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  • General Manager
    General Manager
    hace 5 horas
    $65000–$75000 anual
    Jornada completa
    Charlotte

    maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they're able to help celebrate customers make new beautiful memories. We're looking for a passionate General Manager to join our team! Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You have experience in successfully managing a team, fostering unity, and working together to accomplish daily goals. No task is too small for you. When you join our team, you'll be responsible for providing a friendly, helpful, and responsive level of service to all of our guests. You'll be able to speak authentically about who we are, and every item on our food and beverage menu. You love cookies, you are always ready to lend a helping hand to a colleague you don't take yourself too seriously. You will be based at any of the mamans. Is one particularly close to home? Let us know when you come in for an interview and we will do our best to accommodate! What you'll do: • Report directly to your regional director and culinary director, and effectively communicate with them regarding team and restaurant needs, • Impeccable understanding of your restaurants' financial results and motivate your team to constantly go above and beyond, • Target the areas of excess cost; work with Maman office team to maximize profitability without compromising guest experience, • Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability, • Lead a team of front of house and back of house staff {approx. 25 people}, • 75% of your time spent on the floor completing tasks that your team completes, and 25% of your time will be spent on scheduling, ordering, inventory and emailing and reporting with the back office team, • Review daily time punches on Harri; address time clock abuse via coaching and/or documentation, • Work with the Maman office team towards the development and implementation of new SOPs, menu launches, marketing initiatives, events, training etc., • Follow performance review documents provided by Regional Directors and lead monthly performance reviews for all team members, • Identify and share staffing needs with Regional Directors, • Ensure all new hires are fully onboarded in Harri prior to coming in for their first training shift, • Ensure that all food and beverage products are consistently prepared and served according to Maman's recipes, portioning, and plating standards, • Take ownership of the cafe spaces aesthetics, • Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests, • Investigate and resolve any guest concerns What we're looking for: • You have minimum 3 years leadership experience, • You take complete ownership of your team, restaurant and everything needed to provide the best experience to customers, • You have a good instinct of knowing what problems to solve on your own, and which ones need to be escalated, • You ensure food and safety at all times, and own a valid food handler's certificate, • Work a flexible schedule that will include weekends, holidays, special events, and or occasional emergencies as needed, • Hospitality is your passion, you make a point of keeping up with the latest industry trends, • You make people feel good---your team and guests alike. You lead by example, • You learn quickly and are able to adapt to maman's unique culture, • If we get stuck in an elevator together, you'll crack a joke and we'll laugh along the way What's in it for you: • Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work, • Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible Keep in mind that maman is growing and developing everyday. We all do a little bit of everything like to roll our sleeves up and get our hands dirty to help a colleague out We are looking for awesome, hard-working people now that are all about creating the most memorable experience for every single maman customer Thank you for your interest in maman and look forward to chatting with all of you cookie monsters!

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  • Server
    Server
    hace 4 días
    $12–$14 por hora
    Jornada parcial
    Charlotte

    Maman - Server maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, we're able to help celebrate customers make new beautiful memories. in september 2021, maman founders elisa marshall benjamin sormonte released the highly anticipated maman: the cookbook. our ideal candidate is passionate about food, beverages, and excellent customer service. you thrive in a fast-paced environment and take pride in delivering outstanding service. you are positive, collaborative, and guest-focused, with a strong attention to detail and a willingness to support the team wherever needed. Position Summary The Server plays a vital role in creating a welcoming, efficient, and high-quality guest experience. This position supports front-of-house operations by providing attentive service, maintaining clean and organized spaces, and assisting both FOH and BOH teams to ensure smooth daily operations. Servers are expected to represent our brand with professionalism, warmth, and enthusiasm, especially during busy service periods and weekends. Essential Responsibilities Guest Experience \& Service • Run food orders to tables and ensure timely, accurate delivery., • On weekends, preset tables, take guest orders, upsell thoughtfully, and recommend best-selling items., • Use the Toast POS system and handheld devices to accurately ring in orders and support efficient counter service., • Investigate and resolve guest concerns with the support of the leader on shift, always prioritizing a positive guest experience. Cleanliness \& Organization • Maintain cleanliness across all guest-facing and team areas, including clearing dirty cups, fallen napkins, and general upkeep throughout the shift., • Ensure service stations are clean, stocked, and organized, including emptying trash and relining bins., • Assist with hourly restroom checks to confirm bathrooms are clean, safe, and fully stocked (toilet paper, soap, trash removal, clean sinks and toilets)., • Notify the General Manager of any equipment or supply needs, such as bins, dispensers, sinks, or changing mats Team Support Operations • Bus items back to the BOH and assist with bussing tubs during peak service times to support smooth operations., • Assist with managing and reviewing Orders Hub as needed., • Replenish water and cutlery stations throughout service., • Assist with restocking duties at the end of each shift using the closing checklist., • Work collaboratively with both FOH and BOH teams to maintain high service standards., • Perform additional tasks and ad hoc projects as assigned to support daily operations. Qualifications Required: • Previous serving or front-of-house experience in a hospitality or food service environment., • Strong communication and customer service skills., • Ability to multitask and remain organized in a fast-paced environment., • Commitment to cleanliness, quality, and delivering an exceptional guest experience., • Availability to work a flexible schedule, including weekends, holidays, and special events according to business needs., • Ability to stand for extended periods and perform light physical tasks (lifting, bussing, restocking). Preferred: • Experience using Toast POS or similar point-of-sale systems., • Familiarity with high-volume or fast-casual dining environments., • A proactive mindset with the ability to anticipate guest and team needs., • A positive attitude, strong sense of humor, and ability to contribute to a fun, team-oriented culture., • Passion for hospitality and a sweet tooth for cookies is a plus. What We Offer At maman, we're proud to provide a supportive and people-first environment where team members can thrive and grow. Some benefits offered: • A collaborative culture that values teamwork, initiative, and continuous improvement, • Competitive pay and growth opportunities within a fast-growing brand, • Comprehensive healthcare options and commuter benefits, • Ongoing professional development, training, and opportunities for internal mobility, • Sweet perks- cookies, coffee, and in-store discounts, • A company culture where we roll up our sleeves, support one another, and celebrate shared success Whats in it for you: At maman, we're proud to provide a supportive and people-first environment where team members can thrive and grow. Some benefits offered: • A collaborative culture that values teamwork, initiative, and continuous improvement., • Competitive pay and growth opportunities within a fast-growing brand., • Comprehensive healthcare options and commuter benefits., • Ongoing professional development, training, and opportunities for internal mobility., • Sweet perks cookies, coffee, and in-store discounts., • A company culture where we roll up our sleeves, support one another, and celebrate shared success., • $12.00 - 14:00 hourly wage plus tips.

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