Overnight Shuttle Driver - Aloft Lubbock, Texas
6 days ago
Lubbock
Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Shuttle Driver for the Aloft in Lubbock, Texas. Job Purpose: The Shuttle Driver provides exceptional guest service by safely transporting guests, assisting with luggage, and offering porter services throughout the hotel. This role is critical to creating a positive first and last impression by delivering warm, professional, and efficient service while ensuring guest comfort, safety, and satisfaction. This position combines transportation services with bell/porter duties and supports overall hotel operations. • Safely transport guests to and from the airport and other designated locations., • Follow all traffic laws and company safety procedures., • Remain calm and professional in high-traffic or emergency situations., • Assist guests with luggage during shuttle service., • Clearly communicate hotel services and amenities during transport., • Use a handheld device if required for scheduling or logging trips., • Maintain cleanliness of the shuttle vehicle (inside and outside)., • Ensure vehicle is fueled and taken for routine service as needed., • Clean and maintain lobby, entrances, and courtyard areas., • Assist valet and other departments when needed., • Support hotel operations during busy periods., • Follow hotel conduct, grooming, and uniform standards at all times., • Maintain professional appearance with uniform and name tag., • Perform other duties as assigned by management., • Greet guests warmly upon arrival and departure., • Assist guests with unloading and loading luggage to and from vehicles., • Transport guest luggage to and from rooms using carts or by hand., • Deliver guest items promptly (laundry, newspapers, irons, extra linens, etc.) and maintain a written log of deliveries., • Explain hotel features, amenities, fire exits, TV, A/C, ice locations, and services., • Provide directions and recommendations for local attractions and establishments., • Deliver newspapers to occupied rooms nightly., • Maintain a friendly, professional, and service-oriented demeanor at all times., • Respond promptly to guest inquiries in person and by phone. Qualifications and Requirements: • High School Diploma or equivalent preferred., • Valid driver’s license required(per state and company requirements)., • Must meet company insurance and driving eligibility requirements., • Prior experience in hospitality, shuttle driving, bell service, or valet is preferred. This job requires the ability to perform the following: • Strong customer service and communication skills., • Ability to handle guests with patience, tact, and professionalism., • Ability to lift, carry, push, and pull luggage up to 50 lbs., • Ability to communicate effectively in English (verbal and written)., • Ability to remain calm under pressure and in busy environments., • Basic comfort using handheld devices. Physical Requirements • The employee must be able to perform the following with or without reasonable accommodation:, • Sitting: Frequent, • Walking: Occasional, • Climbing Stairs: Occasional, • Bending/Stooping: Frequent, • Grasping: Constant, • Pushing/Pulling: Frequent, • Lifting/Carrying: Frequent (up to 50lbs), • Talking, Hearing, Seeing: Constant Equipment Used • Shuttle van and other hotel vehicles, • Luggage carts, • Handheld devices Amazing Benefits At A Glance: • $16 per hour, • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • 401(k) with company match, • Employee discount, • Flexible schedule, • Referral program