exceptional communication skills, both verbal and written., • Ability to handle high-stress situations and make sound decisions., • Proven experience as a call center manager or in a similar managerial role., • Experience with luxury brands is preferred. The expected annual salary for this role is $80,000-$95,000. Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more. Location Lyndhurst, NJ

About MACKAGE Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes. A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation. Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons. Sales Associate (full-time) Reporting to the Store Manager, the Sales Associate (full-time) provides an exceptional customer service, generates sales and participates in all essential duties to ensure an effective day-to-day operation at the store, including the support of all operations, visual and brand directives. What you’ll do: • Meet and exceed store sales, KPIs and personal target., • Promote and act as a brand ambassador of Mackage by providing exceptional service within a customer centric environment from product knowledge and excellent customer experience., • Ensure proactive client engagement leveraging CRM and growing the clientele database., • Provide timely and informative product knowledge of the brand by explaining the characteristics, the advantages and the benefits of our products to new and existing customers., • Participate in the daily operations of the store for optimal effectiveness (merchandise reception; labelling, merchandising, POS operations, inventory management, shipping and receiving packages etc.);, • Upkeep store standards and maintain merchandising within the sales floor in addition to the organization of back of house., • Always demonstrate a strong presence on the floor to support the customer experience and uphold loss prevention best practices., • Act as a strong team player and always remain respectful to your team and customers. What you’ll need: • 1-2 years’ experience in a store environment., • Luxury retail experience is a plus., • Multilingual is a plus., • Excellent customer service, sales and communication skills set., • Problem-solving skills related to basic customer service., • Model a positive attitude, professional appearance, and behavior., • Good understanding to fashion trends (an asset)., • Experience in visual merchandizing (an asset)., • Knowledge of Microsoft Office Suite and POS operating systems. We want to get to know you

Stream Operator / Chat Moderator Whatnot Operations & Community Coordinator Unique Designs is launching on Whatnot, a live shopping marketplace, and we are looking for a highly organized, detail-oriented, and energetic team member to support our live selling operations from start to finish. This role combines live show support, product listing, merchandising, content coordination, community engagement, and customer support. The right person will help prepare each show, support the live host during broadcasts, engage with buyers, promote upcoming shows, and make sure post-show follow-up runs smoothly. This is a hands-on role for someone who enjoys e-commerce, live shopping, social media, product presentation, and fast-paced selling environments. Key Responsibilities Live Show Operations • Support live Whatnot shows before, during, and after each broadcast., • Manage the product queue, auctions, giveaways, pinned items, and show flow., • Monitor chat and help respond to buyer questions in real time., • Flag customer issues, technical problems, or product questions during the show., • Help the host stay on schedule and focused on selling., • Monitor audio, video, lighting, and stream quality during shows., • Troubleshoot basic live-streaming issues as they arise. Product Listing & Merchandising • Create accurate and compelling Whatnot product listings., • Photograph or prepare product images for listings., • Write clear product titles, descriptions, categories, and condition notes., • Organize products into show-ready selling sequences., • Prepare product notes and talking points for the host., • Coordinate with existing inventory and shipping teams to ensure item accuracy., • Maintain clean records of listed, sold, and pending products. Content & Community Support • Help promote upcoming Whatnot shows across social media and other marketing channels., • Create or coordinate short-form clips, product previews, show reminders, and recap content., • Encourage followers to bookmark shows and return for future events., • Monitor engagement and help identify which products, show formats, and content perform best., • Support community-building with repeat buyers, followers, and fans of the brand., • Assist with basic graphics, captions, thumbnails, and promotional messaging. Customer Experience & Marketplace Support • Respond to buyer questions and marketplace messages in a timely, professional manner., • Coordinate order questions, exceptions, and issue resolution with the existing shipping team., • Track customer issues, feedback, cancellations, returns, or complaints., • Maintain simple customer support templates and FAQs., • Help protect the company’s seller rating and buyer experience., • Assist with post-show reconciliation of sales, order status, and marketplace activity. Ideal Candidate The ideal candidate is part e-commerce coordinator, part live-stream assistant, part community manager, and part customer support specialist. You may be a strong fit if you have experience in: • E-commerce operations, • Marketplace selling such as Whatnot, eBay, Etsy, Poshmark, Amazon, Shopify, or TikTok Shop, • Live streaming, social media, or creator support, • Retail sales or merchandising, • Customer service, • Product photography or product listing Required Skills • Highly organized and detail-oriented, • Comfortable working in a fast-paced live selling environment, • Strong written communication skills, • Able to multitask during live shows, • Comfortable with technology, apps, dashboards, and livestream tools, • Good eye for product presentation and merchandising, • Friendly, professional customer service style, • Reliable, proactive, and calm under pressure, • Comfortable working some evenings or weekends depending on show schedule Preferred Skills • Experience using Whatnot, TikTok Live, Instagram Live, YouTube Live, or similar platforms, • Experience creating marketplace listings, • Basic photo or video editing skills, • Familiarity with Canva, CapCut, Shopify, Google Sheets, or inventory tools, • Social media posting experience, • Interest in live commerce, online marketplaces, resale, design, collectibles, fashion, home goods, or unique products Success Metrics Success in this role will be measured by: • Shows prepared accurately and on time, • Product listings completed with minimal errors, • Smooth live show execution, • Fast response to buyer questions, • Low listing/order issue rate, • Growth in show bookmarks, followers, and repeat buyers, • Quality of customer support and post-show follow-up, • Positive feedback from hosts, buyers, and internal team members Sample Day-to-Day Tasks • Prepare listings for an upcoming Whatnot show., • Organize products in the order they will be sold., • Review product details with the host before going live., • Run the product queue during the show., • Monitor chat and respond to common buyer questions., • Clip a few strong moments from the live show for social media., • Follow up on buyer questions after the show., • Track any issues that need to be escalated to shipping or management. Compensation Compensation will be based on experience ranging from 38K-45K per year Suggested structure: • Salary base, • Optional performance bonus tied to show growth, accuracy, customer satisfaction, and sales support me, • Your resume, • A short note explaining your experience with e-commerce, live selling, social media, or customer support

The Sales Supervisor is responsible for assisting the Store Management staff in maximizing sales, providing an exceptional shopping experience for the customer and managing the store in accordance with the company visual and operational standards. The Sales Supervisor assumes responsibility for the operations of a store as “Manager-on-Duty” in the absence of the Store Manager and Assistant Manager. This opportunity is based in our Short Hills location. Responsibilities: SALES LEADERSHIP: • Assumes Manager’s role in supervising staff in absence of Store Manager and Assistant Manager, • Strives for sales excellence and results, • Ensures selling standards are met, • Works with customers and models excellent customer service and clienteling skills, • Maximizes sales through strong floor supervision ASSOCIATE DEVELOPMENT: • Ensure associates are trained on product knowledge, selling skills and customer service and operations, • Provides information and feedback for Sales Associates, • Team sells with Sales Associates to contribute to the development of the selling team OPERATIONAL EXCELLENCE: • Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct per the employee handbook, • Strives for 100% accuracy and compliance in cash, inventory, fixtures and property STORE STANDARDS: • Helps execute floor-set and promotional directives, • Works as a member of the team to insure all store standards are met, • Understands, supports and complies with all company policies and procedures MERCHANDISING/VISUAL: • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times, • Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction FASHION/STYLING: • Represents the fashion and style of Veronica Beard, • Knowledge of current fashion trends and styles, • Appreciation and demonstration of an overall finished fashion look PHYSICAL DEMANDS: • Ability to operate computer/cash register, • Standing, walking, bending, squatting, twisting and climbing ladders 6-12 feet, • Simple grasping, pushing, lifting and or carrying things with right/left-hand which weigh 3-15 pounds WORK ENVIRONMENT: • Ability to create a quality working environment that will encourage others to develop and excel, • Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals Requirements: • Minimum of 2 years retail Store Management position/ experience in women’s apparel (or related field), • Ability to work flexible schedule including nights and weekends, • Strong verbal and communication skills, • Strong observation skills – identifying and assessing customer and employee behavior, reactions, and floor awareness, • Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures The base hourly range for this role is between $20.00 and $22.00. The relevant base salary will vary depending on wide range of factors that are considered in making compensation decisions, including but not limited to, skill sets, experience, training, degrees, and certifications. The base salary is just one component of our total compensation offerings, which consist of a comprehensive benefits package as well as a short-term incentive program, clothing allowance, and merchandise discounts. At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work. Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

🌊 OCEAN FREIGHT MANAGER (IMPORT & EXPORT) LEAD & SCALE 🌍 At VinWorld, we move freight - but more importantly, we move businesses forward. 🚀 We are a fast-growing, asset-light global logistics provider delivering domestic and international transportation solutions across air, ocean, and ground. As we expand our international footprint, we’re looking for an Ocean Freight Manager to take ownership of and scale our ocean freight operations across imports and exports. If you understand global trade flows, can bring structure to complexity, and are ready to lead from the front - this is your lane. ⚓ 🧭 About the Role This is a leadership role responsible for overseeing our ocean freight function end-to-end. You will manage both import and export operations, ensuring efficient execution, compliance, and strong client experience across global shipments. You’ll work alongside an existing team of Ocean Import & Export Specialists, helping bring alignment, structure, and scalability to a growing operation. ⚙️ Key Responsibilities • Oversee end-to-end ocean freight operations (FCL & LCL) across imports and exports, • Ensure compliance with U.S. import/export regulations (CBP, ISF, AES, etc.), • Coordinate with carriers, agents, and internal teams to ensure smooth shipment execution, • Serve as a senior point of contact for clients, resolving issues and maintaining service quality, • Lead and support a team of Ocean Import & Export Specialists, driving performance and consistency, • Develop and standardize SOPs to improve operational efficiency and scalability, • Track key operational KPIs and drive continuous improvement Required Qualifications • 8+ years of ocean freight experience within a freight forwarder, NVOCC, or 3PL, • Strong experience in ocean imports, exports, or both, • Solid understanding of U.S. import/export regulations and processes, • Experience coordinating international shipments and working with overseas partners Experience across both imports and exports is highly preferred. However, we are open to strong candidates with deep expertise in ocean imports who are ready to expand their scope and take ownership of the broader ocean freight function. 💡 What You’ll Get • Medical insurance 100% covered by the company (50% coverage for dependents), • Dental insurance (50% employer-paid) and Vision coverage available, • 401(k) with company match (2% of salary) via Paychex, • Paid Time Off:10 vacation days/year (increasing to 15 after 5 years), • 3 personal days + 1 floating holiday, • Parental Leave: up to 12 weeks (NJ policy + FMLA/UPL where applicable), • High-growth environment with real ownership and leadership exposure If you’re ready to take ownership of ocean freight operations and help scale a global logistics platform - we want to hear from you. Send me your resume to with the subject "Ocean Freight Manager"

Job Description Summary #LI-Remote This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 30% travel. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you. Company will not sponsor visas for this position. The Director, Future Field Engagement Strategy - Role Design shapes the future of Novartis' field organization, ensuring customer engagement is delivered with intention, scale, and meaningful impact. This role designs new and evolving field roles and helps define how the field is deployed to best serve changing customer needs, engagement models, and therapeutic strategies. By reimagining "field roles" as part of an integrated ecosystem-spanning human teams, digital capabilities, and AI enabled solutions - this leader brings clarity and purpose to how value is created. Through modern role frameworks that thoughtfully blend human expertise with intelligence and automation, this role helps keep the field organization agile, efficient, and ready for what's next. Job Description Key Responsibilities: • Lead the design and evolution of field roles, aligning responsibilities to customer archetypes, targeting strategies, and modern engagement models., • Define clear role competencies, accountabilities, and interfaces to create clarity, reduce overlap, and enable strong crossrole collaboration., • Develop field deployment models that optimize resource allocation and effectiveness across therapeutic areas and portfolios., • Reimagine field roles as part of an integrated engagement ecosystem, thoughtfully balancing human expertise, digital capabilities, and AIenabled solutions., • Partner closely with People & Organization (P&O), Field Leadership, and Capability teams to align role design with talent strategies, capability needs, and organizational priorities., • Clearly articulate role architectures, interfaces, and talent pathways to support development, mobility, and longterm sustainability., • Establish clear boundaries between role architecture and capability building, enabling shared ownership and seamless collaboration with talent development teams., • Create clear documentation and guidance to ensure field role designs are consistently understood and applied across the organization., • Monitor market dynamics, competitor models, and internal feedback to continuously refine and evolve field role design., • Champion a culture of innovation, adaptability, and continuous improvement in how field roles are designed and deployed. Essential Requirements: • Bachelor's degree required from 4-year college or university., • 8+ years' experience in field force strategy, role design, or organizational effectiveness, within pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams. We also welcome candidates from other complex environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors., • Demonstrated experience designing and evolving role architectures within large, complex, matrixed organizations., • Deep understanding of field deployment models, account team structures, and crossfunctional engagement in dynamic environments., • Proven ability to partner effectively with People & Organization (P&O), field leadership, and capability teams to drive role transformation and alignment., • Strong strategic, analytical, and facilitation skills, with the ability to translate complexity into clear, actionable frameworks., • Exceptional written and verbal communication skills, enabling clarity, alignment, and shared understanding across diverse stakeholders., • Experience building scalable, datainformed models that balance insight, execution, and organizational agility. Desirable Requirements: • Experience leading or contributing to transformation initiatives within commercial, field, consulting, or fastgrowing healthcare or technology environments, including exposure to largescale change programs., • Familiarity with modern commercial ecosystems - such as digital engagement platforms, CRM systems, emerging technologies, and/or sales, marketing, or customerfacing roles - that inform how organizations engage customers at scale. Novartis Compensation Summary: The salary for this position is expected to range between $185,500 and $344,500 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $185,500.00 - $344,500.00 Skills Desired Business Planning, Business Reviews, customer relationship management, Customer Requirements, Customer Service, Employee Onboarding, Financial Literacy, Influencing Skills, Operations, problem solving techniques, Resource Allocation, Sales, Sales Force Effectiveness, Sales Operations, Sales Targets, Selling Skills, Strategic Planning, Technical Skills

Job Description Summary Location: Remote/New Jersey preferred This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. The NPS (Novartis Patient Support) Therapeutic Area (TA) Field Engagement Strategy Director will be a critical member of the NPS Field Strategy and Effectiveness leadership team aligned to specific NPS therapeutic area field teams. They will partner closely with the NPS Therapeutic Area Vice Presidents, NPS field leadership, and NPS program strategy leads to build formidable NPS field engagement strategies. The individual will co-own annual field business planning cycle and ensure all program specific needs are translated into highly effective stakeholder engagement plans. This includes development and communication of field deployment strategies, field engagement and tactical plans, field capabilities requirements, portfolio program resources training requirements, and competitive information to respective NPS field teams. This role will partner closely with Customer Engagement and Medical field function strategy leads to enable seamless integration and customer centric engagements. In addition, this role is highly customer focused and involves close collaboration with key matrix cross functional partners to drive customer centric strategies and engagements. Lastly, success will require substantial interactions with field leadership, field-based NPS associates and their customers, and requires strategic thinking, matrix influencing skills, self-starting adaptability and agility. Job Description Responsibilities include but are not limited to: • Responsible for translating Novartis Patient Support program requirements into effective NPS field associate customer engagements models, • Leads the development and communication of field strategy, field engagement and tactical plans, field capabilities requirements, portfolio program resources training requirements, and competitive information to respective field teams, • Co-owns the annual NPS field business planning cycle for their assigned field team(s) in collaboration with the Therapeutic Area Vice President, field leaders, and NPS program strategy leads, • Responsible for the design & execution of clear and effective external stakeholder communications for respective field teams, • The individual will also work with relevant matrix partners such as the insights and decision science field insights and analytics lead, NPS training department, and CE & Medical field strategy and operation counterparts to ensure optimal go to market NPS field deployment models and training plans aligned to NPS TA business priorities, • In partnership with field associates and cross-functional NPS colleagues, will collect, translate, and communicate field insights to inform and shape both NPS and IPST strategies Essential Requirements: • Education: Bachelors degree, MBA a plus, • 10+ years of Pharmaceutical or biotech experience in strategy, marketing, and customer engagement experience required. Therapeutic area experience preferred, • 5+ years of developing field force tactics and effectively deploying to field teams in partnership with field leaders to drive business outcomes, • Experience engaging external medical experts, HCPs, and office administrators required, • Demonstrated fluency in analyzing pharmaceutical data to generate insights in service of developing strategy and business plans required., • Knowledge of Patient Support Services as well as Access and Reimbursement data sets preferred, • Strong communication skills and demonstrated executive presence required, • Ability to perform in cross functional role and handle multiple tasks, • Exceptional organizational, project management and time management skills Desirable Requirements: • Self-Starter and must possess leadership capabilities Novartis Compensation Summary: The salary for this position is expected to range between $185,500.00 and $344,500.00 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $185,500.00 - $344,500.00 Skills Desired Business Operations, Customer Orientation, E-Learning, Profit and Loss (P&L), Sales, Salesforce Crm, Sales Force Effectiveness, Sales Management, Sales Operations, Sales Process, Sales Strategy, Sales Trainings, Skills Development

About Us At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Overview Partners with VP, Bond SBU, establishes underwriting guidelines and philosophy for all lines of bond business. Monitors all business written and underwrites bonds/accounts that exceed field authority. Works in conjunction with the Field Operations Manager to assist in the production and retention of profitable business. Works with reinsurers on special acceptance requests and on the annual reinsurance review/renewal process. Conducts field audits. Educates/trains new bond employees, AMS, and producers. Works with bond management to develop better understanding of underwriting metrics for reducing risk. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements. Responsibilities • Monitors bond production and ensures compliance with company's underwriting philosophy and procedures. Underwrites accounts that exceed field authority., • Works with VP, Bond SBU to establish underwriting philosophy and guidelines. Evaluates losses and loss trends and adjust guidelines accordingly. Support and promote Bond team values., • Assists in the production of new business and retaining profitable business. Operates methodically and logically under time pressure and agency/account pressure., • Evaluates creditworthiness of accounts and identifies and communicates weaknesses. Uses this information to support final underwriting decisions., • Recommends, organizes, and implements workflow and/or procedural changes affecting the Bond Strategic Business Unit (SBU). Responsible for overseeing of proper maintenance, production support and enhancements to automated systems in support of overall business objectives of the Bond SBU., • Provides training and knowledge sharing opportunities to bond staff, AMS, and producers. Keeps abreast of market conditions affecting the bond industry, and adjusts training accordingly., • Establishes annual criteria for branch audits. Conducts audits and reports audit findings to senior bond management. Responsible for completing Quality Assurance Audit and Reports on a quarterly basis., • Works closely with reinsurers on special acceptance requests and during annual reinsurance review., • Works with regional and territory bond managers to review and update business metrics. Knowledge and Requirements • Strong customer service skills. Demonstrate ability to develop exceptional relationships with P&C regional management. Demonstrate consistency when dealing with clients. Excellent sales and negotiation skills. Strong problem-solving ability and excellent presentation skills. Must have a valid state-issued driver's license in good standing and be able to drive an automobile. Education and Experience • College degree in accounting, finance, business administration, marketing or related field preferred., • Minimum 8-10 years of bond underwriting and field experience., • Strong computer skills including and MS Office applications. Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our ___. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs. Pay Range USD $168,000.00 - USD $231,000.00 /Yr. Additional Information Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions. For Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Description Summary #LI- Hybrid The ideal location for this role is the East Hanover, New Jersey site. Relocation may be possible and requires necessary approvals. The role of the Director, NPS, Neuromuscular Program Strategy and Management is to serve as a leader for product and program strategy in support of patient access to achieve product and/or portfolio objectives. This role owns ongoing planning, evaluation/measurement, and optimization of short-term and long-term program performance to enable impact for Novartis and patients. This is inclusive of end-to-end patient and provider journeys, as well as all NPS programs and services (onboarding, co-pay, adherence, e-services, hub operations, external landscape/monitoring, and shifting market dynamic). This role requires a patient first purpose- led mindset who is highly collaborative, entrepreneurial and an agile leader to liaise with multiple NPS Centers of Excellence and cross-functional teams, including, but not limited to, Product Strategy, Marketing, Market Access, Customer Engagement (Sales), Field Reimbursement, Ethics and Compliance, Legal, Data Analytics, and Training. Finally, this role is accountable for driving strong business performance in conjunction with ED, NPS Neuromuscular and Manager, Patient NPS Program Operations Management Neuromuscular. Job Description Major Accountabilities * Lead a core team of cross-functionalNPSstakeholders focused on ongoing patient support program refinement and measurement specific to the post-prescription experience in partnership withProgram Data Insights and AnalyticsCenterof Excellence (starting and staying onappropriate therapy) * Serve asNPSsubject matter expert onour Neuromusculartherapyand provide key inputs to Portfolio Strategy & Lifecycle ManagementCenterof Excellence for program designs related toonboarding, co-pay, adherence, e-services, and hub operations to ensure reconciliation with product P&L and objectives * Drive integration ofNPSpriorities and program performance with identified product priorities, strategies and KPIs * Support the development of marketplace and competitive landscape assessments to inform future state ofNPSsupportrequiredforour Neuromuscular therapy * Collaborate with training,NPSCentersof Excellence, field reimbursement, marketaccessandNPSManager Program Operations to provide input into field reimbursement team training * Liaising withNPSEnterprise Intelligence and Insights team to gather insights on external and competitive benchmarking, scanning global best practices and liaising across network internal resources (marketing, sales reps, patient coordinators, reimbursement managers) * Supports successful implementation of any new services launched/administered forNPSincluding planning, managing,budgetingand launching along with ensuring adequate staffing for operational support * Oversee the creation of patient access and reimbursement content and resourcesin partnership withNPSContent DevelopmentCenterof Excellenceto support field execution ofto support field execution ofNeuromuscularprograms Education(minimum/desirable): Bachelor's Degree, (PharmD, RN or MBA a plus) Languages: Fluent English, other languages desirable Experience: Required Experience: * 7+ Pharma commercial experience, with 3 of those years of experienceoperatingin patient services space and/or market access isrequired * Proven success in Hub Services * Ability to connect commercial, financial, and clinical perspectives to develop enhanced value messages and strategies * Comprehensive understanding of access journey for a patient with ability to diagnose issues and impact across comprehensive set of channel participants and vendors * Strong written and verbal communication skills, including comfort level with senior management presentations * Strong experience with sales force communication * Proventrack recordleading across cross-functional teams Preferred Experience: * In depth knowledge of specialtyandbuy and billproductdistribution and service company business models * In-depth knowledge and understanding ofrare diseasepatient services challenges and opportunities * Experience with specialty/buy and bill products * Home office marketing experience * Previousconsultant or vendor experience he pay range for this position at commencement of employment is expected to be between$185,500.00 and $344,500.00/year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $185,500.00 - $344,500.00 Skills Desired Agility, Asset Management, Business Strategy, Commercial Excellence, Cross-Functional Collaboration, Customer Orientation, Digital Marketing, Healthcare Sector Understanding, Influencing Skills, Inspirational Leadership, Marketing Strategy, Negotiation Skills, Operational Excellence, People Management, Priority Disease Areas Expertise, Product Lifecycle Management (PLM), Product Marketing, Product Strategy, Stakeholder Engagement, Stakeholder Management, Strategic Partnerships

The Manager, Business Development, Cell & Gene Therapy (CGT) drives growth for the CGT Technologies portfolio by leading opportunity qualification and supporting execution of partnerships and commercial agreements from intake through diligence, internal alignment, and contracting. Reporting to the Senior Director, this role partners closely with Sales, Marketing, Product Management, R&D, Legal, and Operations to advance a prioritized BD pipeline, develop deal materials and business cases, negotiate, close, and track small to mid-size deals, and deliver clear updates to leadership. Success is measured by pipeline progression, timely diligence execution, quality of business recommendations, deal closures and tracking, and effective cross-functional alignment. *Position may be worked remotely, with willingness and ability to travel up to 30% (domestic & international), including regular trips to our U.S. headquarters in Lake Zurich, IL, to engage with the cross-functional teams. Preference will be given to candidates who live in the eastern or central time zones. • Base salary range: $130,000-$145,000, • Position is eligible to participate in an annual bonus plan with a target of 10% of the base salary., • Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities., • Our benefits and programs are comprehensive and thoughtfully crafted to ensure our colleagues live healthy lives and have support when it matters most. Benefits offered include a 401(k) plan with company contributions, paid vacation, holiday and personal days, employee assistance program, and health benefits to include medical, prescription drug, dental and vision coverage. Business Development Execution • Identify, evaluate, and prioritize new small to mid-size business opportunities, including collaborations with biotech, pharma, academic institutions, and CDMOs, • Support the development and structuring of agreements (development, pricing/supply, etc.) with ownership of small/mid-size and clearly-bounded deals, • Accountable for monitoring deal progression and tracking of deliverables and alignment to deal, • Prepare and support negotiation processes by preparing drafts, gathering inputs, and coordinating internal reviews with Legal and other stakeholders within guidelines, • Can make independent recommendations for negotiating deals based on diligence completed and has ability to autonomously make business decisions, • Assist in preparing materials for partnership discussions, including presentations, briefing documents, and financial/strategic analyses. Cross-Functional Project Coordination • Manage and track progress of key BD initiatives, ensuring alignment across R&D, Product Management, Marketing, and Commercial teams., • Facilitate project meetings, set agendas, document discussions, and track action items to completion., • Assist in ensuring BD activities align with organizational objectives and regulatory expectations. Analytics, Reporting & Leadership Support • Develop high-quality presentations and reports to support leadership communication, business reviews, and decision-making., • Monitor industry trends, emerging technologies, and competitive developments; synthesize insights into clear, actionable recommendations., • Prepare regular updates for senior leadership on BD pipeline status, project progress, risks, and opportunities., • Maintain accurate records of opportunities, contacts, and activities within Salesforce CRM. Job Requirements • Bachelor's degree in Business, Life Sciences, Engineering, or related field required; MBA or advanced degree preferred., • 8+ years of experience in sales, business development, project management, consulting, or a related role within the healthcare, biotech, or pharmaceutical industry., • Experience or strong interest in the Cell & Gene Therapy sector preferred, • Understanding and experience with contracting and negotiating fundamentals, including ability to support development of term sheets, MSA/SOW, and pricing/discounting models,, • Proficiency in PowerPoint, Excel, and CRM systems (Salesforce preferred).Disciplined in CRM beyond data entry, with ability to input and extract information to support business development activities, • Ability to travel up to 20-30% domestically and internationally based on business needs. We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability,401K with company contribution, andwellness program. Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is atwill, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws. Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.

Job Description Summary #LI-Remote This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or inter-national) will be defined by the hiring manager. This position will require X% travel." Are you a forward-thinker who can adapt and grow with the evolving Novartis Patient Support landscape? Join Novartis as an AD, Program Management, working under the Director of Case Management, and be responsible for managing all aspects of Patient Support Center program operations and leading a team of Case Manager Supervisors, while holding high level responsibility for management of the Case Manager work responsibilities, ensuring all activities are compliant with Novartis policies and procedures. The AD, Case Management will serve as the subject matter expert (SME) for the Case Manager role and key responsibilities will include monitoring the team's activity, achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), productivity/quality, brand specific program's operational health and serves as the single point of contact for program needs with key stakeholders. Job Description Key Responsibilities: * Lead, coach and motivate a dedicated team of Case Managers aligned to the therapeutic area and/or brand-specific program; responsible for their ongoing growth and development of Navigator team, including ensuring completion of training on marketplace and therapy area changes, and managing their performance against set objectives at the PSC. * Managing the workload and assigned responsibility scope to ensureappropriate coverageof patients and physicians offices, as well as aligned field partners. * Seeking ways to improve the patient/provider experience and working cross-functionally with PSC colleagues to develop and implement improvements to the program. * Forming strong partnerships with Central Operations functions for CRM system operations, technical escalations, and optimization. * Collaborateswith Performance, Quality, and Excellence (PQE) tomonitorcall and system performance of Case Managers. Ensure monitoring outcomes are executed at the individual and team level. Schedule coaching, huddles, and other sessions to positivelyimpactoverall performance and compliance ofteam. * Responsible foridentifyingand reporting adverse events via the established Novartis systems as per applicable processes * Serve as program Case Management liaison and single point of * contact for the entire patient journey (including coverage and access) for all key stakeholders (e.g.Disease State Team), and Field Reimbursement counterparts. * Collaborate with many individuals including PSC Leaders, PSC Operations, Training, Marketing, Legal, People & Organizations, Ethics Risk Compliance, and Service Business Partners * Oversee 5-7 Supervisors that directly manage and support a team of 10-14 Case Managers each, ensuring operational excellence and aligning with SLAs, KPIs, and agent specific metrics. * Collaboration with the Training and Documentation teams on the design, documentation, and administration of process and systems-based training, including agent simulations and certifications. Essential Requirements: * Education:Bachelor's Degreerequired; advanced degree preferred, including but not limited to PharmD, RPh, PA, etc. * 5+ years of experience in pharmaceutical, biotech, access/reimbursement, patient supportcenteror related/applicable industry with 2+ yearsof peoplemanagement/leadership experience. * 3+ years' experience with direct provider/caregiver/patient interaction. * Comprehensive knowledge of Case Management and Patient Access Services with understanding of privacy laws and regulations including HIPAA and similar state laws. * Successful experience in hiring, developing, and managing diverse high performing teams towards meeting and exceedingobjectives. * Strong leadership, teaching, planning and organization, data and analytics, decisionmakingand problem-solving skills. * Proficient in Microsoft Office tools and CRM systems (e.g.Salesforce). * Strong ability to collaborate and work cross-functionally within a matrix environment witha high levelof integrity and ethical judgment, as well asdemonstratedexperience in fostering compliance with company policies and procedures. Preferred Qualifications: * Management of a patient support team, with experience in a specialtycategorya plus. * Successful leadership skills managing a team across multiple locations (both remotely and onsite) with direct reports. The pay range for this position at commencement of employment is expected to be between$125,600 and $234,000.00/year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $126,000.00 - $234,000.00 Skills Desired Calls Handling, Customer Retention, Customer Service, Data Analytics, Microsoft Access, Operational Efficiency, Operations, Procurement, Promotion Marketing, Retail Loss Prevention, Sales, Sales Support, Sales Targets, Selling Skills, Technical Skills, Waterfall Model

Job Description Summary #LI-Remote This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 30% travel. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you. Company will not sponsor visas for this position. The Associate Director, Product & Disease Training leads the assessment, strategy, budgeting, and delivery of inmarket and launch training for the Spinal Muscular Atrophy portfolio within the Customer Engagement organization. This role brings crossfunctional voices together - partnering closely with Customer Engagement, Marketing, Operations, Patient Services, and other key stakeholders - to ensure training is thoughtfully designed, aligned, and impactful. With a strong focus on collaboration and clarity, this individual provides strategic oversight to ensure training curricula effectively support teams and the patients they serve. Job Description Key Responsibilities: * Lead the development and execution of a comprehensive product and disease training strategy, fully aligned with marketing positioning, brand priorities, and customer engagement goals. * Partner closely with Customer Engagement, Marketing, and other customerfacing teams to capture insights and integrate them into training plans and curriculum design. * Collaborate with theCustomer Engagement (CE)Skills Training team to refine and deliver new hire and ongoing training experiences that support readiness and longterm success. * Serve as an active member of product functional leadership teams, providing strategic input and trainingperspectiveacross the organization. * Lead the design and evolution of product training curricula by working crossfunctionally with internal partners and external vendors, ensuring content reflects market dynamics and learner needs. * Conduct ongoing needs assessments using customer feedback, field insights, and subject matterexpertiseto continuously inform and strengthen training strategy. * Ensure all training materials meet compliance, legal, and regulatory requirements and receiveappropriate internalapprovals. * Develop and deliver national and district meeting content in partnership with brand teams to reinforce strategy, capability, and confidence. * Drive sustainability andimpactby defining metrics, tracking KPIs, and leveraging preandposttraininginsights in collaboration with Technology and Operations partners. * Partner withCustomer Engagement (CE)Operations to ensure customerfacing associates complete required product certifications and remain current on training expectations. Essential Requirements: * Bachelor's degreerequiredfrom4-year college or university. * 6+ years of experience in sales training, with a strongtrack recordof designing and delivering impactful learning experiences. * 2+years'salesexperienceinpharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams. We also welcome candidates from other complexenvironments such as medical devices, diagnostics, life sciences services, insurance, consumer health,technology,or B2B sectors,especially where strong field leadership and customer engagement are central to success. * Recent experience applying AIenabled or innovative instructional design approaches to enhance learning effectiveness and engagement. * Strong understanding of brand strategy and execution, paired with solid clinical and therapeutic knowledge. * Demonstrated sales acumen and business mindset, with the ability to connect training outcomes to realworld performance and results. * Excellent communication, facilitation, problemsolving, and influencing skills, with the ability to synthesize complex information into clear recommendations. * Proven ability to lead through collaboration-building trust, influencing without authority, and thriving in large, crossfunctional teams. Desirable Requirements: * An advanced degree or continued learning that adds depth to scientific, clinical, or strategic thinking. * Experience supporting launch readiness or major business moments through education and enablement. Novartis Compensation Summary: The salary for this position is expected to range between$152, 600.00 and $283,400.00 per year. The final salary offered isdeterminedbased on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health,lifeand disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days,holidaysand other leaves. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $152,600.00 - $283,400.00 Skills Desired Customer Satisfaction, E-Learning, Field Sales, Office Management, Outside Sales, Promotion Marketing, Purchasing Process, Salesforce Crm, Sales Revenue, Sales Trainings, Training Programs

Job Description Summary #LI-Remote This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 30% travel. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you. Company will not sponsor visas for this position. The Director, Future Field Engagement Strategy - Metrics & Incentives shapes how success is measured and celebrated across Novartis' evolving commercial organization. This role designs forwardlooking performance metrics and incentive frameworks that align with modern engagement models, emerging field roles, and enterprise priorities. By reinforcing the right behaviors and outcomes, this leader helps inspire field teams while driving sustainable customer impact, growth, and longterm competitiveness. Job Description Key Responsibilities: • Architect and lead futureready measurement frameworks that define how Customer Engagement and GotoMarket success are assessed across the enterprise., • Translate complex, aggregated performance signals (e.g., claims, prescribing, payer, CRM insights) into clear, strategic measurement constructs., • Shape balanced scorecards that intentionally measure both outcomes and critical enterprise behaviors, bringing an outsidein perspective in close partnership with Insights and Decision Science (IDS)., • Serve as a strategic advisor to senior leadership by delivering forwardlooking insights on performance trends, risks, and opportunities, alongside Insights and Decision Science., • Reimagine incentive compensation strategies to align with evolving field roles, customer archetypes, and modern engagement models., • Steward incentive frameworks in partnership with Incentive Compensation teams to ensure they are equitable, transparent, and meaningfully motivating., • Continuously evolve metrics and incentives to reflect market dynamics, transformation priorities, and realworld field feedback, in collaboration with Insights and Decision Science., • Partner across Insights and Decision Science, Finance, Field Leadership, and field enablement teams to ensure performance frameworks remain grounded, agile, and operationally impactful. Essential Requirements: • Bachelor's degree required from 4-year college or university., • 8+ years' experience in incentive design, performance management, or field operations strategy, within pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams. We also welcome candidates from other complex environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors., • Deep expertise in incentive compensation strategy, customer engagement metrics, and the levers that drive field performance and motivation., • Proven ability to design and scale innovative, datadriven models that connect enterprise insights with realworld field execution., • Strong fluency in healthcare systems, including payer and provider dynamics, enterprise account management, and evolving technology trends., • Demonstrated success influencing senior leaders and aligning crossfunctional stakeholders within complex, matrixed organizations., • Exceptional analytical and strategic thinking capabilities, with the ability to synthesize complex data into clear insights, narratives, and action plans., • Trusted collaborator and communicator, skilled at building relationships, facilitating alignment, and driving outcomes across functions, geographies, and field teams. Desirable Requirements: • Experience working with enterprise incentive compensation platforms and advanced analytics tools, including applying these capabilities to gotomarket transformation, evolving engagement models, and new role architectures., • Background in consulting or highgrowth environments, with demonstrated success building scalable measurement and incentive constructs across global or multimarket teams while maintaining fairness, comparability, and strategic coherence. Novartis Compensation Summary: The salary for this position is expected to range between $185,500 and $344,500 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $185,500.00 - $344,500.00 Skills Desired Business Planning, Business Reviews, customer relationship management, Customer Requirements, Customer Service, Employee Onboarding, Financial Literacy, Influencing Skills, Operations, problem solving techniques, Resource Allocation, Sales, Sales Force Effectiveness, Sales Operations, Sales Targets, Selling Skills, Strategic Planning, Technical Skills

Job Description Summary #LI - Hybrid This position will be located at the East Hanover, New Jersey site and will not have the ability to be located re-motely. This position will require travel as defined by the business (domestic and/ or international). The Manager, Programs & Systems Training will be aligned to intake, program case management, coverage and access, and/or system training functions, and will be responsible for supporting the creation of program and system curricula, supporting MAP/FUSE approval, and facilitating trainings for new hires and continuous learnings. Job Description *Assist the Associate Director, Systems Training with creating product programs and system curricula, as well as operational plans and trainings for transitioning brands, new launches, label expansions/updates, program sunsets, and routine system updates. *Conduct trainings using adult learning principles to enhance agent competency and knowledge retention of training curricula. *Ensure high-quality delivery of training through various methods such as live and virtual facilitation, train-the-trainer sessions, peer-based teaching, guided practice sessions, experiential learning, and problem-solving activities, utilizing appropriate technologies. *Execute pull-through opportunities and provide refresher trainings for curricula. *Implement competency models, needs assessments, simulations, and certifications to ensure supervisors and agents are ready and proficient in specific branded programs (e.g., onboarding, copay, benefits verification, adherence), systems (e.g., Salesforce, Genesys), technologies (e.g., triage, eFax, portals), and business applications (e.g., artificial intelligence, electronic benefits verification/prior authorization, government checks). *Demonstrate subject matter and technical expertise in the assigned function, including knowledge of business processes, operational flows, program design, and operational challenges in areas such as intake, program case management, reimbursement, and/or systems training. • Maintain up-to-date trainings that effectively emphasize compliance reporting requirements, including reporting technical complaints, adverse events, and special case scenarios related to Novartis products within 24 hours of receipt. *Collaborate with many individuals across NPS and PSC leaders, PSC Operations, Training, Marketing, Legal, People & Organizations, Ethics Risk Compliance, Service Business Partners Required Experience: * Three (3) years of work experience in a healthcare or pharmaceutical training and development capacity. * Previous experience working with systems, technology and business applications (Salesforce CRM, LMS systems, Microsoft suite, Outlook, Publisher, Project and Visio). * Experience working with contact centers and/or central support operations, including but not limited to hub/pharma functions, case management, benefit verification, etc. * Skilled in public speaking and facilitation of training classes for in person and remote teams. * Strong interpersonal, communication, influencing and analytical skills. * Ability to manage multiple projects and consistently meet deadlines. Preferred Qualifications: * Experience building training program curriculum, designing content and facilitating training for business systems and technology. * Key understanding of Adult Learning Principles, Curriculum Design, Instructional Design, Adult Learning Principles, Learning Analytics & Measurement. * Excels at interacting with a diverse group of people, including line managers and matrixed partners. Travel requirements: Role is office-based in East Hanover, NJ with occasional travel between offices in Tempe Arizona (anticipating 20%) Hybrid Working Requirements: Ability to work on-site 3 days per week The pay range for this position at commencement of employment is expected to be between$93,,800 and $174,200.00/year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $93,800.00 - $174,200.00 Skills Desired Calls Handling, Customer Care, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service, Customer Support, E-Learning, Field Service Management, Order Management, Professional Ethics, Sales, Waterfall Model

Job Description Summary The ideal location for this role is the East Hanover, NJ site but remote work may be possible (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. If associate is remote, all home office expenses and any travel/lodging to specific East Hanover, NJ site for periodic live meetings will be at the employee's expense. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. The Executive Director, Product Strategy Lead (PSL) will lead the creation, implementation, orchestration and measurement of the integrated product strategies for an indication of a product within a given therapeutic area in the US, under the leadership of a General Manager for the Prod-uct or Portfolio. This individual will contribute to the key decision making for maximizing the impact of the product under their remit while actively and appropriately managing resource allocation across multiple teams, and multiple functions. This will be done in consultation with various teams and functions, including Marketing, Sales, Novartis Patient Support, Market Access, Insights and Decision Science and Medical about their respective strategies, plans and proposed resourcing. This leader will impact the Novartis legacy in his/her responsibility for accelerating impact in the product/while leading through a business-critical transformation. This role will contribute to the management of the full P&L for the assigned product, under the final leadership of the General Manager for the Product or Portfolio and will partner closely with functional heads for decision-making of resource allocation to deliver the most accelerated impact for the product. This leader will be a key member of the General Manager team in the Integrated Product Strat-egy Organization and is expected to demonstrate accountability for the assigned product or indication and responsibility for broader enterprise leadership in their decisions and engagement across the US Pharma organization. This leader has a passion for transformational enterprise leadership, decisive strategy in service of delivering higher impact for patients, customers, healthcare systems with higher quality, speed and agility. Additionally, this leader will be responsible for ensuring that customer engagement and relationship building are factored into the product/ indications' strategic approach and performance metrics to optimize the approach and identify potential areas of risk. Job Description Key Responsibilities: • Perform strategic assessments of select competitor activities, including market situation analysis, strategic forecasting, strategic and operational benchmarking, articulation of implications and drive development of a cross-functional competitive response plan in legal and compliant manner., • Monitor/benchmark strategic plans and key developments of competitors to provide early warning for potential threats and opportunities for successful implementation of prioritized critical initiatives and tactical plans., • Proactive surveillance of core Disease Area healthcare & macroeconomic environment including policy, regulatory, health technology to identify threats and opportunities relevant to planning initiatives in the US and identify business critical trends in advance to drive portfolio growth in the future., • Drive the design and execution of competitive planning initiatives (competitive simulations) for key products subject to significant competitive events. Ensure the effective implementation and integrity of all competitive and business intelligence activities such as primary research, and other appropriate intelligence gathering and analysis projects through timely and appropriate coordination with team members and external vendors., • Lead strategic planning for lifecycle management (LCM) across the Therapeutic Area portfolio with focus on maximizing the long-term value of our assets, • Work closely with cross-functional teams including Medical Affairs, Development, Strategy & Growth, Novartis Technical Operations, Regulatory, Finance, Supply Chain, Trade and Market Access to ensure realization of LCM priorities. Proactively address/manage risks and issue escalation. Ensure close coordination with peers and key matrix partners, on forecasts and cost projections and appropriate coordination with team members, and external vendors, • Liaison with key cross-functional partners such as Market Access, Medical, BD&L, M&A, Biomedical Research, Development and S&G teams to develop US go/no-go position and critical success factors on pipeline assets, • Inform commercial implications to early asset development plans, as well as drive development of US-centric commercialization strategy for assets in later stages (pre-FDP) to inform strategic product profile development and ensure transition to established IPSTs as appropriate., • Strong relationship with International TA to ensure that commonalities can be maximized, and differences can be elevated for appropriate discussion., • Develop center of excellence capabilities within the team Essential Requirements: Education (minimum/desirable): Bachelor's Degree is required in relevant area, MBA or advanced degree preferred Required: • Minimum 10 years of commercial experience with multiple functional experience (ideally including new products/ pipeline/ lifecycle management) in a pharmaceutical, biotech, healthcare, or consulting environment, inclusive of at least 2 different types of cross-functional roles/experience, • Recent US Market experience with launch and various product lifecycle stages, • Experience partnering with Medical Affairs and Development to inform strategic choices, • Highly motivated individual who can work with a high degree of autonomy, in a dynamic environment applying creative problem-solving skills and industry knowledge., • Possess a portfolio approach and experience uncovering and implementing innovative strategies in a competitive marketplace., • Ability to be a leader and proactive custodian for consistent competitive readiness excellence Desirable Requirements: • Experience in multiple therapeutic areas preferred, • Experience with Insights & Analytics and/or Market Access a plus, • Ability to influence, communicate effectively and engage confidently with senior level leaders, including ECN, USLT and SVP, • Able to work in a highly complex, ambiguous and dynamic environment with high visibility and tight timelines Novartis Compensation Summary: The salary for this position is expected to range between $236,600.00 and $439,400.00 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. To learn more about the culture, rewards and benefits we offer our people click ___. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $236,600.00 - $439,400.00 Skills Desired Business Development, Business Strategy, Collaboration, Curiosity, Data Analytics, Decision Making Skills, Finance, Go-To-Market Strategy, Influencing Skills, Leadership, Operations, Prioritization, Strategic Partnerships, Strategic Planning

Job Description Summary #LI-Remote This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 30% travel. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you. Company will not sponsor visas for this position. The Director, Future Field Engagement Strategy - Capabilities shapes the next generation of field capabilities at Novartis, envisioning what it takes for our teams to succeed in evolving engagement models. This role defines a futureready capability framework - articulating the skills, mindsets, and behaviors that will enable the field organization to adapt, grow, and thrive over time. Through close crossfunctional partnership, the Director, Future Field Engagement Strategy - Capabilities aligns brand and commercial priorities and builds a clear capability roadmap that translates strategy into action. By focusing the organization on what to build, train, and prioritize - and why it matters - this role helps ensure our field teams are prepared for longterm success in a rapidly changing healthcare landscape. Job Description Key Responsibilities: • Shape and articulate a bold, futurefocused vision for field capabilities that supports Novartis' transformation and longterm growth., • Design and evolve a scalable, adaptable capability framework that defines the skills, behaviors, and mindsets needed for success in modern and emerging engagement models., • Partner across commercial, brand, medical, and field teams to ensure capability priorities are fully aligned with business strategy and enterprise objectives., • Translate organizational needs and market dynamics into clear, actionable capability recommendations that resonate across stakeholders., • Champion innovative approaches to capability building, drawing on digital learning, experiential pilots, and leading external practices., • Identify and validate future skills through pilots, benchmarking, and continuous scanning of industry and competitive trends., • Develop and maintain a clear capability roadmap that guides what to build, enable, and prioritize over time., • Define practical tools, resources, and frameworks that support the adoption and sustainment of new capabilities across the organization., • Establish meaningful metrics and feedback loops to assess capability adoption, proficiency, and business impact., • Use insights from performance and adoption data to continuously refine capability strategy and maximize organizational readiness. Essential Requirements: • Bachelor's degree required from 4-year college or university., • 8+ years' experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams. We also welcome candidates from other complex environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, technology, or B2B sectors., • Demonstrated success building futureready capability strategies and longterm roadmaps that enable enterprise transformation., • Deep experience designing and activating capability frameworks for large, customerfacing or fieldbased organizations., • Proven ability to translate business strategy into clear, actionable skills, behaviors, and operating models that support evolving roles and engagement models., • Strong understanding of modern customer engagement approaches, including accountbased models and the dynamics of healthcare or similarly complex B2B environments., • Experience leveraging data, market insights, and external best practices to inform capability priorities and drive meaningful impact., • Exceptional communication and influence skills, with a track record of leading change and partnering effectively across matrixed organizations. Desirable Requirements: • Advanced degree (MBA, MS, PharmD, PhD), with experience leading transformation or capabilitybuilding initiatives within consulting, startup, or largescale enterprise environments, with exposure to modern customer engagement or field models across global or multimarket settings., • Demonstrated ability to foster innovation, agility, and continuous improvement by integrating digital, experiential, and blended learning approaches into capability strategies. Novartis Compensation Summary: The salary for this position is expected to range between $185,500 and $344,500 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $185,500.00 - $344,500.00 Skills Desired Business Planning, Business Reviews, customer relationship management, Customer Requirements, Customer Service, Employee Onboarding, Financial Literacy, Influencing Skills, Operations, problem solving techniques, Resource Allocation, Sales, Sales Force Effectiveness, Sales Operations, Sales Targets, Selling Skills, Strategic Planning, Technical Skills

Job Description Summary #LI-Remote The Medical Science Liaison (MSL) role is a field based, customer-facing, non-promotional medical and scientific position. The MSL's key objective is to create impact through advancing clinical practice within the assigned territory that leads to improved patient outcomes. The MSL must demonstrate deep therapeutic expertise, understand territory and market influences, engage scientifically with Healthcare Providers (HCPs) and medical experts, manage, and develop their territory and execute all relevant activities in alignment with the medical strategic and tactical plan - while functioning within the Novartis Code of Conduct, Ethics/Compliance policies and Working Practice documents. The MSL will Inform and shape medical strategy through application of a curious mindset to collect impactful and actionable insights, understanding the potential strategic impact of critical insights. This is a field-based and remote opportunity supporting key accounts in an assigned geography: South Texas. The preferable location for the successful candidate would be to reside in San Antonio or Austin, Texas or near a major airport in territory. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible for you. Company will not sponsor visas for this position. Job Description Key responsibilities: * The MSL will leverage scientific expertise and market knowledge to establish and build professional relationships and engage with HCPs (including community physicians, pharmacists, medical experts, nurses, and other healthcare professionals) and other thought leaders in geographical area as aligned with medical strategy. * The primary responsibility of the MSL is to engage with customers - customer engagements may include but are not limited to: emerging data discussions, clinical trial activities, uncovering barriers in patient journey, understanding market dynamics within their territory, exploration of areas of unmet medical need, pipeline discussions, educating on disease state and product, capturing adverse events, and capturing medical insights through all stages of product lifecycle. * Must demonstrate strategic territory vision and ensure appropriate territory identification, mapping, and planning of Medical Engagements (MEs) and Key Accounts as aligned to medical strategy and in collaboration with internal Novartis colleagues. This includes: * a. identification of key stakeholders with influence on the patient journey and in the disease space throughout the product development lifecycle to establish strategies for education, engagement, and partnership * b. identification of opportunities for partnership with academic centers, centers of excellence, and/or systems of care to drive impact within the assigned territory * c. identification of opportunities to involve HCPs or MEs when a specific medical need is identified (e.g., publications, clinical trial participation, etc.) * d. identification of opportunities for internal collaboration with other Novartis stakeholders to drive forward therapeutic area, clinical, or product goals as appropriate * Provide clinical trial support for company sponsored trials facilitating relevant medical activities and working cross-functionally with Medical Affairs and Clinical Operations colleagues. * Regularly and effectively collaborates with internal colleagues (e.g., HEOR, access, marketing, commercial, sales) within the assigned therapeutic area and territory to advance clinical practice while maintaining customer centricity and a One Novartis approach in accordance with Novartis compliance standards. * Maintain in-depth knowledge of assigned therapeutic area and Novartis compounds to serve as a medical resource to customers and internal colleagues (in accordance with Working Practice Documents). * Maintain in-depth knowledge of internal policies and external regulations (e.g., field medical Working Practice Document (WPD), travel policy, expense policy, state and local laws, institutional policies) and how they affect day-to-day responsibilities. * Execute all administrative responsibilities and training (e.g., Veeva CRM, voicemail, e-mail, expense reports, compliance modules, etc.) in a timely manner, including profiling of core customers and ensuring up-to-date information in the CRM. * Champion emerging responsibilities as strategic priorities and territory needs evolve. * Proactively drive personal and professional development. Essential Requirements: * Education: Graduate degree in science or healthcare required; doctoral degree preferred (MD, PhD, DNP, PharmD, etc.) * Leveling Guidelines: the position will be filled at level commensurate with experience. * Experience for Manager Level: 0-3 years of experience in a Field Medical position within the pharmaceutical industry or as an MSL is required OR3-5 years of relevant medical affairs, clinical research, or related experience in a scientific or clinical setting preferred. * Experience for Associate Director Level: Minimum of 3 years' experience in a Field Medical-based position within the pharmaceutical industry or as an MSL is preferred OR5-7 years of relevant medical affairs, clinical research, or related experience in a scientific or clinical setting required. * Experience all levels: * Strong clinical knowledge including pharmacotherapy, treatment guidelines, clinical research processes, medical expert engagement strategies, and FDA promotional guidelines, regulations, and ethical guidelines applied to the pharmaceutical industry is required. * Candidates will perform their duties in accordance with applicable law, regulations, and Novartis policies. * Works within Ethics, Compliance and Promotional policies (Novartis & Federal) and ensures those around them do the same. * Works to ensure a diverse and inclusive environment free from all forms of discrimination and harassment. * Adherence with Company policies, state and federal laws and regulations * Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border. Field based, customer-facing position majority of the time with approximately 60-70% travel required to achieve performance and business objectives (face to face, virtual, email, telephone, etc.). Must have a valid driver's license. Desirable Requirements: * Previous experience in assigned or related therapeutic area is preferred. NOTE: Above level experience criteria are not an exhaustive list. Driving is an Essential Function of this Role: Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver's license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving. COVID-19 Vaccine Policy (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers' (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to . For Field Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete certain initial training, including home study, eight (8) or fewer hours per day and forty (40) or fewer hours per week. Novartis Compensation Summary: The pay range for this position at commencement of employment is expected to be between; for Manager: $145,600 - $270,400 year and for Associate Director: $160,300 - $297,700 year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. To learn more about the culture, rewards and benefits we offer our people click ___. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $160,300.00 - $297,700.00 Skills Desired Biostatistics, Clinical Practices, Clinical Research, Clinical Study Reports, Curious Mindset, Customer Relationship Management (CRM) Software, Disease Management, Drug Development, Education, Epidemiology, IT Tools, Medical Information, Medical Research, Medical Writing, Phase Iv Clinical Trial, Product Placement, Scientific Support

About USS: United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Overview: The Service Technician operates a company service truck and drives to various locations to service/pump/clean portable restrooms and/or holding tanks. This position is the heart of our business. Responsibilities: • Perform basic service truck driving functions in accordance with USS and DOT requirements., • Perform all work duties in a safe manner in accordance with USS and DOT safety standards to ensure no accidents or injuries., • Perform duties by sitting, standing, stooping, kneeling, crouching or crawling. In addition, perform lifting/pushing between 50 and 150 lbs. on a frequent basis during work shift., • Conduct portable toilets servicing to USS 8 point service standard., • Perform customer service interaction when on customer work sites to ensure they are getting the services completed to their standard., • Ability to be flexible in order to meet customer needs when routes needs to be adjusted or changed., • Provide routing feedback to Operations Manager/Supervisor/Coordinator to be most efficient as well as giving the customer the best service possible., • Ability to strategically plan for customer needs by discussing their portable toilet needs, so the customer's current and future needs are satisfied. Qualifications:, • Minimum two years of commercial driving experience., • Valid Driver License (CDL or non-commercial)., • Excellent time management, customer service and communication skills., • Strong problem-solving and decision making skills. Physical Requirements:, • Sit while driving and stand while servicing products, • Use hands and fingers to handle, control or feel objects tools or controls, • Repeat the same movements, • See details of objects that are less than a few feet away and also at greater distance, • Speak clearly so customers can understand, • Understand the speech of another person, • Hear sounds and recognize the difference between them, • Walk up to 30 minutes at a time without exertion, • Enter and exit equipment by stepping and kneeling, • Lift up to 40lbs from your waist to your shoulders, • Lift 30lbs from the floor to your head, • Crouch and squat, • Holiday & Paid Time Off (pro-rated for Part-Time employees), • Medical/Pharmacy, • Dental, • Vision, • Employer-Paid Short-Term Disability, • Employer-Paid Employee Basic Life & Accidental Death and Dismemberment, • Voluntary Employee Life & Accidental Death and Dismemberment, • Voluntary Spousal Life, • Voluntary Dependent Life, • Hospital Indemnity, Accident and Critical Illness, • Commuter/Transit Account, • Healthcare Flexible Spending Account, • Dependent Care Flexible Spending Account, • Health Savings Account, • 401(k) with employer match, • Employer-Paid Employee Assistance Program (EAP), • Employee Discounts Salary Range: $20.42 – $27.57 / hour Pay Transparency Statement: At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement: Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver’s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements. United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Job Description Summary The Medical Science Liaison (MSL) role is a field based, customer-facing, non-promotional medical and scientific position. The MSL's key objective is to create impact through advancing clinical practice within the assigned territory that leads to improved patient outcomes. The MSL must demonstrate deep therapeutic expertise, understand territory and market influences, engage scientifically with Healthcare Providers (HCPs) and medical experts, manage, and develop their territory and execute all relevant activities in alignment with the medical strategic and tactical plan - while functioning within the Novartis Code of Conduct, Ethics/Compliance policies and Working Practice documents. The MSL will Inform and shape medical strategy through application of a curious mindset to collect impactful and actionable insights, understanding the potential strategic impact of critical insights. This territory will be responsible for covering Illinois. The preferable location for the successful candidate would be to reside in the Chicago metropolitan area. Must live within 50 miles of the border of this territory to be considered. Relocation is not available. Role Responsibilities include, but are not limited to • The MSL will leverage scientific expertise and market knowledge to establish and build professional relationships and engage with HCPs (including community physicians, pharmacists, medical experts, nurses, and other healthcare professionals) and other thought leaders in geographical area as aligned with medical strategy, • The primary responsibility of the MSL is to engage with customers - customer engagements may include but are not limited to: emerging data discussions, clinical trial activities, uncovering barriers in patient journey, understanding market dynamics within their territory, exploration of areas of unmet medical need, pipeline discussions, educating on disease state and product, capturing adverse events, and capturing medical insights through all stages of product lifecycle., • Regularly and effectively collaborates with internal colleagues (e.g., HEOR, access, marketing, commercial, sales) within the assigned therapeutic area and territory to advance clinical practice while maintaining customer centricity and a One Novartis approach in accordance with Novartis compliance standards., • Maintain in-depth knowledge of assigned therapeutic area and Novartis compounds to serve as a medical resource to customers and internal colleagues (in accordance with Working Practice Documents)., • Maintain in-depth knowledge of internal policies and external regulations (e.g., field medical Working Practice Document (WPD), travel policy, expense policy, state and local laws, institutional policies) and how they affect day-to-day responsibilities., • Execute all administrative responsibilities and training (e.g., Veeva CRM, voicemail, e-mail, expense reports, compliance modules, etc.) in a timely manner, including profiling of core customers and ensuring up-to-date information in the CRM., • Champion emerging responsibilities as strategic priorities and territory needs evolve, • Proactively drive personal and professional development. Job Description Education: Graduate degree in science or healthcare required; doctoral degree preferred (MD, PhD, DNP, PharmD, etc) Experience for Manager Level: • 0-3 years of experience in a Field Medical position within the pharmaceutical industry or as an MSL is required OR, • Minimum of 3 years' experience in a Field Medical-based position within the pharmaceutical industry or as an MSL is preferred OR, • Strong clinical knowledge including pharmacotherapy, treatment guidelines, clinical research processes, medical expert engagement strategies, and FDA promotional guidelines, regulations, and ethical guidelines applied to the pharmaceutical industry is required., • Candidates will perform their duties in accordance with applicable law, regulations, and Novartis policies., • Works within Ethics, Compliance and Promotional policies (Novartis & Federal) and ensures those around him/her do the same, • Works to ensure a diverse and inclusive environment free from all forms of discrimination and harassment, • Adherence with Company policies, state and federal laws and regulations, • Field-Based Region covering the state of Illinois. Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory border., • The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager, • Field based, customer-facing position majority of the time with approximately 60-70% travel required to achieve performance and business objectives (face to face, virtual, email, telephone, etc.). NOTE: Above level experience criteria are not an exhaustive list Field roles with a dedicated training period only: The individual hired for this role will be required to successfully complete certain initial training, including home study, in eight (8) or fewer hours per day and forty (40) or fewer hours per week. Field roles with a company car: Driving is an essential function of this role, meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver's license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions, if an accommodation can be provided without eliminating the essential function of driving. The pay range for this position at commencement of employment is expected to be between; for Manager: $145,600 - $270,400 and for AD: $160,300 - $297,700 year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Why Novartis: Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. To learn more about the culture, rewards and benefits we offer our people click ___. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $160,300.00 - $297,700.00 Skills Desired Building Constructions, Business Analysis, Business Networking, Clinical Protocols, Clinical Research, Clinical Study Reports, Communication, Curious Mindset, Disease Management, Diversity and Inclusion (D&I), Drug Development, Epidemiology, Medical Information, Medical Research, Medical Writing, Microsoft Word, Phase Iv Clinical Trial, Product Placement, Scientific Support

Job Description Summary #LI-Hybrid The ideal location for this role is East Hanover, New Jersey site. Relocation may be possible and requires necessary approvals. The role of the Program Operation Manager is to support product and program strategy for Neuromuscular therapy. This role supports ongoing planning, evaluation/measurement, and optimization of short-term and long-term program performance to enable impact for Novartis and patients. This includes day-to-day management and monitoring of all NPS programs and services (onboarding, co-pay, adherence, e-services, hub operations), and pull-through of customer-facing resources to support field execution of Neuromuscular programs. Serves as the primary contact between NPS field associates and HQ on program operations and patient access and reimbursement content deployment. This associate will collaborate closely with the Director of NPS Program Strategy and Management for Neuromuscular therapy on program evolution through the product life cycle. Additionally, they will liaise with multiple NPS Centers of Excellence and cross-functional teams. Job Description Major Accountabilities * Works as an integral part of theNPScross-functional team toidentifyand escalate operational issues requiring resolution withNPSteams including, but not limited to,Vendor Management, Patient Support Center, ProductTeamand Field Operations * Liaises withNPSCenters of Excellence, including, but not limited to,NPSVendor Operations Team, to address day-to-day operational needs and provide input for Vendor Management Teamto communicate with vendor partners * Leads/participatesin daily/weekly calls as necessary to be operationally up to speed on all projects and issues with program management * Assess program operations to ensure businessobjectivesare being metand evaluates program performance against theseobjectivesin partnership with Patient Support Center and Program Data Insights and Analytics Center of Excellence * Acts as a consistent liaison, point of contact and facilitator to enableappropriate discussionsand projects betweenNPSOperations, Product Teams, Vendors, USMM, Finance, Strategic Sourcing, Field, IT, Analytics, and other business partners and departments related toNPSOperational activities * Supports successful communication ofNPSprogramsto key stakeholders across the enterprise including sales, marketing, and field reimbursement teams andmaintainsan in-depth understanding of assignedNPSProgram(s) and initiatives related to that program * Understands key operational and program reports and uses them to measure business efficiency to manage overall program performance * Partners withNPSEnterprise Content Design Team topull-through customer-facing resources to field teams and content across all stakeholders (including MAP/FUSE) * Responsible foridentifyingand reporting adverse events via the established Novartis systems as per applicable processes. Experience: Required Experience: * 2+ year's background in patient services or similar (including specialty pharmacy distribution & capabilities, patient care coordination, operational workflows, and managed care knowledge) * Program management and/or project management experience * Contract/task order writing and management of the complete contract lifecycle * Ability to develop, apply and present on required reporting metrics and elements Preferred Experience: * In depth knowledge ofrare disease and buy and bill /specialty product distribution and service company business models * In-depth knowledge and understanding of patient services challenges and opportunities * Ability to build relationships, collaborate and influence across a matrix organization * Knowledge of HIPAA and OIG rulings that impact Patient Services * Experience with specialty and/or buy-and-bill products * Experience with vendor management a plus The pay range for this position at commencement of employment is expected to be between$114,,100 and $211,900.00/year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $114,100.00 - $211,900.00 Skills Desired Business Networking, Business Partners, Business Planning, Business Process Transformation, Business Strategy, Curiosity, Diversity & Inclusion, Finance, Go-To-Market Strategy, Key Account Management, Leadership, Lean Six Sigma, Management Consulting, Scrum (Programming Methodology), Strategic Planning

Job Description Summary #LI- Hybrid The Executive Director, Marketing Strategist will lead global marketing strategy for launch brands within neuromuscular and rare diseases, reporting to the VP of Marketing Strategy. As an internally and externally recognized marketing leader, this role serves as the single point of contact for Integrated Marketing, partnering closely with the General Manager to translate product strategy into differentiated, customercentric gotomarket plans. The Executive Director will drive decisionmaking in close collaboration with senior leadership and Centers of Excellence to orchestrate highimpact campaigns that deliver on critical business objectives, often navigating ambiguity. This position will be located in East Hanover, NJ or Cambridge, MA and will not have the ability to be located remotely. Relocation may be possible and requires necessary approval. This position will require up to 20% travel as defined by the business (domestic and/or international). Job Description Key Responsibilities: • Primary contact with Product General Manager and Integrated Product Strategy Team (IPST) to drive seamless alignment and consistency between the Product and Marketing functions in service of achieving the defined Product strategy objectives across the Integrated Marketing and Customer Experience Operations function, • Identify and embed brand-specific end-to-end HCP and patient domain expertise, to inform the go to market approach that drives customer (HCP and patient) behaviour change and market performance, • Directly manage, foster team development and oversee Patient & HCP marketers to drive excellence in developing the lead asset for HCP (e.g., CVA) and patient materials, • Share and incorporate knowledge on best practices to inform the integrated marketing strategy, while solving for complex problems often in ambiguity, • Oversee development of marketing strategy, priorities, and activities for one or more segments or channels; drive and measure brand performance; and effectively drive customer engagement across multiple stakeholders that are core to brand success, • Oversee field strategy alignment and coordination with Customer Engagement, • Influence while contributing to a high performing team culture that proactively and effectively interfaces between the pillars and key functions, • Ensure an integrated patient & HCP strategy is defined and delivered for the brand that will achieve the Product strategy and objectives; including resourcing required and budget, • Oversee agency (AoR) selection for marketing and partnering with Operations to maximize agency relationship(s), • Collaborate with Product and Global teams as appropriate on integrated plan and lead asset(s) Essential Requirements: • Bachelor's/undergraduate required; additional advanced education (MBA or certificates) preferred in related field Minimum of 10 years of directly related business experience in commercial Marketing in a regulated industry with US market launch experience required; experience in pharmaceutical/healthcare preferred • 5-10 years' experience in cross-functional areas such as Marketing, Sales, Market Access, and/or Patient services., • Experience in driving high performing brands in highly competitive categories within the US; recent launch experience for blockbuster specialty treatments preferred, • Demonstrated experience in utilizing data, insights, analytics, and behaviors into optimizing marketing performance and outcomes., • Understanding of complex brands within a specialty distribution with ability to navigate regulatory, compliance and legal environment to launch new programs, • Strong cross-functional leadership and ability to collaborate effectively with various stakeholders and teams including Product, Communications, Legal, Regulatory and Compliance, • Track record of attracting and developing talent and building high performing teams Desirable Requirements: • Rare disease area experience and therapeutic area experience within neuroscience &/or neuromuscular diseases, • Proven ability to leverage AI/agentic tools to drive improved effectiveness and efficiency Novartis Compensation Summary: The salary for this position is expected to range between $236,600 and $439,400 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $236,600.00 - $439,400.00 Skills Desired Agility, Asset Management, Business Strategy, Commercial Excellence, Cross-Functional Collaboration, Customer Orientation, Digital Marketing, Healthcare Sector Understanding, Influencing Skills, Inspirational Leadership, Marketing Strategy, Medical Affairs, Negotiation Skills, People Management, Priority Disease Areas Expertise, Product Lifecycle Management (PLM), Product Marketing, Product Positioning, Product Strategy, Revenue Growth, Stakeholder Engagement, Stakeholder Management, Strategic Partnerships, Value Propositions

Job Description Summary #LI-Remote This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 30% travel. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you. Company will not sponsor visas for this position. The Associate Director, Field Execution Lead plays a critical role within Field Operations Performance & Enablement, helping bring Therapeutic Area priorities, launches, and enterprise changes to life for the field - clearly, consistently, and at scale. Serving as the bridge between enterprise strategy and day to day field execution, this role provides clear ownership, early issue identification, and thoughtful decision making once initiatives move into action. Through close partnership with Therapeutic Area leaders, strategy teams, and enablement partners, the Field Execution Lead helps ensure strong execution health, shared accountability, and continuous improvement. Job Description Key Responsibilities: • Own endtoend execution for assigned Therapeutic Area(s), spanning steady-state operations, launches, and enterprise change initiatives., • Serve as the single point of accountability for field execution once initiatives go live, ensuring priorities are delivered with clarity, sequencing, and followthrough., • Monitor execution health and assess field readiness as initiatives move from deployment into sustained operation., • Translate execution health signals into informed decisions and corrective actions using standardized business reviews (without owning data, dashboards, or reporting)., • Proactively identify risks, friction, or breakdowns and navigate timely escalation and resolution within established governance and decision pathways., • Partner with planning, enablement, and infrastructure teams to ensure processes, tools, training, and sequencing are in place ahead of field deployment., • Act as the primary execution partner to Therapeutic Area leadership, turning strategy into executable, fieldready work within a shared enterprise operating model., • Capture insights and lessons learned from execution to continuously strengthen FOPE standards and reduce variability over time., • Champion disciplined execution and contribute to the ongoing maturity and effectiveness of the field organization. Essential Requirements: • Bachelor's degree required from 4-year college or university., • 6+ years' experience of commercial execution, field operations, launch management or complex enterprise delivery roles in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams. We also welcome candidates from other complex environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, technology, or B2B sectors, especially where strong field leadership and customer engagement are central to success., • Demonstrated ability to lead and deliver execution outcomes in complex, multistakeholder, matrixed environments., • Experience working within structured governance, operating rhythms, and clear decision frameworks to drive results., • Strong judgment and communication skills, with the ability to turn execution insights into clear actions and informed decisions., • Confidence operating in visible, changeintensive settings with shared accountability for outcomes. Desirable Requirements: • Experience supporting large, geographically dispersed field organizations, with an understanding of enterprise operating models and execution governance., • A systemminded, disciplined executor who can navigate ambiguity, bring clarity to complexity, and drive outcomes without relying on heroic or adhoc coordination. Novartis Compensation Summary: The salary for this position is expected to range between $152,600 and $283,400 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $152,600.00 - $283,400.00 Skills Desired Customer Satisfaction, E-Learning, Field Sales, Office Management, Outside Sales, Promotion Marketing, Purchasing Process, Salesforce Crm, Sales Revenue, Sales Trainings, Training Programs

At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai's human health care (hhc) mission. We're a growing pharmaceutical company that is breaking through in neurology and oncology, with a strong emphasis on research and development. Our history includes the development of many innovative medicines, notably the discovery of the world's most widely-used treatment for Alzheimer's disease. As we continue to expand, we are seeking highly-motivated individuals who want to work in a fast-paced environment and make a difference. If this is your profile, we want to hear from you. The Patient Services Program Manager PSPM within Eisai Market Access will oversee day-to-day program operations of Eisai patient support programs to assure quality and business rules compliance. This role will work to identify continuous improvement opportunities and escalate as appropriate. The PSPM will be responsible for building internal processes and documentation to assure successful program oversight. The PSPM will conduct routine call monitoring and review of external vendors. The PSPM will build budget requirements/proposals and track program operational costs and FTEs. The PSPM will partner with the field-based access and reimbursement team to resolve patient/provider issues. This role will be a part of the strategy/program development process by sharing feedback and ideas. This position will work cross-functionally with applicable Eisai stakeholders to include other Market Access teams, Compliance, Legal, Training and Internal Audit. Responsibilities: • Support definition of access & reimbursement strategy for assigned marketed product in Neurology., • Assist in monitoring of assigned program operations including compliance, and quality auditing., • Support implementation of training initiatives and other learning opportunities targeted to each product's current reimbursement environment and patient assistance needs., • Support maintenance of comprehensive dashboard reports and business reviews as directed., • Maintain and share accurate and compliant information (e.g., Coverage, Coding, and Payment across Medicare, Medicare Part D, Commercial Payors) to cross-functional stakeholders, as directed., • Oversee delivery by external vendors supporting patient services programs., • Engage with external partners (e.g., reimbursement support vendors, PAP distribution vendors, Medicare/Medicaid policy development stakeholders, reimbursement and PAP experts, healthcare professionals, payers) to track external landscape impacting patient services strategy, as directed., • Support and facilitate CRC submission of new materials and on-going review and re-submission of expiring materials. Qualifications: • Bachelor's degree in related field (Master's preferred) with 5+ years of relevant experience in pharma/biotech industry., • Experience in pharma reimbursement including US reimbursement system in any of the major payer segments (Medicare, Medicaid, Federal, Managed Care); related or additional experience in pharmaceutical sales and/or marketing is preferred., • Experience supporting key compliance areas related to the provision of reimbursement support services., • Experience managing vendors/providers., • Experience with end-to-end technology sourcing to pay process., • Proven performance in earlier role., • The ability to travel approximately 10-12% to meetings, vendors, training, etc. Skills:Communication & Cross-functional Influence, Critical Thinking & Business Agility, Industry & Regulatory (Market Access), Mentoring/ People Development, Patient Services Strategy, Project Management Eisai Salary Transparency Language: The annual base salary range for the Patient Services Program Manager is from :$91,500-$120,100 Under current guidelines, this position is eligible to participate in : Eisai Inc. Annual Incentive Plan. Final pay determinations will depend on various factors including but not limited to experience level, education, knowledge, and skills. Employees are eligible to participate in Company employee benefit programs. For additional information on Company employee benefits programs, visit ___. Certain other benefits may be available for this position, please discuss any questions with your recruiter. Eisai is an equal opportunity employer and as such, is committed in policy and in practice to recruit, hire, train, and promote in all job qualifications without regard to race, color, religion, gender, age, national origin, citizenship status, marital status, sexual orientation, gender identity, disability or veteran status. Similarly, considering the need for reasonable accommodations, Eisai prohibits discrimination against persons because of disability, including disabled veterans. Eisai Inc. participates in E-Verify. E-Verify is an Internet based system operated by the Department of Homeland Security in partnership with the Social Security Administration that allows participating employers to electronically verify the employment eligibility of all new hires in the United States. Please click on the following link for more information:

Location: This position is based in either Dallas, TX or Pittston, PA; however, candidates located in or near the following areas will also be considered: New York City, NY; Allentown, PA; Scranton, PA; Philadelphia, PA; Newark, NJ; and Jersey City, NJ 30% of traveling required PPO Profits What we're looking for in an industry-leading candidate: • Proven Leadership: Ability to lead cross-functional teams and drive a culture of accountability and results., • Financial Acumen: Experience with full P&L ownership, revenue growth, and margin optimization., • Strategic & Operational Expertise: Skilled in developing growth strategies, improving processes, and enhancing operational efficiency., • Customer-Focused: Committed to delivering excellent customer experience, retention, and issue resolution., • Industry Knowledge & Influence: Familiarity with PPOs, healthcare, or insurance operations and able to represent the organization externally. Why This Role Matters: This role will lead and grow our PPO profits business operations. • Drives Financial Performance: Ensures full P&L ownership, maximizing revenue, margins, and overall profitability across PPO and business operations., • Leads Strategic Growth: Develops and executes sales, marketing, and operational strategies that expand market share and strengthen competitive positioning., • Enhances Customer and Operational Excellence: Oversees service delivery, process improvements, and customer experience initiatives, directly impacting retention, satisfaction, and long-term business sustainability. Role Summary: This role is responsible for overall business performance, including full P&L responsibility and overseeing sales, marketing, operations, and customer experience across four core business lines: • PPO Fee Negotiations, • Revenue Cycle Management (RCM), • In-Office Membership Plans The General Business Manager also manages associate development and performance, oversees budgeting and financial forecasting, and leads customer retention and issue resolution efforts while representing the organization within the industry and supporting continued business growth. The VP will report to the President, Clarion Solutions and serve as a key member of our leadership team. Key Responsibilities: • Financial Leadership: Own revenue, margin, and EBITDA across all business lines; develop annual operating plans and growth targets; manage pricing, costs, and margin expansion., • Sales & Marketing: Drive scalable sales strategies across direct and partner channels; optimize lead generation and conversion; strengthen marketing positioning and messaging., • Operational Excellence: Oversee service delivery teams including RCM, Medical Billing, PPO Negotiations, and Membership Plans; implement process improvements and automation initiatives., • Customer Experience: Serve as executive escalation point for key customer matters; lead retention and NPS improvement strategies; ensure exceptional onboarding and service delivery., • Leadership & Staff Development: Recruit, train, and manage high-performing teams; define goals, monitor performance, and foster a culture of accountability and results., • Industry Presence: Represent the company at conferences, webinars, and industry events; produce thought leadership content and maintain a professional presence in the PPO and healthcare space. Qualifications • 10+ years of progressive leadership experience, including top business or sales leadership roles (General Manager), ideally in dental organizations., • Demonstrated success at leveraging influence to deliver effective strategic business and sales outcomes and continuous improvement initiatives., • Bachelor's degree in business management or related field preferred., • Prior P&L ownership and experience leading multi-service or multi-business lines is required., • Dental or medical industry experience is required (DSO, consulting, revenue cycle, practice management, or dental technology)., • Track record of scaling revenue and improving margins., • Ability to travel to company events, co-travel nationally with sales/field service representatives, etc. Compensation & Benefits: A competitive compensation package-including base salary and annual performance bonus-will be tailored to the candidate's experience and market benchmarks. Comprehensive benefits (health, dental, vision, 401(k), etc.) are provided. Who We Are: Clarion Solutions elevates dental practices - from launch to sale, top line to bottom line, people to processes - with a full suite of operational, financial, and team solutions. The support you need, all from a trusted partner. Your practice, easier. Clarion Solutions is part of 1930 Ventures/Benco Dental, the largest family owned, full-service dental distributor in the United States, has remained in the family since 1930-a family that now includes more than 40,000 customers and over 1,700 associates in the 48 contiguous states. In 2025, we posted revenues of $1B.

Job Description Experienced Catering/Wedding Maitre’d. Weekend Availability is a Must. VERIFIABLE EXPERIENCE IS A MUST!!! Weddings and Catered Events We are currently seeking an experienced Banquet Manager who can bring their skills and knowledge to our team. The ideal candidate will have a proven track record in managing and overseeing various types of social and private events, as well as a deep understanding of the hospitality industry. Restaurant / Fast Food experience is not acceptable for this position. This role requires an individual with exceptional organizational and leadership skills, as well as the ability to deliver excellent customer service to up to 400 guests in a catering and banquet environment. If you are motivated to succeed and have a passion for hospitality, we encourage you to apply for this exciting opportunity to join our team This is not a behind the desk position. You will be the "face" of our event venue with all Brides, clients and hosts. Responsibilities: · Ensure flawless execution of events. . Schedule staffing while keeping within established budgets and guideline· Hire/Train/Supervise staff to ensure proper execution of events and high guest satisfaction · Maintain regular and ongoing communication with all waitstaff throughout each given function, giving clear direction and responsibilities · Organize pre/post event meetings with waitstaff. . Host Pre and Post event staff meetings for assignments, side work... · Work with the team to ensure compliance with food handling, table setting, and uniform standards, delivering quality service to guests · Prepare, execute, and properly close events and respective event spaces. · Responsible for scheduling staff, building operations, ordering and inventories. · Attend weekly BEO meetings with Operations, Kitchen, Exec. Mgt & Sales Departments. Qualifications: · The candidate must have verifiable work experience consisting of 3-5 years in a catering management position. · Flexibility in schedule is a must, including the availability to work all shifts, weekends, and holidays as necessary. · The ideal candidate must possess a comprehensive understanding of guest service, banquets/catering, and excellent leadership skills. · The candidate should have excellent personal presentation and strong interpersonal skills. · The candidate should be a team player, working with guests and team members. . The successful candidate will interact with clients and guests throughout the event to ensure satisfaction. . BASE PAY PLUS WEEKLY COMMISSION AND PERFORMANCE BONUS. Employee paid health Insurances available. Company DescriptionBanquet and conference center.Banquet and conference center.

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Competitive salary, • Dental insurance, • Employee discounts, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! Goldfish Swim School has been an award winning industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too! We are looking for a Manager on Duty to be part of our growing Goldfish Swim School Livingston and Springfield locations. We are seeking a self starter who is motivated to grow and succeed! Very competitive compensation based on experience. Requirements: • Exceptional organization skills, • The ability to communicate and connect with employees and customers to build trust and genuine relationships., • Ownership and initiative to solve problems and make recommendations, • Shows the ability to make sound objective decisions based on facts, logic, and good judgement in a timely manner., • Results driven, with an infinite mindset, • Has intrinsic motivation to succeed and to lead the team in succeeding., • Sharp attention to detail and ability to incoporate multitasking in oversight., • Positive, up beat attitude that focuses on producing results through coaching, not driving.Qualifications:, • Bachelor's Degree, • 2 year experience in coordinating, training, and supervising., • Customer service, relationship building, and sales experience experience preferred, • 1 year aquatics experience preferred - Lifeguarding, coaching, teaching, and/or supervising, • Strong organization, computer, and training skills, • The ability to multi-task and effectively manage multiple situations at once, • Able to sustain a high level of energy in the most positive mannerBenefits:, • 401(k), • Health & Dental insurance, • Paid time off, • Bonus opportunitiesHourly Rate: $21 Duties and Responsibilities include the following: • As a lead, directs and controls the daily operations, ensuring the school is running according to GSS standards., • Assists both departments in managing the day to day operations by: upholding Values & Standards, ensuring policies, procedures, and systems are consistent, organizing & delegating, and provides support through mentoring and training., • Assists both departments in leading by contributing to the following: initiatives, goals, elevation & change, troubleshooting, momentum & traction, cooperation & commitment, and empowering the team., • Demonstrates continued growth in Leadership Development., • Lead the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction during swim lessons., • Provides disciplinary action when necessary and/or direct team members to management., • Attends and assists all In-Services, Workshops, and L10 Meetings., • Proficient in all technology platforms (The WAVE) to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions. The WAVE consists of iCP, Salesforce, and LMS., • Proficient in the Visual Curriculum Book., • Maintains a streamline communication system between the GM and team., • Oversees the opening and closing process., • Able to troubleshoot the pump room for safety., • Participates in teaching, deck supervising, and sales & Service maintain proficiency in all skill sets., • Assists in the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and trains all current staff on the GSS EAP.

Job Description Branch Manager – HVAC Division Russo Bros | East Hanover, NJ Compensation: $120-135,000 + up to a 40 % Bonus Eligibility Join Our Winning Team! At Russo Bros. & Co., we believe great service starts with great people. For decades, we’ve built our reputation on quality work, strong teams, and a commitment to doing things the right way. Today, we continue to invest in our employees—offering stability, growth, and a team environment where you’re more than just a number. Why You’ll Love Working Here • Lead at Scale: Guide a multi-million-dollar HVAC operation with top-tier technicians and leaders., • Impact & Autonomy: Full P&L ownership, KPI accountability, and strategic growth responsibility., • Customer-First Culture: Deliver same-day service with excellence and integrity., • Career Development: Leadership training, clear advancement pathways, and cross-brand collaboration., • Build and execute annual/quarterly business plans aligned to revenue, gross margin, and EBITDA goals., • Drive growth through capacity planning, pricing discipline, add-on services, and market expansion., • Manage budgeting, forecasting, and KPI cadence; course-correct with data-driven action plans., • Recruit, develop, and coach service managers, field supervisors, and plumbers; build a performance culture., • Partner with leadership on onboarding, safety/OSHA compliance, technical training, and career pathways., • Ensure world-class customer experience (speed to schedule, conversion, NPS/CSAT, callbacks reduction)., • Strengthen parts/vendor relationships and inventory controls to improve first-visit completion., • REQUIRED: 5+ years of leadership in residential HVAC service (field and ops)., • Proven success managing P&L, KPIs, and (ideally) multi-site or high-volume operations., • Excellent communication, coaching, and change-leadership skills., • Proficiency with Microsoft Excel; ServiceTitan (or similar FSM/dispatch) experience strongly preferred., • Bachelor’s degree in Business or related field preferred., • Inspire teams and raise the bar on safety, quality, and customer care., • Love using data/KPIs to drive decisions and continuous improvement., • Thrive in a fast-paced, growth-focused environment and lead with urgency and integrity. EOE

Job DescriptionTRANSPARENT ENERGY IS HIRING: ACCOUNT MANAGER Drive Client Success in the Leading Energy Procurement Platform Transparent Energy is one of the fastest-growing energy auction platforms in the U.S., having facilitated over $5.35 billion in energy transactions and created $375+ million in client savings. Combining advanced proprietary reverse auction technology with deep market expertise, we serve 3,500+ commercial, industrial, and government clients nationwide. The Opportunity We're seeking a motivated and detail-oriented Account Manager to join our revenue operations team. The ideal candidate will be responsible for managing client relationships, ensuring customer satisfaction, and driving revenue growth through effective account management and sales fulfillment. This role requires a proactive approach to client retention, contract management, and strategic account development. What's In It For You? • Competitive Compensation: Base salary with performance-based bonus tied to client retention and revenue growth, • Professional Growth: Clear advancement opportunities within our rapidly scaling organization, • Industry Impact: Work with Fortune 500 companies and major energy buyers to optimize their procurement strategies, • Collaborative Environment: Join a dynamic team focused on innovation and client success, • Comprehensive Benefits: Health & Life Insurance, PTO, Paid Holidays, and professional development opportunitiesWho We’re Looking For A client-focused professional with: Required Qualifications: • Bachelor's degree in Business, Marketing, or related field, • 5 years of experience in account management, sales, or client success roles; 2 years of experience in energy sector, • Strong interpersonal and communication skills with ability to build relationships at all levels, • Proven track record of managing client accounts and driving revenue growth, • Proficiency in CRM software and Microsoft Office Suite, • Ability to work independently and as part of a team in a fast-paced environment, • Hybrid Schedule for employees based in North Jersey & Chicago, will consider remote applicantsPreferred Experience:, • Understanding of retail energy products and market dynamics, • Advanced proficiency in Excel and data analysis tools, • Serve as the primary point of contact for assigned accounts, building and maintaining strong relationships with clients, • Understand client energy needs and provide tailored solutions to meet their requirements, • Proactively address client issues and ensure high levels of customer satisfaction, • Create compelling, data-driven presentations for client executivesSales Fulfillment & Contract Management:, • Manage the sales process from contract execution through service delivery, ensuring seamless client experience, • Oversee fulfillment of client contracts, ensuring all aspects of service delivery are met, • Manage sophisticated contract flows and data for multi-site, multi-state energy agreements, • Coordinate with pricing & market intelligence teams to facilitate procurement events, • Coordinate with supply partners to address high-priority client issues and ensure contract performanceLead Generation & Campaign Support:, • Collaborate with marketing team on company-related lead generation campaigns targeting potential clients, • Support marketing campaigns by providing client insights and feedback, • Identify and engage with prospects through company marketing initiatives, • Utilize CRM and marketing platforms to track and nurture leads generated through company campaignsRetention & Revenue Expansion:, • Focus on client retention through proactive relationship management and issue resolution, • Identify opportunities for upselling and cross-selling additional services to existing clients, • Conduct market analyses to inform pricing strategies and identify expansion opportunities, • Develop strategies to maximize client lifetime value and account growthAncillary Services & Upselling:, • Identify opportunities to upsell existing procurement clients on complementary energy services including demand response programs, community solar initiatives, and bill auditing services, • Develop strategic approaches to introduce value-added energy solutions that complement core procurement offerings, • Collaborate with service delivery teams to understand and effectively position ancillary services based on client energy profiles and needs, • Track and report on success metrics for ancillary service adoption within assigned accountsData Management & Reporting:, • Maintain accurate records of client interactions and account activities in CRM system, • Generate reports on account performance, client satisfaction, and revenue metrics, • Analyze client data to identify trends and opportunities for account optimization Ready to Power Client Success? Join our team and help drive the future of energy procurement. Apply today to build meaningful client relationships while contributing to substantial energy savings for major organizations.Transparent Energy is an equal opportunity employer committed to diversity and inclusion. Powered by JazzHR cFn72QTPbX