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Job DescriptionMedical & Consultation Assistant DrSnip® is an outpatient vasectomy clinic that prioritizes diversity and inclusion in its team. The clinic is a privately and minority-owned and led by a small group that believes care is at the core of what we do: externally, we have a reputation for excellent patient service and going above and beyond the norms and expectations of healthcare providers; internally, we emphasize coaching, invest in our people’s professional development, and promote from within. We are a growing organization with room for advancement and are continually looking for the best and brightest who want to build a career in an environment of excellence, growth, teamwork, and by being of service to others. DrSnip Values & Culture: P.R.A.C.T.I.C.E. PATIENT CARE AND SATISFACTION Continually strive to meet patient expectations. Try to over-deliver if we can because it’s fun to make people smile and because it can help put their mind at ease (see Compassion and Empathy, below). RESPECT Treat everyone with value and high regard. This includes patients, their families, our teammates, and anyone with whom you interact. We are all worthy of mutual respect. ASPIRATION Strive to be better in everything you do. Look for ways to improve patient care, workflows, efficiencies, and to lower costs. Be curious in your role. Share your ideas. COLLABORATION AND TEAMWORK Be transparent and communicate openly and clearly. Work together to complete tasks, tackle projects, and facilitate care. Cooperate and coordinate daily on clinical and non-clinical matters. Learn from one another. INTEGRITY Take pride in your work and complete your tasks fully, even if no one is watching. Be honest about the work you do. Own your mistakes and learn from them. Be professional. Always try to maximize the patient’s experience. COMPASSION AND EMPATHY Put yourself in others’ shoes and try to understand their needs. Recognize our patients may call or enter our clinic feeling fear, anxiety, pain, or worry. Be mindful and aware. Work to understand your colleagues. Support them when they need help and be supported by them, when necessary. Candidates that share this ethos are strongly encouraged to apply. Role We are currently seeking a full-time Medical & Consultation Assistant to join our team in Seattle, Washington. CMAs are an integral part of the DrSnip Care Team and are trained across multiple patient-facing roles. The position requires a combination of good communication skills, attention to detail, empathy, and teamwork. Responsibilities CMAs are members of the DrSnip Care Team and work with other professionals to collectively provide a seamless, simple, and superior experience for each patient. The CMA role includes: • Preparing patients for examinations and procedures with care and empathy., • Accurately documenting health information, including vitals, pre and post procedure., • Assisting DrSnip Doctors during the procedures, and with any post-op care., • Overseeing supplies preparation and surgical instrument packing, unpacking, and sterilization., • Discussing vasectomy with the patient in detail, including the male reproductive system., • Review birth control options with patients and their partners., • Appointment scheduling and phone support on non-clinic days, • Explaining the DrSnip Vasectomy, surgical risks, complications, and aftercare instructions., • Hourly pay starts at $28/hour and increases with experience. We strive to ensure our hourly pay rates are above market., • 80% employer funded health insurance for first two years, 100% employer funded thereafter., • Generous PTO, paid holidays., and option to take additional unpaid vacation time., • 401(k) matching contributions., • 2+ years’ customer service experience; Patient-facing experience is an asset., • A genuine desire to care for others, including patients and teammates, alike., • Demonstrated relevant education, either through formal education or certifications., • Familiarity with basic medical terminology and clinical settings, • Strong interpersonal and communication skills., • A growth mindset and a desire continue learning., • An innate desire to go above and beyond for patients and your teammates., • This opening is for our Seattle location., • This is a Full-time position. Full-time is defined as over 32 hours per week., • If desirable, we offer four-day work weeks (10-hour shifts)., • Rotating availability on Saturdays is a requirement. Powered by JazzHR YANXLfQmEF