Freedom Boat Club Dock Manager
17 days ago
Quincy
Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Company parties, • Competitive salary, • Dental insurance, • Free uniforms, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development, • Vision insurance Freedom Boat Club - Dock Manager Job Description Reports to: Dock Operations Manager (DOM) Accountability: Lead Manager accountable for Dock Staff and seasonal employees, daily operations, member experience and staff capability. 1. Leadership & Staff Management • Supervise, train, and lead all dock staff. Be the example., • Maintain above average Customer Satisfaction and Net Promoter Scores., • Conduct daily dock briefings, verify attendance, and manage timecards., • Coach and hold staff accountable for appearance, performance, and member engagement., • Coordinate with the DOM for onboarding, training completions and HR documentation. 2. Dock Operations, Maintenance & Safety • Oversee day-to-day dock operations and ensure full compliance with Freedom Boat Club procedures and safety policies., • Conduct regular dock and boat inspections to verify readiness, safety gear, and cleanliness., • Perform and train staff on basic maintenance and troubleshooting tasks, including:, • Changing propellers and identifying when replacement is necessary, • Checking and replacing fuses, and understanding how circuits function, • Identifying signs of a bent shaft (e.g., vibration, visual wobble, prop runout), • Using a drill or power tools safely for basic dock and boat maintenance, • Changing or testing a bilge pump and verifying proper operation, • Lead storm preparedness efforts, ensuring boats are secured, lines inspected, and facilities cleared., • Enforce weather closures and reopening procedures in coordination with the Dock Operations Manager and Director of Operations., • Maintain dock and office cleanliness to the highest Freedom Boat Club standards. 3. Member Experience • Serve as the on-site leader responsible for CSAT and NPS performance at the location., • Ensure all members are greeted professionally, checked in safely, and provided an exceptional experience., • Address member issues promptly and respectfully, escalating only when necessary to the DOM., • Reinforce the companys core values and culture in every member and staff interaction. 4. Scheduling & Labor Management • Create and post staff schedules at least two weeks in advance in Deputy., • Allocate staff resources efficiently to support operations while maintaining labor within budget., • Approve overtime only with prior Dock Operations Manager approval., • Monitor attendance, shift coverage, and performance daily., • Council and document underperforming staff issues., • Praise outstanding hard work and contributors. Create a fun hardworking environment for all to enjoy., • Work dock shifts as necessary. 5. Marina & Facility Relations • Maintain a professional and cooperative relationship with host marina management and staff., • Report facility issues promptly to the Dock Operations Manager and assist the host marina as necessary to maintain relationship and a safe working environment., • Represent Freedom Boat Club positively to all marina partners, members, and the public. 6. Administration & Communication • Complete and submit all documentation accurately and on time., • File all incident reports (IRs) in Fleetio and Reservation System within 12 hours of incident., • Use Slack and other communication tools to stay aligned with operations and company directives., • Seek solutions through documentation, Linktree, manuals or internal systems before contacting a supervisor., • Maintain daily communication with the DOM on updates, staffing, and maintenance needs., • Attend a weekly L10 meeting., • Monitor all damage and after hours concerns via call, text or Slack., • Respond when necessary to emergency situations. Work Schedule • Preseason: Club Opening Prep: Monday-Friday, 8:00 AM - 4:00 PM. (In Plymouth), • In-Season: 5 workdays (10-hour shifts), including weekends and holidays as operational needs dictate (morning or afternoons - these should rotate). (At your location), • Postseason: Hauling & shop assistance: Monday-Friday, 8:00 AM - 4:00 PM. (In Plymouth), • Hourly managers will be terminated on or before January 1st. Managers in good standing will be invited to return for the following season., • Any absence or schedule modification requires Dock Operations Manager approval. Required Skills & Qualifications • Two plus years of marina, boating, or service leadership experience., • Strong problem-solving and decision-making ability., • Familiarity with small boat systems and basic maintenance practices., • Proficiency with Fleetio, Deputy, Slack (a plus)., • Excellent communication and customer service skills., • Valid drivers license; reliable transportation., • Ability to secure and maintain a DOT medical card., • Boating safety knowledge required., • Haul and launch boats as required with company trucks and trailers., • Successful passing of RMV check, 24 months clean. Core Competencies • Ownership: Takes full responsibility for location operations and outcomes, • Accountability: Meets commitments and follows through without supervision, • Technical Aptitude: Performs and teaches basic maintenance safely and effectively, • Leadership: Motivates and develops dock staff to perform at a high level, • Attitude: Promote a positive work environment for staff and members, • Professionalism: Upholds the companys core values and philosophy daily Benefits and Compensation - starts $22 per hour (salary or hourly / seasonal or year round) • PTO and Sick Days, • 401k Matching, • Medical - Dental - Vision