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Job Description POSITION SUMMARY: Provides advocacy, coordination, and continuity of evidence-based care for individuals and families in need through a collaborative triage, assessment, planning, and communication process. Participates as a member of a multidisciplinary treatment team. Reports to the unit/department supervisor. This is a great opportunity for Bachelor's Degree graduates in the field study of Psychology, Social Work, Human Services, Criminology, Behavioral Health, Sociology, or Counseling ORGANIZATION BENEFITS • Full Health, Dental, Vision, Disability, Accidental, and 401(k) within 1 month of hire, • Paid Training and Coaching, • Non-Profit Organization Student Loan Forgiveness, • Wellness Events, • PTO accrual starts on day 1 of employment, • Company Discount Perks ABOUT OUR CHILDREN EMERGENCY CRISIS STABILIZATION PROGRAM • Inpatient 30-bed psychiatric and behavioral health facility for children ages 5 and up, • Intake Facility for Voluntarily Admission or Baker Act Admission, • Assist with children in crises from mental to severe psychiatric or behavioral care POSITION REQUIREMENTS / QUALIFICATIONS: • Bachelor’s degree in a Human Services related discipline and at least 1 year of experience in the mental health field. (Child welfare programs require 2 years experience with at-risk populations and a child welfare certification.), • Ability to write reports and document clinical activities and effectively communicate verbally with, provide information to, and respond to questions from managers, patients, service providers, managed care entities, family members, and other stakeholders, • Must have excellent interpersonal skills POSITION RESPONSIBILITIES • Completion of thorough assessments and coordination of community resources based on patient needs as per program requirements., • Complete all clinical and administrative documentation based on established timelines as per program requirements., • Communicate effectively and maintain cooperative relationships with internal and external resources., • Develop service plans, treatment plans, and/or aftercare plans with clear goals and objectives as per program requirements., • Maintain efficient workflow management and organization as per program requirements., • Maintain proficient quality of clinical documentation as per program requirements., • Other duties as assigned or needed as per program requirements. WORK ENVIRONMENT: • A secure facility that provides inpatient treatment programs for those experiencing a mental health emergency needing 24-hour care in a safe supportive environment., • High-paced, collaborative team performance with an emphasis on critical thinking and decision-making with guidance from the program supervisor/manager, • May be required to stand for an extended period and/or for the entire work shift, • Climate-controlled office environments with frequent interaction with clients., • Some programs may require traveling within Hillsborough County via personal vehicle or agency vehicle to facilitate in-home client services in a variety of socioeconomic neighborhoods

Job Description Do you enjoy working with infants and toddlers? Want to support, nurture, and build a foundation for young children? Joining our Eckerd Connects Early Head Start staff as a Program Development & Training Coordinator is a great opportunity to make a difference in the life of a child and start their building blocks to success. Make more than a Living, Make a Difference Our Benefits • Low-Cost Medical, Dental and Vision Insurance, • 19 days of Paid Time Off the first year, • 11 paid holidays, • Retirement savings plan with employer match up to 5%, • Flexible spending accounts, • Paid short-term and voluntary long-term disability, • Group Term Life and AD&D Insurance, • Voluntary term life insurance, • PTO Exchange Hourly Rate: $24.00 Position Concept The Early Head Start Program Development & Training Coordinator is responsible for assessing, coordination, planning, tracking, and delivery of training and learning activities for Early Head Start staff, contracted Child Care Partners, consultants, and volunteers. This role also involves supporting Child Care Partners using a comprehensive approach, strengthening the Early Head Start Child Care Partnership model. Serving as a vital liaison between Eckerd Early Head Start and the childcare provider community, the coordinator focuses on building and developing strong relationships. Duties & Responsibilities • Conduct program assessments using the CLASS (Classroom Assessment Scoring System), ECERS (Early Childhood Environment Rating Scale), FCCERS (Family Child Care Environment Rating Scale) and ITERS (Infant/Toddler Environment Rating Scale); and maintain reliability in all tools, • Coordinate and deliver new hire/new Child Care Partner/new consultant/new volunteer, on the job, and annual training as required., • Coordinate and/or facilitate training for all staff that includes all contracted requirements and Eckerd required learning activities; responsible for the identification, scheduling, and delivery of all training needs. In addition will provide oversight of the Child Development Associate (CDA) and Family Services credential, • Develop training schedules, provide training or coordinate resources to provide training and distribute information to staff and Child Care Partners, • Ensure the provision of annual training that is provided by external consultants/trainers, • In collaboration with Early Head Start leadership, design and implement activities and recognition rewards to track and reinforce staff and Child Care Partners for completing tasks related to program performance that are focused on best practices and fidelity., • Serves as a liaison between the Quality Improvement Specialist and Child Care Partners, ensuring information obtained from the quantitative and performance compliance review process is utilized to drive discussions regarding training needs., • Through site visits and training facilitation assignments, evaluate training needs of each Child Care Partner. Qualifications • Bachelor’s Degree required, from an accredited College or University, in business, human resources, human services, psychology, sociology, or related field., • Minimum of two years of progressively responsible experience working with children and families. Preference will be given to candidates with a training delivery and facilitation experience., • Ability to design, plan, provide competency-based training for adult learning styles. Ability to act independently and show initiative and good interpersonal skills., • Required to pass a drug screen in compliance with our Substance Abuse and Drug-Free Workplace policy. Professional appearance and demeanor are required. Must be able to work flexible hours including evenings and weekends., • Must be able to meet requirements for Eckerd’s Auto Insurance and be able to drive for business purposes. Must be able to travel for training, as required. Travel requirements include local, in/out of state as required. *This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified. About Our Program Eckerd Connects' Early Head Start programs provides high quality, comprehensive care and support services to infants, toddlers, and their families. The program provides free year-round services for children ages 0-3 years and their families to promote education, self-sufficiency, community building, health and well-being. This partnership provides community-based, high quality care to our most vulnerable population, infants, and toddlers. Program Location Eckerd Connects | Early Head Start 2714 North 16th St. Tampa, FL 33605 Facebook: Connect with Us Video: Copy & paste the link into your browser for more program information: Eckerd Connects employees and applicants for employment are covered by federal, state, and local laws designed to safeguard employees and job applicants from discrimination based on race, color, religion, sex, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other status protected by applicable federal, state, or local laws. Eckerd Connects is committed to providing equal employment opportunities to all individuals, including individuals with disabilities. We comply with the Americans with Disabilities Act (ADA) and applicable state and local laws by providing reasonable accommodations to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices. Auxiliary aids and services are available upon request to individuals with disabilities. If you need assistance or accommodation due to a disability, please contact . Relay Services Dial 711. Know Your Rights: Workplace Discrimination is Illegal Copy & paste the link into your browser: Eckerd Connects is a drug-free workplace and utilizes E-verify to confirm employment eligibility.

Job DescriptionSalary: $15 to $18 per hour Overview: The Tampa Bay Academy of Hope seeks a passionate Outreach and Recruitment Coordinator for our Climate Labor Initiative: Maximizing Access to Training and Employment (CLIMATE) Program. This role is essential for engaging directly with vulnerable and underserved communities, understanding their challenges, and recruiting them into workforce development programs. This position requires a deep commitment to community-centered solutions and the ability to build strong, empathetic relationships with potential participants. Key Responsibilities: • Community Engagement: Work directly with vulnerable and underserved communities to identify material issues, assist in self-organization, resistance, and educational efforts. Develop an understanding of community needs and tailor recruitment strategies accordingly., • Participant Recruitment: Build relationships with potential participants to recruit them into the program. Use strong interpersonal skills to connect with people of greatly varied experiences., • Partnership Development: Formalize partnerships with community organizations, educational institutions, and employers to create educational routes and support structures for the apprenticeship program., • Data Collection and Analysis: Conduct research on the programs impact and success. Collect and analyze data regularly to measure compliance with performance goals and identify areas for improvement., • Performance Management: Meet and document weekly and monthly targets for prospecting calls, new employer appointments, job starts, verifications, and follow-ups with existing employers., • Reporting: Provide monthly updates and complete bi-monthly comprehensive reports to the Program Manager on program progress, challenges, and milestones., • Effective Recruitment: Successfully engage and recruit participants from targeted vulnerable and underserved communities into the program., • Strengthen Partnerships: Develop and formalize partnerships that support educational pathways and apprenticeship opportunities., • Enhance Program Impact: Use data-driven insights to refine recruitment strategies and program interventions, ensuring alignment with community needs and program objectives., • Bachelors degree in social work, Sociology, Psychology, Human Resources, or a related field., • Experience working in outreach, community engagement, or recruitment, preferably within a nonprofit or community-based setting., • Strong interpersonal skills and the ability to empathize with individuals from diverse backgrounds., • Demonstrated ability to build and maintain relationships with community members and stakeholders., • Strong organizational and communication skills, with the ability to manage multiple tasks and deadlines effectively., • Expand Apprenticeship Offerings: Establish and research partners for three new apprenticeship programs across identified sectors, ensuring alignment with industry needs and employment trends., • Enhance Sector-Specific Pathways: Specifically develop and implement a comprehensive employment pathway for the hospitality sector., • Formalize Partnerships: Secure at least 10 Memorandums of Understanding with new and existing partners to strengthen cooperation and ensure commitment to shared objectives., • Provide monthly reports to the program manager as updates on the program progress and goals. Complete bi-monthly reports to the program manager.

Job Description Position Summary The Therapist is an advanced professional position that provides direct therapeutic services to identified mental health and substance abuse patients within the Children's Emergency Crisis Stabilization program. The therapist will maintain patient care following program guidelines and external standards (Joint Commission, Medicaid, etc.). The therapist will provide clinical services specifically psychosocial assessments and treatment planning to the following populace: individual, family, and group therapy to children, adolescents, and adults. COMPANY BENEFITS • Gracepoint is a non-profit organization and participates in the Student Loan Forgiveness Program for Non-Profit/Public Service Employer, • Health, Dental, Vision, Disability, Accidental, and 401(k) benefits available within one month of employment, • PTO accrual begins on day one, • Company discount perks!, • Wellness Events POSITION REQUIREMENTS/ QUALIFICATIONS • Must have a minimum of a Master's Degree in Human Services or similar disciplines such as Sociology, Psychology, Criminology, Social Work, Behavioral Health, etc., • Must have one of the following valid and active License in Mental Health Counseling, Licensed Clinical Social Worker, Licensed Marriage and Family Therapist in the state of Florida, • Computer proficient in EMR and MS Office programs, • Bilingual (Spanish/English) a plus but not required, • Previous experience in mental health is a plus!, • Must be at least 21 or older, have a valid driver's license, and have reliable personal transportation. POSITION RESPONSIBILITIES: • Conduct thorough assessments of patients and develop service plans, treatment plans, and discharge plans., • Provide individual, family, and group therapy sessions with adults, children, and families in an outpatient, acute care inpatient, or community setting., • Accurate and timely documentation of clinical and administrative services following program guidelines and external standards (Joint Commission, Medicaid, etc.)., • Meets productivity requirements for the designated program through efficient workflow management., • Maintains cooperative relationships with other internal departments and external agencies and keeps supervisor informed at all times of all relevant client, program, and community issues, • Understands the basic tenants of Co-Occurring disorders and the relationship between mental health and substance abuse., • The therapist will also demonstrate knowledge of the age-specific needs of the clients treated in the program., • The therapist will be responsible for maintaining patient care following program guidelines and external standards (Joint Commission, Medicaid, etc.) to various populations inclusive of individuals, families, and group therapy to children, adolescents, and adults. ABOUT OUR CHILDREN EMERGENCY CRISIS STABILIZATION PROGRAM • Inpatient 30-bed psychiatric and behavioral health facility for children ages 5 and up, • Intake Facility for Voluntarily Admission or Baker Act Admission, • Assist with children in crises from mental to severe psychiatric or behavioral care

Job Description Position Summary The Therapist is an advanced professional position that provides direct therapeutic services to identified mental health and substance abuse patients within the Behavioral Health Network (B-NET) program. The therapist will be responsible for maintaining patient care in accordance with program guidelines and external standards (Joint Commission, Medicaid, etc.). Therapists provide Individual and family therapy, behavioral management, therapeutic behavioral onsite support services, medication management, and alternative services Applicants must have one of the following Florida Board Licenses (Licensed Mental Health Counselor, Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, or Registered Intern) plus a Master's Degree in Human Services or other related field of study to be qualified. RESPONSIBILITIES: • Conduct thorough assessments of patients and develop service plans, treatment plans, and discharge plans., • Provide individual, family, and group therapy sessions with adults, children, and families in an outpatient, acute care inpatient, or community setting., • Accurate and timely documentation of clinical and administrative services in accordance with program guidelines and external standards (Joint Commission, Medicaid, etc.)., • Meets productivity requirements for the designated program through efficient workflow management., • Maintains cooperative relationships with other internal departments and external agencies and keeps the supervisor informed at all times of all relevant client, program, and community issues, • Understands the basic tenets of Co-Occurring disorders and the relationship between mental health and substance abuse., • The therapist will also demonstrate knowledge of the age-specific needs of the clients treated in the program., • The therapist will be responsible for maintaining patient care in accordance with program guidelines and external standards (Joint Commission, Medicaid, etc.) to various populations, inclusive of individuals, families, and group therapy to children, adolescents, and adults. QUALIFICATIONS • Must have a minimum of a Master's Degree in Human Services or similar disciplines such as Sociology, Psychology, Criminology, Social Work, Behavioral Health, etc., • Must have one of the following valid and active licenses in Mental Health Counseling, Licensed Clinical Social Worker, or Licensed Marriage and Family Therapist in the state of Florida, • Computer proficient in EMR and MS Office programs, • Bilingual (Spanish/English) a plus but not required, • Previous experience in mental health is a plus!, • Must be at least 21 or older, have a valid driver's license, and have reliable personal transportation.

Job Description Position Summary The Therapist is an advanced professional position that provides direct therapeutic services to identified mental health and substance abuse patients within the Children's Emergency Crisis Stabilization program. The therapist will maintain patient care following program guidelines and external standards (Joint Commission, Medicaid, etc.). The therapist will provide clinical services specifically psychosocial assessments and treatment planning to the following populace: individual, family, and group therapy to children, adolescents, and adults. COMPANY BENEFITS • Gracepoint is a non-profit organization and participates in the Student Loan Forgiveness Program for Non-Profit/Public Service Employer, • Health, Dental, Vision, Disability, Accidental, and 401(k) benefits available within one month of employment, • PTO accrual begins on day one, • Company discount perks!, • Wellness Events POSITION REQUIREMENTS/ QUALIFICATIONS • Must have a minimum of a Master's Degree in Human Services or similar disciplines such as Sociology, Psychology, Criminology, Social Work, Behavioral Health, etc., • Must have one of the following valid and active License in Mental Health Counseling, Licensed Clinical Social Worker, Licensed Marriage and Family Therapist in the state of Florida, • Computer proficient in EMR and MS Office programs, • Bilingual (Spanish/English) a plus but not required, • Previous experience in mental health is a plus!, • Must be at least 21 or older, have a valid driver's license, and have reliable personal transportation. POSITION RESPONSIBILITIES: • Conduct thorough assessments of patients and develop service plans, treatment plans, and discharge plans., • Provide individual, family, and group therapy sessions with adults, children, and families in an outpatient, acute care inpatient, or community setting., • Accurate and timely documentation of clinical and administrative services following program guidelines and external standards (Joint Commission, Medicaid, etc.)., • Meets productivity requirements for the designated program through efficient workflow management., • Maintains cooperative relationships with other internal departments and external agencies and keeps supervisor informed at all times of all relevant client, program, and community issues, • Understands the basic tenants of Co-Occurring disorders and the relationship between mental health and substance abuse., • The therapist will also demonstrate knowledge of the age-specific needs of the clients treated in the program., • The therapist will be responsible for maintaining patient care following program guidelines and external standards (Joint Commission, Medicaid, etc.) to various populations inclusive of individuals, families, and group therapy to children, adolescents, and adults. ABOUT OUR CHILDREN EMERGENCY CRISIS STABILIZATION PROGRAM • Inpatient 30-bed psychiatric and behavioral health facility for children ages 5 and up, • Intake Facility for Voluntarily Admission or Baker Act Admission, • Assist with children in crises from mental to severe psychiatric or behavioral care

The Care Coach assesses and evaluates client member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach work assignments are often straightforward and of moderate complexity. Responsibilities: • Visit Medicaid members in facilities (ex: Health and Rehabilitation Centers) and other care settings – 75-90% local travel, • Assesses and evaluates member's needs and requirements in order to establish a member specific care plan, • Ensures members are receiving services in the least restrictive setting in order to achieve and/or maintain optimal well-being, • Planning and implementing interventions to meet those needs, • Coordinating services, and monitoring and evaluating the case management plan against the member's personal goals, • Guides members/families towards resources appropriate for their care, • Services are driven by facilitating interactions with other payer sources, providers,, • interdisciplinary teams and others involved in the member’s care as appropriate and required by our comprehensive contract Requirements: • Bilingual in Spanish and English, • Previous experience with electronic case note documentation and experience with documenting in multiple computer applications/systems, • Experience conducting assessments to determine an individual’s needs, • Experience coordinating services and resources for individuals, • Intermediate to advanced computer skills and experience with Microsoft Word, Excel and Outlook. Must meet one of the below education/experience requirements: • Bachelor’s degree in social work, sociology, psychology, gerontology, or a related field + 2 years of relevant experience., • Master’s degree in a relevant field may count up to 1 year of experience from internships or clinical work., • Registered Nurse (RN) licensed in FL + 2 years of experience., • Licensed Practical Nurse (LPN) licensed in FL + 4 years of experience. Preferred Qualifications: • 701B Certification, • Medication application (RFA) experience, • Prior experience with Medicare & Medicaid recipients, • Prior nursing home diversion or long term care case management experience, • Experience working with geriatric population, • Experience with health promotion, coaching and wellness, • Knowledge of community health and social service agencies and additional community resources

Company Bon Secours by Compassus Position Summary The Home Health Social Worker provides preventive, educational, evaluative, and treatment services to meet the psychosocial needs of patients and their families, to help them improve, restore, and maintain their maximum level of coping. S/he utilizes community resources and the interdisciplinary team to aid in this process. This position requires a License in Social Work for the state of Florida and a completed Master's Degree in Social Work. Position Specific Responsibilities * • Communicates identified needs and potential solutions to clinical team and supervisor., • Functions as an interdisciplinary team (IDT) member and attends and participates in staff meetings, educational programs, and community events, as requested., • Completes psychosocial assessment on each assigned patient, as indicated by corporate policy and documents findings in a timely manner, • Completes Support Services Assessment, as appropriate., • Reviews and explains home health services, as appropriate, to patient's financial classification., • Develops and updates care plans., • Visits patients, as indicated., • Monitors hospitalizations and Medicare Part A admissions., • Provides direct social work services., • Obtains physicians order for Home Health Social Services., • Facilitates placements and monitors patient’s adjustment., • Coordinates care giving issues., • Facilitates discharge planning., • Explains and assists with advance directives., • Addresses financial concerns and completed financial assessment., • Contacts community agencies, as appropriate., • Initiates Medicaid spend down., • Assesses appropriateness for Special Concern supplies., • Evaluates insurance concerns., • Develops and utilizes community resources., • Supervises social work practicum students., • Develops and maintains working relationship with community agencies, i.e., long term care facilities, DFS, hospitals, social security office, V.A., etc., • Utilizes available community resources to meet family needs., • Works in cooperation with community agencies and lay groups., • Provides education and in-services to contract agencies, as appropriate., • Provides counseling to patient and family., • Provides counseling to meet psychosocial needs of patient and family., • Collaborates with and provides information to home health interdisciplinary team related to counseling issues., • Provides crisis intervention to patient/family., • Refers to community counseling agencies, as indicated., • Offers and facilitates memorial services, as directed., • Performs other duties as assigned. Education And/or Experience • Master of Science in Social Work degree required, • Bachelor's degree in Psychology, Sociology, or other field related to social work in addition to one (1) year of social work experience in a healthcare setting and is supervised by an MSW may be considered; unless otherwise stated by state specific requirements., • At least one (1) year of social work experience in a healthcare setting required. At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Build a Rewarding Career with Compassus At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others. Your Career Journey Matters We’re dedicated to helping you grow and succeed. Whether you’re pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive. The Compassus Advantage • Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter., • Career Development: Access leadership pathways, mentorship, and personalized professional development., • Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care., • Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being., • Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication., • A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion. Ready to Join? At Compassus, your career is more than a job—it’s an opportunity to make a lasting impact. Take the next step and join a team that empowers you to grow, innovate, and thrive.

About Discovery Management Group Discovery Village at Tampa Palms is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide. We offer rewarding career opportunities that include: • Competitive wages, • Access to wages before payday, • Flexible scheduling options with full-time and part-time hours, • Paid time off and Holidays (full-time), • Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time), • 401(K) with employer matching, • Paid training, • Opportunities for advancement, • Meals and uniforms Activities & Events Coordinator Responsibilities: • Assist in the development and oversight of resident activities., • Plan, schedule and conduct programs that provide physical, intellectual, social, emotional and spiritual opportunities for our residents in our community., • Attend all community planned functions and help coordinate the event from beginning to end including set-up, running, and breaking down for the event., • Assist in preparing and organizing a calendar of events., • Associate’s Degree in social work, recreation, sociology, psychology or related field preferred, • One to three years experience in assisted living or long term care working with memory care patients preferred, • Proficient verbal, written and presentation skills., • Ability to encourage and motivate older adults., • Computer skills including Microsoft Word and Excel., • Demonstrated creative ability. EOE D/V

Job Description JOB SUMMARY Call Center Admissions Specialists are integral members of the support team in providing the direct first line of assistance to patients and their family members. Call Center Admissions Specialists must work well under stressful high-paced environments as a collaborative team members. This is a professional role, requiring a bachelor's Degree in the field of Human Services or other related field to support and provide assistance to behavioral/mental health patients. However, a High School Diploma is acceptable for entry-level opportunities in this program. JOB BENEFITS • Schedule Mon-Fri 8:00 am-5:00 pm or 8:30 am-5:00 pm, • Full Health/Dental/Vision/Disability Benefits, and 401(k) Matching, • Non-Profit Organization Student Loan Forgiveness, • Provides access to behavioral health services for clients by communicating directly with clients and/or families requesting services in a timely and efficient manner., • Makes appointments according to program guidelines., • Completes a brief triage screening of potential clients which meets established funders’ expectations and regulatory standards., • Demonstrates knowledge of the DSM-5 and the ability to identify symptoms that require behavioral health treatment., • Links clients with resources that address identified needs, support continuity of care and reduce the likelihood of recidivism., • Completes required GP documentation for clinical services timely and accurately into the EMR system in compliance with agency and program guidelines., • Keeps supervisor informed at all times of relevant client, program, and community issues., • Previous Call Center and/or Intake Experience in a health care setting preferred, • Computer proficient to navigate through EMR database, MS Word, MS Outlook, and MS Excel., • Excellent communication skills in documentation and dictation, • Bachelor's Degree graduate in Human Services, Psychology, Social Work, Sociology, Behavioral Health, etc., • High School Diploma acceptable as entry-level into the program, • Ability to work in a sitting position for the duration of the shift and operate standard office equipment Mon- Fri 8:00 am-4:30pm

Job Description Overview Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants. Responsibilities Summary Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract. Primary Duties and Responsibilities • Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations., • Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records., • Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements., • Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program., • Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant., • Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants., • Coordinates and facilitates translation services for ISAP participants, including emergency translation services., • Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required., • Supervises ISAP participants while in Company offices., • Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services., • Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations., • Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations., • Reports on program violations in a timely manner using established reporting parameters., • Conducts home visits to verify participants’ places of residence in compliance with contractual obligations., • Performs emergency counseling for ISAP participants as needed., • Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer., • Performs other duties as assigned. Qualifications Minimum Requirements • Bachelor’s Degree required. Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred., • At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred., • Bilingual English/Spanish required., • Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits., • Ability to pass a federal background check and obtain a suitability determination., • United States citizenship required., • Must live in the US 3 of the last 5 years (military and study abroad included)., • Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports., • Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies. Ability to defuse hostile or unstable situations., • Ability to deal tactfully with the public., • Attention to detail., • Problem solving ability., • Ability to deal with multicultural contacts with sensitivity., • Basic knowledge of immigration laws, regulations and procedures., • Basic computer skills., • Ability to interpret electronic monitoring messages and daily summary reports., • Good typing skills to develop and maintain case records by performing data entry., • Typical office environment., • Some local travel is required., • Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine., • Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants., • Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry., • Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.