General Manager
18 days ago
Austin
Job DescriptionJob Title: General Manager (Primary People Leader & Revenue Owner) Reporting Structure Reports to: Director of Operations Direct Reports (Upon Completion of The Transition Period) • Client Coordinators, • NPs (With clinical oversight supported by CMO / MD), • Nurses (With clinical oversight supported by NP/CMO), • Wellness Experience Coordinator This role exists at a critical inflection point for IVitamin as the business continues to scale its clinics, mobile services, and events offerings. The General Manager will play a key role in professionalizing execution, strengthening sales discipline, and building a high-accountability culture that supports sustainable growth. The General Manager is a hands-on leader who coaches in real time, holds teams accountable, and ensures that the business operates to IVitamin’s standards every day. WHO WE ARE At IVitamin, we believe that wellness is a journey defined by its ups and downs, and the only true way to enjoy the lifestyle you choose is to feel your best while you experience it. Put simply: Feel your best, be your best, live your best life. Whether you’re a tireless mom, devoted athlete, busy entrepreneur, or wanderlust traveler – IVitamin is made up of real people looking to feel better and find a healthy life balance with IV hydration therapy while putting a priority on health and wellness. Our WHY At IVitamin, our North Star is simple but powerful: promoting health, energy, vitality, and the joy of feeling your best. This guiding beacon is at the core of everything we do. Decision Authority & Ownership The General Manager has full authority over day-to-day clinic operations, including staffing decisions, scheduling priorities, sales execution, and performance management. This role is empowered to make real-time decisions in the best interest of the business and is trusted to operate autonomously within established budgets, SOPs, and strategic priorities set by leadership. Key Responsibilities Revenue & Sales Execution • Own sales performance across brick-and-mortar clinics, mobile services, and events, • Ensure sales processes are consistently followed by Client Coordinators and clinical staff, • Coach team members on consult conversations, education-based selling, and conversion, • Own and report on key performance metrics including revenue, conversion rates, membership growth, retention, and customer satisfaction., • Serve as the primary people leader for clinic and mobile teams, • Conduct regular check-ins, coaching sessions, and performance conversations, • Address performance issues promptly and professionally, • Make hiring, corrective action, and termination decisions as needed, • Ensure SOPs are followed consistently in daily operations, • Observe staff on the floor and provide real-time feedback, • Partner with the Operations Manager to implement operational changes, • Own the end-to-end client experience across all service channels, • Address escalated client concerns or complaints, • Work closely with the Operations Manager to ensure operational support, • Communicate regularly with the Director of Operations on performance, challenges, and opportunities, • Execute initiatives and priorities set by leadership, • Provide feedback and insights from the frontline to improve systems and strategyWhat This Role Is Not, • This is not a purely administrative or desk-based management role, • This is not a passive oversight position, • This role requires presence, leadership, and real-time decision-makingWhat Success Looks Like, • Sales targets are consistently met or exceeded, • Staff understand expectations and are coached regularly, • SOPs are followed in real-world execution, not just on paper, • Client experience is consistent, professional, and high-quality, • Minimum 5+ years of experience serving at the General Manager, Operations Manager, or equivalent senior leadership level, preferably within a multi-location service, wellness, healthcare, hospitality, or retail environment., • Proven track record of driving measurable sales growth and customer service performance, including leading teams to meet or exceed revenue targets and improving conversion rates through structured coaching and accountability., • Demonstrated experience building, coaching, and developing high-performing teams with clear expectations, consistent feedback, and documented performance management., • Strong personal accountability with the ability to assess gaps objectively and implement corrective action without defensiveness., • High level of emotional intelligence and leadership maturity, including experience utilizing or training in leadership and personal development frameworks such as The Four Agreements, Enneagram, or comparable emotional intelligence tools., • Experience operating within a wellness, healthcare, or clinical environment strongly preferred. RN license or clinical background is a significant plus., • Demonstrated ability to execute in fast-paced, hands-on environments. This role requires being physically present in clinics five days per week, including weekends as needed., • Target base salary range: $90,000–$100,000 In addition to your resume, please include a Loom video answering the following two questions: • Describe a time when you were responsible for improving sales or customer service performance. What strategies did you implement, and what measurable impact did they have? Powered by JazzHR G08AfERGWD