Portfolio Property Manager
10 days ago
Los Angeles
Job Description Position Summary The Portfolio Operations Manager oversees day-to-day operations and long-term performance across a diversified real estate portfolio while supporting the continued scaling and evolution of the firm’s development and management platform. This position blends operational leadership, financial oversight, development execution, and strategic growth, serving as a senior integrator across property operations, leasing, construction, finance, and external stakeholders. About the Company Crail Capital and the Victory Group of Companies is a prominent, closely held, multi-generational family office enterprise with core operations in real estate development and property management, based in the South Bay/Harbor Region of Los Angeles. The company dates back over 100 years, having been founded as Crail Brothers Inc., Ltd. Over the past century, the company has built a diversified operating platform spanning heavy-haul crane and trucking operations, oil and gas exploration and production, restaurant development and operations, and real estate investment, development, and long-term property management. Jerico Development, the firm’s development and property management arm, has conceived, entitled, financed, and delivered commercial real estate projects across a broad range of asset classes and market cycles. The firm’s experience includes industrial and warehouse development, oilfield construction, master-planned subdivision entitlement and bulk land sales, ground-up development and value-add redevelopment of office properties, and institutional projects such as public schools and research and development parks. The Victory Group of Companies maintains an owned and operated portfolio of office, industrial, residential, and mixed-use properties, with operations in California and Colorado. The company is the driving force behind the West Harbor development in San Pedro, California — the former site of the historic Ports O’ Call — encompassing one mile of direct waterfront access and a curated mix of world-class dining, retail, and entertainment. West Harbor is a one-of-a-kind, transformative waterfront destination designed to redefine Los Angeles’s connection to its historic harbor. Joining the team at this pivotal moment offers a rare opportunity to help deliver a landmark project that will leave a lasting impact on the city, the community, and the waterfront for generations to come. The company’s leadership team brings a long-term ownership mindset and a hands-on asset management approach, comprised of smart, quick-thinking, proactive professionals who embrace complex challenges and solve problems others would avoid. The family generously rewards excellence, accountability, and long-term commitment. Key Responsibilities Portfolio Operations & Property Oversight • Manage daily operations across a diversified portfolio of properties of varying asset types and sizes., • Conduct routine property inspections, identify maintenance needs, and coordinate corrective actions., • Implement preventive maintenance programs and ongoing capital improvement plans., • Serve as the primary point of contact for tenants and residents, ensuring timely, professional communication., • Oversee tenant and resident experience, including move-ins, move-outs, maintenance coordination, and dispute resolution., • Collaborate with the CFO to support annual budget development and capital expenditure tracking., • Prepare and manage operating budgets, monthly reporting, and annual CAM and NNN reconciliations., • Monitor property-level financial performance, including income, expenses, rent collections, leasing activity, and delinquencies., • Coordinate with accounting on rent rolls, deposits, renewals, vendor payments, and reconciliations., • Support leasing efforts by coordinating property tours, renewals, tenant transitions, and occupancy planning., • Drive high occupancy through proactive tenant engagement and retention strategies., • Oversee third-party vendors, including maintenance, janitorial, landscaping, security, and specialty contractors., • Review and negotiate vendor contracts and ensure service levels meet company standards., • Ensure compliance with local, state, and federal regulations, including habitability laws, fair housing, ADA, and fire/life safety requirements., • Maintain accurate property records, insurance certificates, inspection logs, and compliance documentation., • Provide senior oversight of property operations teams and site-level staff., • Ensure operational excellence across all portfolio assets, including buildings, public spaces, waterfront and dock areas, parking facilities, and landscaped environments., • Oversee engineering and facilities management, including MEP/HVAC systems, preventive maintenance, and safety programs., • Support the COO throughout the development lifecycle of Jerico portfolio projects, from entitlement through delivery, including budgeting, scheduling, risk management, and consultant oversight., • Direct tenant coordination and construction delivery efforts, ensuring timely landlord and tenant improvement completion in compliance with design criteria and lease requirements., • Support project controls, monthly lender draw processes, contract administration, and stakeholder reporting., • Support brand strategy, community engagement, public relations, and marketing initiatives across the portfolio., • Assist with sponsorships, naming rights, pop-up leasing, event programming, and other non-traditional revenue initiatives., • Partner with the CFO and Controller on capital planning, portfolio budgeting, financial reporting, and pro forma modeling., • Support underwriting, scenario analysis, and feasibility evaluations for new projects and acquisitions., • Monitor portfolio performance metrics, including operating expenses, CAM/NNN recoveries, and key financial KPIs., • Serve as a key representative of the portfolio to government agencies, lenders, investors, community stakeholders, and institutional partners., • Coordinate with permitting agencies, municipalities, consultants, and contractors as required., • Support the continued scaling and evolution of the firm’s development and management platform through evaluation and execution of strategic growth initiatives., • Contribute to platform design, operational standardization, team and vendor structuring, and development of repeatable systems to support expanded development, management, advisory, or partnership-based services, as aligned with firm strategy., • Support and oversee onsite staff, including assistants, maintenance, and janitorial teams, through coaching, scheduling, and performance management., • Develop and maintain operational procedures, controls, and best practices across the portfolio., • Foster a performance-driven, collaborative culture grounded in professionalism, accountability, and continuous improvement., • Establish clear goals, performance metrics, and accountability frameworks across operational functions., • 6+ years of progressive experience in real estate operations, property management, asset management, development, or a related field, with responsibility across multiple asset types., • Demonstrated experience overseeing diversified portfolios, including office, retail, residential, mixed-use, or destination-oriented assets., • Strong operational leadership background, including vendor management, budgeting, CAM/NNN reconciliations, and regulatory compliance., • Experience supporting or leading development, redevelopment, capital improvement, or tenant improvement projects., • Solid financial acumen, with experience preparing and managing operating budgets, forecasting, and interpreting property-level financial reports., • Ability to operate effectively across disciplines, including leasing, construction, finance, marketing, and stakeholder relations., • Experience working directly with ownership, executive leadership, lenders, consultants, and public agencies., • Proven ability to build processes, improve systems, and scale operations in a growing or evolving organization., • Strong written and verbal communication skills, with the ability to represent assets and the firm professionally to internal and external stakeholders., • High level of judgment, accountability, and discretion, with a hands-on, solutions-oriented mindset. Company DescriptionCrail Capital and the Victory Group of Companies is a prominent, closely held, multi-generational family office enterprise with core operations in real estate development and property management, based in the South Bay/Harbor Region of Los Angeles. The company dates back over 100 years, having been founded as Crail Brothers Inc., Ltd. Over the past century, the company has built a diversified operating platform spanning heavy-haul crane and trucking operations, oil and gas exploration and production, restaurant development and operations, and real estate investment, development, and long-term property management. Jerico Development, the firm’s development and property management arm, has conceived, entitled, financed, and delivered commercial real estate projects across a broad range of asset classes and market cycles. The firm’s experience includes industrial and warehouse development, oilfield construction, master-planned subdivision entitlement and bulk land sales, ground-up development and value-add redevelopment of office properties, and institutional projects such as public schools and research and development parks. The Victory Group of Companies maintains an owned and operated portfolio of office, industrial, residential, and mixed-use properties, with operations in California and Colorado. The company is the driving force behind the West Harbor development in San Pedro, California — the former site of the historic Ports O’ Call — encompassing one mile of direct waterfront access and a curated mix of world-class dining, retail, and entertainment. West Harbor is a one-of-a-kind, transformative waterfront destination designed to redefine Los Angeles’s connection to its historic harbor. Joining the team at this pivotal moment offers a rare opportunity to help deliver a landmark project that will leave a lasting impact on the city, the community, and the waterfront for generations to come. The company’s leadership team brings a long-term ownership mindset and a hands-on asset management approach, comprised of smart, quick-thinking, proactive professionals who embrace complex challenges and solve problems others would avoid. The family generously rewards excellence, accountability, and long-term commitmentCrail Capital and the Victory Group of Companies is a prominent, closely held, multi-generational family office enterprise with core operations in real estate development and property management, based in the South Bay/Harbor Region of Los Angeles. The company dates back over 100 years, having been founded as Crail Brothers Inc., Ltd. Over the past century, the company has built a diversified operating platform spanning heavy-haul crane and trucking operations, oil and gas exploration and production, restaurant development and operations, and real estate investment, development, and long-term property management.\r\nJerico Development, the firm’s development and property management arm, has conceived, entitled, financed, and delivered commercial real estate projects across a broad range of asset classes and market cycles. The firm’s experience includes industrial and warehouse development, oilfield construction, master-planned subdivision entitlement and bulk land sales, ground-up development and value-add redevelopment of office properties, and institutional projects such as public schools and research and development parks.\r\nThe Victory Group of Companies maintains an owned and operated portfolio of office, industrial, residential, and mixed-use properties, with operations in California and Colorado.\r\nThe company is the driving force behind the West Harbor development in San Pedro, California — the former site of the historic Ports O’ Call — encompassing one mile of direct waterfront access and a curated mix of world-class dining, retail, and entertainment. West Harbor is a one-of-a-kind, transformative waterfront destination designed to redefine Los Angeles’s connection to its historic harbor. Joining the team at this pivotal moment offers a rare opportunity to help deliver a landmark project that will leave a lasting impact on the city, the community, and the waterfront for generations to come.\r\nThe company’s leadership team brings a long-term ownership mindset and a hands-on asset management approach, comprised of smart, quick-thinking, proactive professionals who embrace complex challenges and solve problems others would avoid. The family generously rewards excellence, accountability, and long-term commitment
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