Care Coordinator
hace 16 días
Bellingham
Job Description Position Title: Care Coordinator Location: Bellingham, WA Reports to: Program Manager Hours: up to 18 hours per week; non-exempt position. Varied work schedule including weekends & overnights Wage Range: $25.00 – $28.14, with a $1.00/hour shift differential for work between the hours of 10 PM and 6 AM NWYS Mission At Northwest Youth Services, we affirm youth experience and autonomy as we work together to foster collective healing and justice, in order to dismantle the systems of oppression that perpetuate youth homelessness. Job Description The Care Coordinator is a direct service role at The PAD, Northwest Youth Services’ housing program for young people ages 13 to 17. This is a direct care position that works with youth to maintain a safe, organized, home-like environment where young people can learn daily living skills, strengthen their sense of self, and prepare for independence. Under the direction of the Program Manager, Care Coordinators provide day-to-day care, supervision, emotional support, and guidance. Care Coordinators model and teach practical life skills, including cooking, cleaning, time management, communication, and self-advocacy. They welcome youth into the program, orient them to the space and expectations, support daily routines, provide personal attention and connect young people with social and clinical supports when needed. Care Coordinators work as part of a collaborative team to create a stable, caring household setting that promotes growth, wellness, and a strong sense of belonging. Key Responsibilities Youth Engagement and Support • Build trusting relationships with young people in the program., • Use healing-centered engagement, and strengths-based approaches to coach, encourage, and support young people., • Support young people in developing and practicing independent living skills, including personal care, household tasks, communication, conflict resolution, self-advocacy, and navigating systems., • Provide on-site and community-based supervision while maintaining clear, professional boundaries., • Help maintain a clean, safe, home-like residential environment by following established cleaning and safety protocols., • Perform light janitorial work such as vacuuming, sweeping, mopping, wiping surfaces, taking out trash, and restocking supplies., • Involve young people in shared household responsibilities and support them in learning to care for a home., • Prepare and cook meals for up to twelve residents and staff, following food safety guidelines and agency procedures; engage young people in cooking and kitchen skills when appropriate., • Dispense medications as assigned, according to program procedures and timelines; complete all related documentation and medication reconciliation accurately., • Maintain awareness of client whereabouts and provide line of sight supervision as required. Complete room, bed, and safety checks at required intervals and document as required., • Assist in packing client belongings, cleaning and sanitizing exited bedrooms, and preparing bedrooms for incoming youth to ensure a welcoming space., • Provide transportation for appointments, school, employment, and approved activities; operate agency vehicles safely and in accordance with the law and agency policy., • Complete screenings, intakes, enrollments, and other paperwork in a timely and accurate manner., • Maintain clear, professional progress notes, logbooks, and other documentation according to agency standards on each shift., • Complete incident reports within the required timeframe for any medical emergency, facility damage, or incident outside the ordinary functioning of the program., • Comply with mandated reporting requirements and report suspected abuse, neglect, or sexual exploitation of minors within the required timeframe., • Work collaboratively with Northwest Youth Services staff, families, school district partners, crisis services, and other community providers in support of young people., • Communicate client needs, behaviors, and safety concerns clearly and promptly to appropriate staff., • Participate in weekly staff meetings, supervision, and case consultations., • Contribute to a workplace that values diversity and is free of discrimination based on race, sex, gender identity, sexual orientation, ability, and other aspects of identity., • Help foster an organizational culture grounded in youth engagement, partnership, healing-centered practice, and healthy boundaries., • Represent Northwest Youth Services professionally in all work spaces, including office areas, residential spaces, and agency vehicles., • Maintain a flexible work schedule, including some weekends, evenings, overnights, and holidays, to support a twenty-four-hour program., • Complete at least twenty-four hours of professional training and development each year., • Perform other duties as assigned. The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. • Occasionally lift and move up to 50 pounds, including moving furniture, supplies, and equipment., • Frequently stand, walk, climb stairs, bend, and maintain balance in a multi-level residential setting., • Sit for extended periods of time as needed for documentation and meetings., • Use vision, hearing, and verbal communication to monitor safety, respond to needs, and provide feedback., • Perform CPR, the Heimlich Maneuver, and other first aid measures when required., • Tolerate complex and intense mental and emotional circumstances for the duration of the shift. Minimum Qualifications • Minimum age of twenty-one years, • High school diploma or GED, or equivalent credential, • A minimum of 1 year of full-time experience providing direct support to young people or other vulnerable populations. Relevant experience may include work in residential or shelter programs, schools, camps, after-school programs, behavioral health, or comparable settings., • A combination of education and experience may be considered., • Demonstrated interest in working with young people who may have experienced homelessness, family conflict, trauma, and system involvement., • Ability to build respectful, youth-centered relationships while maintaining appropriate professional boundaries., • Ability to remain calm and composed in high-stress situations and willingness to learn and apply de-escalation techniques., • Ability to work a residential, shift-based schedule, including evenings, overnights, weekends, and holidays, as program needs require., • Ability to prepare clear, objective, and professional written documentation, including notes, emails, and incident reports, and to use basic computer applications for email and electronic records., • Ability to complete all required background checks in accordance with agency and regulatory standards., • Possession of a valid Washington State driver’s license, a driving record that meets agency insurance requirements, and the ability to safely transport youth in agency vehicles. Required upon hire and within initial weeks of employment: • Completion of new employee orientation and preservice training that includes program routines, safety procedures, crisis response, documentation standards, professional boundaries, and working with youth who have experienced trauma., • Completion of cardiopulmonary resuscitation (CPR) and basic first aid training., • Completion of Bloodborne Pathogens training., • Obtaining a valid Food Handler Card for staff whose duties include food preparation or handling., • Completion of required tuberculosis (TB) testing and any additional health screenings required by agency policy or regulation., • Completion of training on mandatory reporting of child abuse and neglect, confidentiality requirements, and incident reporting procedures., • Completion of program specific training on medication administration and documentation prior to dispensing any medications. Ongoing requirements: • Completion of a minimum of twenty-four hours of additional training annually, in accordance with agency policy and contract or regulatory requirements. Training topics may include trauma-informed and healing-centered practices, de-escalation, cultural humility, supporting LGBTQIA+ youth, and working effectively with Black, Indigenous, and other youth of color. Benefits • Earn paid time off based on hours worked, • Medical, vision, and dental insurance benefits begin first of the month following date of hire (positions at or above 0.75 FTE), • Voluntary life, critical illness, supplemental vision, long term disability, and accident insurance eligibility begins first of the month following date of hire (positions at or above 0.75 FTE), • Simple IRA Retirement plan with match up to 3% of employee contributions, per pay period, after first year of employment, • NWYS sponsored Employee Assistance Program (EAP), • Two paid holidays Northwest Youth Services is an Equal Opportunity employer. Employment is based upon individual qualifications without regard to race, color, sex, religion, national origin, citizenship, age, marital status, veteran status, disabilities, political ideology, sexual orientation, or any other legally protected status. Weekends, Overnights, Evenings, Day Shift
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