Visitor Experience Associate
7 days ago
Buffalo
Job DescriptionSalary: $16.00 Come Grow With Us! Who We Are At the Buffalo and Erie County Botanical Gardens, we believe plants bring people together. Our mission is simple (and powerful): Deepening the connection between people and plants through beautiful gardens and extraordinary experiences. Were all about WOW, WONDER, and WELCOMEcreating immersive, plant-filled spaces where curiosity blooms, everyone feels included, and every visit feels special. The Role at a Glance As a Visitor Experience Associate, youre the friendly face and helpful guide that makes each guests visit memorable. From first hello to fond farewell, youll help visitors feel informed, inspired, and excited to explore our living museum.If you love people, enjoy a fast-paced environment, and dont mind getting a little greenhouse-warm, this role might be a perfect fit. This position is part-time about 20 hours per week - daytime, evenings and weekend hours are available. What Youll Do Create Magical Visitor Experiences • Be an ambassador for the Botanical Gardenswarmly greet guests and help set the tone for a great visit., • Answer questions about exhibits, programs, events, and plants (dont worry, well help you learn!)., • Process admissions, memberships, and retail purchases accurately., • Count and balance daily cash drawers with care and attention., • Support hands-on engagement through learning stations, family programs, Feed the Fish, and informal activities., • Welcome and assist scheduled groups and handle group admissions., • Help maintain clean, safe, and welcoming spacesincluding the Admissions area, Gift Shop, Playspace and the conservatory., • Assist with seasonal exhibits like our popular Butterfly Experience., • Support and promote memberships and assist with mailings and promotions., • Chat with guests and help them find the perfect plant-y gift or souvenir., • Assist with restocking, displays, and keeping the shop looking fresh., • Work closely with staff, volunteers, vendors, and visitors to keep things running smoothly., • Support special events, exhibits, and peak visitor times., • Participate in training and learning opportunities., • Pitch in where neededbecause teamwork makes the gardens grow, • Maintain flexibility to work evenings, weekends, holidays, and busy seasons. What Were Looking For Experience • High school diploma or equivalent required., • At least one year of experience in retail, hospitality, guest services, or a related field., • Friendly, confident communicator who enjoys engaging with visitors of all ages and backgrounds., • Comfortable with cash handling and point-of-sale systems (Altru experience is a plus)., • Organized, reliable, and able to juggle multiple tasks., • Team-oriented, trustworthy, and resourceful., • Comfortable working indoors, outdoors, and in warm greenhouse environments., • Proficient with Microsoft Office., • Able to stand and walk for up to 8 hours, lift up to 25 lbs, and work in varied conditions., • Committed to professionalism, inclusivity, and respect for diverse perspectives. Why Youll Love Working Here • Be part of a mission-driven organization that connects people with nature., • Enjoy a dynamic, people-centered role where no two days are the same., • Make a meaningful impact in your communityone visitor at a time., • Learn, grow, and be surrounded by beauty every day. Were an Equal Opportunity Employer The Buffalo and Erie County Botanical Gardens is proud to foster a diverse, inclusive, and welcoming workplace. We encourage applicants of all backgrounds and identities to apply.