Product Manager AI-First Healthcare Platform
hace 14 días
Austin
Job Description Do you • Get energized by building AI-powered products that actually shipand actually work in the real world?, • Obsess over customer problems and talk to users constantly to validate, refine, and rethink solutions?, • Thrive in ambiguity, moving fast from idea prototype production without waiting for perfect requirements?If so, you might be the Product Manager were looking for. Were hiring a Product Manager to help lead Vital Interaction into its next phase as an AI-first healthcare platform. Youll play a hands-on role shaping our core product capabilities, working shoulder-to-shoulder with engineering, customers, and leadership to turn strategy into shipped outcomes. This is an Austin-based role with a hybrid work model (in-office + remote flexibility). About Us Vital Interaction is a rapidly growing healthcare IT company transforming how practices and health centers engage patients. Our Automated Patient Intelligence Platform combines healthcare data, workflow automation, and AI-driven communication to improve revenue, productivity, and patient outcomes. Were evolving from a successful, bootstrapped platform into an AI-native product companyguided by a clear roadmap focused on agentic workflows, hyper-personalization, and self-service enablement. Were a remote-friendly company with a strong culture of ownership, curiosity, and continuous learning, and offices in Austin, Texas and Antigua, Guatemala. About the Role As a Product Manager at Vital Interaction, youll help drive product strategy and execution for our core Smart List Engine (SLE) and campaign capabilitieslaying the foundation for agentic, AI-driven patient interactions. Youll work closely with our Head of Product and Head of Technology to translate our AI-first roadmap into prioritized bets, shipped capabilities, and measurable outcomes. Initially, your focus will be: • Evolving the Smart List Engine into a powerful, easier-to-use campaign and targeting platform, • Designing patient journeys that move toward agentic interactions (voice, text, scheduling, eligibility, outcomes), • Rapidly prototyping and validating new ideas with customers before scaling themThis is a highly collaborative, execution-heavy PM role for someone who loves being close to both customers and builders. What Youll Do Product Strategy & Discovery • Own problem discovery for key roadmap initiatives, grounded in continuous customer conversations, • Translate company-level AI strategy into clear product bets, tradeoffs, and sequencing decisions, • Partner with leadership to shape quarterly and multi-quarter product directionExecution & Delivery, • Work directly with engineering to define, design, prototype, build, test, and deploy new capabilities, • Write clear product requirements focused on outcomesnot just features, • Drive fast feedback loops using prototypes, experiments, and incremental releases, • Balance speed with quality in a regulated healthcare environmentCustomer & Market Engagement, • Talk to customers constantlyshadow calls, run interviews, validate prototypes, and review outcomes, • Partner with Customer Success, Sales, and Support to understand real-world workflows and friction, • Incorporate customer feedback into iteration cycles and roadmap decisionsAI-First Product Development, • Design products that leverage micro-agents, automation, and AI-driven decisioning, • Help shape how AI is embedded into workflows (not bolted on), • At least 4 years of product management experience in SaaS or platform products, • Proven experience working directly with engineering teams to ship complex products, • Experience owning core platform or workflow-driven productsStrong Plus If You Have, • Healthcare or health IT experience, • CRM, outbound marketing, or campaign-driven product experience, • Experience with AI-powered products, automation, or agentic workflows, • Hands-on experience with rapid prototyping tools and techniquesSkills & Attributes, • Deep customer empathy and a bias toward continuous user interaction, • Comfortable operating in ambiguity and fast-changing environments, • Strong systems thinker who can connect data, workflows, and outcomes, • Excellent written and verbal communication skills, • Pragmatic, action-oriented, and willing to get into the details, • Collaborative partner who thrives in cross-functional teamsWhat We Offer, • Competitive salary aligned with experience, impact, and growth potential, • Comprehensive health, dental, and vision coverage, • Paid time off, • Hybrid work model based in Austin, TX, with remote flexibility, • Direct influence on product strategy and the opportunity to shape an AI-first healthcare platform at a pivotal stage of growth, • High ownership and visibility, working closely with executive leadership, • Opportunity for expanded scope and leadership as the company scales Flexible work from home options available.