301 Best service manager Jobs in Boston, MA (November 2024)

First Realty Management

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Customer service representative

We are looking for a dynamic and experienced Customer Service Manager to lead our customer service team. The ideal candidate will be responsible for overseeing the day-to-day operations of the customer service department, ensuring excellent service delivery, and fostering positive customer relationships. The Customer Service Manager will play a key role in developing and implementing customer service strategies to drive satisfaction, retention, and loyalty. Responsibilities: Lead and manage a team of customer service representatives to deliver exceptional service to customers. Develop and implement customer service policies and procedures to ensure consistency and efficiency. Monitor and evaluate team performance, providing coaching and feedback to enhance customer satisfaction. Handle escalated customer complaints and issues, resolving them in a timely and effective manner. Analyze customer service metrics and KPIs to identify trends and areas for improvement. Collaborate with cross-functional teams to enhance the overall customer experience. Qualifications: Bachelor’s degree in business administration, marketing, or related field. Proven experience in a customer service management role. Strong leadership and people management skills. Excellent communication and interpersonal abilities. Analytical mindset with the ability to interpret data and make informed decisions. Proficiency in CRM systems and MS Office.

Seasonal Sales Associate

Meow Parlour, NYC's 1st cat café, is seeking enthusiastic, cat-loving individuals to join our team for the 2024 holiday season at the Snowport holiday market where we’ll be offering gifts for cat lovers. Dates: November 8-December 29th. Position can be part-time or full-time, at least 3 days a week including at least 1 weekend day. Weekday shifts are typically for the whole day. RESPONSIBILITIES: - Engage with customers: Greet shoppers with a warm, friendly attitude and provide excellent customer service. - Sales: Assist customers with purchases, handle cash and credit card transactions. - Inventory Management: Restock displays and manage inventory to ensure our booth looks inviting and organized. - Booth Setup & Maintenance: Help restock the booth at the start of the day and ensure it remains neat and festive throughout the day. - Be a Cat Enthusiast: Channel your love for cats to create a fun, engaging shopping experience for all! REQUIREMENTS: - Customer Service Skills: You have previous retail or sales experience and are comfortable interacting with customers in a busy market setting. - Friendly and Outgoing: You enjoy engaging with people and creating a fun, friendly atmosphere. - Reliable: Ability to commit to a set schedule, including weekends and evenings. - Organized: You can manage inventory, restock efficiently, and keep the booth tidy. - Comfortable with POS Systems: Basic experience with cash handling and operating a point-of-sale system (training will be provided). - Love for Cats: Whether you’re a proud cat parent or simply appreciate feline culture, we want you to share the enthusiasm with our customers.

Back Bay West, Boston

Company Overview: Join our dynamic and rapidly expanding team as a Customer Service/Sales Representative. We are a leading player in marketing and direct sales with a passion for innovation and a commitment to excellence. At Cube, we believe in rewarding hard work and providing our team with the tools and opportunities they need to succeed. Key Responsibilities: As a Direct Sales Representative you will: Conduct Sales Presentations: To showcase the value of our products/services, addressing client concerns and objections effectively. Negotiation: Negotiate terms and close deals to meet and exceed sales targets. Utilize consultative selling techniques to understand client requirements and tailor solutions accordingly. Client Relationship Management: Build and maintain strong, long-lasting relationships with clients. Provide exceptional customer service to ensure client satisfaction and loyalty. Market Research: Stay informed about industry trends, competitor activities, and market opportunities. Use this knowledge to adapt sales strategies and capitalize on emerging trends. Travel: Embrace the opportunity for travel to meet other Brand Ambassadors, attend industry events, and participate in coaching sessions. Develop a strong presence in the market through networking and relationship-building. Qualifications: Proven track record in customer service, with a focus on meeting and exceeding targets. Excellent communication and interpersonal skills with the ability to engage and connect with diverse audiences Exceptional customer service skills Ability to work independently and as part of a team. Compensation: This is an entirely commission-based role, offering unlimited earning potential. The more you sell, the more you earn. In addition to generous commissions, successful representatives will have access to exciting travel opportunities and ongoing professional development. No experience is necessary as full product coaching and ongoing mentoring is provided.

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