Patient Services Representative I
21 hours ago
Philadelphia
• JOB SUMMARY, • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff., • Maintain pleasant and positive disposition during every patient interaction to ensure a positive patient experience, • Instruct patients to complete documents and forms such as intake and insurance forms., • Schedule, cancel and confirm patient appointments., • Compile, record and archive medical charts, reports, and correspondence with confidentiality., • Operate telephones and direct calls, emails and documents to appropriate staff., • Transmit correspondence and medical records by mail, e-mail, or fax., • Verify insurance via various methods (phone, internet, etc), obtain authorizations and certifications and explain patient responsibility forms., • Perform financial functions with accuracy (i.e. charge entry) to ensure optimal payment for services., • Assist billing department with insurance denials via monitoring and working worklists in the electronic medical records system, • Assists in patient care and related activities as instructed by the physical therapist, physical therapist assistant, occupational therapist, certified occupational therapist assistant or speech language pathologist., • Manages patient interactions and implements service recovery techniques to ensure positive patient relations., • Clean and organize work area and disinfect equipment after treatment, • Participate in daily log recording as required per site., • Change linens, such as bed sheets and pillow cases., • Contribute to a creative culture of daily continuous improvement, • ESSENTIAL FUNCTIONS, • PATIENT/CUSTOMER, • Essential Accountabilities, • Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability., • Is professional in all actions and appearance, • Ensure compliance with regulatory parameters, • Uses resources wisely - as if they were one's own., • Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System., • Demonstrates a personal commitment to ensuring a clean and safe working environment., • Anticipates patients'/customers' needs and acts accordingly., • Works to enhance patient satisfaction, • Assist patients and families, • Analyzes problems from the customers' point of view., • Honors patient/customer/employee confidentiality., • Seeks feedback on how to improve performance and offers constructive feedback, as well., • Applies learning for improved performance., • Presents self professionally & demonstrates professional behavior during interactions with others, • Strives to understand and value differences in others' race, nationality, gender, age, background, experience, and style., • Customer Service Skills, • Utilizes AIDET principles to enhance communication., • PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES, • Patient Care Providers, • Participates in Entity and Department wide initiatives for Patient /Employee safety, • Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position., • Validation of annual competencies required for the position, • OPERATIONS, • Essential Accountabilities, • Scheduling Functions, • Patient Identification, • Pre-Reg/Registration-Patient Information Updates, • Check-in Process, • Check-out Process, • Cash Collection, • Reconciliation and deposit., • Insurance Verification Process, • Email, • Management of Medical Records, • Financial Counselor, • Department Productivity and goals (site specific), • Site Opening Function, • Site Closing Function, • Ability to Multi-Task, • Understanding Clinical Work Processes, • Attendance/Time Management, • Involvement in Departmental Meetings, • Personal Impact, • Health System ID is worn in accordance to GSPP policy, • Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc), • Flexible and readily adopts new processes and engages in practice operation changes, • QUALIFICATIONS:, • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., • Education, • High School Diploma required, • Associate's Degree preferred, • Work Experience, • Previous healthcare experience preferred, • Licenses / Certifications, • IDX Certification required, • Sunrise Billing system certification may be required