Lubbock
Job Description Team Leader – SpinXpress Redefining Laundry Starts with You SpinXpress is a fast-growing, forward-thinking laundry brand on a mission to change the way people experience doing laundry. We’re all about making laundry simple, convenient, and even enjoyable—with clean, modern spaces and a focus on top-tier service. What truly sets us apart? Our passionate team, commitment to quality, and dedication to delivering an unmatched customer experience. As a Team Leader, you’ll be at the heart of daily operations—motivating your team, creating positive energy, and ensuring every customer leaves with a great experience. You’ll help drive our culture of excellence and play a key role as we continue to expand. Who We’re Looking For: You’re upbeat, motivated, and lead with professionalism and positivity. You bring energy to your team, attention to detail to your work, and a strong focus on service. If you have experience in retail, hospitality, or food service, you’ll thrive in our fast-paced, people-first environment. What You’ll Do: • Lead by example and support your team in delivering outstanding service, • Maintain a clean, welcoming store environment, • Oversee daily operations with attention to consistency and quality, • Foster a fun, collaborative workplace where people love to work What You Bring: • Leadership skills and a passion for customer satisfaction, • A team-first mindset and a drive to uplift those around you, • A desire to grow with a brand that’s making waves in the industry What We Offer: • Competitive hourly pay + performance-based bonuses, • Flexible and dependable scheduling, • A relaxed, supportive work culture that values teamwork and growth Joining SpinXpress means being part of something bigger than just a job. You’ll help shape the future of a growing company while developing your own career. If you’re ready to be part of a brand that’s flipping the script on laundry—we’d love to meet you. Compensation: $16 Hourly Responsibilities: • Develop and motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences., • Create a workplace culture that is consistent with SpinXpress's goals and identify the mission, vision, and values of SpinXpress., • Recruit, interview, select, hire, and employ an appropriate number of people for your team., • Coach, mentor, and develop the team, including overseeing new employee onboarding., • Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels., • Handle cash management and transactions accurately., • Provide oversight and direction to all team members in accordance with SpinXpress Policies and the Task List., • Participation in and execution of promotional programs., • Provide a consistent quality product to the customer while keeping costs low., • Addresses customer concerns, issues, and claims in a timely and satisfactory manner., • Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels., • Train employees in processing sales and upselling to customers., • Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety., • Empower employees to take responsibility and expect accountability with consistent feedback., • Develop strategies that team members can use to better reach a project’s goal., • Assign tasks to team members and validate completion., • Determine the completion timeline and monitor progress to keep the project on track and on schedule., • Communicate clear instructions to team members.Qualifications:, • Minimum of 2 years of leadership experience., • On-the-job training., • Excellent communication skills., • Confidence and skillful negotiating skills., • Strong organizational skills to give the team direction., • Knowledge and experience with inventory management., • A constant drive to improve the experience of our users and our internal processes: "How can I make things better?", • Your schedule is flexible, and you will be willing to work holidays, weekends, evenings, and on-call when necessary., • History of achieving and consistently exceeding professional goals., • Enjoy being in a dynamic job where no task is above or below you.About Company Here at SpinXpress, our Mission is to deliver a fun environment and experience while at work, keeping our focus on providing an Excellent Customer Service Experience within our facilities and in our communities –Clean, Bright, and Safe – A Better Laundry, That’s The SpinXpress Way!