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Job DescriptionAbout This Role: The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Studio Manager candidate will be a strong leader with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Studio Manager to join our team and oversee our Willowbrook Mall studio location.What you'll be doing as Store Manager: * Customer Experience: • Create a warm, welcoming, celebratory atmosphere, greet and engage with customers., • Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience., • Help customers and their friends and family choose and style their ears with Rowan jewelry., • Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction., • Maintain a clean, welcoming, and safe studio environment at all times., • Engage with the local community to drive brand awareness, traffic and appointments.Leadership + Team Management:, • Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan’s Clinical Safety standards and protocols., • Accountable for meeting Studio targets and overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for the Studio team., • Foster a positive and inclusive team culture that reflects Rowan’s values and mission, bringing out the best in the Studio team and helping all team members meet and exceed their goals., • Schedule staff within labor allocations to ensure optimal coverage while achieving payroll plans and audit for payroll accuracy, Manage time-off requests, and handle any staffing issues as they arise., • Recruit for open studio positions.Operations + Sales:, • Oversee all aspects inventory management, prioritizing Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures., • Meet or exceed individual and Studio sales targets and performance metrics, including average order value, revenue to target, and increasing LTV by effectively communicating the value of Rowan’s services and products to customers, converting piercing customers to non piercing jewelry customers, and coaching and helping team members achieve their targets as well., • Drive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage to meet customer demand., • Ensure all visual merchandising standards are met and that product presentation, displays and fixtures are reflective of brand guidelines and standards., • Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures., • Ensure the studio and selling floor are neat, clean, organized, and reflects the brand image at all times. Training + Development:, • Train and onboard new staff members, ensuring they understand Rowan’s procedures, safety protocols, customer experience standards and product knowledge., • Leverage coaching and feedback to continually develop a diverse Studio team., • Provide ongoing training and development opportunities to staff to enhance their skills and knowledge.Administrative Duties:, • Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities., • Ensure studio budgets, track expenses, and financial targets are met., • Coordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities.Experience we're looking for:, • Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment. Jewelry experience a plus., • Proven strong leadership skills with the ability to inspire, motivate and develop a team., • Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences., • Proven track record of driving sales and optimizing store profitability., • Excellent customer service skills with a passion for creating memorable experiences., • Ability to work a flexible schedule, including weekends and holidays., • Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met., • Comfortable using technology, software systems and POS., • Deep understanding of retail operations, including inventory management and visual merchandising., • Strong organizational and multitasking abilities., • Knowledge of health and safety regulations, particularly related to piercing, is a plus., • Excellent verbal and written communication skills., • Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents)., • Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales., • The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required., • Standing for a full 8-hour shift is a regular part of this role., • We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns., • You make a commitment and stick to it! Studio Management Full-Time Benefits & Perks:, • Compensation: The anticipated annual base salary for this position is $65,000- $75,000., • Paid accrued Vacation and Sick Time for full-time employees., • Medical/Dental/Vision Health Plans for full time employees., • Employee Assistance Program (EAP) Resources., • 401k and Roth IRA Plans., • Generous employee discounts on our amazing products and services!

Job DescriptionStudio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment. Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients. Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary. Duties and Responsibilities • Assist in delivering the ultimate boutique fitness experience to every client, every time., • Provide the highest level of customer service to all clients and visitors upon arrival., • Greet and check-in clients professionally upon arrival and thank them as they leave., • Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately., • Sell memberships and class packages in-person, online, and over the phone., • Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)., • Maintain a clean and tidy studio.

Job DescriptionBenefits: • Bonus based on performance, • Employee discounts, • Free uniforms, • Opportunity for advancement, • Training & development, • Upholding the Crunch Franchise core values of T.R.A.I.N.: Timely, Ready, Attentive, Inspiring, Noble., • Make reaching fitness goals achievable by assisting members and clients with education and guidance on comprehensive fitness programs including resistance and cardio-respiratory training, general nutritional guidelines, and nutritional product recommendations., • Meeting/exceeding minimum monthly company expectations including session service targets resulting in Personal Training revenue, supplement/nutritional product sales, and contributing to club success. Essential Duties & Responsibilities:The Personal Trainer is responsible for performing the following activities for the club: • Service and Train Clients [70% of time], • Create an outstanding initial personal training experience for introductory package clients, • Prepare and deliver comprehensive fitness programs based on clients goals that include appropriate exercise selection, nutritional programming and teaching a fitness lifestyle, • Inform clients of the fitness tools available to assist them in achieving their goals, • Set expectations and hold clients accountable to their comprehensive fitness programs through goal setting, follow up discussions, and tracking progress, • Demonstrate safe and proper exercise technique to clients, • Service Members [20% of time], • Instruct members on proper use of club equipment and exercise techniques, • Assist, at the club managements request, in any member service activities (e.g., fitness seminars, boot camps, body fat tables, supplement/nutritional product demos etc.), • Understand all aspects and benefits of the CAMP CRUNCH Orientation and deliver a positive fitness experience to members and guests, • Help with racking weights and assisting in maintaining a neat, organized and clean club, • Additional/Misc. [10% of time], • Design comprehensive fitness programs using company-provided tools (dotFIT), • Schedule all personal training sessions, other appointments, and administration time using company systems (ABC/Datatrak), • Trainer Business Plan execution Education Level: • High School Diploma or GED required, • Bachelors Degree preferred, • Current Cardiopulmonary Resuscitation (CPR)Certifications: (One or more of the following certifications), • American College of Sports Medicine (ACSM), • Certified Personal Trainer, • Health Fitness Specialist, • American Council on Exercise (ACE), • Personal Trainer Certification, • The Cooper Institute, • Personal Trainer Certification, • International Fitness Professionals Association (IFPA), • Personal Trainer Certification, • National Academy of Sports Medicine (NASM), • Certified Personal Trainer, • Corrective Exercise Specialist (CES), • Performance Enhancement Specialist (PES), • National Exercise and Sports Trainers Association (NESTA), • Personal Fitness Trainer Certification, • National Federation of Professional Trainers (NFPT), • Personal Trainer Certification, • National Strength and Conditioning Association (NSCA), • Certified Personal Trainer, • Must be able to lift 50 lbs., • Physical effort required for daily duties include lifting weights, squatting, bending, reaching, spotting, and prolonged standing and walking.Work Environment:, • While performing the duties of this job the team member is regularly exposed to moving mechanical parts., • Extended workdays are a frequent occurrence, as are weekends & holidays as needed to support the business.

Job DescriptionGet fit, help others, and have fun! We have your ultimate dream job when you join the Orangetheory Fitness team. Who were looking for: We need Sales Managers who can unlock the power of the Orangetheory workout for others! This means bringing new people into the studio, talking with them about their goals and helping them along their fitness journey. As a Sales Manager, you are energetic, goaloriented and persistent. Whatever issue may arise, you remain confident, reliable and solution-oriented. Why Join Us? • Compensation: $20.00 per hour plus commissions on sales plus quarterly bonus, • Career Growth: Internal promotions are part of our culture! Blaze a trail into management roles like Multi-Unit Sales and Operations Managers and beyond! We're not just a brand; we're a launchpad for your career trajectory., • Benefits: We offer medical, dental, and vision insurance. Secure your future with access to our 401(k) plan and earn $250 for every successful employee referral., • Work/Life Balance: Put your mental well-being first with free counseling services. Find harmony between work and life as you enjoy exclusive employee discounts on Orangetheory classes, Relive Health services, and a plethora of entertainment and travel perks., • Community: Join a tribe of like-minded individuals dedicated to making a difference. Forge lifelong connections with teammates and members, spreading positivity both in and out of the studio through community events and charitable initiatives. Role Responsibilities/Duties, • High focus on lead outreach, conversion and generation, • Greet everyone who enters the studio with enthusiasm, energy, and knowledge, • Give studio tours Sell memberships to help the studio thrive and meet monthly goals, • Follow up with prospective members, • Handle member concerns in a professional and objective manner with the goal of resolution, • Participate in marketing and outreach events and initiatives, • Work with manager to hit monthly KPIs, • Cross-train with Operations Manager to help with facility issues (e.g. maintenance and cleanliness of studio) Personal Attributes:, • Strong sales and communication skills, • Attention to detail and ability to establish effective working relationships with both prospective and existing members, • Multi-tasker with minimal supervision, • Proven flexibility and willingness to handle various tasks independently and to meet deadlines Provide excellent customer service, • Passion for sales and fitness Qualifications:, • High School diploma or equivalent required. Values: Happy. Hungry. Humble. Healthy. Human. About Empire: Established in 2013, Empire Portfolio Group is not just a company; it's a revolution. Headquartered in the vibrant heart of New York City, we own, operate, and support over 140 Orangetheory Fitness studios across multiple states. But we're not stopping there our sights are set on even greater heights with the introduction of Relive Health centers nationwide. Join the Movement: Empire Portfolio Group is an equal opportunity employer, championing diversity and inclusion in every aspect of our operations. We believe in fostering an environment free from discrimination and harassment, where every individual has the opportunity to thrive. If you're ready to unleash your potential and make a difference, come soar with us Ready to embark on this thrilling journey? Apply now and let's shape a brighter, healthier future together!

Job Description A national leader in luxury fitness is looking for amazing talent to join our team and seeking a motivated Sales Manager to lead our studio to success! This position will be based in Livingston, NJ. POSITION: The Sales Manager will oversee all Studio sales and assist with studio operations. REQUIREMENTS: • 2+ years of fitness sales or relevant sales experience preferred, • Confident in generating personal sales and supervising Sales Reps, • Ability to manage and drive multiple revenue streams including memberships and retail, • Previous management or supervisory experience preferred, • Must have excellent communication and strong interpersonal skills in person and over the phone, • Must be solution-based and results-oriented, competitive spirit, • Ability to recognize areas of improvement and make changes using good judgment, • An affinity and passion for fitness, • Solid writing and grammar skills, • Highly organized, proficient in data management, ability to prioritize and meet deadlines, • Professional, punctual, reliable and neat, and organized, • Strong attention to detail and accuracy, • Trustworthy and able to handle confidential information, • Ability to work harmoniously with co-workers, clients, and the general public, • Proficiency with computers and Studio software DUTIES: • Lead generation including Grass Roots Marketing and networking, • Implement sales process to schedule prospects into introductory classes, • Membership and retail sales, • Manage staff schedule, • Supervise Sales Representatives, • Assist all instructors at the studio, • Independently make decisions related to high-level customer service, • Maintain cleanliness and organization of the studio, • Enforce studio policies and procedures, • Schedule and participate in networking/community events and studio promotions, • Strategically manage marketing campaigns to generate leads for the studio, • This position offers a base rate plus commissions and bonus if all goals are met, • Complimentary Fitness Membership while employed RSKk7i5zT7

Job Description A national leader in luxury fitness is looking for amazing talent to join our team and seeking a motivated Sales Manager to lead our studio to success! This position will be based in Montclair, NJ. POSITION: The Sales Manager will oversee all Studio sales and assist with studio operations. REQUIREMENTS: • 2+ years of fitness sales or relevant sales experience preferred, • Confident in generating personal sales and supervising Sales Reps, • Ability to manage and drive multiple revenue streams including memberships and retail, • Previous management or supervisory experience preferred, • Must have excellent communication and strong interpersonal skills in person and over the phone, • Must be solution-based and results-oriented, competitive spirit, • Ability to recognize areas of improvement and make changes using good judgment, • An affinity and passion for fitness, • Solid writing and grammar skills, • Highly organized, proficient in data management, ability to prioritize and meet deadlines, • Professional, punctual, reliable and neat, and organized, • Strong attention to detail and accuracy, • Trustworthy and able to handle confidential information, • Ability to work harmoniously with co-workers, clients, and the general public, • Proficiency with computers and Studio software DUTIES: • Lead generation including Grass Roots Marketing and networking, • Implement sales process to schedule prospects into introductory classes, • Membership and retail sales, • Manage staff schedule, • Supervise Sales Representatives, • Assist all instructors at the studio, • Independently make decisions related to high-level customer service, • Maintain cleanliness and organization of the studio, • Enforce studio policies and procedures, • Schedule and participate in networking/community events and studio promotions, • Strategically manage marketing campaigns to generate leads for the studio, • This position offers a base rate plus commissions and bonus if all goals are met, • Complimentary Fitness Membership while employed i5ogAGd739

Job Description We’re looking for a results-driven Sales Officer to actively seek out and engage customer prospects. You should be passionate about health and fitness and thrive in an environment that pushes you to exceed personal and team goals. You will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability. If you're a team player ready for an exciting sales role in the fitness industry, apply now! Responsibilities • Present, promote and sell products/services using solid arguments to existing and prospective customers, • Prospect leads by doing a variety of actions, such as calling, texting, or emailing potential members, and chatting with them at local events or during studio walk-ins, • Establish, develop and maintain positive business and customer relationships, • Expedite the resolution of customer problems and complaints to maximize satisfaction, • Achieve sales targets and outcomes within schedule, • Assist at our front desk by greeting everyone that comes in, answering phones, and talking to members, • Keep abreast of best practices and promotional trends, • Support the gym by acting as the manager on duty as needed. Requirements • Proven work experience as a sales representative, • Highly motivated and is target driven with a proven track record in sales, • Excellent selling, communication and negotiation skills, • Prioritizing, time management and organizational skills, • Ability to create and deliver presentations tailored to the audience needs, • Relationship management skills and openness to feedback, • Personal passion for health and fitness, • A desire for learning new technology and techniques

Job DescriptionJETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio. The expectation of the General Manager is that they are in the studio during class times for a minimum of 30 classes each week. The General Manager is a multi-faceted role responsible for all aspects of studio performance, growth, and people management in the studio. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio, as well as role modeling all of the qualities and attributes of an exceptional instructor. The General Manager is expected to undergo the JETSET Pilates training program and instructs an average of 8 classes per week. The expectation of the General Manager is that in addition to instructing 8 classes per week on average, they are in the studio during class times for a minimum of 25 classes each week. The General Manager is a multi-faceted role responsible for all aspects of studio performance, growth, and people management in the studio. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth.Duties and Responsibilities • Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures., • Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards., • Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll., • Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals., • Ensure all client inquiries, issues, and concerns receive a positive and timely response., • Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners., • Create, monitor, and maintain class and staff schedules., • Maintain inventory for supplies, retail, and beverages as needed., • Plan and host team meetings and social events., • Oversee hiring of instructors and studio leads and ensure career growth

Job DescriptionJETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio, as well as role modeling all of the qualities and attributes of an exceptional instructor. The General Manager is expected to undergo the JETSET Pilates training program and instructs an average of 8 classes per week. The expectation of the General Manager is that in addition to instructing 8 classes per week on average, they are in the studio during class times for a minimum of 25 classes each week. The General Manager is a multi-faceted role responsible for all aspects of studio performance, growth, and people management in the studio. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth.Duties and Responsibilities • Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures., • Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards., • Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll., • Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals., • Ensure all client inquiries, issues, and concerns receive a positive and timely response., • Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners., • Create, monitor, and maintain class and staff schedules., • Maintain inventory for supplies, retail, and beverages as needed., • Plan and host team meetings and social events., • Oversee hiring of instructors and studio leads and ensure career growth

Job Description About Us: Second Melody is a branding studio with a diverse client portfolio, including a strong presence in health and biotech. Our focus is strategic brand alignment across corporate messaging, internal culture, audience outreach, advocacy and education. Our mission is to help our clients solve problems by building stronger and more inclusive brands that accurately represent their visions, passions, and business goals. Role Overview: At Second Melody, we believe in building meaningful, lasting relationships with our clients and within our team. As a Senior Account Manager, you’ll support those connections by serving as a primary contact between clients and internal teams, ensuring clear communication, alignment, and client satisfaction. Working closely with the Director of Accounts and cross-functional team members, you’ll manage day-to-day communications, ensuring the strategic direction of the brand is aligned to projects and client needs are met. You will build, maintain, and grow relationships with clients, leading to organic growth. This is a client-facing role suited for someone organized, curious, and eager to lead in a purpose-driven creative environment. Job Responsibilities Business Management & Development • Manage the development of scopes of work and annual budgets for assigned account(s) in partnership with internal team, • Oversee estimates, billing, job closeouts, and financial tracking to support account profitability; ensure team compliance with Teamwork for accurate billing, • Identify organic growth opportunities by understanding client goals and making suggestions to supervisor and ultimately client, • Participate in internal brainstorms and planning sessions, contributing ideas and capturing action items aligned to client strategic objectives, • Build knowledge of brands, market, and business objectives; monitor market and competitive trends, • Participate in new business pitches as opportunities arise Client Relationship • Serve as day-to-day client contact for assigned clients, managing daily communication, setting expectations, and building trusted relationships, • Lead client meetings, tactical project discussions with strategic references, and status calls, ensuring clear documentation of decisions and action items; attend workshops and conferences, • Develop Project Briefs that align with client objectives, timelines, and budgets; provide clear direction and strategy to internal team members, • Review and approve creative deliverables before client presentation, ensuring strategic alignment, accuracy, and consistency with the Brief, • Lead tactical project execution, addressing client feedback and challenges with timely solutions; capture feedback, asking strategic questions to guide revisions and maintain project focus, • Operate within internal workflows and client processes throughout project lifecycle, • Set and manage client expectations regarding deliverables, timelines, and budgets Leadership & Collaboration • Foster and inspire a deeply collaborative atmosphere and culture, • Present work to clients for approval with cross-functional team members; solicit feedback on tactical execution, • Collaborate with cross-functional team members to deliver on Project Briefs, client expectations, and in accordance with brand guidelines, • Deliver work on time and in accordance with budgeted hours, • Work within agency systems and processes People Management What You Bring • 3+ years of pharmaceutical/biotech industry (in-house) or pharmaceutical/biotech agency experience managing branding-related projects across various mediums including but not limited to digital, print, environmental and events, • Ability to juggle multiple projects, meet deadlines, and stay solutions-focused, • Excellent written and verbal communication skills, • Experience presenting to clients, • Open, collaborative mindset—comfortable with feedback and iteration, • Detail oriented, organized, and proactive nature that anticipates client and internal team needs, challenges, solutions, • Proficient with Google Docs (including slide development) and agency workflow/project management systems, • Willingness to travel for client meetings or workshops as needed What We Value • A balance of task focus and people skills—able to collaborate with clients and colleagues alike, • Organized, resourceful, and proactive in managing multiple projects, • Exercises good judgment and knows when to ask questions or seek guidance, • Trustworthy and professional with sensitive information, • Driven, energetic, and committed to delivering high-quality work on time, • A genuine alignment with Second Melody’s mission and growth Hybrid Structure: While Second Melody’s offices are located in New Jersey, candidates are not required to reside in the state. However, they should be willing to travel to New Jersey for company events as needed. Benefits Time Off • Vacation - 12 days, • Personal - 12 days, • Sick - 5 days, • Medical insurance, Second Melody covers 75% of the employee's premium (available after 2 months of full-time employment), dependents can enroll at full premium, • Opportunity for promotion and internal career advancement available as necessary skills are developed and the company grows Salary Range: $85,000-$90,000

Job DescriptionStudio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment. Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients. Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary. Duties and Responsibilities • Assist in delivering the ultimate boutique fitness experience to every client, every time., • Provide the highest level of customer service to all clients and visitors upon arrival., • Greet and check-in clients professionally upon arrival and thank them as they leave., • Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately., • Sell memberships and class packages in-person, online, and over the phone., • Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)., • Maintain a clean and tidy studio.

Job DescriptionStudio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment. Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients. Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary. Duties and Responsibilities • Assist in delivering the ultimate boutique fitness experience to every client, every time., • Provide the highest level of customer service to all clients and visitors upon arrival., • Greet and check-in clients professionally upon arrival and thank them as they leave., • Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately., • Sell memberships and class packages in-person, online, and over the phone., • Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)., • Maintain a clean and tidy studio.

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